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My experience with conservice has been terrible so far. They don’t share details of usage and provide any transparency on the bill. Agents just say that they don’t know anything.
I honestly wouldn’t give any stars! This company Never gives the bill in a timely fashion, Like Ever! It is June 23rd, rent is due on July 1st, and I have no idea what I owe because I haven’t been given the bill. And on top of that, they …
Water was being billed while I was away for an extended period of time. Conservice assisted me with pausing the estimation of water usage. Conservice also contacted my leasing office on my behalf.
So my property is garbage. They are always blaming everything on conservice, but conservice has been awesome. They always give me the right info and whenever I call up customer service they are very friendly and take the time of day to try and help me out. They never rush me off the phone and I appreciate that greatly.
I would have given 5 stars but waiting for 37 mins on hold for someone to answer the phone was not great. I could have had someone call me back, but that always ends up with them calling when I’m in the shower or doing something where I …
They could not fix or figure out my issue water bill went fro $68 to $485 then to $51 They were going to call me back in 1 hour. 26 hours later still no call or solution.
Called Conservice on July 5th, 2022
Spoke to Michael. I requested my current readings of water usage in our appartment from dates 3/18/2022 thru 5/24/2022. He replied with a answer he was …
Awful service. I’ve been paying my bill on time and last week my garbage container was picked up. Called the garbage company and they wouldn’t tell me anything. Opened a ticket with Conserve and no communication at all. I think they have …
Conservice’s billing with College Vue has been absolutely deplorable!!! We have been backdated on utilities TWICE!!! One was backdated for SIX MONTHS for water back in January, and the second time was backdated four months for electric!!! …
This is the worst water company I’ve ever had to deal with!! I live in an apartment and got a $247 bill staying I used 24000 gallons of water this month!! Unless I’m filling up the apartment pool there’s no way I could ever use that much!! This company is a scam!! Don’t live somewhere that uses this company!
Absolutely the worst nightmare of a company! They have been over charging me in water bills for a year now. It has been an “estimated” bill reaching triple digits! When I call to have the issue rectified they ping pong me back to my rental …
This company is the worst you all are just like those scammers or that calls your phone the only difference is you’re smart/ Is dumb enough to put it within the lease agreement, DCRA is completely involved now and so will the federal …
Does not communicate with you about any issues between the rental property and themselves. I believe they gave me the wrong information about a bill. I have no choice in using this service as my rental property management uses it. Otherwise I would never choose to use the service.
I called and spoke to a representative named Kerrie. She was very helpful. I called about a bill/statement I received after we vacated our apartment when our lease ended. She explained the statement and amount due which I received …
This company’s customer service is horrible! They frequently send out statements late and then want to charge you a late fee. This month when I called about my bill I was told that they were not generating bills for this month and that the …
I am extremely dissatisfied that customers couldn’t and can’t select nor move their billing due date. The bill is due on the 1st of the month when residents/customers rent is due. Residents/customers had no say on their utility company …
I paid my utility bills from January to April 2022. This is included in my rent and I can’t adjust the figures and now at the beginning of this month (May) I am being charged for water and trash for 1st February through to March 17. I …
The bill shows paid for April 1st through June 30th because I paid it myself! My original statement stands and the response they posted is typical. They don’t even research things. They just quickly look and give a response that is not …
First we couldn’t get the bill emailed so we asked for a paper bill. My husband went online and paid it on their website. Now we get a notice that we haven’t paid the bill and they’re charging a late fee. They’re not customer friendly and dealing with them is painfully difficult. Unfortunately we have no choice.
Called to get an explanation of charges on my bill. The individual I spoke with was unknowledgeable about what the charges were and had to confer with another team member. After conferring with the team member they were still unable to …
The customer service personnel was unable to give me any answers other than to call my utility company. I don’t pay my utility company. I pay Conservice. Terrible customer relations.
I actually got a “straight” answer on an issue I’m experiencing in my apartment complex. Much appreciated the detail and a resolution that would be fair.
I reached out to Conservice this morning waiting for a representative to assist me with my account online. Representative Nicole made me feel so much better when she didn’t place me on hold for 10 minutes while I have to listen to elevator …
So evidently back in Feb Conservice reported we had moved out to Excel Energy. I never got the notice, we did not move and have lived at this address since Nov 2019. Conservice was contracted by leasing company for my house. I immediately …
We are always being charged Double Bills From your Company & the guy I spoke with the other day said, This has been going on for years. I said don’t you think it should be changed I believe he said WHY? GRRRRRRRR UNREAL
I called customer service because I forgot to pay my bill on time due to my medical issues and the representative was very kind and waived the late fee. Thank you very!!
I was billed for vacant electricity charges when I was billed directly by BGE. Conservice refuses to contact BGE to verify electricity was already set up and refuses to return the fee.
Horrible way to set up a company, we are being billed for services used 2-3 months ago and this was not informed when the complex using them changed over. So now we owe over $80, the next few months becauee this ridiculous billing plan.
I have been trying to resolve an issue all month. A leaky toilet caused my water/sewage total to add $148. No one is able to assist because they don’t now how. Everyone is nice and cordial on the phone, but no follow through at all. I have …
I called to inform the company that I will not be moving from 1250 west and I do not want my services discontinued as I am in a legal dispute with the landlord 1250 West APA. The rep was very rude and unfriendly.
Conservice is horrible!!! Sent me 3 months of bills all at once. And then they charge 9.99 per month per Utility as a “paperwork” fee!!! Crooks!!! So glad my leasing company is allowing me to get the utilities in my name now!!
Like a million others have said, CONservice. This whole setup is a sham. Conservice can blame leasing property management companies or utilities, and they blame conservice. It’s a scam to make sure rental residents have nowhere to go.
I’ve never had a customer service agent tell me they don’t know why a website is down and, at the very least, try to find out why. Very weird. To his credit, though, he did call me back with an answer.
Called to see if I could speak to someone about being 2 times in one month and they could not help me!! They are not the experts they claim to be. Between the landlord using them i would not recommend!! Definitely will not rent from the company again!
The assistance I received from Carrie was excellent and easy , due to being in recovery from 2nd craniotomy within 2 years. Thank you Carrie + Conservice !
This is the worst company I have ever been forced to work with. They have over charged me, lied, do not answer emails or calls, and much more. All I can say is DO NOT ASSOCIATE. You will regret it
They were very nice about refunding me the late fee.Overall a good experience interacting with them. Sorry I don’t remember the name of the person I spoke to.
Never sign a lease that uses this company. They are garbage. Their customer service is condescending and useless at best. They are heartless as are the companies that use them. Stay away. Far away.
Conservice Customer service with Alex was excellent. My issue was frustrating and complex and he was able to simplify and help resolve the problem. Thank you so much for your quality customer service!
Very friendly and helpful customer service. Wait time was a little long. A better waiting song could be used. Overall satisfied with the help received.
They will flat lie about how they do their business with the contact of American Homes. Also to mention they never know any details they can’t explain how the billing is always late. Poor communication btw all parties.
The technician was polite and seemingly helpful. He never called back to tell me whether he fixed the issue. My daughter had a 350 dollar mistake that was supposed to be resolved.
Recently my bank was transitioned to another financial institution, after I figured out how to make the necessary changes (no easy feat I must say) I wanted to follow the first transaction and make sure my payment was received. The CSR I spoke with in the phone was knowledgeable and nice.
I sat on hold for 15 minutes then got a option to get call back rather than wait on hold. I got a callback 1 1/2 hours later. I explained my issue and was told I would be put on a brief hold while my issue was researched. The operator asked …
Very hard to contact about rectifying bills. You will hold for atleast an hour and once finally in contact with in agent they usually can’t help much stare they’ll escalate the matter and you don’t hear from them after. Ridiculous
We DO NOT want this service but were told because we live in an apartment we could not cancel it. Paying fees on our utilities for them to print us a paper monthly. Ripoff that borders on outright scam.
The service is horrible‼️ It took a whole hour to get someone on the phone‼️ I called concerning my water bill and was given the wrong information‼️ I had to call back a second time, longer wait time, again given the wrong information‼️ …
This service is terrible I cannot believe the experience I am having as a young adult just trying to live these people are literally trying to get more money out of me. All of my payments I paid directly through leasing office at onshore …
Currently being charged a duplicate electricity service fee for dates that occurred within the same month. Don’t waste your time reporting an issue on your statement because there is clearly no option of a resolution for the customer.
Can’t believe Conservice charges a $3 service fee for processing payments that automatically come out of our account. Another gouger hitting consumers who pay their bills on time. So unnecessary as if people aren’t getting hit hard enough by everything & everyone else.
Difficult to deal with when they refuse to reread water meter. Only after a long conversation did they tell me that apt maintenance could reread the meter to see if my high water bill was correct.
They are the worst ever!
Get ready to pay late fees becouse of “return” payments even tho all bank info is correct. Every month always something’s going off the track.
Very helpful with my billing questions. It was explained to me That I was suppose to get my fee of $2.50 waived. I did not because I pay my bill with a card
Zero stars…horrible service from Margarita. She provided erroneous information, would not answer direct questions being asked and refused to connect me with a supervisor or different colleague to assist despite several requests to do so. Despicable excuse for customer service
This company is horrible. We were without water for 24 hours because Conservice did not pay our bill. We have never been late paying our rent and shouldn’t have had to go through that. This was the 3rd time this has happened but the first overnight experience. I’m not happy at all.
Website access is incredibly poor regarding ability to access accout when receiving “invalid” error message and customer service representatives are available with very limited hours to help resolve anything by phone. The after hours “chat bot” is useless!
Spoke with Adrian and he stated that he had no control over my water bill was increased from $42 to $73 in one month. I’m a Senior I don’t have a washer and I was gone for 2 weeks in July. Still the increase. He just did the billing for Newport of 3800 Perrin Central Blvd #1015 San Antonio, TX 78217.
My issue wasn’t resolved due to lack of knowledge on Conservice’s end. Turns out that I did need ComEd to have my power on. Conservice told me that I didn’t need an account open with ComEd. Been without power for an entire day with a …
I called to have a copy of my latest bill sent to me for school registration and my call was answered immediately. The agent helped me quickly and was very courteous. It was 8:00am sharp!
Third party is no assistance, if your lights are off and you renting through a company they will refer you to call them but if it’s an issue with your neighborhood lights you basically have to try to reach out to the neighborhood light …
I emailed customer service because I was charged twice, took 2 days for them to answer, then they wanted last 4 digits of my card, again no answer for going on 3 days now. Can’t get thru to them via phone, now I am 7th in que via chat. Wow …
I had no idea you’d taken over my billing, and after tracing the lines to figure it out for myself, it took 2 days (involving a chat, 2 phone calls with 45 minute wait times on the first day, and 2 phone calls on day 2) to make a payment. Glitches happen, but this was unacceptable.
My problem did not get resolved but a dispute was registered. For a year and a half your records have been incorrect and I have been overcharged. The representative was very polite and respectful but lay responsibility with apartment …
My trash bill went from under$3… 1/1/23 to almost $40…for 2/1/23 paiment. All apartment manager says is, if that’s what they billed you then that’s what you owe.
My lease started back on June 22 & I still do not have a garbage bin after asking for over a month for something I should’ve had from the time I moved in!! My rental co has called being told it is being delivered but is has NOT!! I’m paying for services that I’m not even getting
The gentleman in Customer Service was excellent, once I finally got him. I was on hold for 58 minutes with no option to schedule a call-back. They need to hire more Customer Service Agents.
It has been out of control the raising of the bills from Conservice.
I have been living at Villas Antonio for 1 1/2 years and the increments have been out of control. I started paying $12.00 and last mont I paid $21.00 and this …
The rep was fine, however, I think the whole process is cumbersome for the user. To receive a bill then pay to someone else is totally inefficient! There are better ways of doing business for a company than using third parties. It’s consumer inefficiency. just my opinion.
I waited an unusually long time to speak with a customer service regarding my concern. Once I was able to speak with someone then the issue/concern was handled professionally.
You had been suppose to send a technician the past Nov 3,2022 between 9-5pm. Unfortunate no one appears.
Please contact my condo for the next appointment.
Thank you!
I live in a town home before these people were contracted to my complex. The pricing was reasonable. Conservice is charging me 72.00 for sewer…. 8.93 for trash plus a trash administration fee , the complex has gone from a flat rate for …
Called to get details about a line item on my bill. The person I spoke with could not elaborate what the line item was for and went to get a supervisor. The call dropped and despite asking for my callback number, I was not contacted again. …
I was forced into using this service by my rental company. I really don’t see a benefit in using them, especially since they charge a set up fee and a monthly fee for a single utility bill. It would be different if there was more to it, but there’s not. And they charge a fee to use a credit/debit card as well.
This company waits until 3 months before a statement is posted through the apartment complex site. The amount gets out of control. The company needs to be able to do this on a monthly basis. This is very aggravating. Conservice has a …
The user / resident page is rather complex or perhaps contains a bit more detail than necessary – making it draining / confusing. Also, the options are limited … in setting up auto pay information, the “1st” was the only choice (where as …
I felt really good about my experience when I called with a concern concerning my bill. The woman handled it kindly and explained things and fixed my concern. That agent was excellent in how she conducted herself with me (customer) and …
This company has the worst customer service and they are so uneducated and unable to answer simple questions. If you rent and utilities are through this company do your self a favor and wait it out until you find something else. Just wait it out, it’s not worth dealing with these people
Such a joke. They charge obscene service fees over the smallest things. I didn’t get my electric set up until the day I moved into the apartment. My lease started nine days earlier. They were billed $4.77 by the PUD and charged me a service …
Trash service for my provider is $65. This company charges over $100 for trash pick up with the same company. This company is stealing money from all that are forced to use them..
Seeing these reviews and experiencing the customer service. I’ll have to say that the reviews were accurate. 2 stars for the professionalism shown, however the cons outweigh the pro’s with conservice. I live in a student apartment (which …
If you’re in Property Management, just don’t.
Their entire service amounts to a spreadsheet and even then, they don’t do that with any amount of grace or sophistication. …
I understand that this service can only do what the management company tells them to do. But when the management tells us to call conservice for answers.
We get the old company run around. The billing should have been do e better and …
The representative was courteous and professional but unable to resolve my issue as this is obviously the protocol in which the apartment complex and conservice/champion use one total and divide it between the occupants!!! I’m paying a ridiculous amount to have a 1 bdrm, no washer/dryer and wrk 4 jobs and hardly EVER HERE!!!
Our water/sewer bill has been estimated for almost a year with no meter readings. I reached out to the company, and they said they can’t do anything about it, that I would have to contact my apartment complex. I did, and they said they’ve …
The Chat agent was very professional and quick! She was able to resolve my issue within minutes! I’ve spent countless hours on the phone with agents but Christina was great and efficient!
The representative tried to explain the issue I asked about, but didn’t help me regarding my request! The end of the call she just wanted to close the issue and end the call even though I repeatedly asked to solve my problem! My phone call was terribly handled! I have a very bad impression for a first call!!!
My complex switched to this company for utilities and there has been nothing but problems and and the customer service people are no help. They are charging me for electricity even though I have a comed account and have sent proof of …
My apartment complex switched to this company after years of having our electricity in our own names. The company has been a nightmare. They are purposively a month behind (so you would pay for January at the beginning of march even though …
My family and I conserve water by taking at most ten minute showers, running a dishwasher every couple of days and have a very functional toilet but still they’ve some how just through a dart at a board and determined our water bill. It has …
Terrible first experience with Conservice. Just moved into a property that uses them for utility management. They did not pay the past due on the property and our water was surprisingly cut off when we had only lived in the property for one …
Horrible billing process! My community recently contracted with them. Bills are generated a week before the due date which is the 1st of the month. If payment is not received, then a $25 late fee would be incurred! I am currently waiting to …
It was surprising that I got connected to a live human real fast. She was very nice, accessed my info quickly. But she couldn’t tell me anything other than that the company just bills based on info provided. A complete dead end.
The person I spoke to was very nice but completely uninformed. My garbage has not been picked up at all last week and this irregular pickup has been happening for 2 months now. I am paying for garbage pickup in my rent and I am not getting …
I received my bill Aug 1. Date due Aug 1. Statement Date 7/27. Obviously this is too narrow a window for timely bill payment and is just WRONG. I spoke to an agent. In part he answered satisfactorily and he was pleasant. I did, however, …
If I could do a zero star, I would. This is the absolute WORST utility service I have ever had. They are more than happy to take your money, but when you are over charged, it takes ages to get any movement. Can’t talk to a supervisor and no …
Never ever in my life of living in one bedroom apartment and getting charged over 30 dollars a month for water and 140 for sewage!!! Especially when I work 60 hours a week and never home. As soon as my lease is up I promise I will never …
I am a college student who was recently forced to switch to Conservice for my utilities because they created a partnership with my apartment complex’s parent company. While I’ve never had issues with the employees themselves — the few …
First time in history while living in apartments I never had to pay a water bill. They say get on our website to pay your bill. Can’t get on there website, it keeps telling me invalid password, even when I change it. Can’t do automatic …
Nicole was very helpful and a sweetheart. Her personality and overall customer service skills were superb. You can tell she’s one of those people that care about the customers and not just the job and I love that. She definitely needs to be …
Conservice is horrible at what they do and are only in business because of the Leasing companies who contract with them. They routinely process my utilities late. My water have been turned off because the payments that I made (ahead of …
I have a $1000 credit that they will for whatever reason will not apply to my bill. There are only 2 people that live in my apt and my bill is outrageous especially since we are never home. Trying to get a hold of someone to fix the issue is impossible.
Awful experience. The agent could not help me understand their “formula” on how third party billing is happening so instead he pretended to not be able to hear me and proceeded to hang up on me. After calling them back they wouldn’t even apologize. Very unprofessional services.
I was sent a bill of 235$ for water bill back of 2 month for just 1 person and sewer bill of 130$. I called but there were not willing to help or reason with me it’s just ridiculous how this company want to squeeze money out of you on every opportunity they get
I’m a resident at the Fredrick apartments my building had the hot water shut off Friday afternoon and it was not fixed until Monday around 4:30 almost 5pm due to me and a few residents calling. The call agent I spoke to was very kind and understanding and made sure my hot water was working that afternoon.
I am getting my email bill about two days before it’s due and a late notice two days later. I am 74 and do not check email daily. Can I get that email at least a week before?
SCAMMERS. They took my name off of my utilities and told me I didn’t put it on. I gave them proof showing otherwise and I have still not received the $400 they owe me from incorrect fees and over charging.
Complete trash dump company. These people are predators who lack conscience. It is almost impossible to get in touch with anybody who works there, and when you do, they simply go off of a script that may or may not be pertinent to your …
I am never satisfied with Conservice Customer Service. They always drop kick me back to our Leasing office.
Over the past several months we have not received our bill from Conservice on …
The worst service. They have repeatedly charged over the last couple months at my apartment building. Almost 380 dollar water bill for a 1 bedroom apartment. Sit on hold for over 40 minutes when you call. Then no help once you get in touch with someone.
Representative would not confirm utility that was charging the storm water drainage fee. Statements do not indicate total apartment complex water usage and total complex hot water usage as required by nc general statute where complex allocates charge based on hot water usage. Okay
All I needed was a breakdown for June, July, and August. He said he had a reading error on the meter and I got charged $324 on my last bill. You guys would not break it down by the last three months that you told me I was being charged for
Got a bill for utilities when I had not even moved in yet. I called to have them fix the issue but they refused. I have a bad feeling about this company. After reading all these reviews, looks like I’m not alone.
Was on hold for 20 minutes before the call just ended. Called back and was on hold for over an hour with no response or help. When I did get a hold of someone the next day, they weren’t very helpful or informative about an increase in some of the monthly charges
I don’t understand an admin. Fee! For someone to read our meter!! I’m sure they are getting paid for that. Plus the fee is $8.73. Please give me a legitimate reason!!
Thank you.
Some months are doubled, then some months what your paying for is 2 months behind. They also charge a $9.95 service fee even though you are forced to used them and the water bill never decreases even if usage is less. Complete scam. I’d much rather pay the water and trash companies separately.
Refuses to provide any data or justification around sky-rocking bills – even when month or month averages don’t match up. Impossible to get in touch with as well – no one answers the phone and you will never get a call back when leaving a. number.
Conservice didn’t pay my water bill and service was turned off. After paying said bill on my January rent, I got to pay it AGAIN yesterday if I wanted the water turned back on quickly. …
still haven’t received anything about if or when trash will be picked up. if you want to make me pay for something i can put in my name call the utility myself and know what is happening for free you are not doing a good job!
CON-service expert’s. What a joke! CON-service use a formula that has no logic to bill water usage per building instead of actually water usage per apartment. Avoid any and all properties that are utilizing this 3rd party CON-sevice …
If I could leave zero stars I would 100% do so. This company is horrible and I highly recommend everyone staying far away from them! Chris Simpson is unhelpful and just all around sucks at communication and her job.
Joel was very kind and professional in dealing with my situation. I just talked to him yesterday and am waiting for everything to be resolved but by his actions I am confident that things will get done soon and I will be very satisfied.
Since moving in three months ago the trash has only been picked up twice. Made several calls and requests for pick up, nothing has happened. My trash is still sitting outside on the curb and has been there for the past two weeks. No one wants to help. My account is current yet I’m not getting service.
A horrendous company that thrives on making humans miserable. “Convenience” comes at a cost when similar practices are typically free elsewhere. If I had known my apartment complex was contract with them, I would not have signed the lease. …
In my apartment complex, we received our conservative bill on 9.16.2022. Our rates increased. We were not provided 30 day notice of an increase. In speaking w/Alexis on 10.03.2022, I asked why the trash fees have more then doubled when it …
Horrible customer service. Waited 3 hours to be told someone will be contacted at county to fix water outage. County never received a call and no one contacted me from Conservice to let me know any info. Still haven’t heard from them and it’s 24 hours later. I had to call the county myself. Avoid this company at all costs
this company is a scam and you will never get into contact with anybody. it’s on my bill every month when they do nothing, and they’ve charged me $70 to put water and electric in my name when that costs a whopping $0 for them. they charged me $35 because my electric wasn’t in my name PRIOR to my move in. a SCAM
The one star is for the lack of Customer Service Care afforded to me when I called to ask why I’m being charged a whopping sewage charge of $34 a month for a two bedroom apartment when I’m currently the only person in the apartment. When a wall is placed in front of a customer concern or request the company is deserving of one star.
Very bad experience with conservice, be carefull when submit payment due to their so slow website when loading the payment process, i accidentally made double payment. Took ages for someone to finally pick up the phone. They are not willing to give full refund, still keep the convenience fee, what a greedy!
Not so good. I was paying $17 a month for water in my 1 bedroom apt. I move to the apartment next to be about 10 ft. away & my water bill skyrocketed to $50 a month. I have complained about this all this year & have not gotten any resolution. I am a senior on a fixed income & I feel that I am being price gouged.
I paid my trash bill on time on October 30, 2022 and it was due November 1, 2022. Today, November 10, 2022, I got a late notice in the mail saying I didn’t pay my trash bill. There was also a late fee that was accrued. Not sure what …
I haven’t received a call back from the customer care explaining why my utility bill has increased 3 times the original charge. It’s been 48 hours since they said they will check and revert back.
You know why they are called Conservice? Because Conning is their service. I don’t use a lot of electricity in my room but I am paying nearly 5 times my roommate who uses a lot more. when I called them about this they would not fix my bill …
Update: RUN! They have now overcharged me $388 and after 5 weeks of showing them proof they still have not refunded me.
Not a good first impression so far. We are forced to work with this service …
U gon have a bad time if your apartment chooses them for service. Rent jump 300$, why? Ok your bill in sept includes Jan, Feb. March utility that THEY did not charge but are now charging with late fees for each. I kid you not. Ok you pay …
I continue to receive my monthly bills both by mail and by e-mail AFTER their due dates. Consequently, you add a $10 late fee. My monthly bill is only $7.38. Your late fee is more than my bill! I have called your customer service dept. about this four months in a row! What gives??? Why can’t you get this fixed already?
I’ll call customer service to understand why my bill jumped from $36 to $126 for this month compared to last month. In addition it appears that I’am being charged twice! Therefore my bill was $231 for this month versus $68. Is this even legal?!
Estimated billing. Friendly rep, except there was a lack of understanding about the information contained on the bill. Promise of a call back with more information that was never accomplished. …
I have been living in the building for more than 4 years. I have seen about 10 or more tenants vacate the premises to live else where, I have gone through alot living here whether it be I can’t take a shower to go to work because of men …
I’ve lived at now Odyssey for 22 years! I am a senior n I my routine is the same, but my bill for utilities has doubled! There are no meters n same size Apts are divided for usage. How is that computed with different amount of people in each apt creating more or less usage? I was away for 8 days n my bill is $10 higher! So unfair!
I tried to call to ask for a breakdown of my bill… I was on hold for over 30 minutes, then when I finally got ahold of someone, they asked me to verify my name, and then he just straight up hung up on me! I have no clue why the hold time is so long if they’re so willing to hang up on people.
Receives bills in September and October late, 7th to 9th of month. Paid electronically immediately. Customer service manager would return call. Billing kept adding late charges even though my HOA made them aware that many in the community …
We’ve lived there since April. The management just changed all this so we have no access to our account. No way of knowing when the bill is due. Was told we would get our first bill the first week of December, we haven’t. Then we were told …
Due to a faulty meter they have charged me 110+ dollars for 5 months. They accepted that it’s a faulty meter and I’ve filed a complaint to get the refund. It’s been 4 tob5 months I was calling every week and they just say we are working on …
How much rating should I give to a company that charges $50 admin fee for a $30 payment? Was I little too generous to give it one star? Sorry I couldn’t go any lower, this company is completely unethical.
I learned the water at my residence had been disconnected at arriving home from a 12 hour shift. I reached out to American Homes 4Rent and was transferred to Conservice. I spoke with Alex regarding the matter and he indicated he would …
If I could give zero stars I would … Their meters break so they are not able to give out accurate reports on how much your bill is so they and I quote “Estimate” your bill since the meters are down but it’s Ironic because they never …
After my flatmate left, I tried requesting conservice to change the number of occupants. Even after calling, chatting and emailing more than 7 times over 2 months they still were not able to change it which resulted in hundreds of dollars …
I would give 0 stars if possible. The interactions I had with their customer support were absolutely awful and they made no attempt to resolve my issue whatsoever. …
I have received an inflated utilities bill for October 2022. I am not receiving a satisfactory response from Conservice Chat or the leasing office on why this is so or if there is an error in calculation. I need a corrected bill or an …
The worst billing company ever!!!!!!!!!!
I am so sick and tired of this company.
I live in a one bedroom apartment . There billing statement that states I used …
Customer service is terrible. I’ve waiting over 40 minutes twice and no one answered. They skyrocketed my Sewage bill from $54 to $135. They put “ we forgot to add a line” to my account. Like what does that even mean?? Super unethical and no communication from the company.
Your rates constantly change. I live in a one bedroom and paying over a hundred dollar water bill. I work two jobs and hardly home. I have no washer and dryer and I do not use the dish washer. So how is it possible that my bill is over 100 dollars. I’m being ripped off.
Left message and no return call. Called the next day and decided to wait on the phone. Waited for 3 1/2hrs. Spoke for a few seconds got disconnected. Surprisingly got a returned call but he couldn’t answer my questions and had to check with …
I appreciate being credited for my late charge I was not familiar with the due dates and the billing seem to be off as far as the mailing went thank you so much for your understanding and look forward to a better service with you
You billed me incorrectly for a month the prior water company got paid. I foolishly paid you for that month including a $3 service fee(now I am set up for auto pay). You credited me back for the wrong billing but didn’t return my $3. I am …
Due to a faulty meter they have charged me 110+ dollars for 5 months. They accepted that it’s a faulty meter and I’ve filed a complaint to get the refund. It’s been 4 tob5 months I was calling every week and they just say we are working on …
If you’re a company seeking assistance with managing utility accounts, please do not consider this company. You’re a better off managing your utility yourself and saving yourself money and time than with Conservice. …
I called on Thursday, requested the callback service and didn’t receive the expected call, had to call again on Monday, then it when well, I received the call, however my issue didn’t get solved, I requested to have access to my expenses …
Rampant fraud. Negligence. Incompetent customer service. Conservice engages in criminal and fraudulent business practices. If you are planning on signing a lease in which Conservice handles utility billing, think again. ZERO ACCOUNTABILITY. …
The representative did not listen at all I had to repeat everything, asked me to provide my phone number, I provided it, then asked me to provide my cell phone number and I provided the exact same phone number a second time, then the agent …
When there was an error with our bill, (we were billed for 10% of our entire apartment complex’s water with 700 residents) we talked to 2 people, both told us completely different things, one hung up on us, the other informed us we were …
My utility bills are added to my monthly rent. This was the preferred method conservice recommended. This was working well until conservice decided not to pay the water bill. Our water was turned off without notice. Conservice had no idea …
Negative 5 stars. The convenience that Conservice promotos is a joke. The “customer service” line is useless. Our garbage service stopped suddenly without noticed. They gave me the phone of our local Thrash company but they said …
Called in to find out why I was being billed twice for my sewer and water, which has put my bill at a additional $200 dollars. The customer service rep states that sometimes the utility company sends 2 service bills. I have been using …
I am being charged for two months worth of sewer and water, haven’t missed a monthly payment since its set up to come out automatically each month but the company is saying it’s a glitch in their system so I’m responsible. Honestly the …
My roommate and I didn’t get our first bill until 2 months after moving in, and when we did they had our move in date wrong. Good thing though – they had it a month wrong so we didn’t have to pay for a month of utilities. We called and told …
This place is a joke. I live in an American homes 4 rent rental property. Everything was fine with our bills and they were added to our account with our rent every month to pay. As of recently, apparently the county we live in was changing …
I would give this company 0 stars if I could but you won’t be able to leave a review. First let me say stay clear of any leasing company that uses Conservice for their billing. I have resided in an American Homes 4 Rent property for 3 years …
I called because my invoice was not posted on your website on the 1st of the month. Our water bill is 45 days in the rear. No reason for the invoice to drop at least the last day of the month. And it took 14 minutes for someone to answer …
The representative was nice but was only able to explain my bill. I already knew that my water bill was high but they too did not know how my usage jumped to 3 times the average monthly amount. I’m not sure what I’m reviewing here.
I am the only person in my apartment my water bill is triple what I should be paying for one person I was told I am paying for everyone in my building! That makes absolutely no sense the people next to me have four people in their home I am …
Cannot get in touch with anyone from “customer service”. This is the most ridiculous system my apartment complex has ever brought on. What is the actual point of having a “statement” that doesn’t match what is on another part of the …
Terrible company. Very unorganized. They constantly forget to send bills, then send me bills for multiple months at once… I’ll get a bill for the current month, then a bill they forgot to send me from 6 months ago. …
Renting from Progress Residential who uses Conservice for utilities but I haven’t had gas on in my house since I moved in on 10/31. It is now 11/8 and still no gas, heat, or hot water. Progress Residential assured me that it would be on by …
I still don’t have trash service.
I currently am without water and have been since Sunday. I’ve placed work order, called TE twice, and only received the “you’re priority” “you’re request has been placed on the urgent list” yet still no calls from technicians/plumber.
The customer service person I spoke seemed to delight in telling me my request was denied. I had a water leak in May. It was repaired. For months I’ve had to pay hundreds of dollars for a leak that was repaired while it cycles through …
UPDATE: They emailed my bill today (Aug 31), and the bill is dated Sept 1, with a due date of Sept 1……….What what?!?!?!?! They do accept electronic payments, but the earliest my bank can deliver it is Sept 2. I called them, and they …
I have been without trash service for 4 weeks due to Conservice NOT paying the trash bill. The trash company says that the account is in collections even though I have paid Conservice in full and on time. The representatives just point me …
My first water bill was high and I noticed it had been prorated using the previous months usage. That usage was for an entire month of the builder watering new sod daily. I watered once during the 8 days on my bill. …
Do not live in apartment complex’s that uses Conservice as their utility provider. Since my complex had switched over I have had to dispute the bill every month. One month I got a 200 dollar water bill for a month no one was living in the …
I had two consecutive months where my water bill was radically higher than it had been before that in spite of the fact that I live alone, I work all day and I’m only home five days a week. When I asked about it, they said, one month was …
Update: It’s 5 weeks later and I still haven’t received a refund. They owe me $400z this is straight theft. I’m speaking to my lawyer now.
Was charged for not setting up my utilities when I did and when I called to …
very bad!!!!!! Solution is so frustrating. Can not understand what they saying. Said I used very big consumption of water which my meter did not count. How you can count water consumption without my meter know? …
Crooked business model. After calling to ask about why our water bill for a 1 bedroom apartment was suddenly becoming so consistently high, we were told they actually haven’t received a message from our meter in over 6 months. So, they …
I called at 7:30 am and told the person we didn’t have heat. That the gas had been turned off and we didn’t know at first we had gas service which should have been paid to Conservice. I was told it would take 24 hrs to get an answer. After …
Customer service is not good. It takes way too long to get ahold of anyone by phone or web chat. The phone hold music is some of the worst hold music I’ve ever heard and the phone tree is hard to navigate. Website is fine and nice, but if …
So we moved out on 08/02/2022 and thought everything was paid up. A month later we get another bill for almost $500 saying it is for water for the month of 08/2022. The notice comes in through email and does not give a thorough …
Conservice was aware they were having trouble getting billing info from local water company but did not proactively inform customers that electronic bills would be late & there would be no late fee. Emailed several times when I realized …
This company is the worst. Due to a clerical error on my apartment complex’s side I was falsely listed as having 5 occupants in my apartment. I have never had more than 2. The occupancy amount was fixed, but getting the credit for the …
Terrible scam-like service. Disappointed that my apartment complex uses them to handle utility billing. They claim that “readings were inaccurate” for the fist 15 billing cycles and now have hit me with a huge bill right at the holidays. …
Update 1: called for the 3rd time after an hour wait JUST to get to an out of states customer service call center, and explaining the situation for our extra vacant fee charges and even after explaining that we have already sent the …
I’m so upset with the poor customer service that I received from Conservice. My client called me and was upset that her trash wasn’t picked up in over 2 months. As her real estate professional, I immediately contacted Home Partners of …
Got an unusually high utility bill from them. I requested the information they used to calculate my bill and I was given the turnaround for 3 weeks until they finally told me they couldn’t provide that information. I find it poor practice …
They’ve been double charging me for utilities and refuse to remove the charges despite me presenting paid bills from the power company. They even went as far as telling menu had to conference the utility company for them to remove the …
I am very disappointed with Conservice Services. I explained to the person named Kerri that I had my own garbage services through Hometown Disposal. She told me to send a copy of my bill to her and that she would straighten it out because …
Worst company ever. Overbilled me for a year and now after over a month of asking they will not provide me with a refund even though they admit their mistake. They say they are waiting on information from apartment management company who …
For future apartments, I will be asking if the management uses this company. If so, I will look elsewhere. I paid more in utilities in a 700 sq apt than in a 2 bedroom house with a sprinkler system. The figures are arbitrary. My favorite …
Conservice was late processing my rent, charged me another water bill l already paid with cashier check to the office apartment separately when they were delaying processing my rent to avoid water bill late payment. Worst scenario, the …
My experience with the rep during my call was great. My complaint is you all need to process billing statements in a timely manner. Receiving my bill at 2am on 8/30/22 which was due on 9/1/22 is unacceptable. I can’t imagine what it would be like if my statements were mailed.
The Representative was friendly and helpful. He submitted a service request for me and showed me how to do it on the website in the future. The only problem is that he inaccurately told me the recycle pick up would be one day late due to …
For a year I never had problems. As soon as I put in notice to move charges started being applied to my account without being informed. Then they threatened to turn me over to collections. I’ve never been late and my bill is always due on …
I was getting paperless bills, but I was having trouble remembering to pay them. I got a late notice by email and decided to call in, talk to a customer service representative. He was patient and professional with me. He sent me an email …
RUN WHEN YOU SEE THEIR NAME!!!
This is the ABSOLUTE WORST COMPANY I’ve ever had to tolerate. I am renting in CO with invitation homes and Conservice is mandatory in the contract, otherwise I …
It’s been 5 days with no gas so I haven’t been able to do laundry dishes and I’ve had to take cold showers not even that I’ve also had to by a portable stove just so we can eat. I’m only giving 3 stars because hopefully there supposed to …
I spoke with Adriana. My water was off, that was partly the reason for my call She answered my questions, she assisted with a charge on my bill and she confirmed for ne that I was no longer signed up for e-bill. She did all of this with a …
Would give 0 stars if I could. Had an issue with my monthly bill statement and have contacted customer service multiple times to file a ticket, with the representative never following up or doing anything to assist each call, even after …
Conservice is a great company for our water needs with our apartment complex. We didn’t have a choice because it came with the neighborhood that we moved into but we have been with the neighborhood for 6 years and conservice has been great. …
I’m sure my service representative was a nice person – but it took a long time for her to do the simplest task of changing our mailing address – I must have said it to her 15 times before she got it right, was close to impossible to communicate. Professional yes, efficient and effective – no.
I have been trying for MONTHS to get Conservice to do something about my water meter, which is registering crazy amounts of water use. Example: 18,000 gals in one day, when I am one single person in a one bedroom apartment! …
The bills always show double payments telling me I am late / overdue, but I actually have the bill scheduled for payment on the due date. Yesterday I called customer service because I have one bill scheduled for payment on on it’s due …
I just moved into a new apartment in July. I got my first bill in the mail from this company for utilities (except power) on 9/7. The due date was 9/1, however the statement itself was dated 9/3. How on earth do you expect tenants to pay …
First, I can tell how serious you are about getting customer’s feedback since it took 5 steps for me to get into my Google account and verify it for the hundredth time, in order to answer your survey. No idea. …
Conservice is a complete scam of a business. It’s a utility service billing company that charges you a $3 fee for paying with a checking account. On the checkout option there is no is no clear indication on how you can avoid this. It’s a …
I do not recommend conservice and stay away from any apartment complex or leasing agency that uses them. I have been living at my current complex for almost 2 years now. Have had consistently paid roughly $40-$60 a month for water/sewer/ …
I was charged 3x my normal utility amount for the month of September even though we had requested that someone come by and review my meters multiple times. It’s been over 4 weeks and our leasing office, nor myself, have received notice from …
My water bill has be $67 dollars for the same apartment for 3 years(even during the pandemic when I was home all day). Last month, my bill shot up to $184 and no one can seem to explain this. Since the unit does not have individual meters, …
I’m on automatic monthly payments. I didn’t even realize that the payment hadn’t been taken out of my account until I received a late payment email with a $10 late fee. I called the number in the email, explained what happened, was told …
Bill is due the 1st of the month, however 99% of the time you will receive total due 4 or 5 days prior to due date. Definitely not enough time to plan especially when some months you won’t get charged for electric and then the following …
Unfortunately Conservice does not know how to provide professional service as their representatives have not been properly trained in the residential properties that they service. They stumble about looking for answers to your concerns and …
I don’t understand why I’ve been forced to use a 3rd party utility service through my property management because I was doing just fine on my own. This is just another way for a company to add service fees and make money off customers. I …
Crooked crooked company. I’ll be sure to stay away from apartments that partner up with this company. My bill has never been under $130 dollars and the fees Conservice charges, fluctuates month to month. Mind you, I am the only tenant in my …
Phone rep was nice but limited in what was able to offer, information-wise. I realize Conservice has a certain contract with the rental company that limits their scope of service but together they need to revise so that the resident is not powerless in dealing with city utilities. This causes excess expense and stress for everyone.
They cannot legitimately provide me anyway to verify my bill is correct after a month even though the state public utilities commission requires them to have it available and presentable in no more than 15 days. Some clown named Jason …
My water was shut off yesterday at no fault of mine! My account is at zero. Moved in on June 3, 2022 and have not gotten a bill. When you call, all you get is lip service and apologies. I need answers. I pay Conservice and this should have not happened period! When I managed my know bills I was never shut off….beyond angry
Absolutely horrible. After 8 phone calls in 2 days during which we had no water, we were finally told that we need to get in contact with the utility company and put down a deposit. Apparently this note was made on our account a while ago …
My experience with Conservice was great the representative was excellent very understanding and helpful and professional he provided me the help that I needed got my late fees waived and understood what I am going through. Although I think …
Run far away if an apartment or leasing company uses this service. It’s literally in the name “con”. Loved our townhouse until new management took over and is now going through this service for our water and sewer. It is just 2 of us living …
Everything was good until recently when my bill more than tripled, I contacted Conservice to discuss it and was advised to have a runny toilet repaired. I’ve made the adjustment where the handle was sticking and spoke to our maintenance …
I am renting/leasing from American Homes for Rent & they have outsource consolidated billing via Conservice utility experts for all my utilities. At first I was happy with the fact that I pay extra $10 a month & they send me one bill for …
My experience with conservice has been terrible so far. They don’t share details of usage and provide any transparency on the bill. Agents just say that they don’t know anything.
I honestly wouldn’t give any stars! This company Never gives the bill in a timely fashion, Like Ever! It is June 23rd, rent is due on July 1st, and I have no idea what I owe because I haven’t been given the bill. And on top of that, they …
Needed to change my email address. It easy and quick. The associate was friendly and patience.
Water was being billed while I was away for an extended period of time. Conservice assisted me with pausing the estimation of water usage. Conservice also contacted my leasing office on my behalf.
My trash bill have NOT BEEN PAID FOR 3 MONTHS by progress.
I CAN PAY IT MYSELF AND DEDUCT IT FROM THE NEXT MONTH RENT IF THAT IS WHAT I NEED TO DO.
So my property is garbage. They are always blaming everything on conservice, but conservice has been awesome. They always give me the right info and whenever I call up customer service they are very friendly and take the time of day to try and help me out. They never rush me off the phone and I appreciate that greatly.
I would have given 5 stars but waiting for 37 mins on hold for someone to answer the phone was not great. I could have had someone call me back, but that always ends up with them calling when I’m in the shower or doing something where I …
They could not fix or figure out my issue water bill went fro $68 to $485 then to $51 They were going to call me back in 1 hour. 26 hours later still no call or solution.
You’re hold wait time is ridiculous. For your agent to not know anything.
Hate having yall as a third party would rather deal with just one company
You have variable statement dates as late 28th of a month but have constant due date the 1st of a month and issue late statement very quickly
Called Conservice on July 5th, 2022
Spoke to Michael. I requested my current readings of water usage in our appartment from dates 3/18/2022 thru 5/24/2022. He replied with a answer he was …
Awful service. I’ve been paying my bill on time and last week my garbage container was picked up. Called the garbage company and they wouldn’t tell me anything. Opened a ticket with Conserve and no communication at all. I think they have …
Conservice’s billing with College Vue has been absolutely deplorable!!! We have been backdated on utilities TWICE!!! One was backdated for SIX MONTHS for water back in January, and the second time was backdated four months for electric!!! …
This is the worst water company I’ve ever had to deal with!! I live in an apartment and got a $247 bill staying I used 24000 gallons of water this month!! Unless I’m filling up the apartment pool there’s no way I could ever use that much!! This company is a scam!! Don’t live somewhere that uses this company!
Absolutely the worst nightmare of a company! They have been over charging me in water bills for a year now. It has been an “estimated” bill reaching triple digits! When I call to have the issue rectified they ping pong me back to my rental …
This company is the worst you all are just like those scammers or that calls your phone the only difference is you’re smart/ Is dumb enough to put it within the lease agreement, DCRA is completely involved now and so will the federal …
Does not communicate with you about any issues between the rental property and themselves. I believe they gave me the wrong information about a bill. I have no choice in using this service as my rental property management uses it. Otherwise I would never choose to use the service.
I appreciated my concerns were addressed accordingly and the representative was very polite and attentive.
Didn’t come pick up garbage for over a week. Then when I called they said 3 to 5 business day and I just need to wait.
I called and spoke to a representative named Kerrie. She was very helpful. I called about a bill/statement I received after we vacated our apartment when our lease ended. She explained the statement and amount due which I received …
This company’s customer service is horrible! They frequently send out statements late and then want to charge you a late fee. This month when I called about my bill I was told that they were not generating bills for this month and that the …
I am extremely dissatisfied that customers couldn’t and can’t select nor move their billing due date. The bill is due on the 1st of the month when residents/customers rent is due. Residents/customers had no say on their utility company …
They were okay for my first 18 months. My bill doubled last month with no difference in my apartment. The fee they charge is ridiculous.
I paid my utility bills from January to April 2022. This is included in my rent and I can’t adjust the figures and now at the beginning of this month (May) I am being charged for water and trash for 1st February through to March 17. I …
The bill shows paid for April 1st through June 30th because I paid it myself! My original statement stands and the response they posted is typical. They don’t even research things. They just quickly look and give a response that is not …
First we couldn’t get the bill emailed so we asked for a paper bill. My husband went online and paid it on their website. Now we get a notice that we haven’t paid the bill and they’re charging a late fee. They’re not customer friendly and dealing with them is painfully difficult. Unfortunately we have no choice.
Called to get an explanation of charges on my bill. The individual I spoke with was unknowledgeable about what the charges were and had to confer with another team member. After conferring with the team member they were still unable to …
The customer service personnel was unable to give me any answers other than to call my utility company. I don’t pay my utility company. I pay Conservice. Terrible customer relations.
I actually got a “straight” answer on an issue I’m experiencing in my apartment complex. Much appreciated the detail and a resolution that would be fair.
I reached out to Conservice this morning waiting for a representative to assist me with my account online. Representative Nicole made me feel so much better when she didn’t place me on hold for 10 minutes while I have to listen to elevator …
So evidently back in Feb Conservice reported we had moved out to Excel Energy. I never got the notice, we did not move and have lived at this address since Nov 2019. Conservice was contracted by leasing company for my house. I immediately …
We are always being charged Double Bills From your Company & the guy I spoke with the other day said, This has been going on for years. I said don’t you think it should be changed I believe he said WHY? GRRRRRRRR UNREAL
I called customer service because I forgot to pay my bill on time due to my medical issues and the representative was very kind and waived the late fee. Thank you very!!
Added false charges to my account and refused to allow me to speak with supervisor. Agent also gave me the wrong number needed for added assistance.
I was billed for vacant electricity charges when I was billed directly by BGE. Conservice refuses to contact BGE to verify electricity was already set up and refuses to return the fee.
Horrible way to set up a company, we are being billed for services used 2-3 months ago and this was not informed when the complex using them changed over. So now we owe over $80, the next few months becauee this ridiculous billing plan.
I have been trying to resolve an issue all month. A leaky toilet caused my water/sewage total to add $148. No one is able to assist because they don’t now how. Everyone is nice and cordial on the phone, but no follow through at all. I have …
I called to inform the company that I will not be moving from 1250 west and I do not want my services discontinued as I am in a legal dispute with the landlord 1250 West APA. The rep was very rude and unfriendly.
I never experienced such outrageous utility bills. If you’re interested in a complex that uses them, Don’t do it. They are indeed a Con.
Conservice is horrible!!! Sent me 3 months of bills all at once. And then they charge 9.99 per month per Utility as a “paperwork” fee!!! Crooks!!! So glad my leasing company is allowing me to get the utilities in my name now!!
Like a million others have said, CONservice. This whole setup is a sham. Conservice can blame leasing property management companies or utilities, and they blame conservice. It’s a scam to make sure rental residents have nowhere to go.
I’ve never had a customer service agent tell me they don’t know why a website is down and, at the very least, try to find out why. Very weird. To his credit, though, he did call me back with an answer.
Called to see if I could speak to someone about being 2 times in one month and they could not help me!! They are not the experts they claim to be. Between the landlord using them i would not recommend!! Definitely will not rent from the company again!
The assistance I received from Carrie was excellent and easy , due to being in recovery from 2nd craniotomy within 2 years. Thank you Carrie + Conservice !
This is the worst company I have ever been forced to work with. They have over charged me, lied, do not answer emails or calls, and much more. All I can say is DO NOT ASSOCIATE. You will regret it
They were very nice about refunding me the late fee.Overall a good experience interacting with them. Sorry I don’t remember the name of the person I spoke to.
The agent did a good job but the holding time even after I requested a call back was ridiculous 👎🏻👎🏻👎🏻 …
Never sign a lease that uses this company. They are garbage. Their customer service is condescending and useless at best. They are heartless as are the companies that use them. Stay away. Far away.
Conservice Customer service with Alex was excellent. My issue was frustrating and complex and he was able to simplify and help resolve the problem. Thank you so much for your quality customer service!
Very friendly and helpful customer service. Wait time was a little long. A better waiting song could be used. Overall satisfied with the help received.
They will flat lie about how they do their business with the contact of American Homes. Also to mention they never know any details they can’t explain how the billing is always late. Poor communication btw all parties.
The technician was polite and seemingly helpful. He never called back to tell me whether he fixed the issue. My daughter had a 350 dollar mistake that was supposed to be resolved.
Recently my bank was transitioned to another financial institution, after I figured out how to make the necessary changes (no easy feat I must say) I wanted to follow the first transaction and make sure my payment was received. The CSR I spoke with in the phone was knowledgeable and nice.
I sat on hold for 15 minutes then got a option to get call back rather than wait on hold. I got a callback 1 1/2 hours later. I explained my issue and was told I would be put on a brief hold while my issue was researched. The operator asked …
The accounting team charged me 200 dollars extra on my bill and refuse to refund me!! Biggest scammer ever!
Do not ever use this company!! …
Very hard to contact about rectifying bills. You will hold for atleast an hour and once finally in contact with in agent they usually can’t help much stare they’ll escalate the matter and you don’t hear from them after. Ridiculous
I should be able to pay online each month without a fee, using debit of an account. Do not want autopay.
We DO NOT want this service but were told because we live in an apartment we could not cancel it. Paying fees on our utilities for them to print us a paper monthly. Ripoff that borders on outright scam.
The service is horrible‼️ It took a whole hour to get someone on the phone‼️ I called concerning my water bill and was given the wrong information‼️ I had to call back a second time, longer wait time, again given the wrong information‼️ …
This service is terrible I cannot believe the experience I am having as a young adult just trying to live these people are literally trying to get more money out of me. All of my payments I paid directly through leasing office at onshore …
Currently being charged a duplicate electricity service fee for dates that occurred within the same month. Don’t waste your time reporting an issue on your statement because there is clearly no option of a resolution for the customer.
Can’t believe Conservice charges a $3 service fee for processing payments that automatically come out of our account. Another gouger hitting consumers who pay their bills on time. So unnecessary as if people aren’t getting hit hard enough by everything & everyone else.
Difficult to deal with when they refuse to reread water meter. Only after a long conversation did they tell me that apt maintenance could reread the meter to see if my high water bill was correct.
They are the worst ever!
Get ready to pay late fees becouse of “return” payments even tho all bank info is correct. Every month always something’s going off the track.
Very helpful with my billing questions. It was explained to me That I was suppose to get my fee of $2.50 waived. I did not because I pay my bill with a card
Zero stars…horrible service from Margarita. She provided erroneous information, would not answer direct questions being asked and refused to connect me with a supervisor or different colleague to assist despite several requests to do so. Despicable excuse for customer service
This company is horrible. We were without water for 24 hours because Conservice did not pay our bill. We have never been late paying our rent and shouldn’t have had to go through that. This was the 3rd time this has happened but the first overnight experience. I’m not happy at all.
Website access is incredibly poor regarding ability to access accout when receiving “invalid” error message and customer service representatives are available with very limited hours to help resolve anything by phone. The after hours “chat bot” is useless!
Spoke with Adrian and he stated that he had no control over my water bill was increased from $42 to $73 in one month. I’m a Senior I don’t have a washer and I was gone for 2 weeks in July. Still the increase. He just did the billing for Newport of 3800 Perrin Central Blvd #1015 San Antonio, TX 78217.
My issue wasn’t resolved due to lack of knowledge on Conservice’s end. Turns out that I did need ComEd to have my power on. Conservice told me that I didn’t need an account open with ComEd. Been without power for an entire day with a …
I called to have a copy of my latest bill sent to me for school registration and my call was answered immediately. The agent helped me quickly and was very courteous. It was 8:00am sharp!
Third party is no assistance, if your lights are off and you renting through a company they will refer you to call them but if it’s an issue with your neighborhood lights you basically have to try to reach out to the neighborhood light …
I emailed customer service because I was charged twice, took 2 days for them to answer, then they wanted last 4 digits of my card, again no answer for going on 3 days now. Can’t get thru to them via phone, now I am 7th in que via chat. Wow …
I had no idea you’d taken over my billing, and after tracing the lines to figure it out for myself, it took 2 days (involving a chat, 2 phone calls with 45 minute wait times on the first day, and 2 phone calls on day 2) to make a payment. Glitches happen, but this was unacceptable.
My problem did not get resolved but a dispute was registered. For a year and a half your records have been incorrect and I have been overcharged. The representative was very polite and respectful but lay responsibility with apartment …
My trash bill went from under$3… 1/1/23 to almost $40…for 2/1/23 paiment. All apartment manager says is, if that’s what they billed you then that’s what you owe.
My lease started back on June 22 & I still do not have a garbage bin after asking for over a month for something I should’ve had from the time I moved in!! My rental co has called being told it is being delivered but is has NOT!! I’m paying for services that I’m not even getting
The gentleman in Customer Service was excellent, once I finally got him. I was on hold for 58 minutes with no option to schedule a call-back. They need to hire more Customer Service Agents.
It has been out of control the raising of the bills from Conservice.
I have been living at Villas Antonio for 1 1/2 years and the increments have been out of control. I started paying $12.00 and last mont I paid $21.00 and this …
The rep was fine, however, I think the whole process is cumbersome for the user. To receive a bill then pay to someone else is totally inefficient! There are better ways of doing business for a company than using third parties. It’s consumer inefficiency. just my opinion.
I waited an unusually long time to speak with a customer service regarding my concern. Once I was able to speak with someone then the issue/concern was handled professionally.
You had been suppose to send a technician the past Nov 3,2022 between 9-5pm. Unfortunate no one appears.
Please contact my condo for the next appointment.
Thank you!
I live in a town home before these people were contracted to my complex. The pricing was reasonable. Conservice is charging me 72.00 for sewer…. 8.93 for trash plus a trash administration fee , the complex has gone from a flat rate for …
Called to get details about a line item on my bill. The person I spoke with could not elaborate what the line item was for and went to get a supervisor. The call dropped and despite asking for my callback number, I was not contacted again. …
I was forced into using this service by my rental company. I really don’t see a benefit in using them, especially since they charge a set up fee and a monthly fee for a single utility bill. It would be different if there was more to it, but there’s not. And they charge a fee to use a credit/debit card as well.
This company waits until 3 months before a statement is posted through the apartment complex site. The amount gets out of control. The company needs to be able to do this on a monthly basis. This is very aggravating. Conservice has a …
The user / resident page is rather complex or perhaps contains a bit more detail than necessary – making it draining / confusing. Also, the options are limited … in setting up auto pay information, the “1st” was the only choice (where as …
I felt really good about my experience when I called with a concern concerning my bill. The woman handled it kindly and explained things and fixed my concern. That agent was excellent in how she conducted herself with me (customer) and …
This company has the worst customer service and they are so uneducated and unable to answer simple questions. If you rent and utilities are through this company do your self a favor and wait it out until you find something else. Just wait it out, it’s not worth dealing with these people
Such a joke. They charge obscene service fees over the smallest things. I didn’t get my electric set up until the day I moved into the apartment. My lease started nine days earlier. They were billed $4.77 by the PUD and charged me a service …
Trash service for my provider is $65. This company charges over $100 for trash pick up with the same company. This company is stealing money from all that are forced to use them..
They don’t send you the bill until it’s LATE! Make that make sense, seriously. We hadn’t gotten a single thing from them until it was LATE.
Seeing these reviews and experiencing the customer service. I’ll have to say that the reviews were accurate. 2 stars for the professionalism shown, however the cons outweigh the pro’s with conservice. I live in a student apartment (which …
If you’re in Property Management, just don’t.
Their entire service amounts to a spreadsheet and even then, they don’t do that with any amount of grace or sophistication. …
I understand that this service can only do what the management company tells them to do. But when the management tells us to call conservice for answers.
We get the old company run around. The billing should have been do e better and …
The representative was courteous and professional but unable to resolve my issue as this is obviously the protocol in which the apartment complex and conservice/champion use one total and divide it between the occupants!!! I’m paying a ridiculous amount to have a 1 bdrm, no washer/dryer and wrk 4 jobs and hardly EVER HERE!!!
Our water/sewer bill has been estimated for almost a year with no meter readings. I reached out to the company, and they said they can’t do anything about it, that I would have to contact my apartment complex. I did, and they said they’ve …
The Chat agent was very professional and quick! She was able to resolve my issue within minutes! I’ve spent countless hours on the phone with agents but Christina was great and efficient!
The representative tried to explain the issue I asked about, but didn’t help me regarding my request! The end of the call she just wanted to close the issue and end the call even though I repeatedly asked to solve my problem! My phone call was terribly handled! I have a very bad impression for a first call!!!
My complex switched to this company for utilities and there has been nothing but problems and and the customer service people are no help. They are charging me for electricity even though I have a comed account and have sent proof of …
My apartment complex switched to this company after years of having our electricity in our own names. The company has been a nightmare. They are purposively a month behind (so you would pay for January at the beginning of march even though …
My family and I conserve water by taking at most ten minute showers, running a dishwasher every couple of days and have a very functional toilet but still they’ve some how just through a dart at a board and determined our water bill. It has …
Terrible first experience with Conservice. Just moved into a property that uses them for utility management. They did not pay the past due on the property and our water was surprisingly cut off when we had only lived in the property for one …
Horrible billing process! My community recently contracted with them. Bills are generated a week before the due date which is the 1st of the month. If payment is not received, then a $25 late fee would be incurred! I am currently waiting to …
It was surprising that I got connected to a live human real fast. She was very nice, accessed my info quickly. But she couldn’t tell me anything other than that the company just bills based on info provided. A complete dead end.
The person I spoke to was very nice but completely uninformed. My garbage has not been picked up at all last week and this irregular pickup has been happening for 2 months now. I am paying for garbage pickup in my rent and I am not getting …
I received my bill Aug 1. Date due Aug 1. Statement Date 7/27. Obviously this is too narrow a window for timely bill payment and is just WRONG. I spoke to an agent. In part he answered satisfactorily and he was pleasant. I did, however, …
If I could do a zero star, I would. This is the absolute WORST utility service I have ever had. They are more than happy to take your money, but when you are over charged, it takes ages to get any movement. Can’t talk to a supervisor and no …
Never ever in my life of living in one bedroom apartment and getting charged over 30 dollars a month for water and 140 for sewage!!! Especially when I work 60 hours a week and never home. As soon as my lease is up I promise I will never …
Very disappointing to receive a second bill almost two hundred dollars! No washer and dryer!.. No Dishwasher! …
My water was shut off. Nobody has contacted me back. I had to pay connection fees and nobody has done anything to fix the problem.
I am a college student who was recently forced to switch to Conservice for my utilities because they created a partnership with my apartment complex’s parent company. While I’ve never had issues with the employees themselves — the few …
First time in history while living in apartments I never had to pay a water bill. They say get on our website to pay your bill. Can’t get on there website, it keeps telling me invalid password, even when I change it. Can’t do automatic …
Nicole was very helpful and a sweetheart. Her personality and overall customer service skills were superb. You can tell she’s one of those people that care about the customers and not just the job and I love that. She definitely needs to be …
Conservice is horrible at what they do and are only in business because of the Leasing companies who contract with them. They routinely process my utilities late. My water have been turned off because the payments that I made (ahead of …
I have a $1000 credit that they will for whatever reason will not apply to my bill. There are only 2 people that live in my apt and my bill is outrageous especially since we are never home. Trying to get a hold of someone to fix the issue is impossible.
That guy really knows his business. The wires in that box were cut. He had them together with a new lockbox in no time. Very courteous too!
Awful experience. The agent could not help me understand their “formula” on how third party billing is happening so instead he pretended to not be able to hear me and proceeded to hang up on me. After calling them back they wouldn’t even apologize. Very unprofessional services.
I was sent a bill of 235$ for water bill back of 2 month for just 1 person and sewer bill of 130$. I called but there were not willing to help or reason with me it’s just ridiculous how this company want to squeeze money out of you on every opportunity they get
I’m a resident at the Fredrick apartments my building had the hot water shut off Friday afternoon and it was not fixed until Monday around 4:30 almost 5pm due to me and a few residents calling. The call agent I spoke to was very kind and understanding and made sure my hot water was working that afternoon.
I am getting my email bill about two days before it’s due and a late notice two days later. I am 74 and do not check email daily. Can I get that email at least a week before?
SCAMMERS. They took my name off of my utilities and told me I didn’t put it on. I gave them proof showing otherwise and I have still not received the $400 they owe me from incorrect fees and over charging.
Update: These people are scammers. Hundreds of dollars still not refunded and they don’t answer calls or emails. …
Had only one contact recently regarding how to receive billing. Promised to send monthly by mail until my computer repaired. We will see.
Complete trash dump company. These people are predators who lack conscience. It is almost impossible to get in touch with anybody who works there, and when you do, they simply go off of a script that may or may not be pertinent to your …
I am never satisfied with Conservice Customer Service. They always drop kick me back to our Leasing office.
Over the past several months we have not received our bill from Conservice on …
The worst service. They have repeatedly charged over the last couple months at my apartment building. Almost 380 dollar water bill for a 1 bedroom apartment. Sit on hold for over 40 minutes when you call. Then no help once you get in touch with someone.
Representative would not confirm utility that was charging the storm water drainage fee. Statements do not indicate total apartment complex water usage and total complex hot water usage as required by nc general statute where complex allocates charge based on hot water usage. Okay
All I needed was a breakdown for June, July, and August. He said he had a reading error on the meter and I got charged $324 on my last bill. You guys would not break it down by the last three months that you told me I was being charged for
Got a bill for utilities when I had not even moved in yet. I called to have them fix the issue but they refused. I have a bad feeling about this company. After reading all these reviews, looks like I’m not alone.
Was on hold for 20 minutes before the call just ended. Called back and was on hold for over an hour with no response or help. When I did get a hold of someone the next day, they weren’t very helpful or informative about an increase in some of the monthly charges
I don’t understand an admin. Fee! For someone to read our meter!! I’m sure they are getting paid for that. Plus the fee is $8.73. Please give me a legitimate reason!!
Thank you.
Some months are doubled, then some months what your paying for is 2 months behind. They also charge a $9.95 service fee even though you are forced to used them and the water bill never decreases even if usage is less. Complete scam. I’d much rather pay the water and trash companies separately.
Refuses to provide any data or justification around sky-rocking bills – even when month or month averages don’t match up. Impossible to get in touch with as well – no one answers the phone and you will never get a call back when leaving a. number.
Conservice didn’t pay my water bill and service was turned off. After paying said bill on my January rent, I got to pay it AGAIN yesterday if I wanted the water turned back on quickly. …
still haven’t received anything about if or when trash will be picked up. if you want to make me pay for something i can put in my name call the utility myself and know what is happening for free you are not doing a good job!
CON-service expert’s. What a joke! CON-service use a formula that has no logic to bill water usage per building instead of actually water usage per apartment. Avoid any and all properties that are utilizing this 3rd party CON-sevice …
If I could leave zero stars I would 100% do so. This company is horrible and I highly recommend everyone staying far away from them! Chris Simpson is unhelpful and just all around sucks at communication and her job.
Joel was very kind and professional in dealing with my situation. I just talked to him yesterday and am waiting for everything to be resolved but by his actions I am confident that things will get done soon and I will be very satisfied.
Since moving in three months ago the trash has only been picked up twice. Made several calls and requests for pick up, nothing has happened. My trash is still sitting outside on the curb and has been there for the past two weeks. No one wants to help. My account is current yet I’m not getting service.
A horrendous company that thrives on making humans miserable. “Convenience” comes at a cost when similar practices are typically free elsewhere. If I had known my apartment complex was contract with them, I would not have signed the lease. …
In my apartment complex, we received our conservative bill on 9.16.2022. Our rates increased. We were not provided 30 day notice of an increase. In speaking w/Alexis on 10.03.2022, I asked why the trash fees have more then doubled when it …
Horrible customer service. Waited 3 hours to be told someone will be contacted at county to fix water outage. County never received a call and no one contacted me from Conservice to let me know any info. Still haven’t heard from them and it’s 24 hours later. I had to call the county myself. Avoid this company at all costs
this company is a scam and you will never get into contact with anybody. it’s on my bill every month when they do nothing, and they’ve charged me $70 to put water and electric in my name when that costs a whopping $0 for them. they charged me $35 because my electric wasn’t in my name PRIOR to my move in. a SCAM
The one star is for the lack of Customer Service Care afforded to me when I called to ask why I’m being charged a whopping sewage charge of $34 a month for a two bedroom apartment when I’m currently the only person in the apartment. When a wall is placed in front of a customer concern or request the company is deserving of one star.
Very bad experience with conservice, be carefull when submit payment due to their so slow website when loading the payment process, i accidentally made double payment. Took ages for someone to finally pick up the phone. They are not willing to give full refund, still keep the convenience fee, what a greedy!
Not so good. I was paying $17 a month for water in my 1 bedroom apt. I move to the apartment next to be about 10 ft. away & my water bill skyrocketed to $50 a month. I have complained about this all this year & have not gotten any resolution. I am a senior on a fixed income & I feel that I am being price gouged.
I paid my trash bill on time on October 30, 2022 and it was due November 1, 2022. Today, November 10, 2022, I got a late notice in the mail saying I didn’t pay my trash bill. There was also a late fee that was accrued. Not sure what …
I haven’t received a call back from the customer care explaining why my utility bill has increased 3 times the original charge. It’s been 48 hours since they said they will check and revert back.
You know why they are called Conservice? Because Conning is their service. I don’t use a lot of electricity in my room but I am paying nearly 5 times my roommate who uses a lot more. when I called them about this they would not fix my bill …
Update: RUN! They have now overcharged me $388 and after 5 weeks of showing them proof they still have not refunded me.
Not a good first impression so far. We are forced to work with this service …
U gon have a bad time if your apartment chooses them for service. Rent jump 300$, why? Ok your bill in sept includes Jan, Feb. March utility that THEY did not charge but are now charging with late fees for each. I kid you not. Ok you pay …
I continue to receive my monthly bills both by mail and by e-mail AFTER their due dates. Consequently, you add a $10 late fee. My monthly bill is only $7.38. Your late fee is more than my bill! I have called your customer service dept. about this four months in a row! What gives??? Why can’t you get this fixed already?
I’ll call customer service to understand why my bill jumped from $36 to $126 for this month compared to last month. In addition it appears that I’am being charged twice! Therefore my bill was $231 for this month versus $68. Is this even legal?!
Estimated billing. Friendly rep, except there was a lack of understanding about the information contained on the bill. Promise of a call back with more information that was never accomplished. …
I have been living in the building for more than 4 years. I have seen about 10 or more tenants vacate the premises to live else where, I have gone through alot living here whether it be I can’t take a shower to go to work because of men …
I’ve lived at now Odyssey for 22 years! I am a senior n I my routine is the same, but my bill for utilities has doubled! There are no meters n same size Apts are divided for usage. How is that computed with different amount of people in each apt creating more or less usage? I was away for 8 days n my bill is $10 higher! So unfair!
I tried to call to ask for a breakdown of my bill… I was on hold for over 30 minutes, then when I finally got ahold of someone, they asked me to verify my name, and then he just straight up hung up on me! I have no clue why the hold time is so long if they’re so willing to hang up on people.
Receives bills in September and October late, 7th to 9th of month. Paid electronically immediately. Customer service manager would return call. Billing kept adding late charges even though my HOA made them aware that many in the community …
We’ve lived there since April. The management just changed all this so we have no access to our account. No way of knowing when the bill is due. Was told we would get our first bill the first week of December, we haven’t. Then we were told …
Due to a faulty meter they have charged me 110+ dollars for 5 months. They accepted that it’s a faulty meter and I’ve filed a complaint to get the refund. It’s been 4 tob5 months I was calling every week and they just say we are working on …
How much rating should I give to a company that charges $50 admin fee for a $30 payment? Was I little too generous to give it one star? Sorry I couldn’t go any lower, this company is completely unethical.
I learned the water at my residence had been disconnected at arriving home from a 12 hour shift. I reached out to American Homes 4Rent and was transferred to Conservice. I spoke with Alex regarding the matter and he indicated he would …
Received my bill electronically on 9/30 with a due date of 10/1. I am specifically asking future rentals if they use this service – hard pass. …
If I could give zero stars I would … Their meters break so they are not able to give out accurate reports on how much your bill is so they and I quote “Estimate” your bill since the meters are down but it’s Ironic because they never …
After my flatmate left, I tried requesting conservice to change the number of occupants. Even after calling, chatting and emailing more than 7 times over 2 months they still were not able to change it which resulted in hundreds of dollars …
I would give 0 stars if possible. The interactions I had with their customer support were absolutely awful and they made no attempt to resolve my issue whatsoever. …
I have received an inflated utilities bill for October 2022. I am not receiving a satisfactory response from Conservice Chat or the leasing office on why this is so or if there is an error in calculation. I need a corrected bill or an …
The worst billing company ever!!!!!!!!!!
I am so sick and tired of this company.
I live in a one bedroom apartment . There billing statement that states I used …
Customer service is terrible. I’ve waiting over 40 minutes twice and no one answered. They skyrocketed my Sewage bill from $54 to $135. They put “ we forgot to add a line” to my account. Like what does that even mean?? Super unethical and no communication from the company.
Your rates constantly change. I live in a one bedroom and paying over a hundred dollar water bill. I work two jobs and hardly home. I have no washer and dryer and I do not use the dish washer. So how is it possible that my bill is over 100 dollars. I’m being ripped off.
Left message and no return call. Called the next day and decided to wait on the phone. Waited for 3 1/2hrs. Spoke for a few seconds got disconnected. Surprisingly got a returned call but he couldn’t answer my questions and had to check with …
I appreciate being credited for my late charge I was not familiar with the due dates and the billing seem to be off as far as the mailing went thank you so much for your understanding and look forward to a better service with you
You billed me incorrectly for a month the prior water company got paid. I foolishly paid you for that month including a $3 service fee(now I am set up for auto pay). You credited me back for the wrong billing but didn’t return my $3. I am …
Due to a faulty meter they have charged me 110+ dollars for 5 months. They accepted that it’s a faulty meter and I’ve filed a complaint to get the refund. It’s been 4 tob5 months I was calling every week and they just say we are working on …
If you’re a company seeking assistance with managing utility accounts, please do not consider this company. You’re a better off managing your utility yourself and saving yourself money and time than with Conservice. …
I called on Thursday, requested the callback service and didn’t receive the expected call, had to call again on Monday, then it when well, I received the call, however my issue didn’t get solved, I requested to have access to my expenses …
Rampant fraud. Negligence. Incompetent customer service. Conservice engages in criminal and fraudulent business practices. If you are planning on signing a lease in which Conservice handles utility billing, think again. ZERO ACCOUNTABILITY. …
The representative did not listen at all I had to repeat everything, asked me to provide my phone number, I provided it, then asked me to provide my cell phone number and I provided the exact same phone number a second time, then the agent …
When there was an error with our bill, (we were billed for 10% of our entire apartment complex’s water with 700 residents) we talked to 2 people, both told us completely different things, one hung up on us, the other informed us we were …
My utility bills are added to my monthly rent. This was the preferred method conservice recommended. This was working well until conservice decided not to pay the water bill. Our water was turned off without notice. Conservice had no idea …
Negative 5 stars. The convenience that Conservice promotos is a joke. The “customer service” line is useless. Our garbage service stopped suddenly without noticed. They gave me the phone of our local Thrash company but they said …
Called in to find out why I was being billed twice for my sewer and water, which has put my bill at a additional $200 dollars. The customer service rep states that sometimes the utility company sends 2 service bills. I have been using …
I am being charged for two months worth of sewer and water, haven’t missed a monthly payment since its set up to come out automatically each month but the company is saying it’s a glitch in their system so I’m responsible. Honestly the …
My roommate and I didn’t get our first bill until 2 months after moving in, and when we did they had our move in date wrong. Good thing though – they had it a month wrong so we didn’t have to pay for a month of utilities. We called and told …
To your response, when I have told my leasing office about this, they tell me to contact you all as you are the service provider. …
This place is a joke. I live in an American homes 4 rent rental property. Everything was fine with our bills and they were added to our account with our rent every month to pay. As of recently, apparently the county we live in was changing …
I would give this company 0 stars if I could but you won’t be able to leave a review. First let me say stay clear of any leasing company that uses Conservice for their billing. I have resided in an American Homes 4 Rent property for 3 years …
I called because my invoice was not posted on your website on the 1st of the month. Our water bill is 45 days in the rear. No reason for the invoice to drop at least the last day of the month. And it took 14 minutes for someone to answer …
The representative was nice but was only able to explain my bill. I already knew that my water bill was high but they too did not know how my usage jumped to 3 times the average monthly amount. I’m not sure what I’m reviewing here.
I am the only person in my apartment my water bill is triple what I should be paying for one person I was told I am paying for everyone in my building! That makes absolutely no sense the people next to me have four people in their home I am …
Cannot get in touch with anyone from “customer service”. This is the most ridiculous system my apartment complex has ever brought on. What is the actual point of having a “statement” that doesn’t match what is on another part of the …
Terrible company. Very unorganized. They constantly forget to send bills, then send me bills for multiple months at once… I’ll get a bill for the current month, then a bill they forgot to send me from 6 months ago. …
Renting from Progress Residential who uses Conservice for utilities but I haven’t had gas on in my house since I moved in on 10/31. It is now 11/8 and still no gas, heat, or hot water. Progress Residential assured me that it would be on by …
I still don’t have trash service.
I currently am without water and have been since Sunday. I’ve placed work order, called TE twice, and only received the “you’re priority” “you’re request has been placed on the urgent list” yet still no calls from technicians/plumber.
The customer service person I spoke seemed to delight in telling me my request was denied. I had a water leak in May. It was repaired. For months I’ve had to pay hundreds of dollars for a leak that was repaired while it cycles through …
UPDATE: They emailed my bill today (Aug 31), and the bill is dated Sept 1, with a due date of Sept 1……….What what?!?!?!?! They do accept electronic payments, but the earliest my bank can deliver it is Sept 2. I called them, and they …
I have been without trash service for 4 weeks due to Conservice NOT paying the trash bill. The trash company says that the account is in collections even though I have paid Conservice in full and on time. The representatives just point me …
My first water bill was high and I noticed it had been prorated using the previous months usage. That usage was for an entire month of the builder watering new sod daily. I watered once during the 8 days on my bill. …
Do not live in apartment complex’s that uses Conservice as their utility provider. Since my complex had switched over I have had to dispute the bill every month. One month I got a 200 dollar water bill for a month no one was living in the …
I had two consecutive months where my water bill was radically higher than it had been before that in spite of the fact that I live alone, I work all day and I’m only home five days a week. When I asked about it, they said, one month was …
Update: It’s 5 weeks later and I still haven’t received a refund. They owe me $400z this is straight theft. I’m speaking to my lawyer now.
Was charged for not setting up my utilities when I did and when I called to …
very bad!!!!!! Solution is so frustrating. Can not understand what they saying. Said I used very big consumption of water which my meter did not count. How you can count water consumption without my meter know? …
Crooked business model. After calling to ask about why our water bill for a 1 bedroom apartment was suddenly becoming so consistently high, we were told they actually haven’t received a message from our meter in over 6 months. So, they …
I called at 7:30 am and told the person we didn’t have heat. That the gas had been turned off and we didn’t know at first we had gas service which should have been paid to Conservice. I was told it would take 24 hrs to get an answer. After …
Customer service is not good. It takes way too long to get ahold of anyone by phone or web chat. The phone hold music is some of the worst hold music I’ve ever heard and the phone tree is hard to navigate. Website is fine and nice, but if …
So we moved out on 08/02/2022 and thought everything was paid up. A month later we get another bill for almost $500 saying it is for water for the month of 08/2022. The notice comes in through email and does not give a thorough …
Conservice was aware they were having trouble getting billing info from local water company but did not proactively inform customers that electronic bills would be late & there would be no late fee. Emailed several times when I realized …
This company is the worst. Due to a clerical error on my apartment complex’s side I was falsely listed as having 5 occupants in my apartment. I have never had more than 2. The occupancy amount was fixed, but getting the credit for the …
Terrible scam-like service. Disappointed that my apartment complex uses them to handle utility billing. They claim that “readings were inaccurate” for the fist 15 billing cycles and now have hit me with a huge bill right at the holidays. …
Update 1: called for the 3rd time after an hour wait JUST to get to an out of states customer service call center, and explaining the situation for our extra vacant fee charges and even after explaining that we have already sent the …
I’m so upset with the poor customer service that I received from Conservice. My client called me and was upset that her trash wasn’t picked up in over 2 months. As her real estate professional, I immediately contacted Home Partners of …
Got an unusually high utility bill from them. I requested the information they used to calculate my bill and I was given the turnaround for 3 weeks until they finally told me they couldn’t provide that information. I find it poor practice …
They’ve been double charging me for utilities and refuse to remove the charges despite me presenting paid bills from the power company. They even went as far as telling menu had to conference the utility company for them to remove the …
I am very disappointed with Conservice Services. I explained to the person named Kerri that I had my own garbage services through Hometown Disposal. She told me to send a copy of my bill to her and that she would straighten it out because …
Worst company ever. Overbilled me for a year and now after over a month of asking they will not provide me with a refund even though they admit their mistake. They say they are waiting on information from apartment management company who …
For future apartments, I will be asking if the management uses this company. If so, I will look elsewhere. I paid more in utilities in a 700 sq apt than in a 2 bedroom house with a sprinkler system. The figures are arbitrary. My favorite …
Conservice was late processing my rent, charged me another water bill l already paid with cashier check to the office apartment separately when they were delaying processing my rent to avoid water bill late payment. Worst scenario, the …
My experience with the rep during my call was great. My complaint is you all need to process billing statements in a timely manner. Receiving my bill at 2am on 8/30/22 which was due on 9/1/22 is unacceptable. I can’t imagine what it would be like if my statements were mailed.
The Representative was friendly and helpful. He submitted a service request for me and showed me how to do it on the website in the future. The only problem is that he inaccurately told me the recycle pick up would be one day late due to …
For a year I never had problems. As soon as I put in notice to move charges started being applied to my account without being informed. Then they threatened to turn me over to collections. I’ve never been late and my bill is always due on …
I was getting paperless bills, but I was having trouble remembering to pay them. I got a late notice by email and decided to call in, talk to a customer service representative. He was patient and professional with me. He sent me an email …
RUN WHEN YOU SEE THEIR NAME!!!
This is the ABSOLUTE WORST COMPANY I’ve ever had to tolerate. I am renting in CO with invitation homes and Conservice is mandatory in the contract, otherwise I …
It’s been 5 days with no gas so I haven’t been able to do laundry dishes and I’ve had to take cold showers not even that I’ve also had to by a portable stove just so we can eat. I’m only giving 3 stars because hopefully there supposed to …
I spoke with Adriana. My water was off, that was partly the reason for my call She answered my questions, she assisted with a charge on my bill and she confirmed for ne that I was no longer signed up for e-bill. She did all of this with a …
Would give 0 stars if I could. Had an issue with my monthly bill statement and have contacted customer service multiple times to file a ticket, with the representative never following up or doing anything to assist each call, even after …
Conservice is a great company for our water needs with our apartment complex. We didn’t have a choice because it came with the neighborhood that we moved into but we have been with the neighborhood for 6 years and conservice has been great. …
I’m sure my service representative was a nice person – but it took a long time for her to do the simplest task of changing our mailing address – I must have said it to her 15 times before she got it right, was close to impossible to communicate. Professional yes, efficient and effective – no.
I have been trying for MONTHS to get Conservice to do something about my water meter, which is registering crazy amounts of water use. Example: 18,000 gals in one day, when I am one single person in a one bedroom apartment! …
The bills always show double payments telling me I am late / overdue, but I actually have the bill scheduled for payment on the due date. Yesterday I called customer service because I have one bill scheduled for payment on on it’s due …
I just moved into a new apartment in July. I got my first bill in the mail from this company for utilities (except power) on 9/7. The due date was 9/1, however the statement itself was dated 9/3. How on earth do you expect tenants to pay …
First, I can tell how serious you are about getting customer’s feedback since it took 5 steps for me to get into my Google account and verify it for the hundredth time, in order to answer your survey. No idea. …
Conservice is a complete scam of a business. It’s a utility service billing company that charges you a $3 fee for paying with a checking account. On the checkout option there is no is no clear indication on how you can avoid this. It’s a …
I do not recommend conservice and stay away from any apartment complex or leasing agency that uses them. I have been living at my current complex for almost 2 years now. Have had consistently paid roughly $40-$60 a month for water/sewer/ …
I was charged 3x my normal utility amount for the month of September even though we had requested that someone come by and review my meters multiple times. It’s been over 4 weeks and our leasing office, nor myself, have received notice from …
My water bill has be $67 dollars for the same apartment for 3 years(even during the pandemic when I was home all day). Last month, my bill shot up to $184 and no one can seem to explain this. Since the unit does not have individual meters, …
I’m on automatic monthly payments. I didn’t even realize that the payment hadn’t been taken out of my account until I received a late payment email with a $10 late fee. I called the number in the email, explained what happened, was told …
Bill is due the 1st of the month, however 99% of the time you will receive total due 4 or 5 days prior to due date. Definitely not enough time to plan especially when some months you won’t get charged for electric and then the following …
Unfortunately Conservice does not know how to provide professional service as their representatives have not been properly trained in the residential properties that they service. They stumble about looking for answers to your concerns and …
I don’t understand why I’ve been forced to use a 3rd party utility service through my property management because I was doing just fine on my own. This is just another way for a company to add service fees and make money off customers. I …
Crooked crooked company. I’ll be sure to stay away from apartments that partner up with this company. My bill has never been under $130 dollars and the fees Conservice charges, fluctuates month to month. Mind you, I am the only tenant in my …
Phone rep was nice but limited in what was able to offer, information-wise. I realize Conservice has a certain contract with the rental company that limits their scope of service but together they need to revise so that the resident is not powerless in dealing with city utilities. This causes excess expense and stress for everyone.
They cannot legitimately provide me anyway to verify my bill is correct after a month even though the state public utilities commission requires them to have it available and presentable in no more than 15 days. Some clown named Jason …
This guys are pathetic. They charged me the average of whole building usage because they said they didn’t enough data to charge. …
My water was shut off yesterday at no fault of mine! My account is at zero. Moved in on June 3, 2022 and have not gotten a bill. When you call, all you get is lip service and apologies. I need answers. I pay Conservice and this should have not happened period! When I managed my know bills I was never shut off….beyond angry
Absolutely horrible. After 8 phone calls in 2 days during which we had no water, we were finally told that we need to get in contact with the utility company and put down a deposit. Apparently this note was made on our account a while ago …
My experience with Conservice was great the representative was excellent very understanding and helpful and professional he provided me the help that I needed got my late fees waived and understood what I am going through. Although I think …
Run far away if an apartment or leasing company uses this service. It’s literally in the name “con”. Loved our townhouse until new management took over and is now going through this service for our water and sewer. It is just 2 of us living …
Everything was good until recently when my bill more than tripled, I contacted Conservice to discuss it and was advised to have a runny toilet repaired. I’ve made the adjustment where the handle was sticking and spoke to our maintenance …
I am renting/leasing from American Homes for Rent & they have outsource consolidated billing via Conservice utility experts for all my utilities. At first I was happy with the fact that I pay extra $10 a month & they send me one bill for …