Not impressed with the new makeover. The mural on the wall doesn’t really go with the rest of the decor. Super impersonal. You see maybe one or two tellers and no one else. The turnover seems constant. Don’t even know who the credit union manager is by face or name.
Complete trash only person that knows what he’s doing is Andy. Don’t go there for a loan shelleys a worthless old hag that won’t get to u until closing time
Tamra was an extremely courteous and knowledgeable staff member who helped with everything I needed. Thanks again Compass Credit Union Sparta, Michigan branch.
I have been a member for over 20 years and the way they protect my account is amazing. They have always been there to help me with everything I need. Recommend highly
Been there for a year and I think everyone I have been in contact have been polite and very helpful. They even went above and beyond by coming outside to the vehicle when my mom has a hard time getting in and out. Thanks Elizabeth and the rest of the staff. Keep up the good work. 👋👋 …
Very slow . always long lines and new people working all the time. They must have high turn over. Staff comes off rude . I always pay extra on my loans but they never seem to put it towards the principal. They tried explaining what they do but I still don’t understand. Ready to pull my money out and close accounts
I really have had very great experience there. A sweet woman Amber Russel give me her full attention and make sure that i am tooken care of. She is very helpful
My experience with Rouge River credit union was terrible. The staff was very unprofessional and disrespectful. I wanted to open a account and was told “Elizabeth” could help me. As soon as I told “Elizabeth” I was in the military she …
I have Removed all my accounts, but 1 loan, soon to be moved.
This credit union doesn’t value their employees anymore, they do not value their members anymore, which is the original reason I started an account there 15 …
Been a member for over 30 years, they have lost there small town feel. Has been nothing but a pain working with this bank on every level. Very poor, if your looking for a new bank you’ll be better off looking elsewhere
If I could give this establishment zero stars I would. After being a member for over 25 years I was so happy to close my account with them. They didn’t even bother to ask why I was going elsewhere. The staff member I had spoke to was …
My father set up accounts for my sister and I when we were in grade school. He put $5 in each account with every paycheck. When we graduated the accounts became ours to manage. RRCCU and it’s staff have been friendly, reliable, …
My review is solely on the teller Amber. She is amazing and the only reason we stay with Compass. Amber is the most professional and most qualified at the bank!
If I could rate any lower I would. If you’re working on your credit go just about anywhere else. Here you’ll find nothing but bad attitudes, poor service, and insults. I’m not going into too many details but the loan officer here was one of …
Amber is very polite and efficient at her job. Every time I come in to do my banking she has a smile on her face and greets me! When I come in to do my banking I look for her!
Great place to work with and great people! Amber is always smiling and happy to help me with any of my questions. She is very knowledgeable and friendly that shows she cares about her customers!
Well I’ve been with this credit union for 22 years an have always been treated like a member of the family they’ve been so helpful with loans.an transactions. I’m on first name basis. Amber an everyone have been very helpful to the in an out process ill never go anywhere else. Compass credit union for life
I got the pleasure of working with Amber! She was amazing she made sure that I understood everything, that my transaction went smoothly and you could tell that she genuinely cared! She took her time with me and was also very patient as I …
I recently came to this credit union hoping to take out a small personal loan. The staff was extremely professional and kind, and made me feel like a person rather than just a number. At the time that I approached them I was not a member …
Recently did an auto loan. They refused to take a debt card or ACH transfer over the phone. They made me drive 50 miles to Sparta branch during business hours. Absolutely ridiculous
When I walk into Compass credit Union I’m always greeted with a very warm welcome. My experience is with Amber who is always smiling .Knows me my name. She is excellent at her job. With Amber you can tell it’s more than just a job. She truly cares for her patrons.
Svena was so kind and willing to go above and beyond with her customer service to help me with a matter involving my payroll/direct deposit misinformation. Her customer service was compassionate and calming due to the frustration I was having with my payroll issue.
This place is very nice when do go in and they try to help you as fast as they can. But I’m always busy and can never go in so I call, I never get an answer. If the phone even gets picked up it goes straight to voice mail. I called like 4 times in a row and no answer.
I applied for a small loan. Called several times to check up on the status. About 2 weeks roll by and several phone calls later and a hang up from one of their employees, I finally get an answer. This bank does not seem to be professional …
I’ve had Compass CU for 14 years. The staff is friendly and welcoming. Understanding even in the most dire of situations. I know I can count on and call them anytime. They know you by name and take the time to get to know YOU as a person. I …
Been a member for going on 6 years and they are always with out fail friendly and pleasant and even helped me with application issues transferring funds to pay pal etc. Highly recommended to bank with them. I would put graphics on my …
(Translated by Google) Thanks to Amber who knows how to speak Spanish. She is very kind, she always has a smile. …
Not impressed with the new makeover. The mural on the wall doesn’t really go with the rest of the decor. Super impersonal. You see maybe one or two tellers and no one else. The turnover seems constant. Don’t even know who the credit union manager is by face or name.
Pleased
Amanda is very kind
Polite service
Take your business elsewhere very unprofessional staff.
Slowest drive thru ever.
Great service!
Thank you Amber for always taking care of me!
Tamra Rhinehart is so friendly and helpful!
very unprofessional and noone can answer a simple question or phone. was on hold for 50 minutes
Can’t get our debit card to work and keeps saying wrong pin numbers. Can’t get a hold of live person to help with this.
The 3% checking is the easiest money I’ve ever made. Thanks Compass!
Been going there since 1990. Always great service n there all so nice.
Have gotten way worse in the past few months on top off shuting my card off 4 times no for no reason
Complete trash only person that knows what he’s doing is Andy. Don’t go there for a loan shelleys a worthless old hag that won’t get to u until closing time
Amber is one of the best!! Always friendly helpful and always smiling.
I have not had a bad experience yet. They are knowledgeable and always anwser my questions.
Amber Is Awesome she is the best in there.. She is very professional, very caring and very understanding..
Thirty years+ I’ve been a member, have seen the service go down hill. Will screw members in a heartbeat to charge fees
I think the people are SUPER nice there and all I really do is have a checking and savings account there and it works :))))
Love banking at CCU. Wouldn’t bank anywhere else
If I could give them 0 stars, I would have. Absolute worst place I have ever banked. Wish I would have read the reviews before wasting my time.
Great credit union! Amanda was very knowledgeable and a huge help when I came in!
Great place to go to. Clean and very welcoming. Tamra is always very helpful and greets everyone with a smile.
Love the atmosphere and the people! Tamra is such a sweet and smiling face that warmly greets me everytime!
I’ve found the tellers generally very nice and approachable. I haven’t had any issues when I go here, so I recommend it.
Amber Russell is always a pleasure. She always has a smile on her face and is very helpful.
Tamra was an extremely courteous and knowledgeable staff member who helped with everything I needed. Thanks again Compass Credit Union Sparta, Michigan branch.
I have been a member for over 20 years and the way they protect my account is amazing. They have always been there to help me with everything I need. Recommend highly
Been there for a year and I think everyone I have been in contact have been polite and very helpful. They even went above and beyond by coming outside to the vehicle when my mom has a hard time getting in and out. Thanks Elizabeth and the rest of the staff. Keep up the good work. 👋👋 …
Very slow . always long lines and new people working all the time. They must have high turn over. Staff comes off rude . I always pay extra on my loans but they never seem to put it towards the principal. They tried explaining what they do but I still don’t understand. Ready to pull my money out and close accounts
I really have had very great experience there. A sweet woman Amber Russel give me her full attention and make sure that i am tooken care of. She is very helpful
My experience with Rouge River credit union was terrible. The staff was very unprofessional and disrespectful. I wanted to open a account and was told “Elizabeth” could help me. As soon as I told “Elizabeth” I was in the military she …
I have Removed all my accounts, but 1 loan, soon to be moved.
This credit union doesn’t value their employees anymore, they do not value their members anymore, which is the original reason I started an account there 15 …
Been a member for over 30 years, they have lost there small town feel. Has been nothing but a pain working with this bank on every level. Very poor, if your looking for a new bank you’ll be better off looking elsewhere
If I could give this establishment zero stars I would. After being a member for over 25 years I was so happy to close my account with them. They didn’t even bother to ask why I was going elsewhere. The staff member I had spoke to was …
My father set up accounts for my sister and I when we were in grade school. He put $5 in each account with every paycheck. When we graduated the accounts became ours to manage. RRCCU and it’s staff have been friendly, reliable, …
My review is solely on the teller Amber. She is amazing and the only reason we stay with Compass. Amber is the most professional and most qualified at the bank!
If I could rate any lower I would. If you’re working on your credit go just about anywhere else. Here you’ll find nothing but bad attitudes, poor service, and insults. I’m not going into too many details but the loan officer here was one of …
Amber is very polite and efficient at her job. Every time I come in to do my banking she has a smile on her face and greets me! When I come in to do my banking I look for her!
Great place to work with and great people! Amber is always smiling and happy to help me with any of my questions. She is very knowledgeable and friendly that shows she cares about her customers!
Well I’ve been with this credit union for 22 years an have always been treated like a member of the family they’ve been so helpful with loans.an transactions. I’m on first name basis. Amber an everyone have been very helpful to the in an out process ill never go anywhere else. Compass credit union for life
I got the pleasure of working with Amber! She was amazing she made sure that I understood everything, that my transaction went smoothly and you could tell that she genuinely cared! She took her time with me and was also very patient as I …
I recently came to this credit union hoping to take out a small personal loan. The staff was extremely professional and kind, and made me feel like a person rather than just a number. At the time that I approached them I was not a member …
Recently did an auto loan. They refused to take a debt card or ACH transfer over the phone. They made me drive 50 miles to Sparta branch during business hours. Absolutely ridiculous
When I walk into Compass credit Union I’m always greeted with a very warm welcome. My experience is with Amber who is always smiling .Knows me my name. She is excellent at her job. With Amber you can tell it’s more than just a job. She truly cares for her patrons.
Svena was so kind and willing to go above and beyond with her customer service to help me with a matter involving my payroll/direct deposit misinformation. Her customer service was compassionate and calming due to the frustration I was having with my payroll issue.
This place is very nice when do go in and they try to help you as fast as they can. But I’m always busy and can never go in so I call, I never get an answer. If the phone even gets picked up it goes straight to voice mail. I called like 4 times in a row and no answer.
I applied for a small loan. Called several times to check up on the status. About 2 weeks roll by and several phone calls later and a hang up from one of their employees, I finally get an answer. This bank does not seem to be professional …
I love my bank! The tellers are always nice, and the other bankers here have helped me a lot!
I’ve had Compass CU for 14 years. The staff is friendly and welcoming. Understanding even in the most dire of situations. I know I can count on and call them anytime. They know you by name and take the time to get to know YOU as a person. I …
Been a member for going on 6 years and they are always with out fail friendly and pleasant and even helped me with application issues transferring funds to pay pal etc. Highly recommended to bank with them. I would put graphics on my …
I have not had the best luck banking with credit unions in the past, but Compass has completely changed my view on them! …