About Us Clear Rate (CR) is a trusted, innovative technology company providing business and residential customers the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry. CR continues to invest millions of dollars in our state-of-the-art 100 Gbps fiber network and provide more and more Michigan-based businesses the fastest, most reliable technology in the industry.
| Friday | 7AM to 10PM |
| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 7AM to 10PM |
| Tuesday | 7AM to 10PM |
| Wednesday | 7AM to 10PM |
| Thursday | 7AM to 10PM |
2600 W Big Beaver Rd Ste 450, Troy, MI 48084
(Translated by Google) This is the worst thing that happened to me this year! clear rate company tricked me …
Had an internet issue and spoke with Terroya who took the time to listen to the specific issue I had and was able to escalate my issue to their tech Alex who called me and spent an hour even going over his closing time to make sure we were up and running. A deep thanks to these 2 individuals from the Boyd family in Va.
Worked with Marc from the NOC on an ongoing issue and he was extremely patient, helpful and accommodating. When we couldn’t fully resolve the issue with configuring our theatres network equipment to their connection they sent Riley out to …
I was having trouble with things but Nancy helped me and made things better. Thanks for your help and it shows they try.
Beware!!!!!!
Looking for a job
Hard to get hold of
Worst service and customer service
Worst service and support ever.
This service is horrible. Don’t get it.
I am happy with their service
Grace is the best!! very nice!
Scam phone service
For a communication company they don’t comminticate very well. They are a joke and their customer service sucks.
Customer support is amazing and the engineering team is top notch!
they prey on the elderly and whoever else they can scam.
This company keeps calling with their scams, over and over.
My mother is constantly without phone service. She is medical and needs a phone is issues…NEVER see discount on bills
Tried to scam my for my business lines. Told many lies, finally I hung up.
SCAM!!!! THEY SAY THEIR CENTURY LINK PHONE COMPANY AND OUT BILL IS PAST DUE AND BEING SHUT OFF, LITTLE DO THEY KNOW, WE ARE A BUSINESS AND DON’T HAVE CENTURY LINK. PLEASE DON’T FALL INTO THEIR TRAP
The best phone company to work with. Hands Down the best customer service. Ask for Sherry!
It’s a total crap shoot whether we will have phone service or not… really tough to run a business with these guys for a phone service.
They Slammed Our Phone Lines – we were out of service 1 -1/2 days
Very deceitful business practices.
This company talk my 87 year old grama into a one year contract that she had no idea what she was sighing up for have. Have no respect just fooling people for money.
This company is poorly run, and they’re always trying to push other products and services despite you telling them no. I had a horrible experience dealing with this company, and it would be the last company I do business with again.
Thanks to Jacob at Clear Rate Communications for going the extra mile to help me get my internet connected! Appreciate you checking back to make sure all was well!
I got a call from Clear Rate,I was told they were in competition with Verzion,At&t,and that Century Link would no longer carry my phone service,and I would be saving money,I told them I already was,but no she said,how did I allow my better …
I was having a lot of trouble with slow internet, I spoke with Tom at the call center. He ran a test found the problem and got it fixed right away!
This company has been handling my service for my business for several years and I could not be happier with all aspects from the cost to reliability of the service not to mention the prompt responses of the customer service team especially during Covid-19.
I had never heard of this company, until my mother in law who is in a nursing home got a bill, she had verizon phone service,and all of a sudden she has clear rate, she is low income so she had lifeline with verizon so her bill was $16.00 a …
Don’t even have a account open and never heard of them and they sent me a fake number saying it’s my number and billing me over $200 for a number I don’t even have.
Supervisor Shelby at corporate office was extremely ruid and condensending. Asked to speak with someone else she said there was no one else to speak to. I will never use clear rate and make sure anyone I know doesn’t either. WHAT A JOKE!
Very happy with Clear Rate service. I have had them in my home for over 4 years. I even had a service issue that was take care of promptly and efficiently.
Many thanks to Eric and Fay, Chris and Alex and the Clear Rate Customer Service Team who truly do serve customers and are a delight.
This company is amazing. They are extremely on top of the customer service. The prices are significantly lower than the competition. My only regret is not being called by them earlier.
We were looking into changing our home phone service to VOIP. We found Clearrate and have been extremely happy. Good service and a friendly staff.
Had to d/c service loved in moved to assisted living walkers ne thru texting docu.e ts and d/c service want to mention Sean who was awesome and left detailed notes so Arial was able to assist and ended deal with Eric all three were knowagble and very gracious
Never heard of this company before today. They told an older lady that the service is Verizon. 0 customer service on the phone and the best solution they had was to ask another carrier for help. 🤦🏾♂️ …
The technician sent today did a great job troubleshooting our issues and was very helpful.
Had an issue with our long distance. Beth was able to quickly determine and solve our problem. Great service! Thanks Beth!
The lie way to much. I was told way to many different times the will call me back to fix my service. Right along with a rude man not answering my question. Why was I told one time then him telling me something different. Makes me want to cancel my service and go back to my old one
Agent was just so helpful and easy to work with. Cant thank her enough. Mike Stevens. Pic of me and son…Martin
This is the worst company for internet. The internet works approximately 3 hours out of 12 hours of the day. If the power goes off and comes back on, the WiFi stays out until someone physically comes out to fix it. And that takes days and sometimes weeks. Definitely the slowest and junkiest internet I’ve ever had.
They scammed my elderly dad into switching to them- they promised him half what he was paying and so far he has been charged more. Scamming the elderly!! They should be shut down!
This is the worse company ever. They told me they were part of century link. We lost all internet forthe business for 3 days. dont change your provider stay away from this company
This company called 97-year-old man convinced him he needed long distance he doesn’t even know how to dial a phone now he’s stuck with a bill for service he will never use
I like this company until a few months ago. I always pay online by check. Now, I cannot log in and THEY WILL NOT help me. If you call to pay you MUST pay online! I will find someone else to deal with!
This Company has provided me with excellent quality service as well as very prompt customer service during the pandemic. The savings I’ve seen couldn’t have come at a better time for me and my family.
This company are a bunch of scammers and liers! Stay far away from them. I turned them over to the Attorney Generals Office for fraud! I wish every one who had a bad experience would do the same in the state you live in. With enough …
ClearRate has been a great company to work with and has always taken care of our service needs. I highly recommend them for your companies internet/phone services. Ask for Sherry!
This company missrepresents themselves when they call . They told my husband that they were “taking over’ Frontiers service in our area. I had no idea it had even happened until I tried to contact Frontier and was told that we were now …
We’ve used their phone service for years and have no issues! Thanks for years of great service! We’ve had a home phne service with this company since 2004 and will continue to keep doing business with them. Other companies want 3 times the amount we pay.
This is in reference to security guard who knew I was coming (from an hour away) and was unavailable. Had to return another day, lost a full days pay driving back and forth & all he can say is “I was at the dock”. Funny, I drove around the …
Switched to Comcast a few years ago and never looked back, they sued us for breach of contract after we were forced to switch due to reliability issues with their phone and internet services. (we were loyal customers for many many years prior to experiencing these problems) Comcast business is faster, cheaper and way more reliable.
This company called me today and it was so obvious that they were trying to double talk me into thinking that they had taken over for Frontier. I let the girl run through her whole spiel and then hung up on her without saying a word to her. …
I don’t like getting calls from telemarketers claiming they are centurylink partners. They use deceptive practices trying to get you to switch to their phone service.
Took them over 3 weeks to move an existing customers phone line to new address. Leaving her with out the use of lifeline!
I would give this company 0 stars if I could, they have been providing “service” for my business for the past two years and I have NEVER had worse phone and internet reliability. Take my advice and stay away from this company. They are re-selling ATT to you and charging you more money for a sub-par product.
Big mistake on my part to switch from frontier. Clear rate sent me a letter stating internet will be active july 3rd…..internet shows connected but it says it is unavailable. I called clear rate on the 3rd they said it is set to be on for …
7/13/22 Kara took my over the phone payment and was very courteous and helpful today.
Alex S. was amazing. Thank you for being very kind, patient, efficient and helpful. My mother and I appreciate you. I hope nothing but the best for you. Thank you Alex S.. Happy 2022 and beyond.
Very terrible service. called me today about reducing my rate at centurylink and so i said i had no questions at the time and got the response “are you sure?” sounding in a tone as if i was dumb. then spoke about it and then she hung up on me. don’t proceed into this company.
I’m going to have to contact the local police soon to show that I mean business. They have scammed my grandmother out of hundreds of dollars!!! 2 *MONTHS* AFTER cancelling service, they are STILL stealing money from her account to pay for a …
Awful company! They took advantage of my elderly father.They convinced him to switch and promised lower rates- this has not been the case. They are charging him more than his previous company.
I contacted this company because I was not able to get verizon in the area where I live. First of all, don’t ever call after 6 because whoever you talk with after that time will not be of any help. I only wanted internet services which was …
If I could give this company 0 stars, I would. This company called my 87 year old grandmother and told her Frontier was no longer going to be her provider and her phone would be shut off soon (which was NOT the case). When I asked to speak …
This company scammed my 90 year old mother. She has been without a phone for over 2 weeks. After paying the so called over due bill, they still wouldn’t disconnect service to be able to get service through another provider. It’s a …
This company provides horrible service and phones. If you are trying put a call on hold or transfer a call while another call is coming through the phone will not allow you to do what you are trying to do, which is irritating when multiple …
Switched to clear rate and I am so angry with this company it’s a joke have been told for seven days I have internet and I do not it says it cannot connect iv called the company every day and yet clear rate still has not fixed the problem, …
Horrible service! Help Desk is rude and snarky! Can’t get help — Cut Rate (yes that is what I call them!) tells me that I have to do ALL the trouble shooting, get a new phone, hire my own electrician to come out and trouble shoot/fix …
One of the worst possible servers in the area. AT&T went through them recently and both the internet speed and the ping were horrible. …
Horrible business! I called frontier to report my internet/phone problems and they said I needed to contact Clear Rate. I contact clear rate and ask them why I am going through them for my home phone and internet and they said I transferred …
After a very rough start of transitioning over to Clear Rate, I finally found Jacob in technical services to be extremely focused on resolving all the open issues, which he did. Jacob was a pleasure to work with and was very responsive to …
This company is money hungry with poor customer service. They do not care about their customers. I have been a customer for 4 years. They do not try and help when you fall on hard times no grace period at all! They kick you when you are …
They scam people. They just called my wife while I was out of town and coerced her into signing up for them on the basis that Frontier was shutting down in our area when there not. We have had Frontier for a year and dont plan on switching …
Do not give your personal information to this company!! Terrible service and rude representatives who hung up the phone when my mom spoke to them. They scammed her small business. Their apparent goal is to steal century links customers and steal customers information by lying about their rates.
This company scammed my wife into getting there service over the phone. They were not clear on who they were and my wife thought they were are current provider (Century Link). They took over our phone and it canceled century link. So now I …
These guys deserve NO stars!!! Their service was never working right!! I would have to call all the time and wait on hold all the time and it would take them days and say to call me back to fix the non working internet. They said all the …
A terrible company that partners with 3rd party phising agencies to steal telephone numbers, my elderly grandparents have been without a working phone for over a month. Poor customer service and terrible work ethics. Been trying to …
Clear Rate is a scamming company. Offering the worst service of any company we had. Residential service has never work from day 1!!! No phone no internet service for 11 days now. Long wait on the phone and no shows on 3 service calls. …
Grace at Clear Rate Communications was super super helpful this morning! I’ve had to communicate with a few reps at Clear Rate Communications regarding a family members account and they all have been so kind and super helpful!🌸🌸🌸🌸🌸 …
DO NOT GET THIS!!!! Would not even give a star but have to to leave a review. My mom received a call for a review for her existing Frontier (excellent company) service. She gave them rave reviews and they were not who they said they were. …
Jacob helped me get through setting up my new email on my Clear Rate Account. He did a great job! I’m very grateful for the help in getting it done. Thank You Joann Wiesemann
Clear rates lower rates saved my business enough money to expand to a second location.
The woman called and represented herself as calling from Verizon to give our company lower rates. Sure they can give lower rates. What they don’t tell you is that if you are locked into a contract with your current provider you will get …
We have been with clear rate for a few years now they called us and had over Switch Verizon for their service which seems to be the same service as Verizon and the techs they send out are from Verizon. We called them on July 10th disconnect …
Been waiting almost 2 months for my number to be transferred, paid the deposit, called today the woman was very rude and said that my number had been disconnected and which it was not, so I’m done messing with them, told them I want my deposit back!! So we will see!!!
These people keep calling our home. They start by asking “to speak to person in charge of the phone, is that you.” They only have a phone number without a name. We don’t respond & hang up. Do not talk to them or give them any personal …
I had service with Clear Rate for a year, everything was fine. When renewal came up, I agreed. Then they raised the bill from $89.00 a month to $200.00. I could only pay the 89.00 leaving a balance owing. The next bill i recieved, the …
Great company. Have been doing business with them for years. Highly recommend!
I would like to give a 5 star for Jake in communications I believe he is the head of the department and he has helped me twice get my internet working. When he calls frontier on a conference call he is always sure to ask all the questions. …
Janeice from customer service was very polite, and accommodating during my conversation with her. She answered my questions and concerns, and promptly dispatched a service team to fix my phone by the following day.
Do not use Clear Rate. We switched to them as our front-end provider for Century Link and we have not had our internet working for a week. Many calls to their service line and promises of fixing and not a consistent story about what is …
My land line phone service has been messed up for several weeks. When I call Cler Rate Customer Service to report the phone issue that I am having. Clear Rate’s Customer Service tells me someone will call me back but never does. I wish I …
Switching to Clear Rate was a huge mistake that happened without my even knowing what I was doing, starting with a phone call that was a scam. I have switched my service to Spectrum and they notified you. I am finally happy — except that …
This company actually scammed someone who answered my phone into switching services to clear rate from MY FRONTIER phone services, changed the name of the account into someone else’s name where I couldn’t even access my own phone services! …
We were called by “Clear Rate Communications” who claimed they had bought out our area from Frontier who filed chapter 11 bankruptcy and they were the only provider for phone and internet. We moved service only because we thought there was …
If you are an old woman who can’t figure out why her internet stopped working and your alleged service provider called Clear Rate can’t be bothered to follow up on your phone calls to them, you will definitely want to SWITCH PROVIDERS. …
My elderly aunt, who has Alzheimer’s, had landline phone service through Xfinity, with which she was very happy. Everything was fine until about 3 weeks ago. She stopped receiving incoming calls from anyone, although she could call out just …
The absolute worst customer service experience we have ever had. We have been without internet to properly perform service at our small business for a week and a half now. We are now on our 3rd date of being told a tech will be out to take …
Before signing up with Clear Rate Communications we had priced out several providers and found that Clear Rate had the best services, most reliable network and friendly, knowledgeable support for a very reasonable rate. …
THE NEGATIVE REVIEWS ARE ALL TRUE! Myself and our business has been totally SCAMMED by Clear Rate Communications. This company called our place of business claiming to be (what was our current business phone provider:) CentryLink. NOT ONCE …
If I could give below 1 star I would. These people lied about being with Century Link and said Century Link was being taken over by Lumen. This is correct. They said Century Link wouldn’t change but that they just had to let everyone …
Careful – Scam! Called the business and pretended they are from CenturyLink and will upgrade our service for free, when in fact it would have cut our speed and the number of lines. Very deceptive. wish I didn’t have to mark one star.
THERE WILL BE NO EXCUSES. id give zero if i could. we’ve been without wifi for a week plus. my boyfriends grandpa has his medical units hooked up to the internet and we’ve been telling them everyday since the wifi went out that we need it …
I too – like all of the other reviews, was scammed into switching over to clear rate. I currently have CenturyLink – they called making it seem like CenturyLink was switching all of their customers over to a different carrier so I switched. …
Was very pleased with my representative at Clear Rate. She was very nice and very thorough. A great help to me in getting my service established. If you want a good, affordable phone and internet service, call them and talk to Saye. You’ll be glad you did.
I just got a bill from this company claiming my dead father owed them for service we never had with them. This letter is dated 11/17/2021, my father has been dead for 13 years. Nice try. I will be reporting to my state as well as BBB to …
I would like to recommend Josh who works for Clear Rate Communications. He helped me resolve a technical problem with my internet service and it is now working better than before this problem occurred. He worked with me for almost an …
This company is a scam, they call elderly people and confuse them into their services. Called and told them exactly what they did and canceled their service but they then called his original phone company and canceled it. It’s shady and unethical. BBB will be contacted.
I don’t like giving bad reviews but Clear Rate takes the cake for horrible service and lying to their customers (or perspective customers). Our business was talked into switching services from CenturyLink to Clear Rate in early 2021. We …
Kellen helped me forward our phones to our answering service after a number of rings. He was very helpful and it was a quick and easy process.
I’ve been on hold for 11 plus minutes and no answer. I realize it’s Christmas season , but ohibe service still goes out.
I spoke with these people to cancel service when I discovered they convinced my 85 year old mother with limited understanding to switch services. She clearly did not understand what they were asking her to do. I even had the representative …
I love all the features that come with Clear Rate’s basic service. I especially love the fact that I can get inside line service without a large fee like I experienced with Century Link. I had Eric solve a couple of billing issues today and he was super! Thank you Clear Rate for giving me nice home phone service!
The absolute worst customer service experience we have ever had. My Mother died. I tried to get the service shut off. They had to get paperwork sent to them showing that I had authority for the account. I sent the paperwork. I had to …
This company is actually only a 3rd party billing company, they use all of Frontier Communications equipment except their modems. If there is an issue, they send Frontier out but Frontier can only work on the lines, they aren’t allowed to …
CSR Nancy was very helpful with setting up my TCL flip phone. I followed the directions I received but it wouldn’t work. She was kind, patient, knowledgable about my issue. She walked me through fixing the issue. …
I’d like to commend a wonderful gentleman named Alex for being so helpfully in turning back on my service today. He was kind and considerate in working with me on saving my phone number we’ve had for over 28yrs! I’ve been hospitalized repeatedly and his compassion and professional efficiency saved our phone number. Kudos to Alex!
I called to get clarity on a bill that was sent to me after I closed my account. Kellen took great care of me and was able to explain what had happened. Also, he was able to correct the charges and was very pleasant to work with.
Last month I got a call from Clear Rate with an offer regarding moving my service from Century Link to their company. I checked out their story and it held up so made the switch. We’re only into this for a week but the Customer Service has …
I was just scammed by this company they promised me phone and internet with a cheaper bill which was BS I was going to lose my phone I would be charged for their bill plus pay my Frontier bill also so thankful for the tech who finally told me the truth and explained everything
If you’re on the phone with them right now, hang up. Deceptive liars who claimed to be my new provider. Made up some lie that Frontier was forced by law to transfer my service, that my Frontier bill will be lower next month, and that …
After being in our house for a while we started having issues with our phones, after centurylink came out we started having even more issues! Clear rate set up a tech to come take a look at what was going on to and found CenturyLink had …
So they called my 91-year-old neighbor on the phone had them all switchIn Frontier to CR weeks later he’s out of phone ?? So the lady says 1 to 3 business days. He switched back to frontier.
Terrible! Terrible! Terrible! They lie to you on what they provide. Their customer service is non-existent. We switched back to Century Link because we needed service and Clear Rate was not helping. Stay away.
100% FRAUD! Their sales rep AND their confirmation rep both blatantly LIED about being Verizon reps and working for Verizon. They do NOT work for or have any affiliation with Verizon other than using Verizon’s lines. They were asked …
I worked with (David) Chris LeBlanc and he was Fantastic!!! He had Great communication, knowledgeable, very Friendly. I really appreciated all his help and Thank you again for a good Experience Chris/David:)
A scam this company ported my information from Frontier without my permission now my account is frozen. The customer service never answers and always leave a message Pure SCAM. The owner can respond to good compliments but not a customer question or why
This review is for Tech Support person Alex. We had a few hiccups when first transferring to Clear Rate. Alex was there every step of the way. If I could give him 100 stars, I would. Thanks Alex.
Clear rate communications has given me the best customer service and has done my business great I have saved about 32% on my billing every month which allowed me to actually put money aside and take my family on a vacation I own a small …
Kristen in customer service was so helpful for me during a very stressful time with the death of a family member. She was kind, efficient and helped me get my families phone bill taken care of quickly and painlessly and I appreciate her assistance more than she can know. Thank you!
I needed to rectify a bill for my much older mom. Somehow her services were upgraded and that was incorrect. Denijah was able to provide excellent customer support for me and handled my concern, one call resolution. Long hold time ro get her but very short time for resolution. Thank you Danijah you’re the best!
Kara was incredibly patient and helpful with me on my phone call with her this afternoon. She was easy to understand and figured everything out for my mother’s phone. …
Clear Rate’s customer service department has been responsive and helpful during our time with the company. They appear to value thier small business customers. We dealt primarily with Chris LeBlanc and he never disappointed us. Chris …
I spoke with Carol of Clear Rate around 1:50pm to verify that they have received the documents needed to disconnect my Mother’s phone. I first called you around middle of July to disconnect my Mother’s phone Service due to she has passed …
horrible customer service and predatory contracts.
You can only cancel your contract if you stand on one foot during a special time in March or April something just stupid. Otherwise they keep extending and …
I would NEVER use this company. They called my 82 year old mom promising lower rates but failed to inform her it was much less service. Cancelled within 24 hours but they failed to cancel and took over 8 phone calls (3 of which they hung up …
If you’re on the phone with them right now, hang up. Deceptive liars who claimed to be my new provider. Made up some lie that Centurylink was forced by law to transfer my service, that my Centurylink bill will be lower next month, and that …
Worst company to deal with! My senior parents have had nothing but problems with this company. The company does not cash their received payments in a timely manner and then charges late fees even when the payments were electronically sent. …
If you have another choice take it, these folks are awful for customer service and service at the site! Clear Rate was great until we had a problem with our phone lines. I called and put in a ticket, they told me it would take up to 15 …
Well the total experience with Clear Rate is NOT good. I am giving a 5-STAR rating to ALEX their head tech support guru. He has multiple times been the only one who seems to be able to get me up and running no matter what every time the …