Founded more than 45 years ago, Colonial Penn Life Insurance Company specializes in offering life insurance products directly to consumers.
| Friday | 8:30AM to 10PM |
| Saturday | 9AM to 5PM |
| Sunday | Closed |
| Monday | 8:30AM to 10PM |
| Tuesday | 8:30AM to 10PM |
| Wednesday | 8:30AM to 10PM |
| Thursday | 8:30AM to 10PM |
399 Market St, Philadelphia, PA 19106
(Translated by Google) They are liars and thieves, they took more money from my mom’s bank account and they keep sending her letters and calling to intimidate her. I gave them a star to be able to comment but I don’t know they deserve one. …
I am trying to help a family member gain life policy statements. 5 companies got the material for me in 10 minutes. 96 hours later I am still fighting Colonial Penn via their incompetent overseas service department for two statements. …
This company is nothing but scam artist. They say nobody is turned down, well I got turned down 3 times. The government should come down on these fake scammers. Don’t do business with them lies lies and more lies .
The money reasonable
Nothing at this point is
Great service
Work
Nice clean building
Have nothing good to say.
Unsure
They are very helpful
Liars and very rude.
Shady company
I’m just looking at the reviews
The worst customer service ever.
This place is so ghetto. No place to park.
Good
Very nice building and friendly receptionist
Terrible company, please, they’re better places
Mom deceased, not much in the way of a return.
Terrible!!¡
Good Insurance life I recomended
false advertisement, says its $9.00 for people 50 to 85
Good Service T- day…🙂! …
A very discriminating company…That I would not recommend to anyone.
They helped me on my claim
The employees & other tenants in the building are great to work with.
thank god for these reviews. I changed my mind.
I live in Philadelphia and from here been with Colonial Penn Life Insurance for the last 10years
Best Insurance company for Sr. Citizens and GREAT Customer Service
They do understand what I want to do
They couldn’t help me
Not true
Great
Called to have phamplet sent. They ask all unrealevent questions. All I want is a phamplet.
They sent me a application and it had all kinds of health questions. Why does there add says no health questions
Great company, has taken care of my whole family
I use them for my 92yrs old mother.
Great place to Life insurance
I’m shopping for life insurance and mom saw this on TV, glad I googled reviews first. Thankful!
Just call Colonial Penn for policy and everything went well thanks Jonathan LOL
I’m having problems with them receiving my money order
I’m really glad I read the reviews. Not going to go thru all the nonsense that most people described. Thank you.
When my father passed away they cancelled his policy on the day he died so they wouldn’t have to pay .
Coloniai Penn”s sales pitch is missleading. Not much value for 995. Go elseware or regret .
I am a new customer with colonial Penn life insurance and the service is unbelievable horrible I sent in my premium payment and colonial Penn claims they never received my payment and it was cashed on August 23,2019 so colonial Penn never …
Thank God I decided to go over the reviews, what is wrong with this country. That these bottom feeders can take care of Americans the way they do
$9.95 a month only gives you $1,600 of coverage,,
Yes exit’s a
The commercial makes me cringe…LIES! They say you can’t be turned down. That is a lie. They turned my father down!
After colonial Penn Life insurance canceled my policy they still went on my card and took off $21.90 I have been calling them since the 3rd of September 2020 to get my money back and after all that time today they finally told me they …
Phony commercials making it sound affordable at $9.99 per month. Disgusting deceptive practices
Very easy process with affordable terms. One less thing to worry about.
This company is not thruthful. the company says no health question. we did not get approved , because i have diabetis. so dont believe eveything you hear.
Colonial Penn has been serving my family since the 90’s excellent customer service..claims processing is expedited in a reasonable time frame..
Applied for insurance with Colonial Penn, they said “guaranteed acceptance, “no health questions” . Received a call from Colonial Penn , she baited me for my medical history and then I received a letter of denial. I cringe every time I see their commercial, they should be sued for false advertisement.
I called to have myself removed from their mailing list, but these NOSEY INSURANCE PEOPLE refused to do so without my giving them my name, address and AGE of all things! I gave them my member number!! Ugh, I never asked for this stuff and I don’t want it!!!
They made it sell and I would not have bought if I didn’t enjoy the salesperson conversation talking with me
After reading reviews, I will not sign up.
They’re sending mail out without a request!
9.95 barely gets you any coverage, and there is a two year waiting period before you’re even covered. Don’t waste your money.
This morning while in my car, Alex Trebeck came on the radio advertising CP life insurance. The man is dead. Why didn’t you money hungry bottom feeders cancel all Alex ads immediately.
You make me sick!
Not a good place to go. Sorry Alex trebek. You can get life insurance but they work in tier steps. Start at 9.95 a monthe. Quotes go to 77 a month with no health problems. If you’re 70 they do ask health problems even though they were resolved and never give the courtesy of calling you back.
This place is a joke. They pay Alex Trebeck to lie to you. In the commercial it says NO medical questions and NO exam. Guaranteed acceptance. I applied and received an email saying congratulations you made the right choice. Yada yada yada. …
Tried to get information. Fisrt time I called the screener took so long I had to hang up due to time constraints. Also very difficult to understand. Called back a second time when I thought I had more time. This screener took all the …
This 9.95 for people 45 to 85 is a joke. False I put in for my husband who is 81 and the monthly payment is $59.95 a month.
If this were the 1980s, they’d be on the cutting edge of technology. Unfortunately, as it turns out, this is 2017. Trying to file a claims form has been a nightmare and a half. So far I’ve tried mailing a hand-written claim form (can you …
My mother past away in November it is now March and still have not received a check keep getting the run around about a check was sent out I will never recommend this insurance company you deserve a negative star review
Wouldn’t advise anyone to have short term disability through here you pay on it forever only for them to deny all claims.
Colonial Penn’s broadly televised advertisement targeted toward seniors is misleading. When you call the toll free number a sweet voiced “screener” takes your info and forwards it to a not so sweet voiced “rep” who tells you in no uncertain …
They took 2 payments out for Nov…when I asked that they reverse it ..they kept telling me ok…first I was to watch my bank accnt…then it was the msil…..it dragged on for a month snd they posted it to Dec..already without consulting …
This place is a joke ,my brother passed away and they took money for a year prior then when he passed away they didn’t pay for his funeral. I was so hurt because they exploit people , especially people of modest means. Please be aware before you get involved. I’m truly discusted with this company.
Not good at all. Every time I call someone tells me a different story.
if i can give 0 id give it. i submitted an application over a month ago ive called like 4 times during past month saying its in underwriting and their end date would be nov 29. so i waited till this morning to call & was told its still in …
Wife has called numerous times about a claim and every time she calls she gets a different answer. And when the answer changes she gets paperwork for the original answer. Scam company that dosent want to pay out on the life insurance …
Well, I called the 800 number that you see on TV, and all I get is someone in the Philippines that I can’t understand. This is not just a criticism of Colonial Penn, but many other companies as well! America’s population is aging, and some …
I cancel mI cancel my policy because of your incompetence and collecting payment and threateningI cancel my policy because of your incompetence and collecting payment, then you stole payment’s and won’t return my money, I filled and will tell everyone about your Co.
Commercials are terrible special wirh that Jonathon peson..and their rating is a 1.5 out of 5..its a scam..but Jonthon is making money….typical…
HORRIBLE service, can’t speak to the same person when you call. Been given the run around for MONTHS… I DO NOT recommend this company!!!!!!!
Yeah, $9.95 per unit. They DON’T tell you that the insurance for that price starts at $1000 and goes DOWN with age. I’m 69 and my coverage was like $700 and change. Really ? That won’t even pay for the flowers !! Very misleading ads. Should be taken off the air.
They absolutely DO ASK QUESTIONS ABOUT YOUR HEALTH. I SWITCHED TO ANOTHER AGENCY. THEY ALL ASK QUESTIONS. They ask about heart disease, IF you smoke etc. If you have diabetes. And the 9.85 a month is one unit that you can’t bury a frog with. Theres always a catch when something sounds too good to be true
They say guaranteed acceptance. Totally not true and they do ask medical questions. I was turned down today. Completely false advertising. Should be reported to Better Business Bureau.
They are liers !! Their commercials lie the actors in the commercials lie !! And yes their are actors not real clients these people should be ASHAMED !!😠😠 and shame on you johnathon the spokes person id never believe anything you ever !! Indorse …
You can’t get a straight answer When you’re trying to find out what’s going on with your policy the representatives are rude and they will hang up on you for this to be a National insurance company they don’t care about Solving problems you might have with them and I would never tell anyone to join this insurance company.
It’s devastating enough that our mother passed away.
But, too go through the hassle of keep repeatedly
calling this company (Colonial Penn) with the same …
If there was a way to give a zero on this review I would. Have been calling them nonstop since Sept 2021 about getting payment on a claim and I get the same story. 5 days and check will be sent. Do not buy policy from this company.
Been attempting to contact my agent for over a week now. Have left 4 messages.. no response..
Will tell you anything to get your business and will tell you anything to not pay out the policy. The rep told us the policy would cover a suicide but not death by cancer (which is our actual situation). How can a purposeful death be covered but not one that’s caused by cancer?
BIG red flag….I tried to get answers from the customer service woman; she refused to give me her name and would not even respond to one question. She continued to ask for my address and phone number, but would not help me. I could never trust a company like this.
My husband has a policy with them for years. I have been paying consistently for years when I started getting the checks back. I called to find out why and an employee told me that I over paid for a year. Well after the year was up, I resumed payments and now they are being returned. I don’t know what is going on????
Never deal with these fake people. They sent me a refund check with a bank that doesn’t exist. No way to verify. We’re going after Big Brother
Glad I saw all of these terrible reviews before purchasing a policy, thanks everyone and so sorry these horrible experiences happened. Why haven’t they been shut down?? They have commercials constantly! It’s disgusting to take advantage of seniors like this
I was calling to get a quote for my husband, which I’ve done from several other companies without an issue, but this agent that called me back was rude and had an attitude. When I told her that I had called and was just looking to get a …
They deserve 0 stars. Don’t waste your money!!!!!!!!!!!! They quick to take your money. And quick to deny your claim. They won’t pay you. They play games. Would not ever recommend this company. Terrible experience!!!!!! If you work offers them don’t fall for it.
Initially tried to get an online instant quote from this Company and was rejected. I don’t have any medical conditions. They could have issued a rated policy but didn’t. I applied to another Company and was approved and then received …
All lies. they want to charge me $190/month. There’s no $9/99 plan.
Please don’t use this company. My mother past away September 1, 2021 and we still haven’t received any payment almost 6 months now When you finally get someone on the phone to help You can’t get anyone there that speeches English. They tell …
Horrible costumer service, I called to inquire about there policy’s and the representative was rude, abrupt and unprofessional on top of it, they hung up the phone on me. Called back for a manger they told me they had plenty of managers but …
Fraudulent bank with promise of payment. 100% scam rip off company. Alex Trebek deserves what happened to him scamming this commercial ripping people off..BEWARE!! You’re better off burning your money to heat your home.
If I could leave a negative numbered review I would. My mom died August 28th and I only received my check on the 27th of December. Deplorable. Despite having all documentation in by the 7th of September. They lied to me over and over again. I will never have a policy with them.
Please DO NOT PURCHASE insurance from Colonial Penn Life Insurance! I have a lot to say and feel compelled to be brief and to the point… Here Goes …
This company will not stop calling and harassing my grandmother! An absolute disgusting organization! The definition and epitome of a vulture! I wish EVERY sales representative associated with this organization nothing but the worst in life. Absolutely trash human beings!
This insurance company is horrible in providing effective customer service. When I called to get an understanding about my insurance policy needs. The representatives found the conversations humorous by laughing. So unprofessional. I …
My relative passed away March 13, 2021 and we did not receive any payment as of yet and it is now June 8, 2021. I check on the status every week and all I hear is that it is still being processed. The funeral home submitted the claim …
This co is horrible still waiting for my check!!! Never received my CLAIM!!! 5month I do not recommend this co please make sure you shop around because this co is full of S—T!!!! Don’t waste your time.
My wife and I reached the end of the term of our 20 year term life policies. The premiums had been automatically withdrawn from our checking account. My premium went from $23.00 to $347.82. I’m getting the run around after sending them …
Very unprofessional, my grandmother Betty Davis called in wanting to understand what “the 3 p’s” meant that they talked about on tv. She asked if it meant p3nis p*ssy and pub3s. Man on the other end was very rude.. hung up on her after she already apologized and said “my bad daddy”. Disgusting company. Wouldn’t recommend.
There is no option for zero stars, but I have posted reviews on Yelp, Google, and white pages.
They cannot tell the truth, and keep on delaying me to be paid the benefits of …
Colonial Penn seems to thrive so much in public deceit. They tell us, no medical checks and no examination and that your medical conditions can never disqualify you, but these are all lies. I applied to this company and they asked for …
They lie when they say “EVERYONE IS APPROVED” I attempted to sign up and went through all these questions over the phone and than get sent a letter stating they won’t cover me, They don’t say why. I called the number on the paper and first …
After researching this company/ reading all the reviews. I’ll avoid doing business with them. Horrible just like All-State
Well there a good company they will pay you just dont get in too it with your mailman or else you will never see your check thank u victoria maria and everyone else for getting my check too me sorry for calling all the time just bills bill’s
The worse! Rude! I assist my 79 year old sister whom have been paying into Colonial Penn over 20 years. They keep telling she needs more coverage so her payments are so much higher than 9.95. I have heard her on the phone trying to pay by …
They $9.95 is a lie, and they sold my information to another company. Do not trust them.
Consumers beware of Colonial Penn Life Insurance, especially Senior Citizens. A recent telephone call to their Policy Holder Services Dept. raised a “red” flag and prompted immediate concerns regarding 1 of 4 separate policies that were …
I want to thank every single person who commented about this company. The majority of one stars says alot about this company. I just saw their commerical and was thinking about inquiring getting their insurance. Wow! Everyone saved me from spending my money. Come on Colonial Penn, do better for your consumers.
This place is the worst! DO NOT ORDER THIS POLICY!!!!
My mother bought 3 of them and 6 months later still no money. Every time I called I get different information! They hang up on you. One person doesn’t handle …
Horrible. Horrible. Horrible. They take MONTHS to pay claims. They never have the paperwork you submitted until you start telling them the dates they received it (literally happens EVERY time I call), oh and every time you call past the …
I would plead with you not to buy life insurance through Colonial Penn. My dad passed away August of 2021. I have sent the requested documentation several times and have been waiting for claim to be processed for months. Every time I …
BEWARE !!! COMPLETELY MISLEADING !!! I was looking for coverage for my mom who is in her late 70s .The TV commercials say you can get coverage for $9.95 per month .They have actors who are senior citizens leading you to believe that a …
Colonial Penn is a sham just look at the reviews look at the BBB report. If you insist on giving your money away donate it to your local animal shelter at least …
What a scam and a joke! If it sounds too good to be true then it is. The policy limit is $465 after we applied for my Dad. Almost laughable.
My Dad had Colonial Penn Insurance since 1996 or less yrs. When My Father passed in 2017 and he insurance was only worth $4000 and I was shock because he should’ve gotten more than that.
I was able to speak to an agent that was amazing and she explained everything to me I was able to have my insurance needs met .
No one can tell you anything but 5 to 10 business days… it’s been almost 3 months and I have still have not got the check. They also say it’s the claims department and they don’t have a number for them… oh and if they tell me one more …
Hello and Good Evening
I’ve been trying to sign my Husband and Myself up for coverage
Approximately two weeks ago I spoke a Rep / Customer service Agent …
I watch these commercials for $9.95. it’s all lies. They don’t ask questions about your health, lies,lies, all lies. Time I finished with them, over $100 dollars. So where’s $9.95 at. I’m 54, health problems. Can’t afford cremation. These people lie with Thier commercial ads.
This company is disgraceful. Has only paid 1/3 of what is owed on a $12,300 policy. My husband has spent hours on the phone talking to reps barely able to speak English. They keep asking for the same info over and over—info that they’ve …
Awful Company Beware!
After reading reviews I can see my family is not the only ones dealing with this disgraceful company. A loved one passed away in December and this company still …
Horrible Sham!!!! They are not honest to deal with. I was curious and stupidly put my bank information on the application. A unit is not explained. $7100 in coverage is nothing
If you are a life insurance policyholder with this company, you may want to rethink things!!!! This is by far the WORST company to have to deal with, especially the claims department. I’ve placed SEVERAL calls and each representative that I …
DON’T DO IT!!!
I had a policy for almost 2 years; Last month I called to make a change to my policy. The agent told me she couldn’t find me in the system (even after I gave …
Nothing but a sham. Even if they do choose to honor your agreement, and this is a long shot (Think “Car Shield”), they are selling you “units” of coverage that cannot exceed more than 10, or so. If you’re young enough and healthy enough, …
I have a policy for $47 which is auto pay monthly. Come to see Colonial Penn has taken an additional $137 per month for 3 months. I called & faxed my bank statement. They send a letter telling I need a more complete bank statement. I sent …
I have had the most horrible experience with Colonial Penn Life Insurance Company. I have made 7 calls since Oct. 5 2022 to receive an Affidavit of Heirship form mailed to me from the Back-Office Claims department. I was informed that the …