Terrible office manager kathy dalton. I have 2 accounts at clinton water and sent in enough money to pay both but she said she couldn’t apply extra money to the other account. Gave me a really hard time. I told her to refund my extra money …
The staff are nice enough, but so outdated. They wanted me to write my social security number on an index card that was clearly kept in a simple file cabinet behind a small door. No thanks. You cannot pay your bill online, which is just unacceptable in 2017.
It is the year of our Lord 2020, and Clinton can’t set up a new account over the phone? They wanted to fax or snail mail me an application. They have no website for bill payment or support. The staff is nice, but come on now, get with the times. Join the rest of us in the 21st century and update your system.
Terrible customer service. Poor website. Have to mail in a check each time and pray it’s not late. They don’t do autopay. Their text service is so outdated you never get updates in real-time. We have boil notices and don’t get notified until 4-8 hrs later. This company has to modernize to catch up with the times.
If I could give this business ZERO or a NEGATIVE amount of stars, I absolutely would. Their customer service is horrible and disgraceful. They should be ashamed of the way they speak to their customers. They also mail out bills …
This place is garbage. The only reason they are in business is because they are a monopoly for water in the area. The will hold onto your check and cash it late purely to charge you late fees. Research the house you are buying, and buy literally anywhere else. Could not recommend less.
I only gave them 1 star just to be nice. Horrible customer service. I paid my bill on the 20th. They said they didn’t receive it till the 25th. The same day they shut my water off. I pay the same way almost every month, and my payments …
(Translated by Google) shity
(Original)
Shity
Very friendly but professional and same day service
Reasonable service but very outdated
Nice people, but not modern in terms of setup and payment.
They need a website like every other utility company. I have to drive many miles out of the way to drop off a check to pay my water bill.
This office JUST got a website for payments. They close at 4 pm so people who work can’t drop off payments. Not very good customer service.
Terrible office manager kathy dalton. I have 2 accounts at clinton water and sent in enough money to pay both but she said she couldn’t apply extra money to the other account. Gave me a really hard time. I told her to refund my extra money …
The staff are nice enough, but so outdated. They wanted me to write my social security number on an index card that was clearly kept in a simple file cabinet behind a small door. No thanks. You cannot pay your bill online, which is just unacceptable in 2017.
It is the year of our Lord 2020, and Clinton can’t set up a new account over the phone? They wanted to fax or snail mail me an application. They have no website for bill payment or support. The staff is nice, but come on now, get with the times. Join the rest of us in the 21st century and update your system.
Terrible customer service. Poor website. Have to mail in a check each time and pray it’s not late. They don’t do autopay. Their text service is so outdated you never get updates in real-time. We have boil notices and don’t get notified until 4-8 hrs later. This company has to modernize to catch up with the times.
If I could give this business ZERO or a NEGATIVE amount of stars, I absolutely would. Their customer service is horrible and disgraceful. They should be ashamed of the way they speak to their customers. They also mail out bills …
This place is garbage. The only reason they are in business is because they are a monopoly for water in the area. The will hold onto your check and cash it late purely to charge you late fees. Research the house you are buying, and buy literally anywhere else. Could not recommend less.
I only gave them 1 star just to be nice. Horrible customer service. I paid my bill on the 20th. They said they didn’t receive it till the 25th. The same day they shut my water off. I pay the same way almost every month, and my payments …