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Read More| Friday | 8AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
76 Meadow St, East Hartford, CT 06108
Absolutely horrific customer service. Avoid using this service at all costs.
Consider staying with oil. It’s not worth dealing with the customer service.
I’ve called over 13 times and all they do is hang up or never call back
I have been on hold for over 20 minutes… I have called five times this week and have never connected with a real person. This is terrible service.
Cant Ever get info you need,but they want paperwork but cant find the Dam Fax number!!
Horrible customer service.
The website never works… impossible to pay bills online.
Terrible! Just plain and simple.. i cant speak to a representative to make a payment.. just disturbing.
Cannot get through to them electronically or through phone for last three weeks.
Shut off gas in the middle of winter on a 93 year old lady who missed a payment after being a customer for over 40 years. Disgusting.
Staff answering calls for customers are miserable and should have proper training with how to take calls from PAYING customers.
Customer service is terrible hold times or 20 min plus ,very rude for the past two day I’ve been trying to get sevice turned on.
They send bills to tenant nuts.2 years they have done this!!! I cannot get them to fix it. they are crazy.
Worst company ever. Worst customer service. ever. DO what you can to find a different gas company.
Very poor call system in place. Been put on hold for 2 hours to get services reestablished.
Been calling for days even set a callback never got it. Trying today again and call wont go thru always says 34 min wait time
They have the worse customer service people are idiots and don’t no what they are doing I wish I can give them 0000 stars
Awful customer service. They kept transferring me even though I was in the department that I requested to start services.
Guess they are on government shut down. No matter what time I call, they put me on hold. Long hold.
The lady that I spoke with was very nice and professional. Thank you.
Poor customer service!! Put you on hold all day !!
Can’t get ahold of them through any of they numbers they provide. Can’t cancel my service as well.
Really really bad service
Customer Service is rude and when having financial difficulties they show no mercy and doesn’t work out a reasonable arrangement with you
Automated phone service is the most useless piece of junk. Getting to a person in under three minutes is impossible
They are based out of Ohio!! Do not do business with these people they laugh at you over the phone and taunt you to change companies knowing your options are limited!!!!
Awful company, website is completely not user friendly or helpful. Never had a bill that was made more challenging to pay.
Want to get anything done by speaking to CNG’s customer service? Good luck, Charlie
The worse. Press this that. Stay on hold for who know how long. I have used other gas companies and this is the worst.
I order service for about a month and they never show up to turn the gas on they need to go out of business for real because that company suck
Only company I know that has a website with a bill pay option that won’t let you pay your bill on the website.
Hire some phone reps CNG. Horrible service and no way to schedule a disconnect online like most of your competitors.
The customer service is poor. I had to make 4 calls to settle a problem. The customer service reps had a cold and indifferent attitude.
They will tell you they will be there any time on a day so you have to spend the whole day home and not show up usually a Saturday so the office is closed
worse customer services. they should all be fired and replace with new employee who actually do their job…..
I took the day off work and lost an entire days pay waiting for them to come turn on my gas, they never showed up nor did they call to say they weren’t coming
The worst service and the highest price for the gas…… i cant change my gas company because they have the street …😡😡😡 it is ridiculous….. i dont put 0 star because i cant…..0000👎 …
I have been calling the gas company for 2 days I got hung up on they closed at six i called at 4 no one took my call i couldn’t talk to no one to set up a payment they are so rudearrangement
Gave me a whole day appointment window. Called twice to make sure they were still coming that day. Was reassured they were and guess what…. They never showed up.
if I can give no star to rate I would, worst f*****g company EVER….waited all day for a reconnect service guy called saying he’ll return later because there was an emergency but he was down the Street from me…needless to say he called …
Absolutely terrible. Their customer service people are miserable. The website is awful. Never had a more difficult time trying to pay a bill. Terrible terrible terrible
I’d give it a zero if possible. I set up for recurring payments and it didn’t save my settings. Additionally, navigating through the website is such a hassle and pain.
Customer service- Seriously shutt up and listen for a minute! So rude to talk over people when you trying to explain yourself.
Very poor customer service and misleading to customers with their due date bills. Never willing to work out reasonable payment arrangements with customers.
Unbelieveable…I was on the phone for more than 40 min.!!!!! Nobody cares..they r sitting there and dont pik up the phone..Just keep in mind …u get ur checks thanks to us…customers!!…SMH
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The fact that this company has an A+ rating with the BBB is laughable. This is joke of a company and their business practices are unimaginably corrupt.
Worst. Can’t even get my name & other info right. My name is repeated twice in my bill & I am unable to register for online billing because they screw up my name. Also CS wait time is super long & in limited to weekdays daytime.
Unfortunately I cannot give them any lower then 1 or I would’ve…..absolutely horrendous customer service and the website is garbage….
Did their job… What more can you ask? The lady handled everything in less than 10 min
Had set an appointment and was told the tech will be out in a few hours. Ended up waiting the whole day are still never came. Worst company ever.
Welcome to Hartford Connecticut worst company . Just move in to a new living quarters and request services,bring popcorn an oxygen tank as holding on for transfers will take days if not weeks
Where do I begin? The worst service I’ve had in my life. From the CSR down to the actual services I had in my home. Rather ridiculous the way they treat their customers.
Hard to review their service after being on hold for one hour! Just take them over. Even the government could do a better job.
Absolute WORST customer service and customer care. Horrible. Customer service reps are in need of serious re-training and need to be reminded that their job is to HELP THE CUSTOMER, not prove they are right.
Super frustrating. The story is too long to bother typing, but CNG is incompetent. Prepare for hours on the phone with them.
Worst company ever. Been without heat/hot water/stove for a day and a half now due to them shutting off our line instead of the neighbors line. Said they would have someone out last night, never came, then they said by 11am today, its now 1:15 and still nothing. Worst customer service reps too…ridiculous company.
The online payment system is horrible.
I’d go into more detail, but you’re stuck with them, so just expect to wait on hold for hours to fix your billing issues.
Struggling to even just create an account to pay my bill online because their system doesn’t recognize the numbers they literally put on the bill they sent me. Absolute trash design
THis is the worst company ever.. website sucks.. you are on call for 30 min even to speak to someone.. Least customer friendly.. Cant make a simple payment without pulling your hair off..
CNG dug up my lawn in Dec 2019. They still haven’t fixed it after countless phone calls and emails. It’s now May 2020. I’m not even a customer of theirs.
Poor service across the board. Poor management.
YOU DO NOT DESERVE ONE STAR HUNNI
Even in the present capitalist hellscape of nonexistent customer service, CNG stands apart as a singular argument against monopolies. I’d sooner trust a cable company.
I’ve been on hold for 20 minutes. I’m just trying to tell them about a move. They should let this be done online in the website, but they are further behind then the DMV.
Definitely the worst customer service that I have ever dealt with. These people are incompetent. I’ve had better experiences with outsourced support.
We called a week in advance to notify them that we were moving, they did not have anything ready for us when we moved in and when we called they told us we never called to tell them we were moving , very unreliable, and told us they are …
Automated system takes way too long, every time I try to set up an account there is always a problem. And where the hell is the name key number on the bill! I’ve entered every possible number and still doesn’t register. Someone needs to read this and fix this awful system!!
Ridiculously poor service. I requested a call back due to the 32min expected wait time. After I got called back, the representative just put me back into the cue, only to hear that the wait time was now going to be 41min.
CNG hast to have the worst automatic system I ever seen , took me 3 days straight to finally talk to someone y’all need to fix this been going on forever smh
Never in my life have I experienced customer service as terrible as I have with this company.
Terrible company that just charged me a payment that I never made. Complete scum company and they are lucky they are only company in the state. Just like most things in Connecticut, it is terribly fun.
CNG has charged me $21.45 each month of service despite the fact that I have never used a single puff of natural gas in my apartment. Statements and my meter show that I have not yet used their utility. How can you get charged for a utility if you don’t use it? It’s not right.
I think it would be considerate for a company to explain why they are closed and to change the hours of operation on the companies website / voicemail as to avoid confusion when you call expecting to speak to someone because the hours of operation say you are open.
Customers service is excellent!!! They answered all my questions and I received my mail as promised in 3 to 4 business days.
Not sure why all the bad reviews, Chris was willing to go above and beyond for us
This company is the worst. I lost a day of work. Called multiple times to make sure they was coming I was reassured multiple times. They never showed and was told to wait till midnight. So pathetic and customer service representative are a joke.
Horrible service. Every single time I have called there has been an issue. Some representatives are friendly and informative but the majority of the company is totally lost and rude.
I’d give negative stars if I could. Delivery charge for $60 and $17.50 just to be a customer?! That’s as much as the gas itself cost me. Extortion at its finest.
phone operators don’t try to help and transfer you for another 30 minutes just to start a service
I hate this company!!! The absolute worst! Blumenthal where are you to hold these guys accountable?
Worst customer service i have ever experienced in my entire life! This company needs HELP in the customer service department. They have no regard in how to treat another human being or how to speak with respect.
Called office on a friday at 10:30am to get service started. Spoke to a customer service rep within 20 sec of being on hold. Rep was very professional and helpful. I had a very positive experience.
Wish there was a no-star options.
CNG is comparable to the DMV and is a monopoly that needs to be disrupted.
Terrible service, they do not have enough people to handle the number of phone calls. Prepare to be on the phone for at least an hour before somebody picks up. They will most likely transfer you to somebody else who has no idea what they are doing which will take another hour. Pure nightmare
Thieves! You need to watch your billing extremely closely and get a second representative to verify the info they give you. Bills are clear as mud and they play games with posting credits so they can avoid assistance program payouts. …
I wouldn’t give a single star. Your costumer service are rude.
If I could give them less than one star I would. The company and the service reps at this company are a joke! I swear the hiring criteria is “if you aren’t a high school drop out we won’t hire you.”
oh man !!!! how long i should wait, its been three months i am still unable to receive my bills, always keeping reminders to pay using phone pay….. …
#CNG WORST Customer Service Company!!! Management does not care -since no options avail to choose – you are stuck with #HATECNG. B4 Home Purchase Check who your Providers are then purchase home!!!! I was loving Glastonbury CT, Now I HATE living in Connecticut due to CNG!!!
Worst of the worst. CNG has the most convoluted online bill pay system, log in is terrible and should you need customer service, prepare for a very long wait, condescending people with terrible attitudes. It’s a Monopoly with nearly zero oversight.
Reconnection fee was 200% of monthly fee. Need I say more? This company is predatory and racist. The demographic of customers in new Britain is Latino and Black – new Britain residents are far below the poverty line, CNG preys on the …
I took a day of work off to wait for these people and it’s the next day and still nothing! They quick to shut the gas off but when it comes to getting it turned back on, they take their sweet time! They suck and need to shut this down!
I spoke to three different representative before somebody was helpful.
The second woman who answered the phone didn’t even announce who was on the line or you know what place I had called she just was like stumbling over her words.
I’ve been trying to turn on my gas for two weeks both scheduled times no tech showed up now I’m trying to call and it just keeps hanging up
No matter when you call, there is always a tremendous wait in order to talk to a customer service representative. In this instance, CNG forgot to turn on our gas line prior to move in. Spent the whole weekend without heating and hot water. Thanks CNG!
I never write reviews but this company is ridiculous to deal with. The phone reps sound irate and antagonistic to customers. We need more options for gas companies…
This site and service is a total joke!! I have never seen anything like this. We are a church, and we cannot get any bills or information via mail or website. When we call,we are on hold forever! We have been receiving gas bills from …
The Service Tech that came to turn our services on was “scared” to go into our Fully Lit Basement.!!! He was so scared he actually lit someone else’s pilot and NOT ours. After going all night with NO heat I called customer care and was treated as if “i” did something wrong..!! Total Nightmare.!
The online billing has been a disaster for years, but then they upgraded last year and now I show a delinquency on my credit report due to their ineptitude.. Experian told me CNG has NOT updated their account .since January 2016. Pathetic and unfortunately, a monopoly.
Smelled gas. Called CNG. Rep there shortly. Found leak, shut off gas, called for repair. CNG plumber there in under 30 minutes. Fixed leak. All safe now. Nice professional people work at CNG
Horrible billing and payment posting practices – I pay via their online portal and it is an absolute horror show – it’s very difficult to know how much you even owe! You can see an amount due on your homepage, but then when you go into the …
By far the worst automated phone service I’ve ever worked with. Actual reps are helpful… But goodluck getting there.
Automated system don’t work. One time online payment option keeps trying to verify me. Calling to speak to a representative takes for ever.
My god I’ve been a customer less than 30 minutes and CNG is already unusable. I can’t log into my own account because they haven’t issued me an account number yet. But somehow it will let me register a new one with the SAME USER ID if I …
Terrible! Extremely rude technicians as well as very dramatic. An overall nightmare dealing with them. Also, if you call, you will have to wait about an hour. No call back from the area supervisor.
Coustom service representative are very unprofessional, automated service worthlessness.
Spoke with Minerva ….. She was so rude I literally had to hang up the phone. Nothing more irritating of trying to speak to someone who is “mhmm” “yup” “mhm” with a nasty attitude each time you ask a question. My bills are all caught up fortunately. But geesh If you dont like working with or in customer service just get a new job.
My gas was turned off mistakenly (they got my move out date wrong) and I spent 4 days and countless hours on the phone trying to get it turned back on. Still not resolved 4 days later. Completely incompetent.
I move to my new apt sunday so my husband call monday morning they said that they will install my gas in tuesday, they never put the gas because the lady that thake our information put my husband phone number wrong so the suppose to call …
The worst customer service and technician ever. I was told someone called me and came by the house. How about that is a lie since NO one called me at all. State of Connecticut needs to do something since it is a monopoly in East Hartford @cng @connecticutnaturalgas for gas service
This is the worst Company ever. They will not work with you on a payment plan.
They are over charging me..
Some one need to shut these people down. They are supposed to be more …
This place sucks. I’ve been waiting for a month for gas. No heat, no hot water, and it’s getting colder. They’ve canceled two appointments without my knowledge and keep switching the dates. It the worst when you only have one company. The WORST.
Terrible customer service! The lady I spoke with was very rude and spoke to me as if I was stupid. They need to find new people to pick up the phones that aren’t disrespectful.
They came through my neighborhood a littlr over a month ago, installing gas lines to supply the area, that didn’t currently have access. They dug into my property, and I’m ok with that. The problem I have is I still have a trench going down …
I’ve newly relocated to connecticut. I’ve been rescheduled, “miscommunicated” as well as much more. I’ve been without heat since the day I moved in (over a month) and the gas company has just given me excuse after excuse. This should be illegal. NO HEAT! With the snow storm outside.
247 fairview st New Britain CT. I want to say thank you to the dispatcher when I calling this morning,I explain to her that problem,and few minutes later the guy was here, check the problems and call for more assistance,was I emergency he …
I have had the opportunity to speak with CNG customer support several times throughout my life, and always have had great service. I see some negative feedback on here, which urged me to leave this review. Spoke with Allie today at CNG …
Every single review on here is 100% accurate. And their website is actual hot garbage. I hate this company. At list fix the website of all things, it’s 2018. Thieves & crooks. …
My wife’s been on the phone with these idiots for over an hour. The static on their end was defening and made it impossible to hear the agent.
They’ve stopped sending us statements, and began sending notifications that …
If you are moving someplace that is in CT natural gas service territory… well … just don’t make that mistake. Before you can set up your account and service, you have to fax them photo copies of your social security card and drivers …
Waited on hold for over an hour on their “customer service line” and got no one so I hung up. Filled out an email form on the website and someone emailed me back a response within 10 minutes. So it’s safe to assume they refuse to answer the phones when clearly there are people there.
A fraudulent account was opened in my name and I’m getting no help resolving the issue. I’ve called numerous times two years ago to get the issue resolved and now their negligence (their = Southern Connecticut Gas Company) has led to an …
It has been over 45 minutes on hold, finally spoke to someone about my situation and now have been on hold for 15 minutes. Still holding! How can a company operate this way? Shameful! Total hold time, as of 10:17a.m. has been over 75 minutes. What do we pay for? I would like for a manager or the CEO to call / email me.
I would rather kill myself than ever have to deal with these people again. Websites always broken, hidden fees, terrible service, and who doesn’t have an option to sign up online? Idiots that’s who. My 12 year old cousin made a better website than you in a summer and your phone tree has an extra chromosome
Horrible company that has a monopoly in the state, needs to be shut down asap. I pay charges every month for nothing. My meter read the same since I moved in and they won’t explain why. They love ripping people off left and right.
If I could give lower than one star I would. If I could switch to a different gas company, I would. I habitually receive the email for my gas bill on a Saturday, which is conveniently when I am unable to make any calls to inquire about it. …
Incredible service – we called with what we thought was a minor problem of low gas pressure. CNG thought otherwise and had a technician at the house in less than 30 minutes to assess the issue. Brought in another crew to fix the problem. We now are safe, warm, and so very, very grateful. THANK YOU!!!!!!
Not very good service. I never received any bills by mail. The only mail I received was a cutoff warning for not paying the bill. I call on hold for an extremely long time. I go online the bills are not viewable for some reason. Wish there was somewhere else I can get another provider of gas.
Been on hold for 4 hours just to schedule an appointment
Apparently they cant get their days right..miss work to waite for them..still not here..now they are closed..fast food, cold shower, an no heat tonight!!! An cant even get paid for today..lets see how they mess me up tomorrow
CNG dug up my lawn on Dec. 8, 2019. Never came back to put top soil or grass seed down. It’s April 2020. I’m not even a customer. Called and emailed with no luck. Left message on Melanie DeJesus voicemail. No response. So glad I burn heating oil and wood.
We had a gas smell from our water heater and Tom was just great!! He came within a half hour and looked at everything that was gas in our home and he tested all of the equipment and found a gas leak in the pipes or valves of the hot water …
Worst Service! I have been calling the customer care number everyday they keeps the call on hold and never returns back.i just moved to this state recently and for a month my bill generated with 300$ and they didn’t explained why they are …
This people don’t listen. They closed my account without me calling them. Then when I called them they created a new account and over charge me like $500 and they don’t want to fix it. They always say they will but is been like 3 month I call and call but no one fixes the problem. Horrible company
orrible service missed a month payment shut off my gas a day before a snow storm, and wont make an appointment to come to your house and turn it on. On top of that they will charge you additional charge for to get service back. Horrible …
I tried to get service turned on at a new address yesterday and today, and have been getting a message that CNG Customer Service simply isn’t available. In fact, your recording even says “don’t leave a message” while omitting any time frame …
Spoke with Diane and she was horrible along with every other representative I’ve ever spoken to. She kept stating that she couldn’t find my account and kept insisting on getting my full social which I’m not comfortable with, 5 minutes later and suddenly she finds my account with the same information I gave her since the beginning !!
I called CNG today to set up the annual servicing appointment for my gas furnace that I am entitled to under my not inexpensive servicing contract. I was told they do not do annual servicing after September, and they will not resume until …
I waited all day for them to come turn the gas on. My son has cold Asthma and can get sick really fast with the cold weather approaching. They customer service reps work from thier homes. One girl i spoke with was so gehtto she was yawning …
Haven’t had gas in over 10 years don’t ever remember scheduling a appointment for a certain day and still not have gas at 7:30 on the scheduled day no respect for the customers this is horrible
By far the worst of the utility companies I utilize. It’s like CNG has set out to be a worse service provider than Cox Communications, MDC, or Eversource. How CNG is allowed to operate at a level without any customer service and website that hardly works is beyond me. 234 ratings with a 1.3 average speaks for itself
Seriously, the worst website I have ever dealt with. I have frequently been unable to log on in spite of using my account number and name, my user name and password, and sometimes all of the previous together. This is rather inconvenient …
I have some apartments in a building where there is a room where the gas meters are located. CT Natural Gas needs to periodically access this room to read the meters, etc. There is a lock on the door that has a keypad where you can enter …
The stuff of nightmares. The simple act of paying my bill each month takes up hours of my time and patience. Truly a marvel of inefficiency and oddly they seem proud of it almost each time I voice my concern. When I asked how I could report …
I’m without heat because I thought I smelled something funny OUTSIDE of my house by the meter, but I couldn’t be at the house for the technician. They had my number and was supposed to call. They came, no call, checked the meter and …
Called, waited a half an hour for a response, was told my service would be activated in the morning at my new address. They showed up at 10:30 while I was asleep. Further attempts at reaching them have lead to hours of being on perpetual …
Absolutely the worst company going! There is not one person there with any ability. I sold apartment building 2 years ago. I told them at the time, and transferred all the accounts over to the new owner. 2 years later I am STILL getting …
Another “I would give this company a zero review if I could”. First, I was sent a VERY rude letter in black block letters, saying my gas meter needed to be changed. More like a demand- who’s paying whom here? Then they sent a “tech” whom I …
First time I’ve believed that there should be an option for zero stars. Absolutely deplorable customer service process!!! My wait on hold was LITERALLY over an hour. The time given to me for service was LITERALLY AND VERBATIM between 7:30am …
They won’t reimburse me after I moved for an overcharge. Almost 1 year now. They keep saying they send the check, but “mistakenly” keep sending it to the original address (4x now). Irresponsible and ignorant company. …
CNG’s website is antiquated. I cannot see my account history unless I go paperless (yes I realize that is outdated too but I still need the paper bills to remember to pay it), the agent was kind yet when I asked to have a 2020 summary sent …
If i could give zero stars i would. The automated phone service is garbage. Can never hear what i’m saying. The customer support is beyond terrible. I’m a landlord of 15 units and every time i have to call i cringe. Be prepared to take …
Called up to pay a past due balance to get my service put back on. The representative on the phone told me i had to go to check cashing to pay the money i owed and could only use a check so i went down there with a check to be told they …
I was told I owe them contract fees, which I had not used them for years. They automatically make you liable if you forget to call them to cancel and it goes on for long long time… Do not sign up anything if you are not the kind of person …
Pick up the phone when ppl call? That’d be nice, is your saving that much on not hiring anyone for customer service why aren’t the bills lower?
The Worse Customer Service I have ever seen, the girl was eating as she talked to me. Than put me ON HOLD and never told me, that I was going ON HOLD. The girl was so rude. MY first call to them was at 10:00 Am this morning and I asked for …
The billing policies for this company are ludicrous. I regularly schedule my payments ahead of time using the CNG website and opt to use to due date as the effective date. I was told my payments are considered late if the are not paid …
Giving a one star is definitely an understatement. I have never can across such worst customer service in my life. God bless those people that can be so unprofessional and just plain rude. Lord knew what he was doing to test me though the phone cause I bet that person would have not spoken to me like that in my face.#TelephoneThug
Worst Customer service ever, people is rude on the phone, they don´t have a 24-7 service line. The rates are really high, they charged us interests and an outrageous fee because they never processed the payment, no matter that I had a …
Worst customer service!! It is very very hard to reach someone to ask questions!!!! Today, I noticed they changed online payment system so I could not log in my account any more. I called service department many times, but never reached a …
Made an appointment on Monday to connect service, it was scheduled for today before 5 p.m. no one ever showed up or called, called the company and the person tells me they don’t have any schedules posted for me but she do had all my info …
If I could give this company less than 1 star, I would. I have lived in several different states across the US and have thus received services through varying gas companies. CNG is hands down the WORST one. Unorganized and constantly making …
Good luck trying to pay your bill online. Guess I’ll do it the stone age way by phone. Last few times I did it this way took almost 8 minutes just to pay. I had to listen to tons of info that did not pertain to me. I just want to pay my bill! unreal!!
The State of Connecticut needs to investigate CNG. Worst customer service EVER! All day to appointment windows and then their tech calls with 30 min left in the day and he gets disconnected because he has bad cell reception and instead of call me back he calls his dispatch and cancel the appointment. CNG is the worst!!
Was “enrolled” in automatic payments. They never billed me or took payment. I never received correspondence on a shut off. So I didn’t know that I fell behind on a bill. Woke up in the early am with no heat. I was turned off in the middle …
If I could leave no star I would. It’s not right that customers dont have a choice when it comes to what has company we want to use. This company is disgracefully corrupt and sleazy. I was behind in my bill but I never received ANY …
Easy payment plans and customer service was very informational and helpful.
This company needs some serious optimization of their online and phone customer service. When registering an online a account, their system did not recognize the zip code as being attached to the account number, even though that zip code is …
My sister lost a day of work waiting for them to show up to turn the gas on. I called twice and was told there’s an open ticket order in my name and that they work until all orders for the day are completed. Well it is now 12:30am and no one has shown up.
CNG got a shut off notice for a neighboring house and accidentally shut off ours in the middle of the winter on the weekend of a snow storm; we call and tell them and all they can say is oh sorry our mistake no one can help you until …
How a company with such horrendous customer service even exists, is beyond comprehension. …
Worst customer service ever.
I wanted to stop service during the July but I got to call 9 people including 3 …
The wait time is unacceptable with raising heat cost rising
I don’t understand why the don’t have the 24 hour telephone number for those residents that pay for service plans, I don’t have heat. And the number is not on …
it’s sad that cng is one of the only companies CT residents have to get their gas from because they are by far the worst company I have ever had to deal with. …
Website fail. Charged me triple payments!
Emptying my account! Said “we’ll mail you a check after it goes through processing”. “7 to 10 days” then told me they “would be happy to credit my gas …
If I could give the company a negative number for service I would. I have been put on hold for over 30 minutes, hung up on, disconnected, etc. It literally took me a week of calling to get an appointment to turn the gas on. They finally …
Have not had a problem with customer service; however they have charged me twice for the same bill on two separate occasions, and they have also erased my account somehow and never sent me my bill. I called inquiring as to why the account …
I would give no stars if that was an option. Called Monday about a gas smell in basement and they did send someone right over. He calls me at work and says Carbon Monoxide is leaking, furnace needs cleaning and he can do it right then and …
Didn’t answer the phone, don’t give us a return from the service
Why all the complaints? These people have been nothing but good to me. I’m a disabled Veteran on a fixed income. They have went out of their way to make a perfect budget billing plan for me. Allison needs a raise and so does every person I talked to there ever! Nothing but courteous and nice to me.
This company is absolutely the worst. I got behind on my bill and called to ask to set up a payment arrangement. I was given a payment arrangement and prayed accordingly. I then received a disconnection notice and was told that my …
We live in Glastonbury. Still waiting for a reconnection…almost 9:00pm and waited for service person all day as yesterday the rep said they would be here today. Told all reps to note we have a perm. disabled person in the house on 3 …
They do not have very good customer service! Moved to a different apartment back in June 2016 and notified them a few months prior of the move. Settled in the new apartment and noticed a few months later that I haven’t been getting a …
Your van is cutting off people in traffic and not using his directional and driving unsafely
Gas was shut off even though my bill stated that the payment due date is still three days away. Didn’t realize gas was disconnected until after work. Called gas company & they said we had to wait til the next day. If they shut off gas for …
I would give a 0 but a 1 is the lowest score. Horrible experience!! Used the online option to start service. Was scheduled to have it turn on November 4th. Nobody came. I had to keep calling because I kept getting disconnected and they …
I have took a day out of my life and busy schedule waiting for the service technician to come to my house. They no longer give you an estimated time they will be coming to your home so you have to be available all day. He/she has yet to …
I would probably give them zero stars if i could. They just have really bad business practice. customer services is terrible. They have intentionally put me on hold 4 times. I waited for up to 40 minutes after putting me on hold when trying …
Poor customer service they only worry they have how much I have to pay, job unfinished I still don’t have heat, charging me $3500 for the electric wire and 2 thermostat.
Has to be the worst customer service !! The worst billing system !! I struggle every month just to try and pay my bill The most expensive cost !! Unbelievable that in today’s world. They cannot get anything right ! !!! Hundreds of …
The auto payment line is horrible. You call to make a payment and it takes a full ten minutes with the robo operater. They repeat each question twice. Now even though it accept my payment it’s not debited from my bank account and they don’t …
Service was fine until I missed a payment due to a glitch in their AutoPay system, then spent three hours on hold and two days freezing while they got a technician to me to restart our gas line.
CNG changed my account number without notifying me. I have been extremely current on paying their bills. Now they threaten turn off even though I’ve contacted the office several times about this error and they have said it was
corrected!
I went to setup a new account and spent 40 minutes on hold trying to reach someone. While setting up the account the lady on the phone continually complained going “oh drat, come on” about her own system saying it barely works, and it took …
4 weeks. I have been calling this company for 4 weeks attempting to get service transferred into my name at my new apartment. I have no idea how many times I have called, I lost count weeks ago. …
I’m literally on hold for a rep as we speak and have been for 43 minutes. Cool. It’s Friday – doubt anyone feels like picking up or they have left the building early. Both sides of my road are blocked, as well as my driveway and I had no clue this was going to happen. A letter in the mail or email would have been nice.
Absolute worst service I’ve ever had to deal with. They reject or even accept but then REFUND automatic payments every single month. Every single month I call and ask what the problem is, they give me a different answer (after about a half …
Called three times over 45 days to cancel account as house was sold. Now they still are billing me for wrong amounts . Spoke to four people today snd couldn’t find one that could help, only having the last one disconnect me. Worst company in the country , and given Comcast that’s saying something .
Would give this sorry excuse for a company 0 starts ifi could. Called 4 months straight transferred and spoke to various departments to sort bill out. Still no luck. Still waiting on payment arrangement and bill. At this point they can send …
Can someone explain to me how an energy company that provides a heat source to so many ct residents take the weekends off?
I signed up for autopay when I moved. NOT ONCE DID THEY TAKE MY MONEY. It’s now 7 months later and dead of winter and they SHUT ME OFF!!! It’s freezing and I have waited on hold for 2.5hrs already!!! They are horrible.
If i could give this company a zero i would. They have absolutely no customer service. We have signed up for auto pay again and again but continuously the payments are never withdrawn. Spoke with Nancy on the phone she had a horrible …
After taking too long to find the correct number, I did connect with someone who was mildly pleasant but did a terrific job of expediting my gas hook up so that I could close on my condo on time. She sent out a very helpful man, Ramon, who showed me what I needed to do to maintain the system and how to avoid costly repairs.
Great on the phone they will work with you just a long wait time of like over an hour
Horrible service because of a error in their automatic system they have shut my heat off in the middle of a snow storm in winter when I told them I have a 1 year old baby and currently pregnant but they didn’t care at all .horrible service …
This is a horrific company for everyone. They have zero customer service. This company should be banned. Do not ever deal with this company
Having a problem with all payment options for a couple years. Only option available for us is pay by phone. Paying online shows system error, not able to receive paper bill to send a check, EZ-pay not working also, none of options work …
I held the line for more than 2 hours still nobody picked up the phone,I don’t know how to get hold of them,They don’t deserve even one star
They closed my account with no notice because of an error on their end, said there was no shut off happening, shut off my service anyway, said they’d get someone out on Friday (my only weekday off), no one ever came out. Now we have not heat or hot water for the weekend because someone there didn’t bother to double check an address.
The worst company in human history ever, waiting hours to speak to someone, not enough resources online for solutions, basically workers make their own rules and policies saying that it’s company policy.
Almost 2 hrs on hold and 1 transfer.and still Waiting for someone to jus put me on a payment arrangement.. smh ..
Ct Natural Gas dsnt care about anyones issues or problems. They don’t care if u freeze, have children and or elderly ppl freezing. It’s a business and money talks.. nothing is free.
CNG came to my house and put a lock on my gas valve and never told us. It’s now been a week trying to get someone out here. A WEEK ! We’ve waited on the phone 45 minutes everyday and no one can figure out why. My plumber came by to help …
Well here I am again. Another month rolls around and I sit down to pay my bills and cng is the only company that makes me feel as if I have to do back flips just to pay you people. 75000 different robots and every other month needing to …
Poor service hanging up on people when they are waiting for an hour on the phone then keep hanging up the an hour before you guys close you fires everyone and start hiring good people who are willing to work
Horrible service I was hold for four hours and had been two days trying to get someone to come turn on my heat. They messed up my account and shut off. I have to two kids and it has been a night mare. This is the worst company there is.
Took 3 and a half hours to reach a representative. She could not fix the issue, she said I could speak with the supervisor then she forwarded my call to a voicemail box.
The worst company in the whole world i didnt think somebody could be worse than the DMV but they won and took the medal
If am sorry to write this review, couple of days ago gas company came to my business to do some kind of outside work and they shut down my gas after they done their work. They came into my property to turn hot water heater on. They for …
CNG management seriously need to change the way they run business. Your customer service and any service is so bad that even giving one star is too much. I am trying to get someone to come and open the connection in my new home and zero help.
If we can give them a zero we would, don’t deal with CNG . They do not have any customer service and will put you on hold for hours if you do somehow get through on the phone. Website is a mess and cannot help anyone
Wish I could give 0 stars. Customer service NEVER ANSWERS YOUR CALLS ALWAYS BUSY 🙄and website is also totally USELESS.
The state of CT needs to look into this company, something MUST be done about this company. …
They shouldn’t even be a corporation, unprofessional , liars, they have you on hold for hours, shut off my services for some maintenance due to them, didn’t even receive a notice/notification day #2 and I’m here still waiting for them, my …
This company is so bad they shouldn’t exist. No one ever answers the phone. It’s like they strive to be terrible. It’s like worst than not showing up. How can you have an organization or company where 325+ people gives you a review and your overall review is a 1.5? like how? How can you be this bad? My God
WORST CUSTOMER SERVICE IN THE ENTIRE WORLD!! THIS NEEDS TO BE INVESTIGATED I WILL FIND WHO EVER NEEDS TO BE IN CHARGE OF THIS! TIRED OF TRYING TO TALK TO THIS INCOMPETENT PEOPLE BECAUSE THEY WILL HANG UP THE PHONE ON YOU AS MANY TIMES AS THEY WANT WHEN YOU WAIT FOR 3 HOURS
This is something that will be brought to the attention of Attorney General and Governor, and if we have to bring it to the News then that’s what will do.
This is ridiculous insane, …
God help me with this weather 🌡️ no heat at all thanks to contractor from this company and the supervisor nothing he can do I was told by him. a wait to long for a $3,545 job never finished. …
Tammie was wonder pick up my call right away and was very helpful respectful and caring they need more people like her she made my experience very fast and easy I’m very greatful she made my day thank you Mrs Tammie ❤️
If you want to open a account they will answer the phone in under 5 mins but when you call for any sort of customer service they will make you wait 3 hours. Disgusting way to treat customers.
Worst customer service I have ever experienced in my entire life. There is literally no way to contact anyone who works there. They do not answer phone calls or emails and their website doesn’t work if you try to do anything online. I absolutely hate CNG
Worst company I’ve ever dealt with. Avoid at all costs. Waiting several days to speak to someone only to get disconnected. Almost impossible to start service within one week. I never want to deal with this company ever again. I can’t start service online because my mailing address isn’t in their records…
This company should be investigated by CT State Attorney. There are regularly 2+ hour wait times to get through to customer service and then calls are mysteriously dropped. They do not call you back and if their automated system does call …
I received notice in the mail that I need to call to schedule an inspection or they will shut my gas off. Problem is they are IMPOSSIBLE to reach. I’ve tried calling many times now & the wait time is always 2+ hours. I submitted an online …
The state of CT needs to look into this company, there is no way to reach them. You call and the wait is over 3 hours, no one calls back and if you email no one responds. You literally cannot reach anyone at this company in customer service, think I will file a complaint with the state.
Been trying to turn service on for 2 weeks. Horrible customer service and they don’t care if you have no heat.
They schedule someone to come out and turn it on and the window is from 8 am to …
Yeah id give negative stars if i could they honestly are so bad i will consider never moving into a place that uses gas. These people literally make you wait 2-3 hrs on the phone,tell you you have to be home all day when they do come or …
This company is horrible. You cannot get any customer service no matter what day or time you call you have to wait hours to speak to someone so basically if you have a job you can’t get customer service. Their website is primitive, full of …
They are liars. They sent someone out on the 12th no one answered the door cool I had to wait until the 18th now I’m being told the service guy called and came by which is a bold face lie because I have cameras at my house. Now I have to …
They closed my account without notice because of an error on their end, they shut off my service anyway, said they’d get someone out on Friday, no one ever came out. We stay the whole weekend without heat and hot water.. we call again …
Hello everyone! Normally I do not write reviews about service, (unless it’s 5 star), but I feel the need to share my experiences with CNG. Short story, I needed service for my newer residence. I spoke with 6 different reps with 3 different …
Wish I could give 0 stars. Waited all day for my gas to get turned on. They’re going to tell me it can be anywhere from 24-40 hours no matter the time. Waited all day nothing. I have 2 kids no heat no hot water. Called 3 times on hold for hours. CNG is the worst with the worst people working for them
This company is crooked. Firstly, they put a block on my address. I had to send over my lease. After 2 days of them not knowing how to set up my account, they finally give me an account number and sent someone out to turn on my gas. I …
All 3 times I called it was a 40+ min wait. I finally get a call back, get transferred, and notified the office is closed, call back another day. I literally just want to autopay my bill and they won’t add my new service to my account 😤 …
This gas company should be shut down. They have refused to turn the gas on in my apartment although there is someone with a medical issue. They have transferred my calls, disconnected my calls, etc for the past 2 days. They refuse to let me …
CNG is a first class utility company. I needed service started at my new apartment. It was easy to start an account and have them turn the gas on. They gave a short window of time to come out and turn the gas on. Everyone was extremely nice …
They are so eminent about collecting your money. Customer service????? 2 hour wait to get transferred to another department for another 2 hour wait. Collecting money and no staff – totally disgusting and unreal. I have a business to run it …
This is a disaster. I spoke with someone two weeks ago regarding my account and we set up a payment plan. I paid the down payment and was ready to go. Then the very next week, my house was cold, water was cold on the coldest days and I was …
Waited an 1hr. 40 mins. and phone rang to customer care, nobody answered, just hang-up!!! It takes nearly 10 minutes just prompting through the electronic response system; until you finally get to request to speak to a customer care …
I only put 1 star because it wouldn’t let me post anything with no stars
oh hold for four hours.. no resolution, no one to speak with how can this be? How is this allowed? If I could put a negative I would. There was a very nice …
They need more employees and need to pay more AND provide better training. FOR MONTHS I’ve been attempting to figure out account issues (which should be very very simple to figure out). Every time is an hours long waiting process….during …
I’d give negative stars if I could. My gas was shut off. I set up a payment arrangement on Tuesday and was told I was all set and that they would be out the next day. I stayed home from work and by 2:30 still no one came. I called and …