For over fifty-five years Country-Wide Insurance Company has been the home of New York Auto Insurance for hard-working New Yorkers. We are a New York City Company that is committed to providing low rates and personal service to real New Yorkers, like you. We offer FACE-TO-FACE service through our network of independent brokers who are located in your neighborhood and who speak your language.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
40 Wall St, New York, NY 10005
(Translated by Google) A bad experience with this insurance company, they blame you and make excuses assuming that everything is your fault. I would like to explain my bad experience in detail but it would be too much. …
(Translated by Google) It is recommended not to come. It’s a scam company. The attitude of the customer service is very bad. After paying the money, they refuse to admit to the dmv that there is coverage. …
GARBAGE
TRASH!
I
NO CALL BACK
The worst insurance ever!!!!!!!!!!!
To expensive for me
The best
The worse
NFG
Worst insurance company!
Just don’t use it period.
Very unprofessional service and rude staff.
Absolutely horrible. Dealing with them is a nightmare.
This is the worst Insurence company in the States!!!
They are the worst people working here in this office.
Very slow and no one is willing to help you
Scammed me on a hit-and-run deal. Covered nothing.
I’m actually shocked with how bad there service is
Horrible service would not recommend it to anyone
bad experience was waiting on hold 25 minutes just to get a operator then was nothing helpful
Hung up the phone on me
Need live ppl to take care problems
The way they go about things compared to other insurance companies…. frustrating
No one pick ur phone up,don’t buy it
Worst insurance company ever. They charge you a lot
Was struck by an insured of Country Wide insurance in June 2013. Many and many phone calls from myself to Country wide and mostly I get is an answer machine. Although, when I do call, I record every call for MY accuracy purposes as they do. …
one of the worst if not THE WORST INSURANCE DONT THROW YOUR $$ AWAY…
they dont pay any claims to the insured or medical providers .. nobody returns calls i’ve been calling the supervisor Victor Pon ext# 5047 left about 2 dozen …
I was in an accident with someone who had country-wide April of 2014. I just got a call saying i will be getting my deductible in February 2016.
Agreed hand down the WORST!!!! When it comes to paying a claim they are the worst. The stalled as long as they can, make you do everything and use the USPS (snail mail for all correspondence, which just slows down the process even more. …
Country-Wide is cheap for a very good reason! I had a no fault accident over a year ago & they have not paid the hospital bills. I have attempted to contact them several times. One time I waited for 1hr & 27mins on speaker phone before I …
Since my car has limited liability coverage only, I have to filing a claim against a policy holder of Country-Wide. Have difficulty filing the claim. Waiting on the phone for over 1/2 hour for someone to answer the phone. Called back …
ABSOLUTE SCAM!. STAY FAR AWAY! PLEASE BE AWARE THIS COMPANY WILL ROB YOU ONE WAY OR ANOTHER, I HAVE PERSONALLY CALLED MANAGEMENT AND IT IS AS IF IT WERE A JOKE! THE BBB GAVE THEM A D- AND THEY SHOULD BE CLOSED DOWN TODAY.
I sent letter to 40 wall st for my claim. It turned out my letter was kicked back for insufficient address. They might just intentionally hide their apt # so ppl got frustrated filing claim with them. btw, they barely answer the phone and have no email for contact!
NO STAR! Very bad and unfair insurance company. They make very expensive policies, also deductible is $1,000. When it came to paying for the insurance case the claims examiner began to scoff .He demanded unimaginable documents.I sent him …
Worst company ever! Scam! Piece of crap! Paid my premium in full, never sent electronic notice to DMV that I am with them now. Now my driver’s license, license plates, and car’s registration is suspended and I owe over 1000 dollar in fines …
horribleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee, Dont expect to call customer service and have a simple question and expect for it to be resolved. Also dont expect for a customer service rep to greet you or answer any questions you …
Country wide representatives are the worst people ever. They don’t even give you their full attention. 0 STARS if i can rate this company. Don’t go here.
It seems that most of the post that have to do with accidents the people are doing things their lawyer should be doing. I mean waiting on hold writing letters …get a lawyer for your accident and let them do the work. Also before you sign …
This “insurance” company literally made me not even want to have a car. That’s how bad it is. They never call back, their deductables are a joke, every single employee has a drained crappy attitude it’s just awful. STAY AWAY they have only 1 star for a reason!
UNBELIEVEABLE! This company hires total morons and knows it! I was hit recently by one of their clients and from the start of the claim I have been provide policy information for other customers. Not only is that neglect but dangerous. The …
THIS IS GOING 2 BE LONG BUT THIS WHAT I AM GOING THREW WITH COUNTRY-WIDE CO BEEN DEALING WITH THIS SENSE JANUARY OF 2014 AN STILL ON GOING. IF YOU HAVE A MINI VAN THEY AUTOMATICALLY CHARGE YOU MORE MONEY BECAUSE THEY THINK YOU GOING 2 USE …
If only zero stars was an option! Nothing this company does makes any sense! They will do anything possible to not pay out anything. Do not expect them to obtain important documentation such as police reports as it is “your responsibility …
Terrible customer service! Accident took place 10/30/15. My car was inspected on 11/11, handled by their agent Joy. She required me to send police report and questionnaire. I mailed it on 11/16, delivered on 11/18. Since then, I called few …
The worst car insurance company they stoled 1500 we were making monthly payments for a car that wasnt even insured 😡 …
I feel sorry for anyone that has to deal with this company when it comes to a car accident. Their staff are a bunch of attitude driven people with zero competence. …
I have had my auto insurance with Country-Wide for close to 4 years now and I must say that it is the most pleasurable experience that I have ever had in regards to insurance needs. You’d expect to get generic customer service from some …
I wish I can take even one star back. It was my first time that I have to get an insurance and thanks to my broker he got me this shitty insurance. All they know to charge you every month on time but when it comes to any issue or servicing …
Quite simple – this company is a SCAM. They provide NO SERVICE and will NEVER PAY a claim because that is their culture — one of deception and lies. DO NOT BUY INSURANCE FROM THIS COMPANY. IT IS NOT WORTH THE PAPER ITS WRITTEN ON.
I’ve had country wide auto insurance for many years with no problem. I found a different company with better rates and am trying to cancel my policy. I’ve found it is very difficult. The automated system is difficult to navigate and after …
La peor compañía que he conocido. They want you to pay for everything such as rental car, storage, etc and then they won’t pay you the same amount that you spent. I paid around 800$ storage and they give me 532$ about.. EXT 5720!! U have to call 1000 times to get answer
Worst insurance ! Had country wide for almost 7 years without one accident. I had an accident recently and they canceled my insurance and would not take me back without explanation . I’ve since switched to allstate and recommend whoever has country wide to switch now.
A policy holder crashed into my parked car my car been in the shop over a month for bumper damage country still has not made a payment my car fixed siting in the shop they telling me to sue thr policy holder also i have a rental car bill …
Do not answer and/or return calls and refuse to take any responsibility whatsoever. They stall for as long as possible and nothing gets resolved. This company must be investigated. Definitely a scam.
This is the most ridiculous POS insurance. Their customer was at 100% fault for hitting my car but they don’t want to pay for anything. NEVER EVER go through a claim with them because they’ll just have you parading around, wasting your time. Do it through your own insurance and hire a lawyer!
after reading the reviews from this company it had lead me not to do service with this company. Seems like a lot of scamming going on with this company. Bad business all around. BBB needs to close this shop down. A lot of people are saying …
hands down worse insurance company ever!!! these people do not like to work! always have an attitude and barely even work!
Take it from someone who has to deal with Countrywide on your behalf, for you the insured driver, they are the worst. I deal with the No Fault department after you get into an accident. They will never answer the phone or give you the …
The absolute worse customer service experience of my life! not only does this insurance company insure the worse drivers, but it also employs the worst people. absolute degenerates. God help you if you are ever involved with these rejects.
A policy holder here recently crashed into my car. I’ve been trying to reach out to them through phone during normal business hours to file a claim, but I cannot get a hold of anyone. In fact, the line continuously says that it is not …
The worst insurance company ever. They never return a call. Never paid my claim. They should be investigated. Rip off
I been on an accident 2 months ago and they haven’t fixed my car I can’t work or move around , they never return none of my calls this is the most horrible insurance company ever
Worse insurance ever
Charge you extra
Always with High broker money …
if i could give them 0 stars i would. Horrible customer service, rude. i called about 6 times and finally received a call back 2 MONTHS later. they have a policy that if you get into an accident within the first 60 days of your insurance it …
The most terrible car insurance company !
Someone with this insurance hit my car and I’ve been calling during business hours and no one picks up. Seriously, can you someone respond!
THIS COMPANY IS TERRIBLE!! CARMALITA STEWART SANCHO NEVER CALLS BACK OR ANSWERS HER PHONE. EVEN AFTER LEAVING SEVERAL VOICEMAILS. I AM A MECHANIC AND DID A CLAIM FOR A CUSTOMER WHO IS THEIR CLIENT. IT’S BEEN A MONTH AND WE STILL HAVE NOT …
They should be shut down. They never answer their phones and never call back when you leave a voicemail. Carmelita stewart is very unprofessional. Their insured hit my car and its been more than a month now and no progress is being made
My wife’s parked car was hit by one of their insured drivers. This company is a nightmare to deal with whether it comes to reaching a live person or inquiring if they’ve received the documents I have emailed them. Thought you guys were …
If you guys would like to get a quick response file a complaint with the BBB and the FTC. I had my issue dealt with promptly after I made several complaints. Also switch your insurance as quick as heavenly possible.
The absolute worst. Took 2 days of calling before anyone answered the phone. That was after countless hangups and perpetual hold calls. Finally got a claim number.
I administrate several AutoBody shops and mechanic shops. This insurance company has neglected and ignores customers especially when they’re are a minority. Any Hispanic / latino or African American customers are never answered or …
DO NOT GET THIS INSURANCE! This insurance customer service employees are very unprofessional and rude. They take weeks to call back. I have been transferred to ‘Customer Service Manager’ BRIAN LEGAY several times. And he is very rude, when …
One of worse insurance company had accident since March still no adjuster worse thn third world countries insurance companies
Worst insurance company i have ever dealt with. Their insurer hit my PARKED car 5 weeks ago, took 3 weeks to send an adjuster to assess damage, and two weeks later, they still don’t have the adjusters report filed and have t claimed …
Dont even think about it. Worst customer service plus they charge u $80 if you are late one day. Also the customer service is so rude they can you as if you are working for them. So cheaaaaaaaap company.
Was on hold for over an hr and still noone picks up or return my call. One of thete insured hit my parked car
They refused to Cancel my policy. And they looking for double payments which not going to happen. Time to report them to BBB. I know my right. P.S. never had no lapse in car insurance. I want my policy Cancel. Highly concerned.