When it comes to Propane, Cooling, or Heating Services in CT- CPP is the trustworthy, experienced company to call. See more
Read More| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
21 Austin Dr, Marlborough, CT 06447
Worst company ever. They don’t tell you when they are coming. They lie on their tickets. We check are readings on purpose and it was on 41 percent this morning and they came and ticket said 34 percent. They are supposed to come under 29 …
love this company!!!!!!!!!!!!!!!!!!!!
They are liars
excellent service!
ONE OF THE BEST PROPANE COMPANYS OUT THERE!!
All expectations met and exceeded. Great to deal with!!
Horrible. They took our tank and left literally.
Always good pricing, prompt and professional. I love these folks!
Service was quick and price was cheaper than anyone else I called.
Horrible customer service. Wouldn’t even give me information unless I gave her ALL of my information. Just calling around for prices. Guess they loss a customer.
Well run and organized. always willing to work with us , and make sure we’re a happy customer.
Great prices, great service, great overall company! Anytime I call they are quick to help, never an issue.
Always respectful and efficient when they refill our tanks!
Excellent service. Polite and professional. Prices are competitive. Quite a difference from my previous propane supplier!
I’ve dealt with CPP since moving to my new house in January of 2017. Customer Service has always been great and the staff is very friendly.
$14 delivery fee. Not upfronted. Called Promise Propane, got 10 cents less per gallon and free delivery.
Prompt deliveries! Helped me troubleshoot an issue over the phone. Prices are the best! Their customer service is great!
I made an appointment with this company to come by for a quote to install a propane tank in the ground and discuss specifics, but no one showed up or even bothered to call me. Thank you for wasting my time.
Horrible service, shut off the propane even thought we have made several payments. Very nasty people when trying to figure out whats wrong. Now no heat and no hot water with 2 little kids at home. Great job conneticut propane!! Do not recommend this company
AT YOUR OWN RISK! Be warned this company will steal from you and try to scam you. Horrible horrible people. They are thieves!
Best price for delivered propane I have been using prepaid service.
$360 delivery charge on a WEEKDAY before the biggest storm of the winter no less. I don’t know how they get away with gouging the heck out of their customers before potential emergency situations, extortion in my book.
Posted by Rodney—Many companies say they are the best, have great prices and good service but Billy and CPP is the real deal. Best prices and knowledgeable staff. Billy gives us the best service in the area.
I’ve used CT Propane for years now and always the most impressive service. Today was no exception. Steve hooked up my propane and ensured that everything was working. Good stuff.
Sofija was so great to work with. She made my experience pleasant and easy. I will definitely ask specifically for her next time I call for services!
This people buy my local company out . Now
They call me every day about that I own them the bal from a bill that less then one month old . They don’t even give me time to pay before they are call. Then …
These Guys (and Gals) have been nothing but Great!!!! Great customer service. Great follow up! Great prices! Leaves the other dealers in the cold… no pun intended. …
A very professional, competent technician from CT Propane repaired my gas fireplace log and instructed me how to use and manage it.
I am thrilled with my experience with this company.
Mary Brown
This is an awesome company. I needed tanks installed and set up for a closing and this company worked hard to fit me in and get the job done on time. Staff was courteous, knowledgeable, and on time. It was a pleasure doing business with them.
Whenever I have dealt with this company and all the customer service people I’ve spoken to, it has always been a pleasure!
My last experience with Sophia was the same. I tell whoever I can, this is a great company!
We had a service technician come out to service our fire place for the winter. He was a very young man, we were a bit worried at how young he was. His name is Brian. He was polite, very thorough, cleaned everything, changed the …
Fairly new customer! Like the prices and ease of doing business with CPP! Definitely recommend using CPP for your needs!
We use propane to power our backup generator. The tank had settled a little and was leaning. Ryan and Kevin came out and promptly leveled the tank and repaired a tubing clamp that had pulled loose. Prompt, courteous, and professional… very happy. Thanks to Cindy, and the whole CP team too.
We were Amerigas customers for the last 20 years. Always just paid the bill when it came in and never really paid attention to the charges. They raised d my budget amount from 300.00 a month to 414.00 a month and refusd to lower it. I …
We needed a gas line added to our existing back-up generator service to supply a gas range.The techs from cpp did a great job and the cost was less than we expected. A good all around experience.
I will never use this company again for service. Prices are outrageous and tech was rude.
They said part would take 2 days and ended up taking 5 days leaving us without …
This spring, after a long expensive winter, I called Connecticut Propane to swap out my service. They came and swapped out everything very quickly. What was equally impressive was the efficiency of paperwork and the Pre buy pricing for …
I was looking for a new Propane delivery service. I talked to many Propane service Companies. I have chosen Connecticut Propane & Petroleum, because the help in providing information and accessibility of telephone contact of Daniela. She …
We recently purchased our home in Marlborough, CT and 2 weeks in on a 90 degree day or AC unit died. I called CPP and they sent someone out same day. When Tony got here he went straight to work and was awesome. He solved the issue and went …
Awesome service! Imagine having a newly remodeled and purchased house and having your CO alarm going off. After the fire department cleared the house, we checked the furnace for who maintains it and there was nothing. We called CT …
We’ve been customers of CPP for a little over 2 years, having switched when our old company was bought out by a larger group, and they became unreliable. CPP Is anything but! …
Customer for a couple of years and have previously really enjoyed dealing with them. Called for propane yesterday and price was $5.15 / gallon. I would understand an increase over the typical ppg, as my tank is only 50 gallons and I am …
Beyond happy with this company! Recently purchased our propane tank from old supplier (whom was a disaster of a company), Alice set me up as a customer yesterday and said to give it about a week.. I came home from work today with my tank was full!! amazing service and will return for business
We love our small town businesses! CT Proprane and Petroleum is wonderful!
We made the switch several years ago and regret not doing it sooner! They have the best prices by far…dependable delivery and over all excellent customer service! If you haven’t made the switch what are you waiting for?
called my local company for a fill and was informed they had been acquired by CT propane last Friday . the customer service rep told me I had to pay additional charge for a monitor to fill tank. this is not a part of the legal contract I …
I’ve had them for little over a year now and they were fantastic at first. The past 5 months have been horrible. I’ll be bone dry by the time they come and deliver, even when I state that propane is the only fuel source I have for heat and cook for my family.
We recently used CPP to install a propane tank and gas fireplace that we bought from another distributor. We were so pleased with everyone we dealt with including Cindy and Danielle in the office and Ryan who did the installation. They …
Have to say, I started off with a 1 Star rating, had scheduled a 75 gallon delivery online, and the delivery guy filled the tank from 20%! So, instead of the $150 charge I budgeted, I got a $600 bill which really screwed my budget!!!! …
This company bought out Phoenix. With Phoenix we called when we needed more propane. The new company CPP came and topped off our tank yesterday. We did not call them and we did not need it. When I explained to them we did not ask for it …
Best price for delivered propane I found, after calling around. I really like that if you use double the capacity of your rental tank in a year, they will waive the tank rental fee the following year. The service guys did nice work hooking a grill to the house line and Theresa has been very helpful with the billing.
Conn Propane plumbed our house for gas for the range, dryer, bbq, furnace and generator. Prices were fair and work was timely and of excellent quality.
Automatic deliveries have gone without a hitch. Most importantly, during our …
Bought my tank from CT propane, low delivery fee, very easy to get delivery. Call, leave voice mail because I almost always forget to call during business hours, but they deliver within a couple/few days of my message. so easy never having …
Terrible customer service. we use our 100 gal tank only for fireplace insert so we have not had a refill in a few years. I called and asked if I could get a half fill or change to a 50 gal tank. I was told only a full fill …
Horrible service in Sherman, CT. They are nice people, but service is very slow. It took months until they were “in the area” to work. They keep saying we are a long drive for their service people, so I ask why they take accounts from the …
I just want to say Connecticut propane is the WORST company ever! I’ve been making payments on my balance consistently and they put a hold on my propane without my knowledge causing my tanks to go empty, no heat no hot water and blew out …
I really hate this company and can’t wait to end my terms with them. They took over my previous company of so many years which I was very happy with. As soon they took over my price per GL keep climbing and climbing. Just makes no sense! Stay away.
Never had a contract with this company. They took over for my prior provider and are now trying to assess me a $150 pickup fee to come get their tanks–prior contract had no such provision. Additionally, refusing to give credit for pre-paid …
Anyone contemplating going with Connecticut propane. Think twice about it. I was quoted a price of 2.20 a gallon for propane for a three test period with adjustments. They are currently charging me 3.25 a gallon. .75 cents more than a tank …
Great service from these folks! They installed a new 100G above ground propane tank, plus the gas line and fireplace gas log for my parents in Northwest CT. Alice K in the office was outstanding. She went the extra mile to get the job done …
I had a good experience back when I had them install my house generator and new propane tanks. Prices were reasonable and service was relatively prompt. Unfortunately, I just received a bill after an automatic refill where they charged me …
If I could give a – star rating, I would. Horrible company. We were warned by family and friends about this company, but they took over our previous provider so it was easy. Big mistake. Their 24 hour emergency service doesn’t pick up – …
CPP installed an underground propane tank for me during the summer, and while the communication and coordination with them was difficult, they did properly complete the job. …
We have had nothing but problems getting deliveries from this company. We cook, heat the house, and our hot water heater is all powered by propane. Unfortunately this company will let you run out of propane in the middle of winter before putting you on their emergency list. I wouldn’t recommend this company to anyone.
Always friendly, and willing to assist. Recently hooked up a quick release from my two large propane tanks for my portable generator. Have always been extremely responsive.
Tank delivery installers are top notch and very nice. Office staff has everything set up ahead of time, and folks follow-up to see that you’re happy. I would highly recommend!
Never had a problem with this company! They installed a new propane tank for a gas stove promptly and with no issues a few years ago. They always come to refill the tank well in advance and I don’t have to think twice about it.
CT Propane has always been responsive and friendly. We don’t have to worry about power outages any more because we installed a whole house generator powered by propane from CT Propane. They keep the tanks filled and we especially like the wireless monitoring app where we can check the level at any time. Thank you!
We were new to propane when we moved here. We chose CPP based on online reviews. We have had a very pleasant and satisfactory experience in each and every contact with this company. We have had no complaints yet hear numerous complaints about other propane providers in our community. I highly recommend CPP.
Horrible customer service! I’ve needed propane since Monday. I called & they said they would be out Tuesday. I watched the delivery driver go by my house because the night before we had an inch of snow & there was still snow at the bottom …
They help us out getting our propane set our set back up so Cromwell Little League could open concessions back up after Covid. Amy was awesome and hooked us up. There were hundreds of happy kids this year on opening day When concessions was open thanks to Connecticut Propane.
We’ve been pleased overall with the pricing and timely response to our requests. Our only concern is that, after one of our requests, we had no communication for an extended time about when the order would be filled and felt it necessary to …
Please ignore these whiners and their hysterical hyperbole (“worst EVER!”…”THIEVES!”…). These folks – running a family-owned operation – are doing *the very best that they can,* for a huge array of demanding customers with treacherous …
I switched over to Connecticut Propane several years ago, and I am SO GLAD I did. We have several accounts now, and whenever I call the office for any reason, I feel like one of the family, they treat me so well. …
Great customer service! When first moving into our new home I had 0 experience with propane. The phone rep I spoke to explained the process in detail and even recommended the auto delivery process, which we ended up going with. Auto delivery has worked out great, timely and polite.
I hate doing this but I think it’s important.
I have had my tanks for 3 years the tank rental is usually 150 a year for both tanks . …
Just want to say that I’ve been a customer with CPP for about a year now and am very satisfied! They are friendly but professional, communicate well, are punctual, and know what they’re doing. In particular, my contact person Cindy, and service person Ryan have been very helpful!