Coach USA

Tours, Ace Express Coaches Charter Bus

Affordable & reliable bus company, providing commuter bus service, airport shuttles, charters, sightseeing tours, and contract services in … See more

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Coach USA Reviews ( 101 )

  1. Be very, very careful with this company! They require their drivers to do things that are not only unsafe but against the law. They are very seedy and overall, HORRIBLE!

  2. they changed the times and don’t post them other than the internet and so you show up a week later and the times change and then may change again another week or another month. In the 11 years I’ve been taking the bus this is happened at least 12 to 24 times; that I can remember.

  3. Bus was on time as all ways the bus drivers are very friendly polite was happy i was able to get on bus back hm at time i wanted and what was schedule I am however still waiting trying to get ahold of somebody to get a partial refund or a …

  4. Denver Downtown and Lakewood Express need to get their own busses. I don’t appreciate paying a fare and riding for 45 minutes to Black Hawk standing up holding on to the rail.

  5. Anytime the bus breaks down or a driver calls in, instead of sending a back up bus they cram 2 pick ups worth of people on one bus. People have to stand the whole way down. When you call and ask them they tell you the bus is running late so you wait outside in the cold for an hour instead of them telling you itll be the next pick up.

  6. Horrible service, outside is 100 degrees and no A/C in the bus. Every day I have to take the bus at 5:45 pm and not even once the bus has a cool air. Maybe if someone passes out in the bus then the company will fix the problem! For the past 12 years, I never seen it that bad! I have been taking Arvada bus on 53r53rd and Sheridan

  7. The Sheridan express is what I take for work. This bus has recently been running late. Im waiting on the Thornton bus right now. I paid for a 7:45 depart time and now after 8:00 we are leaving. Making me and fellow employees late for work. …

  8. My daughter went on a trip with her school and was on a bus with a driver from hell. In icy conditions, the kids were never givin a safety briefing and the driver could barely speak English. The driver was driving too fast for conditions …

  9. As a one time charge drive for this company I must say, this is not the place for a black driver the person in charge of charges almost always request her charter driver boyfriend for for food tipping Charters. Next comes get drivers …

  10. Well first off it was nearly impossible to find their Thornton pick up point without calling their customer service line which had someone who I asked a question to and cold transfered me to a very rude representative who at least gave me …

  11. My experience with them was a nightmare. One of there bus driver”s and one of their dispatcher was very rude. Telling me that they couldn’t talk to me on the phone because they had other people to talk to. That was from the dispatcher. …

  12. Our experience with Ace Express on a trip from Golden, CO to Taos, NM was exceptional. The bus was clean and comfortable and our driver, John, was better than we could have imagined. Taos is a difficult town for buses, but John negotiated …

  13. Our students and teachers were extatic at the comfort and safety of the buses. The also wanted me to say how polite and professional the drivers were and how on time everything worked. Thank you so much for making this trip great.

  14. Some of their drivers are not good. Calls to the office used to be returned, but now it seems they don’t care about improving on their service. When you get some of the experienced drivers then it is great, so your experience is all based on who is behind that wheel.

  15. I catch this bus to blackhawk at least twice a week and today I was trying to catch it back from blackhawk at 10:25 in back of the isles of Capri and due to me having a below the knee amputation my sister came down with me to help me load …

  16. We have been using Ace Express for the past three or four years after switching from our long-time provider. The buses are clean, nice, and maintained. The drivers are friendly and qualified. And they always arrive on time. We are huge fans of Ace Express.

  17. My company hired Ace Express for a corporate event at Coors Field. The drivers were on time and highly professional. The administrative team was also very attentive with meeting our needs while booking and leading up to the event. I would definitely recommend Ace Express and will choose them going forward.

  18. Jorge the driver has no idea how to drive a bus. First a rider was yelling at another rider and instead of asking the guy to get off the bus he waited 45 minutes for the cops to show up and made everyone mad for waiting and making us late. …

  19. I chartered a bus from Ace for the Monte Vista Potato Festival last weekend.
    The driver was excellent and the bus top notch. I couldn’t have been more pleased with their service. …

  20. Excellent service, Very Professional, luxury couches were provided at my Daughter’s wedding ceremony for pickup & drop off for all my guests. I highly recommend this company. Thanks.

  21. Andrea was a pleasure to work with. She answered all my questions and was extremely helpful. Sam, our driver was very professional. Our trip was on schedule and very comfortable and relaxing. We will definitely use Ace Express again!!

  22. Ace coach was booked for my wedding through the Marriott hotel. I sent my card information to have the shuttle paid 3 times through email. Only to receive an email from the company over a month after my wedding stating they haven’t received …

  23. We had a great experience on the Ace Express Charter Bus. Our driver was very personable, and helpful. The buses were equipped with outlets for each seat. The seats are roomy and very comfortable. I would highly recommend this company, and would definitely use them again in the future.

  24. Via my company, Team Travel Pros, I have booked Ace Express Coaches for my NHL clients for several years. Ace Express Coaches is among the very very best bus companies in North America in handling major league teams. Always professional, …

  25. I had to leave a stellar review of this bus company. During this fluid time, they were more than accommodating, friendly and overall great! We had to change things a few times and had last minute requests which were all taken care of. We will certainly use them going forward with our needs!

  26. Amazing service. Andrea in the office was incredibly prompt in her replies and even adjusted our departure time with very little notice. Drivers were professional, friendly. and on time. Plus, the buses are clean, huge, and comfortable. I highly recommend this company if you need a charter.

  27. Our ski club has used Ace Express for the last two years and they have been great! The company has been super accommodating to work with our university, as this year we did a trip between two colleges, which made the paper work a bit more …

  28. Ace Express Coaches provided wonderful service from hotel to my daughter’s wedding venue and return to hotel. They were easy to communicate with and the bus driver was very friendly. The bus looked very clean and comfortable for our wedding guests.

  29. Genuinely helpful with the logistics of renting their bus. This year we asked for a second bus to allow a little social distancing and they were able to accommodate us with short notice.

  30. We hired Ace to drive our wedding guests from downtown Denver to our wedding venue in Pine Colorado. Wendy was exceptionally helpful and responsive… even as I made several changes to our schedule along the way. And I’m happy to report, …

  31. We used Ace Express for transportation to our daughters wedding at Deer Creek Valley Ranch. They were at the hotel to pick up guests on time and provided transportation back to the hotel after the wedding. Great professional courteous …

  32. Ace and the drivers were AMAZING! Can’t thank Tyler Balogh and Gary Riegel for working so hard, keeping our crew safe, and being a pleasure to have driving us on our trip!!! Highly recommend!

  33. I am the principal at a local elementary school. We paid upwards of 1600 for Ace to take our kindergarten students to and from the Denver Zoo. The bus picked us up on time. On our way back from the zoo- the bus broke down on I-25. We had 55 …

  34. We love working with Ace Express! The office staff are friendly and efficient, and the drivers do an amazing job getting us where we need to be! Thanks Ace Express!

  35. Greg was fantastic! We had several drop off/pick up locations and Greg was always where we needed him right on time. He was friendly and proactive in communicating with me. 10/10 would book with Greg and Ace Express again. The buses were clean, safe, etc.

  36. Truly I wouldn’t even bother with Ace.
    Sara Sewell was absolutely rude and lacked basic customer service. We provided an estimate amount of people and they assumed we didn’t want a larger bus and …

  37. Good ride, buses smelled strongly of smoke, creepy bus drives looking an being where they shouldn’t. Don’t recommend for long trips and needing to use busses for changing and other things. We will be putting in a report on those drives.

  38. The buses and drivers were fantastic and very professional. The event our Marching Band was performing at ended up being rained out. However, the drivers were great with letting us hang out in the bus while we hoped the rain would stop. It was rowdy and noisy but they didn’t seem to mind.

  39. I called many companies looking for a charter for my conference participants to attend some factory tours but everything was booked for a weekend of Phish shows. Ace had some availability and provided a quick web-based quote. Jill, our …

  40. Jill is so accommodating and easy to work with, and ACE is our top choice when it comes to charters. Their prices are the most reasonable for our budgets, and they respond quickly regarding availability. The buses feel safe and the drivers are skilled and kind. We will absolutely use them any chance we get.

  41. We used Ace Express Coaches to take our out of town wedding guests from the hotel downtown to and from Arrowhead Golf Club in Littleton. Once we decided on the size of the charters, the online booking was really easy. Getting closer to …

  42. In September 2022, our organization chartered several buses from Ace Express. Their service and support were terrific. We want to commend a couple of employees, who gave us incredible service! Rudy Hulett – Sales Manager, was terrific in …

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