Terrible customer service. A thick air of apathy will smack you in the face upon entering this facility. When you monopolize an industry, you don’t have to care.
$337 dollars just to open an account. Then if you’re told by them to wait a few weeks for some credit, they close your account then demand any other $337 it’s a joke
The receptionist was friendly and helpful and the clerk that was assigned to me was nice, helpful and answered all of my questions. No complaints so far.
Our power is out. No way to reach anyone until Monday. Can’t get ahold of anyone because there is no customer service line and no emergency system no way to report power outages
They have been very good to me and my family..anytime I had a problem or a sistuation where I was going to be a couple days late on my bill all I had to do was call and explain..they are understanding and helpful..as long as you call them ahead of time..
Think their trying to pull something. 2 months of my Bill being 200$? I love In a one bedroom and we don’t do anything but have the air on and half the time not even that.so how the hell is it so high?
You can tell that they are the only provider in the area because they do the absolute least in quality and customer service. Cleveland utilities is just really terrible, but of course it’s our only option and they know it.
Worst customer service ever. When you call to question why the bill is so high all they can do is laugh and say “oh get ready for next month because it will be higher”. The employees can’t even answer a simple question like what the rate is …
Horrible rates. Crappy charges for opening an account. Same crappy charges if you move down the street a few feet. Literally. And they still make you reapply for direct deposit. Worst policies I’ve dealt with.
Cleveland Utilities has the worst and least user friendly customer portal site. Seriously. Its 2016, there’s a million company websites that are way more intuitive that can be used as an example. Is it that hard to find someone to make a better site?
The people at the office are horrible however I have spoken to a driver or two that was friendly. I can recall several situations to where I had to deal with the office which none of them turned out in my favor. They know you can’t do without electricity so they do what they want.
Cleveland needs companies that I’m used to back up north where I’m from. Vectren Energy Delivery, American Power and Electric (AEP) and, Dominion Gas. At least these companies you do not have to pay a high ass deposit each time you move …
If I could give CU negative stars I would twice in one day they proved why their customer service is not just sub par but sub terrain….the first customer service representative was rude unhelpful and refused to give me public information, …
Scam artists that leave you on hold till your power goes out. They messed up my meter and had me paying for my upstairs neighbor for almost half a year and then made me pay for the corrections!!!!!!!! …
I tried to start service at our new home, and the customer service Rep was absolutely terrible, he was rude, spoke over me argued with me when I asked questions and generally treated me like I was dumb. He also argued that the hone we were …
There billing is bs been lied to for 7 months and my bills ranged from 400 to 50 dollars never new what the bill was gonna be even if I didn’t change anything got ripped off of my 300 dollar deposit was told I owed for bills I’ve already …
Customer service is awful! I have a service dog and when my bf was going to sign up for service they told me I had to wait in the lobby bc ppl are allergic. Receptionist is very snooty any question you ask her she looks at you like you’re …
Never had a problem with the employees so far very nice, just this scam they have for a deposit regardless of your credit so let me get this straight they keep this money from thousands of customers it sits in a bank collecting interest, …
I just get a phone call from a single father in tears because he can’t pay his electric bill. CU is coming to cut his power Wednesday morning and he gets paid on Thursday! They can’t give him an extension for 1 freaking day?! It’s 100 …
No deposit required because we have good credit. When we entered a routing number wrong on our online payment and it was declined, we went in and they quickly processed it without any fees or rudeness. So far so good.
Aweful service! These people are rude and obnoxious.. They cut my power off and I called to pay the bill and have it turned back on and the literally kept me on hold till my phone died… Then I went in to pay it which is a 30 minute drive …
5/3/20, power out downtown roughly 5:50am. It’s now 7:15am, still no power restored and no one at Cleveland Utilities emergency line is answering the phone. No excuse for such poor service.
No after hours customer service or electronic power outage reporting system. The phone line to report an outage just gives a busy signal. Should invest in something like their Facebook page or some type of communication to let customers know that they are aware of the outage and an expected resolution time.
We had a water leak that we couldn’t find, and a plumber was not successful in finding it either. CU sent a person to do a quick check. He did! They are very competent, professional. They were able to turn a terrible experience into a positive one. Thanks.
The management of this utility company are a bunch of crooks. I lived in Cleveland for 10 years paid a $250 deposit and my $68 credit balance, I have moved and they are refusing to refund my deposit, never missed a payment. There is no …
Power went out yesterday evening during a rough storm. We called to report the outage and they were very friendly even though they had quite a few outages going on and I’m sure a lot of calls concerning them. Within an hour and a half, our power was back even though the rain was still pouring. They also have good rates for power!
Sent someone to cut off my power. Asked why she said I was 10 days past due. I have never heard of a disconnect in only 10days. I called to pay they was very rude. Said she didn’t know anything she was just a cashier. I asked why I was …
Not sure why they bother to publish their phone number, no one to talk to there apparently. I waited on hold for 55 minutes to talk to someone about changing the billing address for my mother’s house. Finally gave up; my time is valuable …
I don’t care what bad reviews are on here I just recently started with Cleveland utilities and all of the lovely ladies in customer service were wonderful . Tonight at 1:30 AM on Christmas weekend me into other neighbors had a power …
They removed the drop box and put a kiosk inside where you might get robbed when they are closed. That place is already isolated enough. Sounds like poor management. They have a new payment website… They admitted that I had set up auto pay. …
I saw the bad reviews and wondered if I had the right company. I have been a customer for a year and have nothing but good things to say about Cleveland Utilities. I had a tree fall on my power line, I called and within 20 minutes we had a …
I have been a loyal customer for 5 years and I have automatic payments set up. Well I noticed last week that I didn’t remember seeing a payment come out in December and I did not even receive a bill by email or mail. So I signed in to my …
Cant say much about the customer service as ive only dealt with the automated phone service and when i have asked for a customer service rep i get placed on hold for 25+ minutes. Im not too happy with the prepaid service, its very expensive …
Our power goes out at least once per week although sometimes up to 5-10 times. Somehow we get bills for over $300 with no central heat and air on half them time! This is only an $800 a month house!
Update: Nothing has changed. They are still absolutely horrid. I moved, told them about it, and they tried to charge me for power I was not using. I will never live on property that has Cleveland Utilities again. I feel bad for people who …
There have been two occasions now where I have been late on payments, because no one has contacted me or sent any bill in the mail saying what I owe. The most recent one was because I had just moved so it was during quarantine. Everything …
If I could give a negative score I would! These people that work here are unprofessional and some are downright lacking human decency, especially management. Don’t get me wrong there is a few that try to be friendly and realize they work …
My electrical cable, that they installed to my home no telling how long ago, came loose from my house and caused damage. Was their faulty cable but I had to foot the bill to repair damage. go figure. …
Terrible customer service. They charged me $46.50 late charge because my bill was 15 days late. I paid it the next day (both past due and next months bill) They refused to refund part of the late fee. On the bill it states that the late fee …
Customer service needs some serious work! Being respectful goes a LONG ways! As a previous manager of a utility company, I would be letting reps go if they spoke to a customer the way I was talked too. I wish we had different companies to …
Getting hold of them is a nightmare, unpleasant once you finally do get them, and you’re unlikely to be able to do what you need online. The website will display all your information but will only let you CHANGE email, phone number, and …
I woke up last night around 2:30am to find the power out. Around 3:30am I called Cleveland Utilities and they took my information and dispatched a crew that arrived about 20-30 minutes later. They along with 2 other crews that came …
We do a good job in our household of keeping power usage down and yet out bill is continuing to climb for no reason. The bill reflects we are using more power which I do not trust. We keep our lights off and our water usage to a minimum. About ready to do business elsewhere. Our bill was over $270. Ridiculous!!!!
Updating my 1 star review a year later to make sure people know nothing ever improves. You would think a company that can visibly see how unhappy their (forced) customers are just from google reviews and how much they charge in utilities …
They double charge for weather changes. We have literally turned off,unplugged, and left the house and somehow we still are being charged $15 a day. Ya I think they are crooks.. They know you don’t have options so they do what they want. …
Received my lovely bill today. $170 for a 2 bedroom mobile home! Its ridiculous. I called to complain and she blamed it on the weather. I came from NV where it would be below zero degrees in the winter and NEVER was my bill $170. She than …
The absolute worst excuse for a power company I’ve ever dealt with, and we’ve only had them as our provider for a month as of now. Customer service is beyond rude. The outages last entirely too long compared to when their competitor (VEC) …
Power outages in Cleveland Tennessee last hours and are frequent. For some reason EPB can’t get fiber optics out this way. We lived in Chattanooga for a long time and had 2 power outages. One to a tornado and the other due to someone …
The utilities are on the incredibly expensive in, especially electricity. I live alone in a 2br 2ba house, a little older so I expect the AC to chug a little harder which of course raises the bill. To touch on that, they’re not unkind. Ive …
I moved here from middle Georgia,five years ago.I have been pleasantly surprised at how low my utility bill has been.Even with the price increases,I have no complaints.The customer service has been awesome.Thank you Cleveland utilities for all you do !!
Rudest customer service experience of my life. The woman acted like I was ignorant bc their website is laggy and not working properly for bill payment. Completely unprofessional and they should be ashamed of the rudeness they spewed.
You caused numerouse people plumbing and heat issues by shutting off power to so call save energy! -9 degrees weather and you really thought shutting off power was going to help the customers. Froyen water lines a d frozen pipes right at …
Worst Ever.
Rude and ridiculous.
Great service!!!!
Great people.
These people are crooks!
Lacking!!! Customer service sucks!!
Hard to get help on the phone
Online payment site is cumbersome
Worst utility companies ever
Wish we had epb :/
30 minutes just to pay a bill
They don’t know how to answer a phone call
Great employees, awesome service.
When you try call for emergency services no answer
Worst utility company ever
deposits unbelievable
Very nice customer service representative very helpful
Very friendly staff, great company to deal with!
Extremely unprofessional. No one has any idea what they are doing!
Horrible! 12.00 a day for electric I didn’t even use!! In wasn’t even home and had nothing on
Nothing. Sitting here in the dark along with the whole neighborhood after paying my $250.00 light bill just today.
CU has been reasonable with me as a customer.
They are the nicest folks working there super nice
Because they’re charging me $440 for a deposit and I do not like to work with people
The only thing that works properly is the billing department. You suck!!!!!!! Good thing I have a generator. 🖕 …
I own a small business and these people are rude and stupid. Do not get power from these asshats
170 dollars a month to heat a one bedroom apartment. outrageous!
The people that work in the office have always been helpful and courteous when I have called.
My power has been out for hours and everytime I call the number is busy.
They don’t care about you just your money.
Very nice people very professional very quick
God Bless you all.
Never had an issue, don’t have garbage credit and pay your bills and you shouldn’t have an issue either.
Their customer service is garbage. Do us all a favor a step out into oncoming traffic, Cleveland Utilities👍🏼 …
Rude receptionists, long hold times. When you finally do get someone on the phone, they are less than helpful.
I’ve always experienced fantastic customer service from the employees here. Shontae is great, professional, and helpful!
This is the most ungrateful company ever. They are deffinatley crooks. I moved away from this city only because of them. They are all pos
Cleveland utilities literally robbed my mother of more than 100 dollars this much. There is no way to describe how much they don’t care.
Horrible service pay as you go plan charges way more than they should my lights are turned off right now for no reason i have money on my account
Worst customer service experience of my life. They refused to listen to me and talked over me the entire conversation.
Very expensive. Drivers are nice though. Office hit and miss on attitude. You would think with all the negative comments something would be done….hmm
I’ve had power on now for 41 days now. When does the billing cycle start? I have not received a bill as of today.
After almost 3 years service, no late payments for the duration, went to move and transfer service, “Oh we need a $400 deposit….”, SERIOUSLY?!
Customer service is a foreign idea to this company.
I’m trying to talk to a person over the phone just to find out if they service the house I’m about to buy. So far, I’ve been on hold for 45 minutes
Terrible customer service. A thick air of apathy will smack you in the face upon entering this facility. When you monopolize an industry, you don’t have to care.
$337 dollars just to open an account. Then if you’re told by them to wait a few weeks for some credit, they close your account then demand any other $337 it’s a joke
People should start filing complaints on the BETTER BUSINESS BUREAU site then maybe we can get a new utility company in Cleveland
The receptionist was friendly and helpful and the clerk that was assigned to me was nice, helpful and answered all of my questions. No complaints so far.
This place is just awful. If it was not the only place in Cleveland for utilities I definitely would not use them!
Really expensive. They charge more for water disposal than they do for the actual water! What if I water my plants? They don’t care
Never had any issue with this company. Not sure what the One Stars are about. Only met curteous people out of this company.
The pipe was plugged and they sent someone to my house and he was very polite and he got the job done in a timely manner
Our power is out. No way to reach anyone until Monday. Can’t get ahold of anyone because there is no customer service line and no emergency system no way to report power outages
They are the WORST! I wish there were other water providers in the area because the customer service and just the company as a whole are awful!
They have been very good to me and my family..anytime I had a problem or a sistuation where I was going to be a couple days late on my bill all I had to do was call and explain..they are understanding and helpful..as long as you call them ahead of time..
Think their trying to pull something. 2 months of my Bill being 200$? I love In a one bedroom and we don’t do anything but have the air on and half the time not even that.so how the hell is it so high?
Bad customer service, no way to report outages, phone lines always down, website antiquated. Please step up your game.
You can tell that they are the only provider in the area because they do the absolute least in quality and customer service. Cleveland utilities is just really terrible, but of course it’s our only option and they know it.
Absolutely ridiculous, can’t get ahold of people and the power goes out in the middle of the day. No storms, No wind, and No Response is bad business.
Worst customer service ever. When you call to question why the bill is so high all they can do is laugh and say “oh get ready for next month because it will be higher”. The employees can’t even answer a simple question like what the rate is …
Horrible rates. Crappy charges for opening an account. Same crappy charges if you move down the street a few feet. Literally. And they still make you reapply for direct deposit. Worst policies I’ve dealt with.
Cleveland Utilities has the worst and least user friendly customer portal site. Seriously. Its 2016, there’s a million company websites that are way more intuitive that can be used as an example. Is it that hard to find someone to make a better site?
The people at the office are horrible however I have spoken to a driver or two that was friendly. I can recall several situations to where I had to deal with the office which none of them turned out in my favor. They know you can’t do without electricity so they do what they want.
Cleveland needs companies that I’m used to back up north where I’m from. Vectren Energy Delivery, American Power and Electric (AEP) and, Dominion Gas. At least these companies you do not have to pay a high ass deposit each time you move …
If I could give CU negative stars I would twice in one day they proved why their customer service is not just sub par but sub terrain….the first customer service representative was rude unhelpful and refused to give me public information, …
Scam artists that leave you on hold till your power goes out. They messed up my meter and had me paying for my upstairs neighbor for almost half a year and then made me pay for the corrections!!!!!!!! …
I tried to start service at our new home, and the customer service Rep was absolutely terrible, he was rude, spoke over me argued with me when I asked questions and generally treated me like I was dumb. He also argued that the hone we were …
There billing is bs been lied to for 7 months and my bills ranged from 400 to 50 dollars never new what the bill was gonna be even if I didn’t change anything got ripped off of my 300 dollar deposit was told I owed for bills I’ve already …
Customer service is awful! I have a service dog and when my bf was going to sign up for service they told me I had to wait in the lobby bc ppl are allergic. Receptionist is very snooty any question you ask her she looks at you like you’re …
Never had a problem with the employees so far very nice, just this scam they have for a deposit regardless of your credit so let me get this straight they keep this money from thousands of customers it sits in a bank collecting interest, …
I just get a phone call from a single father in tears because he can’t pay his electric bill. CU is coming to cut his power Wednesday morning and he gets paid on Thursday! They can’t give him an extension for 1 freaking day?! It’s 100 …
No deposit required because we have good credit. When we entered a routing number wrong on our online payment and it was declined, we went in and they quickly processed it without any fees or rudeness. So far so good.
Aweful service! These people are rude and obnoxious.. They cut my power off and I called to pay the bill and have it turned back on and the literally kept me on hold till my phone died… Then I went in to pay it which is a 30 minute drive …
5/3/20, power out downtown roughly 5:50am. It’s now 7:15am, still no power restored and no one at Cleveland Utilities emergency line is answering the phone. No excuse for such poor service.
Person I spoke to for help was rude and kept interrupting me when I was trying to ask him questions.
No after hours customer service or electronic power outage reporting system. The phone line to report an outage just gives a busy signal. Should invest in something like their Facebook page or some type of communication to let customers know that they are aware of the outage and an expected resolution time.
We had a water leak that we couldn’t find, and a plumber was not successful in finding it either. CU sent a person to do a quick check. He did! They are very competent, professional. They were able to turn a terrible experience into a positive one. Thanks.
The management of this utility company are a bunch of crooks. I lived in Cleveland for 10 years paid a $250 deposit and my $68 credit balance, I have moved and they are refusing to refund my deposit, never missed a payment. There is no …
Power went out yesterday evening during a rough storm. We called to report the outage and they were very friendly even though they had quite a few outages going on and I’m sure a lot of calls concerning them. Within an hour and a half, our power was back even though the rain was still pouring. They also have good rates for power!
Sent someone to cut off my power. Asked why she said I was 10 days past due. I have never heard of a disconnect in only 10days. I called to pay they was very rude. Said she didn’t know anything she was just a cashier. I asked why I was …
Not sure why they bother to publish their phone number, no one to talk to there apparently. I waited on hold for 55 minutes to talk to someone about changing the billing address for my mother’s house. Finally gave up; my time is valuable …
I don’t care what bad reviews are on here I just recently started with Cleveland utilities and all of the lovely ladies in customer service were wonderful . Tonight at 1:30 AM on Christmas weekend me into other neighbors had a power …
They removed the drop box and put a kiosk inside where you might get robbed when they are closed. That place is already isolated enough. Sounds like poor management. They have a new payment website… They admitted that I had set up auto pay. …
I saw the bad reviews and wondered if I had the right company. I have been a customer for a year and have nothing but good things to say about Cleveland Utilities. I had a tree fall on my power line, I called and within 20 minutes we had a …
I have been a loyal customer for 5 years and I have automatic payments set up. Well I noticed last week that I didn’t remember seeing a payment come out in December and I did not even receive a bill by email or mail. So I signed in to my …
Cant say much about the customer service as ive only dealt with the automated phone service and when i have asked for a customer service rep i get placed on hold for 25+ minutes. Im not too happy with the prepaid service, its very expensive …
Our power goes out at least once per week although sometimes up to 5-10 times. Somehow we get bills for over $300 with no central heat and air on half them time! This is only an $800 a month house!
Update: Nothing has changed. They are still absolutely horrid. I moved, told them about it, and they tried to charge me for power I was not using. I will never live on property that has Cleveland Utilities again. I feel bad for people who …
There have been two occasions now where I have been late on payments, because no one has contacted me or sent any bill in the mail saying what I owe. The most recent one was because I had just moved so it was during quarantine. Everything …
Try to call three times to figure out if there’s a power outage can’t get through to no one if they know better do better
If I could give a negative score I would! These people that work here are unprofessional and some are downright lacking human decency, especially management. Don’t get me wrong there is a few that try to be friendly and realize they work …
My electrical cable, that they installed to my home no telling how long ago, came loose from my house and caused damage. Was their faulty cable but I had to foot the bill to repair damage. go figure. …
Terrible customer service. They charged me $46.50 late charge because my bill was 15 days late. I paid it the next day (both past due and next months bill) They refused to refund part of the late fee. On the bill it states that the late fee …
Customer service needs some serious work! Being respectful goes a LONG ways! As a previous manager of a utility company, I would be letting reps go if they spoke to a customer the way I was talked too. I wish we had different companies to …
Getting hold of them is a nightmare, unpleasant once you finally do get them, and you’re unlikely to be able to do what you need online. The website will display all your information but will only let you CHANGE email, phone number, and …
I woke up last night around 2:30am to find the power out. Around 3:30am I called Cleveland Utilities and they took my information and dispatched a crew that arrived about 20-30 minutes later. They along with 2 other crews that came …
We do a good job in our household of keeping power usage down and yet out bill is continuing to climb for no reason. The bill reflects we are using more power which I do not trust. We keep our lights off and our water usage to a minimum. About ready to do business elsewhere. Our bill was over $270. Ridiculous!!!!
Updating my 1 star review a year later to make sure people know nothing ever improves. You would think a company that can visibly see how unhappy their (forced) customers are just from google reviews and how much they charge in utilities …
They double charge for weather changes. We have literally turned off,unplugged, and left the house and somehow we still are being charged $15 a day. Ya I think they are crooks.. They know you don’t have options so they do what they want. …
Received my lovely bill today. $170 for a 2 bedroom mobile home! Its ridiculous. I called to complain and she blamed it on the weather. I came from NV where it would be below zero degrees in the winter and NEVER was my bill $170. She than …
The absolute worst excuse for a power company I’ve ever dealt with, and we’ve only had them as our provider for a month as of now. Customer service is beyond rude. The outages last entirely too long compared to when their competitor (VEC) …
Power outages in Cleveland Tennessee last hours and are frequent. For some reason EPB can’t get fiber optics out this way. We lived in Chattanooga for a long time and had 2 power outages. One to a tornado and the other due to someone …
The utilities are on the incredibly expensive in, especially electricity. I live alone in a 2br 2ba house, a little older so I expect the AC to chug a little harder which of course raises the bill. To touch on that, they’re not unkind. Ive …
Worst company, service is constantly going down. Electric went out on Christmas Eve. Coldest time of the year, thus far. Merry Christmas to us!
I moved here from middle Georgia,five years ago.I have been pleasantly surprised at how low my utility bill has been.Even with the price increases,I have no complaints.The customer service has been awesome.Thank you Cleveland utilities for all you do !!
Rudest customer service experience of my life. The woman acted like I was ignorant bc their website is laggy and not working properly for bill payment. Completely unprofessional and they should be ashamed of the rudeness they spewed.
You caused numerouse people plumbing and heat issues by shutting off power to so call save energy! -9 degrees weather and you really thought shutting off power was going to help the customers. Froyen water lines a d frozen pipes right at …