Consumer Cellular has the friendliest customer service and fair pricing for family cell phone use. They also have the GrandPad, a modified 7″ tablet for seniors that combines video phone, text & email, a music app, and a selection of games …
Employees are poorly trained by specific highly ranked trainers. One specific peculiar individual, trainer is unprofessional, aggressive, unpleasant lacking in basic communication and common sense skills with novice trainees. This …
Worse service in history. hours waiting and waiting. Nobody should ever use this service. If you have a phone problem it is a joke.One star would be to much.Cancel
Support service has NEVER let me down. I recently had to have my Moto G5+ reset due to slowdown of performance. Natasha walked me through the whole process; couldn’t have done it without her. But still had trouble with VERY slow texting. …
Spoke to a customer representative that was very rude. I asked for a supervisor and he really didn’t want to let me speak to a supervisor. After on hold for a while one came to the phone. I am going to contact their corporate office.
RUN!! Do not use this service provider, their favorite statement is “at our discretion”. Pay CASH for a phone, NO contract, NO service requirements.. LIES!! “At their discretion” they require a 6 month service to unlock PAID IN FULL phone. …
This service is to assist the elderly and disable but this has not been our experience and a loss close to $200. A letter was sent to the corporate office.
I was taught when growing up; not to say something bad unless I could say something good first. OK, the good is you get to talk to Americans that speak English and they are polite. The bad is longer wait times than the recording states …
I have had service from CC longer than 5 years and never had problems like others talk about. Without increasing cost, they continually add more perks (minutes, data, messages). I have never had poor customer service. The phones, while not …
CONSUMER CELL MUST BE SELLING OUR CELL PHONE NUMBERS!!! Starting around the first of May I have been buried with robo calls and live calls calling me by name. I had so many that they used up my minutes and guess what??? Con. Cell …
They are the absolute worst! Their customer service is awful. They supposedly are geared towards seniors and the AARP crowd but are totally uncaring and obstinate. I am on SSDI and they shut off my phone for being a few days late. I called …
Once I noticed that this was the go to Celular Company for older folks in Florida I took my dads cell service to them.. 3 months later I realized just how they make their money. My dads cell cost tripled in the first 3 months, all other cel …
NEGATIVE stars… wouldn’t even give them 1……BEWARE do NOT use this company, they took my information and I never opened an account with them and they put a $647.64 charge on my Credit Card that I NEVER authorized!
I transferred three lines to CC about two years ago to save big money on my monthly bill. I saved enough to buy an S7 and an S8. Recommend calling a rep when you need help, skip the chatroom.
I can only speak to our experiance with this company, we love it and have recommended it to friends. We have two family plan lines on it for over a year with no problems, even when driving across the country. You pay for so many minutes …
Wish I could rate them less than this. As a company, they suck! My grandmother has been with them 17 years. She was just notified that they are upgrading from the flip phones to smart phones. Well, they charged her $185.99 for a new phone …
REALLLLLLLLLLLLLLLY long wait times for customer service. I am on hold for 45 minutes now. the second day in a row that I have tried to get thru. yesterday I waited 47 min and gave up.
Will never work there again. Policy is so dumb, micromanaged. No one really cares it’s all about sales sales and more sales. When you finally say I’m done and leave they say they will send your check to you… no more like they will send it …
My young son recently was moving to Europe and called CC to cancel his service. He was told for the privilege of cancelling he would have to pay $65. He told me about this after he paid. I think it is an outrage
Bad cellular cellular service. I’m a teenager and I have to have this because my parents like it but for me almost need to have Wi-Fi every single time I text or call. Can’t make international calls and I hate it.
Like the Godfather, trying to threaten a credit hit if family members don’t pay for a DECEASED person’s account with them. Doesn’t get any lower than this. This organization needs a federal investigation and get shut down for financially attacking US senior citizens.
I have had nothing but problems with Consumer Cellular the last 2 days. They quoted me one price and charged my card a higher price and I was treated rudely. I called the help session and no one could help me, explain the charges or fix …
With them 3 weeks. NO CUSTOMER SERVICE. They don’t tell you your phone wont work on their system until it is to late. NO TECH support either. very bad DO NOT SWITCH TO THEM! THE should all be put out of their misery
Ken, a staff person there really went out of his way to help me when my car broke down. Just wanted to thank him, glad they employ kind people that are patient with elderly folks like me💖 …
BEWARE: If you need to return a faulty phone be sure everything is there as you will be charged for it, and no exceptions made.
I purchased a phone and after consumer cellular couldn’t get it to function they …
I keep loosing connection to the Internet, including them. They reset the phone and it’s not helping with texting at all. I left Verizon because the service was bad and this is not a lot better. My neighbors have the same problem so it’s not the phone. 5 towers and still can’t get service…come on.
Worst cell phone company EVER! First issue is even though we arranged for service to work in Mexico it was very poor service in Cancun. Additionally there were several extra charges and even after cancelling my costs are twice what I pay now with Sprint.
Their customer service is getting bad. After waiting 10-15 minutes this morning for help adding a new telephone, the service rep. transferred me, to another l-o-n-g waiting line for another rep!
We have had their service for well over a year. I am just sad I didn’t switch from AT&T sooner. Our new phones arrived ASAP and Consumer Cellular walked us through our new phones. I don’t get dropped calls like I did with ATT. The quality …
Horrible experience..I ordered a phone for my mother who was in hospice and dying. She was hard of hearing and still couldn’t hear on the phone that had a volume control for hearing. My mother passed away a couple of weeks after I ordered …
Horrible service and horrible customer service. They never want to provide credit if you are not able to use your phone. They are a stingy company that provides subpar service and will not compensate if you cannot use your phone for weeks at a time, they are not honest. If I could give no stars. I would.
Ordered phone $131, dropped phone in water, claim denied, new phone sent I did not ask for. Would not work even with hard boot by cellular employee. Consumer Cellular sending bill for another $131 for it. Am sending phone back but they …
YOUR CUSTOMER SERVICE GETS WORSE BY THE MONTH HIRE SOME MORE PEOPLE, RATHER THAN MAKE THE CUSTOMER WAIT FOR 15 PLUS MINUTES. EVEN YOUR CUSTOMER CALL BACK SYSTEM DOES NOT WORK. MANY OLDER PEOPLE ARE STARTING TO TALK ABOUT POOR SERVICE. THAT IS VERY TOUGH TO STOP. BETTER GET IT TOGETHER OR WE ARE LEAVING ALSO.
A garbage company run by garbage people. They prey on the poor and elderly, and their policies, from customer policies to employment policies are rigid, unreasonable, anti-worker, anti-consumer and predatory to the maximum. If they went under tomorrow, I’d not shed a single tear.
I have had this service for years and have had no problems at all. Everything functions perfectly and price is right. I don’t believe any of the negative reviews.
It’s difficult to set up service without talking to customer service a couple of times, which involve long waits during which you are required to listen to non-stop, loud and really obnoxious ads. Phone waits are inevitable, but obnoxious phone waits are unnecessary
I signed up for the $25 unlimited talk and text. However, consumer cellular arbatrilally keeps change my data usage plan and is overcharging me. In addition, this is the worst cellular service I have ever experienced. Moreover, I can not get a number for the corporate office or speak to a competant person to resolve the issue.
Remember the old Gateway computer company, killed its own self for theee worst treatment of customers on earth? This one’s gone down that same drain — a total nightmare. Read all the furious comments here, then run!! And tell AARP to …
Horrible customer service. Very poor reception. Will return to Verizon next month. Rude employees without a clue. They hide their corporate phone #’s so you cannot lodge a legitimate complaint to the front office.
Long story. I switched from Verizon, brought over three lines, unlimited everything and I’ve had nothing but problems. Since Saturday! I’ve had to buy two new phones because the phones aren’t compatible with your service. Now, my third …
Don’t ever use Consumer Cellular. They accidentally knocked out my service for 5 days and offered me a $6 credit for my trouble. Unbelievable. Unacceptable!
Worst Company to work for ever. They never informed me that my phones that I had might not be compatible with their system. After spending hours trying to set up my new account with them and they ported out my cell #’s for 2 phones, I was …
Purchased a used phone and they won’t unlock it for 180 days. I have to keep the account active so $60 just to unlock it. This is not legal. They are required to unlock it for what the FCC says “reasonable fee”. They never offered me an …
They deserve no stars but it makes me put 1. This is the worst company ever. After calling frequently complaining about service and data issue they wont even let me pay to get my phone unlocked and leave! Im stuck paying for nothing!! Every …
Would not honor warranty on new phone. Service rep said phone must be like new. Ours is less than a month old with only scuffs from pocket use but is unusable. Definitely defective from the outset.
i have had Consumer Cellular since April . i have 5 gigs, unlimted talk and text and clear signal for $40, with tax $44 and change, best of all NO CONTRACT
I waited online for 45 minutes and still they can’t switch my phone over to metro pcs they say my account matches but for some reason my phone had no pin number they created one for the phone and I still can’t switch my phone over so …
Not to really discourage people from using Consumer Cellular because they were a great company for me for 10 years. That said, I still had to end my service with them. My phone stopped receiving a signal on March 1 and I never got the SIM …
Very attentive, amazing customer service, unlimited plans are wonderful. I wish they were around back in 1998 when I signed up to get ripped off by at&t…
I live in California and got their service several years ago and think their service is great . They just sell you a phone if you need one, give you a fair price, have good service without a bunch of silly contracts and stay out of your life except when you want help like good companies used to do .
Get a better call back system. I called in, could not wait 15 minutes, arranged for a call back in four hours, was waiting by the phone at that time, after six hours I had to leave for a meeting so when they called back, I was not able to …
The worst! CC boasts about their customer service. Although their representatives are polite, they are useless. Frankly, I’d prefer to deal with someone who is snarky but can solve my problems than with ‘robots’ who give poor advice and are …
Consumer cellular touts how good there service is when that is very far from the truth. Their service stinks!!! Called customer service about 1 hours ago and was told I could expect to be on hold for 30 plus minutes. Called the Clackamas …
Can’t put into words how bad the service is. Never used ore than 4 GB of data and they charged me for 11GB in the first month. Shut the service down even though they had my credit card on file. Now they won;t let me port my numbers to another provider. This is terrible.
Consumer Cellular billed a credit card that I didn’t give permission to use. I made one payment in October with it. Didn’t give any other approval to do any more. They said card was on file for payment but wasn’t.. Beware of this scam company!
What a shame. I’ve been with this company for a lot of years, from the beginning. I have no idea what has happened…they used to have the BEST customer service. They now are so unwilling to help or try to retain business that it is almost …
This company has taken advantage of elderly people for years there phones are very cheap made fall apart in days of using it the service cost way to much and the customer service is horrible smh
They have changed their voice mail passcode requirements from 4 to 7 digits without notifying customers. After 5 customer service calls to try to reset my passcode to 7 digits I have given up and am taking my business elsewhere.
The worst company to get ahold of the call centers if you can wait hours to get ahold of somebody we’ll only just lie to you you try to call the company itself and it hangs up on you repeatedly and they say they have coverage everywhere I still have not gotten any data coverage evnroll meme or help to fix it
Quite possible the worst customer service ever. Good luck on the phone with them and to date, six emails have not been answered and it’s going on 4 weeks. They may be cheap, but good luck if you ever have a problem. Also, they do not honor …
Garbage company. I live in a winter resort area. Every weekend when there is snow on the ground I have no service during daylight hours. I have called numerous times the past month and even suggeted a fix. To no avail. They pass the buck blaming TMobile the company they use to provide service.
Worst cell service in America. They advertise and lie that the cell service is the same as other carriers. Very bad customer service also. Dont be fooled by their advertising.
Billing is horrible. Customer Service is horrid! I called customer service and said that the auto deduct was not working and could they look into it. They took my money for a payment and then said “Oh, did you want to be on auto deduct?” …
NO customer service at all. Agents will laugh at you when you ask for compensation for their mistakes. Managers are equally rude. All agents are trained to give false contact information for the corporate headquarters. And when you DO find …
What used to be a very good company has quickly within the past several weeks gone down hill. Trying to get my number transferred to another carrier is like pulling teeth. Their customer service leaves a great deal to be desired when …
I have no idea how anyone can write such negative reviews about this company and its customer service. In researching the best pricing, purchasing of phones and customer service, I found in Consumer Reports that Consumer Cellular was #1 of …
Apparently this company selling ph numbers. As soon as phone is activated started receiving solicitor calls and even got a hack attempt immediately. Not safe for seniors!!!!! …
Customer Service is a dumpster fire right now…these guys better get their act together soon. Spend longer on hold than I do with my cable company..and then when u finally get thru techs are friendly but clueless 😞 …
I was trying to get service with them, I live in south Texas and T Mobile service is very bad. So I asked for a SIM card on ATT, I have done this twice each time they say the same thing. Your service is better with T Mobile. In the morning …
I have been with CC for going on six years and have had a congenial relationship with them. I recommend them to everyone and have nothing but good things to say about the company. Perhaps some things have changed but not for myself, …
Steer clear of this organization, it practices poor management, poor ethics, poor customer relations. They also are fraudulent on their business practices, when you inquire on the web site, and enter ANY information on their forms, they …
We were with Verizon for a few years on our daughter’s plan, however, the cost was getting outragiously expensive. We switched to Consumer Cellular, there plans cost considerably less,are very happy and will never go back to Verizon.
Living in NYC, I have had minimal problems w/ service. My beef is that a few years ago, CC had a program that would bump the subscriber up to the next level plan if usage exceeded the current plan’s max. That occurred one month, but never …
Consumer Cellular fraudulently takes payments and misrepresents policy to an 84 year Grandmother, both on the phone and via e mail confirmation. Stay away from this company and use another provider. Illegal business practices…unethical …
Don’t forget to check ones Data charges the beginning of each billing to make sure one is using same amount of data. Why? Because Consumer Cellular will NEVER let one know they may go to a lower data amount and pay less, unless, one …
WATCH OUT in dealing with this company. If you buy a phone from them and it has issues they will do everything they can to get past the 30 days warranty so they don’t have to replace your phone, and if the brand of phone you bought is 100% …
By far the worst cell phone provider I’ve ever dealt with. If you’re shopping for a new cell phone provider definitely avoid this incompetent company. One rip off after another with the worst customer service. This company will definitely go under!!
As an ex employee, and previous customer, I LOVE consumer cellular. They treat there employees extremely well, and give you opportunities to grow, and move on like no other company I’ve worked for, I would go back to work for them in a …
during the activation process I requested that my phone number with tracfone be transferred to CC. I was told that this would happen by 4 pm. it didn’t. I was then told that was 4pm PT (1 PM ET)–that it will happen by 10 PM ET–6 hours …
Sales staff lie – trade in any phone however when you go to do trade in the rules change. I recommend avoiding Consumer Cellular sales – sales staff LIE. My action was in Dulles Va.
Customer service has been awful. I called in for information. After I hung up I received two emails from consumer cellular cancelling my apple care plan and my easy pay plan. I did not ask for this to be done, an employee made a mistake. …
These people do not deserve a one – they need a negative 5. I recommend you consider Cricket or other low cost carrier. These people are dishonest. They are deceptive and do not honor their advertising or even obvious commitments. …
Trying to reach this company is an exercise in futility. It is frustrating and infuriating. They put you through loops. No one ever in chat room. No one answers the phone – i have been on hold for over 40 minutes several times before hanging up. The customer service email address bounces back. It’s a bad joke.
they are outright thief’s. i wanted to return a phone for credit because the doro 1050 was cheap and hard to use/setup. i had not activated the phone. they would not let me return the phone because i was late in making a payment that i …
We are longtime customers and, almost two weeks ago, after waiting on “perma-hold” for almost an hour, I ordered a new iPhone 8Plus as well as changed our service plan. As the phone had not yet arrived, I called today and was — again — …
This is a company that has no issues laying off employees during a global pandemic while their profits grow. I unfortunately became sick while in my brief career there and opted to stay safe and protect the workplace which was held against …
Consumers cell service would not work properly for us, we bought 2 phones based on the 30 day return guarantee, at 33 days they refused to allow the first phone to be returned which was outside the 30 days, the second phone was 25 days …
I am baffled by the negative reviews. Although I’ve only been with this company a short while, I’ve had nothing but good experiences. Had to call several times for help as I am new to a smart phone. Every time the agent I spoke with has …
Wow. Many of the reviews are very critical. However, I have had CC for over a year without only a small problem. Initially I had a problem setting up, and one service person was inexperienced so we both had to waddle for a while, but we …
I am actually suspect of some of the one star reviews. I am a Verizon retiree and there is no way that Verizon customer service is worth the money they charge for service today with either cell or FiOS. I have spoken with Consumer Cellular …
If zero stars were possibly…terrible customer service! Ordered my mother the grandpad, after discussing its functionality and capabilities in great detail with a sales rep. My mom has many healthy issues and difficulty seeing most phones …
I switched to CONSUMER CELLULAR A COUPLE WEEKS AGO. HATE IT. AND SAMSUNG PHONE. DOESN’T WORK MOST OF THE TIME– CANT LOOK STUFF UP. TOTALLY QUIT WORKING ONE NIGHT. JUST SITS THERE. IF THERE’S “UNLIMITED DATA”, THEN HOW COME IT’S WARNING ME HOW MUCH DATA I’VE USED? GOING BACK TO BOOST, I GUESS.
Who in the world is ranking this company? While I was in cue as the 48th person at 30 seconds after they opened, I couldn’t help but wonder how they got the high rating of customer satisfaction. My short experience with them is one of the …
A customer service agent lied to me about unlimited data . I specifically asked if there was a limit or if it was throttled. She said no ! It’s true unlimited so I signed up. 5 1/2 days later I have no data and now it won’t send texts …
Purchased a new phone which never worked properly. When I tried to return it, they would not accept it because there was a scratch on it. This was their responsibility to provide me with a working phone.
This is the worst company for customer service. I asked them to set up an account and they sent me an AT&T sim card. Since I have a disability I had to go to the Target store to get help. The tech there couldn’t figure out why the …
We have had cc for over 10 years. My family and our phone plans have changed here and there. kids have grown- increase in data etc… we have bought phones from cc and phones from other places- customer service always the same; friendly, …
I work here and they encourage us to make people’s day and help people save money. They would rather the customer have a good experience then try to push sales. Negative reviews were probably just because they had an inexperienced rep. Lots of new people and training moves very fast. But actually a company I’m happy to be working for.
Absolutely the worst customer service ever. Have had this plan for 5 yrs. Over that time I’ve called their tech support 3 times only to spend 45 mins-plus with no resolution of the problem. Was instructed to multiple apps, google, …
Just unbelievable !!!!!! purchased a phone and plan few days ago. Internet speed was less than 2 MB. Called for support, a young lady voice asked if I do have WiFi at home, I said yes, then she asked if she could call me on a different …
Purchased a phone from Consumer Cellular when I joined their service. However their coverage does not work at my home. Switched carriers and got the port pins with no problem. When I went to activate my phone on the other carrier my phone …
I like ’em. Service is really good. Periodically they upgrade plans, and with that, increase coverage categories for pennies on the dollar. Why wouldn’t they ? They ARE a business not a government handout. Comparatively, other vendors …
I lost my phone while Traveling and decided to order one from CC . I called and explained I was Traveling and if I can have the phone sent to a post office in the Town I was in at the time . She said yes , so I spent a half hr or so picking …
Was a good company. Now impossible to contact customer service without a big delay. After years of good signal at home our phones are unusable at home.
This used to be a great phone company pre pandemic and all of a sudden it went south. The client service is poor at best. The service went from great to mediocre now I cannot even get MMS messages. They have become too big to care about …
I use to have phone and service with this company, never had a problem. But things have changed.
I was told I had to update my phone so I ordered a new one. Ever since no one …
Used to be pretty decent phone selections, customer service and cell reception. My husband and I have been loyal CC customers for several years and have gone through a few new iPhones/Androids and moved twice during this time period. We …
If I could give them a zero I would. I hate my mom ever signed up with them. They have the worst customer service and no one in the stores know sh*t and can never help. Her phone went out, went to the Target, no one to help so she called …
For three consecutive days I have been trying to reach Consumer Cellular customer support, waiting on hold for over an hour, several times throughout the day. Regarding on-line chat, I don’t think that is option is even active. My …
Worst company all the way around. Not even worth one star. My 82 year old uncle got this phone and service; service was not good at all where he lived. Okay, fine it happens even though he was told service would be good in his area, no …
WORST CUSTOMER SERVICE EVER. Consumer Cellular appears to be a total scam, and I don’t know how in the world it can have such high ratings. First off, they start billing from the moment you open an account with them, NOT from the moment you …
We switched after 20 years from Verizon to Consumer Cellular due to all their propaganda about being cheaper with better Customer service. Turns out their propaganda is all smoke and mirrors. They bait and switch using their data plans. …
I was told by Consumer Cellular they do not use the FCC required Stir/Shaken technology to stop robocalls. That explains why I get so many of them. I have filed a complaint with the FCC. It now sounds like CC customer service is being …
This is the worst and most insensitive company on the planet. They continued charging us kids even when our grandmother (GrandPad customer) passed away, and wouldn’t refund any of the fees since her passing. Honestly, extremely disappointed …
When you call them they leave you on hold for over 10 minutes and then hang up. They raise the price without telling you. When we finally get a hold of someone they said the service was cancelled which wasn’t true. They were avoiding the …
Absolutely HORRIBLE service! It is supposed to be a company that is Senior Friendly…NOT!
Calls are routed outside of the country..it is very difficult to understand the …
I barely even started to onboarding process of working here & 1 star serves more than what this company deserves. Not only did I receive “professionalism” gaslighting behavior but also the poorly HR requirements to be completed with very …
Called customer service. Talked with one of the rudest employees ever chastity really needs to find a different line of work the fact she hates her job is obvious and the company she works for. Training in customer service should be the …
BEWARE of Consumer Cellular’s compatibility checker. My Galaxy S8 phone was deemed “compatible” with the CC network BEFORE I decided to switch to CC, so I decided to proceed with the switch. After several hours on the phone with customer …
Considering moving my cell phone service. Very poor service in many areas. For example, CC took about 1 month to get the right SIM card to me. And I could not get a new password after trying to do so for about 3 hours! Plus for a long me, …
I just received horrible customer service from Matthew that claimed he was a senior supervisor. He was rude, eating in the phone, and dismissive of my concern. I will definitely contact corporate to share the experience. He was dismissive …
I’ve been with Consumer Cellular since January this year. things were okay. In June they started saying my account was past due despite evidence on my bank statements that they have received my payments. one Rep was very rude and not …
I’ve used Consumer Cellular since February, 2018. At first I thought they were a top notch company. Unfortunately, in December, 2022, they are terrible. First, their CCapp has not functioned for TWO MONTHS. Therefore I have had no way of …
I recently switched to CC from AT&T. Their website was super easy to use to order plans, check phone compatibility and receive SIMM cards. I had issues registering (establishing) my phones. I called their 888 number and was helped by a …
I’ve been with CC for about 3 years. I had very good experience with the company and the coverage for this entire time with a couple exceptions, which have both been quite recent. I bought a new phone because I was given a deadline to …
This company has less than zero concern for the security of their customers’ information. A scammer was easily able to SIM swap my phone number, and after being assured that additional security measures were in place, I was STILL not asked …
Awesome company.😀 …
A punishment to be a customer.
Terrible
WORST
Good service and data, bad customer service
What a ripoff…
not the best
Service sucks. Go somewhere else and be happy!
this company sucks don’t use them ever .
Awesome company
Horrible service.
Can,t pay you bill on line
Easy to understand
Worst customer service ever very unprofessional
Good customer service.
Worst company ever with the worst policies they treat their customers the same as their employees.
Great place to work
Great place to work
I tried hard to make it but I was struggling
Customer service great
Xfinity is cheaper with no hassle…
Great people excellent service
Consumer Cellular has the friendliest customer service and fair pricing for family cell phone use. They also have the GrandPad, a modified 7″ tablet for seniors that combines video phone, text & email, a music app, and a selection of games …
Employees are poorly trained by specific highly ranked trainers. One specific peculiar individual, trainer is unprofessional, aggressive, unpleasant lacking in basic communication and common sense skills with novice trainees. This …
They prey on the elderly. My mother had the phone which only worked a week and is now in debt.
My favorite job I’ve ever had.
Worse service in history. hours waiting and waiting. Nobody should ever use this service. If you have a phone problem it is a joke.One star would be to much.Cancel
Terrible expectations, no training. Don’t use the restroom or you will be fired.
Piss poor place to work. Lack of promotion and poor management.
Worst company I’ve ever tired to deal with.
The great service cellular for me
Terrible customer service experience, 2 weeks in a row with, rude, unprofessional, uninformed reps that waste your time and are not helpful.
Amazing service and great place to work
Support service has NEVER let me down. I recently had to have my Moto G5+ reset due to slowdown of performance. Natasha walked me through the whole process; couldn’t have done it without her. But still had trouble with VERY slow texting. …
Spoke to a customer representative that was very rude. I asked for a supervisor and he really didn’t want to let me speak to a supervisor. After on hold for a while one came to the phone. I am going to contact their corporate office.
Treat there staff on the bad side. Not really that cheep for what you get
This a good company to its customers, community and employees.
One of my trainers threw a revenge tantrum on me.
A truly lousy company with lousy service plans.
My husband has been with them 5 years set-up was easy and no problems ever
Kurtis cottonwear is a very helpful and friendly person. Helped me with my phone. Great place!
They always charge for Canadian calls. I thought they were free.
RUN!! Do not use this service provider, their favorite statement is “at our discretion”. Pay CASH for a phone, NO contract, NO service requirements.. LIES!! “At their discretion” they require a 6 month service to unlock PAID IN FULL phone. …
We have had Consumer Cellular for 2 years and absolutely LOVE it!
My wife and I are seniors, and have used the Doro 626 for years. Our phones work well, and available phone plans are quite satisfactory.
It is a great employment place. Very determined work environment and fun.
You can only get phone coverage if your in a major city.
Reps are great and knowledgable. Love the service they provide!
This service is to assist the elderly and disable but this has not been our experience and a loss close to $200. A letter was sent to the corporate office.
I was taught when growing up; not to say something bad unless I could say something good first. OK, the good is you get to talk to Americans that speak English and they are polite. The bad is longer wait times than the recording states …
I have had service from CC longer than 5 years and never had problems like others talk about. Without increasing cost, they continually add more perks (minutes, data, messages). I have never had poor customer service. The phones, while not …
CONSUMER CELL MUST BE SELLING OUR CELL PHONE NUMBERS!!! Starting around the first of May I have been buried with robo calls and live calls calling me by name. I had so many that they used up my minutes and guess what??? Con. Cell …
They are the absolute worst! Their customer service is awful. They supposedly are geared towards seniors and the AARP crowd but are totally uncaring and obstinate. I am on SSDI and they shut off my phone for being a few days late. I called …
A Senior Citizen’s True Story: AARP Should be ashamed.
We bought our Brand New Moto G Phone.
It stopped working within 5 weeks. …
Excellent service and great plans. Have been with them for about six years.
Once I noticed that this was the go to Celular Company for older folks in Florida I took my dads cell service to them.. 3 months later I realized just how they make their money. My dads cell cost tripled in the first 3 months, all other cel …
Like all the other reviews say bad service with bad employees and management definitely better options out here dont be fooled by this terrible place
NO 24 hour help! Hard to get a tech that can solve issues.
Too many issues.
This company is a ‘total scam’. Their job is to steal money .
Unlike reputable company the DO NOT adhere to the CTIA Commitment of unlocking …
NEGATIVE stars… wouldn’t even give them 1……BEWARE do NOT use this company, they took my information and I never opened an account with them and they put a $647.64 charge on my Credit Card that I NEVER authorized!
I transferred three lines to CC about two years ago to save big money on my monthly bill. I saved enough to buy an S7 and an S8. Recommend calling a rep when you need help, skip the chatroom.
There terms and conditions are a contract. And they can lock your phone and not release it even if you paid for the phone in full.
I can only speak to our experiance with this company, we love it and have recommended it to friends. We have two family plan lines on it for over a year with no problems, even when driving across the country. You pay for so many minutes …
Wish I could rate them less than this. As a company, they suck! My grandmother has been with them 17 years. She was just notified that they are upgrading from the flip phones to smart phones. Well, they charged her $185.99 for a new phone …
REALLLLLLLLLLLLLLLY long wait times for customer service. I am on hold for 45 minutes now. the second day in a row that I have tried to get thru. yesterday I waited 47 min and gave up.
Best phone around deeply cares about their customers not just in it for the money
The worst! Sold me a defective iPhone and wouldn’t allow me to return it.
Spent hours with customer service, then then passed me off to Apple.
Will never work there again. Policy is so dumb, micromanaged. No one really cares it’s all about sales sales and more sales. When you finally say I’m done and leave they say they will send your check to you… no more like they will send it …
My young son recently was moving to Europe and called CC to cancel his service. He was told for the privilege of cancelling he would have to pay $65. He told me about this after he paid. I think it is an outrage
Lets get real folks, same service, lower price then all the rest, why are you paying more?
Bad cellular cellular service. I’m a teenager and I have to have this because my parents like it but for me almost need to have Wi-Fi every single time I text or call. Can’t make international calls and I hate it.
They forced me to upgrade my phone but took must-have features away they had worked for past 5 years. Told me it wasn’t possible
Like the Godfather, trying to threaten a credit hit if family members don’t pay for a DECEASED person’s account with them. Doesn’t get any lower than this. This organization needs a federal investigation and get shut down for financially attacking US senior citizens.
I have had nothing but problems with Consumer Cellular the last 2 days. They quoted me one price and charged my card a higher price and I was treated rudely. I called the help session and no one could help me, explain the charges or fix …
With them 3 weeks. NO CUSTOMER SERVICE. They don’t tell you your phone wont work on their system until it is to late. NO TECH support either. very bad DO NOT SWITCH TO THEM! THE should all be put out of their misery
Best cell phone service there is. Excellent service and fair rates!
Service wait time is horrendous!
Service people are wonderfully pleasant but virtually impossible to get except …
Ken, a staff person there really went out of his way to help me when my car broke down. Just wanted to thank him, glad they employ kind people that are patient with elderly folks like me💖 …
BEWARE: If you need to return a faulty phone be sure everything is there as you will be charged for it, and no exceptions made.
I purchased a phone and after consumer cellular couldn’t get it to function they …
I keep loosing connection to the Internet, including them. They reset the phone and it’s not helping with texting at all. I left Verizon because the service was bad and this is not a lot better. My neighbors have the same problem so it’s not the phone. 5 towers and still can’t get service…come on.
Great customer service. Wait times can be a little long. Overall the best service for the price
Worst cell phone company EVER! First issue is even though we arranged for service to work in Mexico it was very poor service in Cancun. Additionally there were several extra charges and even after cancelling my costs are twice what I pay now with Sprint.
Their customer service is getting bad. After waiting 10-15 minutes this morning for help adding a new telephone, the service rep. transferred me, to another l-o-n-g waiting line for another rep!
We have had their service for well over a year. I am just sad I didn’t switch from AT&T sooner. Our new phones arrived ASAP and Consumer Cellular walked us through our new phones. I don’t get dropped calls like I did with ATT. The quality …
Horrible experience..I ordered a phone for my mother who was in hospice and dying. She was hard of hearing and still couldn’t hear on the phone that had a volume control for hearing. My mother passed away a couple of weeks after I ordered …
Horrible service and horrible customer service. They never want to provide credit if you are not able to use your phone. They are a stingy company that provides subpar service and will not compensate if you cannot use your phone for weeks at a time, they are not honest. If I could give no stars. I would.
Ordered phone $131, dropped phone in water, claim denied, new phone sent I did not ask for. Would not work even with hard boot by cellular employee. Consumer Cellular sending bill for another $131 for it. Am sending phone back but they …
YOUR CUSTOMER SERVICE GETS WORSE BY THE MONTH HIRE SOME MORE PEOPLE, RATHER THAN MAKE THE CUSTOMER WAIT FOR 15 PLUS MINUTES. EVEN YOUR CUSTOMER CALL BACK SYSTEM DOES NOT WORK. MANY OLDER PEOPLE ARE STARTING TO TALK ABOUT POOR SERVICE. THAT IS VERY TOUGH TO STOP. BETTER GET IT TOGETHER OR WE ARE LEAVING ALSO.
A garbage company run by garbage people. They prey on the poor and elderly, and their policies, from customer policies to employment policies are rigid, unreasonable, anti-worker, anti-consumer and predatory to the maximum. If they went under tomorrow, I’d not shed a single tear.
I have had this service for years and have had no problems at all. Everything functions perfectly and price is right. I don’t believe any of the negative reviews.
It’s difficult to set up service without talking to customer service a couple of times, which involve long waits during which you are required to listen to non-stop, loud and really obnoxious ads. Phone waits are inevitable, but obnoxious phone waits are unnecessary
I signed up for the $25 unlimited talk and text. However, consumer cellular arbatrilally keeps change my data usage plan and is overcharging me. In addition, this is the worst cellular service I have ever experienced. Moreover, I can not get a number for the corporate office or speak to a competant person to resolve the issue.
Remember the old Gateway computer company, killed its own self for theee worst treatment of customers on earth? This one’s gone down that same drain — a total nightmare. Read all the furious comments here, then run!! And tell AARP to …
Horrible customer service. Very poor reception. Will return to Verizon next month. Rude employees without a clue. They hide their corporate phone #’s so you cannot lodge a legitimate complaint to the front office.
Long story. I switched from Verizon, brought over three lines, unlimited everything and I’ve had nothing but problems. Since Saturday! I’ve had to buy two new phones because the phones aren’t compatible with your service. Now, my third …
Don’t ever use Consumer Cellular. They accidentally knocked out my service for 5 days and offered me a $6 credit for my trouble. Unbelievable. Unacceptable!
Worst Company to work for ever. They never informed me that my phones that I had might not be compatible with their system. After spending hours trying to set up my new account with them and they ported out my cell #’s for 2 phones, I was …
Purchased a used phone and they won’t unlock it for 180 days. I have to keep the account active so $60 just to unlock it. This is not legal. They are required to unlock it for what the FCC says “reasonable fee”. They never offered me an …
They deserve no stars but it makes me put 1. This is the worst company ever. After calling frequently complaining about service and data issue they wont even let me pay to get my phone unlocked and leave! Im stuck paying for nothing!! Every …
Would not honor warranty on new phone. Service rep said phone must be like new. Ours is less than a month old with only scuffs from pocket use but is unusable. Definitely defective from the outset.
i have had Consumer Cellular since April . i have 5 gigs, unlimted talk and text and clear signal for $40, with tax $44 and change, best of all NO CONTRACT
I waited online for 45 minutes and still they can’t switch my phone over to metro pcs they say my account matches but for some reason my phone had no pin number they created one for the phone and I still can’t switch my phone over so …
Not to really discourage people from using Consumer Cellular because they were a great company for me for 10 years. That said, I still had to end my service with them. My phone stopped receiving a signal on March 1 and I never got the SIM …
Very attentive, amazing customer service, unlimited plans are wonderful. I wish they were around back in 1998 when I signed up to get ripped off by at&t…
I live in California and got their service several years ago and think their service is great . They just sell you a phone if you need one, give you a fair price, have good service without a bunch of silly contracts and stay out of your life except when you want help like good companies used to do .
Get a better call back system. I called in, could not wait 15 minutes, arranged for a call back in four hours, was waiting by the phone at that time, after six hours I had to leave for a meeting so when they called back, I was not able to …
The worst! CC boasts about their customer service. Although their representatives are polite, they are useless. Frankly, I’d prefer to deal with someone who is snarky but can solve my problems than with ‘robots’ who give poor advice and are …
Consumer cellular touts how good there service is when that is very far from the truth. Their service stinks!!! Called customer service about 1 hours ago and was told I could expect to be on hold for 30 plus minutes. Called the Clackamas …
Can’t put into words how bad the service is. Never used ore than 4 GB of data and they charged me for 11GB in the first month. Shut the service down even though they had my credit card on file. Now they won;t let me port my numbers to another provider. This is terrible.
I wanted to upgrade my plan and talked with Katrina, who was a very professional, courteous and polite Customer service tech.
Consumer Cellular billed a credit card that I didn’t give permission to use. I made one payment in October with it. Didn’t give any other approval to do any more. They said card was on file for payment but wasn’t.. Beware of this scam company!
What a shame. I’ve been with this company for a lot of years, from the beginning. I have no idea what has happened…they used to have the BEST customer service. They now are so unwilling to help or try to retain business that it is almost …
This company has taken advantage of elderly people for years there phones are very cheap made fall apart in days of using it the service cost way to much and the customer service is horrible smh
They have changed their voice mail passcode requirements from 4 to 7 digits without notifying customers. After 5 customer service calls to try to reset my passcode to 7 digits I have given up and am taking my business elsewhere.
The worst company to get ahold of the call centers if you can wait hours to get ahold of somebody we’ll only just lie to you you try to call the company itself and it hangs up on you repeatedly and they say they have coverage everywhere I still have not gotten any data coverage evnroll meme or help to fix it
Quite possible the worst customer service ever. Good luck on the phone with them and to date, six emails have not been answered and it’s going on 4 weeks. They may be cheap, but good luck if you ever have a problem. Also, they do not honor …
Garbage company. I live in a winter resort area. Every weekend when there is snow on the ground I have no service during daylight hours. I have called numerous times the past month and even suggeted a fix. To no avail. They pass the buck blaming TMobile the company they use to provide service.
Worst cell service in America. They advertise and lie that the cell service is the same as other carriers. Very bad customer service also. Dont be fooled by their advertising.
Billing is horrible. Customer Service is horrid! I called customer service and said that the auto deduct was not working and could they look into it. They took my money for a payment and then said “Oh, did you want to be on auto deduct?” …
NO customer service at all. Agents will laugh at you when you ask for compensation for their mistakes. Managers are equally rude. All agents are trained to give false contact information for the corporate headquarters. And when you DO find …
I have been a satisfied customer
for nearly five years & always find
customer service very good, however I don’t seem to be able …
What used to be a very good company has quickly within the past several weeks gone down hill. Trying to get my number transferred to another carrier is like pulling teeth. Their customer service leaves a great deal to be desired when …
I have no idea how anyone can write such negative reviews about this company and its customer service. In researching the best pricing, purchasing of phones and customer service, I found in Consumer Reports that Consumer Cellular was #1 of …
Apparently this company selling ph numbers. As soon as phone is activated started receiving solicitor calls and even got a hack attempt immediately. Not safe for seniors!!!!! …
Customer Service is a dumpster fire right now…these guys better get their act together soon. Spend longer on hold than I do with my cable company..and then when u finally get thru techs are friendly but clueless 😞 …
I was trying to get service with them, I live in south Texas and T Mobile service is very bad. So I asked for a SIM card on ATT, I have done this twice each time they say the same thing. Your service is better with T Mobile. In the morning …
I have been with CC for going on six years and have had a congenial relationship with them. I recommend them to everyone and have nothing but good things to say about the company. Perhaps some things have changed but not for myself, …
Steer clear of this organization, it practices poor management, poor ethics, poor customer relations. They also are fraudulent on their business practices, when you inquire on the web site, and enter ANY information on their forms, they …
We were with Verizon for a few years on our daughter’s plan, however, the cost was getting outragiously expensive. We switched to Consumer Cellular, there plans cost considerably less,are very happy and will never go back to Verizon.
Living in NYC, I have had minimal problems w/ service. My beef is that a few years ago, CC had a program that would bump the subscriber up to the next level plan if usage exceeded the current plan’s max. That occurred one month, but never …
Consumer Cellular fraudulently takes payments and misrepresents policy to an 84 year Grandmother, both on the phone and via e mail confirmation. Stay away from this company and use another provider. Illegal business practices…unethical …
Don’t forget to check ones Data charges the beginning of each billing to make sure one is using same amount of data. Why? Because Consumer Cellular will NEVER let one know they may go to a lower data amount and pay less, unless, one …
WATCH OUT in dealing with this company. If you buy a phone from them and it has issues they will do everything they can to get past the 30 days warranty so they don’t have to replace your phone, and if the brand of phone you bought is 100% …
By far the worst cell phone provider I’ve ever dealt with. If you’re shopping for a new cell phone provider definitely avoid this incompetent company. One rip off after another with the worst customer service. This company will definitely go under!!
As an ex employee, and previous customer, I LOVE consumer cellular. They treat there employees extremely well, and give you opportunities to grow, and move on like no other company I’ve worked for, I would go back to work for them in a …
during the activation process I requested that my phone number with tracfone be transferred to CC. I was told that this would happen by 4 pm. it didn’t. I was then told that was 4pm PT (1 PM ET)–that it will happen by 10 PM ET–6 hours …
Sales staff lie – trade in any phone however when you go to do trade in the rules change. I recommend avoiding Consumer Cellular sales – sales staff LIE. My action was in Dulles Va.
Customer service has been awful. I called in for information. After I hung up I received two emails from consumer cellular cancelling my apple care plan and my easy pay plan. I did not ask for this to be done, an employee made a mistake. …
These people do not deserve a one – they need a negative 5. I recommend you consider Cricket or other low cost carrier. These people are dishonest. They are deceptive and do not honor their advertising or even obvious commitments. …
Trying to reach this company is an exercise in futility. It is frustrating and infuriating. They put you through loops. No one ever in chat room. No one answers the phone – i have been on hold for over 40 minutes several times before hanging up. The customer service email address bounces back. It’s a bad joke.
they are outright thief’s. i wanted to return a phone for credit because the doro 1050 was cheap and hard to use/setup. i had not activated the phone. they would not let me return the phone because i was late in making a payment that i …
We are longtime customers and, almost two weeks ago, after waiting on “perma-hold” for almost an hour, I ordered a new iPhone 8Plus as well as changed our service plan. As the phone had not yet arrived, I called today and was — again — …
This is a company that has no issues laying off employees during a global pandemic while their profits grow. I unfortunately became sick while in my brief career there and opted to stay safe and protect the workplace which was held against …
Consumers cell service would not work properly for us, we bought 2 phones based on the 30 day return guarantee, at 33 days they refused to allow the first phone to be returned which was outside the 30 days, the second phone was 25 days …
I am baffled by the negative reviews. Although I’ve only been with this company a short while, I’ve had nothing but good experiences. Had to call several times for help as I am new to a smart phone. Every time the agent I spoke with has …
Wow. Many of the reviews are very critical. However, I have had CC for over a year without only a small problem. Initially I had a problem setting up, and one service person was inexperienced so we both had to waddle for a while, but we …
I am actually suspect of some of the one star reviews. I am a Verizon retiree and there is no way that Verizon customer service is worth the money they charge for service today with either cell or FiOS. I have spoken with Consumer Cellular …
If zero stars were possibly…terrible customer service! Ordered my mother the grandpad, after discussing its functionality and capabilities in great detail with a sales rep. My mom has many healthy issues and difficulty seeing most phones …
I switched to CONSUMER CELLULAR A COUPLE WEEKS AGO. HATE IT. AND SAMSUNG PHONE. DOESN’T WORK MOST OF THE TIME– CANT LOOK STUFF UP. TOTALLY QUIT WORKING ONE NIGHT. JUST SITS THERE. IF THERE’S “UNLIMITED DATA”, THEN HOW COME IT’S WARNING ME HOW MUCH DATA I’VE USED? GOING BACK TO BOOST, I GUESS.
Who in the world is ranking this company? While I was in cue as the 48th person at 30 seconds after they opened, I couldn’t help but wonder how they got the high rating of customer satisfaction. My short experience with them is one of the …
A customer service agent lied to me about unlimited data . I specifically asked if there was a limit or if it was throttled. She said no ! It’s true unlimited so I signed up. 5 1/2 days later I have no data and now it won’t send texts …
Purchased a new phone which never worked properly. When I tried to return it, they would not accept it because there was a scratch on it. This was their responsibility to provide me with a working phone.
This is the worst company for customer service. I asked them to set up an account and they sent me an AT&T sim card. Since I have a disability I had to go to the Target store to get help. The tech there couldn’t figure out why the …
We have had cc for over 10 years. My family and our phone plans have changed here and there. kids have grown- increase in data etc… we have bought phones from cc and phones from other places- customer service always the same; friendly, …
I work here and they encourage us to make people’s day and help people save money. They would rather the customer have a good experience then try to push sales. Negative reviews were probably just because they had an inexperienced rep. Lots of new people and training moves very fast. But actually a company I’m happy to be working for.
Absolutely the worst customer service ever. Have had this plan for 5 yrs. Over that time I’ve called their tech support 3 times only to spend 45 mins-plus with no resolution of the problem. Was instructed to multiple apps, google, …
Customer service has really gotten bad at CC. My daughter called to get a SIM card to use overseas and they NEVER SENT IT! …
Just unbelievable !!!!!! purchased a phone and plan few days ago. Internet speed was less than 2 MB. Called for support, a young lady voice asked if I do have WiFi at home, I said yes, then she asked if she could call me on a different …
Purchased a phone from Consumer Cellular when I joined their service. However their coverage does not work at my home. Switched carriers and got the port pins with no problem. When I went to activate my phone on the other carrier my phone …
I like ’em. Service is really good. Periodically they upgrade plans, and with that, increase coverage categories for pennies on the dollar. Why wouldn’t they ? They ARE a business not a government handout. Comparatively, other vendors …
I lost my phone while Traveling and decided to order one from CC . I called and explained I was Traveling and if I can have the phone sent to a post office in the Town I was in at the time . She said yes , so I spent a half hr or so picking …
Was a good company. Now impossible to contact customer service without a big delay. After years of good signal at home our phones are unusable at home.
This used to be a great phone company pre pandemic and all of a sudden it went south. The client service is poor at best. The service went from great to mediocre now I cannot even get MMS messages. They have become too big to care about …
I use to have phone and service with this company, never had a problem. But things have changed.
I was told I had to update my phone so I ordered a new one. Ever since no one …
Used to be pretty decent phone selections, customer service and cell reception. My husband and I have been loyal CC customers for several years and have gone through a few new iPhones/Androids and moved twice during this time period. We …
If I could give them a zero I would. I hate my mom ever signed up with them. They have the worst customer service and no one in the stores know sh*t and can never help. Her phone went out, went to the Target, no one to help so she called …
For three consecutive days I have been trying to reach Consumer Cellular customer support, waiting on hold for over an hour, several times throughout the day. Regarding on-line chat, I don’t think that is option is even active. My …
Worst company all the way around. Not even worth one star. My 82 year old uncle got this phone and service; service was not good at all where he lived. Okay, fine it happens even though he was told service would be good in his area, no …
WORST CUSTOMER SERVICE EVER. Consumer Cellular appears to be a total scam, and I don’t know how in the world it can have such high ratings. First off, they start billing from the moment you open an account with them, NOT from the moment you …
We switched after 20 years from Verizon to Consumer Cellular due to all their propaganda about being cheaper with better Customer service. Turns out their propaganda is all smoke and mirrors. They bait and switch using their data plans. …
I was told by Consumer Cellular they do not use the FCC required Stir/Shaken technology to stop robocalls. That explains why I get so many of them. I have filed a complaint with the FCC. It now sounds like CC customer service is being …
This is the worst and most insensitive company on the planet. They continued charging us kids even when our grandmother (GrandPad customer) passed away, and wouldn’t refund any of the fees since her passing. Honestly, extremely disappointed …
When you call them they leave you on hold for over 10 minutes and then hang up. They raise the price without telling you. When we finally get a hold of someone they said the service was cancelled which wasn’t true. They were avoiding the …
Absolutely HORRIBLE service! It is supposed to be a company that is Senior Friendly…NOT!
Calls are routed outside of the country..it is very difficult to understand the …
I barely even started to onboarding process of working here & 1 star serves more than what this company deserves. Not only did I receive “professionalism” gaslighting behavior but also the poorly HR requirements to be completed with very …
Called customer service. Talked with one of the rudest employees ever chastity really needs to find a different line of work the fact she hates her job is obvious and the company she works for. Training in customer service should be the …
BEWARE of Consumer Cellular’s compatibility checker. My Galaxy S8 phone was deemed “compatible” with the CC network BEFORE I decided to switch to CC, so I decided to proceed with the switch. After several hours on the phone with customer …
Considering moving my cell phone service. Very poor service in many areas. For example, CC took about 1 month to get the right SIM card to me. And I could not get a new password after trying to do so for about 3 hours! Plus for a long me, …
I just received horrible customer service from Matthew that claimed he was a senior supervisor. He was rude, eating in the phone, and dismissive of my concern. I will definitely contact corporate to share the experience. He was dismissive …
I’ve been with Consumer Cellular since January this year. things were okay. In June they started saying my account was past due despite evidence on my bank statements that they have received my payments. one Rep was very rude and not …
I’ve used Consumer Cellular since February, 2018. At first I thought they were a top notch company. Unfortunately, in December, 2022, they are terrible. First, their CCapp has not functioned for TWO MONTHS. Therefore I have had no way of …
I recently switched to CC from AT&T. Their website was super easy to use to order plans, check phone compatibility and receive SIMM cards. I had issues registering (establishing) my phones. I called their 888 number and was helped by a …
I’ve been with CC for about 3 years. I had very good experience with the company and the coverage for this entire time with a couple exceptions, which have both been quite recent. I bought a new phone because I was given a deadline to …
This company has less than zero concern for the security of their customers’ information. A scammer was easily able to SIM swap my phone number, and after being assured that additional security measures were in place, I was STILL not asked …