Bald head guy named Kyle is very disrespectful been known to lie about almost everything don’t know how he’s managed to keep his job his people skills need some serious work! Keep him in the office or only let him sit and warm up the trucks
I’ve been having serious issues with the internet for the past couple of months.they were slightly helpful when we were first trying to figure it out and now that they have no clue at what is going on with it they have stopped responding to …
I love my internet. My brother and I play online games all the time, and we never have a problem. CCT is waaaay better than the internet we had before we switched to them. You should get Colorado Central Telecom.
We love CCT! We live outside of Buena Vista city limits, so it was difficult finding an internet provider that was fast and reliable. CCT has been the best internet service we’ve had.
This is absolutely the worst internet I have ever had.
Will cancel my service now. Paying for a service and getting none. They get away with it because everybody thinks it will get better. They updated my antenna and now it even works worse. Unless we all cancel our service, it will just get worse !
Its always much slower than speed promised (and yes it’s tested on direct ethernet cable connection) and service goes outs twice or more per week. Crappiest internet service i ever had. If I complain about internet reliability, they ask if i wanna upgrade to higher speed. Wth
Am very happy with CCT. Whenever I had a problem I just call and they are always so willing to help and very professional and if they say they will call back, you can court on their word. Had century link for a long time and put up with the …
Called after hours yesterday 3-11-2021, left a message STATING that we have NO internet, and NEVER received a call back today 3-12-2021! So I called again at 1650 and spoke with Howard in the Tech department and told him what was going on …
Having lived in many countries, I knew before I moved out here that internet in rural America is “life in the slow lane.” I was happy to just find out there was a fixed wireless provider in my area, and I have nothing but praise to offer to …
We called late last week to inquire about new internet service. While I cannot remember her name, the gal who answered was professional and prompt. She was proactive in giving information and answered any questions I had in a friendly …
A service tech named Jessie came to my house yesterday to work on some long experienced internet issues. He was prompt, friendly and very knowledgeable. He not only fixed my issue quickly, but was able to make some minor changes to allow …
Our wifi drops several times a day and internet speeds are a fraction of what we are paying for. Each time we call customer support they promise to look into the problem, but never call back or send a technician out. If you have another option for telecom service, avoid CCT.
Speaking for Salida area … CO Central Telecom has the best service in the area. Their support is 24/7. Very friendly and helpful staff. When you call them you get someone who speaks English and lives in the area, a huge plus. I used …
We pay Central Colorado Telecom for the largest internet package available, and rarely get even half of the speeds promised; sometimes we get nothing at all. Meetings regularly fail on me while I work from home. When we call them or reach out to them they do not return our calls, respond at ALL. #fcc
While the folks who work there are very nice and polite and seem to work to address your problem, the service itself has been very problematic for us and from the other few reviews here, others must have similar issues. …
Have somewhat mixed opinion on CCT, I have it in my business and been over all satisfied with an occasional outage. However my home internet ( 1/2 mile from my business) has been very disappointing. I’ve call and asked if it is possible to …
WORST CUSTOMER SERVICE EVER!!!!
They use an answering service 24 hours a day who do not have your account info so you have to give them all your basic information you shouldn’t have to give to …
Edit 11/30/19: I am updating my rating from 1 to 4 stars. In the past couple of months I feel like Kevin and the team over at CCT have really been trying to improve service (both the internet service and the customer service). I got an …
I work from home and depend on reliable speed and up-times. Unfortunately, CCT does not have either. I live on the side of a mountain and have a straight, unobstructed line of sight to S mountain as you can see in the video below and my …
The fact that every review you see is one star should tell you all you need to know. Their services go out every other day, they are never reliable when you contact them for help and when you do get a hold of someone they tell you that YOU are the problem. worst internet company i have ever experienced
I’ve had a quality experience with this company’s service, especially since the introduction of a dedicated fiber line into Salida. I’ve had consistent uptime since making the switch, and speeds are always exactly what was promised when I …
Update: Owner called customers to update what occurred. I believe this was a noble act knowing how upset everyone was regarding lack of updates. They will be changing their communication plan moving forward. Happy to hear this and will …
Don’t know what’s going on with this company. I have been a customer of Colorado Central for a while now. They had great customer service. They would call back in a timely manner and would fid the problem right away. In the last several …
So let me start by saying. I’m sorry.
I tried another provider in the area. Name left out for whatever reason.
CCT has pretty good service for this area. Huge lack of providers. CCT is by far …
We live in Twin Lakes and before Colorado Telecom came along we were restricted to Satellite services for internet. These were expensive and had data caps. We now have direct wireless offered at a decent, advertised speed and latency with …
I’m impressed with the way they have expanded out of Saguache and Chaffee Counties but based on the quality of service I’m getting now they have grown way to fast and can’t take care of the communications needs of their existing customers. …
Their tech support structure is absolutely horrible. When you call, you received the same canned response at their call center, they can’t transfer you to an actual tech directly, and they ask for the same demographic information every …
Used to be awesome. But BV exploded and its like they cant keep up so we all suffer. 1.5Mbs is the norm now. No support, likely because there is nothing they can do because BV has grown too fast.
Incredibly pleased with the quality, speed and professionalism I’ve experienced since switching to CCT internet. Internet is key for independent publishing, I am constantly online. The speeds I’ve experienced have increased company-wide productivity by 15%. Rural business owners, this internet is your solution.
Quite unreliable. You don’t get the speeds you pay for. And if you cancel in the middle of the month of service that they force you to prepay for, they won’t refund you unless someone else has taken over the service. Incredibly greedy …
After 10+ years with CenturyLink..with varied results..I switched to CCT and my internet is now AMAZING. I can stream on multiple screens simultaneously without disruptions, I can upload my photos quickly (HUGE for a professional …
We used to get our internet through Secom but these guys bought it out. Under Secom we were paying for 5mb down and regularly got 3, which is unfortunate but not the end of the world. Under CCT it’s rare that we get a whole 1mb down and for …
Absolutely trash technical support and a high price for the speeds provided. When we signed up with CCT for service we rented a router as we didn’t have one that day. We purchased one, I finally found some time to switch out our rented one …
Colorado Central Telecom is the worst! More than a year ago, they started wiring my neighborhood with fiber optic cable. They installed orange conduit on every lot and left it sticking out of the ground. Some of the conduit was sticking out …
Worked well for a few years, but the more people that moved to the valley the slower it got and I’m still paying full price, but the only response I get is we are working on it. However they are fine with taking my money in the meantime. …
I recommend looking somewhere else. I pay (a lot) for the 25mb “pro” package which is “guaranteed” the advertised speed. I have never once seen it above above 15mbs, and forget about upload speed, it doesn’t exist. I pay $110 a month, yet …
Garbage customer service, internet has been down over 24 hours at this point. I have called 4 separate times and no one has responded…even though all 4 times I was told they would call shortly. If your service goes out that you pay for, …
Worst internet service EVER.
Great customer service
Great customer service and product.
They don’t answer phones or return calls. Still no Internet after several months.
Slow every evening. Been down one day every week for three weeks in a row.
20ms latency in the mountains with around 20 down 11 up. Feels snappy. Lets see if it holds up.
Bald head guy named Kyle is very disrespectful been known to lie about almost everything don’t know how he’s managed to keep his job his people skills need some serious work! Keep him in the office or only let him sit and warm up the trucks
I’ve been having serious issues with the internet for the past couple of months.they were slightly helpful when we were first trying to figure it out and now that they have no clue at what is going on with it they have stopped responding to …
I love my internet. My brother and I play online games all the time, and we never have a problem. CCT is waaaay better than the internet we had before we switched to them. You should get Colorado Central Telecom.
We love CCT! We live outside of Buena Vista city limits, so it was difficult finding an internet provider that was fast and reliable. CCT has been the best internet service we’ve had.
I pay $90 a month for this…… D-5.55mbps U-1.87mbps I should receive D-15mbps and U-3mbps
This is absolutely the worst internet I have ever had.
Will cancel my service now. Paying for a service and getting none. They get away with it because everybody thinks it will get better. They updated my antenna and now it even works worse. Unless we all cancel our service, it will just get worse !
Its always much slower than speed promised (and yes it’s tested on direct ethernet cable connection) and service goes outs twice or more per week. Crappiest internet service i ever had. If I complain about internet reliability, they ask if i wanna upgrade to higher speed. Wth
I am a cancer patient at MD Anderson Cancer Hospital.
In early October, the Decker fire & accompanying Air Quality Advisory caused me …
Am very happy with CCT. Whenever I had a problem I just call and they are always so willing to help and very professional and if they say they will call back, you can court on their word. Had century link for a long time and put up with the …
Called after hours yesterday 3-11-2021, left a message STATING that we have NO internet, and NEVER received a call back today 3-12-2021! So I called again at 1650 and spoke with Howard in the Tech department and told him what was going on …
Having lived in many countries, I knew before I moved out here that internet in rural America is “life in the slow lane.” I was happy to just find out there was a fixed wireless provider in my area, and I have nothing but praise to offer to …
We called late last week to inquire about new internet service. While I cannot remember her name, the gal who answered was professional and prompt. She was proactive in giving information and answered any questions I had in a friendly …
A service tech named Jessie came to my house yesterday to work on some long experienced internet issues. He was prompt, friendly and very knowledgeable. He not only fixed my issue quickly, but was able to make some minor changes to allow …
Our wifi drops several times a day and internet speeds are a fraction of what we are paying for. Each time we call customer support they promise to look into the problem, but never call back or send a technician out. If you have another option for telecom service, avoid CCT.
Speaking for Salida area … CO Central Telecom has the best service in the area. Their support is 24/7. Very friendly and helpful staff. When you call them you get someone who speaks English and lives in the area, a huge plus. I used …
We pay Central Colorado Telecom for the largest internet package available, and rarely get even half of the speeds promised; sometimes we get nothing at all. Meetings regularly fail on me while I work from home. When we call them or reach out to them they do not return our calls, respond at ALL. #fcc
While the folks who work there are very nice and polite and seem to work to address your problem, the service itself has been very problematic for us and from the other few reviews here, others must have similar issues. …
Have somewhat mixed opinion on CCT, I have it in my business and been over all satisfied with an occasional outage. However my home internet ( 1/2 mile from my business) has been very disappointing. I’ve call and asked if it is possible to …
WORST CUSTOMER SERVICE EVER!!!!
They use an answering service 24 hours a day who do not have your account info so you have to give them all your basic information you shouldn’t have to give to …
Edit 11/30/19: I am updating my rating from 1 to 4 stars. In the past couple of months I feel like Kevin and the team over at CCT have really been trying to improve service (both the internet service and the customer service). I got an …
I work from home and depend on reliable speed and up-times. Unfortunately, CCT does not have either. I live on the side of a mountain and have a straight, unobstructed line of sight to S mountain as you can see in the video below and my …
The fact that every review you see is one star should tell you all you need to know. Their services go out every other day, they are never reliable when you contact them for help and when you do get a hold of someone they tell you that YOU are the problem. worst internet company i have ever experienced
I’ve had a quality experience with this company’s service, especially since the introduction of a dedicated fiber line into Salida. I’ve had consistent uptime since making the switch, and speeds are always exactly what was promised when I …
Update: Owner called customers to update what occurred. I believe this was a noble act knowing how upset everyone was regarding lack of updates. They will be changing their communication plan moving forward. Happy to hear this and will …
Don’t know what’s going on with this company. I have been a customer of Colorado Central for a while now. They had great customer service. They would call back in a timely manner and would fid the problem right away. In the last several …
Busy bunch. Hard to get a call back, but with patience, I got the answers I needed. Thanks guys. Now when am I going to get fiber optics?
So let me start by saying. I’m sorry.
I tried another provider in the area. Name left out for whatever reason.
CCT has pretty good service for this area. Huge lack of providers. CCT is by far …
We live in Twin Lakes and before Colorado Telecom came along we were restricted to Satellite services for internet. These were expensive and had data caps. We now have direct wireless offered at a decent, advertised speed and latency with …
I’m impressed with the way they have expanded out of Saguache and Chaffee Counties but based on the quality of service I’m getting now they have grown way to fast and can’t take care of the communications needs of their existing customers. …
Their tech support structure is absolutely horrible. When you call, you received the same canned response at their call center, they can’t transfer you to an actual tech directly, and they ask for the same demographic information every …
Used to be awesome. But BV exploded and its like they cant keep up so we all suffer. 1.5Mbs is the norm now. No support, likely because there is nothing they can do because BV has grown too fast.
Incredibly pleased with the quality, speed and professionalism I’ve experienced since switching to CCT internet. Internet is key for independent publishing, I am constantly online. The speeds I’ve experienced have increased company-wide productivity by 15%. Rural business owners, this internet is your solution.
Quite unreliable. You don’t get the speeds you pay for. And if you cancel in the middle of the month of service that they force you to prepay for, they won’t refund you unless someone else has taken over the service. Incredibly greedy …
After 10+ years with CenturyLink..with varied results..I switched to CCT and my internet is now AMAZING. I can stream on multiple screens simultaneously without disruptions, I can upload my photos quickly (HUGE for a professional …
We used to get our internet through Secom but these guys bought it out. Under Secom we were paying for 5mb down and regularly got 3, which is unfortunate but not the end of the world. Under CCT it’s rare that we get a whole 1mb down and for …
Absolutely trash technical support and a high price for the speeds provided. When we signed up with CCT for service we rented a router as we didn’t have one that day. We purchased one, I finally found some time to switch out our rented one …
PLEASE READ ALL THE WAY THROUGH;
Pathetic comes to mind. Multiple calls, some call backs but in the end the …
Colorado Central Telecom is the worst! More than a year ago, they started wiring my neighborhood with fiber optic cable. They installed orange conduit on every lot and left it sticking out of the ground. Some of the conduit was sticking out …
Worked well for a few years, but the more people that moved to the valley the slower it got and I’m still paying full price, but the only response I get is we are working on it. However they are fine with taking my money in the meantime. …
I recommend looking somewhere else. I pay (a lot) for the 25mb “pro” package which is “guaranteed” the advertised speed. I have never once seen it above above 15mbs, and forget about upload speed, it doesn’t exist. I pay $110 a month, yet …
Garbage customer service, internet has been down over 24 hours at this point. I have called 4 separate times and no one has responded…even though all 4 times I was told they would call shortly. If your service goes out that you pay for, …