Our home is 13 years old. Over the course of 2022, we noticed our water changed. All taps and shower heads continuously build up rust to the point they require weekly cleaning. Our skin is extremely dry, no matter what products we use to …
There is a crew working on a water main break along second St in miamiville and they’re doing a awesome job and trying very hard to get service restored as quickly as possible I’m impressed thanks
Yellow drinking water, TERRIBLE quarterly reviews on contaminates in the DRINKING water. For how astronomically high taxes are you’d think we could get safe water.
Good luck getting them to answer the phone. Been trying for days. Holding longer than 25 minutes waiting for them to answer while their ever-helpful recorded message continues to say “hold time is estimated at 2 minutes”.
The water/sewage bill is billed bimonthly or approximately every 61 days, The next summer’s sewage rate is based on the highest bill in the winter months. Every winter, it is amazing that one bill is always 4o-41 days out of 61 and the one …
My husband and I moved into our new home on December 30th. They transfer water service out of the developer’s name into our names. We sent back the application filled out. We still haven’t received a bill and no one ever answers when we call. Very disappointed
My parents have been getting charged these astronomically high fees for no reason for their water. By astronomically, I mean 4 times that of their neighbors. No leaks detected inside, and none outside. We are going through the leak …
Called when I was charged a late fee on my bill and my mother’s. I sent both in the same day as every other time I’ve paid. I called and was told they base the payment on when they receive the payment not postmarked date. So if the mail is …
Affording and dealing with is a nightmare! It’s about taking as much money from you as possible ! Late fees are not enough. They will charge the $35. reconnect fee no matter when you agree to pay. They will cut your service off and then say …
Brown water from cold taps. It isn’t the first time in our less than 1 year old home. Good luck getting an answer. That 2 minute wait time never happens. Called 7 times today. Longest wait was 40 minutes before I hung up. Last year I …
My side yard has been a swamp for months and now it’s 6 inches of ice and great for ice skating. It’s hard to believe their a public utility! I called the EPA because it’s also leaking into my creek.
Had an absolute disgusting, trash can of a “woman” come work by my house. I believe they told me her name was Alicia C. She had a foul mouth when my children where outside. When I asked them to keep it down around my kids she pipes up even …
Discovered water on top of meter lid in front yard. Contacted Clermont County Water Department. Yes, there was a ten minute wait until I reached a human, but that is to be expected these days. Department rep. was helpful and scheduled a …
Our home is 13 years old. Over the course of 2022, we noticed our water changed. All taps and shower heads continuously build up rust to the point they require weekly cleaning. Our skin is extremely dry, no matter what products we use to …
Can’t bill correctly or on time!
The water tastes great, and when I flush my toilet, it stays flushed. What else could you ask for?
Our lawn has been dug up since November. The sidewalk also is dug up! Phone calls get no results.
There is a crew working on a water main break along second St in miamiville and they’re doing a awesome job and trying very hard to get service restored as quickly as possible I’m impressed thanks
Yellow drinking water, TERRIBLE quarterly reviews on contaminates in the DRINKING water. For how astronomically high taxes are you’d think we could get safe water.
There seems to be a water main break at least once a month. If the infrastructure for Clermont county water needs to be updated then do so!!
Clearly they are understaffed — always falling behind in timely billing with erratic dates
Can’t ever get an operator to answer a call. Pathetic customer service.
Good luck getting them to answer the phone. Been trying for days. Holding longer than 25 minutes waiting for them to answer while their ever-helpful recorded message continues to say “hold time is estimated at 2 minutes”.
The water/sewage bill is billed bimonthly or approximately every 61 days, The next summer’s sewage rate is based on the highest bill in the winter months. Every winter, it is amazing that one bill is always 4o-41 days out of 61 and the one …
My husband and I moved into our new home on December 30th. They transfer water service out of the developer’s name into our names. We sent back the application filled out. We still haven’t received a bill and no one ever answers when we call. Very disappointed
My parents have been getting charged these astronomically high fees for no reason for their water. By astronomically, I mean 4 times that of their neighbors. No leaks detected inside, and none outside. We are going through the leak …
Called when I was charged a late fee on my bill and my mother’s. I sent both in the same day as every other time I’ve paid. I called and was told they base the payment on when they receive the payment not postmarked date. So if the mail is …
Affording and dealing with is a nightmare! It’s about taking as much money from you as possible ! Late fees are not enough. They will charge the $35. reconnect fee no matter when you agree to pay. They will cut your service off and then say …
Brown water from cold taps. It isn’t the first time in our less than 1 year old home. Good luck getting an answer. That 2 minute wait time never happens. Called 7 times today. Longest wait was 40 minutes before I hung up. Last year I …
My side yard has been a swamp for months and now it’s 6 inches of ice and great for ice skating. It’s hard to believe their a public utility! I called the EPA because it’s also leaking into my creek.
Had an absolute disgusting, trash can of a “woman” come work by my house. I believe they told me her name was Alicia C. She had a foul mouth when my children where outside. When I asked them to keep it down around my kids she pipes up even …
Discovered water on top of meter lid in front yard. Contacted Clermont County Water Department. Yes, there was a ten minute wait until I reached a human, but that is to be expected these days. Department rep. was helpful and scheduled a …