CoServ is an electric and gas distribution company serving North Texas since 1937. Doing business as CoServ Electric since 1998, we now have … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
7701 S Stemmons Fwy, Corinth, TX 76210
Terrible company. We were forced to pay for electric usage even after we moved out and put in a cancelation request. First employee raised their voice at me and the manager seemed like she could not care less. If we could have chosen …
I’ve been with CoServ since March of this year and I must say, it’s been amazing. We were skeptical because of the reviews, but we haven’t had any issues as of yet and our bill is awesome.
I’ve been a customer for 17 years and counting now. Very affordable rates and reliable service too. When I’ve needed assistance, the customer service has always been responsive and friendly.
This company will be charging me twice as much as I have been paying with my current electric company. This is the reason that the Federal Government de-regulated electric companies. This is a BIG monopoly and they are ripping off their …
Forced to use them which of course brings us back to the dark ages when they get to do whatever the hell they want and have no incentive whatsoever to change or better themselves. …
Ignore the bad reviews, I haven’t had a power outage in years. Coserv has the lowest cost electricity, without hidden fees and penalty rates like other power companies in DFW. Just be an adult and pay your bills on time.
Seems like I get a bill every 2weeks.. and always over 250.00 and for the life of me can’t figure that out cause I am never home and do not leave any lights or AC/heater on.
They have the absolute worst customer service. The rates are way too high. I am forced to use them based on where I live. I want to move just so I don’t have to keep paying them. There is no way they would still be in business if people …
Absolutely the worst electric company , you’r forced to use them if you live where they serve. How is this even legal??? The bills are sky high and we use everything in our house ECO and low energy saving . Mind blowing and can’t wait to leave this area.
Can’t get a hold of anyone about any problems, and have called and emailed multiple times. Expensive and relatively no customer service.
This company is a rip-off, I went out of town and turned off all appliances yet they send me a bill of $63. No one used anything for 2 months. Complete money scammers. Don’t go with them if you can.
They are very disorganized and make up a bunch of fees especially at the beginning. They also don’t make it super easy to pay especially when they mess up your account by charging other people’s electricity bill on your account. They wanted …
Dissatisfied. This company charges more than any other local company and forces people to use them by locking in and “owning” certain areas. Their online portal is useless. Other companies provide a projected rate on their portal as well as …
I’ve been with Coserv for almost 16 years and have always received great service. When comparing my rates with friends or family who do not have Coserv, they have always been very good and the customer service has been great the few times I have needed it.
Company charges for connection fees (electric, water, internet, and phone do not charge) just to come out and light the pilot light. …
Wow!! I’ve had this company since I moved to Texas 14 years ago and they make everything such a hassle! Tried to call to transfer service this morning and what a pain in the butt! Unfortunately you don’t get a choice when it comes to this …
CoServ has discontinued its rebate programs and Oncor provides rebates for residential HVAC purchases. I could be receiving a rebate of $1750.00 if I was with Oncor but with Coserv all I get is a higher monthly bill. We just want to have the opportunity to pick our electricity provider!
This is a stupid. I use to pay wit a check (yes, I used to pay all my bills with a check), but decided to venture into the electronic world. So, I applied to have auto-pay because of course if you want to pay online one month at a time you …
Applied a large credit to my account, which they have in the past, then demanded that I pay it back two months later. Spoke with a rude lady named Coleen then asked to speak with her supervisor who called me back with Coleen in the office …
we had bounce energy and we would pay 60$ in the summer time, when the ac would run NONSTOP! now january, it wasnt too cold or too hot, so the ac wasnt even working at all and we got a 60$ bill.. …
is there a way to give a 1/2* star rating?? Hands down worst company i have ever come in contact with. disconnecting someones energy during the hottest Texas weather this year is just evil. Why is it all of your “Members” feel more like …
Absolutely horrible. I live by myself in a small 1 bedroom apartment. I’m gone 12 hours a day and as soon as I get home I shower and go to bed. How in the heck is my electricity bill $140? Whenever I had a different company & lived in a 2 …
I have had nothing but excellent help from coserve..I live upstairs in a 1 LG bedroom apt on 3rd floor and my a/c stays between 76 to 80 depending on my mood..my bill runs around 70 a mth..no problems dealing w ANY customer reps nor the …
We’ve had the same acct number for 33 years. LOVE Coserv Gee all you have to do is pay your bill, on time. Voila you have electricity. We all had power during this last outage where 300,000 people did not!! Thank you, thankless job isn’t it.
They are definitely in the dark ages. There web site functionality is the worst I have seen since the internet began. Every time I try to sign in or pay my bill online they have website issues. It is ridiculous as there site maybe has …
The worst customer service I have ever dealt with. I wish there was less than one star. Called these people and spoke with a supervisor named Colleen and she said, “Well ma’am, we have a lot of new accounts we are trying to deal with since …
THESE PEOPLE ARE CROOKS!!!! If NO STARS WERE A RATING THEY WOULD BE RATED THAT!! I moved here 2 Mckinney years ago. My kWh was 1000 a month at most, within in 2 weeks of me being in SoHo Apartments I got a bill stating I owed them $300 …
CoServ is legitimately the worst company I have ever dealt with in my 8 years of being in Dallas. Not only do they charge more than double what any other electric company does, their customer service reps are some of the rudest I have ever …
Im moving out of state and have been calling for 4 weeks to get a hold of someone to disconnect the services at my old apartment. Its now the 3rd of the new month. I certainly hope they dont expect me to pay, i have documented proof that I …
This has to be the worst comapny ever! I was charged twice their error and I have to wait 10 business days for a refund due to error that was NOT caused be me?? Not happy with company at all. This is an electric company that doesn’t …
I am forced to use CoServ as its the only provider in my area(tiny neighborhood), and I cannot get service from nearby TXU or Reliant. I missed 1 bill after several years and they terminated my power without notification. I didnt get a …
The ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH! I called in to set up service and after 2 months of no bill, I called in to find out where it was and how to pay it online and they said oh…. sorry we sent you an email requesting more …
A worker named Daniel William came to do the work and he was really good and finished his job quickly. I also was supposed to have my appointment which was cancelled and I called the com. And they were very cooperative on getting someone on the same day since I have children and the weather’s cold
Forced to use them. I thought DE-REGULATION was spose to give ppl the power to choose. A 2 small bdrm.Brand New energy efficient apt in McKinney on the 3rd floor. 1 person occupying. Haven’t had to use heat, since apt is warmed from below. …
They find nothing more enjoyable than to screw over everyone they can. I used to live in Dallas and used Relient, 400kwh energy $26 or so average. In my current complex you are **FORCED**to use CoServ. They rub it in with a Certificate of …
I WISH!!!!…. I would have asked what the electric service options were before moving… I was with First Choice for over 5 years, maybe paid my bill late 4 times during my service period due to off pay cycles, and NEVER received a …
A cable company contractor was laying fiber optic cable in my neighborhood and cut the gas line before disappearing. CoServ was here and on the job with 5 trucks and heavy equipment before we knew there was a problem. The damage was …
Worst experience in Payment. I paid 10 days before the due date and still ended up having a fine/ service charges even though it’s CoServe’s new payment system. They never shown any courtesy to waive of the service fee even though I brought it their notice and identified the bug in their system.
Whoever designed the smart hub should be fired. After about 30 minutes of messing with it, I was finally able to login. Not sure I’ll be able to do it again because I don’t even know what finally did it. Do people not try out things before …
They overcharge like crazy, this is the one thing I won’t miss about living in Frisco. My bill went from $130/mth to $35/mth after I moved (my Frisco building and my current building are both new) no habit changes with electric use- I’m used to $70/mth electric bills outside of that from other cities I’ve lived in.
I would give 0 or negative syars if i could. In our area we are stuck with coserve!!! Please other electricity companies move in and give people a choice. The amout per watt is average, but service is horrible. I get paid everyother week …
We’ve been very happy with our service from coserv. They did a free energy assessment when we moved in and identified some every and cost savings for us and even gave us a few free LED bulbs!
This “co-op” company acts as a monopoly in the areas it “services”… a term I use loosely as the customers have no other options. As this is the case, they charge more than market rates for dirty energy. I had green mountain energy prior …
Super creedy company. They lie about their rate. How in the world are they gonna charge for memberships fees when I am not a member of coserv. I don’t work there. I pay more than twice the amount on a 2 year old single wide, than I did with …
Absolutely terrible electric company. Avoid at all costs. I have to use them because they are the only company my apartment complex is connected with. I will never move to an apartment where they are the only ones who service the area …
Every time there is a storm, I lose power. EVERYTIME! ….and sometimes when it doesn’t storm. The neighbors across the street never lose power when this happens. It is always on this side of the street. You would think after 25 years of …
Absolutely worst company ever it makes no sense that once I am caught up on paying $300 bills on a small 2 bdr apartment in the winter when we don’t even use the heat summer hits and now I’m charged with another service fee and when asking …
Cut my electric bill in half. BEST RATES. Examples enclosed.
After 5 years with Coserv, I am in a position to make an informed review. Their …
This company has a monopoly in my area. I have no choice about electric company and I have to abide by whatever rate they decide. Additionally, since they have a monopoly, they’ve chosen not to cooperate with solar companies that offer …
Horrible. Card I used to pay was stolen and had to be canceled. This caused the payment to be late. Never got anything in the mail they were going to disconnect. No courtesy call either, but they sure charged me a $100 reconnect fee for flipping a switch when I gave them the updated payment information! Changing providers after this.
Please remember your statement is billed according to YOUR usage. CoServ cannot push electricity into your home. They deliver what you use. Recommended AC setting is 78. Check the temperature and understand your bill will go up. Every …
I am extremely disappointed that I am FORCED to use Coserv. Reliant was amazing. In my brief experience with Coserv, they have been rude and terrible to work with. My bill is due tomorrow and I planned on paying tomorrow. I received a text …
Rates are high, they claim to be a co-op where the consumer has rights with the company, couldn’t be farther from the truth. They don’t care, it all about getting as much money out of us as possible, whether they lie cheat or steal, worst …
I lived off hwy 380 for 6 years and had CoServ for the entire time I was there. I have never had any issues. I called once to set up my service and once to disconnect it 6 years later. Bills were reasonable compared to other municipalities and co ops in the state.
I’m no longer with co-serv because I moved, but the website was almost always broken. Would not load or took forever. Made giving them my money pretty hard. Rates obviously very high compared to areas outside co-op. When I moved and went …
Have had CoServ as my electricity provider for almost a year now. Never had a single issue aside from some glitches on the website when I tried to pull up some statements. Prices are fair, and haven’t had to call customer service for …
We have been very pleased with CoServ customer service and reliability. At our place, we have both electric and gas service from CoServ. Our very first face-to-face experience was with a CoServ energy management representative in 2013. I …
Much more expensive than other companies, several excessive fees even if there is already their service to the house and active. Co-ops just aren’t competitive since they are the only ones which provide service in their area.
Wow, even Coserv’s attempt to do damage control of a bad Google review is messed up. (See below) I guess that’s what it takes to get them to consider dealing with an issue though. Their Power Control guy randomly comes to my door at the …
Horrible customer service. Double charged our account at 1325 rosebush rd. Spent 45 mins 3 times on the phone to resolve the issue but CoServ still unable to credit back our account. Had to file a dispute through the bank. Very …
I have had CoServe for 3 months. In the past 2 weeks, we have lost electricity 5 times. The only reason I have CoServe is because it’s a monopoly and I did not have a choice. I sure miss my other carrier I had before moving here.
CoServ has been a quality solution for our family. I’ve rarely needed to initiate communication with them as they are timely and transparent with their information. We’ve had FAR fewer outages than with Oncor and we appreciate their online payment option!
Terrible Service. I just ended my lease at the apartment I am living at and the most exciting part about that is that I get to disconnect service with Coserv. They do not explain they’re billing cycles nor do they make sense. Customer service never has any answers to the questions you have. Also, their rates are JACKED way up.
I have been a customer since I moved to Frisco in 2015 and have ALWAYS been treated with no less than above average professional support. Truly, they do their best to make you feel heard and known. Awesome company!
Absolutely absurd in regards to their charges. I moved here in Sept and the bill has doubled from other providers. Can’t wait to move away from this area!
I’m a restaurant owner and have consistently been behind during covid. Everyone is over reacting on these reviews. Coserve people are awesome and compassionate. They have let me operate when I had nothing to pay. They didn’t shut me …
CoServ used to have excellent customer service but lately it’s absolutely nothing short of pathetic. I just spent 20 minutes on the phone with a customer rep who knew nothing. She put me on hold three times for over 4+ mins each time and …
In the process of selling my home and I had an inspector for the buyer detect a gas leak in my attic furnace. When I was notified I called Coserv to let them know. The emergency gas leak dispatcher drilled me down about if I smelled gas and …
Terrible!!! I can’t register for SmartHub to pay my bill because I don’t have my customer number. There’s no way to get the customer number off last month’s e-statement because there’s no way to get into the old account now! Very smart CoServ.
Called to get account information to plug into Smart Hub site and get the new account #. Had to explain it to the customer service person that their own information that they sent me said I need a new number and then she hung up. Could it be that it was now 3 minutes past closing time? Pitiful –
CoServ is very disappointing. After moving from a house to a 2 bedroom apartment I anticipated that my Electricity bill would go down or at least remain the same. I was surprised to find that somehow CoServ actually charged me more than I …
I’m in the military and went to training for 1 month. I came back at around 11 pm on friday with my electric cut off. I pay what I had to pay. There wasnt an email, a call or anything to try and collect payment. My concern is how is there …
They disconnect you 13 days after payment due date if you are late. In my case I just forgot, but in thinking of people who might encounter financial difficulty, 13 days is pretty harsh to cut someone off. I’ve had a CoServ account in good standing for 10 years!
Sent the monthly bill late in April 2017 with less than seven days notice to pay. The online bill was not available. Shut off the electricity the Monday after Easter. Demanded a $300 deposit.
I wish I could give ZERO stars. Our electric bill was more than double than the previous month. Half of our house runs on gas, so a $400 bill is unacceptable. I kept saying something is wrong with the meter, she just keeps saying that it …
Worst electric company to be with. Had no choice as that’s the only service I can use according to my apartment. I was over billed, did not receive my statement or notification as they said they messaged me which was a big lie! I ended …
I thought I had a gas leak and they had a tech here within 15 minutes. The gentleman was so kind and checked everywhere. To our surprise it was a dead bunny that had gotten in my garage. He took the time to help me by removing the poor …
The worst company ever to deal with. I have been provided electric service from other companies at my previous residence and they all have been better to deal with than CoServ. Since they own all the lines in the area where I live now, …
Fought for months to get them to replace my smart meter with the safer analog and when I finally got them to they charged me $180. Not only that but they were doing everything to convince me all my research was false instead of just …
Last month I receceived an email saying my service was to be disconnected, then one right after saying they made a mistake and my service was fine. Yesterday my power was turned off without any notification. How nice it was to get home from …
Missed one bill after 8 years of service (lost in pile of mail). Power was shut off today. Had to pay a $100 reconnection fee to restore power. Reconnection is done remotely, with the click of a keyboard button. $100?! …
I have been on Coserv for a number of years. No problem with the Electric side, but the Gas side has been a challenge. Had to push them to upgrade my meter when I installed my pool. Now after installing a tankless water heater I am …
CoServ’s SmartHub is trash. If you forget your password, you need all sorts of information found on your bill. If you get paperless billing, and you haven’t memorized your account number like a normal person, you have to call in for it. So dumb and such an unnecessary inconvenience for the customer.
I almost didn’t move in to my new apartment just because they only accept CoServ and now I’m regretting that I decided to. There’s a deposit, membership fee, and connection fee and the rates are INSANE. They are the worst electric company I …
If given a choice DO NOT USE COSERV.
Recently I forgot to pay my electric bill at my apartment. It is my only bill …
Most I’ve ever paid for electricity! No outages, but not being able to have competitive pricing just lets them charge what they want. I am very unhappy with the lack of competitive pricing. For the last eight years living in Texas I’ve …
Worst utility company I’ve ever had. They own a monopoly on certain areas of DFW and they don’t care at all about their customers. They are the last company in America that charges a fee for online bill pay ($3.95/payment). Charged an …
Customers can enjoy the most intimate service
Co serv is the ABSOLUTE worst electric providers I have ever been FORCED to use. They are EVIL all they do is look for the day to disconnect your service simply to treat you like a dog and charge you enough money to re connect services as …
Don’t know why they changed the old billing system, but what a nightmare. After finally hunting down the infamous “customer number” needed to register, I still had issues enrolling in auto pay. My bill says auto pay, my account says I’m …
If you have an option, do NOT do business with CoServ Electric. This company has horrible customer service, and they will shamelessly lie to you in order to extort money you don’t owe. When I moved into my house in Frisco around May 2015, …
Flew their camera-equipped drone directly over our pool for several minutes with direct access to our living room in the back of our house. We found the drone pilot 3 blocks away, alone in a Coserve pickup truck. He denied everything, but …
One of the best electric providers I’ve ever worked with. Rates were great. Sad to leave the service area. Haven’t lived in the area for over a year and I still got a capital credit check in the mail which was awesome and unexpected.
Absolute horrible customer service! We were scheduled to close on our home and last minute the closing got pushed back. My husband has called to have services shut off but then made another call to change the date since we would still be …
Power was turned off today with no notification through email or text message beforehand and then was charged a $100 reconnection fee as well as past due fees. They stated the reason why I didn’t get any email notifications or texts was …
I was a customer by force for 6 years. My electric bills were as high as a car payment $400 plus dollars in the summer. The worst rates in the industry. Customer service is terrible. They have not kept up with industry standards or norms. …
ABSOLUTE WORST ELECTRIC COMPANY IN THE WORLD! THIS IS THE REASON PEOPLE GO CRAZY AND BLOW PLACES UP! We just moved out here and have gone through some awful times. It happens to everyone. Sometimes we need a little help. Had ZERO warning of …
We’ve been with CoServ for 6 years now. We’ve never had an outage longer than and hour or so and it has always been due to weather. Our bills stay consistent and we’ve never had an issue where we needed special attention.
I’ve been with coserv from I moved to Texas in 2017, for almost 1 year my bill was never higher than $40 a month. And this is including 5 months of being home everyday all day during the pandemic. I moved in August and coserv isn’t in my …
Unbelievable company, almost criminal, so I am out of the country, I am 17 days late by accident and they disconnect my service, want $100 reconnection fee, and an additional deposit which I already put down when I opened my account. They …
WOW Coserv just keeps getting crazier. On rolling average went and updated my autopay with a new card. Apparently you cannot do that. It cancelled my rolling average automatically and they say I owe them over $300. Now they want to …
Recently moved to the area and had some questions about billing. Diego was very helpful and talked me through the process. Great experience so far 🙂
I just spoke to Jennifer and they are really trying to charge me for a bill in an apartment that I didnt reside in. I kept telling her I have proof I didn’t live there, somebody used my name and opened an account. Then a different apartment …
Ive been a CoServ customer for years. Recently due to Covid 19 I lost my job and got behind on a few bills electricity being one of them. They pushed my bill back without question they didnt charge any extra fees and kept my electric on …
WORST ELECTRIC COMPANY I HAVE EVER HAD TO DEAL WITH!!!! I WOULD GIVE NEGATIVE STARS IF IT WAS AN OPTION …
I was a good customer for them, I paid every single bill on time and we didn’t have any problems until the very end. There was a miscommunication on terminating the service when I moved and they were 100% unwilling to work with me on this. …
Disgusting company with no care or concern for their clients. I was supposed to bring my grandmother home from the hospital and swung by her house to switch from my car to her SUV since it is easier for her to get in and out of. I got here …
Have had Coserv for about a year and half. Have not had any urgent issues with them! Few blackouts we’ve had were of course of a storm and if anything else was wrong we’d always get text updates or check on website when they should have light back up. Our bill is very reasonable, 200s in the summer and 100s in winter.
My Bill was due on March 2nd, I have a conformation email on March 1st saying that my payment was received. Well today, March 11th MY MOTHER’S ADDRESS, not the address they have on file or the one they looked up when I called the costumer …
I just don’t understand how they are allowed to hold entire communities hostage and not allow us to change electric companies? We have been forced to use them going on 11 years now. In that 11 years they have constantly screwed with our …
Completely ridiculous. At my apartment complex I’m only able to use this company and they have been incredibly inconsistent and the worst deal with. Because their unorganized I now owe triple the amount of my average bills, setting me back …
the customer service person helped me tremendously with expediting services, gas and electricity.
So I had no choice based on the area I moved into (Little Elm) but to sign up with Coserve Electric. Despite the fact that I have lived here 18months and kept my account current the whole time, they have cut off my electricity. I was …
Like for any utility company, most reviews are going to be from people actively thinking about their utilities – which usually means disruption of service.
I’d like to be able to compare, but coserv is the only option my area. …
I’ve had CoServ for the last years and I’ve been very satisfied with their service. I like their online dashboard, especially being able to track my usage and set up payments. I also utilized their energy assessment and learned a lot from Jerry B that can help me save money on my electric and gas usage.
I cringe every month that I have to pay this bill ONLY because since day one it’s been a nightmare dealing with this company! I ALWAYS pay what my balance due online and I had no idea I was actually over paying for like 4 months in a row …
What can I say? Been with CoServ for nearly 16 years at the same residence. The service is reliable, the cost is fine, and I’m just glad I don’t have to deal with the powertochoose nonsense, courtesy of the (public) Utility Commission. …
Paying almost 0.13 a kwh! I used to live less than 5 miles away in South Frisco and was in Oncor territory where you can PICK YOUR PROVIDER.. I paid less than $0.09 a kwh
I scheduled an over the phone energy assessment to better understand how we can keep our bill down. I received a call from Vincent A. at the exact time it was scheduled… he walked me through pertinent information about my energy bill and …
I started conservative because it was the only electric company my new apartment accepted. I have never heard of conserv prior and probably for good reason. I moved on August 6th and September they just cut off my electric out of nowhere. …
We have had Coserv Electric for more than seven years and have been very pleased with all aspects of their service. Compared to our previous electric provider in Dallas, Coserv outages are minimal and power is restored as promptly as can be …
If I could give them 0 stars I would. Worst experience we have ever had with a company. Paid online before our bill was due, then got a notice to turn off service when we paid the bill. Apparently whoever does their online payments is a …
Had to go through them because my first apartment complex had a contract with them. I didn’t get any other choice, and I just found out that the entire leasing period I wasn’t paying a set kilowatt/hour rate, it was fluctuating based on the …
I don’t usually write reviews, I googled coserv to log into my account and saw the ratings. There is certainly a lot of people with issues, however after 2 years, I have not had any. I moved here from Boston 2 years ago, so to me, the …
HORRIBLE CUSTOMER SERVICE. If I could give negative stars, I would. I called to make a payment for my mother who is out of the country. I had the customer number, as well as the account number, but I just did not have an account balance. …
I would give 0 star if I could. They updated the system last year and the auto payment just stopped working (We disconnected the service around the same time). Now we got a derogatory mark on the credit report saying we have a pending …
CoServ is the only option we have where we live, so at first I was worried they were going to seriously overcharge us. I was happily surprised when I saw our first bill. Prices are competitive and service has been great. It’s minor, but I like having one company handle electricity and gas.
Co-Serv was wonderful the last two years, no issues at all.
I was on autopay for couple yrs and never bothered to check paper mail. So after you changed billing system to smart hub I was not transferred to new system. In a month or two due to missed payment I received a call stating u would …
Knowing that I didn’t have an option ( The only provider for my apartments) and after looking up the reviews, I was very skeptical and not looking forward to dealing with Coserv. Fast forward a year now… I have never had a single issue, …
Extremely poor customer service and communications. Not only did i have to notify them of an invoicing issue, but they did not have the respect to respond to me and make me aware that my bill would be for 4-months usage all at once. During …
I am a customer of Coserv for 4 years. When I was moving to a new house (where gas and electric was already with Coserv), they are asking me activation charge around 90 USD! …
My bill just went up $242 monthly on the budget plan. I knew it would go up some because of the fuel issue, but this is unbelievable. My bill is $683 a month. Hard to believe!!!!
When we moved to Texas 14 years ago, we had never heard of a power co-op. Our new house was in an area serviced by CoServe. When the summer electric bills arrived, we were surprised by the cost. My husband checked with all his co-workers to …
We have been CoServ customers since 2006 and have been happy with their service because during a storm in our area power rarely goes down. There are no reputable competitors in our HOA so we don’t have a choice to switching to another …
I’ve been with CoServ for almost 15 years now… I don’t really have a choice but I’ve been happy. I like that you can go online and see your daily and even hourly electric usage. The free energy audits are great (hope they are still doing …
My experience with CoServ for the past 3 years isn’t as bad as the other reviewers. I didn’t have a problem with the 4 dollar service charge, but now I really don’t have one as I just pay the bill directly from my bank account free of …
We have had CoServ for quite some time at multiple addresses. There have been some instances where we weren’t 100% happy, but overall, and especially more recently, we have had excellent customer service. They have gone above and beyond for …
I don’t understand the negative reviews… I’ve had them for 3 years now and haven’t had one single issue. The only reason I gave them 4/5 stars is because I’ve been told my electric bill is higher than it should be for a 2 bedroom …
Great company in my experience. I have had very positive interactions with CoServ customer service each time I’ve needed to call about something. It was very easy to transfer service when we moved, and I also find the online bill pay and …
This is a 5 Star company. The bad reviews no doubt must be from competitors. I’ve used CoServ as far back as 2008, They are the Best. I do not know of any other Electric company that makes you a partner and later you receive back checks in …
Came home after work to find my service disconnected. I gave them payment in mid Sept thinking I was caught up until middle of October. Such in consideration for paying customers esp for a small past due balance. I got no notice or text of …
I’ve been a CoServ customer for almost 7 years now and I’ve had the best service! Switching to them from TXU was the best decision ever. The bills are so much lower and I rarely have outages. When there are outages they are fixed fairly quickly.
During a horrible winter storm when our electricity was out of service – or I turned off the heater altogether, we were charged a flat fee of exactly $500 along with all of our neighbors. Talk about a kick in the stomach from CoServe. …
Sincerely speaking I’m confused right now…how my bill jet rocketed from $114 in Dec 2021 to $474 in jan 2022 still a big puzzle. How could this be justified? There’s big issue somewhere. Same habit. 2400 sqf 2 story with 1 ac unit and 2 …
My wife and I moved from NY to The Colony in Jan 2010, and initially were disappointed that we did not have a choice in electric providers. After all, coming from Long Island, we had LILCO, if you know anything about electric companies, you …
I had to switch to this company because they have the monopoly in most of Frisco. If I could have stayed with Green Mountain Energy I would have, especially after seeing my upfront charges! …
Customer Service isn’t the problem.
They should call a customer or inform them if abnormal power is being used. Had …
My wife and I have been with CoServ off and on for the last 20yrs. We would rather be with CoServ over some other providers in the area. When ever we have had a problem they were always responsive , helpful and a great customer service. They are very much a part of the north texas community and we really appreciate this company.
Completely ridiculous. I’ve been with these guys for only a few months and have never been unhappier. Sure, their rates are better than what I was paying with other companies, but God forbid you ever fall behind on your bill because THAT is …
Never had any problems with this company on a 20 month duration apartment lease. I was weary coming into it because my apartments mandated that we use Coserv so I was expecting the worst from what I read. However, never had a power …
I left a BBB review. & determining if I want to leave a BBB compliant. I would suggest you consider it as well. …
If I could I would give them no stars. They keep changing rates constantly. They sent me $200.00 and I don’t even have a single family home. They lady Carol told me to set my temp at 69 degrees. What kind of business are they running. I have health problems, how are you going to tell someone that.
Bills have more than doubled over the past 3 months. I’m curious to see how you justify gouging us this month since our hvac is out of service. Oh? Are my led lights on too long?
When I see CoServ’s abysmal ratings online the first thing I think is: “Oh, other energy companies probably also have really bad reviews.” But nope. People actually seem to be happy with TXU, Reliant, Oncor, even Green Mountain. CoServ is …
Worst experience! They charge way higher that other electricity providers.worst part is we don’t have other options here in Lewisville/Carrollton area
I have been with CoServ for 15 years now, in 3 different apartments. Their price has always been reasonable for electric, I can’t speak about gas. I will try to find a home within the co-op area when it comes time to move again. I have …
This is the worst electric company in the world. I called today to ask about a different kilowatt rate no one could even help me.
Just keep heads up everyone here, you guys need to request your past bills and see how much you use to pay and how much you pay now, and what was the light meter on the bills from the past vs now. And yell see. My bills never was more than …
By far the worst power company. 300 for a 2 person household and no explanation. Apartment has no other options i feel stuck
1.8.2023;
I am adding this comment to my review from 6 years ago, because, they dont LET …
I just happened to notice terrible reviews and wanted to put in my two cents…I have never had a better electric company. We have used this provider since 2014, and its been a great experience. Consistent service, quick response for outages, and excellent customer service. The price is reasonable.
I have been a member with CoServ since 2001. This is literally the best electric company I have ever dealt with. My bill is always low and I love getting a check or credit back at the end of the year. They are always striving to help the …
I have had no bad experiences with CoServe. Except losing electricity last winter during the outage for snow. But its not their fault. Hopefully Ercot has done that for us all. I have been a satisfied customer for 5 years.
At my Apt. we need to use CoServe and I feel lucky to have them!!!!
I’m very angry at CoServ. After we sold our house in Texas, apparently there was a remaining balance. For 18 months, NOT ONE PERSON from CoServ has called to try and let us know or send me a bill (they obviously know my cell phone because …
If I can rate this company as a zero I would why is my bill so high I hate I got to be stuck with them
They don’t have the absolute lowest rates, but its not exspensive either. I keep my AC on 72f during the say and 65f at night during the summer, and my bill hasn’t hit $250 yet. Also, when the winter storm hit and everyone lost their power, …
Really hate to be stuck with this company over $400 a month electricity bill is outrages. They are a rip off.
I think you do an excellent job. We have had service with CoServ for 36plus years and always been very happy. We are rural customers but our service has always been great.
I was a little afraid of my electric bill moving into a home where I don’t have any other option on electric service. Some people freaked me out saying how ridiculously high this company was. I have had zero problems. I am so thankful. All …
They are one of the worst electric companies I’ve used from high prices & inability to track properly to bad guest services. And after everything was finally done, I got a bill for $137! For what! Breathing? Reliant is a much better company …
Spent an hour on the phone talking to both a regular customer service rep and a supervisor and completed wasted my time. …
This is a ripoff business organization with pathetic customer support, I am not sure how they are allowed to run a business like this. There are just too many red flags about them all over the internet and nothing has changed. …
Use literally any other service and you will be better off. They raise prices without warnings, give back questionable usage reports, and have an impossible customer service team to reach. Absolutely unreasonable.
Had an amazing experience with the customer service, very accommodating with my issue, and got me squared away!
Customer service is abysmal. They refuse to discuss any service matters over the phone. What a joke. If I have to their office and talk to someone about service it would be easier to force them into court. A complaint will be filled with the Texas Railroad commission.
I recently moved out of a property that coserv services. They charged me $117 for 6 days of service and noone lived there. No appliances plugged in, an empty house with the thermostat set on 90 in September. There is no way that is …
I have had Coserv in Little Elm for the past two years. I have never had an issue with service interruption, even during last years freeze. …
I’ve been living in the same apartment for 3 years. Around 3 months ago my ex and I parted ways and instead of just removing his name off the previous account Coserv made us close the account and open a new one in my name only. Now that I’m …
The worst customer service and they don’t have buyback program from Solar, I can’t switch to other electric company because they are the only electric company in our neighborhood. Don’t use it if you can choose others.
Just moved to the area, now being charged for their inability to secure electricity at a reasonable price during the snowmagedon from a failing power grid so file bankruptcy and pass it on to everyone else with no choice but a worthless co- op.
I’m honestly shocked at the poor reviews on here. I have been a Coserv customer for over 18 years – my bills are consistently lower than acquaintances that have other providers and I can count the number of outages that I have had in 18 …
Should have done some research on this company before purchasing our house knowing they were the only only electric company we could use. Do you want to eat? Or do you want electricity? With this company that is the dilemma you will find …
It was nice interacting with customer support. It was handled very nicely and smoothly
The doubling in electric and home gas prices is a present to the American people from the NOT smart US government.
You have to complin to the US administration for their poor economic agenda.
Before Coserv I was with another company where I never had any problem but unfortunately when I changed (because it was mandatory by agreement of the complex where I moved from the city) everything changed and for the worse. We may not …
I needed the meter line repainted as well as some additional gas lines to a generator, and they technician came out, did the job, and it was done super quickly and well.
DO NOT SIGN A LEASE ANYWHERE THAT ONLY USES THIS ELECTRIC COMPANY. They are practically scammers. over $200 for a one bedroom apartment? RIDICULOUS. WORST electric company ever. I suggest using ANY other company. can’t wait until I move out of these apartments.
I am in a 1 bedroom my bill this month is at a all time record high for a 1 bedroom. Been in my new unit for several months. Coserv is not reading meters they are GOUGING customers. It’s so sad that this is the only electric company we can …
I wish if we can move out from this provider. Coserv don’t give rebates in solar. Offset bill every months against solar energy means if customer generate extra solar energy than they will take it free and it will not rollover to next month …
Billing and payments si so so ridiculous and I just hate that I am in a co-op area and I can’t just cancel. Makes sense though, just saw the ratings
Coserv has excellent customer service which is very rare these day. Ezette went above and beyond on what we needed, I wish every company had efficient and helpful customer service reps like Ezette.
If I could make this a negative I would. This company is completely taking advantage of the patrons whom of which they know have NO OTHER CHOICE but to use them or go solar. Their actions of skyrocketing bills which no longer reflect usage …
I have been receiving high bills for the usage for a 1 bed room apartment. When I had called their billing team, they say the average bill generated for this apartment for the last 1 year is what you’re seeing. It is pathetic to hear when …
This company issues receipts that state clearly that the payment was “successfully processed” when it was not. They then charge additional fees.
From consumer protection perspectives, the payment confirmation should not be …
I had some issues with my budget billing. Jocelyn and Carol were able to take care of me. I truly appreciate them! Jocelyn provided me with amazing customer service. She was sweet, kind and extremely helpful! She even followed up with me, like she said she would. Great service!!
I have been with this company for over 5 years and to my surprise I received a bill over $300 for the month of February. This is not a joke here, you are not reading meters and are gouging your customers. We had only two days of freeze for …
Really wish I could switch to a different company but unfortunately my zip code has me stuck with this awful electric provider .. with temperatures going down how are you guys still charging that BS fee? I keep my thermostat at 78 during the day and 74 at night and still paying a high bill.. I really do wish I could switch providers
MY BILL WENT UP DOUBLE NOT EVEN BEING IN MY HOME, LOL THIS IS A MONOPOLY AT IT’S BEST. I WAS HOSPITALIZED FOR 3 MONTHS HAVING PANCREATIC SURGERY AND MY BILL WAS THE HIGHEST IT’S EVER BEEN. FYI MY THERMOSTAT WAS SET AT AN ALL TIME HIGH …
Wish I could’ve given this company a better review but unfortunately they’re the only company available in my area. I feel like this company price gouges and am waiting to receive the next bill for July as I was on vacation for 3 week out of the 4 week month but I have a feeling that I’ll be charged about the same if not more.
So they beg for you to consume less electricity but when you go solar they won’t roll to the next month the extra power you generated. No incentive of any kind like other utility companies, that’s monopoly abuse right there
Had Coserv for six years as the only choice at my house. Never had a problem at all! And when I moved I realised my Coserv rate was so low that it couldn’t be matched by all these other companies in DFW. My only complaint is that Coserv …
Only reason I’m with this company is because there is literally no other option. If there was literally anyone else, we wouldn’t be with them. As soon as it is possible we are switching. …
They talk big, and donate fans and A/C units, but you’ll be the one paying for it. You’ll pay a premium for electric & gas without the ability to choose another provider. $.14 per KWH + 10% for customer charges/fees.
-99 stars service, Very bad customer service. they dont even deserve 1 star, This is the only service provider in this area, I have been trying to get service 7 days,. their Rep had entered wrong SSN and now they dont give me service, …
RUN. Never use them. They should be ashamed. Insane pricing yet they have monopoly over certain areas. I will never use them again. I will never live in a place that only uses them. RUN RUN RUN. Look them up on Twitter too. People are getting $500-$600 bills for APARTMENTS. Horrible company.
I just love CoServ electric! The staff is extremely nice and friendly. Brenda, thank you for being so kind, extremely friendly and polite. I give you 100 stars ✨ .y’all are the cheapest company by far.
Excellent service! We have used Co-Serv for 16 years never had any issues. We had yellow jackets in one of our meters called them and they came out and sprayed. Very courteous and helpful! Great customer service
My apartment requires us to use Coserv and all they do is price gouge their customers. My bill has doubled every month and I am now paying 4 cents more a kilowatt than I was last year. When you call and ask for assistance with the bill they …
Didn’t think a service could get worse than the cable companies, but great job of proving me wrong coserv. Not even getting into bills, you have a power outage the evening and night before my daughter goes into first grade and you wait …
We were forced to use CoServ with our lease. This company is a monopoly in the DFW area, and will price gauge you at any chance they get. Never had any issues with other power companies. Shady energy reports, poor customer service, and …
All of my customer service interactions have been positive, especially when I have had the pleasure to speak with Destiny. From minor to frustration, Destiny has always been level headed and committed to finding a solution or resolution to …
Imagine living in Texas during one of the hottest summers ever, inflation is at an all-time high, and the power grid is hanging by a thread. Then imagine your power company, without warning, taking you off of budget billing since your …
Our usage is only up 14% compared to last year, oh but our bill is up 40%! But no choice other than this worthless company! …
Absolute scam of a company. $130 bill for a 700sqft apartment and barely ever home. Literally being scammed in real time and can’t do nothing about it since it’s the only provider in the area.
The service given to me by COServ has been very pleasing. They were eager to help and give me the information I was looking for. The eagerness in answering my questions was very professional and courteous. …
Coserv has always been there to help during hard times and is very understanding and polite. Customer service has been awesome. My bill is very affordable especially during the times we are living in. Thank you Coserv
If I could give negative zero stars I would. Horrible company! Two bedroom apartment in McKinney and my light bill is $300. Total rip off! Smh
In my job, I deal with a lot of utility providers. Some are very easy to deal with, others are very difficult to deal with – put up many barriers. Thankfully, CoServ is a super easy provider, and their employees are extremely friendly and efficient.
I had Co-Serve for several years when I lived in Frisco, TX. Everytime that I needed to interact with any member of the Co-Serve team, the service was professional and great. This company is always looking out for their customers.
Incredible service. Smarthub is an excellent device. I comfortably lowered my bill from $96 about 575 kWh in Jul pd Aug to $71 about 473 kWh to be paid Oct. I easily followed many suggestions provided by your repesentatives. This is in a …
I am a new customer to Co-Serv. Called to have a meter set and future service started for electricity. Logged in to set up my customer portal and noticed a charge of $1048.00. I contacted via email customer service right away. Come to find …
My bill doubled overnight! The last 3 months has been over double the amount I paid last year for any month. I’ll be filing a BBB complaint and seeking help from the attorney General of Texas! This is price gouging at its finest!
Absolutely terrific experience with CoServ. The tech who came out to our home, worked diligently to turn off the gas at all appliances and make sure the main gas line was turned off at the area of concern. He ran a full test to confirm the …
Could be the worst electric/gas provider ever. They have had weeks of notice to prepare for the winter storms pushing through. All it did was get cold and they still couldn’t keep the gas on. No heat and it’s 9° outside right now. Entire …
Two days ago you posted “Coserv stays prepared for any possible weather condition”. That’s absolutely a lie. We are in Prosper, right next to the main gas line and we have no gas or low flow which won’t light the appliances. It’s currently …
A monopoly in my area, with ridiculous rates that no one can do anything about, I’m a father of 7 and every month for the last 7 months is 900 bucks. They don’t have to be competitive or courteous due to that fact I can’t choose anyone …
Seems to be the same problem as the rest… my June bill was 600, the July 642 now my August bill is 742.00. I am also a single parent that couldn’t even afford to get my childrens clothing because these bills put me behind on everything …
Worst customer service. Condescending tone from the customer service guy when I asked him if they would be able to help with a late payment surcharge that was charged for a delay in payment. Been a customer with them for 16 plus years and …
The reviews say it all folks. 500$ plus bills each month is crazy and thats after keeping your thermostat at 79 degrees.No plans no rebates no help. Cant pay that 500% bill, oh well company has no programs to help.
We never had a problem with coserv and we had them for several years. We really appreciated the budget dinners, it really shows a company that cares about their people. We didn’t have coserv before the winter storm or this past summer so I …
Horrible company, horrible customer service. I’m forced to use them because of the apartment complex I live in. They make excuses that the “meter” reads the usage. I’m barely home because I’m always at work and the thermostat never changes. …
CoServ has always been reliable for us for the last 20 years, and reasonably priced. As a co-op, every few years we get money back. Our electricity stayed ON in the snowpocalypse of February 2021. CoServ is community minded, providing …
The fees that coserv charge are absurd. Never had to deal with so many power outages. …
I never had a electric company send 2 bills in 1 month and expect both bills to be paid. I paid my bill on the 1st. Wasn’t late now on the 29th of the same month they want to be paid again. When I complained about being billed twice in …
I love Coserve, I’ve been a customer 8 years. I’ve never experienced long stretches of power outages or soaring electric bills like so many I know. Customer Service is pleasant and easy going.
The absolute WORST electric company!!! I’m forced to have them in the neighborhood I live in and they are absolutely robbing people. They raised their rates 54% in April of 2022 and are doubling our KW until 8pm at night. My bill is $490 …
I have been with Coserv for over 5 years and up until 4 months ago thought it was an ok company. They have more than doubled my electricity bill in comparison from last summer to this one. I have literally paid over $1200 for 4 months of …
Would be nice if they would return messaged. Been leaving messages for 4 days now and can’t seem to get a return call. When I call, I get the overflow office who can’t help me. I need to talk to someone in actual billing. Maybe they should have more people in the billing department and less in the overflow department.
If you’re here because you’re at a place that only allows Coserv as your electric and curious who this place is, PLEASE look elsewhere to live. You are literally at their mercy with them with the worst customer service and no electricity …
I see people moaning on here all the time. I have been with CoServ since 2007. When I started with them, I was paying $.11/ Kwh for Electricity. Today I am paying $.14 / Kwh. Meanwhile I have had less time without electricity than most …
I am forced to use this company. I have no choice to use anyone else. Last year my payment jumped up 125.00 a month and this year it has jumped up 150.00 a month! Can’t speak to anyone for an explanation about it. All that will answer …
If I had options I would check, I pay my bill and have no issues. I do understand much of the higher pricing is across the board and has to do with the grid owner and the people that own the power. I will say the fact that I added …
If I could give 0 stars I would. It’s ridiculous how much my electricity bill has been. This month the bill is $277 and I stay in a 2 bedroom apartment. I’m at work at 8:30-5:30 and my son is in high school and get off the bus at 5. This …
I had a CoServ account for 9 years while living in their district. I never had a problem that a phone call wouldn’t fix. Even in hot summers and three major ice storms (including 2021), service was only interrupted minimally and warnings …
Been with this company 5 years and have never had this problem. They have added over $300 worth of charges to my bill labeled as NSF payment amount and nobody can give me an explanation as to why or what it’s for. This charge has more than …
I been with CoServ since 2016 because of the places I chose to stay only used them which is frustrating cause you have no choice on your own electricity company. Within the past year my bill has escalated every month from a monthly bill of …
The customer service does not understand how to help their customers, but only knows rigid rules without thinking.
My wife owns the account, but I manages it for our family. The account links to …
Had solar panels installed and inspected by the town on 7/14. A permission to operate was sent to them at that time. Called and left a message 8 days ago to get an ETA on being able to use the panels and no callback which is horrible …
Never in a million years would I have thought be a person to give a review on google but after receiving my very first bill from this company which is 267.00 just only for 29 days is insane. I’m a single mother of 5 kids and never in my …