No response to emails concerns. Sent 1st email out with no response. Send 2nd email out to person who was supposed to response if the first person did not. Guess what, no response from anyone.
You never can get ahold to anyone, phone calls go unanswered, emails not responded to. Would not recommend this Property Management Company to anyone….
Be warned, terrible service. Nobody will answer their phones. They do respond to e-mails although what could have been resolved in a five min phone conversation has gone into the third week now and still not resolved.
I reported that the street light at 3772 Limelight was out in December, and again in August. It is still out!! It is now Mar 2019 and it is still out. First reported Dec 2017
Great leadership, innovative technology – these guys are the BEST. If you are looking for professional management, you’ve found it with Community Management Services!
Just moved into Prairie Lakes in October. Jennifer Jasper has been extremely quick to answer all questions I’ve had about the community! I truly appreciate it!
Waiting for 3 years for siding to be replaced after a storm, reported to two people, no response received so nothing resolved. You asked for a review, here it is.
IF I CAN GIVE A NEGATIVE STAR I WOULD. I HAVE NEVER SEEN A COMMUNITY THAT IS BIAS. THEY NITPICK ON ONE CERTAIN PEOPLE AND IT NIT RIGHT NOR IS IT FAIR. EVERYONE SHOULD BE TREATED EQUALLY. DO NOT MAIL ME A THOUSAND LETTERS ABOUT MY GRASS WHEN …
We live in Greenwood station. The trash can at the kids park is overflowing with trash and the filth is spreading across the playing area. Is there a schedule of who empties the trash and when? …
Disgusted with the HOA not returning calls
Lack of checking the real problems that are in Southern Dunes
I seriously would have never bought here if I knew I would have these problems
CMS Management immediately responded to an issue in the neighborhood, and Jennifer Jasper did a great job of handling it in a very professional manner.
Not best at communicating change in payment methods or statement methods and a rude staff member. I called on behalf of my parents. Thank goodness I do not live in a community managed by them.
Only been here five months, so I will reserve judgement for a while. The two requests I submitted for a patio and a SunSetter were both handled in a very timely manner.
Southern Dunes management has a lot to be desired .Ask for something or see an issue they find a reason why it cant be done .Always excuses why it cant be done. I and a great many homeowners are very unhappy with this management personnel
I requested information about dead trees around my house that needed to be removed. It took weeks before I heard back. They said they would have to check with someone who knew about the boundary lines.This was months ago and I never heard anything back.
What they lack in communication, they make up for by raising your HOA fees every year. Wish they would let the home owners take over already and stop wasting our time.
So far, so good! I’ve only been here three weeks, but the two times I have needed something (trash service and approval for a fence), I have gotten immediate responses. It made my move much more manageable! Thanks!
Overall the service is Ok and I have no real problems with it except when I purchased a 18′ above ground aluminum flag pole a couple of years ago that was professionally installed into the ground and when I placed a 4 x 6 American flag up …
I can only echo what had been said prior. Terrible HOA. I wrote to them this morning, but recalled my email because I knew it would be a waste of time dealing with them. Would like to see where my hoa dues are going to, other than nitpicky and hypocritical letters.
I worked with Kristen Lee to solve an issue that I had and she was terrific! She’s was empathetic, kind and professional. I was super happy with her service.
Shout out to to Cecil Kenworthy at Vandalia. He has followed through quickly on a few requests for me and since he is new to the job I know he is swamped with requests and learning procedure. Thanks Cecil from a new resident.
I moved to the Avalon Community from another state four years ago. I had many questions from time to time, and Lee Clouse always responded quickly with answers and solutions to every issue He has been extremely helpful to me.
I Call with Lee and asked her to come and take a look at our backyard. She promptly and courteously came by and she said she would. I think you Whitley for being the woman you can depend on!
I have not lived at my community very long however when I have tried to contact CMS it is almost impossible to get a response – The ONLY one who has responded to me was Emily she has always returned calls unfortunately she only handles a …
Very unwelcoming, stubborn and extremely unaccommodating. Their internet service for “convenient” payments charges you random fees according of the amount you suppose to pay! How terrible is that!! Am I their servant or are they here for us …
Called several weeks go and never got an answer to my problem!! The gentleman that answered the call was totally grumpy and acted like I was a nuisance! You need to work on phone etiquette!! …
I am a electrical contractor owner of R&G Power Generators we specialize in emergency standby generators. Lee Clouse had the answers we needed to assist the Avalon Fishers, Indiana residents with whole home generator power systems.
I love living in Connor Crossing, The neighbors are friendly. The yards are all nice and neat. The only suggestion I have is that we need street lights
on Cottage Grove Lane
We recently moved to Bersot Crossing the end of March 2017. This is our first house with HOA, so we had lots of questions. Barrie Props answered all of our questions in a timely manner. We really appreciate it! Thank you!
The number of trash cans left out, cars parked on the street and unattended lawns negatively impacts our home values. It does not appear to be of great concern to the property management group.
Horrible. This company managed our HOA and it’s been a nightmare. Finally have a new board and we’re getting rid of them. Not soon enough. I’d give zero stars if I could.
Impossible to get ahold of. They’ve never once answered when I’ve called them, including the operator. My property manager has never answered her phone or returned my call when I’ve left messages. She returned my email one time after I …
I am in the Blackthorne Villas section and every week I watch the mowers come in and “scalp” certain areas of our lawn. I have noticed this is done on other lawns as well. Could you please see that this is corrected as such scalping harms the grass in this dry weather.
Worst management company. Now you guys are trying to pull a scam: Asking people to leave a positive review for a chance to win a giftcard. Please put our HOA money to good use, instead of ripping us off.
We just moved to our community a couple of months ago, but had the same property manager (Barrie Props) at our last community as well. She’s always responded to my questions and concerns in a friendly, yet professional manner.
I have lived in this neighborhood since 2003 original owners.Over the years the decisions has not been good,for instance the pool ever since they combined it with the HOA fees it’s getting dirty and way overcrowded we cannot use it.Other …
CMS sent an invitation to my email and link to this page requesting: “Tell us what you think”. Unfortunately this platform will not allow a lower rating than one star. Now that CMS is no longer in control of our community, marked improvements have begun. Shame on you CMS.
My husband and I pay large fees for HOA and nobody returns calls in a timely manner and when you are finally able to talk to someone the have no answers. This mgmt company as well as our last one are a bunch of crooks
For a company that should have their clients/communities best interest in mind, they have their own bottom line in mind. They use a maintenance company they own and charge the communities a premium rate. If you have concerns you become the target of negativity.
Does an ok average job. Live in Fox Hollow, which is a nice subdivision, however, the CMS has yet to repair our entrance effectively where a pothole developed. Looks awful.
Terrible customer service and their fees to get out of your HOA when you sell your house is outrageous. The state needs to start regulating their fees. Even the Realtor said the same thing. Nothing good to said about CMS.
I like the idea of neighborhood garage sales but it would be helpful to give people a few weeks notice so that they can get their items together. A week is not long enough and people need some more lead time and you would see more participation.
Debbie Kroeger has gone out of her way to take care of our communities issues, she gets the job done! I think you are better because of her caring for the problems of our community & works hard to make sure we are taken care of. Best person you have had!!
Very bad customer service. I am not sure why we are paying a fee to HOA when they absolutely do nothing to mange the community. All the so called “amnesties” are falling apart or not maintained. Very disappointing and very bad service. Not recommend to any one. This is from Shadow Creek.
Pool vendor fail. CMS to homeowner communication fail. Day 4 of no pool and I had to call for status. No apology and was told update will be posted when inspection passes. We need daily updates on this issue.
CMS has done an outstanding job of assisting with all of my home management needs. I appreciate their willingness to go the extra mile and make sure that my neighborhood is taken car of. Thank You!
I have been in the Enclave at Avalon for 6 months now and every interaction I’ve had with Lee Clouse has been very positive. I love my neighborhood and the HOA seems to fit in seamlessly.
Lee clouse was very rude in a phone interaction in which I called to follow up on an email with a threatening tone in regards to some Christmas decorations. After informing him we had taken down our decorations weeks ago he became very …
I have made a dozens of complaints about the same ongoing everyday issue that I have had for 3 years or so. Mary Byrd has not done one thing thy o EVEN try and help me. I am completely disappointed and disgusted by their lack of concern. …
Community Management Service Inc. are the very worst service an HOA can have, their customer service is awful. Most everyone I have spoken in our neighborhood complaint about them. DO NOT SIGN UP WITH THIS MANAGMENT SERVICES. AWFUL!!! One star is too many!!!
The worst mgmt co I’ve ever had to deal with. Their fiduciary responsibilities is not w/the homeoweners that pay their fees but w/the boards they serve. Unresponsive to maintenance request, records request, or any information request – a total lack of transparency. Hopefully they will be fired soon…
I am in the Enclave at Avalon. CMS has lost their credibility, based on my recent experiences with the CMS rep for our neighborhood. To me, this also reflects poorly upon the Avalon HOA Board.
I have been satisfied with CMS as our HOA manager. Our common areas are well-maintained and they have been responsive to any questions or issues i have brought to their attention.
There was some construction debris next to our lot from ongoing construction from a different builder across the street. This had been present for a few weeks and the responsibility of the builder but within 24 hrs of emailing Lee Clouse at the HOA things were cleaned up.
Worst HOA I have dealt with. Over-priced. Bickers about the smallest things. Doesn’t even know what specifications we should be following for mailbox lettering. Only tells us to work with a specific company, that charges $20 for something that you could get for $3 at Menards, and similar style. Very rude and horrible to work with.
This company fails to communicate on so many levels. Follow up on issues is non existent. Billing practices are poor. They are quick to send a home owner a letter for an infraction, but do not hold themselves and their subcontractors to the same standards.
I would rate this coummunity service for our HOA a ‘D” just because they obviously dont inforce the HOA rules which is why Walker farms will be a hillbilly hell hole in less than 10 years. There are already signs of it, molded siding all …
Working with CMS has been a pleasure of mine. Staff members always answer my questions in a timely manner and provide me with the information I need. I look forward to continuing to develop my relationship with them all.
This HOA will go out their way to blame anyone but them on the neighborhoods problems. We have a community pool we Pay for in winding ridge that we haven’t been able to use since it opened. Future buyers beware of winding ridge in Indianapolis!
Special thanks to Barrie Props for dropping my wool scarf off after I left it at annual HOA meeting. She went out of her way and her day…it was dark and after 7:00pm and cold outside. Appreciate that kind of service!
Generally responsive
Still waiting on several issues to be resolved from spring. (Lawn & paint damage issues). Lawn service promised repairs never done, with very little follow up …
I was traveling and my garbage cans were outside for less than 24 hours and one of your gals left me a note and put something in my file. Please wait at least 24 hours before wasting our money putting a letter in the mail about our garbage cans being outside. My gosh you need to have better things to do with our money.
Over the years I have had the opportunity to work with several management companies and I must say Barrie Props with Community Management Co. goes above and beyond all of my expectations. I have seen Barrie out in the community on the …
Lee has been our community’s HOA representative for years and we have always been extremely pleased with his helpfulness and responsiveness. He does a tremendous job and we appreciate all he does for our neighborhood!
Mary Byrd is great. I would like to be able to talk to someone when she is out of the office if it’s a quick fix. I would also like to know when she is out and will return so I know why it takes so long for an electronic or voice response. …
Recently my experience has been terrible.
Poor communication and still waiting for a new lightbulb in front of my home for over a week. How hard is that to replace? It’s a security issue. I’d be happy to write a more positive review when things improve.
Have lived in Avalon just over 5 years. Good job keeping up on plowing, mowing etc. Hittle guys can be a little careless but anytime I approach them they correct what they were doing so that is good. Lee Clouse has been good to deal with …
To all companies considering using this management service for your business needs, reconsider. Do not use this company. I repeat, do not use this company. They do not answer calls, they do not return calls, they do not take care (upkeep) …
I reported to Whitley Yates that the entrance to our Four Oaks community was dark – all the lights were out. She responded right away, and within a few days the entrance was beautifully and brightly lit! Awesome.
Mary Richardson was very helpful in my recent request for information concerning the upcoming Association meeting. I feel that with a local advisory committee the communication would improve and there could be a resident voice to assist both management and the residents to keep our community beautiful, safe, and informed.
The professionalism and customer service that Tamara has provided is excellent. She is knowledgeable and friendly and really seems to care about her job and her interactions with others. I would recommend her for any of your needs within the business because she does and outstanding job.
Really from my homeowner’s perspective, the CMS management has been great in our neighborhood because I have not had any issues. No reason to reach out to them because things in the neighborhood are just taken care of. I appreciate this – one less thing to do in life, they just make things work. Thanks!
This is for Shadow Creek. The streets are like an obstacle course trying to dodge all the cars parked in the streets. It causes blind spots and I’m terrified someone will be seriously hurt. My family has incurred expenses from at least two …
I have yet to have a positive experience with CMS and have lived in 3 neighborhoods they manage. They are extremely inconsistent in thier approvals and take little to no action for homeowners not following HOA guidelines.
E-mail sent to Lee on 8/6/18 regarding dissatisfaction with Hittle and disappointment that no movement has been made to establish Lot Maintenance Association Committee as outlined in Avalon Enclave documents. It has well over one year …
We moved in December 12, 2017 and love the lawn being mowed and the snow shoveled. Recently the power washing was wonderful. It removed all the spider webs and dirt from the summer. Thanks for all you do!
Please focus on picking up the trash and debris that is everywhere. The builders allow too much of it to blow away. The streets are no getting swept as often as they used to by Republic. Also, please walk the property so you can see the …
Folks are great at providing feedback when lawn maintenance or mowing required but they need to be consistent in enforcing these rules on all homes. Unfortunately, a few homes are being targeted repeatedly while other homes get by without taking any action.
I have never had a good experience with this company, I have always been treated as if I was the enemy or a criminal. I did not deserve to be talked to with such rudeness from Clouse or the woman over him, who had a melt down and acted …
I have had a great experience living in a community managed by CMS! They make payments easy, and our CMS rep Jennifer is incredibly responsive to e-mails. She resolved my issue immediately! Our community has benefited greatly from using CMS.
The HOA must develop some guidelines and must take action to guide residents to drive SLOW and not like a race car. I have observed many drivers zoom in and done even care about the school bus, kids crossing the roads. They all are either …
We have lived in the community for 6 months so I don’t have the insight for the entire cycle but the time that I have been here, the grounds crew are all very hardworking and friendly. They take care to not disturb our gardens and completely clean up the walks and driveway after every cutting.
The pool situation has gotten way out of hand. The hours are so limited that it’s hard to enjoy it even on the weekends. Something else needs to be done to make the homeowners accountable for their guests and themselves at the pool if an issue comes up. Penalizing the rest of us that use the pool with no issues is unfair.
I would like to see some attention to the entrance of Blackthorne Villa. The flower beds were not cut back after the winter and now all of the new growth is having to push past the dead stuff. Looks neglected. Also, the town home looking …
I recently received a $765 bill that came from a $30 late fee that I was never informed about. I’ve made 3 HOA payments and not once was I notified there was an additional balance. After receiving the bill I tried to call and talk to anyone …
I have been a board member of the Ambria HOA for over four years. Community Management Services, Inc. provide excellent service and follow-up for our HOA. Barrie Props represents our interests with vendors, policy guidelines, and …
In January, CMS hired a company that used industrial grade ice melt that eroded my front steps and the sidewalk. Here we are in late November and my steps have not been fixed. I followed up with CMS multiple times over the course of the …
I live in whispering falls. We have fountains at the entrance that don’t work. Homeowners violating covenants. And nothing gets done. Pool gate been broke. Think twice in having a management company. Better off having a HOS ran and controlled by people who live there and actually care!!
CMS representatives tell you what you want to hear and do nothing. I live in Blackthorne at Plainfield and have been told for 2 years that the cattails and weeds behind my house would be cleaned out. It’s still one weedy mess. Every …
Very disappointed that CMS is sharing my information to a third party Sperlonga Data & Analytics even though I have asked to opt out of this service in writing several times. People that pay their HOA dues on time should not be apart of the …
I am a new homeowner – late summer 2018. My concern is the condition of the pool. I don’t believe the filters are working or have been cleaned. Only used the pool once but it was dirty – hair, bugs, etc. Ick.
Something just didn’t seem right with the management service signing up with the credit reporting agency…for lates and on time payments. Everything we do as a homeowner in the community requires approval and I feel the same should apply to the management company. We do pay for their services after all and we should have a say.
I’d like to echo what others are saying. We pay for an HOA, but they do not act like an HOA. Slow to respond, but quick to issue citations. None of the issues I have brought to them have been address. Was told at one point by the VP that …
When we moved to the neighborhood our sellers did not leave the pool passes. We contacted the HOA and they were very quick to get us replacement cards and mailed them directly to the house so it was very convenient for us!
David Weekley’s promise with our home sale was a clubhouse opening for the summer of 2018. Can we hear updates on the status, since it is delayed? I see it has been decorated for Christmas. Was that done with our HOA fees? If so, we do not understand why we’re spending money to showcase something we cannot use yet.
Property managers ignore neighborhood maintenance and safety concerns – for years; many homeowner questions remain unanswered concerning budget, public information is still difficult to obtain, the President does not return calls. In general, I would not give 1 star.
I agree, pay it forward when deserved, not asked for.
I will say that since Mary has come aboard I have seen a big improvement. She responds in a timely manner, does her best to get answers and contacts the …
I plan to return here to update this review in the near future, and hope to increase the number of stars. Our new community manager, Laura Hoya, has been very responsive to my inquiries and requests so far, and a pleasure to work with. I am …
I’ve only had a couple occasions to speak with Jenniffer Jasper since we moved here. She has always been most helpful and pleasant to speak with. We appreciate knowledgeable, kind and happy customer service communication. So far CMS has provided a good service to our family in our beautiful neighborhood.
This is for Harrison Crossing. Our pond continues to look bad – trees and brush around the pond need to be cut down. I am just not very happy with the customer service we receive. I feel like we, the homeowners, are always to blame for the …
We live at HUNTER’S RUN…..We have been paying HOA dues for YEAR and HALF. When we first moved in we didn’t even get a HOA handbook (not even sure if there is such a thing here) you just know the rules once you BREAK THEM. The ONLY thing …
Had problems with our ‘Septic System’ unit, 2 different times within 2 weeks. Contacted Barrie Props both times and she promptly contacted SOS to service the system. First problem was the pump, which was replaced. Second problem was the …
I can’t even take my children to the park as it is literally falling apart from rust damage. There is always trash, broken glass, cigarette butts, beer cans and CONDOMS in the mulch that is by the way, never cleaned out or changed. They …
Had this service for 4 years while subdivision being built. Completely unresponsive to emails or other communication. Owners insisted on a meeting, expressed this concern. But it never improved. Issues were generally ignored. Acted as a wall between the homeowners and the builder. A sham.
I hate leaving such a low rating (even though they deserve 0 stars.) I never leave bad ratings for people! Even when I have bad service. People have bad days, things happen and everyone is just trying to make a living and I would never want …
We always need to send an email reminding them to mow the grass! Every time! 1 swimming pool for 1200 homes! Every year they have different regulations for allowing or not allowing us to put our fences. I really wish we could get some better service for the fees we pay and it keeps increasing every year. 🙁
I think CMS does a great job! They look out for each neighborhood that they manage and make sure that your property values stay out if not increase. They send out letters when letters need to be sent for trash cans, trees, etc. Our property …
We live in Shadow Creek Farms in Columbus,In. .
Although I feel HOA’s are both a Godsend and a Pain in the Tush! They do serve a purpose and they do help maintain a clean safe community environment. It’s when …
This management company is a joke. In winding ridge, we have limited peak hour usage of pool due to safety concerns. Now, my family can not use the pool because we don’t go during peak hours because of the safety concerns. When I have asked …
I am living in Beer Creek Community since 2016 and loving it. I emailed Brent, many times and he was really prompt and helped lot in fixing issues. One of the trees, in my property always have issue. It dies within week time they planted. I …
This is my first home and my first time with a HOA. I have lived in my home for about 7 months and just learned about the need for a pool card. Not sure when I was supposed to get it but I never did. I wanted access to the pool for memorial …
In my view, CMS should be replaced with a competent company that demonstrates that we at the Retreat are their customer…the leadership has not done so as long as they have had out business, and If I was on the Retreat Board they would be …
I’m not sure why we pay HOA dues. The playground is why too small for the amount of homes. Many other HOA’s offer gym equipment to use at a common building. We are really looking to move to a different neighborhood. I have been warned twice …
I am very surprised that there is no provision for homeowners with disabilities for a reduced HOA fee. My mother will never use the pool or clubhouse, you don’t mow her lawn or provide any other service. Snow plowing is poor at best. What services exactly is she paying for on a fixed income?
I must say that the HOA concerning Chessington Grove Lifestyle section has improved over the last few years and now We get a response / information within a day or two. Thankful they are taking the initiative for better action and communication with the homeowners. Maintenance is the key here for everyone.
This is for Shadow Creek Farms. The HOA is not very involved in the community. We have one meeting a year where the representative shows up to get a list of complaints and do nothing with that list. They nit pick down to the font and color …
Why can’t we get a response to an issue we brought to your Walker Farms HOA rep for each of the past 2 years? Do you have a date for the HOA meeting that was recently cancelled? Why is this taking so long to organize? Are you presenting …
I live in Winding Ridge. They have limited the pool hours to just “peak times” so that security can be present. I don’t like going during peak times b/c I hate crowds. My husband works early afternoons/evenings. He cannot enjoy the pool …
Have not seen much benefit from a management company at Winding Ridge. They raised rates, but took away bulk of access to amenities, such s the pool. Long ago basketball was taken out, playground min, and falling apart. No common area for …
I have tried calling to get information multiple times. No one answers, no one returns calls. Dues owed are not posted before the due date. Meanwhile they are happy to implement a plan to report late payments to credit bureaus and ask …
The new HOA board run by homeowners for Southern Dunes continues to uncover mistakes made by CMS over the years as we progress in our transition to the new management company. Before making a business decision to switch management …
Approximately 18 months ago our neighborhood turned over from a Pulte controlled one to an HOA Board controlled neighborhood. While we had the normal learning curve bumps and bruises, CMS really made the transition go very smoothly and work …
I regret moving into a sub-division with HOA fees and not seeing anything get done, except for the nick-picking, letters and emails that I receive from them. When we first moved in WR, we did not have any issues, but over the past few …
So far our experience with CMS for the Estates at MeadowBrook has been great. The online system is easy to use for communication, concerns and payments. I heard a few complaints about the HOA telling certain neighbors that their mailboxes …
I live in Walker Farms. So far, they have been very informative and quick to respond to my questions/requests. This is our first home with an HOA, so I don’t know how it compares with others. For the price I’m paying, they seem to be doing a good job.
Barrie Props has always been so helpful when it has come to getting stuff done! She is always very quick to respond to emails and has even called me. She is super easy to talk to and actually listens to our concerns. I feel as if some may …
Since you asked, I’ll answer. I’ve been patiently waiting for some improvements to be made to the bioswale that is directly behind my house, between Stableside Lane and Jackson’s Grant Blvd in Jackson’s Grant. My neighbors and I have …
I live in The Retreat. Recently, I had a water leak and water was pouring down the front of my fireplace. I called the “emergency line” and was told a contractor would come out to address the leak. After waiting for 2 hours, I called again. …
Still having to look at trash cans in front of garage doors in Chessington Grove, west side of Ferguson Road. What’s it take to get people to stop doing this? We pay for services not rendered. Also, you keep building, swimming pool is …
The public grass was not getting mowed. There is a tree in front of the pond located on the public area. The worker he mowed only one side of the tree. He did not mow the other side of the tree just for saving the trouble driving two times …
This review is specific to the duties performed at the Shadow Creek View development. We have lived in this community nearly a year now and for the most part are satisfied with the HOA fulfilling the job we pay dues for. With that being …
We are John and Ruth Nasser, we live in Blackthorne Villas and I have to give kudos to our new Rep Whitley Yates. She seems to be very responsive, knowledgeable …
Why has it taken so long for the irrigation to get shut off for the season? We do pay CMS to manage our community, right? That should include oversight to landscaping, mowing, irrigation among other things, yes? Why are these landscapers …
I got an email this morning asking for a positive review for CMS. Unfortunately, however, I’m unable to give a positive review. I am able to give an honest review. …
Have a ongoing concern with potential hazard in our subdivision. Contacting CMS brought a very quick response, though it was not the one I was seeking. We are currently working together to achieve a favorable outcome. Thus far I have no complaints.
I’ve only lived in my community for about 6 months, and don’t really like the way things are handled at times, but I can just move on, as I have only really had the one “issue”. But to fish for good reviews for a $50 reward? That’s just …
I am on the fence with this management company. Our neighborhood (The Reserve at Steeplechase)has a lot of issues with up keep and maintenance of the common areas. Lack of grass, lots of weeds. Dead or almost dead trees. Hit and miss …
I’m honestly shocked at all of the one star reviews! I’ve only lived in The Woods at Vermillion for a few months, but I’ve been very happy with the HOA and haven’t had any issues with response time. Laura Hoya is prompt and courteous. …
The landscape company that services our Comunity is horrible. Multiple complaints have been made to CMS, and have fallen on deaf ears. It seems like our property manager likes her postition, but does not want to take action when the …
We live at Meadows at Bainbridge. This is our fourth summer here. This is our dream home and we love it. We are so grateful to be living here. Our neighbors are fantastic. Of course, there have been problems with the irrigation systems, …
Meadowbrook Village – I received a “courtesy” letter regarding my mailbox, which has been completed, but find it amazing they chose 1 supplier with extremely high prices and claim to offer discounts..Then I receive an email survey regarding …
New resident to Oak Trace. Requested my gutter be fixed in March. No reply for nearly 2 weeks. Was told a work order was submitted and a company would be out. In early May my gutter was still leaking. Was informed that the company did …
Snow removal never in time (only prompt once last winter, cause the snow was too, too heavy); Lots of common grasses never mowed. Only the community entrance looks fairly good, from which I feel pissed off as one of the hundreds of …
This is THE worst property management company. Nearly 250 reviews and an overall 2.8 star review. What does that say about a company? Would you eat at a restaurant with that horrid score? Of course not. You deserve better than …
My husband and I have lived in Blackthorne Trails for only 5 weeks! I will say that Barrie Props answered all my questions very quickly before we moved! Whitney, who is now property manager has quickly gotten back with me for a missing …
CMS does not hold our vendors accountable for our HOA. They are slow to respond and information provided is lackluster. Communication could be drastically improved, especially given that was one of the main selling points of switching …
I’m very happy with the response from the shadow creek HOA. They were very quick in addressing the situation and resolved the issue i had. I’m waiting for the last thing in my list to be done and would increase stars but so far very very …
I can share 3 experiences.
1. If you go out of town call them so you wont get a letter for your trash can being out to long. This must be a big priority for them. …
They’ve added in a lovely option for themselves to report late fees to credit bureaus. They send out notices of ‘violations and threaten to put means if those violations are not addressed but will not respond to multiple emails and phone …
Probably one of the worst around. This company clearly works for the builder rather than residents. They actually campaigned to raise rates, refuse to salt/plow, refuse to install signs, refuse to bid out contracts, and go back to the …
CMS sent an email wanting honest feedback of their performance, so here it is. I have lived in the Shadow Creek Farms Community in Columbus, IN for 14 years now. Since CMS took over several years ago, the “service” is almost laughable. …
I was highly disappointed in the communication for the neighborhood garage sale in Walker Farms. There was only 1 small sign at 1 entrance to notify residents with little notice and the only public notice was a sign at a major intersection …
Please do yourself and your neighborhood a huge favor and choose a different company. This company has absolutely horrible customer service and will not reply to your emails. Multiple people have been emailed with zero response. They are …
First off I think this 5 star ratings have to be faked… And it looks like most of them are vendors that do work for CMS not home owners. I think if you talk to homeowners you will find by and large we are unimpressed with CMS. They do …
Community Management Services is the absolute WORST HOA! Rating them with a “star” is a complete insult. Talk, talk, talk with zero action. In fact, Barrie and Christopher are so horrible and awful….they are simply HORRAWFUL!!!! You …
I am very disappointed with the lack of communication regarding the completion status of the Community Center in Jackson’s Grant. To start with, construction was to begin in May 2017 (actually had ground breaking ceremony at that time) with …
Overall they do a fine job. I appreciate how nice the neighborhood looks. The only two issues I have is, one we got a letter for a violation, but there were no specifics listed, I had to call to find out what had occurred. It would be more …
My husband owns a business and we are just one of the many vendors Community Management Services utilizes throughout their communities. We are always treated with great respect by the managers we come in contact with. The one thing that …
This is the absolute worst association company! Our neighborhood common areas are horrible. Our neighborhood home owners have been going back and forth with CMS for years and still nothing gets done! It’s ridiculous. My hope is that once …
Barrie has been contacted many times pertaining to trees interfering with folks using the sidewalks. She is aware of Fishers guidelines, and has been absolutely worthless in this matter. We have had direct conversations and walked the …
We moved into our neighborhood about 2 years ago. Overall, I do not have any issues with CMS. Mary B. was quick to respond to my e-mails. I love the entrances decorated with beautiful flowers coming into my neighborhood. I also think …
Community Management Services takes pride in customer service(As mentioned in every email…”Great property management begins with great customer service”), but I have had poor response rates and poor initiative to help. In Persimmon Grove …
I’ve always have had issues with this company from buying a newly built home trying to get access to a key fob in order to open our community pool gate. I have email records for over a year trying to get a single work order fulfilled. You …
Terrible company
Not impressed
Like talking to a wall.
This company is bad news.
Do nothing
Great service. Thank you
Great management team to partner with!
Seems like a great place to work
Horrible voice mail system can never reach a real person.
Creative leadership team along with excellent customer service
Great response time and friendly and informative. Keep up the great work !
This company will be the reason my family moves from our neighborhood.
CMS has responded to concerns, but very slowly
Your staff is very difficult to get a hold of and very seldom do they follow through with their commitments
Terrible! Nothing ever gets done in regard to the landscaping of the common areas.
They are very reliable and timely. Thanks for everything.
Great with quick response to any comments or questions and remain very polite and get issues resolved.
Terrible, houses and neighborhood looks bad no one is held accountable rules of hoa broken
Great service, they always make sure our Community looks good.
So far, great service. Queries are answered very quickly. Good job.
Prompt service when I really needed it. Lee has always answered back in a timely fashion.
Very poor response time to phone calls and emails sent. I am very disappointed in our current management service.
Always receive a quick and informative response from Lee. No complaints.
-Nick Hoffman
Kudos to Mary B. who has always been very responsive and very polite in responding to my requests.
I think for what they are supposed to do, they do a great job. Often people complain about items that are NOT the associations area
No response to emails concerns. Sent 1st email out with no response. Send 2nd email out to person who was supposed to response if the first person did not. Guess what, no response from anyone.
I wish I knew when I bought this property home owners assn. fee is this high. I am very
Much disappointed, cannot wait to get out of the propery
Absolutely terrible. Hard to get a hold of, terrible customer service. Never does their job. Can’t wait for our community to replace them.
Whitley was a huge help & very prompt in getting our questions answered. She was a pleasure to work with!
Lots of people work hard so they are not the only ones. Pretty good service but it’s hard to get an answer to an email.
The CMS is doing an OK job…. I do not see anything exceptionally good about their business.
Had a great experience working with Kimberly Weldon. Very thorough, proactive, and helpful!
You never can get ahold to anyone, phone calls go unanswered, emails not responded to. Would not recommend this Property Management Company to anyone….
The management team is very proactive in creating events and responds relatively quickly to issues based on their priority.
Barrie Props always answers my emails extremely promptly and get results.
She does an amazing job!
initially, we had issues but once the management has been changed, they are responding to us much better. they are doing very nice job.
Not sure if they manage other neighborhoods but I’d give 0 stars if it was an option for Chessington Grove!
Be warned, terrible service. Nobody will answer their phones. They do respond to e-mails although what could have been resolved in a five min phone conversation has gone into the third week now and still not resolved.
I reported that the street light at 3772 Limelight was out in December, and again in August. It is still out!! It is now Mar 2019 and it is still out. First reported Dec 2017
Great leadership, innovative technology – these guys are the BEST. If you are looking for professional management, you’ve found it with Community Management Services!
Just moved into Prairie Lakes in October. Jennifer Jasper has been extremely quick to answer all questions I’ve had about the community! I truly appreciate it!
Waiting for 3 years for siding to be replaced after a storm, reported to two people, no response received so nothing resolved. You asked for a review, here it is.
Kudo’s to Susan Gomez for outstanding service out of the Fort Wayne office In handling our landscape approval quickly and efficiently.
IF I CAN GIVE A NEGATIVE STAR I WOULD. I HAVE NEVER SEEN A COMMUNITY THAT IS BIAS. THEY NITPICK ON ONE CERTAIN PEOPLE AND IT NIT RIGHT NOR IS IT FAIR. EVERYONE SHOULD BE TREATED EQUALLY. DO NOT MAIL ME A THOUSAND LETTERS ABOUT MY GRASS WHEN …
We live in Greenwood station. The trash can at the kids park is overflowing with trash and the filth is spreading across the playing area. Is there a schedule of who empties the trash and when? …
I have always found our HOA management helpful. The improvements in communication have been really efficient and useful.
My recent interaction with Tamara was great. She was friendly and knowledgeable about the business she’s in and was very timely and helpful to me!
We have lived there 7 months. The good think is that there have been no issues that we have had. We really like the neighborhood.
Disgusted with the HOA not returning calls
Lack of checking the real problems that are in Southern Dunes
I seriously would have never bought here if I knew I would have these problems
As much as I was annoyed about having to get approval for my small patio, Barrie handled it quickly and communicated very promptly and courteously.
CMS Management immediately responded to an issue in the neighborhood, and Jennifer Jasper did a great job of handling it in a very professional manner.
Lesley Stoeffler and her team at CMS are knowledgeable, thoughtful, and competent. They truly care about the clients they serve.
Jennifer Jasper always returns my emails within 24 hours but usually same day. I appreciate her promptness.
Not best at communicating change in payment methods or statement methods and a rude staff member. I called on behalf of my parents. Thank goodness I do not live in a community managed by them.
Only been here five months, so I will reserve judgement for a while. The two requests I submitted for a patio and a SunSetter were both handled in a very timely manner.
Southern Dunes management has a lot to be desired .Ask for something or see an issue they find a reason why it cant be done .Always excuses why it cant be done. I and a great many homeowners are very unhappy with this management personnel
I requested information about dead trees around my house that needed to be removed. It took weeks before I heard back. They said they would have to check with someone who knew about the boundary lines.This was months ago and I never heard anything back.
What they lack in communication, they make up for by raising your HOA fees every year. Wish they would let the home owners take over already and stop wasting our time.
So far, so good! I’ve only been here three weeks, but the two times I have needed something (trash service and approval for a fence), I have gotten immediate responses. It made my move much more manageable! Thanks!
Overall the service is Ok and I have no real problems with it except when I purchased a 18′ above ground aluminum flag pole a couple of years ago that was professionally installed into the ground and when I placed a 4 x 6 American flag up …
I can only echo what had been said prior. Terrible HOA. I wrote to them this morning, but recalled my email because I knew it would be a waste of time dealing with them. Would like to see where my hoa dues are going to, other than nitpicky and hypocritical letters.
I worked with Kristen Lee to solve an issue that I had and she was terrific! She’s was empathetic, kind and professional. I was super happy with her service.
Shout out to to Cecil Kenworthy at Vandalia. He has followed through quickly on a few requests for me and since he is new to the job I know he is swamped with requests and learning procedure. Thanks Cecil from a new resident.
I moved to the Avalon Community from another state four years ago. I had many questions from time to time, and Lee Clouse always responded quickly with answers and solutions to every issue He has been extremely helpful to me.
I Call with Lee and asked her to come and take a look at our backyard. She promptly and courteously came by and she said she would. I think you Whitley for being the woman you can depend on!
I have not lived at my community very long however when I have tried to contact CMS it is almost impossible to get a response – The ONLY one who has responded to me was Emily she has always returned calls unfortunately she only handles a …
Very unwelcoming, stubborn and extremely unaccommodating. Their internet service for “convenient” payments charges you random fees according of the amount you suppose to pay! How terrible is that!! Am I their servant or are they here for us …
Called several weeks go and never got an answer to my problem!! The gentleman that answered the call was totally grumpy and acted like I was a nuisance! You need to work on phone etiquette!! …
I am a electrical contractor owner of R&G Power Generators we specialize in emergency standby generators. Lee Clouse had the answers we needed to assist the Avalon Fishers, Indiana residents with whole home generator power systems.
I love living in Connor Crossing, The neighbors are friendly. The yards are all nice and neat. The only suggestion I have is that we need street lights
on Cottage Grove Lane
We recently moved to Bersot Crossing the end of March 2017. This is our first house with HOA, so we had lots of questions. Barrie Props answered all of our questions in a timely manner. We really appreciate it! Thank you!
The number of trash cans left out, cars parked on the street and unattended lawns negatively impacts our home values. It does not appear to be of great concern to the property management group.
Horrible. This company managed our HOA and it’s been a nightmare. Finally have a new board and we’re getting rid of them. Not soon enough. I’d give zero stars if I could.
Impossible to get ahold of. They’ve never once answered when I’ve called them, including the operator. My property manager has never answered her phone or returned my call when I’ve left messages. She returned my email one time after I …
I am in the Blackthorne Villas section and every week I watch the mowers come in and “scalp” certain areas of our lawn. I have noticed this is done on other lawns as well. Could you please see that this is corrected as such scalping harms the grass in this dry weather.
Worst management company. Now you guys are trying to pull a scam: Asking people to leave a positive review for a chance to win a giftcard. Please put our HOA money to good use, instead of ripping us off.
We just moved to our community a couple of months ago, but had the same property manager (Barrie Props) at our last community as well. She’s always responded to my questions and concerns in a friendly, yet professional manner.
I have lived in this neighborhood since 2003 original owners.Over the years the decisions has not been good,for instance the pool ever since they combined it with the HOA fees it’s getting dirty and way overcrowded we cannot use it.Other …
CMS sent an invitation to my email and link to this page requesting: “Tell us what you think”. Unfortunately this platform will not allow a lower rating than one star. Now that CMS is no longer in control of our community, marked improvements have begun. Shame on you CMS.
My husband and I pay large fees for HOA and nobody returns calls in a timely manner and when you are finally able to talk to someone the have no answers. This mgmt company as well as our last one are a bunch of crooks
For a company that should have their clients/communities best interest in mind, they have their own bottom line in mind. They use a maintenance company they own and charge the communities a premium rate. If you have concerns you become the target of negativity.
Does an ok average job. Live in Fox Hollow, which is a nice subdivision, however, the CMS has yet to repair our entrance effectively where a pothole developed. Looks awful.
Terrible customer service and their fees to get out of your HOA when you sell your house is outrageous. The state needs to start regulating their fees. Even the Realtor said the same thing. Nothing good to said about CMS.
I like the idea of neighborhood garage sales but it would be helpful to give people a few weeks notice so that they can get their items together. A week is not long enough and people need some more lead time and you would see more participation.
Debbie Kroeger has gone out of her way to take care of our communities issues, she gets the job done! I think you are better because of her caring for the problems of our community & works hard to make sure we are taken care of. Best person you have had!!
Very bad customer service. I am not sure why we are paying a fee to HOA when they absolutely do nothing to mange the community. All the so called “amnesties” are falling apart or not maintained. Very disappointing and very bad service. Not recommend to any one. This is from Shadow Creek.
Pool vendor fail. CMS to homeowner communication fail. Day 4 of no pool and I had to call for status. No apology and was told update will be posted when inspection passes. We need daily updates on this issue.
CMS has done an outstanding job of assisting with all of my home management needs. I appreciate their willingness to go the extra mile and make sure that my neighborhood is taken car of. Thank You!
I have been in the Enclave at Avalon for 6 months now and every interaction I’ve had with Lee Clouse has been very positive. I love my neighborhood and the HOA seems to fit in seamlessly.
Lee clouse was very rude in a phone interaction in which I called to follow up on an email with a threatening tone in regards to some Christmas decorations. After informing him we had taken down our decorations weeks ago he became very …
I have made a dozens of complaints about the same ongoing everyday issue that I have had for 3 years or so. Mary Byrd has not done one thing thy o EVEN try and help me. I am completely disappointed and disgusted by their lack of concern. …
Community Management Service Inc. are the very worst service an HOA can have, their customer service is awful. Most everyone I have spoken in our neighborhood complaint about them. DO NOT SIGN UP WITH THIS MANAGMENT SERVICES. AWFUL!!! One star is too many!!!
The worst mgmt co I’ve ever had to deal with. Their fiduciary responsibilities is not w/the homeoweners that pay their fees but w/the boards they serve. Unresponsive to maintenance request, records request, or any information request – a total lack of transparency. Hopefully they will be fired soon…
I am in the Enclave at Avalon. CMS has lost their credibility, based on my recent experiences with the CMS rep for our neighborhood. To me, this also reflects poorly upon the Avalon HOA Board.
I have been satisfied with CMS as our HOA manager. Our common areas are well-maintained and they have been responsive to any questions or issues i have brought to their attention.
There was some construction debris next to our lot from ongoing construction from a different builder across the street. This had been present for a few weeks and the responsibility of the builder but within 24 hrs of emailing Lee Clouse at the HOA things were cleaned up.
Worst HOA I have dealt with. Over-priced. Bickers about the smallest things. Doesn’t even know what specifications we should be following for mailbox lettering. Only tells us to work with a specific company, that charges $20 for something that you could get for $3 at Menards, and similar style. Very rude and horrible to work with.
This company fails to communicate on so many levels. Follow up on issues is non existent. Billing practices are poor. They are quick to send a home owner a letter for an infraction, but do not hold themselves and their subcontractors to the same standards.
I would rate this coummunity service for our HOA a ‘D” just because they obviously dont inforce the HOA rules which is why Walker farms will be a hillbilly hell hole in less than 10 years. There are already signs of it, molded siding all …
Working with CMS has been a pleasure of mine. Staff members always answer my questions in a timely manner and provide me with the information I need. I look forward to continuing to develop my relationship with them all.
This HOA will go out their way to blame anyone but them on the neighborhoods problems. We have a community pool we Pay for in winding ridge that we haven’t been able to use since it opened. Future buyers beware of winding ridge in Indianapolis!
Special thanks to Barrie Props for dropping my wool scarf off after I left it at annual HOA meeting. She went out of her way and her day…it was dark and after 7:00pm and cold outside. Appreciate that kind of service!
Generally responsive
Still waiting on several issues to be resolved from spring. (Lawn & paint damage issues). Lawn service promised repairs never done, with very little follow up …
I was traveling and my garbage cans were outside for less than 24 hours and one of your gals left me a note and put something in my file. Please wait at least 24 hours before wasting our money putting a letter in the mail about our garbage cans being outside. My gosh you need to have better things to do with our money.
Over the years I have had the opportunity to work with several management companies and I must say Barrie Props with Community Management Co. goes above and beyond all of my expectations. I have seen Barrie out in the community on the …
Lee has been our community’s HOA representative for years and we have always been extremely pleased with his helpfulness and responsiveness. He does a tremendous job and we appreciate all he does for our neighborhood!
Mary Byrd is great. I would like to be able to talk to someone when she is out of the office if it’s a quick fix. I would also like to know when she is out and will return so I know why it takes so long for an electronic or voice response. …
Recently my experience has been terrible.
Poor communication and still waiting for a new lightbulb in front of my home for over a week. How hard is that to replace? It’s a security issue. I’d be happy to write a more positive review when things improve.
Have lived in Avalon just over 5 years. Good job keeping up on plowing, mowing etc. Hittle guys can be a little careless but anytime I approach them they correct what they were doing so that is good. Lee Clouse has been good to deal with …
To all companies considering using this management service for your business needs, reconsider. Do not use this company. I repeat, do not use this company. They do not answer calls, they do not return calls, they do not take care (upkeep) …
I reported to Whitley Yates that the entrance to our Four Oaks community was dark – all the lights were out. She responded right away, and within a few days the entrance was beautifully and brightly lit! Awesome.
Mary Richardson was very helpful in my recent request for information concerning the upcoming Association meeting. I feel that with a local advisory committee the communication would improve and there could be a resident voice to assist both management and the residents to keep our community beautiful, safe, and informed.
The professionalism and customer service that Tamara has provided is excellent. She is knowledgeable and friendly and really seems to care about her job and her interactions with others. I would recommend her for any of your needs within the business because she does and outstanding job.
Really from my homeowner’s perspective, the CMS management has been great in our neighborhood because I have not had any issues. No reason to reach out to them because things in the neighborhood are just taken care of. I appreciate this – one less thing to do in life, they just make things work. Thanks!
This is for Shadow Creek. The streets are like an obstacle course trying to dodge all the cars parked in the streets. It causes blind spots and I’m terrified someone will be seriously hurt. My family has incurred expenses from at least two …
I have yet to have a positive experience with CMS and have lived in 3 neighborhoods they manage. They are extremely inconsistent in thier approvals and take little to no action for homeowners not following HOA guidelines.
E-mail sent to Lee on 8/6/18 regarding dissatisfaction with Hittle and disappointment that no movement has been made to establish Lot Maintenance Association Committee as outlined in Avalon Enclave documents. It has well over one year …
We moved in December 12, 2017 and love the lawn being mowed and the snow shoveled. Recently the power washing was wonderful. It removed all the spider webs and dirt from the summer. Thanks for all you do!
Please focus on picking up the trash and debris that is everywhere. The builders allow too much of it to blow away. The streets are no getting swept as often as they used to by Republic. Also, please walk the property so you can see the …
Folks are great at providing feedback when lawn maintenance or mowing required but they need to be consistent in enforcing these rules on all homes. Unfortunately, a few homes are being targeted repeatedly while other homes get by without taking any action.
I have never had a good experience with this company, I have always been treated as if I was the enemy or a criminal. I did not deserve to be talked to with such rudeness from Clouse or the woman over him, who had a melt down and acted …
I have had a great experience living in a community managed by CMS! They make payments easy, and our CMS rep Jennifer is incredibly responsive to e-mails. She resolved my issue immediately! Our community has benefited greatly from using CMS.
The HOA must develop some guidelines and must take action to guide residents to drive SLOW and not like a race car. I have observed many drivers zoom in and done even care about the school bus, kids crossing the roads. They all are either …
We have lived in the community for 6 months so I don’t have the insight for the entire cycle but the time that I have been here, the grounds crew are all very hardworking and friendly. They take care to not disturb our gardens and completely clean up the walks and driveway after every cutting.
The pool situation has gotten way out of hand. The hours are so limited that it’s hard to enjoy it even on the weekends. Something else needs to be done to make the homeowners accountable for their guests and themselves at the pool if an issue comes up. Penalizing the rest of us that use the pool with no issues is unfair.
I would like to see some attention to the entrance of Blackthorne Villa. The flower beds were not cut back after the winter and now all of the new growth is having to push past the dead stuff. Looks neglected. Also, the town home looking …
I recently received a $765 bill that came from a $30 late fee that I was never informed about. I’ve made 3 HOA payments and not once was I notified there was an additional balance. After receiving the bill I tried to call and talk to anyone …
I have been a board member of the Ambria HOA for over four years. Community Management Services, Inc. provide excellent service and follow-up for our HOA. Barrie Props represents our interests with vendors, policy guidelines, and …
In January, CMS hired a company that used industrial grade ice melt that eroded my front steps and the sidewalk. Here we are in late November and my steps have not been fixed. I followed up with CMS multiple times over the course of the …
I live in whispering falls. We have fountains at the entrance that don’t work. Homeowners violating covenants. And nothing gets done. Pool gate been broke. Think twice in having a management company. Better off having a HOS ran and controlled by people who live there and actually care!!
CMS representatives tell you what you want to hear and do nothing. I live in Blackthorne at Plainfield and have been told for 2 years that the cattails and weeds behind my house would be cleaned out. It’s still one weedy mess. Every …
Very disappointed that CMS is sharing my information to a third party Sperlonga Data & Analytics even though I have asked to opt out of this service in writing several times. People that pay their HOA dues on time should not be apart of the …
I am a new homeowner – late summer 2018. My concern is the condition of the pool. I don’t believe the filters are working or have been cleaned. Only used the pool once but it was dirty – hair, bugs, etc. Ick.
Sorry to say as I always give benefit of the doubt but our HOA at Grand and Main is HORRIFIC. …
Something just didn’t seem right with the management service signing up with the credit reporting agency…for lates and on time payments. Everything we do as a homeowner in the community requires approval and I feel the same should apply to the management company. We do pay for their services after all and we should have a say.
I’d like to echo what others are saying. We pay for an HOA, but they do not act like an HOA. Slow to respond, but quick to issue citations. None of the issues I have brought to them have been address. Was told at one point by the VP that …
When we moved to the neighborhood our sellers did not leave the pool passes. We contacted the HOA and they were very quick to get us replacement cards and mailed them directly to the house so it was very convenient for us!
David Weekley’s promise with our home sale was a clubhouse opening for the summer of 2018. Can we hear updates on the status, since it is delayed? I see it has been decorated for Christmas. Was that done with our HOA fees? If so, we do not understand why we’re spending money to showcase something we cannot use yet.
Property managers ignore neighborhood maintenance and safety concerns – for years; many homeowner questions remain unanswered concerning budget, public information is still difficult to obtain, the President does not return calls. In general, I would not give 1 star.
I agree, pay it forward when deserved, not asked for.
I will say that since Mary has come aboard I have seen a big improvement. She responds in a timely manner, does her best to get answers and contacts the …
I plan to return here to update this review in the near future, and hope to increase the number of stars. Our new community manager, Laura Hoya, has been very responsive to my inquiries and requests so far, and a pleasure to work with. I am …
I’ve only had a couple occasions to speak with Jenniffer Jasper since we moved here. She has always been most helpful and pleasant to speak with. We appreciate knowledgeable, kind and happy customer service communication. So far CMS has provided a good service to our family in our beautiful neighborhood.
This is for Harrison Crossing. Our pond continues to look bad – trees and brush around the pond need to be cut down. I am just not very happy with the customer service we receive. I feel like we, the homeowners, are always to blame for the …
We live at HUNTER’S RUN…..We have been paying HOA dues for YEAR and HALF. When we first moved in we didn’t even get a HOA handbook (not even sure if there is such a thing here) you just know the rules once you BREAK THEM. The ONLY thing …
Had problems with our ‘Septic System’ unit, 2 different times within 2 weeks. Contacted Barrie Props both times and she promptly contacted SOS to service the system. First problem was the pump, which was replaced. Second problem was the …
I can’t even take my children to the park as it is literally falling apart from rust damage. There is always trash, broken glass, cigarette butts, beer cans and CONDOMS in the mulch that is by the way, never cleaned out or changed. They …
Had this service for 4 years while subdivision being built. Completely unresponsive to emails or other communication. Owners insisted on a meeting, expressed this concern. But it never improved. Issues were generally ignored. Acted as a wall between the homeowners and the builder. A sham.
I hate leaving such a low rating (even though they deserve 0 stars.) I never leave bad ratings for people! Even when I have bad service. People have bad days, things happen and everyone is just trying to make a living and I would never want …
We always need to send an email reminding them to mow the grass! Every time! 1 swimming pool for 1200 homes! Every year they have different regulations for allowing or not allowing us to put our fences. I really wish we could get some better service for the fees we pay and it keeps increasing every year. 🙁
I think CMS does a great job! They look out for each neighborhood that they manage and make sure that your property values stay out if not increase. They send out letters when letters need to be sent for trash cans, trees, etc. Our property …
We live in Shadow Creek Farms in Columbus,In. .
Although I feel HOA’s are both a Godsend and a Pain in the Tush! They do serve a purpose and they do help maintain a clean safe community environment. It’s when …
This management company is a joke. In winding ridge, we have limited peak hour usage of pool due to safety concerns. Now, my family can not use the pool because we don’t go during peak hours because of the safety concerns. When I have asked …
I am living in Beer Creek Community since 2016 and loving it. I emailed Brent, many times and he was really prompt and helped lot in fixing issues. One of the trees, in my property always have issue. It dies within week time they planted. I …
This is my first home and my first time with a HOA. I have lived in my home for about 7 months and just learned about the need for a pool card. Not sure when I was supposed to get it but I never did. I wanted access to the pool for memorial …
In my view, CMS should be replaced with a competent company that demonstrates that we at the Retreat are their customer…the leadership has not done so as long as they have had out business, and If I was on the Retreat Board they would be …
I’m not sure why we pay HOA dues. The playground is why too small for the amount of homes. Many other HOA’s offer gym equipment to use at a common building. We are really looking to move to a different neighborhood. I have been warned twice …
I am very surprised that there is no provision for homeowners with disabilities for a reduced HOA fee. My mother will never use the pool or clubhouse, you don’t mow her lawn or provide any other service. Snow plowing is poor at best. What services exactly is she paying for on a fixed income?
I must say that the HOA concerning Chessington Grove Lifestyle section has improved over the last few years and now We get a response / information within a day or two. Thankful they are taking the initiative for better action and communication with the homeowners. Maintenance is the key here for everyone.
This is for Shadow Creek Farms. The HOA is not very involved in the community. We have one meeting a year where the representative shows up to get a list of complaints and do nothing with that list. They nit pick down to the font and color …
Why can’t we get a response to an issue we brought to your Walker Farms HOA rep for each of the past 2 years? Do you have a date for the HOA meeting that was recently cancelled? Why is this taking so long to organize? Are you presenting …
I live in Winding Ridge. They have limited the pool hours to just “peak times” so that security can be present. I don’t like going during peak times b/c I hate crowds. My husband works early afternoons/evenings. He cannot enjoy the pool …
Have not seen much benefit from a management company at Winding Ridge. They raised rates, but took away bulk of access to amenities, such s the pool. Long ago basketball was taken out, playground min, and falling apart. No common area for …
I have tried calling to get information multiple times. No one answers, no one returns calls. Dues owed are not posted before the due date. Meanwhile they are happy to implement a plan to report late payments to credit bureaus and ask …
The new HOA board run by homeowners for Southern Dunes continues to uncover mistakes made by CMS over the years as we progress in our transition to the new management company. Before making a business decision to switch management …
Approximately 18 months ago our neighborhood turned over from a Pulte controlled one to an HOA Board controlled neighborhood. While we had the normal learning curve bumps and bruises, CMS really made the transition go very smoothly and work …
I regret moving into a sub-division with HOA fees and not seeing anything get done, except for the nick-picking, letters and emails that I receive from them. When we first moved in WR, we did not have any issues, but over the past few …
So far our experience with CMS for the Estates at MeadowBrook has been great. The online system is easy to use for communication, concerns and payments. I heard a few complaints about the HOA telling certain neighbors that their mailboxes …
I live in Walker Farms. So far, they have been very informative and quick to respond to my questions/requests. This is our first home with an HOA, so I don’t know how it compares with others. For the price I’m paying, they seem to be doing a good job.
Barrie Props has always been so helpful when it has come to getting stuff done! She is always very quick to respond to emails and has even called me. She is super easy to talk to and actually listens to our concerns. I feel as if some may …
Since you asked, I’ll answer. I’ve been patiently waiting for some improvements to be made to the bioswale that is directly behind my house, between Stableside Lane and Jackson’s Grant Blvd in Jackson’s Grant. My neighbors and I have …
I live in The Retreat. Recently, I had a water leak and water was pouring down the front of my fireplace. I called the “emergency line” and was told a contractor would come out to address the leak. After waiting for 2 hours, I called again. …
Still having to look at trash cans in front of garage doors in Chessington Grove, west side of Ferguson Road. What’s it take to get people to stop doing this? We pay for services not rendered. Also, you keep building, swimming pool is …
The public grass was not getting mowed. There is a tree in front of the pond located on the public area. The worker he mowed only one side of the tree. He did not mow the other side of the tree just for saving the trouble driving two times …
This review is specific to the duties performed at the Shadow Creek View development. We have lived in this community nearly a year now and for the most part are satisfied with the HOA fulfilling the job we pay dues for. With that being …
We are John and Ruth Nasser, we live in Blackthorne Villas and I have to give kudos to our new Rep Whitley Yates. She seems to be very responsive, knowledgeable …
Why has it taken so long for the irrigation to get shut off for the season? We do pay CMS to manage our community, right? That should include oversight to landscaping, mowing, irrigation among other things, yes? Why are these landscapers …
I got an email this morning asking for a positive review for CMS. Unfortunately, however, I’m unable to give a positive review. I am able to give an honest review. …
Have a ongoing concern with potential hazard in our subdivision. Contacting CMS brought a very quick response, though it was not the one I was seeking. We are currently working together to achieve a favorable outcome. Thus far I have no complaints.
I’ve only lived in my community for about 6 months, and don’t really like the way things are handled at times, but I can just move on, as I have only really had the one “issue”. But to fish for good reviews for a $50 reward? That’s just …
I am on the fence with this management company. Our neighborhood (The Reserve at Steeplechase)has a lot of issues with up keep and maintenance of the common areas. Lack of grass, lots of weeds. Dead or almost dead trees. Hit and miss …
I’m honestly shocked at all of the one star reviews! I’ve only lived in The Woods at Vermillion for a few months, but I’ve been very happy with the HOA and haven’t had any issues with response time. Laura Hoya is prompt and courteous. …
The landscape company that services our Comunity is horrible. Multiple complaints have been made to CMS, and have fallen on deaf ears. It seems like our property manager likes her postition, but does not want to take action when the …
We live at Meadows at Bainbridge. This is our fourth summer here. This is our dream home and we love it. We are so grateful to be living here. Our neighbors are fantastic. Of course, there have been problems with the irrigation systems, …
Meadowbrook Village – I received a “courtesy” letter regarding my mailbox, which has been completed, but find it amazing they chose 1 supplier with extremely high prices and claim to offer discounts..Then I receive an email survey regarding …
New resident to Oak Trace. Requested my gutter be fixed in March. No reply for nearly 2 weeks. Was told a work order was submitted and a company would be out. In early May my gutter was still leaking. Was informed that the company did …
Snow removal never in time (only prompt once last winter, cause the snow was too, too heavy); Lots of common grasses never mowed. Only the community entrance looks fairly good, from which I feel pissed off as one of the hundreds of …
This is THE worst property management company. Nearly 250 reviews and an overall 2.8 star review. What does that say about a company? Would you eat at a restaurant with that horrid score? Of course not. You deserve better than …
My husband and I have lived in Blackthorne Trails for only 5 weeks! I will say that Barrie Props answered all my questions very quickly before we moved! Whitney, who is now property manager has quickly gotten back with me for a missing …
*** Highland Green in Brownsburg, IN ***
Overall, Barrie has been responsive. The landscaping company that we use does a …
CMS does not hold our vendors accountable for our HOA. They are slow to respond and information provided is lackluster. Communication could be drastically improved, especially given that was one of the main selling points of switching …
I’m very happy with the response from the shadow creek HOA. They were very quick in addressing the situation and resolved the issue i had. I’m waiting for the last thing in my list to be done and would increase stars but so far very very …
I can share 3 experiences.
1. If you go out of town call them so you wont get a letter for your trash can being out to long. This must be a big priority for them. …
They’ve added in a lovely option for themselves to report late fees to credit bureaus. They send out notices of ‘violations and threaten to put means if those violations are not addressed but will not respond to multiple emails and phone …
Probably one of the worst around. This company clearly works for the builder rather than residents. They actually campaigned to raise rates, refuse to salt/plow, refuse to install signs, refuse to bid out contracts, and go back to the …
CMS sent an email wanting honest feedback of their performance, so here it is. I have lived in the Shadow Creek Farms Community in Columbus, IN for 14 years now. Since CMS took over several years ago, the “service” is almost laughable. …
I was highly disappointed in the communication for the neighborhood garage sale in Walker Farms. There was only 1 small sign at 1 entrance to notify residents with little notice and the only public notice was a sign at a major intersection …
Please do yourself and your neighborhood a huge favor and choose a different company. This company has absolutely horrible customer service and will not reply to your emails. Multiple people have been emailed with zero response. They are …
First off I think this 5 star ratings have to be faked… And it looks like most of them are vendors that do work for CMS not home owners. I think if you talk to homeowners you will find by and large we are unimpressed with CMS. They do …
Community Management Services is the absolute WORST HOA! Rating them with a “star” is a complete insult. Talk, talk, talk with zero action. In fact, Barrie and Christopher are so horrible and awful….they are simply HORRAWFUL!!!! You …
I am very disappointed with the lack of communication regarding the completion status of the Community Center in Jackson’s Grant. To start with, construction was to begin in May 2017 (actually had ground breaking ceremony at that time) with …
Overall they do a fine job. I appreciate how nice the neighborhood looks. The only two issues I have is, one we got a letter for a violation, but there were no specifics listed, I had to call to find out what had occurred. It would be more …
My husband owns a business and we are just one of the many vendors Community Management Services utilizes throughout their communities. We are always treated with great respect by the managers we come in contact with. The one thing that …
This is the absolute worst association company! Our neighborhood common areas are horrible. Our neighborhood home owners have been going back and forth with CMS for years and still nothing gets done! It’s ridiculous. My hope is that once …
Barrie has been contacted many times pertaining to trees interfering with folks using the sidewalks. She is aware of Fishers guidelines, and has been absolutely worthless in this matter. We have had direct conversations and walked the …
We moved into our neighborhood about 2 years ago. Overall, I do not have any issues with CMS. Mary B. was quick to respond to my e-mails. I love the entrances decorated with beautiful flowers coming into my neighborhood. I also think …
Community Management Services takes pride in customer service(As mentioned in every email…”Great property management begins with great customer service”), but I have had poor response rates and poor initiative to help. In Persimmon Grove …
I’ve always have had issues with this company from buying a newly built home trying to get access to a key fob in order to open our community pool gate. I have email records for over a year trying to get a single work order fulfilled. You …