Cobb Electric Membership Corporation (Cobb EMC), a not-for-profit electric cooperative, safely delivers reliable electricity to more than 180,000 … See more
A monopoly, they know we have no choice but to use them which allows them to have horrible customer service and absurd service charges that even they couldn’t explain on the bill.
Terrible set up experience and unempowered employees left to deal with disappointed customers. Hopefully the ongoing experience with this company is better.
Horrible- the employees are all ready to argue with you when you call in. They will turn off the power with out telling you that your account is past due.
Horrible service, I called in to setup a new account and after going through a credit check and everything they tell me to come in to their office any personally give them a photo ID to prove i am who I am.
They are expensive, they don’t care that they are expensive, their employees think they know more than you do. Georgia Power if you can this place is over priced
Someone show these savage electricians some love. They worked day and night through the snow storm restoring everyones power while most of us sat at home.
VERY POOR CUSTOMER SERVICE REPS AND THE SUPERVISOR MONICA IS EVEN WORSE! I DONT KNOW WHY SHE IS A SUPERVISOR WHEN SHE CANT OFFER ANY MORE INFORMATION THAN THE LOUSY REPS WORKING UNDER HER. ITS NOT FAIR THAT THE COUNTY DICTATES WHAT UTILITY COMPANIES YOU HAVE TO USE
We have been without power since October 28 2020and now is November first 2020 and we still don’t get power back, everything in my home is electrical and even we do not have hot water, really worse services.
HORRIBLE COMPANY! THEY RESTORED POWER AROUND US. AND JUST TODAY CHECKED OUR STREET AND RESTORED POWER APROX1pm. EVEN AFTER MULTIPLE PHONE CALLS INFORMING THEM MY FATHER IS 72 YEARS OLD. OUR STREET HOUSES ONLY A HANDFUL OF PEOPLE. LAST POWER OUTAGE, SAME RESULTS OF FAILURE ON COBB EMC BEHALF.
They clearly don’t care about their customers. Their customer service is severely lacking and unfortunately there is no other electric company so you are stuck with them
I just want to share that we reported a power outage at 8:25am, then 15 minutes later the truck was here and 15 minutes later power was restored, this is just excellence in service. Thank you.
No service for almost 24 hours now for my 92 year old mother who lives alone. Really??? No way of contacting anyone. This is really getting ridiculous. Y’all don’t even deserve the one star that I gave you. GD
Was a residential customer for years, and now contact them as a builder rep. Always polite and helpful. Allison answered quickly, was polite, helpful, and found my answers immediately.
I think it’s sad that we are limited to only one power company with such poor reviews because they dont care, price or service as there is no competition. They would lose my business if there was a choice
Exceptionally rude customer service. Very haughty attitude and abrasive manner. Strongly consider sending Lorena Sanchez to training in professionalism and customer relations.
Beware of the “peak service charge” scam. They will charge you extra for the whole year if you accidentally use “too much” power for 1 hr during a peak day
Great company, I participated in there career day and it was awesome! Tiko Jones is my favorite employee ever! Thanks for hooking me up Tiko! Next time hit me up with a bluetooth speaker!~
Horrible customer service! Not helpful at all. Says on their website that they service fulton county (which i live in) and then they tell me that they cant service my area….if its only certain parts of the county, yall need to put that!!!!!! VERY DISSATISFIED!!!!!
They have terrible customer service and I had my bills on auto pay and one month where I think the account didn’t have enough In it and instead of reaching out to me they blocked me from using auto pay as if my payment history isn’t Exceptional
I have 2 accounts with them since 2013. The worst customer service ever. Rudest people in their call center. They do a great job hiring employees with disgusting attitudes!
If possible in your area, would definitely use another power service. They won’t even give you an estimate when power is back, customer is severely lacking.
The ABSOLUTE worst customer service, and since they hold a monopoly over our area we just have to take it. I have never been spoken to in such a degrading manner by a supervisor “Mr. James” when trying to give a company my money!!!!
Worst worst worst electric company I’ve ever used. Goto another one. Been sitting without power for hours although I paid my bill. They said it could take all day to get it fixed. Save yourself from this horrible situation.
Provide power to the residents. Will layoff anyone to save a buck even staff getting ready to retire. A cut throat company and if I were a current employee, I would look for a company that cares about their people.Quickly…..!
These guys rock! I dont care what anyone says. A transformer blew at 1am in the damn morning and they came 15 minutes later and power was back at 2am. Who’s ever out there at 2am doing this thank you. God bless you!
1:00 on Monday afternoon and still no power. No way to speak with anyone. Terrible service. Their website says they know it is frustrating but they don’t. No heat, food going to waste in freezers. Try to call in and they tell you to check their website. HELLO. No power, no internet. How can I give less than 1 star.
I have fives days With no service because of a storm . Calls only they’re said coming to Coming how many more days. It’s cold . I haven’t see no truck around Marietta.
My son had been in a horrible accident and was on life support so I went in to talk to someone about how I could keep up with paying his bills and this Great Guy Shane Moss helped me through a really hard time .They’re really should be more …
This company should be de-regulated, it’s another scam Company in this federal State. They are prone to stealing poor people money and on top of that don’t pay interest on the money they are keeping. I wish nothing but the worse for this thing company..
Called 10 times on 2 different phones to see if my phone was the problem. It’s completely impossible to get them to answer, they hang up on you or you get a busy signal every single time, and their hold system is broken apparently. finally …
Complete awful.i had a service rep tell me she has never heard of an account that had a payment pending. Yet I just got off the phone with a rep who listened in and confirmed that my payment has been stuck pending for 1 week. Customer service is full a ton of people who think you are lying.
They are crooks, My bill is higher than that of a larger house in Paulding County. They do not care about their clients. I Hate This Company, think I will move
Moved to a new house and discovered I have to deal with this corrupt system again!! They sit behind bullet proof glass guarded by the police for a reason. Bold face thieves use their system to rob you red handed with fees because they can. They justify and project ALL costs onto you without any empathy whatsoever! SUCKERY!!
Got a disconnect notice and was paid the night before disconnection… Paying my bill outside om the porch… Guy watches me pay my bill… Shuts it off anyway then speeds away.
This company customer service hours are terrible. Georgia Power residential service is open until 9pm. I hate the fact that I have to use Cobb EMC for service!
Didn’t give notice for my power being turned off, and then when they got their money early in the am shortly after turning it off took forever to send someone to restore it. The rates are ridiculous by this company.
Worst customer service ever. The man who answered the phone was rude, sarcastic and arrogant. I inquired about new service to which he replied “that is a broad term” in a sarcastic tone. I don’t know about their serivce because I will …
I paid my bills early. But , when we hit by hurricane Zeta. Our power gone out. And until now we don’t have power. It made me so upset. No power and cold…!
I just moved to the area and Jimmy Fleming so graciously came to the property, explained how above ground utilities work, how to be safe and when to call the company. He was promote, knowledgeable and really went above and beyond to educate me. I really appreciate this.
Zero incentives to save energy, but their solution is “Alert Days”! Jack up the price 1000% per KW of usage with barely 24 hrs notice. Don’t encourage us to save but dictate to us when we have to save???? I’m curious how they can legally price gouge like this.
I went to pay my bill the other day, tried to submit and it said error occurred. I was charged twice, and when I called the lady was just an awful, absolutely horrendous human. Worst customer service experience I’ve had in the year I’ve lived in Georgia.
My Husband and I have been trying to find out why our bill is so high, Well we know, Cobb EMC are thieves, we now have a much bigger house and our house is now all electric and our bill is half of what is was with Cobb EMC …
First they MONOPOLIZE COBB COUNTY !!! They end up charging you a 500 in deposits and the service is Double as expensive as any other power company….Check GA POWER to compare! If you have an option before you purchase a home in cobb …
Snowmageddon sticks again. I thought we learned from our mistakes for 2014’s disaster. Don’t think Cobb EMC did. We lost power at 6:00 PM on Friday and have yet to regain power as of 11:43 on Sunday. I have yet to see anyone working to …
Crooks. Bill is the same overpriced nonsense every month regardless of how much or little electricity used. This is a company that takes advantage of being the only option for many homeowners and renters. Despicable practices.
Peak charge is 5000% percent increase in rate and it’s peak time anytime you would want to have the air conditioner on. .07 KWH most of the time.
Jacked up to $5.55 KWH all summer. The only thing high in top ranks for service is there service charges. Lose power at least 3 times a week.
Just like another user mentioned here, “peak service” charges are a way for them to charge us extra, even on months when usage is minimal. On top of that, there’s also a $28 MONTHLY “service” charge. What’s worse is, we can’t switch …
I called in to transfer the bill into my name because my roommate had passed away unexpectedly. The customer service guy was incredibly rude and insensitive. I thought GA power was bad but these guys are much worse.
Multiple times more expensive than other emc’s, with – as someone else mentioned – high fees that their own employees can’t explain. You are penalized hundreds of dollars during the winter for power that you use in the summer. …
I have been with Cobb EMC over 3 years now. I feel like this is a monopoly here in Cobb, If there is a better competitor then we can see the true service. So far Its neither great nor bad. its survival option.
Horrible customer service ever I have ever provided. I will not go into as much emphasis, however they did not help my situation; if anything, they made it worst. We’ll see how the email to it’s call center director, the Mayor of Cobb …
I feel sorry for all the people writing all these negative reviews , when you do not have an idea how customer service is , or how the company is been handle, I have been a member since August 2017 and I pay my bill on time, I try to save …
Good Customer Service all around great company, but do not use the automated service to check your bill due date, it is never correct, you need to contact the office and speak with a live person to get the correct date. If not you will give a due date that is late and the will charge you fees.
After Hurricane Irma we had a pine limb laying on our powerlines. Cobb EMC was out within the hour to fix the problem. The service person was kind and courteous. I’m glad we’re customers of Cobb EMC.
Absolutely the worst. Sucks that we’re forced with this company because there is no other choice. Powers been out over here for closing on 48 straight hours and nothing has been taken care of. House is 42 degrees right now and other people …
really fed up with Cobb emc. I’m in the process of filing a complaint with the Georgia Public Service Comission. There is no way the should be allowed to get away with the way they are charging for service. Too many people have the same …
I’ve had my ups and downs with Cobb EMC but have recently changed my opinion to a more positive view. Historically, CEMC has been difficult to work with at baseline but recently, I’ve had several interactions with their costumer service and …
Horrid!!! This company should be sued with a class action lawsuit. Rude customer service, extremely high peak hour prices. They have your phone# but wont call to say shutting down your power over a technicality. How do I get off the grid??!!
Turned power off due to a mess up on their end after I paid deposits to have service transferred. They’ll send someone out to turn it back on at “some point” today. I thought the entire point to a deposit is to prove MY reliability. Where’s yall’s????
I arrived home from work with branches downing the power line to my house. I reported the outage, they called immediately. Truck arrived within an hour and electricity back on within two. Great service.
I’ve been with Cobb EMC since I moved here in 1991. Their customer service has always been great, they work with you when you need to make arrangements with your bill. A great company to work with.
I called Cobb EMC to reconnect my services from a tenant move-out. The representative Cecilia was so polite and helpful. Thank you for your assistance with this process.
Company created peak days to base your year round bill off of that high usage. Just like waiting on gas price to hit $4 and then make you pay $4 a gallon all year long. Now they are peak day #3 in 1 week since people are conserving and it …
It’s 1:20 am Monday morning and we’re still without power since Friday at 5:30 pm. I understand that the more densely populated areas have to be taken care of first but with 100 rotating crews you would think that the “little people” …
Once I called you had all my info on file! Phone# and email. I was not called even once or left a voice msg or received an email. I had my bill on autopay and I have no clue why you didn’t collect your $90. Instead you were in a hurry to …
Cobb EMC is a monopolistic organization with an absolutely irresponsible Board of Directors. For more than two years, a board member Mr. McClellan has been promising to have a special rates for low-income seniors, and absolutely nothing …
This company provides such degrading and unprofessional service. I would love and will pay extra for any other company that would provide service to marietta, kennesaw area but this is pure monopoly. You don’t like it then deal with it. …
You think during a pandemic the company would be more concerned with helping the community and less on cutting the power people service. I have never really cared for this company. If I had a choice in my area it would be Georgia power.
I feel like a prisoner. As of 1/1/2016, EVERYONE has to go on a “Smart” plan that allows Cobb EMC to dictate how and when you use power in your home. They are quick to tell you that, “You can use your power whenever you want!”… but what …
Cobb EMC is a very good service provider. Their customer service people, and field personnel do a great job. Online payments are easy and obviously very convenient. Power outages are very rare, and when it does happen the restoration of power is prompt – even in inclement weather.
Cobb EMC nickel and dimes their customers… Every month you are charged a service fee of $28 on top of your actual Electricity usage PLUS $5.55 for every hour you overuse a certain amount during “Peak Hours” plus they round up to the …
Poor service during power outage. We have two trees and several downed power lines and poles. We all have called and reported online. When checking the map, it shows no one is reporting. We’ve been without power now for 34 hours. This affects all homes on and off of McDaniel Road
Rates are great and they’re QUICK to get the power back up and running when power outages occur. Another bonus, I’ve always been able to get in touch with someone over the phone in such instances and they’ve always given details as to what caused the outage as well as when to expect restoration of power.
The absolute worst power company I’ve dealt with. The prices and fees are outrageous and customer service is miserable. Exact to pay a lot no matter how much power you use. Compare it to Ellijays electric service which is reasonably priced …
Worst customer service ever at the drive through, his name was Tim, rude and inappropriate. I wonder what city manager, mayor or any other governing body is ever going to come onboard and revamp and retrain city workers and public works …
I don’t fault the employees, I honestly feel bad for them, because they have to answer to the. Customers for their terrible company policies. Somewhere in the organization they haven’t figured out that they should be leveraging modern …
I feel for anyone one unfortunate enough to have to use this company. Not only are they steps behind the other companies in the area because they refuse same day service. They will enroll you is things without your permission. Like thier …
What. The. EFF! I paid my bill ontime and then they doubled my bill the following month. Said I had a late fee. I showed them I paid and they said it was NOT a late fee, but an increase in charges. How does an increase in charges MAKE THE BILL DOUBLE FROM ONE MONTH TO ANOTHER?! Looking at other electric providers.
The tree trimming company contracted by Cobb EMC trimmed the trees in front of my house and just left the limbs where they fell. I had to spend two hours cleaning up the mess. I would never hire this tree company to do any work for me. They are horrible.
Worst company ever. They havr rude employees and they scam you. They charge $100 EVERYTIME your lights are cut off. Mind you-you have to pay that when you sign up with them. On top of that, they charge a re connect fee of $40.00 which is …
Cobb EMC has no customer service. I have warned them for over 2 years about dangerous trees on lines in my neighborhood and they fail to acknowledge and now after a snow storm all the trees have come down and they do not even answer their …
Fri AM they came out in the pouring rain to check the line into my house. No problem there. Then one suggested it might be the GCFI outlet. I installed a new one and all is working fine. By this suggestion I saved an electrician bill. Many thanks.
My husband and I tried to report a street light out on our street and we’re meet with rudeness and hostility. The rep tried to ask for our social security number to “check our account is in good standing.” Why a personal account has …
I’d give them a zero if I could. This company cares nothing about the people that they service and unfortunately running Monopoly where you have no choice but to be with them. They won’t take payment arrangements if your a laysman who’s …
This company is a monopoly with zero customer service. You can never get a real person on the phone or even an update for your area. All they have is an online map with a 2 hour estimated time of restore witch is way too long. We should be able to shop around for power providers this is America
Ever since I have switched to this company, I have had nothing but issues. The manager “trys” to help but we have not gotten any issues resolved. They add on tons of charges to your account plus they over charge you for the watts of usage. …
Cobb EMC has been a God sent for me and my family. The struggle for these past few months have been horrible. Cobb EMC has been the ONLY company that has worked with me on such a personal level. I spoke with Toni today from cobb EMC. So …
Pretty sad when you can’t pick your choice for an electric company! Even though the virus is still out there, they shut my power off. I have four kids in the house and still waiting on my unemployment money. To top it off my husband is …
Called Cobb Electric on July 4 were a oak limb pulled power line loose from my neighbors house and was dangling over two new cars and dangerously close to side road. Truck was at house in less than 30 minutes and work done in a professionally manor! Thanks to Wayne and Mike Awesome Job guys !
Called in to let Cobb EMC know about a tree laying from one side of the road to the other pulling down power lines. It’s on Michael Drive Marietta not a wealthy neighborhood where alot of kids play in the street. EMC rep told me she needs a …
They went out of their way to turn my power back on after they found out I had been attacked. I was not able to work for nearly three weeks and fell behind on all my bills. If you can’t pay your bill on time, a simple phone call explaining …
Never received bill so I called and found out nothing really but the first lady was nice and had some suggestions. I decided to go paperless since my email is on my phone and also set up an auto pay to avoid this happening again. Next …
I never thought I’d miss a big power company like Georgia Power, but these clowns have accomplished that. Within 3 months they’ve disconnected my power twice and charged me over $100 for reconnection. I setup autodrafting when opening my …
Had an outage in our area and they responded immediately. It felt great being able to call their number at 1am, report it through their system (spoke with a real person), and have a response within the couple of hours. Hard to ask for much …
This is the worst company to deal with. I feel they know that we have no choice but to use their services witch is why we are treated as crap! I hate doing business with COBB EMC. I hate that we have to give our hard earned money to such a …
I want to give a shout out to the service men who came out to my house on Tuesday, Feb 7. My house went totally dark, no electricity. I called Cobb EMC Tuesday night and left a message. Cobb EMC called me right back. I explained what had …
I called to set a payment arrangement and the representative advised what the arrangement would be but then told me that the arrangement where it would not be set unless I call tomorrow. So once I called back my service was disconnected. …
I am sorry but this company is poorly run. I have an automatic payment set up with them. But their system never withdraw the money. And they always charge you a late fee of $10 each month. It looks like they want you to pay that late fee. I …
This is the WORST electricity company I’ve ever had to deal with. They will take your money in an instant but will not provide electricity until they feel like it. I’ve been without electricity for 4 days because there’s no one working on …
Most of the time the customer service reps are unprofessional and rude, I’ve only had one pleasant experience in speaking with them. (which was today! My reps name was Leonard) My winter bills have been extremely ridiculous, especially …
I don’t understand all of the people leaving bad reviews. I’ve lived in my house for 15 years…turned the power on when we moved in and haven’t had a problem since. The bill was really high during the summer the first year or two, but …
I have been a customer for years. Recently moved after the purchase of a new home. Of course there was a transfer fee as I expected. Now on top of my monthly usage I have to pay a service charge one month it 26.13, the next month it was 28 …
I don’t understand why so many people have made such harsh derogatory remarks towards Cobb EMC about their customer service experience and the lack of having their power restored in a timely manner. I don’t believe that some people, just …
Absolutely terrible response to the 2017 winter storm. No customer support and we have not seen any Cobb EMC trucks in Cherokee county since this all began. …
I recently moved in and setup my account online. After nine days my power is shut off.
Turns out they needed more info to setup my account and I had missed a call from …
My experiences with Cobb EMC have been very positive, although admittedly none involved a power outage. I just want to point out that the two times I have called to ask for something they were polite, very prompt and helpful. One call …
I like many work and because of my busy lifestyle I forgot to pay my electric bill. I called as soon as I got home yesterday and posted payment for past due plus current charges. The Rep said she would go ahead and submit a request so …
I have had no issue since moving to GA two years ago with this company. Yes, they have a monopoly, but they are also non-profit so who cares! What other electric company has ever given you money BACK at the end of the year? COBB EMC does. …
Rude customer service, I have to physically go to the location to give a deposit to obtain service…can’t pay over the phone??? Also, the $39 monthly rate before usage is ridiculous! I am going to miss Georgia Power, they have been wonderful to have as my electric supplier, affordable monthly bills.
We were out of power since early yesterday morning and the calls couldn’t get through. Our friends reported for us using emails since, again, calls didn’t get through. Just now on our way home, all subdivisions around had power but ours. I …
When you have the monopoly of a service you end up not giving a damn about your customers, which they call members as if that was an honor.
They send a worthless magazine to your door Several times a year, but they …
Interesting to read some of the reviews. Having been a customer since 1988, I understand the monopoly situation that occurs with public utilities. Have not had a billing or service problem. When the power “has gone out”, there has been a …
I have been calling their number for 30 mins numerous times! It puts you on hold and then disconnects you!! We have breakers tripping at our home constantly and our electrician said Cobb EMC needs to send someone out to check the ground …
Cobb Emc. A terrible company. Three years ago during the snow storm, everyone’s power around us was restored. Three days later our power was reconnected. Now during Zeta, same situation. Everyone’s power is currently reconnected, and our …
The worst. I canceled my service and paid all my bills on time including my final bill and apparently they added another bill that I never received and transferred it to a debt collector without my knowledge of any of this. Never received …
Overpriced… I recently moved from Fulton to Cobb county. The cost for electricity has almost tripled. I travel frequently for my job, and while away, I turn off all electronics, lights, TV, HVAC, everything is off except for the …
We had a partial power outage at our home last night. I called Cobb EMC to report the issue. Within 30 minutes a crew was at our home and confirmed that one of the legs had gone bad. They shut the power off and fixed the problem. They will …
I can see why this place has a bad rating. They disconnect your power and ask to help you out then they try to make you feel better by saying that we with wave fees and reconnect your power the same day and that was a bunch of b.s. because …
Never have really had a problem with Cobb EMC. One of the lowest costs around (much better than GA Power), if the power ever goes out, it’s restored quickly, and they give billing incentives in the form of credits from time to time. The …
Honestly all the previous reviews say it. We have been stuck in our house freezing without power since 6pm Friday night. All we get is an automated message every time. No way to get in touch with anyone. Have yet to see any Cobb emc trucks …
New customer. Ordered service the day we closed on house. It’s been 4 days now and Cobb EMC has shut off power for no reason. Lost everything in fridge and freezer and pool is turning green. Called Cobb EMC and they are closed. How can a power company be closed? I tried to report an outage but nobody answers phone.
Y is it when ever the power goes out we are without for days?? We even saw two trucks on mars hill yesterday. There are power lines laying in front of customers driveways. You cannot even talk to anyone from customer service. They kept …
Absolutely over priced and terrible service! Lately the power goes out once a month – for non-weather related reasons. In the last year, we have lost power over 10x’s. The operators can never give you a time as to when power will be …
I just received a check from Cobb EMC – for Capital Credits from 2019! I do not even live in this house anymore – and in my new house I now have Ga Power (go ahead and TRY and find an office to go to talk to a live human with Ga Power!) …
Cobb EMC charges an exorbitantly high monthly service fee. Last month it made up half my total bill, equal to my actual usage! I have noticed some surges as well when there are no weather emergencies. I am grateful for the NiteFlex option …
Not only am I a member with Cobb emc (because I do not have a choice) but until yesterday I use to work for them in member care department, I went to my director on September 21 which I was suppose to do about my concerns working here she …
Terrible! They do not explain things in detail in your bill and when you call their customer service reps are not skilled in energy efficiency. I call In almost every month trying to get an explanation on why my bill is so high. I am …
Our power goes out so frequently, the most often I’ve ever experienced. I’ve been told by Cobb EMC that it’s squirrels. The whole street is annoyed and didn’t realize we have such active squirrels compared to other neighborhoods in Cobb …
They love to take advantage of the fact that you, as a customer, have no knowledge of their electric plans or how the rates go and like to double the rate after 12 months with them. No explanation was given for this at the time I signed up, …
They disconnected my power cause I needed some work done. Got the work done and the inspection done. Had to call them three times to get some one who was a complete waste of skin and brain cells. The third person was a gentleman named Steven and he is the ONLY reason they aren’t getting a one.
We have been with Cobb EMC for over 10 years. Power has been always quickly re-established after temporary outages caused by storms. I also praise Cobb EMC for having one of the most friendly policies for rooftop solar of any utility in …
Worse power company I have ever had, my power surges all the time not a weather outage but surge. My entire house shuts completely down, HVAC and all, this can not be good!! I work from home, so this is horrible for my business! I called …
I called customer service for an issue with a streetlight. Celina was professional and pleasant to speak with. She made sure that she fully understood the issue and put in a trouble ticket to have it addressed. Very happy with the customer support that I received.
Absolutely horrible experience. Could not payment via app or through calling. Contacted service rep who stated they were aware of the issue but service was still disconnected and still cannot make a payment via app or through phone call. …
When calling to search for lowest prices, Cobb EMC either has the best or they are willing to match the competition. They also have an annual meeting where they provide fun activities and …
Absolutely the worse. It’s unfortunate that they are the only company that service where I live. $30 dollar service fee is ridiculous. I hate spending my money with them.
Power outage a 4pm, 6/17/22, you guys had 5.5 hours of daylight. I have lived here in this house for 16 years and only had a power outage once during an ice storm. Please tell me it not because It’s a Friday holiday weekend, and everybody …
We recently had a power outage at our neighborhood pool house that involved many people working together to get resolved. I want to personally thank our line crew and engineer Dallas Johnson for going above and behind to get this resolved. They were all fantastic!
Hands down the worst emc ever. No concern for you as an individual or a human being. They will not hesitate to cut your power off in the middle of a crisis regardlessof children or elderly in the house, say for instance Covid 19. Worst …
I don’t think they charge people based on what they use, but I’m not sure either if it’s based on your last name or something else. We’ve been living in this three bedrooms house without a basement for almost 15years. Our summer bill used …
Wow! 2 hours to fix an outage in the middle of the storm, you guys are heroes. Incredible, thank you so much, because you also risk your life doing this work and you get it done. …
Cobb EMC was scheduled to come thursday last week and said they got “lost” and ended up not coming. i haven’t had power for 2 weeks now because they keep rescheduling. They are scheduled today and still haven’t shown up. I am beyond disappointed and exhausted trying to get my power turned back on.
Everything about this company is incompetent. Check posted for today for the bill it’s paid they shut off the service today while my whole family has Covid and it’s hot and we’re sick and they take their time to come back
Corporate is a bunch of crooks…Some years ago $20 Million was ordered paid back to members after it was discovered they used OUR money to build their high-rise…Then the Smart Meter program, which was rolled out without giving members …
We have had 2 other electric companies during our time in the area and Cobb EMC is by far the best. Every representative is kind and patient. The app they have is user friendly and overall as a company they are transparent. Im not sure why it shows a 2.2 star rating but Cobb EMC deserves 5 stars.
This review isn’t about service, but about their recycle event held today from 8 a.m. to 1 p.m.. They sent out an email letting all members know about bringing in TVs, lawn mowers, computers, laptops, garden tools, chainsaws, and more. …
They don’t even send you a notice that your bill is late. They just come and turn off your power so they can charge you another fee. We thought we had paid, but were actually late and could’ve paid if they had just notified us. But no, then …
If I wasn’t forced to use this embarrassment of an electric company I wouldn’t. Made an account with my email signed up for paperless billing yet still disconnected on my power. Had to re sign up but charged disconnect fees. Shocking and 0 …
I have called 4X on 8/22/22 to speak w/aCSR and no one is answering calls. What in the world is going on at COBBEMC. Ate there no lore LIVE reps working anymore. Mayb it’s time for a change.
Voted online for first time. Always attend for swag bag, showcase of talent, and interaction with Cobb EMC personnel and volunteers. Looking to volunteer for Cobb EMC in the future. Thank you. …
This is my first time coming to a Annual meeting. I love the whole experience. I had the the chance to ride in the bucket of the electric truck. I voted for in the board of directors election.
I worked here as a member care rep and had a very poor experience as I was treated unfairly. Doing the job in multiple languages I was started at $19.27 an hour and was only getting $19.72 by the time I left. Aside from LB standing behind …
We had a transformer explode in our neighborhood this evening right at 7:40ish pm, and the power was restored by a crew almost an hour to the minute! We are so grateful! Thanks for your prompt response to our outage!
Clayton and carter did an absolutely perfect professional job taking care of a tree in our yard which was threatening to take out our power lines. I want good word put in for these two gentlemen who showed me that Cobb EMC values their customers.
One of the main reasons to not move to East Cobb area – you are forced to use this miserable excuse of a company. Constant power issues, and not related to weather, over-priced, and some of the worst customer service you can find. Awful …
All right everybody beware it is that season Cobb EMC will shut your lights off way before disconnect date so that they can charge you or reconnection fee I’m trying to create the Christmas bonuses so beware.
I paid a bill that was owed. My lights had turned off because I was behind on the bill. I spoke to a representative and she contacted her supervisor. A certain amount needed to be paid and I paid that amount before 6pm. I called to see if a …
I had a payment arrangement and Cobb EMC disconnected me two days before the date with no warning via email or text. Many people get home from work (yes Americans do work although Cobb EMC does not appear to appreciate that) after five. …
People usually have negative things to say about their pubic utilities, but the actions and expertise of Cobb EMC’s dispatch and techs have made me a believer. I’m renting an older house that was having ground issues and needs a total …
I’m setup through Autopay with a valid debit card and plenty of money in my account. However, Cobb EMC still continues to have my power shutoff every 3 months for “non-payment.” It’s been an ongoing battle and unfortunately, there is not much I can do about it. Hands down the worst company when it comes to billing.
SUCKSSSSSSSSSSSSSSSSS
(Translated by Google) Mr…
(Original)
Mrgh…
Great service
useless people
not impressed with service
They suck!
Horrible customer service
Great, fast service
Yikes
I work there…I love it
Worst public utility in the country.
Is it to hard to have a functioning website that works right?
can be paid in cash at the car service?
What you charge should be considered theft
Always top notch service. Couldn’t be happier.
No way to report outages.
This company is so horrible… customer service is terrible
Always clean and professional! Love this place.
The lady was nice and explained everything
Good customer service and response time.
Horrible response times for outages and everything else.
Amazing Customer Service and friendly staff.
The service was incredibly fast and the employees are very nice.
There motto is Forever On Hold And Rude Customer Service
Thank you for restoring power during this epic outage!
Customer service is extremely rude. Technicians slow to respond.
Couldn’t ask for better! These guys are great!
Terrible customer service. The lady I talked to was short with me and rude.
It was very educational
Customer service was very polite and answered my question. Great customer service! Thank you!
Service has improved tremendously within the past year. Thanks COBB EMC!
Professional, great customer service, happy with responses to power outages!
Way overpriced. My power bill has never ever been this high.
Charge to much with way to many fees if I could switch I would’ve a long time ago!!! 0 stars
Well customer service was great. Got a human in no time
What other company can you call a director on the board for help and get immediate action.
Do not use this company and regretful that i did!!! How they are in business is beyond me.
Seems like I’m always paying more and more no matter what… I have a 50.00 base charge?!
For what?
No rebates like GA power but only Bills
Thank you keeping our power on all these years even during storms & turning it back on this morning.
best place to work!
It’s my job/ career and I like fixing and restoring power to the public when needed
A monopoly, they know we have no choice but to use them which allows them to have horrible customer service and absurd service charges that even they couldn’t explain on the bill.
Stole my credit card info, I am not a customer and I live two states away
Joke of a company. Just Changed rates from $80 a month to $145
$39 service charge. That’s more than my power usage.
Unethical! This should be dealt with.
Terrible set up experience and unempowered employees left to deal with disappointed customers. Hopefully the ongoing experience with this company is better.
Horrible- the employees are all ready to argue with you when you call in. They will turn off the power with out telling you that your account is past due.
Updating my rating. After a few weeks someone did come and they were quick and solved the issue!
I asked the lady at the front desk about accepting cards. That is a yes or no answer. She is an automatic machine with limited skills!!!
This is the only service available, so they have a monopoly in the Cobb area. Terrible service and twice as expensive as GA power.
Horrible service, I called in to setup a new account and after going through a credit check and everything they tell me to come in to their office any personally give them a photo ID to prove i am who I am.
Horrible Company, And that are that way because they know, you have no other option to turn to.
They are expensive, they don’t care that they are expensive, their employees think they know more than you do. Georgia Power if you can this place is over priced
Someone show these savage electricians some love. They worked day and night through the snow storm restoring everyones power while most of us sat at home.
VERY POOR CUSTOMER SERVICE REPS AND THE SUPERVISOR MONICA IS EVEN WORSE! I DONT KNOW WHY SHE IS A SUPERVISOR WHEN SHE CANT OFFER ANY MORE INFORMATION THAN THE LOUSY REPS WORKING UNDER HER. ITS NOT FAIR THAT THE COUNTY DICTATES WHAT UTILITY COMPANIES YOU HAVE TO USE
We have been without power since October 28 2020and now is November first 2020 and we still don’t get power back, everything in my home is electrical and even we do not have hot water, really worse services.
Hard to beat Cobb EMC. Consistently has some of the lowest rates in the state and extraordinarily high reliability.
There is no way to stop your service online. It’s very frustrating because I have to call them and wait on hold forever just to talk with someone.
They care about their members. Period.
Great customer service. Tony has contagious energy!!
If you have a choice go with another company. They are expensive and I had a better experience with Georgia Power.
Tina has poor costumer service and is uncompassionate. Rude to say the least. Cannot wait to leave cobb county and get rid of cobb emc.
Very nice trunk or treat.
Website billing function works but report outages function is not working. No outages status nor outages map provided.
HORRIBLE COMPANY! THEY RESTORED POWER AROUND US. AND JUST TODAY CHECKED OUR STREET AND RESTORED POWER APROX1pm. EVEN AFTER MULTIPLE PHONE CALLS INFORMING THEM MY FATHER IS 72 YEARS OLD. OUR STREET HOUSES ONLY A HANDFUL OF PEOPLE. LAST POWER OUTAGE, SAME RESULTS OF FAILURE ON COBB EMC BEHALF.
bad service….ever!!!! dont live in cobb county,they dont care if customer complaint about power outage
They clearly don’t care about their customers. Their customer service is severely lacking and unfortunately there is no other electric company so you are stuck with them
Power goes out with no one to call but happily take my money every month. 24 hr payment center but no 24 outage line no answers for anything for 8 hrs
The reviews are indicative already, but I’ll add to it. For a monopoly making so much money you’d think they could do better.
I just want to share that we reported a power outage at 8:25am, then 15 minutes later the truck was here and 15 minutes later power was restored, this is just excellence in service. Thank you.
No service for almost 24 hours now for my 92 year old mother who lives alone. Really??? No way of contacting anyone. This is really getting ridiculous. Y’all don’t even deserve the one star that I gave you. GD
Was a residential customer for years, and now contact them as a builder rep. Always polite and helpful. Allison answered quickly, was polite, helpful, and found my answers immediately.
I have been trying to get them to repair a street light fir over 2 months, to no avail
Damaged my vehicle while working in my neighborhood and wont pay for the repairs. Off to small claims court we go…
I think it’s sad that we are limited to only one power company with such poor reviews because they dont care, price or service as there is no competition. They would lose my business if there was a choice
Exceptionally rude customer service. Very haughty attitude and abrasive manner. Strongly consider sending Lorena Sanchez to training in professionalism and customer relations.
Beware of the “peak service charge” scam. They will charge you extra for the whole year if you accidentally use “too much” power for 1 hr during a peak day
Great company, I participated in there career day and it was awesome! Tiko Jones is my favorite employee ever! Thanks for hooking me up Tiko! Next time hit me up with a bluetooth speaker!~
Horrible customer service! Not helpful at all. Says on their website that they service fulton county (which i live in) and then they tell me that they cant service my area….if its only certain parts of the county, yall need to put that!!!!!! VERY DISSATISFIED!!!!!
They have terrible customer service and I had my bills on auto pay and one month where I think the account didn’t have enough In it and instead of reaching out to me they blocked me from using auto pay as if my payment history isn’t Exceptional
I have 2 accounts with them since 2013. The worst customer service ever. Rudest people in their call center. They do a great job hiring employees with disgusting attitudes!
TRASH TRASH TRASH
The government needs to shut them down. They turn power on and off at will. I …
If possible in your area, would definitely use another power service. They won’t even give you an estimate when power is back, customer is severely lacking.
The ABSOLUTE worst customer service, and since they hold a monopoly over our area we just have to take it. I have never been spoken to in such a degrading manner by a supervisor “Mr. James” when trying to give a company my money!!!!
Worst worst worst electric company I’ve ever used. Goto another one. Been sitting without power for hours although I paid my bill. They said it could take all day to get it fixed. Save yourself from this horrible situation.
We loose power very often about twice a month and we live next too the power grid. Always takes to long to have power restored. Awful company.
Provide power to the residents. Will layoff anyone to save a buck even staff getting ready to retire. A cut throat company and if I were a current employee, I would look for a company that cares about their people.Quickly…..!
These guys rock! I dont care what anyone says. A transformer blew at 1am in the damn morning and they came 15 minutes later and power was back at 2am. Who’s ever out there at 2am doing this thank you. God bless you!
1:00 on Monday afternoon and still no power. No way to speak with anyone. Terrible service. Their website says they know it is frustrating but they don’t. No heat, food going to waste in freezers. Try to call in and they tell you to check their website. HELLO. No power, no internet. How can I give less than 1 star.
I’d give a thorough review of why I’m rating 1 star but nobody has a choice of using another power provider so I’ll save my energy
I have fives days With no service because of a storm . Calls only they’re said coming to Coming how many more days. It’s cold . I haven’t see no truck around Marietta.
My son had been in a horrible accident and was on life support so I went in to talk to someone about how I could keep up with paying his bills and this Great Guy Shane Moss helped me through a really hard time .They’re really should be more …
This company should be de-regulated, it’s another scam Company in this federal State. They are prone to stealing poor people money and on top of that don’t pay interest on the money they are keeping. I wish nothing but the worse for this thing company..
Called 10 times on 2 different phones to see if my phone was the problem. It’s completely impossible to get them to answer, they hang up on you or you get a busy signal every single time, and their hold system is broken apparently. finally …
Complete awful.i had a service rep tell me she has never heard of an account that had a payment pending. Yet I just got off the phone with a rep who listened in and confirmed that my payment has been stuck pending for 1 week. Customer service is full a ton of people who think you are lying.
They are crooks, My bill is higher than that of a larger house in Paulding County. They do not care about their clients. I Hate This Company, think I will move
Moved to a new house and discovered I have to deal with this corrupt system again!! They sit behind bullet proof glass guarded by the police for a reason. Bold face thieves use their system to rob you red handed with fees because they can. They justify and project ALL costs onto you without any empathy whatsoever! SUCKERY!!
Got a disconnect notice and was paid the night before disconnection… Paying my bill outside om the porch… Guy watches me pay my bill… Shuts it off anyway then speeds away.
This company customer service hours are terrible. Georgia Power residential service is open until 9pm. I hate the fact that I have to use Cobb EMC for service!
Didn’t give notice for my power being turned off, and then when they got their money early in the am shortly after turning it off took forever to send someone to restore it. The rates are ridiculous by this company.
Worst customer service ever. The man who answered the phone was rude, sarcastic and arrogant. I inquired about new service to which he replied “that is a broad term” in a sarcastic tone. I don’t know about their serivce because I will …
I paid my bills early. But , when we hit by hurricane Zeta. Our power gone out. And until now we don’t have power. It made me so upset. No power and cold…!
I just moved to the area and Jimmy Fleming so graciously came to the property, explained how above ground utilities work, how to be safe and when to call the company. He was promote, knowledgeable and really went above and beyond to educate me. I really appreciate this.
Zero incentives to save energy, but their solution is “Alert Days”! Jack up the price 1000% per KW of usage with barely 24 hrs notice. Don’t encourage us to save but dictate to us when we have to save???? I’m curious how they can legally price gouge like this.
I went to pay my bill the other day, tried to submit and it said error occurred. I was charged twice, and when I called the lady was just an awful, absolutely horrendous human. Worst customer service experience I’ve had in the year I’ve lived in Georgia.
My Husband and I have been trying to find out why our bill is so high, Well we know, Cobb EMC are thieves, we now have a much bigger house and our house is now all electric and our bill is half of what is was with Cobb EMC …
First they MONOPOLIZE COBB COUNTY !!! They end up charging you a 500 in deposits and the service is Double as expensive as any other power company….Check GA POWER to compare! If you have an option before you purchase a home in cobb …
Snowmageddon sticks again. I thought we learned from our mistakes for 2014’s disaster. Don’t think Cobb EMC did. We lost power at 6:00 PM on Friday and have yet to regain power as of 11:43 on Sunday. I have yet to see anyone working to …
Crooks. Bill is the same overpriced nonsense every month regardless of how much or little electricity used. This is a company that takes advantage of being the only option for many homeowners and renters. Despicable practices.
Peak charge is 5000% percent increase in rate and it’s peak time anytime you would want to have the air conditioner on. .07 KWH most of the time.
Jacked up to $5.55 KWH all summer. The only thing high in top ranks for service is there service charges. Lose power at least 3 times a week.
Just like another user mentioned here, “peak service” charges are a way for them to charge us extra, even on months when usage is minimal. On top of that, there’s also a $28 MONTHLY “service” charge. What’s worse is, we can’t switch …
I called in to transfer the bill into my name because my roommate had passed away unexpectedly. The customer service guy was incredibly rude and insensitive. I thought GA power was bad but these guys are much worse.
Multiple times more expensive than other emc’s, with – as someone else mentioned – high fees that their own employees can’t explain. You are penalized hundreds of dollars during the winter for power that you use in the summer. …
I have been with Cobb EMC over 3 years now. I feel like this is a monopoly here in Cobb, If there is a better competitor then we can see the true service. So far Its neither great nor bad. its survival option.
Horrible customer service ever I have ever provided. I will not go into as much emphasis, however they did not help my situation; if anything, they made it worst. We’ll see how the email to it’s call center director, the Mayor of Cobb …
I feel sorry for all the people writing all these negative reviews , when you do not have an idea how customer service is , or how the company is been handle, I have been a member since August 2017 and I pay my bill on time, I try to save …
Good Customer Service all around great company, but do not use the automated service to check your bill due date, it is never correct, you need to contact the office and speak with a live person to get the correct date. If not you will give a due date that is late and the will charge you fees.
After Hurricane Irma we had a pine limb laying on our powerlines. Cobb EMC was out within the hour to fix the problem. The service person was kind and courteous. I’m glad we’re customers of Cobb EMC.
Absolutely the worst. Sucks that we’re forced with this company because there is no other choice. Powers been out over here for closing on 48 straight hours and nothing has been taken care of. House is 42 degrees right now and other people …
really fed up with Cobb emc. I’m in the process of filing a complaint with the Georgia Public Service Comission. There is no way the should be allowed to get away with the way they are charging for service. Too many people have the same …
I’ve had my ups and downs with Cobb EMC but have recently changed my opinion to a more positive view. Historically, CEMC has been difficult to work with at baseline but recently, I’ve had several interactions with their costumer service and …
Positive – they answer the phone and were actually quite paitent.
Negative – policy requiring in person payment of deposit. Really? Bank …
Horrid!!! This company should be sued with a class action lawsuit. Rude customer service, extremely high peak hour prices. They have your phone# but wont call to say shutting down your power over a technicality. How do I get off the grid??!!
Turned power off due to a mess up on their end after I paid deposits to have service transferred. They’ll send someone out to turn it back on at “some point” today. I thought the entire point to a deposit is to prove MY reliability. Where’s yall’s????
I arrived home from work with branches downing the power line to my house. I reported the outage, they called immediately. Truck arrived within an hour and electricity back on within two. Great service.
I’ve been with Cobb EMC since I moved here in 1991. Their customer service has always been great, they work with you when you need to make arrangements with your bill. A great company to work with.
Powerful power company! It is so rare that I ever lose power during a storm.
I called Cobb EMC to reconnect my services from a tenant move-out. The representative Cecilia was so polite and helpful. Thank you for your assistance with this process.
Company created peak days to base your year round bill off of that high usage. Just like waiting on gas price to hit $4 and then make you pay $4 a gallon all year long. Now they are peak day #3 in 1 week since people are conserving and it …
It’s 1:20 am Monday morning and we’re still without power since Friday at 5:30 pm. I understand that the more densely populated areas have to be taken care of first but with 100 rotating crews you would think that the “little people” …
Once I called you had all my info on file! Phone# and email. I was not called even once or left a voice msg or received an email. I had my bill on autopay and I have no clue why you didn’t collect your $90. Instead you were in a hurry to …
Cobb EMC is a monopolistic organization with an absolutely irresponsible Board of Directors. For more than two years, a board member Mr. McClellan has been promising to have a special rates for low-income seniors, and absolutely nothing …
This company provides such degrading and unprofessional service. I would love and will pay extra for any other company that would provide service to marietta, kennesaw area but this is pure monopoly. You don’t like it then deal with it. …
You think during a pandemic the company would be more concerned with helping the community and less on cutting the power people service. I have never really cared for this company. If I had a choice in my area it would be Georgia power.
I feel like a prisoner. As of 1/1/2016, EVERYONE has to go on a “Smart” plan that allows Cobb EMC to dictate how and when you use power in your home. They are quick to tell you that, “You can use your power whenever you want!”… but what …
Cobb EMC is a very good service provider. Their customer service people, and field personnel do a great job. Online payments are easy and obviously very convenient. Power outages are very rare, and when it does happen the restoration of power is prompt – even in inclement weather.
Cobb EMC nickel and dimes their customers… Every month you are charged a service fee of $28 on top of your actual Electricity usage PLUS $5.55 for every hour you overuse a certain amount during “Peak Hours” plus they round up to the …
Poor service during power outage. We have two trees and several downed power lines and poles. We all have called and reported online. When checking the map, it shows no one is reporting. We’ve been without power now for 34 hours. This affects all homes on and off of McDaniel Road
Rates are great and they’re QUICK to get the power back up and running when power outages occur. Another bonus, I’ve always been able to get in touch with someone over the phone in such instances and they’ve always given details as to what caused the outage as well as when to expect restoration of power.
The absolute worst power company I’ve dealt with. The prices and fees are outrageous and customer service is miserable. Exact to pay a lot no matter how much power you use. Compare it to Ellijays electric service which is reasonably priced …
Worst customer service ever at the drive through, his name was Tim, rude and inappropriate. I wonder what city manager, mayor or any other governing body is ever going to come onboard and revamp and retrain city workers and public works …
I don’t fault the employees, I honestly feel bad for them, because they have to answer to the. Customers for their terrible company policies. Somewhere in the organization they haven’t figured out that they should be leveraging modern …
I feel for anyone one unfortunate enough to have to use this company. Not only are they steps behind the other companies in the area because they refuse same day service. They will enroll you is things without your permission. Like thier …
What. The. EFF! I paid my bill ontime and then they doubled my bill the following month. Said I had a late fee. I showed them I paid and they said it was NOT a late fee, but an increase in charges. How does an increase in charges MAKE THE BILL DOUBLE FROM ONE MONTH TO ANOTHER?! Looking at other electric providers.
The tree trimming company contracted by Cobb EMC trimmed the trees in front of my house and just left the limbs where they fell. I had to spend two hours cleaning up the mess. I would never hire this tree company to do any work for me. They are horrible.
Worst company ever. They havr rude employees and they scam you. They charge $100 EVERYTIME your lights are cut off. Mind you-you have to pay that when you sign up with them. On top of that, they charge a re connect fee of $40.00 which is …
Cobb EMC has no customer service. I have warned them for over 2 years about dangerous trees on lines in my neighborhood and they fail to acknowledge and now after a snow storm all the trees have come down and they do not even answer their …
Fri AM they came out in the pouring rain to check the line into my house. No problem there. Then one suggested it might be the GCFI outlet. I installed a new one and all is working fine. By this suggestion I saved an electrician bill. Many thanks.
My husband and I tried to report a street light out on our street and we’re meet with rudeness and hostility. The rep tried to ask for our social security number to “check our account is in good standing.” Why a personal account has …
I’d give them a zero if I could. This company cares nothing about the people that they service and unfortunately running Monopoly where you have no choice but to be with them. They won’t take payment arrangements if your a laysman who’s …
This company is a monopoly with zero customer service. You can never get a real person on the phone or even an update for your area. All they have is an online map with a 2 hour estimated time of restore witch is way too long. We should be able to shop around for power providers this is America
Ever since I have switched to this company, I have had nothing but issues. The manager “trys” to help but we have not gotten any issues resolved. They add on tons of charges to your account plus they over charge you for the watts of usage. …
Cobb EMC has been a God sent for me and my family. The struggle for these past few months have been horrible. Cobb EMC has been the ONLY company that has worked with me on such a personal level. I spoke with Toni today from cobb EMC. So …
Pretty sad when you can’t pick your choice for an electric company! Even though the virus is still out there, they shut my power off. I have four kids in the house and still waiting on my unemployment money. To top it off my husband is …
Called Cobb Electric on July 4 were a oak limb pulled power line loose from my neighbors house and was dangling over two new cars and dangerously close to side road. Truck was at house in less than 30 minutes and work done in a professionally manor! Thanks to Wayne and Mike Awesome Job guys !
Called in to let Cobb EMC know about a tree laying from one side of the road to the other pulling down power lines. It’s on Michael Drive Marietta not a wealthy neighborhood where alot of kids play in the street. EMC rep told me she needs a …
They went out of their way to turn my power back on after they found out I had been attacked. I was not able to work for nearly three weeks and fell behind on all my bills. If you can’t pay your bill on time, a simple phone call explaining …
Never received bill so I called and found out nothing really but the first lady was nice and had some suggestions. I decided to go paperless since my email is on my phone and also set up an auto pay to avoid this happening again. Next …
I never thought I’d miss a big power company like Georgia Power, but these clowns have accomplished that. Within 3 months they’ve disconnected my power twice and charged me over $100 for reconnection. I setup autodrafting when opening my …
Had an outage in our area and they responded immediately. It felt great being able to call their number at 1am, report it through their system (spoke with a real person), and have a response within the couple of hours. Hard to ask for much …
This is the worst company to deal with. I feel they know that we have no choice but to use their services witch is why we are treated as crap! I hate doing business with COBB EMC. I hate that we have to give our hard earned money to such a …
I want to give a shout out to the service men who came out to my house on Tuesday, Feb 7. My house went totally dark, no electricity. I called Cobb EMC Tuesday night and left a message. Cobb EMC called me right back. I explained what had …
I called to set a payment arrangement and the representative advised what the arrangement would be but then told me that the arrangement where it would not be set unless I call tomorrow. So once I called back my service was disconnected. …
I am sorry but this company is poorly run. I have an automatic payment set up with them. But their system never withdraw the money. And they always charge you a late fee of $10 each month. It looks like they want you to pay that late fee. I …
This is the WORST electricity company I’ve ever had to deal with. They will take your money in an instant but will not provide electricity until they feel like it. I’ve been without electricity for 4 days because there’s no one working on …
Most of the time the customer service reps are unprofessional and rude, I’ve only had one pleasant experience in speaking with them. (which was today! My reps name was Leonard) My winter bills have been extremely ridiculous, especially …
I don’t understand all of the people leaving bad reviews. I’ve lived in my house for 15 years…turned the power on when we moved in and haven’t had a problem since. The bill was really high during the summer the first year or two, but …
I have been a customer for years. Recently moved after the purchase of a new home. Of course there was a transfer fee as I expected. Now on top of my monthly usage I have to pay a service charge one month it 26.13, the next month it was 28 …
I don’t understand why so many people have made such harsh derogatory remarks towards Cobb EMC about their customer service experience and the lack of having their power restored in a timely manner. I don’t believe that some people, just …
Absolutely terrible response to the 2017 winter storm. No customer support and we have not seen any Cobb EMC trucks in Cherokee county since this all began. …
I recently moved in and setup my account online. After nine days my power is shut off.
Turns out they needed more info to setup my account and I had missed a call from …
My experiences with Cobb EMC have been very positive, although admittedly none involved a power outage. I just want to point out that the two times I have called to ask for something they were polite, very prompt and helpful. One call …
I like many work and because of my busy lifestyle I forgot to pay my electric bill. I called as soon as I got home yesterday and posted payment for past due plus current charges. The Rep said she would go ahead and submit a request so …
I have had no issue since moving to GA two years ago with this company. Yes, they have a monopoly, but they are also non-profit so who cares! What other electric company has ever given you money BACK at the end of the year? COBB EMC does. …
Rude customer service, I have to physically go to the location to give a deposit to obtain service…can’t pay over the phone??? Also, the $39 monthly rate before usage is ridiculous! I am going to miss Georgia Power, they have been wonderful to have as my electric supplier, affordable monthly bills.
We were out of power since early yesterday morning and the calls couldn’t get through. Our friends reported for us using emails since, again, calls didn’t get through. Just now on our way home, all subdivisions around had power but ours. I …
When you have the monopoly of a service you end up not giving a damn about your customers, which they call members as if that was an honor.
They send a worthless magazine to your door Several times a year, but they …
Interesting to read some of the reviews. Having been a customer since 1988, I understand the monopoly situation that occurs with public utilities. Have not had a billing or service problem. When the power “has gone out”, there has been a …
The ‘customer’ service, mobile app…atrocious! Absolutely horrible with the amount of money we’re charged for services.
I have been calling their number for 30 mins numerous times! It puts you on hold and then disconnects you!! We have breakers tripping at our home constantly and our electrician said Cobb EMC needs to send someone out to check the ground …
Cobb Emc. A terrible company. Three years ago during the snow storm, everyone’s power around us was restored. Three days later our power was reconnected. Now during Zeta, same situation. Everyone’s power is currently reconnected, and our …
Called today and they showed me great customer service!! So glad they are my company!
The worst. I canceled my service and paid all my bills on time including my final bill and apparently they added another bill that I never received and transferred it to a debt collector without my knowledge of any of this. Never received …
Overpriced… I recently moved from Fulton to Cobb county. The cost for electricity has almost tripled. I travel frequently for my job, and while away, I turn off all electronics, lights, TV, HVAC, everything is off except for the …
We had a partial power outage at our home last night. I called Cobb EMC to report the issue. Within 30 minutes a crew was at our home and confirmed that one of the legs had gone bad. They shut the power off and fixed the problem. They will …
I can see why this place has a bad rating. They disconnect your power and ask to help you out then they try to make you feel better by saying that we with wave fees and reconnect your power the same day and that was a bunch of b.s. because …
Never have really had a problem with Cobb EMC. One of the lowest costs around (much better than GA Power), if the power ever goes out, it’s restored quickly, and they give billing incentives in the form of credits from time to time. The …
Honestly all the previous reviews say it. We have been stuck in our house freezing without power since 6pm Friday night. All we get is an automated message every time. No way to get in touch with anyone. Have yet to see any Cobb emc trucks …
New customer. Ordered service the day we closed on house. It’s been 4 days now and Cobb EMC has shut off power for no reason. Lost everything in fridge and freezer and pool is turning green. Called Cobb EMC and they are closed. How can a power company be closed? I tried to report an outage but nobody answers phone.
Y is it when ever the power goes out we are without for days?? We even saw two trucks on mars hill yesterday. There are power lines laying in front of customers driveways. You cannot even talk to anyone from customer service. They kept …
Absolutely over priced and terrible service! Lately the power goes out once a month – for non-weather related reasons. In the last year, we have lost power over 10x’s. The operators can never give you a time as to when power will be …
I’m already in love with this new utility company. Very nice facility and great staff 😁 …
I just received a check from Cobb EMC – for Capital Credits from 2019! I do not even live in this house anymore – and in my new house I now have Ga Power (go ahead and TRY and find an office to go to talk to a live human with Ga Power!) …
Cobb EMC charges an exorbitantly high monthly service fee. Last month it made up half my total bill, equal to my actual usage! I have noticed some surges as well when there are no weather emergencies. I am grateful for the NiteFlex option …
Not only am I a member with Cobb emc (because I do not have a choice) but until yesterday I use to work for them in member care department, I went to my director on September 21 which I was suppose to do about my concerns working here she …
Terrible! They do not explain things in detail in your bill and when you call their customer service reps are not skilled in energy efficiency. I call In almost every month trying to get an explanation on why my bill is so high. I am …
Our power goes out so frequently, the most often I’ve ever experienced. I’ve been told by Cobb EMC that it’s squirrels. The whole street is annoyed and didn’t realize we have such active squirrels compared to other neighborhoods in Cobb …
They love to take advantage of the fact that you, as a customer, have no knowledge of their electric plans or how the rates go and like to double the rate after 12 months with them. No explanation was given for this at the time I signed up, …
They disconnected my power cause I needed some work done. Got the work done and the inspection done. Had to call them three times to get some one who was a complete waste of skin and brain cells. The third person was a gentleman named Steven and he is the ONLY reason they aren’t getting a one.
Thanks to the power beasts! It was raining, thundering and lightning. They got my power back on. Thanks champions!
We have been with Cobb EMC for over 10 years. Power has been always quickly re-established after temporary outages caused by storms. I also praise Cobb EMC for having one of the most friendly policies for rooftop solar of any utility in …
Worse power company I have ever had, my power surges all the time not a weather outage but surge. My entire house shuts completely down, HVAC and all, this can not be good!! I work from home, so this is horrible for my business! I called …
I called customer service for an issue with a streetlight. Celina was professional and pleasant to speak with. She made sure that she fully understood the issue and put in a trouble ticket to have it addressed. Very happy with the customer support that I received.
Absolutely horrible experience. Could not payment via app or through calling. Contacted service rep who stated they were aware of the issue but service was still disconnected and still cannot make a payment via app or through phone call. …
When calling to search for lowest prices, Cobb EMC either has the best or they are willing to match the competition. They also have an annual meeting where they provide fun activities and …
Absolutely the worse. It’s unfortunate that they are the only company that service where I live. $30 dollar service fee is ridiculous. I hate spending my money with them.
Power outage a 4pm, 6/17/22, you guys had 5.5 hours of daylight. I have lived here in this house for 16 years and only had a power outage once during an ice storm. Please tell me it not because It’s a Friday holiday weekend, and everybody …
We recently had a power outage at our neighborhood pool house that involved many people working together to get resolved. I want to personally thank our line crew and engineer Dallas Johnson for going above and behind to get this resolved. They were all fantastic!
Hands down the worst emc ever. No concern for you as an individual or a human being. They will not hesitate to cut your power off in the middle of a crisis regardlessof children or elderly in the house, say for instance Covid 19. Worst …
I don’t think they charge people based on what they use, but I’m not sure either if it’s based on your last name or something else. We’ve been living in this three bedrooms house without a basement for almost 15years. Our summer bill used …
Wow! 2 hours to fix an outage in the middle of the storm, you guys are heroes. Incredible, thank you so much, because you also risk your life doing this work and you get it done. …
Cobb EMC was scheduled to come thursday last week and said they got “lost” and ended up not coming. i haven’t had power for 2 weeks now because they keep rescheduling. They are scheduled today and still haven’t shown up. I am beyond disappointed and exhausted trying to get my power turned back on.
Everything about this company is incompetent. Check posted for today for the bill it’s paid they shut off the service today while my whole family has Covid and it’s hot and we’re sick and they take their time to come back
Corporate is a bunch of crooks…Some years ago $20 Million was ordered paid back to members after it was discovered they used OUR money to build their high-rise…Then the Smart Meter program, which was rolled out without giving members …
We have had 2 other electric companies during our time in the area and Cobb EMC is by far the best. Every representative is kind and patient. The app they have is user friendly and overall as a company they are transparent. Im not sure why it shows a 2.2 star rating but Cobb EMC deserves 5 stars.
This review isn’t about service, but about their recycle event held today from 8 a.m. to 1 p.m.. They sent out an email letting all members know about bringing in TVs, lawn mowers, computers, laptops, garden tools, chainsaws, and more. …
They don’t even send you a notice that your bill is late. They just come and turn off your power so they can charge you another fee. We thought we had paid, but were actually late and could’ve paid if they had just notified us. But no, then …
If I wasn’t forced to use this embarrassment of an electric company I wouldn’t. Made an account with my email signed up for paperless billing yet still disconnected on my power. Had to re sign up but charged disconnect fees. Shocking and 0 …
Thanks Cobb EMC for your generosity during the Halloween event for kids
No problems these last three years. Power outages are quickly resolved. Very few power blips. Great rates!
I have called 4X on 8/22/22 to speak w/aCSR and no one is answering calls. What in the world is going on at COBBEMC. Ate there no lore LIVE reps working anymore. Mayb it’s time for a change.
Voted online for first time. Always attend for swag bag, showcase of talent, and interaction with Cobb EMC personnel and volunteers. Looking to volunteer for Cobb EMC in the future. Thank you. …
This is my first time coming to a Annual meeting. I love the whole experience. I had the the chance to ride in the bucket of the electric truck. I voted for in the board of directors election.
I worked here as a member care rep and had a very poor experience as I was treated unfairly. Doing the job in multiple languages I was started at $19.27 an hour and was only getting $19.72 by the time I left. Aside from LB standing behind …
We had a transformer explode in our neighborhood this evening right at 7:40ish pm, and the power was restored by a crew almost an hour to the minute! We are so grateful! Thanks for your prompt response to our outage!
Clayton and carter did an absolutely perfect professional job taking care of a tree in our yard which was threatening to take out our power lines. I want good word put in for these two gentlemen who showed me that Cobb EMC values their customers.
One of the main reasons to not move to East Cobb area – you are forced to use this miserable excuse of a company. Constant power issues, and not related to weather, over-priced, and some of the worst customer service you can find. Awful …
All right everybody beware it is that season Cobb EMC will shut your lights off way before disconnect date so that they can charge you or reconnection fee I’m trying to create the Christmas bonuses so beware.
I paid a bill that was owed. My lights had turned off because I was behind on the bill. I spoke to a representative and she contacted her supervisor. A certain amount needed to be paid and I paid that amount before 6pm. I called to see if a …
I had a payment arrangement and Cobb EMC disconnected me two days before the date with no warning via email or text. Many people get home from work (yes Americans do work although Cobb EMC does not appear to appreciate that) after five. …
People usually have negative things to say about their pubic utilities, but the actions and expertise of Cobb EMC’s dispatch and techs have made me a believer. I’m renting an older house that was having ground issues and needs a total …
I’m setup through Autopay with a valid debit card and plenty of money in my account. However, Cobb EMC still continues to have my power shutoff every 3 months for “non-payment.” It’s been an ongoing battle and unfortunately, there is not much I can do about it. Hands down the worst company when it comes to billing.