(Translated by Google) CPL current company when you need them most they fail you they are only good to raise prices and charge with this cold last night and without electricity, my whole family was very cold and they are not responsible for …
This company charges are outrageous they lie to us everytime I call and ask about my bill always asking for more money creating charges for no reason I want to switch i dont recommend this company
We have been without electricity for 17 hours and it is bright and sunny here there’s no reason for CPL not to have this fixed there are no weather conditions right now except the cold and I have not seen one CPL truck out by the lake where we live all day long this is ridiculous do not use this service
If anyone is reading the comments to make up their mind and sees this, DO NOT USE CPL ENERGY. Worst electricity provider in the area and I’ve only had them for 2 years. They over charge and it seems to get worse every month. Save yourself some time and money
I never had a problem they worked with me the 5 yrs I’ve been with them but know this summmer for the past two month 400 bills ouch 😞 they told me they will give me 12.1 kilowatts and freeweekend but this month close to 500. I switch light company I’m sorry cpl tired of paying so much. …
I just spoke with their customer relation and could not help me. I asked to for the presidents name and said he could not disclose that information. I have been a loyal customer for over 20 + years. Need to start looking for another light …
If I could give this company 0 stars I honestly would. I helped my mom pay her light bill online for $273 but when I look at my account I was charged $673 when I contacted customer service and asked what had happened they said it was …
I have constant outages that take HOURS to be resolved. My power went out yesterday at 2:45 pm. It is the next day at 5:08 AM and still nothing. I am a school student and these constant outages that take hours and in this case almost a day …
After 11 years of being with this company, I trusted that my billing statement was correct. Apparently the monthly statements that are sent to the customers are not always accurate. I recently had a billing discrepancy (that was made by …
Never had a problem with CPL Retail Energy. You always want a lower price, at least I do, but I have a fair price and their service is great. I don’t experience frequent outages and if their is one it is quickly cared for.
It’s been three years that i have asked AEP on behalf of CPL to come and trim the branches near the electric poles. Neither a response or call back have been given. …
We have been with CPL for over 8 yrs now but I am really thinking of changing. Not because of the service, I got to give credit there. I dont have as many outages as others and when we do they dont take long to fix. Yet I have tried …
Representative was at Corpus Christi Hooks game on 05/25/19 promoting a 7.7 rate for 24 months to change to their CPL Retail Energy Service. Representative said everything would be taken care of and they would pay for my cancellation fees …
I’ve called CPL five times to have electricity turned on at my new home. The initial connection date was to have been May 26. When I went to move in on June 5, the electricity was not yet turned on — even though CPL says it has the smart …
As customers since 2003 living in different places we kept CPL. Last year we had 1-2 outages a month some over 10 hrs at a time.
The Texas freeze happened. Outage occurred Monday Feb 15 2 am. We had no power …
I’ve been with CPL Energy since 1989@ this address n b4 @ other 2 addresses. My experience up to now has been positive, I hope it continues to be. I do wish They would occasionally reward loyal customers with a Visa Card!, there are many of Us on fixed incomes n would appreciate it!
CPL took advantage of customers they gained when Breeze Energy was shut down. They enrolled us in a month to month variable rate plan above market rate. I’ve contacted CPL in various ways prior to this post and have received no reasonable …
I’ve been with cpl for 2 years already and it’s horrible. I’ve tried every plan usage with them and try everything I can to save light at home and I still get my bills at 200 or over! Literally never under 200! How is that even possible?!! …
got switched to another company, yet they still got my payments and have yet to receive my refund. Have called, emailed, dm’d these reps for the last 4 months and get the same run around every week. They keep saying my refund is in the mail. But 4 months later, I still haven’t received my money back. #fraud
(Translated by Google) the worst, expensive service, abusive, they charge you for everything, to register, …
(Translated by Google) CPL current company when you need them most they fail you they are only good to raise prices and charge with this cold last night and without electricity, my whole family was very cold and they are not responsible for …
Worst costumer service
Excellent Electric provider
There have very bad customer service.
Save yourself a major headache. Go with someone else.
They charged me a cancellation fee and I didn’t even cancel service!!!
Very good folks to work with , especially during this pandemic. Vote blue too!!!
always been a pleasure. Victor was awesome in getting me set back up.
No problem with cp.l.but a.e.p. which is the company who takes care of their lines is awful. They do not do a good job.
I can’t have access to my account,i already called in and I was given a username and password but it’s still not working
No power since 3am Monday!! No rotating service!! Areas a block from my house with no interruptions!! Whats going on???
This company charges are outrageous they lie to us everytime I call and ask about my bill always asking for more money creating charges for no reason I want to switch i dont recommend this company
Tried to pay bill over the phone and was transferred to customer service overseas. Not happy with that at all.
More than 30 hours to reconnect the power at my place from a cancellation someone else made to MY account by “mistake”…
The salesman that came to my door blatantly lied to me just to get his commission, but other than that the customer service has been great.
We have been without electricity for 17 hours and it is bright and sunny here there’s no reason for CPL not to have this fixed there are no weather conditions right now except the cold and I have not seen one CPL truck out by the lake where we live all day long this is ridiculous do not use this service
Review on website for online payments
It sucks. You can never log in! I pay all of my bills online and this is the …
If anyone is reading the comments to make up their mind and sees this, DO NOT USE CPL ENERGY. Worst electricity provider in the area and I’ve only had them for 2 years. They over charge and it seems to get worse every month. Save yourself some time and money
I never had a problem they worked with me the 5 yrs I’ve been with them but know this summmer for the past two month 400 bills ouch 😞 they told me they will give me 12.1 kilowatts and freeweekend but this month close to 500. I switch light company I’m sorry cpl tired of paying so much. …
I just spoke with their customer relation and could not help me. I asked to for the presidents name and said he could not disclose that information. I have been a loyal customer for over 20 + years. Need to start looking for another light …
I believe CPL double charges and has a criminal based system to ensure customer overcharging. The reason I cancelled my account. …
If I could give this company 0 stars I honestly would. I helped my mom pay her light bill online for $273 but when I look at my account I was charged $673 when I contacted customer service and asked what had happened they said it was …
I have constant outages that take HOURS to be resolved. My power went out yesterday at 2:45 pm. It is the next day at 5:08 AM and still nothing. I am a school student and these constant outages that take hours and in this case almost a day …
After 11 years of being with this company, I trusted that my billing statement was correct. Apparently the monthly statements that are sent to the customers are not always accurate. I recently had a billing discrepancy (that was made by …
Never had a problem with CPL Retail Energy. You always want a lower price, at least I do, but I have a fair price and their service is great. I don’t experience frequent outages and if their is one it is quickly cared for.
It’s been three years that i have asked AEP on behalf of CPL to come and trim the branches near the electric poles. Neither a response or call back have been given. …
We have been with CPL for over 8 yrs now but I am really thinking of changing. Not because of the service, I got to give credit there. I dont have as many outages as others and when we do they dont take long to fix. Yet I have tried …
Representative was at Corpus Christi Hooks game on 05/25/19 promoting a 7.7 rate for 24 months to change to their CPL Retail Energy Service. Representative said everything would be taken care of and they would pay for my cancellation fees …
I’ve called CPL five times to have electricity turned on at my new home. The initial connection date was to have been May 26. When I went to move in on June 5, the electricity was not yet turned on — even though CPL says it has the smart …
As customers since 2003 living in different places we kept CPL. Last year we had 1-2 outages a month some over 10 hrs at a time.
The Texas freeze happened. Outage occurred Monday Feb 15 2 am. We had no power …
I’ve been with CPL Energy since 1989@ this address n b4 @ other 2 addresses. My experience up to now has been positive, I hope it continues to be. I do wish They would occasionally reward loyal customers with a Visa Card!, there are many of Us on fixed incomes n would appreciate it!
CPL took advantage of customers they gained when Breeze Energy was shut down. They enrolled us in a month to month variable rate plan above market rate. I’ve contacted CPL in various ways prior to this post and have received no reasonable …
I’ve been with cpl for 2 years already and it’s horrible. I’ve tried every plan usage with them and try everything I can to save light at home and I still get my bills at 200 or over! Literally never under 200! How is that even possible?!! …
got switched to another company, yet they still got my payments and have yet to receive my refund. Have called, emailed, dm’d these reps for the last 4 months and get the same run around every week. They keep saying my refund is in the mail. But 4 months later, I still haven’t received my money back. #fraud