I came into the ER with severe anxiety, and was treated like a third-class citizen from the beginning. Seems if you are a 76-year-old woman not actively dying, you don’t deserve their respect and attention. I was stuck out in a hallway …
ER nurse Tom is abusive and when I complained to patient relations they changed my chart. So apparently they’ll do whatever they have to to make people go away. The doctor called me well nourished at 95lbs and sent me home. Negligence and abuse all in one visit!!
Literally sat in a room for 2 hours without seeing anyone. Theres no one around. No one cares. Its a ghost town filled with drunks and homeless sprawed out on beds in the middle of the hallway. Its pathetic and ridiculous
My sister recently had hip surgery performed by Dr. David Boardman, who is FANTASTIC. Her experience at the hospital – and mine – was outstanding, from pre-op thru post-op and discharge. Every single person who took care of my sister …
Worst hospital in the area. Im not sure why but it seams that no one in this place can give a proper I.V. nor do they care to ignollage when someone knows their medical history.
This is a great local hospital. I was born here, my bones have been set here, I’ve had multiple procedures here. I completely trust and recommend this hospital.
Understaffed lab. Had to wait an hour to DROP OFF a specimen. The specimen was time sensitive and I ended up having to repeat the process. Complete waste of time.
Me and My Son Father went to cooley Dickinson Hospital last night around 11:00pm he was having trouble Breaking they took a xray of his chest and gave him a prescription for a pump and released him he left the Hospital feeling the same …
worse er to go to for anything.i went there dec 17 2013 cause i serverly messed up my foot.well dr.conner told me nothing was wrong well first off he listed the right foot when it was my left that needed the cast scan.well 4 months latter …
Been waiting for 5 hours in the ER now with a seriously ill family member. She’s at a 9 on the pain scale. Have not yet seen a doctor. This isn’t a hospital, it’s a train station- all anyone is doing is waiting.
Worst hospital ever! The wait time in the ER is beyond ridiculous , don’t ever go there bleeding or you’ll die from waiting no joke. There is no staff and nobody to help, SAVE YOURSELF AND GO ELSEWHERE
My grandfather went there last night by ambulance they put him in a room in pain and just left him there all night to be in pain no doctor came in to check on him until morning. What kind of wack doctors work there that they over look a 65year old man with no water or anything
I like Cooley and I am taken care of very well there, but that parking lot is ridiculous. I drove around for 30 minutes trying to find a space, and in the end I only managed to by stalking someone as they walked to their car. That is stupid. They need to figure something out.
My experience with the Oncology Department has been fabulous. They are among the most competent and caring medical professionals that I have ever encountered.
This is the worse hospital that a person can go to the nurses and staff are so unprofessional they don’t care about the patients after 3 hours waiting with my 8 year old had to leave because he was never call and he was vomiting and extremely stomach pain sad to say
Very bad service in emergency department people are dying with pain out side and staff have pizza party 🎉 in side around 11 to 12 pm 6 dominos different delivery and only two patients out waiting for 4 hours and half is empty management need to watch night time staff
🙏🙏 please …
My doctor and nurse (radiation oncology are FANTASTIC !!! )
Parking and getting down to their offices is a rat puzzle… There is never a receptionist when you walk in the North entrance ! The signage to find radiation oncology is really bad very unclear !!!!!
Wow if i could rate any lower it would reach the core of the earth….. place sucks….. waited hours.. still waiting by the time the they call me back to the ER trump will most likely be reelected… the blondes at the front desk area …
I’ve spend a lot of time in hospitals for someone without a chronic condition and Cooley Dickinson has been by far my favorite. The wait times in the ER are next to none and the staff is friendly and helpful.
VERY professional and pleasant as the experts figured out the mystery of an array of symptoms! Everyone was cheerful and encouraging, and what is best, they sent me home with a solution! Thank you, Cooley!
They came to get me from school after I had unbearable back pain and couldn’t wait for the 11:30 am meds to come (it was 10:15). It is now 1:03 pm and I’m laying on the side of a hallway in one of those weird beds while everybody passes me …
Staff is overall attentive to what I say and followup is excellent. Courteous, efficient service is what makes Cooley Dickinson stand out from other health care services I have experienced.
I was there about 2 weeks ago for the first time and I was treated like a king, the staff, especially the nurses on the fourth floor, Shonda and Samantha are outstanding, you girls made my time there comfortable, I was even given a nick name, humming bird lol. Thank You, Nelson
These blonde bimbos at the ER reception desk keep saying “they don’t know” to our questions about where our mom is. It’s not like they have many patients right now…. They’re gossiping and eating Doritos with their stupid window open and …
Great local hospital with Alot of services. I personally have never had a problem. All the staff are nice, knowledgeable and explain everything to you and they do things in a timely manner. I recommend going here .
My insurance covered most of my bill, I paid the rest and was still sent a collection notice. Why?
Spoke with the collection agency as I’m looking at my cancelled check online and …
brought my son to the ED for a minor injury. We were seen quickly and the nurse was compassionate and kind, which says a lot considering my son tried to kick her in the face,and spat on her (he has psychiatric special needs). She was …
My son was treated excellent. They had a private room for us to stay as a family and helped with food by delivering a guest tray each meal. The nurses are excellent and doctors
I went at 6:00 am, and after listening to how the nurses dinner at a local restaurant the night before went, I left at 7:15 am. i left after never even seen by a triage nurse. I was the only person in the waiting room and when I left I was told “sorry we had a busy night”
i would give it negative stars. it’s a very, very bad ER. once they put air in my IV, and when i pointed it out, they went out and “checked” and then told me you’d only get an aneurysm from air in an artery, and this was a vein! meanwhile, …
Many times since 1982 have I been there at C.D.H. they took care of me promptly and profesionaly. There were incidents when My need to get here by car, bus or ambulance because of torsion, coma, bike crash, etc have been quickly handled and …
I went for a pre procedure COVID 19 test. The nurses were professional and kind. I waited 10 minutes in line. I have heard from many of my friends that they had much longer wait.
Let’s start with the waiting room filled with hippa violations, and the fact that we’ve been here 3 hours in a room but haven’t taken her tempature. Better off googling your medical emergency then coming here. Plus the bed/floor and medical equipment is visibly dirty.
Gave birth at this hospital an awful experience. I had a controlling and insane midwife named Annie who refused to give me an epidural until I was 9cm and violated my concent multiple times- one or the most painful experience of my life. …
THIS IS THE WORST HOSPITAL EVER DO NOT GO I PROMISE YOU WILL GET BETTER CARE ANYWHERE ELSE GO TO BAYSTATE IN GREENFIELD THEY ARE EXCELLENT. COOLEY WILL LEAVE YOU TO DIE OR HURT YOU THEMSELVES THEY DO NOT CARE FOR PATIENTS AT ALL THEY JUST WANT MONEY. FIRE EVERYONE! HEAD NURSE IN THE EMERGENCY ROOM FIRST!!!!
It’s a heart touching place, the surgeon is great, the anesthetist is awesome, the nurses are marvelous & soaring…the nurse helped us to be calm, patience by sharing her own experience of her children regarding the surgeorical procedure, …
This place should be shut down. It is shockingly inept and criminally irresponsible for mental health. They released a SPECIAL NEEDS 18 year old at 3:00am. No ride. No way home. He’s now gone. He has no phone.. he has no money. I’m …
The emergency room is extremely slow and at times staff is unprofessional. If your not an emergency in there definition of it, you wait an average of four to five hours. It makes me think twice before getting medical care. I shouldn’t feel …
Barely examined in the ER, Left with instructions to follow up with primary care dr…that cancels appt and forgets to write my prescription. Left in severe pain and heading back to the incompetent staff of the ER. No one knows what’s going on around here. All of the staff is very ignorant and confused.
my mid wife was out of office on my appointment day, no one called or emailed me in advance to reschedule, I only found out about it when I got to the office. I had to reschedule my appointment at the office without being seeing by anyone. …
The review I posted last week has disappeared and I was not the one who took it down. It was not offensive, just factual. This is information I learned since my visit.( won’t go through everything again here. Before being discharged …
One of the worst experiences I have ever had in a hospital. We were visiting my parents from out of town for Christmas when my 2-year old got badly dehydrated from a stomach virus and was lethargic and couldn’t keep any liquids down. We …
This place is dangerous. As someone who works in the medical field, I find it incredibly shocking how badly and irresponsible they treat patients who are mentally ill and/or overdosing from drugs or alcohol. They send people on their way …
The emergency room I was in was quite dingy and the walls were patched and dirty. When speaking with their billing department after the fact, two out of the three billing representatives I spoke with were incredibly rude and one was …
This is the worst emergency room I have ever been to. My fiancé is doubled over in pain, after being found semi conscious on the front lawn, and hasn’t been triaged after half an hour yet two different patients just walked in smiling and …
To all staff at Cooley:
I was admitted Tuesday March 26th as I had experienced a possible heart issue. From the moment I was admitted to being discharged the following day I can not …
Everyone was very pleasant. I was seen very quickly and the doctor listened and was thorough. My prescription was sent right away to the pharmacy. I much prefer this over the ER and over other urgent care’s that I have gone to.
had to have an ambulance ride to the ER because I had intense side pain. Once I was in the emergency room, the nurses were so rude and uncaring. Assumed I could all the sudden just stand up and go to test, when I asked for help they …
ED had a potential stroke patient wait in the waiting room. Absolutely unacceptable. Do not go here unless no other choice. Who knows if they are causing more harm as we remain in the waiting room. …
I had two remicade infusions at the Medical Day Care section of the hospital and the staff were great. No missed veins and the nurses were professional and kind. I was shown the way to where I needed to be by helpful front desk employees both times I was there. Good experience overall.
It deserves no star at all. A doctor (I don’t want to and won’t see him any more) suggested me to go to this hospital for a blood test. Except two nurses and other patients, I saw nobody. The nurse took my blood and told me to go home. And …
This place is THE BEST place to send your enemies. When my in-law went there for arthritis pain, she was told that she was in acute liver failure and that they were going to start hospice. Oh, the look on her face when she thought she was …
I hate hospitals, until this last stay I’ve never managed to stay in one for.more then a day before slipping out but I had a recent brush with death and their staff were amazing. Kind, considerate and helpful they did everything in their power and more to make me comfortable. I will never forget.
This hospital could be a much better hospital than it currently is. I think the number one problem at this place is that the doctors rely to heavily on pharmaceuticals. If you are admitted to this place you are treated more like a medical …
We are so very fortunate to have top notch doctors and staff in our neighborhood! I have visited CDH on many occasions, different departments and have had wonderful experiences. The docs and staff in the Kittredge Center and Recovery are …
Told my friend that the nurses couldn’t order her IV fluids until the doctor came, proceeded to take her blood even though she was severely dehydrated, and put us in a room with a man who sounded like he had TB instead of one of the million …
i’ll start with the good. as a cancer patient, i received excellent care in Oncology. however, the ER is another matter. i went one night at 7 pm for a worsening cat bite (i’d already been to Urgent Care – GO THERE instead, people!!!) and …
The quality of care given in the Joint Replacement Center is excellent almost beyond measure. Two nurses in particular are truly fine: Donna RN and Joyce LPN. The design of the patient care units and its bathrooms are exceptional for …
Waited hours to get treated for my allergic reaction which kept getting worse and the doctor was no where to be found. One nurse was extremely helpful, the other named Natasha, condescending and rude, even went as far as calling me …
Always great service here. We live 30 minutes away, but we still chose to have both our children here. The staff is always so kind and curtious. Everyone greets you with a smile, and the staff actually listens to you. The hospital is also super clean.
I come in looking for help for my mental health and you people treat me like a prisoner instead. Have me sign something I didn’t understand, never told me I should have a third party before I sign. Bunk me in a double 10by6 room. And then …
This hospital, came a long way. The wait times, came down dramatically. I’m very pleased with the performance they provide now. Before emerging with General Hospital, the wait times on every thing was horrible. But can understand that, at times they have life and death situations, that needs to be taken care of first.
when it’s good it’s great. when it’s bad it’s hair rippingly frustrating.
If you go here you’re only hope of good staff is to pray.
Went there for a suspected “mild heart attack”, 2 hours in the waiting room, …
This is the second time in the past year I have been to this hospital complaining of Chest pains, Both times i was brushed off. The first time they handed me a script of valiums and told me it was anxiety, yet the pain lasted form the …
This was my first surgery ever. I had a robotic radical prostatectomy done. I was taken care of great all the doctors and nurses were very professional and caring. I am home now and healing well. And will soon be going back to work.
Over the summer, I went to the ER for a serious back injury, and was immediately treated by staff as a meds-seeker. It was a humiliating and painful experience that even now makes me angry. I understand that opioid abuse is a problem, but …
such a bad hospital, have had so many poor experiences and my mom even worked there for YEARS. told me i had some cannabis syndrome when i had a VIRAL STOMACH INFECTION, that’s going around EVERYWHERE, and they burned my skin with a hot …
Absolutely excellent care. I had
Dr. Lanier MD and he was wonderful. Very nice bedside manner and caring. The nurses and techs were very good at their job and very caring. …
Called looking for my mom, who had been a patient and I had been able to speak to her the other week, they couldn’t find her, was accused of “cold calling” hospitals.
Went to Urgent care , and was seen within 5 minutes. The Doctor and nurse there were great. He listened to me and actually heard what i was saying. Left there knowing that I would be feeling better soon. Great experience.
i was there for 5 days after knee surgery. Very clean, nurses were very very goodI guess my only thing was the food but that’s everybody’s complaint. We’re happy to give me whatever I wanted, but ….. excellent excellent nurses though and my doctor is great! Dr. Boardman and all of his staff are excellent.
After much anticipation for a surgery today. IV in changes and ready to go so had to call around to get the anesthesiologists (Brian) the information he just couldn’t fathom. …
The nurse we had when I went with my 2 year old was amazing.. as for the doctors not so much. Went there two days in a row. Due to high fevers(105) my son was sent away both times because he was acting perfectly fine. Something was not …
Im here at the Cancer Center for chemo treatment. Let me tell you not only is it a looooong wait for the chemo to be made on site bit the overall experience was negative. The nurse i had seemed to be the only one on the floor until another …
Very pleasant staff at the Cooley Urgent Care. One star off because there was some waiting involved due to my needing an X-ray. Dr. Mack, Bridget and Deanna were all very knowledgeable and skilled in dealing with my issue. Worth’s the trip from AMHERST.
I went into the hospital on Thanksgiving Night with double pneumonia and spent three weeks in the ICU. Spent some time in a nursing hom and then had to come back. Was not discharged until the end of January. My experience and the care I …
Amazing ER, walked right in, welcomed by many happy, smiling, concerned, engaging staff members all along the steps in my care. Can’t say enough good things about my experience. I got the care I needed in a timely manner, discharged with …
I was terrified going into my visit. As a man suffering from pain in my testicle, I can’t think of anything more scary! I also had no insurance at the time I went. The doc’s here got me into the ER in 25 minutes and were immediately …
I went to the Cooley Dickinson ER after being referred by Urgent Care. The ED was PACKED at nine am on a Wednesday. I was triaged by the nurse after about an hour and she was very nice and compassionate. However, though I was referred to …
I read the reviews, and they are so polarized!
Many of the negative reviews deal with the triage issue that all hospitals face: The waiting area of any emergency room has a range of people on the spectrum …
Pretty much the worst Emergency Room help I have ever received in my life. Was brought in by the paramedics to the ER because I was having abdomen pains (turned out to be acute appendicitis later!) and was literally kept there for 4 hours …
I have a good friend who is dying. He was taken to this hospital and transferred to I.C.U. I was constantly amazed at the competence, and caring attitude of all the staff. I never have seen such a wonderful group of people working …
Years ago, I went to Cooley Dickinson Hospital’s emergency room, many times over several months clearly having multiple symptoms of being poisoned, from biological and chemical exposures, and they did nothing to determine what had happen to …
Wasted lives and resources. Numerous inexperienced doctors and nurses and major mistakes from medication and surgery and records department and major Hippa violations in all departments. Unsanitary conditions from beds….bathrooms surgical …
I had a deep laceration on my thigh. I went in to have it looked at right after it happened. While I was checking in I started bleeding through my bandages. The guy sitting next to us put a towel on the floor under me and seemed annoyed. …
Cooley is a wonderful community hospital. People seem to forget that that’s what they are and for their limited size their service are huge to the valley and I have yet to have a bad experience here. I left Baystate about 5 years ago due to …
I went to the ER with a cut finger that needed stitches. It didn’t seem like a very busy time and I was checked in and in a treatment room fairly quickly. The nurses were very friendly, quick and efficient. There was a brief wait while the …
Absolutely the most pathetic staff i have ever seen, only one nurse even understood his job, god bless him. I was there for a surgery and was put in an empty wing, not across from the nurses station no no that would be thinking of the …
I waited 3 hours after a fall. I in fact had a severe concussions. This is not the 1st time Cooley ER has been extremely negligent. I was brought by ambulance to ER after a severe fall to the back of my head. Ii got there they told me they …
It was strange at first with all the changes, but I’ve adjusted happily. You see, I was born in that hospital and it seemed so small for so long. The key to my satisfaction is the connection and potential integration with MGH, under the …
I’m from ohio, I was staying with some friends for a couple months while I got ready for a move to Texas. I had an emergency that took me to the ER while I was there (though none of the doctors were able to help me.) The entire staff seemed …
I want to like this hospital but I don’t. It takes a while to get care from emergency, even if there aren’t many people waiting. I went in once for getting bleach in my eye, I waited an extra 45 minutes for the doctor while waiting in a …
This hospital is terrible care wise and afterwards. I am already on a set payment plan with them to pay off my emergency room visit, and they have sent multiple collection agencies after me in an attempt to get me to pay my costs off …
My PCP left the practice in February ’21, they (Cooley-Dickinson) said they would set me up with a new PCP, it is October ’21 and I still have no PCP. Cannot get into contact with a human that will give me a call back; also no way to even …
I had one of the worst days of my life thanks to this pathetic hospital. I was referred to them for an urgent ultrasound, and they denied me care despite my presenting the urgent order from my doctor and then having them directly fax it …
To start this whole thing off. I have to tell you, there is a fantastic cast of characters that took care of me while I voluntarily admitted. I did so due to my increased risk to myself. It was one of the most anxiety plagued moments of my …
Absolutely THE WORST E.R. EVER. Long waits made worse by zero compassion. After 4 hours sitting (which was unbearable)…we begged for a gurney….we were sent home with an injection for pain, and pain meds and no imaging ordered for …
Honestly looking at the reviews I’m in disbelief. I gave birth 2 times at cooley and they were the most positive happy experiences ever. Nurses are amazing and caring, midwives are awesome. One in particular I gave birth with last, Elise …
THE WORST EXPERIENCE!! My sister went there on Saturday morning, the 12 of June, the nurse that took care of her, named Amy was EXTREMELY RUDE AND UNPROFESSIONAL!! My sister was on room 12C, and had a man nurse who had no empathy at all for …
For the past few years I have been getting sent to Bay State hospital after I had a seizure because “Cooley doesn’t do head trauma.” On May 23rd of this year I fractured my tibula and Cooley only sent me to Cat scan then sent me to Bay …
I went to the lab, which reports to all the Cooley network doctors and accesses their orders online. The techs are professional and friendly. The hospital location is the only one in the area open on Saturday mornings, which is a great help …
Everyone here is cold-blooded, they cannot feel what you feel. When you came here by an ambulance, no one was waiting outside to arrange what room you should go. After several minutes, ambulance staff randomly put me into a dirty room. At …
I recently visited this hospital. The staff were friendly staff but I was hit by a massive cost after my colonoscopy. This was never disclosed to me by the hospital and it tainted my whole experience. Just be aware before your treatment to …
If I could give 6 stars, I would. Recently went in for a colorectal surgery performed by Michelle W Helms MD. From the moment I arrived I was tended to promptly and treated with genuine kindness. The insertion of my IV was painless (and …
I give CDHospital a 3.75 star rating. Just back from a routine colonoscopy procedure. I had one ten years ago at the same place, and IMO my experience then was more positive than today’s. The prepping was easy this time around (like 10 yrs …
I arrived at 5am scared, having sharp chest pains and shallow breathing. A chest x ray ruled out another pneumothorax. At 6:50am the doctor said she’d be back to so some ultrasound pics of my heart. It is now 2:30pm. No sign of Dr. I …
New Years Eve I was taken to Cooley by ambulance. I had ruptured a blood vessel in my foot. The staff was reluctant to help and did as little as possible. They released me and before I left the ER my wound starting bleeding again. They let …
I worked at Cooley for nearly 10 years, initially, it was a wonderful place to work. I am a patient here as well. A few years ago I had given a 5 star review, but it has changed greatly. I personally believe that the choice to merge with …
I got second hand embarrassment of how inappropriate and awful the staff acted towards each other and towards patients. Yikes. If they put half as much effort into bettering their entry level skills as they did bullying everyone, they may be worth two stars.
I’m quite surprised by the polarizing reviews here that swing between 1 and 5 with almost no other rating in between. Honestly I have always had very positive experience with the hospital and particularly the ER department. The admission …
Had a perfect experience giving birth in this hospital. The nurses were angels, especially Felicia! They followed my birth wish/plan completely. The staff made sure to give me the freedom and very minimal intervention while laboring. We …
This hospital did not notify me till my mom was about to passaway so I couldn’t be with her when I got their they claim they tryied everything’ but already had her unhooked with empty medication in every IV bag. before I could say good …
I advise any female with a child please don’t bring your kids with you the nurses and Doctors are races to people of color they will will file a 51A and also you has the parent will be sent to the 5th floor mental site at the location in the hospital
If you want to be in an environment where discrimination is actively used toward the Muslim commmunity then this is the place for you. A woman was jumped by 3 STAFF member because she was wearing a hijab. This harsh environment is extremely scary and not acceptable.
My wife just came out from getting a blood test in tears. At first I thought she was in pain. Instead, she told me the woman who took her blood was incredibly rude and had yelled at her publicly and didn’t let up.
I was scolded by a nurse, and then assaulted by her . We had a terrible experience with the ED department nurses. They were caddy and so unprofessional. Escalating a situation that requires de escalation . The nurse was taking my questions …
Last July I was directed to come here for issues with my asthma. I had my vitals checked then waited several hours without being seen at all. When I was finally seen I was given apbuterol and a chest X-ray the. Sent on my way. After months …
Yesterday I went for a CT scan and it was my first time I was super nervous and not ready for the exam! When I got there I was greeted by the most wonderful nurse named Carla. She explained the procedure multiple times to me and knew I was …
My son brought me to the Cooley Dickinson ER this April for a TIA/ mini stroke…blood clot in my brain. I have to say that the Medical Staff was Excellent! They called a Code and I was placed on a gurney and whisked away for Every test …
This was the worst ER experience we have ever had! After 3 days in the ER the doctor never talked to us. They left a sobbing patient alone for more than 48 hours AND our iPad was stolen.
Very impressed with the oncology radiation dept. Great care from the receptionists to the nurses and techs to Dr Mcquillan. Made an awful procedure as pleasant as it could be.
You’ll notice a common theme in all the comments: the stuff are rude beyond words. After waiting for 3 hours in urgent care, even if you politely ask them about wait times, they’ll mock you behind your back. Absolute waste of money.
Psych unit was absolutely miserable. They don’t care about helping you, it’s basically just jail. At first they said a psychiatric evaluation is outside their scope? When they have a psych ward? and when they discharged me they said they …
If you have Type 1 Diabetes and think you may be facing the life-threatening emergency Diabetic Ketoacidosis (DKA), I recommend you avoid Cooley-Dickinson (C-D) Hospital. …
By far the most dismissive and degrading experience I have ever had. Came in for extreme anxiety and suicidal ideation and was told to “think happy thoughts” told that I didn’t qualify for any kind of inpatient treatment or medication …
One of the worst hospitals I’ve ever worked at. Along with the racism , I was a diversity hire. The nurses are all miserable and cliquey. The staff treats the sides like trash and the aides , treat eachother poorly. They joke about patients …
I went today to pick up X-rays that were done several months ago. I had called last week to order them. They were ready on arrival, kind staff with a cheery disposition served me. Parking near the x-ray library entrance was easy.
After a car accident I was hospitalized in this hospital and the person from front desk discriminated me. She is responsible for registrate the patients at hospital. She was laughing and make jokes at me right after I arrived in the ED room …
If you notice in these reviews, there’s a common theme of issues with the ER. Most staff are uncaring, ignore patient concerns, and are extremely rude for no reason. My husband was sent here to the ER by urgent care, and then was told by a …
First time here. My daughter was taken here by ambulance from her work. She had very efficient service and we were happy with her care. However, wow! The whole ER department needs a complete remodel. The floors are filthy the furniture is …
Honestly would not recommend coming here if you can avoid it but I guess that’s not really how these things work. I was at the emergency room and went to ask the nurse at triage (it was not busy there and she was not doing anything at the …
Honestly you guys just suck. Your staff is rude and sometimes abusive. You’re x-ray crew is chill but everything else is not good. I’ve never had a great visit with you and will never recommend someone go to you. …
I brought my 92 year old mother to the emergency room. I have to say that they took good care of her. I have to thank the nurse Stephanie she took care of my mother like she was her mother. The X Ray tech was very helpful when she needed a chest X ray. Thank you for doing a good job of taking care of my mother.
Had hip replacement surgery recently. From the moment I had my first appointment at Dr. Snyder’s office in October until I was discharged the day following surgery (12/13/22), every single person was professional, friendly, kind and …
Wow , I can not thank the ER staff enough tonight.
My daughter came in with extreme cough high fever and vomit , we were expecting a long wait but they got to us as fast as they could, every single one of them …
(Translated by Google) I was born here
(Original)
Hier bin ick geboren
I came into the ER with severe anxiety, and was treated like a third-class citizen from the beginning. Seems if you are a 76-year-old woman not actively dying, you don’t deserve their respect and attention. I was stuck out in a hallway …
ER nurse Tom is abusive and when I complained to patient relations they changed my chart. So apparently they’ll do whatever they have to to make people go away. The doctor called me well nourished at 95lbs and sent me home. Negligence and abuse all in one visit!!
Literally sat in a room for 2 hours without seeing anyone. Theres no one around. No one cares. Its a ghost town filled with drunks and homeless sprawed out on beds in the middle of the hallway. Its pathetic and ridiculous
My sister recently had hip surgery performed by Dr. David Boardman, who is FANTASTIC. Her experience at the hospital – and mine – was outstanding, from pre-op thru post-op and discharge. Every single person who took care of my sister …
Professional care
Help other people
This is a really nice place
Quickly made the right diagnosis.
Very 👍 helpful …
Always caring doctors
Long waiting
worker was extremely rude to me on the phone.
They forgot a prescription when they sent over
Great staff! Friendly, personable, and very helpful 🙂
A caring place . Excellent patient service.
My idiot friend got super drunk and these guys were kind enough to take care of him, 10/10 would bring drunk friends to again
Triage check in over an hour ago. Sitting in waiting room with pulsating pain.
The Best experience ever, doctors and nurses, all staff were Great!!
Rude stuck up doctors and nurses very rude to people ..
Really bad service.
My husband received such terrific care I now volunteer.
Nurses and doctors took great care of me.
Wonderful staff, very efficient service. Professionals take the time to explain what’s going on. Much appreciated.
Truly caring nurses. Very careful to protect patients.
Very well cared for in this hospital. Clean and modern, friendly staff.
Worst experience I’ve ever had. Dirty rooms. Unprofessional staff. Avoid this place.
doesnt care about patients or HIPPA, I would not recommend going here ever.
I only waited 5 minutes for my walk in x-ray
I used to work there so it’s difficult to give any result other than excellent 👍 …
Amazing place amazing staff
Very pleasant and accomodating
Excellent doctors and support staff!! Go to Baystate and compare- NOT even in the same league!
Checked myself in for crisis prevention. Staff was beyond amazing and helpful. Very clean facility very friendly staff
I wish I could give them 0 stars! The wait for an emergency check in was 8 hrs
HORRIBLE CARE. I HATE THIS HOSPITAL.
Been sitting in we waiting room for hours. Watching people come and go while nurses at reception window are having pizza delivered.
It really wasn’t as sanitary as it could be.
Hope that it can be addressed
Almost everything takes 10x as long here due to poor communication between staff and forgetting about patients
Worst hospital in the area. Im not sure why but it seams that no one in this place can give a proper I.V. nor do they care to ignollage when someone knows their medical history.
Only made it to check-in after 2 hours, wonder why it’s taking so long to look over at a nurse taking a selfies, probably try doing your job!
Staff were very attentive and helpful
This is a great local hospital. I was born here, my bones have been set here, I’ve had multiple procedures here. I completely trust and recommend this hospital.
At the Cancer Center. Staff was very polite professional and caring. Explained thoroughly the procedure. I had a wonderful experience .
If you don’t have anything good to say, don’t say anything at all. My baby was born at Cooley Dickinson Hospital and I had excellent care.
It was great had my hip replaced in January every thing went fine out in 4 days.No problem to date had Dr. Shea
The pits. Low to no respect for their patients. There’s a reason that folks around the Pioneer Valley refer to “CDH” as “Come Die Here”.
Unprepared surgical staff! What a nightmare!
Understaffed lab. Had to wait an hour to DROP OFF a specimen. The specimen was time sensitive and I ended up having to repeat the process. Complete waste of time.
Me and My Son Father went to cooley Dickinson Hospital last night around 11:00pm he was having trouble Breaking they took a xray of his chest and gave him a prescription for a pump and released him he left the Hospital feeling the same …
worse er to go to for anything.i went there dec 17 2013 cause i serverly messed up my foot.well dr.conner told me nothing was wrong well first off he listed the right foot when it was my left that needed the cast scan.well 4 months latter …
Been waiting for 5 hours in the ER now with a seriously ill family member. She’s at a 9 on the pain scale. Have not yet seen a doctor. This isn’t a hospital, it’s a train station- all anyone is doing is waiting.
Worst hospital ever! The wait time in the ER is beyond ridiculous , don’t ever go there bleeding or you’ll die from waiting no joke. There is no staff and nobody to help, SAVE YOURSELF AND GO ELSEWHERE
My grandfather went there last night by ambulance they put him in a room in pain and just left him there all night to be in pain no doctor came in to check on him until morning. What kind of wack doctors work there that they over look a 65year old man with no water or anything
Caring, professional staff.
Waiting was minimal.
Never had a bad experience here.
I like Cooley and I am taken care of very well there, but that parking lot is ridiculous. I drove around for 30 minutes trying to find a space, and in the end I only managed to by stalking someone as they walked to their car. That is stupid. They need to figure something out.
My experience with the Oncology Department has been fabulous. They are among the most competent and caring medical professionals that I have ever encountered.
This is the worse hospital that a person can go to the nurses and staff are so unprofessional they don’t care about the patients after 3 hours waiting with my 8 year old had to leave because he was never call and he was vomiting and extremely stomach pain sad to say
Very bad service in emergency department people are dying with pain out side and staff have pizza party 🎉 in side around 11 to 12 pm 6 dominos different delivery and only two patients out waiting for 4 hours and half is empty management need to watch night time staff
🙏🙏 please …
My doctor and nurse (radiation oncology are FANTASTIC !!! )
Parking and getting down to their offices is a rat puzzle… There is never a receptionist when you walk in the North entrance ! The signage to find radiation oncology is really bad very unclear !!!!!
Wow if i could rate any lower it would reach the core of the earth….. place sucks….. waited hours.. still waiting by the time the they call me back to the ER trump will most likely be reelected… the blondes at the front desk area …
I’ve spend a lot of time in hospitals for someone without a chronic condition and Cooley Dickinson has been by far my favorite. The wait times in the ER are next to none and the staff is friendly and helpful.
VERY professional and pleasant as the experts figured out the mystery of an array of symptoms! Everyone was cheerful and encouraging, and what is best, they sent me home with a solution! Thank you, Cooley!
Best services and great staff!! Best phlebotomists around!!
They came to get me from school after I had unbearable back pain and couldn’t wait for the 11:30 am meds to come (it was 10:15). It is now 1:03 pm and I’m laying on the side of a hallway in one of those weird beds while everybody passes me …
Staff is overall attentive to what I say and followup is excellent. Courteous, efficient service is what makes Cooley Dickinson stand out from other health care services I have experienced.
I was there about 2 weeks ago for the first time and I was treated like a king, the staff, especially the nurses on the fourth floor, Shonda and Samantha are outstanding, you girls made my time there comfortable, I was even given a nick name, humming bird lol. Thank You, Nelson
These blonde bimbos at the ER reception desk keep saying “they don’t know” to our questions about where our mom is. It’s not like they have many patients right now…. They’re gossiping and eating Doritos with their stupid window open and …
Great local hospital with Alot of services. I personally have never had a problem. All the staff are nice, knowledgeable and explain everything to you and they do things in a timely manner. I recommend going here .
My insurance covered most of my bill, I paid the rest and was still sent a collection notice. Why?
Spoke with the collection agency as I’m looking at my cancelled check online and …
Laurie Lestyna is a rude, horrible, disrespectful person who does not understand lactation. Get rid of her, she is incredibly ignorant.
brought my son to the ED for a minor injury. We were seen quickly and the nurse was compassionate and kind, which says a lot considering my son tried to kick her in the face,and spat on her (he has psychiatric special needs). She was …
My son was treated excellent. They had a private room for us to stay as a family and helped with food by delivering a guest tray each meal. The nurses are excellent and doctors
I went at 6:00 am, and after listening to how the nurses dinner at a local restaurant the night before went, I left at 7:15 am. i left after never even seen by a triage nurse. I was the only person in the waiting room and when I left I was told “sorry we had a busy night”
i would give it negative stars. it’s a very, very bad ER. once they put air in my IV, and when i pointed it out, they went out and “checked” and then told me you’d only get an aneurysm from air in an artery, and this was a vein! meanwhile, …
Many times since 1982 have I been there at C.D.H. they took care of me promptly and profesionaly. There were incidents when My need to get here by car, bus or ambulance because of torsion, coma, bike crash, etc have been quickly handled and …
I went for a pre procedure COVID 19 test. The nurses were professional and kind. I waited 10 minutes in line. I have heard from many of my friends that they had much longer wait.
Let’s start with the waiting room filled with hippa violations, and the fact that we’ve been here 3 hours in a room but haven’t taken her tempature. Better off googling your medical emergency then coming here. Plus the bed/floor and medical equipment is visibly dirty.
Gave birth at this hospital an awful experience. I had a controlling and insane midwife named Annie who refused to give me an epidural until I was 9cm and violated my concent multiple times- one or the most painful experience of my life. …
THIS IS THE WORST HOSPITAL EVER DO NOT GO I PROMISE YOU WILL GET BETTER CARE ANYWHERE ELSE GO TO BAYSTATE IN GREENFIELD THEY ARE EXCELLENT. COOLEY WILL LEAVE YOU TO DIE OR HURT YOU THEMSELVES THEY DO NOT CARE FOR PATIENTS AT ALL THEY JUST WANT MONEY. FIRE EVERYONE! HEAD NURSE IN THE EMERGENCY ROOM FIRST!!!!
It’s a heart touching place, the surgeon is great, the anesthetist is awesome, the nurses are marvelous & soaring…the nurse helped us to be calm, patience by sharing her own experience of her children regarding the surgeorical procedure, …
This place should be shut down. It is shockingly inept and criminally irresponsible for mental health. They released a SPECIAL NEEDS 18 year old at 3:00am. No ride. No way home. He’s now gone. He has no phone.. he has no money. I’m …
The emergency room is extremely slow and at times staff is unprofessional. If your not an emergency in there definition of it, you wait an average of four to five hours. It makes me think twice before getting medical care. I shouldn’t feel …
Barely examined in the ER, Left with instructions to follow up with primary care dr…that cancels appt and forgets to write my prescription. Left in severe pain and heading back to the incompetent staff of the ER. No one knows what’s going on around here. All of the staff is very ignorant and confused.
Waited for 8 hours to get seen but everyone I talked to was pretty nice and wanted to help
my mid wife was out of office on my appointment day, no one called or emailed me in advance to reschedule, I only found out about it when I got to the office. I had to reschedule my appointment at the office without being seeing by anyone. …
The review I posted last week has disappeared and I was not the one who took it down. It was not offensive, just factual. This is information I learned since my visit.( won’t go through everything again here. Before being discharged …
One of the worst experiences I have ever had in a hospital. We were visiting my parents from out of town for Christmas when my 2-year old got badly dehydrated from a stomach virus and was lethargic and couldn’t keep any liquids down. We …
This place is dangerous. As someone who works in the medical field, I find it incredibly shocking how badly and irresponsible they treat patients who are mentally ill and/or overdosing from drugs or alcohol. They send people on their way …
The emergency room I was in was quite dingy and the walls were patched and dirty. When speaking with their billing department after the fact, two out of the three billing representatives I spoke with were incredibly rude and one was …
This is the worst emergency room I have ever been to. My fiancé is doubled over in pain, after being found semi conscious on the front lawn, and hasn’t been triaged after half an hour yet two different patients just walked in smiling and …
To all staff at Cooley:
I was admitted Tuesday March 26th as I had experienced a possible heart issue. From the moment I was admitted to being discharged the following day I can not …
Everyone was very pleasant. I was seen very quickly and the doctor listened and was thorough. My prescription was sent right away to the pharmacy. I much prefer this over the ER and over other urgent care’s that I have gone to.
had to have an ambulance ride to the ER because I had intense side pain. Once I was in the emergency room, the nurses were so rude and uncaring. Assumed I could all the sudden just stand up and go to test, when I asked for help they …
ED had a potential stroke patient wait in the waiting room. Absolutely unacceptable. Do not go here unless no other choice. Who knows if they are causing more harm as we remain in the waiting room. …
I had two remicade infusions at the Medical Day Care section of the hospital and the staff were great. No missed veins and the nurses were professional and kind. I was shown the way to where I needed to be by helpful front desk employees both times I was there. Good experience overall.
It deserves no star at all. A doctor (I don’t want to and won’t see him any more) suggested me to go to this hospital for a blood test. Except two nurses and other patients, I saw nobody. The nurse took my blood and told me to go home. And …
This place is THE BEST place to send your enemies. When my in-law went there for arthritis pain, she was told that she was in acute liver failure and that they were going to start hospice. Oh, the look on her face when she thought she was …
I hate hospitals, until this last stay I’ve never managed to stay in one for.more then a day before slipping out but I had a recent brush with death and their staff were amazing. Kind, considerate and helpful they did everything in their power and more to make me comfortable. I will never forget.
This hospital could be a much better hospital than it currently is. I think the number one problem at this place is that the doctors rely to heavily on pharmaceuticals. If you are admitted to this place you are treated more like a medical …
We are so very fortunate to have top notch doctors and staff in our neighborhood! I have visited CDH on many occasions, different departments and have had wonderful experiences. The docs and staff in the Kittredge Center and Recovery are …
Told my friend that the nurses couldn’t order her IV fluids until the doctor came, proceeded to take her blood even though she was severely dehydrated, and put us in a room with a man who sounded like he had TB instead of one of the million …
Came in rescue put me in main lobby there wheres beds as we went threw
i’ll start with the good. as a cancer patient, i received excellent care in Oncology. however, the ER is another matter. i went one night at 7 pm for a worsening cat bite (i’d already been to Urgent Care – GO THERE instead, people!!!) and …
The quality of care given in the Joint Replacement Center is excellent almost beyond measure. Two nurses in particular are truly fine: Donna RN and Joyce LPN. The design of the patient care units and its bathrooms are exceptional for …
Waited hours to get treated for my allergic reaction which kept getting worse and the doctor was no where to be found. One nurse was extremely helpful, the other named Natasha, condescending and rude, even went as far as calling me …
Always great service here. We live 30 minutes away, but we still chose to have both our children here. The staff is always so kind and curtious. Everyone greets you with a smile, and the staff actually listens to you. The hospital is also super clean.
I come in looking for help for my mental health and you people treat me like a prisoner instead. Have me sign something I didn’t understand, never told me I should have a third party before I sign. Bunk me in a double 10by6 room. And then …
This hospital, came a long way. The wait times, came down dramatically. I’m very pleased with the performance they provide now. Before emerging with General Hospital, the wait times on every thing was horrible. But can understand that, at times they have life and death situations, that needs to be taken care of first.
when it’s good it’s great. when it’s bad it’s hair rippingly frustrating.
If you go here you’re only hope of good staff is to pray.
Went there for a suspected “mild heart attack”, 2 hours in the waiting room, …
This is the second time in the past year I have been to this hospital complaining of Chest pains, Both times i was brushed off. The first time they handed me a script of valiums and told me it was anxiety, yet the pain lasted form the …
This was my first surgery ever. I had a robotic radical prostatectomy done. I was taken care of great all the doctors and nurses were very professional and caring. I am home now and healing well. And will soon be going back to work.
Over the summer, I went to the ER for a serious back injury, and was immediately treated by staff as a meds-seeker. It was a humiliating and painful experience that even now makes me angry. I understand that opioid abuse is a problem, but …
such a bad hospital, have had so many poor experiences and my mom even worked there for YEARS. told me i had some cannabis syndrome when i had a VIRAL STOMACH INFECTION, that’s going around EVERYWHERE, and they burned my skin with a hot …
Absolutely excellent care. I had
Dr. Lanier MD and he was wonderful. Very nice bedside manner and caring. The nurses and techs were very good at their job and very caring. …
Called looking for my mom, who had been a patient and I had been able to speak to her the other week, they couldn’t find her, was accused of “cold calling” hospitals.
Went to Urgent care , and was seen within 5 minutes. The Doctor and nurse there were great. He listened to me and actually heard what i was saying. Left there knowing that I would be feeling better soon. Great experience.
i was there for 5 days after knee surgery. Very clean, nurses were very very goodI guess my only thing was the food but that’s everybody’s complaint. We’re happy to give me whatever I wanted, but ….. excellent excellent nurses though and my doctor is great! Dr. Boardman and all of his staff are excellent.
After much anticipation for a surgery today. IV in changes and ready to go so had to call around to get the anesthesiologists (Brian) the information he just couldn’t fathom. …
The nurse we had when I went with my 2 year old was amazing.. as for the doctors not so much. Went there two days in a row. Due to high fevers(105) my son was sent away both times because he was acting perfectly fine. Something was not …
Im here at the Cancer Center for chemo treatment. Let me tell you not only is it a looooong wait for the chemo to be made on site bit the overall experience was negative. The nurse i had seemed to be the only one on the floor until another …
Very pleasant staff at the Cooley Urgent Care. One star off because there was some waiting involved due to my needing an X-ray. Dr. Mack, Bridget and Deanna were all very knowledgeable and skilled in dealing with my issue. Worth’s the trip from AMHERST.
I went into the hospital on Thanksgiving Night with double pneumonia and spent three weeks in the ICU. Spent some time in a nursing hom and then had to come back. Was not discharged until the end of January. My experience and the care I …
Amazing ER, walked right in, welcomed by many happy, smiling, concerned, engaging staff members all along the steps in my care. Can’t say enough good things about my experience. I got the care I needed in a timely manner, discharged with …
I was terrified going into my visit. As a man suffering from pain in my testicle, I can’t think of anything more scary! I also had no insurance at the time I went. The doc’s here got me into the ER in 25 minutes and were immediately …
I went to the Cooley Dickinson ER after being referred by Urgent Care. The ED was PACKED at nine am on a Wednesday. I was triaged by the nurse after about an hour and she was very nice and compassionate. However, though I was referred to …
I read the reviews, and they are so polarized!
Many of the negative reviews deal with the triage issue that all hospitals face: The waiting area of any emergency room has a range of people on the spectrum …
Pretty much the worst Emergency Room help I have ever received in my life. Was brought in by the paramedics to the ER because I was having abdomen pains (turned out to be acute appendicitis later!) and was literally kept there for 4 hours …
I have a good friend who is dying. He was taken to this hospital and transferred to I.C.U. I was constantly amazed at the competence, and caring attitude of all the staff. I never have seen such a wonderful group of people working …
I’ve been to this hospital many times over the years. Sometimes for me, but mostly visiting others. …
Years ago, I went to Cooley Dickinson Hospital’s emergency room, many times over several months clearly having multiple symptoms of being poisoned, from biological and chemical exposures, and they did nothing to determine what had happen to …
Wasted lives and resources. Numerous inexperienced doctors and nurses and major mistakes from medication and surgery and records department and major Hippa violations in all departments. Unsanitary conditions from beds….bathrooms surgical …
I had a deep laceration on my thigh. I went in to have it looked at right after it happened. While I was checking in I started bleeding through my bandages. The guy sitting next to us put a towel on the floor under me and seemed annoyed. …
Cooley is a wonderful community hospital. People seem to forget that that’s what they are and for their limited size their service are huge to the valley and I have yet to have a bad experience here. I left Baystate about 5 years ago due to …
I went to the ER with a cut finger that needed stitches. It didn’t seem like a very busy time and I was checked in and in a treatment room fairly quickly. The nurses were very friendly, quick and efficient. There was a brief wait while the …
Absolutely the most pathetic staff i have ever seen, only one nurse even understood his job, god bless him. I was there for a surgery and was put in an empty wing, not across from the nurses station no no that would be thinking of the …
I waited 3 hours after a fall. I in fact had a severe concussions. This is not the 1st time Cooley ER has been extremely negligent. I was brought by ambulance to ER after a severe fall to the back of my head. Ii got there they told me they …
It was strange at first with all the changes, but I’ve adjusted happily. You see, I was born in that hospital and it seemed so small for so long. The key to my satisfaction is the connection and potential integration with MGH, under the …
I’m from ohio, I was staying with some friends for a couple months while I got ready for a move to Texas. I had an emergency that took me to the ER while I was there (though none of the doctors were able to help me.) The entire staff seemed …
I want to like this hospital but I don’t. It takes a while to get care from emergency, even if there aren’t many people waiting. I went in once for getting bleach in my eye, I waited an extra 45 minutes for the doctor while waiting in a …
This hospital is terrible care wise and afterwards. I am already on a set payment plan with them to pay off my emergency room visit, and they have sent multiple collection agencies after me in an attempt to get me to pay my costs off …
Absolutely terrible went in couldn’t breath. Was left in the waiting room for 3 hrs. Eventually left. If they bill me I will not be paying it.
My PCP left the practice in February ’21, they (Cooley-Dickinson) said they would set me up with a new PCP, it is October ’21 and I still have no PCP. Cannot get into contact with a human that will give me a call back; also no way to even …
I had one of the worst days of my life thanks to this pathetic hospital. I was referred to them for an urgent ultrasound, and they denied me care despite my presenting the urgent order from my doctor and then having them directly fax it …
To start this whole thing off. I have to tell you, there is a fantastic cast of characters that took care of me while I voluntarily admitted. I did so due to my increased risk to myself. It was one of the most anxiety plagued moments of my …
Absolutely THE WORST E.R. EVER. Long waits made worse by zero compassion. After 4 hours sitting (which was unbearable)…we begged for a gurney….we were sent home with an injection for pain, and pain meds and no imaging ordered for …
Honestly looking at the reviews I’m in disbelief. I gave birth 2 times at cooley and they were the most positive happy experiences ever. Nurses are amazing and caring, midwives are awesome. One in particular I gave birth with last, Elise …
Very clean and impressive hospital. Very caring attentive staff. This hospital feels like a second home.
THE WORST EXPERIENCE!! My sister went there on Saturday morning, the 12 of June, the nurse that took care of her, named Amy was EXTREMELY RUDE AND UNPROFESSIONAL!! My sister was on room 12C, and had a man nurse who had no empathy at all for …
For the past few years I have been getting sent to Bay State hospital after I had a seizure because “Cooley doesn’t do head trauma.” On May 23rd of this year I fractured my tibula and Cooley only sent me to Cat scan then sent me to Bay …
I went to the lab, which reports to all the Cooley network doctors and accesses their orders online. The techs are professional and friendly. The hospital location is the only one in the area open on Saturday mornings, which is a great help …
Everyone here is cold-blooded, they cannot feel what you feel. When you came here by an ambulance, no one was waiting outside to arrange what room you should go. After several minutes, ambulance staff randomly put me into a dirty room. At …
I recently visited this hospital. The staff were friendly staff but I was hit by a massive cost after my colonoscopy. This was never disclosed to me by the hospital and it tainted my whole experience. Just be aware before your treatment to …
If I could give 6 stars, I would. Recently went in for a colorectal surgery performed by Michelle W Helms MD. From the moment I arrived I was tended to promptly and treated with genuine kindness. The insertion of my IV was painless (and …
I’ve always had very good experiences at Cooley Dickinson. My go to ER.
Not very attentive or concerned about patients. Sat there for 4hrs with busted hand while people were being called for blood work.
I give CDHospital a 3.75 star rating. Just back from a routine colonoscopy procedure. I had one ten years ago at the same place, and IMO my experience then was more positive than today’s. The prepping was easy this time around (like 10 yrs …
I arrived at 5am scared, having sharp chest pains and shallow breathing. A chest x ray ruled out another pneumothorax. At 6:50am the doctor said she’d be back to so some ultrasound pics of my heart. It is now 2:30pm. No sign of Dr. I …
Came in with an infant with burns and they made us wait 2 hours to give him pain medication.
New Years Eve I was taken to Cooley by ambulance. I had ruptured a blood vessel in my foot. The staff was reluctant to help and did as little as possible. They released me and before I left the ER my wound starting bleeding again. They let …
I worked at Cooley for nearly 10 years, initially, it was a wonderful place to work. I am a patient here as well. A few years ago I had given a 5 star review, but it has changed greatly. I personally believe that the choice to merge with …
I got second hand embarrassment of how inappropriate and awful the staff acted towards each other and towards patients. Yikes. If they put half as much effort into bettering their entry level skills as they did bullying everyone, they may be worth two stars.
I’m quite surprised by the polarizing reviews here that swing between 1 and 5 with almost no other rating in between. Honestly I have always had very positive experience with the hospital and particularly the ER department. The admission …
Had a perfect experience giving birth in this hospital. The nurses were angels, especially Felicia! They followed my birth wish/plan completely. The staff made sure to give me the freedom and very minimal intervention while laboring. We …
This hospital did not notify me till my mom was about to passaway so I couldn’t be with her when I got their they claim they tryied everything’ but already had her unhooked with empty medication in every IV bag. before I could say good …
Zero compassion!!!! Leave people in absolute agony their waiting room. If you’re in terrible pain call ambulance!! This should qualify as torture!!!!
I advise any female with a child please don’t bring your kids with you the nurses and Doctors are races to people of color they will will file a 51A and also you has the parent will be sent to the 5th floor mental site at the location in the hospital
If you want to be in an environment where discrimination is actively used toward the Muslim commmunity then this is the place for you. A woman was jumped by 3 STAFF member because she was wearing a hijab. This harsh environment is extremely scary and not acceptable.
My wife just came out from getting a blood test in tears. At first I thought she was in pain. Instead, she told me the woman who took her blood was incredibly rude and had yelled at her publicly and didn’t let up.
I was scolded by a nurse, and then assaulted by her . We had a terrible experience with the ED department nurses. They were caddy and so unprofessional. Escalating a situation that requires de escalation . The nurse was taking my questions …
Last July I was directed to come here for issues with my asthma. I had my vitals checked then waited several hours without being seen at all. When I was finally seen I was given apbuterol and a chest X-ray the. Sent on my way. After months …
Yesterday I went for a CT scan and it was my first time I was super nervous and not ready for the exam! When I got there I was greeted by the most wonderful nurse named Carla. She explained the procedure multiple times to me and knew I was …
My son brought me to the Cooley Dickinson ER this April for a TIA/ mini stroke…blood clot in my brain. I have to say that the Medical Staff was Excellent! They called a Code and I was placed on a gurney and whisked away for Every test …
This was the worst ER experience we have ever had! After 3 days in the ER the doctor never talked to us. They left a sobbing patient alone for more than 48 hours AND our iPad was stolen.
everyone is very thoughtful and pleasant
Good Experience
Very impressed with the oncology radiation dept. Great care from the receptionists to the nurses and techs to Dr Mcquillan. Made an awful procedure as pleasant as it could be.
You’ll notice a common theme in all the comments: the stuff are rude beyond words. After waiting for 3 hours in urgent care, even if you politely ask them about wait times, they’ll mock you behind your back. Absolute waste of money.
Just another unethical business, but hiding behind a clean smiley medical face.
I saw Dr. Perkins in Podiatry and her nurse had me sign some papers about an …
Psych unit was absolutely miserable. They don’t care about helping you, it’s basically just jail. At first they said a psychiatric evaluation is outside their scope? When they have a psych ward? and when they discharged me they said they …
If you have Type 1 Diabetes and think you may be facing the life-threatening emergency Diabetic Ketoacidosis (DKA), I recommend you avoid Cooley-Dickinson (C-D) Hospital. …
By far the most dismissive and degrading experience I have ever had. Came in for extreme anxiety and suicidal ideation and was told to “think happy thoughts” told that I didn’t qualify for any kind of inpatient treatment or medication …
One of the worst hospitals I’ve ever worked at. Along with the racism , I was a diversity hire. The nurses are all miserable and cliquey. The staff treats the sides like trash and the aides , treat eachother poorly. They joke about patients …
I went today to pick up X-rays that were done several months ago. I had called last week to order them. They were ready on arrival, kind staff with a cheery disposition served me. Parking near the x-ray library entrance was easy.
After a car accident I was hospitalized in this hospital and the person from front desk discriminated me. She is responsible for registrate the patients at hospital. She was laughing and make jokes at me right after I arrived in the ED room …
If you notice in these reviews, there’s a common theme of issues with the ER. Most staff are uncaring, ignore patient concerns, and are extremely rude for no reason. My husband was sent here to the ER by urgent care, and then was told by a …
First time here. My daughter was taken here by ambulance from her work. She had very efficient service and we were happy with her care. However, wow! The whole ER department needs a complete remodel. The floors are filthy the furniture is …
Honestly would not recommend coming here if you can avoid it but I guess that’s not really how these things work. I was at the emergency room and went to ask the nurse at triage (it was not busy there and she was not doing anything at the …
Honestly you guys just suck. Your staff is rude and sometimes abusive. You’re x-ray crew is chill but everything else is not good. I’ve never had a great visit with you and will never recommend someone go to you. …
I brought my 92 year old mother to the emergency room. I have to say that they took good care of her. I have to thank the nurse Stephanie she took care of my mother like she was her mother. The X Ray tech was very helpful when she needed a chest X ray. Thank you for doing a good job of taking care of my mother.
Had hip replacement surgery recently. From the moment I had my first appointment at Dr. Snyder’s office in October until I was discharged the day following surgery (12/13/22), every single person was professional, friendly, kind and …
Wow , I can not thank the ER staff enough tonight.
My daughter came in with extreme cough high fever and vomit , we were expecting a long wait but they got to us as fast as they could, every single one of them …