At Compass, we have a treatment team of 35 clinicians including psychiatrists, psychiatric nurse practitioners, clinical psychologists, clinical social workers, and mental health counselors who are here for you and your family. We also offer Transcranial Magnetic Stimulation Therapy (TMS) to treat severe, medication-resistant depression. Please click the links above to learn more about our clinic, our providers, and our services. Or call our office at 515-412-5112 to meet with one of our providers.
| Friday | 9AM to 3PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
2500 82nd Pl, Urbandale, IA 50322
Have been helped tremendously by Compass for many years.
Son saw a therapist here and was asked inappropriate questions, therapist used profane language and made inappropriate comments.
Go where the best minds are, they have been very helpful to me and have helped save my life
Terrible experience. Billed for more time than I was seen, lost appointments, billed months after visit…would not recommend.
Nonsensical, uncaring, and unreasonable policies prevent this business from being a compassionate and helpful mental health provider.
Very professional and helpful staff. During my time with Cal I learned a lot. The skills I learned here will be helping me for a lifetime.
Friendly, efficient, and willing to work in collaboration with all stakeholders to ensure integrity in the holistic care of children and adolescents, and their family.
Worse place to get counciling for mental illness.The therapist I had made me feel so uncomfortable and it was just awkward.plus I just paid over $600 there and they said I never paid it.im taking them to court.
Would give 0 stars if i could.
I have been coming here for years. I have always been satisfied with services. They do a wonderful job in a broken mental health system.
The worst office staff I have ever dealt with to the point we rescheduled at a different clinic. If you cars at all about being treated with compassion go anywhere else
The staff Is patient and friendly. I have been seeing therapist here on and off for about 12 years. I always feel welcome.
The staff and Dr. Barlow are wonderful. They run a tight ship and are very receptive to their patients needs. I highly recommend them!
HORRIBLE! Run for your life! They have 1 billing person who works from home she doesn’t have a clue! You will be billed the wrong amount, they will come up with charges after the fact and the receptionists have zero tact and clearly lack training. Not worth your time…
The worst. They do not ever return phone calls. Have left messages and spoke to receptionists on 4 different occasions over 2 weeks. Asked to Doctor return call. Still waiting after a month. Do not go there if you need help.
They don’t diagnose, they guess. You’re a giunea pig for years of drug trials. Don’t disagree with their choice of meds or stand up for what you know body won’t tolerate. If you do, they take away all meds, suggest you see someone somewhere …
I can honestly say that Bruce Buchanan saved my life. He has helped me through the hardest things I have ever experienced. I HIGHLY recommend his practice to anyone needing help.
The place is fine. Not perfect but it’s a mental health institution, it’s kinda to be expected. The front desk staff, the therapist I see and the nurse practitioner I see are all very kind and do whatever they can to help me.
I’ve been going to compas for 6 years now and I love it. It was the first place I went to for therapy and medication, and to this day I would recommend them. Billing can take some time but that’s to be expected with insurance.
I saw Jenny, a short middle aged woman with short hair. She has the chemical structure of serotonin on her wall. However, don’t expect her to help you become better. When I told her I was having trouble with working because I have social …
I would give zero stars if allowed. I was harnessed by this facility with phone calls. In addition to that I was belittled by the office staff and never got an apology for their mess ups. Dr. Cal, is borderline abusive therapist. I was only …
Fantastic place. For the first time in ~ 20 yrs I do not feel depressed. TMS has really worked for me. Dr. Barlow and his whole staff are extremely professional and supportive. I was a bit skeptical pre-treatment but the results have been superb. I highly recommend TMS and Compass Clinical.
All my therapist Jenny cared about was making money! Not my well being. I missed an appointment and I showed up the next for her only to tell me she didn’t want to help me because I missed my appointment last time. So I opened up to her for nothing. Thanks for letting me down.
I really liked it at first everyone was polite and it was a nice place. However the will drop you, refuse to answer calls and ignore you if you miss any appointments. They don’t care that you have a life too and an 18 year old that is just …
I was reffered by my Dr. six months ago to see a therapist, so almost three months ago I decided to call and make appt. I got one three weeks out, got a call on the day of the appt. and therapist was ill (I understand it happens). So I get …
I’ve had them call me the day of an appointment to reschedule me multiple times now and give me a new time months later. If you don’t have enough personal to take care of your patients at least let them know up front to find another provider.
Bruce is the best therapist. Helped my family for years. He is very caring and compassionate. I trust him completely and cannot say enough wonderful things about him. He is the very best!
I have not been to this clinic and have no intentions on trying to get in any longer. I was referred here to get help for my 6yr old son but have never received a call back from the Dr I was put in touch with. At the time my son was on …
Dr. Barlow is awesome he is extremely supportive and easy to talk with. I have never had a bad experience with the front desk staff. Every employee really seems to care about how you feel and are very helpful.
Check your bill!!! I was referred to Joy Ashbaugh for memory deficit. I saw her for one appointment but was billed for two visits. I contacted the office and they told be I had been there for a second appointment and Joy wrote a progress …
I dont recommend them for mental health counseling, my therapist was a nightmare and made rudely inappropriate comments that made me stop going.
Would HIGHLY recommend this facility!! Our family had utilized Bruce Buchanan and several other therapists to help us reach our goals towards being a strong, cohesive blended family unit and healthy from PTSD. Bruce is amazing and he …
Compass has saved my family in more ways then one over the past 6 years. My son suffers from severe OCD, anxiety and depression. His therapist, Bruce, has turned over every stone to help my son from biofeedback, hypnosis, an array of …
Just received a bill for $135, nearly three years after I was told not to come back. At no point in that time have they attempted to contact me. At no point did they inform me that there was a co-pay. …
If you’re looking for a diagnosis or even hands on therapy I do not recommend this place. Was sent there for my daughter to get evaluation for 1 or 2 visit to be diagnosed and she refused to diagnose or tell me anything and just kept …
We drive 2 hours to receive services from several of the therapists/doctors at compass…always very professional but more importantly, real and down to earth. It has been very easy to feel comfortable here and I would certainly recommend their services. I am glad we were referred here to begin with!
My children and I all saw therapists there. My overall opinion is that they are mostly condescending, egocentric, rude, and not all of them are terribly bright. If you miss an appointment, you will be charged an exorbitant amount of money …
I’ve been coming here for the last 6 months and have been made feel very welcomed. The receptionists are always in a good mood and willing to go the extra mile to help meet your needs by doing more than most other private clinics out here. They don’t have reminder calls but my phone has done a good job at reminding me. two thumbs up!
We have a large, complicated multi-racial family. Bruce Buchanan and others in this office have helped us with early childhood trauma, reactive attachment disorder, anxiety, and several other extremely critical life issues. …
Extremely disappointed in my 3 yo daughter’s (former) therapist. (Yolanda Dixon) …
I cannot explain how my treatment works on a physical basis. I can explain how my treatment impacted my life. I am about 8 weeks post treatment. During treatment, my depression subsided to a point that I started changing my behaviors. Not …
This place is wonderful! We have seen our therapist as individuals and as a family for the past 10 years. Bruce Buchanan has been accessible, caring and a lifesaver for our family. He has always seen us when needed. I have reccomended this group to friends that have been impressed wit their experience.
The staff and my therapist here are very caring. I am currently working through some issues and they have been very helpful. They are very clear that if you do not cancel an appointment within 24 hours, you will be charged for it. I think …
If I could give them Zero stars, I would. They are a facility that deals with mental illness and the women downstairs DO NOT understand how to deal with people with mental illness AT ALL! Courtney Fuller is absolutely AWFUL (Zero compassion)! Beth Frettim isn’t much better.
Compass is an AMAZING place. From the moment you walk in you are greeted with warmth, friendliness, and professionalism. The front office gals are great. Scheduling is easy and they are happy to answer questions and help you. The newer …
My trusted and compassionate psychiatrist moved to Compass Clinical Associates a couple years ago. Each time I arrive for an appointment I am greeted pleasantly. I have always been treated with respect and care by all the staff. In fact …
Compass Clinical is an excellent place to receive services for your mental health needs. My family has seen several of their professionals. Each time these professionals have treated the members of my family with respect and understanding. I would not go anywhere else for my mental health needs.
I never made it past the receptionist. I stopped in, because I had brought my older children to this office (via referral) when they were teens, and had decent luck. So, it seemed like a good place to start for my current teens. …
I have recommended Compass Clinic multiple times over the past several years. Counseling has helped my children and myself through some difficult times. Bruce is one of the most caring and professional men I have ever met. He has been …
As a foster parent of 8 years I worked with 4 different people in this office, as well as 6 other therapists in the area. I would recommend all 4 I’ve worked with at Compass. Their scheduling system isn’t crazy backed up, billing is easy, …
My son started at Compass Clinic several years ago as a young teen for ODD (oppositional defiant disorder) after trying a different clinic that was a disaster. His counselor at Compass Clinical has be fabulous to work with. He’s really …
Went for an initial visit. She was late15min ,it was my first visit and she still had to take care of my paper work that took about another 5 to 7 minutes. After 35 minutes of actually talking she was getting ready to get me out of the …
I recently went to Compass for Psychological testing and diagnostic. During the initial visit, the Psychologist seemed friendly enough and asked the usual intake questions. Second visit was WAIS testing which took approximately an hour to …
I have been going here for years. Saw a wonderful lady that listened to my needs. Unfortunately she left for a different job. The lady I see now has no personality, doesnt listen to what I’m saying, told me to double up on a medication …
After trying out many different clinics/therapists, I finally found Compass Clinic! I’ve never felt more comfortable then my time spent with their team. My therapist was patient, kind, caring, and very understanding. She broke things down …
If you’re seriously considering getting your mental health straightened out, I HIGHLY recommend you stay AWAY from this god awful place. The staff is absolutely rude. NO ONE will return your call unless it’s to collect on a balance. I …
The billing and insurance staff at this office is almost unbelievably incompetent. I called in January, asked if they took my insurance, they said yes, scheduled an appointment for March. I made my co-pay on that visit. I had two additional …
Before Bruce passed away, this place was amazing. But over the past 3 years it’s gone very downhill. The billing department is a joke, and the upstairs office staff are rude and just awful. The downstairs ladies are amazing though. …
Went for marriage counseling back in 2017. Got divorced in 2018. Ex was suppose to pay an old bill, he didn’t. So I paid it in 2021. Looking for someone to talk to today in 2022 & they claim they didn’t get $21 & I have “been terminated” …
They only care about getting your money. Don’t bother going here, the office staff is hard to get ahold of, the doctors give minimal effort if they don’t just brush off your concerns, and charge an insane fee if you’re unlucky enough to miss an appointment. The only follow up you get is for outstanding balances.