Connexus Energy is a customer-owned utility that provides electricity and related products and services to more than 114,000 homes and businesses in Minnesota.
| Monday 8:30AM–4PM Tuesday 8:30AM–4PM Wednesday 8:30AM–4PM Thursday 8:30AM–4PM Friday 8:30AM–4PM Saturday Closed Sunday Closed |
14601 Ramsey Blvd NW, Ramsey, MN 55303
Excellent customer service representative.
Professional, patient, thorough and informative.
Worst light company to provide to commercial places. Member services and representatives are bunch of condescending a-holes. They are crooks that only care about taking money from you. I spoke with a guy to reconnect my light. He told me …
Thumbs up!
Awful services.
Very satisfied
very helpful
Great and easy
One unhappy customer
Great company!
very helpful!!
Friendly customer service.
Reliable caring and helpful!
Online chat was helpful!
Excellence customer service!
Very friendly and helpful.
Bad customer service!! Never try to help customer!!
service rep. was very helpful..
Julie was very knowledgeable and helpful
Worst company ever!
Awesome company and great service!
Wifi thermostat installed. I love it!
THEY WERE VERY HELPFUL AND ANSWERED ALL MY QUISTIONS
Please make online billing free for your customers.
Worst customer service in MINNESOTA!! Them Ladies need counseling!
Quick outage service
Easy bill pay
SUPER RUDE WHEN YOU CALL TO MAKE A PAYMENT ARRANGEMENT
Quick, easy and friendly!
Very helpful, pleasant, efficient, and personable rep
Very nice reception
Good rates and good customer service
Very awesome people to deal with
Very clear communication on a Sunday morning .. kudos to you
Great customer service.,
Great with information on off peak Discout rates.
😀 …
They are very rude, the wrost customer service ever
Only care about getting their money, not trying to work with their customers.
Setting up an account was easy peasy!
Excellent customer service. Problem resolved
Terrible attitude if you have to call them. Argumentative on the phone and will not listen.
Very helpful in answering my questions right away and friendly on the phone.
Friendly staff
What one should expect from a monopoly. Ridiculous that I am earning reserves. REALLY….WRITE ME A CHECK!
Person I talked to was very helpful and friendly.
They just hang up you, worst customer service, no one knows what’s going on there
By far way better and more affordable the xcel
Always have had good experience with them.
Really great customer service on the phone.
Wonderful, courteous service. And knowledgeable. Thank you very much.
I cannot handle the power outages. I feel like I live in India.
Helpful and easy. We’ll see how they do with further service
Great job getting me reconnected to Power Nap-
So many power outages, so little explanation.
This is an incompetent company who gives zero effs about their customers.
Horrible company, rude, disrespectful, liars. Never want to do service with them again.
Very helpful & patient with my questions. Thanks!
Started new service. Transition went smooth.
Sucks the only power company that I can used so power happy …..and don’t work with you at all
20 minutes on the phone and still couldn’t reach a live person. You can’t even beg them to take your money.
The gal (name slips me just now) was very cheerful and pleasant.
Laurie was great. Thank you 🙏. Give her a big raise. Thank …
Rude customer service, unreliable service and very expensive. Avoid this company if possible!
Enrolled in the budget monthly bill program and it was so simple with great information! So far so good!!!
They’re doing a fraud investigation on me because I’m trying to pay the bill as the owner of the house because my tenant is over due facing disconnect
I talked to Deb on the phone, he was helpful , polite, intelligent and took car of my problem very fast!
Awful customer service and very high cost vs when I had Xcel energy! This company is ridiculous
I just signed up, but believe it will be a great company
These people should be in jail there the real crooks…xcel energy should have them shut down and take them over!!! Terrible people I hope they rot in hell!!!
Missy was fantastic great customer service. Very kind and very helpful!
Horrible – every single time I have to deal with them. Summer is one of the worst customer service kids I have ever dealt with…..ever. Not at all customer service friendly. Yuck.
The customer service is terrible. If you have the option of a different electric company I would advise you to go with anyone else.
ive got the same bill this month that i did last year in the same month despite the fact that i changed everything to led that only uses a fraction of the power……………………………………
Very helpful and courteous lady helped me with the process of getting a new account. Thank you
Awesome service… One hour response time from the time I called to lights back on…. Our underground power line failed- came out, found it, fixed it….
Very personable, knowledgeable, and pleasant. No problems switching service.
Fast and painless! They made it easy!
Horrible customer service, all sorts of additional fees and deposits. They don’t make it easy for you to make a payment and they use billmatrix for an additional fee.
quick, easy and solve due to knowledgeable and very pleasant support person guiding me how to use a dashboard.
Helpful, didn’t stop working with me until it was resolved. Always have been willing to go out of their way.
Always pleasant and helpful. I love being on a payment plan and all the coverages I have.
So easy. Took 2 minutes to get a new account set up for my new house. Thank you for everything
The gal that helped me out was very friendly as well as helpful and got our service set up right away😊 …
The operator knew exactly what needed to be done for there has been other account holds requesting the name correction for the Real ID
An energy company which is capable of turning on light bulbs except for in the heads of their employees.
Reliable service, friendly customer service. They have worked with me in the past when I have had trouble with my bill.
called a few minutes ago and the woman who helped me was great and explained very fully to answer my questions. very pleasant person.
Complicated situation, but this company’s customer service is very rude, bias, and obnoxious. If it wasn’t for the fact of where I live, I would NOT be dealing with this company Period!!! But, I will be contacting corporate about there policies..and procedures..
This company wouldn’t survive if it had to compete in the open market! Marginal customer service. Billing practices that seem to be very arbitrary. Since they are the only choice for electric i don’t really think that they give a hoot!
It was very easy to set up account on my new residence.
Called 20 minutes before they closed. I was kept on hold until after they closed. Out of curiosity… I let the phone sit there on hold… finally hung up after two hours because they obviously left for the day.
Our power went out so called the office to see if they were aware. Phone rang about 30 times. No answer or any message. Seems pretty rinkey dink to me!
The customer service was friendly but they did not make it clear they were not automatically withdrawing my payment and that I still had to make a separate payment.
The employee’s are ALWAYS nice and helpful. They work with you and try to help you make payment arrangements and advice on where to get help.
Hottest day of the year so far and you guys were on it!! Thank you! 🙂
The woman I spoke with was very nice and understanding! ❤
Very helpful and friendly setting up new service! Thank you!
The best customer service I have had in quite a while.
I appreciate that Connexus Energy is committed to customers, and their customer service is excellent as well. Thanks to Julie for quickly answering my billing question!
Customer service reps need better training. Or better yet, just train them. I had one tell me today…Good luck Mame. Really?!
Straight up highway robbery I was bad forgot to pay my bill typically 130 a month it got shut off new total 540 (that’s deposit and reconnect fee) next month I get the bill another 330 so I call after being told I already paid the fees and …
They accommodate when times are hard and money is short. Able to make payment arraignments, which is always nice when you need it most.
Thank you.
Expensive but great customer service
Fast and friendly customer service!
Fast,easy. And friendly account setup
In this day & age of so much Negativity , I would like 2 extend my deepest appreciation of the Crew that Changed the Transformer @ MY Address for their Professionalism, Expendiant Ethics & Clean-Up & Demobilation of their Tasks @ Hand !!!!! Good Job 👏 Fella’s !!!😀 …
Awesome customer service
Went online to transfer my service to a new home. Beth did a great job assisting me and answering all my questions! Thanks for all the help!
Connexus has serviced us since 1990. They have done a great job. I doubt that some of the negative reviews here are from actual customers.
Cudos to Connexus’ field crew who replaced a pole and restored power in only five hours from the time the lines came down due to a car accident. We truly appreciate having the power restored to the farm quickly!
Elaina was incredibly helpful and friendly. The process to start my account with Connexus was quick and easy. Thank you!
I never thought a power company could make me miss Xcel. Connexus has accomplished this with poor customer service. I also don’t remember ever having electric bills this high with Xcel. Obviously that is subjective, but still.
Worst power company ever…. rates extraordinarily high then any other. Customer service horrifically out of touch. People are leaving their coverage area to buy homes, and rent. Rape off! If you can, don’t move in their coverage area.
These people do not even deserve a star, they were very rude, and said we did not call to stop the billing when we moved out over two months ago… I don’t know what to do at this point. I cannot believe this company…
Rebecca was very gracious and helpful to me in my time of hardship and was very patient with me when i was extremly upset and i am grateful for her help i did not lose all my food i had just purchased.
Thank you for the quick action today (4/28/20) on 182nd Ave in Big Lake township. Even in the rain the power was restored in less than 6 hours.
My family has been a part of this so called co-op for years and it needs to end it’s a monopoly because we don’t have a choice if you don’t like your garbage company you get a different one with power you are stuck with what you have. It’s bs and the old timers need to get cleaned out! Sorry guys I know who you are
(Rebecca) is very rude, disrespectful and unprofessional. She hangs up calls on customers. This is what happens when you don’t own the property you live in! People and companies like these wouldn’t have a place in my life. Thanks to invitation homes!!
There has been 5 power outages in the last two and half months… Simply unacceptable. They say it’s the squirrels and yet they are not smart enough to out smart them. Only once was actually storm related the other 4 should not happen were not in a third world country with unreliable power grid it’s USA.
Krista is very rude. Wow
Great company! Customer service is fantastic and in the rare circumstance that the power goes out they work hard to restore it as quickly as possible while staying safe! Continue the great work!
This company doesn’t even deserve 1 star! The worst customer service I’ve ever experienced. I ended up talking with three different people about my issue and still no one could help me. They are argumentative and disrespectful, do NOT use this company!
Attentive, listened to my request and responded with immediately with the solution and then fulfilled my request! …
Horrible customer service, Julie and her manager messed up on billing and have a hard time taking accountability for their mistake. They weren’t willing to listen or resolve the issue in any form or fashion, can’t image how many customers …
Cold weather rule and they remotely shut off my power. I call to complain and they hang up on me… huh presto my power starts working…. …
I honestly know that I’m barley at home and my bill is out of control with what I’m being charged and I’m highly disappointed and I one is helping me fix the situation I hate paying extra cost for something I’m not doing at all I am being robbed by this company
The exact definition of corporate greed as they can do what they want as they are the monopoly in the area. Hard times with money for alot of people and they don’t care just as long as they get theres.. terrible..
I don’t see how this company is still open. The customer service reps are very rude and unprofessional. One rep hung up on me and I called back and the next rep Summer and Lori do not need to work with people nasty attitude didn’t want to …
Our bill is $25.00 higher than in the past 7 years since the new meter was put in. Phoned and told it is a hot summer – this is not the hottest summer in record… Something is wrong!! Calling the attorney general’s office
I wish Excel Energy serviced my area. The meter reader decided it was ok to park in my driveway and do the entire block. IT’S NOT OK!!! When I called the office, they couldn’t believe that I was bothered by this. Next time I will just …
Nothing but problems with billing and several of their phone customer service employees are rude. I asked for my 24 month usage history and the guy told me they don’t keep that type of information over 12 months. That’s a lie. I could go on and on, but they aren’t worth my time. Avoid if possible.
I wish there was another option for a power company. They didn’t seem very willing to help, when we needed help. Not customer-oriented whatsoever. …
**Conexus Energy Meter Servicers** must need to be trained about how to close gates after they enter and exit them. My dogs could of just gotten out and got run over because “he was coming back”. “Coming back” won’t save my dogs from being …
Good place to charge up. They have a dc fast charger, chatamo, j1772, and even a stand socket I believe. I didn’t see Tesla but I wasn’t really looking either.
They would never send me a statement and then I would call asking where it was and they would argue with me that they sent it and it is now late and then they would charge me the late fee. The customer service reps are garbage in the office and on the phone. They need to take a class on respect and common sense
I have been asking this company to clear the trees from this line for over 9 years. This is a very poorly run company. Very dissatisfied.
Excellent service and rates.
I do not understand the negative remarks about high rates. Maybe you should try Elk River Municipal Utilities, they are a lot higher. And as for social security …
If I could give negative stars I would. As I am sure 90% of the population that uses this terrible company would. Your customer service agents are awful, rude, condescending people. You provide nothing in the form of help. You have to be the most expansive electricity company in history.
Big branch fell on my two neighbors power to power line. They came and pulled it off and left it right where it lied. Xcel would have cleaned it up. Wish I could have Xcel but we’re unfortunately stuck with unprofessional people who leave big messes and offer no rebates. Thumbs down.
Terrible Customer service and terrible company. I saw online that I have a rebate. I printed out form. I went on website to try to log in. Says my email is invalid. Their unclaimed form wants you to sent a copy of your DL, copy of your SS, …
I called to confirm my change of address and needed an explanation of my bill. Summer was a pleasure. She was professional and very pleasant. She’s a keeper 🙂
We lost power in our home on a Sunday evening in February. Losing electricity means losing heat. This is especially problematic in the middle of a Minnesota winter. We have family nearby so, thankfully, it isn’t as if our “safety was at …
Terrible company that makes it extremely inconvenient to pay your bill. Then when you can’t pay they charge fees. I even drove all the way to their HQ for them to just look and say they didn’t even know how much I owed them but they’ll just take whatever cash I had??? Joke of a business with no customer service.
Connexus is a scam and very money hungry. This has to be a private company, every month my bill is at least 60 bucks for a two bedroom apartment. In the summer we hit the hundred dollar mark June, July and August. …
I was on hold for a while, but once I was able to chat with a representative I was helped quickly.
I just moved into a new home with Connexus as a provider and so far Connexus has been great. …
Worst attitudes ever if you end up having to call them. You will probably have to call back because they love to hang up on you. their tone and attitudes are horrible. at least the front receptionist that takes your money is super nice !
She was very nice and professional. She helped me with my problem.
This company requires you to supply them with your social security number in order for them to supply you with power. I needed to take off a half day from work to go to their offices, which was solely a means of consumer harassment and …
I have been battling a number of issues over the last few years including not getting paid by companies I have performed work for and fraudulent bank activity, but the big one has been fighting cancer. I beat cancer after hardcore chemo …
I definitely HATE how this company operates. The rates are incredibly high, as a household of 1, my bill should NEVER be as outrageous as it is every month. especially since i’m not even home very much throughout the month. It’s hard to …
I wouldn’t give these people 1 star if it was a option. Talk about money hungry!! I cant wait to move and get back to Xcel energy. These people are rude, cant explain why your bill is high. They make excuses not to give you back your …
This is a terrible company! Money hungry and they do what ever they want illegally! Co-op company? Think again! You have no control over your power! Ever since the Ami meters (smart meters) were installed my bill has increased …
Absolutely the worst energy company I’ve ever had to deal with. I hate utility companies. They corner you into whatever scams they can pull and you have no choice. You can’t just go to another provider because there isn’t one. They can …
Easy application for new service with response within 24 hours by employee Summer. She also responded quickly to an error in zip code.
The sign-up was super simple process. Just few details and account was setup. Customer care was courteous and took time to answer all my questions. 5/5
I am currently and have been ringing their office for 45 minutes straight to discuss my account that is on the verge of shut-off because of inaccuracy in the the amount THEY posted on-line and no answer. This is ridiculous! How am I …
I’ve always had reliable great service. Every time I’ve had a question about anything and or a concern they were easy and a pleasure to work with. We are very happy with Connexus!
I needed to change an account so I could have control of payments and other business. The Connexus employee was very easy to work with, and was able to help me with one call.
This is the absolute worst electric co-op in Minnesota! Rude Representatives! Inconsistent processes! Violates state laws frequently and deliberately. I wish the Public Utilities Commission would shut them down! …
I talked to your representative Julie about a problem I was having receiving my monthly statement. She was so competent, so kind, so patient and answered every question I had. Thank you for hiring representatives who speak clearly and know the answers or know where to find the answer.
Best customer service I have experience in a long time. I called to report a tree hanging on my line. They sent someone out that day. It was a very painless experience dealing with them.
I moved recently and so I had a bill from my old property. I paid the bill on 9/18/2018. So why am I giving Connexus 1 star? Well I owed $287.68 and I paid $287.68 on 9/18/2018 and my online account still shows that I owe $287.68. I can see …
Rude incompetent they just guess at what your usage is because the meter readers are to lazy to do their jobs. My meter was not read for 4 months then I got stuck with a extremely hight bill. Wish there was another power company that I was …
I was behind on my bill and they referred me to a agency that would help with bills. The agency did up approving my application and thanks to Connexus and this agency, my bill is caught up.
If giving 0 stars were possible, that would be their rating. They over promise and severely under deliver. Apparently, tree branches running through power lines doesn’t pose a risk. nor do power lines resting on trees.. I had them come out …
I wish there was a negative star option. I couldn’t agree more with every terrible review posted! If I had another electric company option I’d cancel my connexus account ASAP! Customer service people are rude and condescending. No …
I guess when you owe $344 total it means $600. Oh, and as an added bonus, you get to have all of your power shut off for 15 minutes at a time if you hit the “limit” that they set for you! Works great when you have 4 children and can’t give …
I wish I could give this one no star. This is a second time i called this company with a different person. Two different people with the same bad customer service experience. The customer service rep was so impatient, had issues with …
If I could give this company a negative rating I would. I hate that there is no other power options in Minnesota. This is the worst power company I have ever dealt with. There system doesn’t match with their reps, they turn off power with …
Called them this morning to straighten out a payment that I wasn’t aware that wasn’t being paid. Received a notice saying they are going to shut off my electric. So I called them to figure it out. …
If I could give them a zero I would. There is no way my bill should be $70 for one month and I’m barely at home with everything turned off. They always got a lame excuse as to why my bill is high when I call and ask why. They tried to tell …
I may have had to call Connexus once for an outage, but the fact that I almost never have to contact them is a compliment. Our electrical service is extremely reliable with maybe 1.5 hour outage total in almost 7 years, and most of that was …
Can’t get a hold of anyone due to ridiculous banker hours. I’m stuck on some e-bill program and haven’t seen a bill in 3 months. Website is hard to navigate. No option to stop the e-bills . Unable to retrieve my bills off of the …
Chatted with customer service rep online. Exceeded expectations. Courteous, knowledgeable, and helpful.
No customer service and the man we spoke to was nice to my husband but was super berating to me. Kept talking over me and talking down to me like I was some kind of idiot. And of course they can get away with it to since there are no other …
If I could give them 0 stars, I would. We recently moved into a new house and set up our energy through them. They automatically signed us up for paperless billing WITHOUT TELLING US!!! I was waiting for a bill to come in the mail, but it …
I have nothing but good comments to say about Connexus. I use the pay by check online to pay my bill and I don’t get charged a service fee. Everytime I call them they are professional and polite to me. My line of work is retail so I know …
I spoke to Lori about a spike in my usage for the month of January 2020. She was very helpful in showing me how navigate the Connexus Energy dashboard. She explained that we had three extra days in the billing cycle for the month and …
Great service fast and friendly staffing
The person I spoke with was took care of setting up a brand new account for my new home in a manner of minutes. She was professional and polite but not in that annoying way you can tell when operators had it drilled into their training to say” Thank you ma’am, Yes ma’am”. Over and over.
Called in to request service to our new home. Very pleasant and friendly person answered the phone. Quick information update and I was on my way. Very easy.
Worst customer service I have ever received. I work in customer service as well and have for a long time, I do know it can get difficult at times and therefore I try to be extremely understanding when I am on the other side. Connexus was …
My Honeywell thermostat displayed an error notice on the display screen after only being installed for approx. 1 month. Connexus representative indicated she had to check on the status for replacement and call me back. I received a call …
I was having a bad week, then came home to no power. There was a confusion in communication, which missy helped me clear up and solve the problem. She was very sweet and kind, helped me way more then she should of bc I wasn’t very nice to …
We’ve lived on Connexus system for 11 years and recently moved away this winter to another electric company. …
Unfortunate as it may be, we (consumers) have a tendency to put forth more energy/effort to ensure companies we do business with hear about our negative experiences. There can be many reasons why that is and some are valid. However, this is …
The customer service team needs training immediately. I called in because i felt that to be on a budget billing plan my bill had been higher than when i wasn’t on it. It took Julie forever to understand what I was asking. She was scattered, …
Had to call in regards to getting a new account setup. Easy, fast (7 minute call) and friendly representative. …
The Customer Service Agent was very cordial and professional. She explained the budget process, gave a quick overview of anticipated costs throughout the seasons and welcomed me to Blaine. No stress, quick and easy. Thank you!
Had a great experience.
We are moving from another state and setting up all the new utilities can be a hassle. Beth at Connexus was pleasant to work with and was very efficient and knowledgeable. The process was pain free and Beth made us feel very welcome to Minnesota.
I live in a one bedroom apartment that is less than 750 sq ft, I’m gone all day for work, use low energy everything, and walk around in dim light most of the time because my bills are so much higher with this company. I was with Xcel energy …
If I could give this horrible company 0 or negative stars I would. I am so fed up with the lies and BS coming from them. I had an issue with them where I set up 2 different payments to come out of my bank account. I paid the larger amount …
Connexus has horrible service. Their staff on the phone is very friendly but I’m not sure how they organize over there. Do NOT sign up for automatic payments. I had an issue where I was charged for a bill twice, I called three times, each …
Just wow. I just had the worst customer experience that I’ve ever had while trying to pay my bill after our budget was set too low. This women: Sheri or Summer or something acted like she owned my ass and was sending me to her manager …
They continuously have been shutting my electric off every maybe 20 minutes. For the past day and a half. With little to no electricity running and the bill not being due until tomorrow. I’ve had nothing but problems with this company since …
I have lived in MN for five decades and this is one of the worst companies I have dealt with. I had a studio (500 sq feet) and was charged around $200 each month for air. Management admitted there was something wrong but took zero action …
The service I received over the phone was excellent! Very friendly, knowledgeable, understanding and loving. Lots of love! I’m happy to know I can make a call to connexus without going through a thousand automated prompts and BS like I had to do with other companies (ie: xfinity Comcast, century link etc)
Missy was a outstanding representative of your company. Very caring and took care of my needs. She even called me back to do a follow up. 5 plus stars!
Had issues with lights dimming and brightening. Sent a “report outage” and within 4 hours they were at my house. Helped clean some bolts and lines, saving us a lot of dollars! Thanks for being fast, efficient, and employing a great crew. I’m a happy customer!
I was pleasantly surprised to talk to a real person when I called the other day. Professional and knowledgeable customer service dept. When I was an Excel customer, calling them was a black hole of no answers from anyone, then transfer transfer transfer, dropped call. Glad to have Connexus as my electric company now.
My agent was absolutely amazing as she walked me through the process of going paperless and Auto Pay!!!! Patient with my ineptness, highly competent maneuvering me through my mistakes and all with a sense of humor. Congratulations Connexus !
I appreciate getting a live voice to express my concerns about the $10 increase on my bill. Times are tough because the mere staples have gone sky high.
I had an excellent experience! I was not put on hold like I had just been on hold with Xcel to set service up and then on hold for xcel to try and sell me their internet. I was expecting the worst and got the best! The woman answered …
Customer service was very helpful in explaining the billing process for a new pilot program they are offering customers. Laurie did a good job of helping me understand how to track my monthly charges (and savings) under the new system.
My service was shut off, wouldn’t do a payment plan, and was offered no assistance or resources. So I had to pay with my bank and go $200 in the hole. And on top of it, I had to arrange another payment a week later of just late fees, and …
Beth was wonderful….getting things set was easy. Thank you!
I was pleasantly surprised to talk to a real person (and local) when I called today. Professional and knowledgeable. Very friendly. Best customer service I’ve received in a long time. Thank you Connexus and thanks to the lady that answered my call.
I was amazed by how understanding and helpful Missy was in helping me get my service restored. I feel like she really cared about my family and my particular situation we were going throug and she offered many resources for us to use and look into. Thank you so much for treating us like we were family.
People on phone at Connexus are so nice and helpful. Getting my meter for Tesla charger. However as process is spread out over weeks it was so hard to know what I needed to do each step of the way. And then State Elect Inspector info and …
All I have to say is that I wish I knew ahead of time that these electric power companies only serviced certain areas, and that we had no choice but to work with whoever serviced our neighborhood. This would had made me think twice about …
Thank you for coming out so quickly to get our neighborhood power back up and running.
First outage tonight after getting my house in 2019. Got an email notification right away saying they’re aware and working on it. Got a time estimate of about an hour and a half. Lights came back on in under an hour. Happy customer
Connexus Energy was very easy to deal with, I appreciate their spot on Customer Service. Thank you!
In speaking with the reps from Connexus regarding a tree limb issue, they are very respectful and receptive to my request. I have always had great interaction with Connexus and like doing business with such a good company. Thanks for the Great Customer service!!
I’d like to thank the asplundh crew that came out to Waco st. Anoka teus Nov 8th. And made tree 🌳
safe for me to climb, thanks guys! …
They penalize people with solar panels, and can’t seem to manage looking at the account number when you send them a payment, thus often applying the payment to the wrong account. Do better. Update: long before I left this review I’ve …
Absolutely terrible company. I just purchased my first home and my welcome packet from Connexus was them threatening to shut off my power (I thought I had Xcel). Then they messed up my auto pay and sent me another lovely letter threatening …
The Customer Service Rep showed genuine concern and willingness to help me. She was very pleasant and guided the interaction not only professionally, but most importantly, in a friendly manner.
Christa K. was very nice and very helpful. It was a pleasure to have her help me, very good customer service from her.
They are fun and friendly people. They are compassionate and will work with their clients. Do not hesitate to give them a call when things get financially difficult on your end.
Customer service is excellent. I’ve never had a long wait when calling and very pleasant team.
TRUCKERS … awesome place to deliver to, hours are first come first serve and they always unload in a timely manner, very professional and courteous staff…delivered here dozens of times never had an issue once, keep up the good work!!!
Deb the customer service rep was well versed on her job description, and provided me with the necessary information to make my phone call as pleasant as possible with a lot of important information! Thanks Deb, well done!
The representative I spoke with, Beth, was outstanding. Knowledgeable, courteous and professional. She took care of my concerns and questions in no time.
Absolutely the most calming person I have dealt with in the last several days. Moving is not fun for an old lady like me, and I want to get everything taken care of. All was explained thoroughly and was repeated if necessary. Connexus (Anoka Electric) employs only wonderful representatives!!!! Thanks for the help and information.
Christa in customer service was amazing to work with on an outstanding billing problem. She took the time to listen to my issue and investigate the situation thoroughly even though it was a 10 year old balance! Truly appreciate her great customer service!!