When I have called the service Dept. ( several times) over the past 2 years They never answer. It takes them more than 24 – 48 hours to get back to you – this is unacceptable
They have been protecting my home, family, and dogs for over 30 years. If there was any better, you better bet I would have changed by now. Now my mother-in law, that’s different. Just teasing. She was a special lady in my life.
This company is first rate! The people are so professional and a pleasure to deal with and we LOVE our security system! We’ve had no issues with it! Very happy with our experience!
The people at Crime Prevention Security Systems truly care about protecting families and businesses. They have the same level of technology as the big, national companies, but they’re local in Orlando, Gainesville and Ocala, so they can take the time to listen to you. I highly recommend them.
I have used Crime Prevention Security for the past 12 years. They are a fantastic security company. They provide excellent service and support. I highly recommend them.
Crime Prevention has provided nothing short of EXCELLENT alarm system installation and monitoring for Trimark for over 10 years. They can design alarm systems around your specific needs, with motion sensors, door sensors, and window …
Finally had someone come out that knew exactly what he was doing! Nilson Hernandez was fantastic! Fixed my issue and validated that everything was working as it should be. Not to mention he explained exactly what the issue was before leaving!! You need more techs like him!!!!
I have used Crime Prevention for years, ever since my husband and I met the owner on the plane on the way to a Gator game. Recently I upgraded to the mobile notifications and camera. What a nice setup. I get great feedback and can turn …
I had crime prevention system with this company from last year. I have been experiencing so bad service from the day they installed the alarm system in my house. The system always give false alarms, but it was not an issue because my family …
Purchased speakers, cat5, and security system for our new home. It was not clear anywhere along the way that the prices for the cat5 and speakers did not include the panel, finished wiring and amplifier to actually use them. Our contract …
This is the best security company!! Great customer service. When you call, you get a real person answering your phone call no matter the time of day or night. Laurie Riordan was our sales representative and she was very friendly. I would recommend them to anyone moving in the Gainesville/Newberry area.
I had a three year agreement with this company for alarm system services. After I moved with 1 year left on the agreement, they would not let me out of the agreement. Forcing me to pay, I paid the charges. However, they auto renewed my …
I deliver pizza for a living and recently had the unpleasant experience of delivering to this establishment. The woman who ordered the pizza was difficult to contact and pretty rude. More importantly, she gave me no tip whatsoever. It took …
Great quality product and service. Customer service team is amazing! I called with a concern and quickly took action in order to meet my needs. Bobbie MAfee and Joshua Hochberger were absolutely amazing taking my concern into consideration …
CPSS is always there for us! From talking me through changing a battery to questions after the hurricane, they have always provided excellent customer service. This gives us great peace of mind, knowing that our home is being monitored by people who truly care about us and what they do. Thanks, Crime Prevention Security Systems!
They are getting 1 star because no stars isn’t an option. I was excited that my new home had a Crime Prevention Security System already installed. I was planning on having it activated. Then it began beeping every couple of hours. I called …
Jossie Keele is a natural! Jossie’s high spirit, telephone manner, tone of voice, and customer care skillset add up to the following description: JOSSIE KEELE IS AN INCREDIBLY OUTSTANDING CPSS EMPLOYEE WHO DESERVES TOTAL RECOGNITION EACH …
Purchased the system on a contract at the time we purchase our home. We immediately discovered that some of the zones were combined with multiple areas of the home. We ask for an explanation but all that re received was “IS industry …
CPSS is fantastic to work with and Marshall is amazing. He is extremely knowledgeable and easy to work with. Does a great job of walking us through the equipment operation. Highly recommend!
We are very happy with our new alarm system. Steve Burroughs thoroughly explained everything and helped us pick out the best system for our needs. The installers were professional and did a great job. I would highly recommend Crime Prevention.
Steve Burroughs is a top notch professional. I called in to get a panel battery replaced (the first battery on my upgraded Concord 4 lasted five years almost exactly to the day)! Steve responded promptly and resolved my issue within an …
I wish there was an option for zero stars. This is the absolute worst company my husband and I have ever had the displeasure of dealing with. I am thankful that we never had a break in during our 3 years with them. I am not confident at all …
Just want to say thanks to Brandon in Gainesville for his good-natured support of our low battery incident over Labor Day weekend. He called back immediately, before 9 AM, gave super clear and friendly instructions, and then again around …
We were initially impressed with this company. Carolyn and Randi were very thorough and took time to answer all our questions and gave us many options to choose from. The installer was great as well, and the system is easy to use. …
Highly recommend this local company. Reliable, friendly, and trustworthy. I’ve been with this company since 2005 and thought about switching recently, but after comparing, researching, and extensive conversations with one of the owners it was an easy decision to stay. The entire staff is knowledgeable and proficient in their jobs.
We had John visit us today from CPSS and what a fantastic experience. John was courteous, professional and works neatly while in our home. He upgraded our system and moved our keypad(s) for us with little or no effort. This is what you …
Quality product and people you can trust. We always get great customer service. I had a billing question to sort out today, and Sarah was able to get it sorted out in no time with fast, friendly service. Thanks, Sarah!
Dorothy at Crime Prevention was very helpful and took her time to help me get my billing issues straightened out. They are a great company with great people. Thank you so much for all your help!
Crime Prevention’s Bill is SUPER helpful, responsive, professional…and did I say helpful. I swear I can hear him smiling over the phone. Grateful for real humans and not automated systems! And his attention to detail so perfect that he …
Great service and a very knowledgeable technician. Marshall did a fantastic install on a new piece of equipment for my security system. He also took the time to discuss some potential upgrades without being pushy and trying to up sell me. I highly recommend CPSS to anyone looking into home or business security.
These guys are the best! Excellent products and service. We have been a customer for 5 years and never had a problem. And if there were any questions, Bill Rowen in the tech department could answer anything.
The entire installation by CPSS of our new home from construction to final install was a great and efficient process. Terry’s final install and training on the system were outstanding. Terry was through, efficient and above all patient. I …
For prompt and excellent customer service, deserving of 6 stars (out of 5)! Bill consistently sets a top-notch standard, and we always recommend CPSS for their excellence!
Great company Dorothy and Marshall are awesome as well as all of the staff. Would recommend them if you are looking for a company to take care of your security needs.
Horrible company. They did a terrible job installing the system wires, which were glued to the walls and windows. Additionally, they require a three year contract and would not break this on my mother’s house even after she passed away. …
Brian is absolutely amazing. He not only took the time to help me with an issue, over 45 mins on the phone with me but did this on a WEEKEND! He’s attentive, helpful, kind and a pleasure to work with. I won’t ever use another security company as long as Brian is with CPSS.
Cole provided fantastic technical support to resolve complex and unique issues. He remained professional and calm throughout the challenging process. The entire team at Crime Prevention was very helpful and they provided excellent customer service. All of their actions showed that they really cared.
We have been very happy with Crime Prevention and feel much more secure having our systems both while at home and away. Bill has been very helpful getting us up to speed and keeping us informed about the best way to maintain the system! Thanks everyone at Crime Prevention Systems!
Jeff was prompt and efficient. He made suggestions regarding the most effective and economic setup for our home. Highly recommend!
Quick response for a repair appointment great customer service by the technician
Excellent service. Courteous and thorough.
Jeff McDonough was professional, hard-working and diligent about providing the best service possible l.
Bill in service was terrific. He was able to help me get everything working again !
Terrible service.
Great as always
Great people good quality service
overall, way better than big national company.
Helpful, speedy, succinct. Very very thankful!
Excellent service from sales, to installation and security monitoring.
Horrible company, don’t deal with them, they barge a lot for nothing. Save your self from this company.
The sales people all the way up to the owner are incredible people. It’s a pleasure to work with them.
When I have called the service Dept. ( several times) over the past 2 years They never answer. It takes them more than 24 – 48 hours to get back to you – this is unacceptable
I wanted to purchase a part from them for my alarm system. They told me unless I was a current customer they would NOT sell me a part.
I had a problem getting CPSS to process a credit and Sarah got it DONE! She was a huge help in getting it resolved.
Technician Bill provided clear instructions to solve my problem
Professional, courteous service. Recommened
The easiest best experience I have had with a security system.
Love the phone app, customer service and quick alarm response.
Crime Prevention has always been responsive, courteous, professional and helpful!
I’ll was amazing and was able to rectify the issue of password cycling.
I have been a customer for the past 5 years. Randi (owner) really cares about her customers. Great monitoring service!!!
I went to a friend’s home and saw wires all over the walls, I’ve never seen such a mess in my life. I would never use a company like this.
Had question for tech and got Bill to text me an answer. Worked like a charm!!!
They have been protecting my home, family, and dogs for over 30 years. If there was any better, you better bet I would have changed by now. Now my mother-in law, that’s different. Just teasing. She was a special lady in my life.
Amazing service! Trustworthy business and highly recommended! Worked with Sarah and she was great!
This company is first rate! The people are so professional and a pleasure to deal with and we LOVE our security system! We’ve had no issues with it! Very happy with our experience!
The people at Crime Prevention Security Systems truly care about protecting families and businesses. They have the same level of technology as the big, national companies, but they’re local in Orlando, Gainesville and Ocala, so they can take the time to listen to you. I highly recommend them.
I have used Crime Prevention Security for the past 12 years. They are a fantastic security company. They provide excellent service and support. I highly recommend them.
Bill was such a great help! Highly recommend! 10/10 ⭐️. Thank you!
Crime Prevention has provided nothing short of EXCELLENT alarm system installation and monitoring for Trimark for over 10 years. They can design alarm systems around your specific needs, with motion sensors, door sensors, and window …
Finally had someone come out that knew exactly what he was doing! Nilson Hernandez was fantastic! Fixed my issue and validated that everything was working as it should be. Not to mention he explained exactly what the issue was before leaving!! You need more techs like him!!!!
I have used Crime Prevention for years, ever since my husband and I met the owner on the plane on the way to a Gator game. Recently I upgraded to the mobile notifications and camera. What a nice setup. I get great feedback and can turn …
I had crime prevention system with this company from last year. I have been experiencing so bad service from the day they installed the alarm system in my house. The system always give false alarms, but it was not an issue because my family …
Purchased speakers, cat5, and security system for our new home. It was not clear anywhere along the way that the prices for the cat5 and speakers did not include the panel, finished wiring and amplifier to actually use them. Our contract …
This is the best security company!! Great customer service. When you call, you get a real person answering your phone call no matter the time of day or night. Laurie Riordan was our sales representative and she was very friendly. I would recommend them to anyone moving in the Gainesville/Newberry area.
I had a three year agreement with this company for alarm system services. After I moved with 1 year left on the agreement, they would not let me out of the agreement. Forcing me to pay, I paid the charges. However, they auto renewed my …
I deliver pizza for a living and recently had the unpleasant experience of delivering to this establishment. The woman who ordered the pizza was difficult to contact and pretty rude. More importantly, she gave me no tip whatsoever. It took …
Great quality product and service. Customer service team is amazing! I called with a concern and quickly took action in order to meet my needs. Bobbie MAfee and Joshua Hochberger were absolutely amazing taking my concern into consideration …
CPSS is always there for us! From talking me through changing a battery to questions after the hurricane, they have always provided excellent customer service. This gives us great peace of mind, knowing that our home is being monitored by people who truly care about us and what they do. Thanks, Crime Prevention Security Systems!
They are getting 1 star because no stars isn’t an option. I was excited that my new home had a Crime Prevention Security System already installed. I was planning on having it activated. Then it began beeping every couple of hours. I called …
Jossie Keele is a natural! Jossie’s high spirit, telephone manner, tone of voice, and customer care skillset add up to the following description: JOSSIE KEELE IS AN INCREDIBLY OUTSTANDING CPSS EMPLOYEE WHO DESERVES TOTAL RECOGNITION EACH …
Purchased the system on a contract at the time we purchase our home. We immediately discovered that some of the zones were combined with multiple areas of the home. We ask for an explanation but all that re received was “IS industry …
CPSS is fantastic to work with and Marshall is amazing. He is extremely knowledgeable and easy to work with. Does a great job of walking us through the equipment operation. Highly recommend!
Horrible company!!! You have to sign a three year contract and they wouldn’t let me break it for my mother’s house after she died. …
We are very happy with our new alarm system. Steve Burroughs thoroughly explained everything and helped us pick out the best system for our needs. The installers were professional and did a great job. I would highly recommend Crime Prevention.
Steve Burroughs is a top notch professional. I called in to get a panel battery replaced (the first battery on my upgraded Concord 4 lasted five years almost exactly to the day)! Steve responded promptly and resolved my issue within an …
I wish there was an option for zero stars. This is the absolute worst company my husband and I have ever had the displeasure of dealing with. I am thankful that we never had a break in during our 3 years with them. I am not confident at all …
Bill worked with me and my schedule in order to arrange the best possible appointment to upgrade my system. Thank you!
Just want to say thanks to Brandon in Gainesville for his good-natured support of our low battery incident over Labor Day weekend. He called back immediately, before 9 AM, gave super clear and friendly instructions, and then again around …
We were initially impressed with this company. Carolyn and Randi were very thorough and took time to answer all our questions and gave us many options to choose from. The installer was great as well, and the system is easy to use. …
Highly recommend this local company. Reliable, friendly, and trustworthy. I’ve been with this company since 2005 and thought about switching recently, but after comparing, researching, and extensive conversations with one of the owners it was an easy decision to stay. The entire staff is knowledgeable and proficient in their jobs.
We had John visit us today from CPSS and what a fantastic experience. John was courteous, professional and works neatly while in our home. He upgraded our system and moved our keypad(s) for us with little or no effort. This is what you …
Quality product and people you can trust. We always get great customer service. I had a billing question to sort out today, and Sarah was able to get it sorted out in no time with fast, friendly service. Thanks, Sarah!
Dorothy at Crime Prevention was very helpful and took her time to help me get my billing issues straightened out. They are a great company with great people. Thank you so much for all your help!
Crime Prevention’s Bill is SUPER helpful, responsive, professional…and did I say helpful. I swear I can hear him smiling over the phone. Grateful for real humans and not automated systems! And his attention to detail so perfect that he …
Great service and a very knowledgeable technician. Marshall did a fantastic install on a new piece of equipment for my security system. He also took the time to discuss some potential upgrades without being pushy and trying to up sell me. I highly recommend CPSS to anyone looking into home or business security.
These guys are the best! Excellent products and service. We have been a customer for 5 years and never had a problem. And if there were any questions, Bill Rowen in the tech department could answer anything.
The entire installation by CPSS of our new home from construction to final install was a great and efficient process. Terry’s final install and training on the system were outstanding. Terry was through, efficient and above all patient. I …
For prompt and excellent customer service, deserving of 6 stars (out of 5)! Bill consistently sets a top-notch standard, and we always recommend CPSS for their excellence!
Great company Dorothy and Marshall are awesome as well as all of the staff. Would recommend them if you are looking for a company to take care of your security needs.
Horrible company. They did a terrible job installing the system wires, which were glued to the walls and windows. Additionally, they require a three year contract and would not break this on my mother’s house even after she passed away. …
Brian is absolutely amazing. He not only took the time to help me with an issue, over 45 mins on the phone with me but did this on a WEEKEND! He’s attentive, helpful, kind and a pleasure to work with. I won’t ever use another security company as long as Brian is with CPSS.
Cole provided fantastic technical support to resolve complex and unique issues. He remained professional and calm throughout the challenging process. The entire team at Crime Prevention was very helpful and they provided excellent customer service. All of their actions showed that they really cared.
We have been very happy with Crime Prevention and feel much more secure having our systems both while at home and away. Bill has been very helpful getting us up to speed and keeping us informed about the best way to maintain the system! Thanks everyone at Crime Prevention Systems!