We make banking less complicated and your financial goals more attainable. We’re local, have a proven track record, and we’re great listeners. Plus, the money we earn from interest and fees goes back into our credit union in the form of better interest rates, lower fees, and dividends for you.
| Saturday | 9AM to 1PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
1390 Logan St, Denver, CO 80203
Spoke with LAURIE today. My aunt passed and we are trying to settle everything with her car loan. Laurie was unkind and used snide remarks because I was SCARED to tell her where my aunt’s car is. I’ve never had to deal with someone’s …
Greatest staff ever
terrific customer service
I love this credit union
For the last 20yrs very well. Always helpful.
Great 24 he atm
Convenient location and helpful people.
They made a fast effort to resolve my situation.
Awesome customer service, friendly people and good experience overall thusfar.
Really bad phone customer service
No shared branch banking available here.
Absolutely ridiculously that the lobby’s are closed.
They tried to get me to donate to their foundation so I could sign up…avoid this scam.
This was probably the worst banking experience I’ve ever had.
Best place to do banking period! Very happy with CUOC!!!
I now about them for 20 years and they have been nice to me and my family that has been with them
Have two stars for wrong credit union, but don’t see how to delete. Thanks for your response and I apologize!!😂 …
They truly care about what is going on with their members, and do everything they can to help you. You just have to let them know what you are going through.
Terrible place full of Crocks! Never Trust them, they stole $900 from my Investment account just to reward themselves! #KillTheCreditUnionOfColorado
I have never had an issue here with either customer service or my account. I am always greeted quickly and everyone is always super helpful!!!
Pathetic….. The people rolled out a new “app” that does not work. I am locked out of all my accounts. They will not answer the telephone or return emails. Absolutely amateurish and incompetent, just ridiculously pathetic.
Always good customer service. Very conservative with lending, but that is very nice to see from a financial institution. Responsibly managed.
Me and my father had been loyal credit union members for going on for years now after my wallet was stolen after calling to have my debit card cancelled I had to go in and have a new debit card printed well it turns out the debit card they …
Most of the time I call I’m on hold for an hour to two hours at a time, and most of the time they awnser to only to put you back on hold, online wise they are bad but coming into their actual buildings they have nice service that timely helps you.
I love this credit union I’ve been a member for over 10+ years they should get 100 stars 💯 …
This Credit union has helped me so much
I like the help they give to me very friendly
Always helping me”” My our “Lord God Bless”
The wokers Jessie Castillo.
Absolutely THE best customer service. It’s easy to get a human being and staff are always polite and helpful. Thanks Credit Union of Colorado!
Customer over 35 plus years ,far better service than any regular bank I’ve had accounts with, keep up the fantastic job.
I am attempting to register for online banking. I have been a credit union member for years and thought I had online banking but do not.
They don’t do shared branch services here.
Excellent customer service, I feel like they care about me and want to help as much as possible. Definitely go with them over a bank like Wells Fargo.
I have done business with the Logan St branch for decades and always found them helpful,polite, and courteous. What else can you ask for in quality customer service?
Every time they update their site I never can get back in because they lose everything of mine passwords login it’s making me angry enough to join another credit union.
poor customer service. opened a new account and was told I couldn’t deposit a check before closing time because there would be a hold on my payroll check. turns out this is not the case and probably was told this because it was close to closing time. I closed my account immediately, they don’t deserve my money
This place is a total nightmare. I suggest avoiding this place like the plague. If you’ve been robbed or the victim of fraud it’s even worse. They make you jump through tons of hoops to get your money back. Going to refinance my vehicles and switch bank accounts as I type this. I’d give 0 stars if I could
I wish I could give NO STARS I would. This place was the most UNPROFESSIONAL bunch of so called bank tellers. I go in to deposit money and there atms. Their atms spit out my cash twice and managed to lose $60 in between. DON’T BANK HERE. THIS ESTABLISHMENT IS A BAD JOKE. THE STAFF ARE A BUNCH OF INADEQUATE CLOWNS.
Credit Union of Colorado…everyone here at the 13th and Logan location have been so great in guiding me in the steps of rebuilding my credit and being patient with my questions. A big shout out to Todd Jeffcoat (long term investment …
I enjoy your banks very much but your new app. HORRIBLE. Please go back to the old one. It was WAY easier to use. The only mobile banking app I had used actually. I would give 5 stars but this app is so bad I just cant.
I went in to open an account and spoke with Rena. She was unable to meet one of my specific banking needs, but instead of pushing me out the door she recommended a bank and even googled the address for me. Excellent customer service!
They literally charged me an o/d fee when I overdrafted by 3 dollars. The person I spoke to was not willing to help. I get it was my mistake, but come on I have never even had an over draft fee waived before, nor have I overdrafted before.. a simple math error they could have waived as a 1x courtesy.. will take my business elsewhere.
No fees, overdraft protection is nice, customer service has always been excellent whether on the phone or in person. Great online banking as well. A simple bank.
I have been with this credit union sense 1983 have had a few loans through them with no problems or issue. …
They refused to make a lobby appointment for me to get a rent check cut instead I had to spend 3 hours plus on the bus to go out to Arvada and stand in the drive through as a pedestrian. Way to discriminate against persons who don’t have a car.
Staff at the downtown location is rude and snotty. Hate to even go in there, and detest having to call. They are even more rude on the phone. Staff at the Evans/Illif location is very friendly. My biggest pet peeves though are that there …
Ruth is the worst. She harassed me and called my family because my auto loan was one month over due. Never get an auto loan from this bank. These people are monsters.
Very happy with this credit union. Financed my car, and have been friendly when I’ve called for assistance. I havent had to go in for anything yet, which I think is a great sign that nothing has been messed up on my account.
I agree with other reviews here, horrible credit union totally not member friendly as you would expect from a credit union. I got better service at Wells Fargo! Sorry institution
Lobby’s closed due to COVID, only 4 locations in the metro have drive ups. So that leaves atms. I had to spend 75 in uber’s driving around to 4 DIFFERENT ATMS. Illif, Logan, Ogden locations all the ATMs were out of order. I finally had to …
The greediest credit union I have ever had the displeasure of doing business with! I am now stuck paying 160 dollars to have my title released, a fee I was totally unaware of and all the associates I have spoke to are dismissive and …
Their service is night and day from big banks. Are they perfect? No, but they really do work hard for their members and have virtually never been charged ANY fees. You can’t say that at the Big Banks.
If you’re not super wealthy, don’t go through them. The mortgage lenders were rude and condescending. We had been pre-approved and already found a house. We were 4 days away from closing when they told us “it’s over” without any further …
Love this place, have some of the best rates and some of the best customer service. They have worked with me on plenty of loans and have bent over backwards to get the deal done. Javier Cesepedes is polite, courteous and punctual with …
I’ve been avoiding installing the new mobile banking app because I haven’t heard anything positive about it. Now I know why. I’ve been in the Information Technology industry for over 20 years. This is by far the worst, most unorganized, …
I just want to say the staff at the Logan branch have been extremely helpful and get things done in a timely matter couldn’t have been any more happier to move credit unions.
I find them very polite and the place is always clean.
I worked on this location in 2015 as an armed security guard for about 14 months. Those people are absolutely the greatest people I ever met. I saw them how do they work for the customer’s interest very respectfully and professionally. I’ve been very lucky to work besides those people, I learned a lot from them.
I thought joining a CU would be a great move away from big banking. Instead, we have a broken Android App with consistent issues with the Mitek image capture technology. …
Absolutely the worst banking experience. I got my car broken into and had to order new Debit & Credit card which was on the 14th of January. It’s now the 30th of January and I have YET to receive any of my cards. I will never do business …
Had my truck loan through CuoC. Was fine during, but they never sent the title when I paid off my loan. They were largely unsympathetic to my issues (although one woman was understanding). Bottom line is their response was basically …
The worst banking experience in my life and they just lost a customer. So I go to get gas and I am denied, I check my mobile app and I have zero dollars in my account. A few days before I had them transfer money from one card to my checking account. Today I found out they transferred my money into someone else’s account
Do not bank with this Credit Union they are sneaky and sketchy. My ex and I have a car note through them because my ex works for them. Well turns out my ex filed bankruptcy and neither him or the Credit Union informed me of this. Instead …
I have been with this Credit Union for over 32 years now, and they have always been professional. With no ATM fees, overdraft protection is nice, customer service has always been excellent whether on the phone, automated ADI or in person. Great place to do business with.
I have always experienced excellent service at this location. They are like a small town family in a big city.
I have reached out multiple times to these jokers . They lost my documents for insurance twice and then reimbursed me for it after applying their expensive coverage to my account but showed my accounts as delinquent dropping my credit score …
Best bank I have ever banked with. Have been with them for years and they always were able to address my issues and help me when I requested it. Even after moving out of state I have been amazed how excellent their customer service is and how easy it is to bank with them even though there is no branches around. Highly recommended!
I have been banking with Credit Union of Colorado since 2013 and I will never leave! They helped me get my very first car loan and have always provided excellent customer service! The only thing I wish they would improve on is more branches …
I still do not have a working ATM access to my money in this credit union; this has been a problem for most of 2020, though I have gone in person and spent days (several hours per day) on phone calls to resolve it. I have to drive from …
If I could give zero stars. I would.
When I took out the loan, nobody seemed to communicate and it was very poorly run. …
My wife and I have been with this credit Union for 30 years. Through thick and thin they have served us well. Even during times when we lived overseas or had any number of special requests the staff has always been responsive and …
Ive always had a positive experience at other branches but didn’t feel like the manager at this downtown location handled the situation very well. I had a fraudulent charge on my card (with the company in question attempting a charge with …
I have been a member for over 12 years. There are compromises with some of the bells and whistles that come with some Fintech institutions, but CUofCO offers great products, relationships and service not found anywhere else. If you’re …
I don’t ask for much. Keep track of my money. Patiently explain things I don’t understand, & make me feel welcome & valued as a customer. I don’t use the app, I never liked online banking. I call and speak to whoever’s on the other end of …
This bank used to be amazing, but it is absolute garbage now. The lending department is the worst for smooth transactions and is unbelievable difficult due to employee incompetence. We had 5 car loans through them and are taking them to another institution and closing all our accounts. Absolute shame what they’ve become.
Been a member of the Credit Union of Colorado for many decades now. I have also been a customer of banks during and before those decades . Overall, I continue to find the personnel very friendly, professional and knowledgeable. There …
When this institute was known as Colorado State Employees Credit Union it was great: actual
People answered the phone, you could use your debit or credit card without fear …
Right now at 12;05 on a Tuesday afternoon at the 13th and Logan location, there are 15 people in line and only 2 tellers!!! This is not good customer service and shows that customers are not valued!
They were kind enough to let me make a withdrawal after they had to close early today. Tommy was my teller and so helpful!
Rode my folding scooter 5 miles to get to this branch and the security guard kicked me out for having my scooter. There’s nowhere to put a lock on my scooter, so I carried it in. Security guard wouldn’t let me take care of my banking needs …
Pro: Friendly tellers (when you get to see them)
Cons: Bank counter has room for eight tellers. Only two or three are ever …
Do you guys actually answer the phone? I have been on hold for 17 minutes and also on hold via the chat for 15 minutes. No wonder your Bank is barely a 3-star. 2 more car payments with this place and I will be out of this monstrosity of a …
I would give zero starts if I could. This bank it truly AWFUL!!! I had a vendor that used the wrong card on file and this bank could not stop the transaction. Then when I asked for them to decline the transaction and they told me they …
Every CU of Colorado ATM I’ve ever used has allowed shared banking – I’m with a different credit union. I’ve been into this location plenty of times to get rolls of quarters for my laundry, always bring cash and there’s never been an issue …
I am leaving this credit union today. I’ve been a member since 2013.. Was told my account has a note to not waive fees from the power company. Who has a practice that preys on poor people.. Cuofco is happy to profit from it. Enjoy the negative balance.
I’ve been using these guys since I moved to Colorado and they’ve been a godsend. My experience consists of a checking and savings account, an overdraft credit line they recommended after I overrated my account s few times (whoops), and a …
I’ve used this banks atm for 4 years straight now. I live in close proximity. Went in today to ask if I could exchange 100 for change and was rudely told no by the bank teller. If it wasn’t for the fact that I tried to exchange with …