I rarely write a negative review, but this company is terrible. Each time there is a service request, I end up paying from my pocket. They try so hard to avoid covering any service but are efficient in taking the monthly payment. I spend …
We purchased a Complete Home Plan during purchase of new home. 12 days after our plan became active our water heaters pilot light would not stay lit. We contacted Cinch and had a plumber come out a week later and they diagnosed the problem …
Our refrigerator broke down and my husband was able to call and get someone within the week. We were notified of the time frame the tech would be there instead of waiting around all day which was great! He fixed the problem and we didn’t have an issue! Happy with my service!
Cinch Home Services Home Warranties review
On Feb 7th our furnace quits working. I go online to file a claim, and am told from the online process no is available to do the repair and that I need to call …
This is the worst home warranty company. I have filed a service request 3 times. All 3 times, the response was extremely delayed – nothing faster than 4 days. I filed for A/C, Water heater, and Heat. Each time, the service provider couldn’t …
I can’t give ANY stars for this company but had to add at least one to post this feedback. I had an ice maker stop working and the technician was unable to fix it. I had signed up for a home warranty policy but have quickly cancelled it. …
I opened a claim with Sears Home Warranty / Cinch regarding my dishwasher on 01/10/2022 and have not heard back as of 03/14/2022. One of the parts needed to fix my dishwasher is no longer available. They need to either replace the …
My had to be replaced and I opted for Cinch to replace. There was no communication about the original delivery of the new wall oven. They told me it had been delivered when it had not been. Then they had me call all over to find the …
My dryer drum wouldn’t turn with clothes in it. I paid my deductible and the repairman were here the very day they got the request. It happened on the weekend so had to wait till Monday. He showed up very promptly, early even. Thorough and friendly. Excellent service. Alex did a great job!
I would not recommend Cinch to anyone. We are going into winter and our heater has been broken the past 2 months or so. The first time we called to get it fixed, the technician who came out said he fixed it but the same problem started …
I really enjoy having this warranty. They immediately provide service repair. I placed the service request online after work on a Tuesday night. I got a call next day moring, on Wednesday from repair company LG. The Tech asked me questions …
So far we’ve had to use cinch twice in the last year (first year of owning our home) and I don’t want to exaggerate but it was by far some of the easiest warranty coverage I’ve used. No one to argue that something needs taken care of, no …
Needed a new Hot Water heater after purchase of our “new” home.
Selling agent had home warranty, and is good for a year.
Trying to get local plumber to take care of it, but Cinch will not use local …
Lucky to get one star. The worst warranty service company in out there. In case of an emergency, on the weekend, in particular a Sunday their technician will not respond nor does their customer service.
BUYERS BEWARE! Stay away from this company. Very deceptive and unethical business practices. I cannot understand how they are still in business. Over 3800 complaints on BBB. Check their reviews and complaint record. I don’t recommend this company.
Great job professional manner timely response no issues. No run around. Really glad I chose to go with cinch as my insurance company. Will stick with them for next 20 years.
I’ve had this company for a year during which my ac and hot water heater failed. In both instances they sent very low rated service providers who provided estimates then failed to do the job. Sears put freon in a leaking AC that ran out …
If I could give negative stars I would. This company is the definition of a scam and all associated “service providers.” I can’t believe I let anyone associated with cinch in my home and allowed them to touch my belongings. STAY AWAY!
Total scam of a company. The motor on my ac unit went bad and initially they approved it to be replaced and said the parts were on order. 3 weeks later I received and email saying they will not cover the repair unless I spend $800 on having …
I’d recommend you choose a different provider. Cinch was disingenuous in a recent decision to not honor my contract and fulfill an HVAC repair at my property. Their reason for the denial was an argument that a pipe attached to the HVAC …
The repairman was very knowledgeable and was able to quickly diagnose and fix the problem with my microwave. I would definitely call them again for any future appliance repairs I may need.
Don’t waste your time or money with this scam of a company! They give you the run around, horrible customer service agents and English is not their first language so will struggle communicating with them, that’s if they don’t just hang up on you!!
I have had 2 service calls with them. They both took at least 3 service calls to fix. Our dishwasher has been broken 5 months now. Was suppose to be delivered yesterday July 26th. Still nothing. Do NOT EVER DO BUSINESS WITH THEM
Terrible. All foreign dispatchers and others. Can’t ever speak to someone in the states. I’ve been waiting months for what I know is a completely broken microwave. But they keep scheduling technicians who bail on me days ahead of time and …
Wonderful service!! My AC unit stopped abruptly…AC technician was out to my house within 2 days!!
They were very knowledgeable and professional. My unit started working that …
Straight scam. They cover nearly nothing related to repairs/replacement. You pay a (high$) service fee up front for someone to come tell you they can’t fix anything, THEN, the company sides with the service provider and requires you pay …
So far have received very good response – most recently excellent when Mohammad from A & E arrived for follow-up repair on dryer. All fixed one day after calling.
have been a customer for over 10 years and every time I called for service Cinch was there. However this last claim Cinch told me that I had to find my own vendor and they would reimburse me. I was a little skeptical at first but sure …
We are very satisfied with our whole warranty experience. The technician was on time, very pleasant, very willing to answer any questions and the work was done in good timing. We are now back to feeling comfortable again. We are grateful to have our warranty
The repairman called and gave me a time that he would be here, which I really appreciated. He also kept me updated on what he was doing as he worked to get my a/c cooling again. He was very pleasant and informative. I appreciated this very much.
My stove top is not fixed, nor my wall oven. My refrigerator took 3 weeks to fix. They do not communicate. I am canceling at end of agreement if appliances are not fixed …
This company is a nightmare. They take your money willingly, but do not provide a service. Wait two weeks for a repair, then they call at last minute to cancel and put off for 2 AND A HALF MORE WEEKS. No customer service, no live persons to help, no good.
I am recommending not to use these people if your primary language is English. It’s my opinion that the people who answer the phone have no comprehension of the language. In my experience, they are likely just reading lines off a sheet of …
I have been a member of Cinch for several years. When I have needed service on a covered system they have been there for me. My washing machine recently wore out. Cinch replaced it quickly with a new compatible washing machine.
Good service I placed my dishwasher repair claim on line on Wednesday and the technician showed up Friday and fix it right away. He had the spare part with him. Awesome !
The worst home warranty company ever, call wait time 1 hour, agents pearly speaks English, it takes them 5 days to assign someone to fix the problem, and at least a week for the appointment itself, and a month for parts to come. Complete waste of money and time. Will never renew with them again.
1) Don’t trust positive reviews. They will fix appliance, smaller issues but when our AC went out it was a completely different story. We were given two choices, use their dishonest, disreputable, rude vendor(s) or take the payout of …
If I could give 0 stars I would! Just like slot of customers on here, I too was promised a reimbursement after I was told that cinch would not be able to find an electrician in my area that could check why my upstairs plug sockets wouldn’t …
WARNING!!! If I could give 0 stars I would.
CINCH/Sears does not care about their customers, listen to their customers or try to solve anything quickly. …
I would give them Zero stars, if I could. I pay all my fees and they deny my claim, despite it being in black and white in their own policy. My waste line broke coming off the kitchen sink. It is completely within the foundation, which is …
Awful. My microwave went out in February. It is now August, and we still do not have a working microwave. The people they contracted through (All Star Appliances LLC in Kansas City) to fix the microwave were terrible, and I attempted to …
I recently used Cinch for my first claim. The whole process of repair/replacement was easy and fair. Most importantly, I feel much better knowing Cinch will be there for the next time I need them.
If I could leave zero or negative stars I would! The worst company and customer service ever! Called in a claim for a wall unit ac on June 13th. Tech came out two days later (June 15th) said it needs to be replaced, it won’t turn on and is …
My partner and I submitted a request on 6/7 to have our A/C unit fixed. It has now been over an entire month and the issue has still not been resolved. …
This is the worst company ever. We contacted them because our AC was not working, they sent a technician out to complete the repair. After barely checking the system, he stated that all we needed was Freon and put freon in the unit and …
This company does not deserve one star. I am a caregiver for my 83 year old father and my a/c went out. I called CINCH and I can’t begin how I have gotten the run around. I spoke with a man with broken English and he escalated my case to …
Very professional technician. He did leave empty box from part. But he did leave area clean and put things back in place. He Did above and beyond service. He even told me how to maintain water flow in my machine. He was Very smart and explained everything to me. A very nice young man.
Cinch has to be the WORST Home Service company on the market. Every reported issue takes weeks and multiple calls to get any resolution. A couple of months ago I reported my primary pool motor was making loud noises when it was running and …
This business should not be allowed to continue. We were robbed of not only the monthly service fee we were paying but also a full deductible for a service that was not provided. They. are. a. scam. Why didn’t I look at the BBB reviews …
I hate doing laundry but even so I can’t live without my dryer! Tech made it through the heavy rain and went straight to work. I was worried when I saw that he had completely dismantled my dryer but he cleaned it out, fixed it, and left it …
I have been with Total Protect now Cinch for 12 years now. Each time I had a problem they took care or it (while the were Total Protect) and I was pleased. However, my dishwasher starting leaking and I contacted Cinch and after a week …
Cinch sent a third party company to repair my AC 9 times before agreeing to replace it!!
Once we received the new unit and had it installed it worked a week before no …
I have been with Cinch for YEARS! i have automatic payment of premiums so no way to miss a payment. I had an issue with my water heater. I was told they could not find a vendor. I asked the customer service representative can I get my own …
On approximately Jan. 3, I filed, and paid for, a claim to fix my HVAC unit. I was assigned ATR home services. They came out ad diagnosed a problem with the fan and had to order parts. On 1/12, someone came to replace the board, couldn’t …
I was a cinch customer for 2 years, I had very bad experience with them. When my appliances broke, it would take weeks to schedule an appointment and a technician to come and fix the appliance. Imagine being stuck in Florida summer for 3 …
Company is a scam. AC isn’t working, and the repair guys got it working but it only lasted an hour. They came back and found the problem. Then Cinch said they won’t cover repairs because aperently the ac working once in a while is good …
My experience has been horrible and still not resolved I’ve been unable to reach someone by phone but some weeks ago your representative stated that I would receive a refund for $135 the 1st vendor that arrived could not fix the problem so …
I have been a customer of Cinch/Sears home warranty for over a decade. When Sears owned the company I had no complaints with their service. Now that the company is owned by Cinch it has been a nightmare! I have been trying to get my …
My AC went out! I noticed it on Thursday evening. Called cinch, they connected me with a technician, he came out Friday morning and my AC was fixed! Just had to pay the fee for them to come out and it was done. Highly recommend, this was my first claim and very easy to do
When my air conditioning system failed, they went over and beyond to help me get relief from the heat until my unit could be repaired. They handled everything to my great satisfaction since I was having a multi-system failure. The repair …
I just wasted my hard earned money as premium for worse home warranty services. After paying a very high deductible, I was charged more by service provider of which not a single penny was reimbursed. It seems that all in claim dept went …
Very dissatisfied with this company. It is impossible to speak to someone from customer service. The phone menu does not give you the option to speak to someone in customer service, and they come across as very unwilling to help. When I …
A Cinch warranty was purchased as part of our recent home closing. In short, the terms of the policy are an absolute joke. Our sewer line failed, and the only repair the policy covers is “normal wear and tear.” The policy then proceeds …
I have been a policy holder with Cinch home warrenty for 4 yrs. They have always expedited my claims in a timely manner. They by far are a 5 star company. I recommend Cinch to all home owners looking for safe and secure coverage for there homes.
They run a fraudulent warranty service under the name of Sears Home Warranty. I have called over 5 times this week to wait on hold for 30-45 minutes and repeatedly get hung up on. I doubt anyone who is employed for more than a few months …
My ceiling had a brown spot which I thought was a plumbing issue. Filed with Cinch they set a tech out he indicated that it was a A/C issue. This started on June 21,2022 I made several calls to Cinch I was informed the plumber had not …
My mother is 87 years old and her dryer has been broken since June 28th. They never came out to assess the problem but ordered parts and scheduled a repair on July 23rd. The parts arrived at her house around July 20th and they cancelled her …
I have called Cinch Home Services 15 times over the last month for a non working dishwasher. I have the whole house under contract. Each call takes approx. 2 hours of hold time, it is not possible to escalate to a supervisor. My dishwasher …
Today is July 26. Claim was open on May 20. Over two months later, my refrigerator is still broken. And after talking to several cinch reps, including account manager Pamela, I’m still at square 1. This is after being charged $210 for …
I had a very bad time trying to convince Cinch that my +22 yr old AC broken unit is not cost effective to repair, three repair calls in just one month for same reason, same last year and prior years. Spent two weeks with no AC at approx …
I trust Vladimir Putin, more than the con artists at Cinch Home Warranty Insurance. How these “people “ can fall asleep at night is unreal, as who they are and what they do to hard working Americans is unconscionable. …
0 STARS is more appropriate. Submitted claim on 4/19/22, technician looked at AC unit but could not identify issue and claimed some wires were incorrectly connected (which she says she fixed) but couldn’t find the short. Cinch was supposed …
Fast service. I did have some problems at first with initial scheduling and making a claim but once I got another representative on the line he was very helpful and things were smooth. I also like that they require the deductible up front …
While I have no idea how Cinch compares to other home warranty services but I would rate this as pretty much a total waste of money. Home sellers and anxious realtors seem to love them I suspect to create a sense of peace of mind for …
This company is VERY quick on picking up the phone to sign you up but it will always take minimum 40mins to get customer service on the line for anything. The tech who came to see our appliance told me it’s old and no parts are available …
I am so frustrated and at a complete loss of what to do with this company. PLEASE save yourself and never use Cinch Home Services. We have been out of a washer for months. We are now faced with the out of pocket cost of our monthly …
I’ve had this warranty for over 3 years now and I must say that my experience with them has always exceeded my expectations. The technicians are always professional and courteous, and very well informative and knowledgeable. My service is always excellent. I highly recommend Sears warranty protection.
Absolutely terrible!!!!!! If I could give zero stars I would. Their incompetent, unskilled, lie about service they’ll provide, and don’t show up or return phone calls!!! …
Critical: A/C
We submitted a service request on June 17, 2022 due to our A/C unit not properly working. The first service provider that was assigned voicemail was full so a …
I am beyond frustrated! We have been paying on this home warranty since august of 2016. On May 11, 2022 I filed a claim because our Central Air unit stopped working. We had a repairman out within a week and it was found that the whole unit …
Signed up for a Fixd warranty when purchased a house in 2020, then renewed again in 2021 to a monthly whole house plan. At the end of 2021 our hot water heater broke, and I went on the app to make a claim, and it said our warranty had been …
Cinch home services is well worth the cost. I have been a customer for 5+ years. The techs arrive with in the window of time that I selected. The techs are well trained and knowledgeable in their appliance area. They are kind and respectable to you and your home. They are quick to repair or replace.
Only because this is the lowest available. They have cancelled my work three times. Called on Sunday. July 24. I have the Cinch warranty and 10 year extended on my a/c coil….and they still have not come out since the initial diagnosis on Monday. July 25. 2- 3 hold and repeat calls to get in toucch. Horrible Service. BEWARE!!!!!
I have been with Cinch for over 11 years (8 yrs with Home Protect name) now, missing no monthly payments to them. last month they advised me that they could not find a plumber to come out in my area. Asking me to find a plumber and then …
I bought Cinch Home services for a home I purchased in Oxford CT in March 2022. I had an issue with my washing machine. I had someone come to my house to unclog a hose. It took 5 days to get someone to come check it out but I was never …
NOT WORTH IT! Total ripoff. We purchased a policy with additional coverages for our pool. When we had to make a claim, it was nearly impossible to get ahold of anyone or get consistent communication. We had to pay a separate fee to have a …
I had this home warranty from a house I purchased. In it, the there was a preventative maintenance benefit. I thought that was cool. I read the blurb, in it it states you can schedule preventative maintenance for AC or Heating after 9 …
I’m writing this review while currently on hold… So far I’ve been transferred twice and hung up on once. I called back and have now been on hold for 50 minutes thus far. The rep that dropped my call never called back, but verified my …
Cinch home warranties are an outright scam. They will do everything in their power to screw you out of your money and to get out of their contracted duty. They broke my wall oven, and refuse to fix or replace it. Their sister company A&E …
I called about my hot water heater being out in December. The guy I spoke to took my credit card info and then told me it would be 4 days before he could get someone out to do the repair. I asked that my card be refunded for the deductible …
I have been attempting to schedule a repair on my cooktop stove since March 2022. I have experienced numerous delays. I spoke with a customer service manager to resolved the issue. She assured me that I would receive an email and …
I’ve had a warranty on my home appliances and air-conditioners every since I bought my home in 2001. The warranty company has changed owner several times and each time, I received less and less coverage. I’ve had so much trouble with this …
The worst customer service I have ever seen. The service was great when the company was Total Protect home, but now that it is Cinch home protect, this is so bad, I am going to cancelling my service with them. I have spent 3 weeks trying to …
This was the best experience I’ve ever had using a home warranty company! Submitted a claim on one day and the technician came out the following day and replaced our hot water heater with a new one the same day. No hidden cost or fee! Great job!
5 star excellence! I could not have asked for a better service experience. My service appointment was scheduled right away. The technician, Weldon, was perfect. Prompt, professional, thorough, courteous and fast. …
Been without a dryer for 3 weeks. We had an appointment but no one showed up or call to say they were not coming. It’s expensive to go to the dryer for a family of 5.
The Good: The assigned service technicians in the Florida Treasure Coast area do a good job.
The Bad: The phone menu system is the worst I have ever used. Practically …
A Cinch Home Warranty was transferred to me when I bought a home. Thank god because I would hate to pay for this service. Hold times are endless, customer service reps can not give you any information that isn’t on the website already (why …
If you think your time is not important, use Cinch.
If you think fixing your appliances is not urgent and can wait until after expiration of the contract, use Cinch. …
this company is a lie! I paid the insurance for my appliance for 3 years and when I file a claim for my washing machine, they tell me that the insurance does not cover it.
It took 25 minutes to set up but I think the woman that I worked with was knowledgeable and that means a lot when you are purchasing a long term policy, like I am anticipating.
Do not do Busniess with them they are scammer before sign up they will tell you everything covers once you call them they will charge you 90 dollar they will this jobs doesn’t cover so cinch company are joke and bunch of scammer do not fall …
This is the worst company I have dealt with. Even worse than Comcast, in terms of customer service. I have had the plan for a year and am trying to use it for the first time, and only get incompetent customer service and NO service for a very simple dishwasher repair. Don’t use Cinch!!
This is second year that i have bought the warranty from this company unfortunately now that i need to use there services its getting very frustrating. very unprofessional and un trained customer service representatives, now its been more …
This company is nothing but scam artist. They make u pay a deductible upfront and still don’t do the work. The contractors thru the company is scammers as well .. if they send honest plumbing to you run. Do not let these scammers Get ur money.. don’t even waste ur time having them as an option. Just don’t do it!!!
Fridge ice maker stopped working. Jorge, the technician, arrived on time. He had the parts on his truck and about 45 minutes later we had ice! Jorge was polite, professional and very nice.
The easiest time I ever bought home warranty, ever. Price surpriser me. Alot cheaper than anyone else i have tried.Where are yall loated? How long will I have to wait if I have a problem?
I wish I could give them zero stars. Their customer service is the worst I’ve ever had to deal with. They treat you like garbage and just take your money. You’ll find yourself spending hundreds on repairs when you could’ve just bought a new one and saved yourself months of problems. They do not want to help you.
Just bought a complete home coverage. So far everything is going well. Everything was explained and understandable to a new home buyer. Will update a year from now.
This company is the biggest scam! I will be canceling and I filed a complaint with BBB. I faithfully pay my premium every month for nothing! They are refusing to refund my claim I closed. Sorry excuse for a home warranty!!! They also never have providers in my area.
Cinch is a terrible company to work with. Their customer service is dreadful. After spending an hour on hold every time we call they give you a running round and have you call back! It takes months to get anything replaced or repaired and …
Scheduled through Sears Home Warranty, they showed up on time, called ahead with 20mins notice before arriving, fixed the stove top quickly and efficiently. Would highly recommend and use in the future.
My washer broke. It took 3 trips to repair, but I was kept informed throughout. The service tech Juilan was very knowledgeable and professional.
Thank you Cinch!
Terrible service, process time is awful, communication even worse. Suffered the heat of summer in Southern Illinois with no A/C, would not authorize needed repair after 3 separate claims paying their service fee each time, and now they will …
This company should be sued and closed down! how do you give negative stars?
The worst customer service ever! i have been dealing with them for 15 days, still no resolution and every time I call to follow up, its an hour of my time. I …
I’ve had Cinch going on 5 years now, recently had my water heater stop working and within two days they had sent someone out to fix it. Been a very easy process overall and very responsive company.
If I could give 0 stars, I would ! Do not get their services. I had a policy created on a house I was going to purchase. The deal fell through, so I went ahead and purchased another home. We had the policy transferred to the new home. …
Worst Home warranty service. Paying my premiums on time. Fridge broke down and tried to order service a month ago. There is one phone number of a appliance company. They haven’t given me service yet. There is no support from warranty company and no service. Save your money and get another warranty.
I have not seen worse insurance operatoin, downright frudulent. 5 contracttors assigned to same job; only 3 acutlaly showed up; 1 took up the job and I was billed the deductible all 3 times instead of 1. The job was performed poorly- …
SCAM! Stay away. My fridge/freezer makes a very loud noise and stops freezing for hours/days at a time. Technician won’t perform any work unless we know the exact part that needs to be replaced. I paid $100 for the technician to come out and tell me that.
I reported a claim for a broken water pipe on Friday 10-21-22 at 9am and paid the $150 deductible at that time. I waited 2 hours with no response before I called back. I was told that the claim was with dispatch and they would find a …
Not sure but I think this service must be used to rate Len’s appliance repair since that is the only service I have had. He was excellent! Courteous and informative. I would definitely call them again.
ER
This company is a scam. They Claim they have service providers in the area but they do not. Because of Cinch I have not had water in the house for almost a week and due to them not being able to send a service provider my ceiling started to …
Crack in our pipe at the faucet. Simple fix, replace the faucet. 2 and a half weeks, 3 different service providers, and still no call from them letting me know what is going on.
Cinch has been super helpful and has had excellent communication in the process of getting my AC unit fixed, had someone come out quickly and on time to fix the unit. I’ve had a great experience working with them!
Cinch is a great resource for home solutions and warranty services! It’s nice to have a warranty that will cover parts of our home that we never thought would go out and cost so much money.
The repairman they sent out to fix our A/C unit , “Apache Heat & Air” kwas awesome! My only complaint was a mixup or mistake by the intake agent, who should have put us down as “Emergency” case due to the poor health condition of my husband …
the worse company to deal with. I wish I did my homework and read the reviews before I agreed to purchase their home warranty. Did not abide to a single thing they guaranteed. The WORSE possible home warranty. …
There customer service is a joke when trying to cancel the warranty. Absolutely ridiculous. I think it is outsourced to a foreign country. I ask the guy to cancel this acct over 15 times and he still kept trying to up sell me. He finally …
Total scam!! I have paid premiums for 3 years and they have found a loophole every time. I recently had a range break, paid the $135 service fee, only to be told later that it’s not covered (this is after the repair company found out that the model is discontinued). Avoid like the plague!!!
Cinch home warranty service is 1000% times better than American Home Shield. Customer service and response time have been great. Look forward to using Cinch Home warranty service again.
I am 81 years old and live in Ny, where my hot water heater burst during a snowstorm. They couldn’t find anyone to come out for over a week. They told me they’d send me an email authorization to get it done myself. Two more days later, no …
This company is a SCAM! Having this insurance has cost me more than I would have spent without the insurance. They have taken my money and my problem just got worse and cost me more money. They are currently in breach of contract. They …
Not responsive to emails or calls. On Hold for over an hour or phone not answered. When answered, hear roosters crowing in the background with telephone operations working from the Phillipines. 3rd party contractor, Sears Home Services, …
I have had this service for almost two years now…when my air conditioning broke down a month ago, I waited two days for a tech but he was unable to repair it and said a purchasing rep would call me the next day about ordering a major …
They will put you on hold and you will eventually give up. Yes, they will either offer you $50 for your appliance and you will never get it replaced or installed. This is a real SCAM, buyers beware. If they really care, Amanda I hope you will call me and help me.
“BEWARE” Been dealing with this company for the last month for an ac and a washing machine. Cinch has not paid for any repairs we get the run around every time we call no one knows anything. They are sending another guy out to look at …
Please avoid this company, you guys can not reach them easily, I paid $220 deductible for repairing a dish washer but still is its leaking and not repaired, don’t trust thier 6 month warranty. …
Our Representative was wonderful. She made sure we understood all the advantages of having Cinch as a home protection plan. She explained how each plan works and helped figure out which would work best for our needs. She did not try to sell us any type of “”add-ons”, something we appreciated.
I have paid cinch for 3 years now. My heat went out a month ago and I put a claim in! I have a 9 month old baby and a 3 year old and we are in 30 degree temperatures right now (and it is snowing outside). I have called everyday for a week …
Wyndham customer service transferred my call to Cinch and made me buy this service after making a false promise of their gift cards. I not receive any gift cards for enrolling this service and moreover they charged me extra on my credit …
DO NOT PAY FOR THIS SERVICE, ITS A TOTAL SCAM… they refused to cover my oven even though the problem with the oven was fully covered in black and white writing in the warranty contract. Even the 3rd party repair personnel who come on …
Our A/C unit got messed up during the last heat waves and we put a claim on it with no solution yet to our problem I have 4 kids that I had to keep cool and now winter weather rolled in and I have to buy indoor heaters to try and keep us …
I have waited for over five months for them to fix my cooktop. They have dispatched service support but they just order more parts. Now they have turned it over to Sears and nothing has happened for over a month. They keep saying they …
I would give 0 stars if I could! We are 3 weeks without a hot water heater. We contacted Cinch when the heater blew (we had a flood). They sent a provider to tell us what we already knew – we needed a replacement unit. It took TWO weeks to …
Terrible customer service and will lie about reimbursement!!! I had a hot water heater leaking, set up service, waited a week and nothing. I finally got someone on the phone and they said they didn’t have any service techs in my area and to …
This is the worst company to deal with. The air conditioner unit needed to be replaced. I live in San Antonio, TX; the temperature inside the house was 110 degrees.. It took this company over three weeks to have parts shipped. Horrible …
Cinch’s public website reviews must all be paid for lies. When you select the prompt as a potential “new customer” they pick up on the second ring with an uber polite helpful friendly live cust service rep. When you call as an established …
Stay away! First claim and they do not cover what they outline in their service contract. The problem I’m having is verbatim what is outlined in their service contract and they’re stating they won’t cover it. No integrity and embarrassing …
Our HVAC had to be replaced. Although it took 2 weeks for the unit to be ordered, received and installed, our $1330 deductible was more than reasonable. The HVAC company Carter Controls LLC was professional, went over and above to be sure everything was working properly and were all eally nice too!
I started having trouble with my dishwasher back at Christmas time. And I just got it fixed just a couple of weeks ago. So that tells you what kind of service you will get. Plus they’re appliance repair services, have the lowest reviews. It’s always one problem after another, and it took forever to get anything fixed.
Horrible experience with Cinch on a recent A/C split coil issue. I reported a A/C issue. Prime Services (one of the Cinch service technician partners) came and detected Coil leak and its been 5 weeks since we initiated the request. …
Purchased an 8 year old home whose seller included a Cinch Home Service contract. Found several plumbing issues with leaking faucets and frost free faucets attached to main home. Called for service and was told only items inside the house …
This company is awful. It has been almost 2 months since my microwave stopped working. It has yet to be fixed. Furthermore, RR Appliances called to reschedule my appointment to next week. This is the 2nd time they have done this. I have …
Crooks. Warranty is set up to be a scam. Any large claim (HVAC, etc.) they delay for months and hope you will use a third party and they then deny coverage. They did 2 faulty repairs. After I prepared to file suit against them (I am an …
This company is a scam and will steal your money (Boca Raton/West Palm Beach area). If I could give it zero stars I would. I purchased Cinch home services and regularly paid my monthly fees. Then a problem arose with my air conditioning. …
I have experienced some of the poorest customer service reps with this company. Employees are incompetent. Stating that my warranty was not paid for, misquoting what was covered in my contract. The service providers that they use are very …
My AC unit broke 4 weeks ago (compressor and capacitor), so far Cinch has done nothing to take care of the problem. First they sent us techs that didn’t have certifications to work on the unit. Once they finally found a tech that could do …
I’m so upset right now as I sit in my home and it’s 87 degrees. I been having an issue with getting my a/c unit fixed for over 3 weeks. Escalated to a manager today, she placed me on hold and transferred me back in the que. How …
zero stars! I have been dealing with this issue for 5 weeks. I ave a LG refrigerator which doesn’t cool or freeze. LG has sent someone here four times and replaced the compressor, freon, the control board and it still doesn’t work. I have …
Worst service ever! We should be able to give no stars, and this warranty company is one of them. My AC went out in June after sending 4 techs that didn’t fix the issue, the last tech reported my coil needed replacing. Lies after lies from …
The worst company. They want to charge you in advance before they give you a company name to call for you to set up your own service. $140 just to come do a diagnostic and no guarantee that you won’t be charged more even after you paid for …
Cinch is the worst Home Warranty. They use the name Sears, but it is serviced by Cinch.
They charge service fee upfront, so if the technician does not show up, and the …
Caution!!! DO NOT sign-up with this company as they cheat and deny the service of the appliance when it is broken and requires repair. They charge monthly premium which I’ve been paying for years. Also, I paid the deductible for the repair …
Cinch Home Services they have taken over the contracts total protect home warranties I have found since I’ve been with them they prey on the elderly knowing that sometimes the elderly don’t understand and they take their money knowing that …
SCAM. This company refuses to honor the terms of their warranty agreement. They have techs who have basically no appliance repair knowledge come out multiple times to your house over months, falsely describe the problem, and then refuse to …
Be aware of this company and don’t ever work with them. I requested the repair service in July and their third-party service provider came for diagnosis. The gas was leaking from a small part in furnace and they said they needed to order …
Horrible claim process. I get anxiety every time I call them now. I just know they’re going to come up with something on the fly. They’ve given me the run around on several occasions on different types of claims that I have made too. …
Do not give this company any of your money! They will do everything possible to not help. Always, the response is “It’s not covered” The service providers aren’t working for you, they are working for Cinch. The ones we encountered were not …
A scam is defined as a dishonest scheme. I believe this definition summarizes this company perfectly. I have had this service for a little over three years. I now consider myself the dummy for keeping it so long. …
They offered me a replacement washer to be delivered on 7/19/22 today is 9/9/22 and I have no washer. They said I would be contacted on 8/31 within 24 hrs. to select a different washer because the one they offered in July is not in stock, …
I have been on hold for the past three days to get the run around every time. I have been on hold for over an hour and a half every time just for one just to place me back at the end of the hold line because he didn’t know how to help me. I …
I have been under 2 contracts with Cinch, the first one they provided coverage of the house without question, the second contract on the same house, they have ignored the emails and questions i have been asking for a week on an AC unit …
The WORST home warranty you can get. Their sales line will answer promptly and are very sweet in selling you the contract; but when it comes to warranty claim, go help you! You could be on the phone for hours, and when you do get through …
Very disappointed. I have had Sears home warranty (now Cinch) for 10 years. Ordinary repairs have been fine and I felt it was worth it. But my heating broke, and they refused to fix it, inventing a story of why it isn’t covered, leaving …
I called Cinch on July 19th with a smell of gas around my furnace. 1st their contractor (Sears) couldn’t send anybody for 3 weeks. On the day of the appt they didnt show up and could only rebook for 2 weeks out. Engineer came and found a …
i had cinch for a little over a year and filed my first claim in June. The AC wasn’t cooling. It took the tech two days to come out. He went to the outside ac, hooked up his gauges and told me it was low on freon. he stated i would haave …
Purchased my home, got the premium package approximately 2 years ago. I’ve contacted Cinch a few times since then. Paid my deductible and for each incident, each repair person stated the work isn’t covered by the warranty! NOTHING! This …
Filed my first claim on Monday. Called the contractor they assigned 4 times. Called customer service, was hung up on when I asked for a supervisor. Was told a supervisor would call me back on Monday. It’s now Friday and I’ve heard nothing …
We made a claim re: HVAC units re: A/C-May 2022. A service provider came to look at our units and stated he was ordering parts. The service provider alerted us that the company denied fixing one of our units-and parts were apparently …
DO NOT USE THIS COMPANY! I had good service till switched the name to Cinch. 2 weeks ago I had to place a claim for my water heater that went out. Talked to someone to someone and had a technican about 3 days later. Keep in mind I pay …
Microwave broke called cinch paid the $165 service fee. Cinch had a tech come out 2 weeks later to tell me they have to order the parts and will be back 1 week later. Today my appointment time was between 8am-5pm. I called this morning at 8 …
I have had a Sears Home Warranty since 2017 but since sears was sold of and Cinch Home Services has taken over it has been nothing but a hassle. All the reviews you have seen in the past year that are 1 star are correct. There customer …
I purchased a new home in Sept 2021 and unfortunately was provided cinch as our home warranty co. We contacted them May 2022 about our refrigerator. Their contractor didn’t show up 3x, they said I had to wait for details info on what was …
1. We got our dishwasher fixed (new control panel), but it wasn’t fixed correctly (technician didn’t hook up the hot water), so they scheduled a technician to come back and they actually fixed it. It broke 4 months after that–won’t start …
This sounds like just what I need – I am looking forward to having this. My enrollment experience is not quite what I had hoped though. The woman who called me said that once I got my email, that I would be able to go online and add my …
For 45 days I have been waiting for a furnace approval since the blower motor is not in stock. I call customer service and in addition to waiting for more than 40 minutes for them to answer, they only say that they will escalate the case …
HORRIBLE Warranty company. We’ve had the company for over 3 years. We are NEVER able to get a contractor established in a reasonable amount of time. Recently our hot water heater broke and we didn’t hear from the company for 3 days, they …
I had a policy with them for 7 years. They were decent until about 2 years ago, when they increased their prices and began having longer wait times for service. Recently I had someone come out for a/c service 3 times without fixing the …
This is the worst company EVER!!! The companies they use for repair are absolutely incompetent. My air conditioner has been not producing air for the last month and now is leaking water from the air handler which saturated my carpet and …
I should have cancelled my Sears home warranty when Sears went bankrupt. Cinch home service handle some of Sears warranty claims. Everyone I talked with had NO clue what was really happening with my claim. No documentation of who I …
The Sears home warrantee service technicians are great. Unfortunately their Cinch Home Services website really sucks. Also, you can almost never get someone to come out and work on your appliance right away. Most times it takes a couple …
I came here to share our experience to make sure everyone has the chance to make an educated decision before purchasing Clinch home insurance. They have a poor rating with many customers sharing their horrible experience with this company. …
I should’ve listened to the other reviews. Do yourself a favor and look elsewhere for your home warranty coverage. The technicians they’ve sent have not been knowledgeable, our service fee has gone up each time we’ve had to make a call (no …
I’ve used this company for 5yrs now, since back when it was called HMS. So far, they have been pretty good with communicating and coverage. I have had some warranty services done and am happy with them. I just wish they covered a few more hvac parts and services. Other than that, I can’t complain.
We are in Texas and were having an issue with our pool pump. Cinch initially sent out a plumber, AAA Services, who had little to no knowledge of pools. He stayed less than five minutes, did zero diagnostics, and misdiagnosed the problem. He …
DONT DO IT!!!!! The worst customer service, if you can even get through to a person. If something breaks and is clearly listed as replaceable they “get a second opinion” from another company and drag you along for as long as they can and …
After a slew of issues at home (garage door, dishwasher, faucets, toilets, bathroom fans) it does not seem to be worth it. It will cost you $150 every time to send someone out, plus a $15 convenience fee. The most ‘Cinch’ thing to have …
Ever since Sears All-in-One Home Warranty outsourced to Cinch Home Services, we’ve had nothing but issues. First, their customer service department is absolutely the WORST! They provide several phone numbers but they all route in to one …
DO NOT PURCHASE! TOTAL SCAM!!! We have had nothing but difficulty … getting anything repaired is impossible and the subcontractors are scandalous. The subcontractor .. My Appliance Guy (Falls Church, VA) cannot repair our stove, after …
Cinch charged me for services for 5 years after filing a small claim for my ac unit, I was told they don’t have a provider in my area. Odd because they were charging me for a service they couldn’t provide. As a resolution I was told by …
Updated review. Our fridge appears to be working now. It took 3 service calls and two different providers. If Amanda is a real person, then I thank her for her response to my previous review. Something to consider for this company. …
Don’t waste your money when you buy this with a home purchase. Paid $554 for my home plan. Sent in a claim and paid $160 to have tech come out to fix my cooktop 3/30, 2 days later a repair man showed up, said it was a loose wing nut and …
Awful isn’t even close. I WAS a customer for 7 years. My furnace goes out. Agent gives tells me they will offer around 1300 and I can replace on my own. Took several efforts over a few weeks to try and fine my money. Then I’m told I was owed around 900. Just put $75 away every month for home repairs. They are complet rip off.
Very satisfied with tech, called with estimated arrival time , knowable and friendly. I ( customer ) decided not to go with repairs to dryer do to wait time on ordered parts for a 12 + year old unit. Gave 4 stars due to repair parts not …
Called for AC repair, came out and had a tech say my compressor needed replacement. Cinch sent another tech to verify. Second tech tested nothing, wrote numbers down and they denied my claim. They said the second tech said the compressor …
A week and a half ago, our AC started not working properly. We called in an order through Cinch, that we have had for 3 years. The tech came out. Told me there was a leak in the coil and it needed to be fixed. He charged the unit ($400+) …
Put in a claim for my microwave. Was charged my deductible upfront before anyone could look at it. Two techs came out to service it and said it can’t be repaired and needed to be replaced. Called into Cinch multiple times to follow up …
This is a nightmare! My refrigerator stopped 8 weeks ago. They could not find a service provider and so they provided the alternative method (which is not in my contract) to find my own service provider. I paid them the deductible of $75 …
I’ve been with them for 4years I placed an order for a technician to come out and fix my washing machine. They came out and said it was the draining system. They did not even inspect the washing machine. They looked at the codes on the …
On 10/16/22, we realized that we had no water and immediately realized that most likely, the issue was related to the Well Pump. We called Cinch Warranty who assigned a provider to do the service call. On 10/18/22, the assigned provider …
If I could give negative stars I would. Called about the washer more than a month ago. Technician came, diagnosed and then did not show for three scheduled visits. Neither Cinch nor the service provider would return or answer a call. …
I’ve had several home issues over the last two years. A broken dishwasher. An above the oven microwave. An AC fan. Cinch has been great to work with. They offered to ship replacement parts or cut a check for a new appliance. I am well satisfied with communication and results!! Highly recommend!!
Horrible service. My hot water heater broke, was leaking everywhere, and I had no hot water for over 6 days waiting for them to find a technician. Then they still made me pay $610 out of pocket (on top of the $580 I already paid for the …
Fridge out not cooling, cinch sent a 3rd party to repair. Great guy, diagnosed bad compressor. Cinch won’t authorize repair until they come out because the compressor is still under factory warranty. It will be a total of 10 days before …
I would give them no stars if I could. They used to be pretty decent when it was Just Total Protect. Over the last few years, they changed, and the prices and deductibles increased. When called for service, there were more items that they …
We have barely had them for 2 weeks and it’s already been a HORRIBLE experience. DO NOT WASTE YOUR TIME OR MONEY on this incompetent “company” We purchased this home warranty with our new home thinking we covered all bases. One week into …
If I could leave a negative one star, I definitely would. We bought our home 9 months ago. Our realtor recommended asking for a home warranty because it was an existing home, which we agreed to. This is the first time that I have had to …
As a new home owner I purchased cinch thinking it would be reliable, my heater went out. In Wisconsin winters are rough. Scheduled an appointment 2 weeks out, tech came and did the “repair” but it wasn’t the right piece! Why do you ask …
Home Warranty is so important as a homeowner. My AC stopped working in San Jose during a heatwave. What would have cost hundreds and time to get parts. I just paid a small deductible and the technician had the parts on his truck. So no need …
Seriously… Cinch cannot locate a plumber in Cincinnati to repair a leaking bathroom faucet!!! What a joke. We’ve been waiting four days with buckets catching water dripping into our basement and after a dozen calls, to be told that there is …
DO NOT USE CINCH!!! I’m beyond done with this company!! I submitted a claim on Monday, 6/20/22 for a leaking water heater and no hot water. I was told that a service provider could not be located and their dispatch would find a service …
Edit: so they told me to email their help desk and their help desk was basically like “sorry we lost you as a customer but we’re not going to help you.” So they just reply to the reviews to make it look like they’re willing to help. They’re …
My realtor got me this warranty company. My air conditioner stopped working, of course during 100 degree days. They have to pick the service provider, it took them 8 days to come out. Said the unit is working, but needs to be cleaned and we …
I was asked to renew my policy TWICE for one year, and on the second time they called me to renew, they reduced my coverage and removed premium upgrades I had before (which I stated that I wanted during the first time we tried to renew this …
I had them for about 3 months when I needed to call for my first service. It allowed me to look for electricians in my area online but it kept coming up with none. I called customer service and explained I needed an electrician. They wanted …
If I could give zero stars, I would. I had an emergency breakdown with my air conditioning and heater. I have severe asthma and an elderly mother who live with us. We live in the Northeast and it was June so it was hot and humid and the …
Our experience with Cinch should be a buyer’s beware tale for any existing or future homeowner looking for home warranty insurance. What was a gift from our real estate agent turned into a multi-year subscription for our family when we …
I would give them negative stars but I can’t! I have been with them for 4 years and thankfully didn’t have to use them except once before. I had a recurrent issue with my microwave door. I waited over 3 months and finally today have been …
May 27 I had put in a repair for my ceiling fan that was not spinning. After having to call as their online system would not let me place a claim, they told me they needed to outsource to find me a service provider. Days later on June 1st, …
Possibly the worst service I’ve ever experienced. I signed up for their home warranty plan and have been paying $42-$46/month for the past 7 years. When I finally needed the service last month, Cinch scheduled two service technicians, both …
I’ve had the service for roughly 3 to 4 years. There have been about 4 separate claims over that period and it’s been great. You might not be able to get things as expedited as if you booked without the warranty but it’s been a life saver. …
I have faithfully paid my premiums for this insurance company for the last two years and felt they would be amazing with the constant reassurance. I am a first time home owner and got this insurance to try to cover all my bases. At the end …
I rarely write a negative review, but this company is terrible. Each time there is a service request, I end up paying from my pocket. They try so hard to avoid covering any service but are efficient in taking the monthly payment. I spend …
We purchased a Complete Home Plan during purchase of new home. 12 days after our plan became active our water heaters pilot light would not stay lit. We contacted Cinch and had a plumber come out a week later and they diagnosed the problem …
Our refrigerator broke down and my husband was able to call and get someone within the week. We were notified of the time frame the tech would be there instead of waiting around all day which was great! He fixed the problem and we didn’t have an issue! Happy with my service!
Cinch Home Services Home Warranties review
On Feb 7th our furnace quits working. I go online to file a claim, and am told from the online process no is available to do the repair and that I need to call …
This is the worst home warranty company. I have filed a service request 3 times. All 3 times, the response was extremely delayed – nothing faster than 4 days. I filed for A/C, Water heater, and Heat. Each time, the service provider couldn’t …
My representative, Georgina, was very helpful & knowledgeable. She is the epitome of excellent customer service. Keep up the good work!!
I can’t give ANY stars for this company but had to add at least one to post this feedback. I had an ice maker stop working and the technician was unable to fix it. I had signed up for a home warranty policy but have quickly cancelled it. …
I opened a claim with Sears Home Warranty / Cinch regarding my dishwasher on 01/10/2022 and have not heard back as of 03/14/2022. One of the parts needed to fix my dishwasher is no longer available. They need to either replace the …
My had to be replaced and I opted for Cinch to replace. There was no communication about the original delivery of the new wall oven. They told me it had been delivered when it had not been. Then they had me call all over to find the …
My dryer drum wouldn’t turn with clothes in it. I paid my deductible and the repairman were here the very day they got the request. It happened on the weekend so had to wait till Monday. He showed up very promptly, early even. Thorough and friendly. Excellent service. Alex did a great job!
I would not recommend Cinch to anyone. We are going into winter and our heater has been broken the past 2 months or so. The first time we called to get it fixed, the technician who came out said he fixed it but the same problem started …
I really enjoy having this warranty. They immediately provide service repair. I placed the service request online after work on a Tuesday night. I got a call next day moring, on Wednesday from repair company LG. The Tech asked me questions …
So far we’ve had to use cinch twice in the last year (first year of owning our home) and I don’t want to exaggerate but it was by far some of the easiest warranty coverage I’ve used. No one to argue that something needs taken care of, no …
Needed a new Hot Water heater after purchase of our “new” home.
Selling agent had home warranty, and is good for a year.
Trying to get local plumber to take care of it, but Cinch will not use local …
Lucky to get one star. The worst warranty service company in out there. In case of an emergency, on the weekend, in particular a Sunday their technician will not respond nor does their customer service.
BUYERS BEWARE! Stay away from this company. Very deceptive and unethical business practices. I cannot understand how they are still in business. Over 3800 complaints on BBB. Check their reviews and complaint record. I don’t recommend this company.
Great job professional manner timely response no issues. No run around. Really glad I chose to go with cinch as my insurance company. Will stick with them for next 20 years.
I’ve had this company for a year during which my ac and hot water heater failed. In both instances they sent very low rated service providers who provided estimates then failed to do the job. Sears put freon in a leaking AC that ran out …
This is the best home warranty company. They are prompt in getting appointments scheduled and I have never had a service repair they did not cover!
Claim and service handled perfectly from start to finish and in one trip as well. A JOB WELL DONE BY ALL!
If I could give negative stars I would. This company is the definition of a scam and all associated “service providers.” I can’t believe I let anyone associated with cinch in my home and allowed them to touch my belongings. STAY AWAY!
Total scam of a company. The motor on my ac unit went bad and initially they approved it to be replaced and said the parts were on order. 3 weeks later I received and email saying they will not cover the repair unless I spend $800 on having …
They’re pretty quick. I wasn’t crazy about the AC repair man but everything was taken care of
I’d recommend you choose a different provider. Cinch was disingenuous in a recent decision to not honor my contract and fulfill an HVAC repair at my property. Their reason for the denial was an argument that a pipe attached to the HVAC …
I’m sorry some people have had a bad experience. We were lucky here in Nashville to get A&E. They were prompt and fixed our dryer quickly.
The repairman was very knowledgeable and was able to quickly diagnose and fix the problem with my microwave. I would definitely call them again for any future appliance repairs I may need.
Don’t waste your time or money with this scam of a company! They give you the run around, horrible customer service agents and English is not their first language so will struggle communicating with them, that’s if they don’t just hang up on you!!
I have had 2 service calls with them. They both took at least 3 service calls to fix. Our dishwasher has been broken 5 months now. Was suppose to be delivered yesterday July 26th. Still nothing. Do NOT EVER DO BUSINESS WITH THEM
Terrible. All foreign dispatchers and others. Can’t ever speak to someone in the states. I’ve been waiting months for what I know is a completely broken microwave. But they keep scheduling technicians who bail on me days ahead of time and …
Wonderful service!! My AC unit stopped abruptly…AC technician was out to my house within 2 days!!
They were very knowledgeable and professional. My unit started working that …
Straight scam. They cover nearly nothing related to repairs/replacement. You pay a (high$) service fee up front for someone to come tell you they can’t fix anything, THEN, the company sides with the service provider and requires you pay …
So far have received very good response – most recently excellent when Mohammad from A & E arrived for follow-up repair on dryer. All fixed one day after calling.
have been a customer for over 10 years and every time I called for service Cinch was there. However this last claim Cinch told me that I had to find my own vendor and they would reimburse me. I was a little skeptical at first but sure …
We are very satisfied with our whole warranty experience. The technician was on time, very pleasant, very willing to answer any questions and the work was done in good timing. We are now back to feeling comfortable again. We are grateful to have our warranty
The repairman called and gave me a time that he would be here, which I really appreciated. He also kept me updated on what he was doing as he worked to get my a/c cooling again. He was very pleasant and informative. I appreciated this very much.
My stove top is not fixed, nor my wall oven. My refrigerator took 3 weeks to fix. They do not communicate. I am canceling at end of agreement if appliances are not fixed …
This company is a nightmare. They take your money willingly, but do not provide a service. Wait two weeks for a repair, then they call at last minute to cancel and put off for 2 AND A HALF MORE WEEKS. No customer service, no live persons to help, no good.
I am recommending not to use these people if your primary language is English. It’s my opinion that the people who answer the phone have no comprehension of the language. In my experience, they are likely just reading lines off a sheet of …
I have been a member of Cinch for several years. When I have needed service on a covered system they have been there for me. My washing machine recently wore out. Cinch replaced it quickly with a new compatible washing machine.
Good service I placed my dishwasher repair claim on line on Wednesday and the technician showed up Friday and fix it right away. He had the spare part with him. Awesome !
The worst home warranty company ever, call wait time 1 hour, agents pearly speaks English, it takes them 5 days to assign someone to fix the problem, and at least a week for the appointment itself, and a month for parts to come. Complete waste of money and time. Will never renew with them again.
1) Don’t trust positive reviews. They will fix appliance, smaller issues but when our AC went out it was a completely different story. We were given two choices, use their dishonest, disreputable, rude vendor(s) or take the payout of …
If I could give 0 stars I would! Just like slot of customers on here, I too was promised a reimbursement after I was told that cinch would not be able to find an electrician in my area that could check why my upstairs plug sockets wouldn’t …
Good Afternoon Steve Upshaw.
I have tried to call several times and could not get through to an agent. Being …
WARNING!!! If I could give 0 stars I would.
CINCH/Sears does not care about their customers, listen to their customers or try to solve anything quickly. …
I would give them Zero stars, if I could. I pay all my fees and they deny my claim, despite it being in black and white in their own policy. My waste line broke coming off the kitchen sink. It is completely within the foundation, which is …
Awful. My microwave went out in February. It is now August, and we still do not have a working microwave. The people they contracted through (All Star Appliances LLC in Kansas City) to fix the microwave were terrible, and I attempted to …
I recently used Cinch for my first claim. The whole process of repair/replacement was easy and fair. Most importantly, I feel much better knowing Cinch will be there for the next time I need them.
If I could leave zero or negative stars I would! The worst company and customer service ever! Called in a claim for a wall unit ac on June 13th. Tech came out two days later (June 15th) said it needs to be replaced, it won’t turn on and is …
My partner and I submitted a request on 6/7 to have our A/C unit fixed. It has now been over an entire month and the issue has still not been resolved. …
This is the worst company ever. We contacted them because our AC was not working, they sent a technician out to complete the repair. After barely checking the system, he stated that all we needed was Freon and put freon in the unit and …
This company does not deserve one star. I am a caregiver for my 83 year old father and my a/c went out. I called CINCH and I can’t begin how I have gotten the run around. I spoke with a man with broken English and he escalated my case to …
Very professional technician. He did leave empty box from part. But he did leave area clean and put things back in place. He Did above and beyond service. He even told me how to maintain water flow in my machine. He was Very smart and explained everything to me. A very nice young man.
Cinch has to be the WORST Home Service company on the market. Every reported issue takes weeks and multiple calls to get any resolution. A couple of months ago I reported my primary pool motor was making loud noises when it was running and …
This business should not be allowed to continue. We were robbed of not only the monthly service fee we were paying but also a full deductible for a service that was not provided. They. are. a. scam. Why didn’t I look at the BBB reviews …
I hate doing laundry but even so I can’t live without my dryer! Tech made it through the heavy rain and went straight to work. I was worried when I saw that he had completely dismantled my dryer but he cleaned it out, fixed it, and left it …
I have been with Total Protect now Cinch for 12 years now. Each time I had a problem they took care or it (while the were Total Protect) and I was pleased. However, my dishwasher starting leaking and I contacted Cinch and after a week …
Cinch sent a third party company to repair my AC 9 times before agreeing to replace it!!
Once we received the new unit and had it installed it worked a week before no …
I have been with Cinch for YEARS! i have automatic payment of premiums so no way to miss a payment. I had an issue with my water heater. I was told they could not find a vendor. I asked the customer service representative can I get my own …
On approximately Jan. 3, I filed, and paid for, a claim to fix my HVAC unit. I was assigned ATR home services. They came out ad diagnosed a problem with the fan and had to order parts. On 1/12, someone came to replace the board, couldn’t …
I was a cinch customer for 2 years, I had very bad experience with them. When my appliances broke, it would take weeks to schedule an appointment and a technician to come and fix the appliance. Imagine being stuck in Florida summer for 3 …
Company is a scam. AC isn’t working, and the repair guys got it working but it only lasted an hour. They came back and found the problem. Then Cinch said they won’t cover repairs because aperently the ac working once in a while is good …
My experience has been horrible and still not resolved I’ve been unable to reach someone by phone but some weeks ago your representative stated that I would receive a refund for $135 the 1st vendor that arrived could not fix the problem so …
I have been a customer of Cinch/Sears home warranty for over a decade. When Sears owned the company I had no complaints with their service. Now that the company is owned by Cinch it has been a nightmare! I have been trying to get my …
My AC went out! I noticed it on Thursday evening. Called cinch, they connected me with a technician, he came out Friday morning and my AC was fixed! Just had to pay the fee for them to come out and it was done. Highly recommend, this was my first claim and very easy to do
When my air conditioning system failed, they went over and beyond to help me get relief from the heat until my unit could be repaired. They handled everything to my great satisfaction since I was having a multi-system failure. The repair …
I just wasted my hard earned money as premium for worse home warranty services. After paying a very high deductible, I was charged more by service provider of which not a single penny was reimbursed. It seems that all in claim dept went …
Very dissatisfied with this company. It is impossible to speak to someone from customer service. The phone menu does not give you the option to speak to someone in customer service, and they come across as very unwilling to help. When I …
A Cinch warranty was purchased as part of our recent home closing. In short, the terms of the policy are an absolute joke. Our sewer line failed, and the only repair the policy covers is “normal wear and tear.” The policy then proceeds …
I have been a policy holder with Cinch home warrenty for 4 yrs. They have always expedited my claims in a timely manner. They by far are a 5 star company. I recommend Cinch to all home owners looking for safe and secure coverage for there homes.
They run a fraudulent warranty service under the name of Sears Home Warranty. I have called over 5 times this week to wait on hold for 30-45 minutes and repeatedly get hung up on. I doubt anyone who is employed for more than a few months …
My ceiling had a brown spot which I thought was a plumbing issue. Filed with Cinch they set a tech out he indicated that it was a A/C issue. This started on June 21,2022 I made several calls to Cinch I was informed the plumber had not …
My mother is 87 years old and her dryer has been broken since June 28th. They never came out to assess the problem but ordered parts and scheduled a repair on July 23rd. The parts arrived at her house around July 20th and they cancelled her …
I have called Cinch Home Services 15 times over the last month for a non working dishwasher. I have the whole house under contract. Each call takes approx. 2 hours of hold time, it is not possible to escalate to a supervisor. My dishwasher …
Today is July 26. Claim was open on May 20. Over two months later, my refrigerator is still broken. And after talking to several cinch reps, including account manager Pamela, I’m still at square 1. This is after being charged $210 for …
I had a very bad time trying to convince Cinch that my +22 yr old AC broken unit is not cost effective to repair, three repair calls in just one month for same reason, same last year and prior years. Spent two weeks with no AC at approx …
I trust Vladimir Putin, more than the con artists at Cinch Home Warranty Insurance. How these “people “ can fall asleep at night is unreal, as who they are and what they do to hard working Americans is unconscionable. …
0 STARS is more appropriate. Submitted claim on 4/19/22, technician looked at AC unit but could not identify issue and claimed some wires were incorrectly connected (which she says she fixed) but couldn’t find the short. Cinch was supposed …
Fast service. I did have some problems at first with initial scheduling and making a claim but once I got another representative on the line he was very helpful and things were smooth. I also like that they require the deductible up front …
While I have no idea how Cinch compares to other home warranty services but I would rate this as pretty much a total waste of money. Home sellers and anxious realtors seem to love them I suspect to create a sense of peace of mind for …
This company is VERY quick on picking up the phone to sign you up but it will always take minimum 40mins to get customer service on the line for anything. The tech who came to see our appliance told me it’s old and no parts are available …
I am so frustrated and at a complete loss of what to do with this company. PLEASE save yourself and never use Cinch Home Services. We have been out of a washer for months. We are now faced with the out of pocket cost of our monthly …
I’ve had this warranty for over 3 years now and I must say that my experience with them has always exceeded my expectations. The technicians are always professional and courteous, and very well informative and knowledgeable. My service is always excellent. I highly recommend Sears warranty protection.
Absolutely terrible!!!!!! If I could give zero stars I would. Their incompetent, unskilled, lie about service they’ll provide, and don’t show up or return phone calls!!! …
Critical: A/C
We submitted a service request on June 17, 2022 due to our A/C unit not properly working. The first service provider that was assigned voicemail was full so a …
This is in regards to my long standing account and reimbursement for an out of network furnace replacement. …
I am beyond frustrated! We have been paying on this home warranty since august of 2016. On May 11, 2022 I filed a claim because our Central Air unit stopped working. We had a repairman out within a week and it was found that the whole unit …
Signed up for a Fixd warranty when purchased a house in 2020, then renewed again in 2021 to a monthly whole house plan. At the end of 2021 our hot water heater broke, and I went on the app to make a claim, and it said our warranty had been …
Cinch home services is well worth the cost. I have been a customer for 5+ years. The techs arrive with in the window of time that I selected. The techs are well trained and knowledgeable in their appliance area. They are kind and respectable to you and your home. They are quick to repair or replace.
Only because this is the lowest available. They have cancelled my work three times. Called on Sunday. July 24. I have the Cinch warranty and 10 year extended on my a/c coil….and they still have not come out since the initial diagnosis on Monday. July 25. 2- 3 hold and repeat calls to get in toucch. Horrible Service. BEWARE!!!!!
I have been with Cinch for over 11 years (8 yrs with Home Protect name) now, missing no monthly payments to them. last month they advised me that they could not find a plumber to come out in my area. Asking me to find a plumber and then …
I wish I could give this ZERO stars. As long as you don’t actually need to use your home warranty, then they’re great… …
We have had Cinch as our warranty provider for several years and have been very happy until our last 2 claims. …
I bought Cinch Home services for a home I purchased in Oxford CT in March 2022. I had an issue with my washing machine. I had someone come to my house to unclog a hose. It took 5 days to get someone to come check it out but I was never …
NOT WORTH IT! Total ripoff. We purchased a policy with additional coverages for our pool. When we had to make a claim, it was nearly impossible to get ahold of anyone or get consistent communication. We had to pay a separate fee to have a …
I had this home warranty from a house I purchased. In it, the there was a preventative maintenance benefit. I thought that was cool. I read the blurb, in it it states you can schedule preventative maintenance for AC or Heating after 9 …
I’m writing this review while currently on hold… So far I’ve been transferred twice and hung up on once. I called back and have now been on hold for 50 minutes thus far. The rep that dropped my call never called back, but verified my …
Cinch home warranties are an outright scam. They will do everything in their power to screw you out of your money and to get out of their contracted duty. They broke my wall oven, and refuse to fix or replace it. Their sister company A&E …
I called about my hot water heater being out in December. The guy I spoke to took my credit card info and then told me it would be 4 days before he could get someone out to do the repair. I asked that my card be refunded for the deductible …
LIke most of the other reviews, Cinch promises but does not deliver.
I called 5/09/2022 about my free standing ice maker not working. Cinch said to …
I have been attempting to schedule a repair on my cooktop stove since March 2022. I have experienced numerous delays. I spoke with a customer service manager to resolved the issue. She assured me that I would receive an email and …
I’ve had a warranty on my home appliances and air-conditioners every since I bought my home in 2001. The warranty company has changed owner several times and each time, I received less and less coverage. I’ve had so much trouble with this …
The worst customer service I have ever seen. The service was great when the company was Total Protect home, but now that it is Cinch home protect, this is so bad, I am going to cancelling my service with them. I have spent 3 weeks trying to …
This was the best experience I’ve ever had using a home warranty company! Submitted a claim on one day and the technician came out the following day and replaced our hot water heater with a new one the same day. No hidden cost or fee! Great job!
5 star excellence! I could not have asked for a better service experience. My service appointment was scheduled right away. The technician, Weldon, was perfect. Prompt, professional, thorough, courteous and fast. …
Been without a dryer for 3 weeks. We had an appointment but no one showed up or call to say they were not coming. It’s expensive to go to the dryer for a family of 5.
Just the facts:
-I bought the home warranty for convenience.
-The only time I needed to use the warranty was to replace a broken water …
The Good: The assigned service technicians in the Florida Treasure Coast area do a good job.
The Bad: The phone menu system is the worst I have ever used. Practically …
A Cinch Home Warranty was transferred to me when I bought a home. Thank god because I would hate to pay for this service. Hold times are endless, customer service reps can not give you any information that isn’t on the website already (why …
If you think your time is not important, use Cinch.
If you think fixing your appliances is not urgent and can wait until after expiration of the contract, use Cinch. …
this company is a lie! I paid the insurance for my appliance for 3 years and when I file a claim for my washing machine, they tell me that the insurance does not cover it.
It took 25 minutes to set up but I think the woman that I worked with was knowledgeable and that means a lot when you are purchasing a long term policy, like I am anticipating.
Do not do Busniess with them they are scammer before sign up they will tell you everything covers once you call them they will charge you 90 dollar they will this jobs doesn’t cover so cinch company are joke and bunch of scammer do not fall …
This is the worst company I have dealt with. Even worse than Comcast, in terms of customer service. I have had the plan for a year and am trying to use it for the first time, and only get incompetent customer service and NO service for a very simple dishwasher repair. Don’t use Cinch!!
This is second year that i have bought the warranty from this company unfortunately now that i need to use there services its getting very frustrating. very unprofessional and un trained customer service representatives, now its been more …
This company is nothing but scam artist. They make u pay a deductible upfront and still don’t do the work. The contractors thru the company is scammers as well .. if they send honest plumbing to you run. Do not let these scammers Get ur money.. don’t even waste ur time having them as an option. Just don’t do it!!!
Fridge ice maker stopped working. Jorge, the technician, arrived on time. He had the parts on his truck and about 45 minutes later we had ice! Jorge was polite, professional and very nice.
The easiest time I ever bought home warranty, ever. Price surpriser me. Alot cheaper than anyone else i have tried.Where are yall loated? How long will I have to wait if I have a problem?
I wish I could give them zero stars. Their customer service is the worst I’ve ever had to deal with. They treat you like garbage and just take your money. You’ll find yourself spending hundreds on repairs when you could’ve just bought a new one and saved yourself months of problems. They do not want to help you.
Just bought a complete home coverage. So far everything is going well. Everything was explained and understandable to a new home buyer. Will update a year from now.
This company is the biggest scam! I will be canceling and I filed a complaint with BBB. I faithfully pay my premium every month for nothing! They are refusing to refund my claim I closed. Sorry excuse for a home warranty!!! They also never have providers in my area.
Cinch is a terrible company to work with. Their customer service is dreadful. After spending an hour on hold every time we call they give you a running round and have you call back! It takes months to get anything replaced or repaired and …
Scheduled through Sears Home Warranty, they showed up on time, called ahead with 20mins notice before arriving, fixed the stove top quickly and efficiently. Would highly recommend and use in the future.
My washer broke. It took 3 trips to repair, but I was kept informed throughout. The service tech Juilan was very knowledgeable and professional.
Thank you Cinch!
Terrible service, process time is awful, communication even worse. Suffered the heat of summer in Southern Illinois with no A/C, would not authorize needed repair after 3 separate claims paying their service fee each time, and now they will …
This company should be sued and closed down! how do you give negative stars?
The worst customer service ever! i have been dealing with them for 15 days, still no resolution and every time I call to follow up, its an hour of my time. I …
I’ve had Cinch going on 5 years now, recently had my water heater stop working and within two days they had sent someone out to fix it. Been a very easy process overall and very responsive company.
If I could give 0 stars, I would ! Do not get their services. I had a policy created on a house I was going to purchase. The deal fell through, so I went ahead and purchased another home. We had the policy transferred to the new home. …
Worst Home warranty service. Paying my premiums on time. Fridge broke down and tried to order service a month ago. There is one phone number of a appliance company. They haven’t given me service yet. There is no support from warranty company and no service. Save your money and get another warranty.
I have not seen worse insurance operatoin, downright frudulent. 5 contracttors assigned to same job; only 3 acutlaly showed up; 1 took up the job and I was billed the deductible all 3 times instead of 1. The job was performed poorly- …
SCAM! Stay away. My fridge/freezer makes a very loud noise and stops freezing for hours/days at a time. Technician won’t perform any work unless we know the exact part that needs to be replaced. I paid $100 for the technician to come out and tell me that.
I reported a claim for a broken water pipe on Friday 10-21-22 at 9am and paid the $150 deductible at that time. I waited 2 hours with no response before I called back. I was told that the claim was with dispatch and they would find a …
Not sure but I think this service must be used to rate Len’s appliance repair since that is the only service I have had. He was excellent! Courteous and informative. I would definitely call them again.
ER
This company is a scam. They Claim they have service providers in the area but they do not. Because of Cinch I have not had water in the house for almost a week and due to them not being able to send a service provider my ceiling started to …
Crack in our pipe at the faucet. Simple fix, replace the faucet. 2 and a half weeks, 3 different service providers, and still no call from them letting me know what is going on.
Cinch has been super helpful and has had excellent communication in the process of getting my AC unit fixed, had someone come out quickly and on time to fix the unit. I’ve had a great experience working with them!
Cinch is a great resource for home solutions and warranty services! It’s nice to have a warranty that will cover parts of our home that we never thought would go out and cost so much money.
The repairman they sent out to fix our A/C unit , “Apache Heat & Air” kwas awesome! My only complaint was a mixup or mistake by the intake agent, who should have put us down as “Emergency” case due to the poor health condition of my husband …
the worse company to deal with. I wish I did my homework and read the reviews before I agreed to purchase their home warranty. Did not abide to a single thing they guaranteed. The WORSE possible home warranty. …
There customer service is a joke when trying to cancel the warranty. Absolutely ridiculous. I think it is outsourced to a foreign country. I ask the guy to cancel this acct over 15 times and he still kept trying to up sell me. He finally …
The actual service call was Exceptional. The technician was professional and prompt. …
Total scam!! I have paid premiums for 3 years and they have found a loophole every time. I recently had a range break, paid the $135 service fee, only to be told later that it’s not covered (this is after the repair company found out that the model is discontinued). Avoid like the plague!!!
Cinch home warranty service is 1000% times better than American Home Shield. Customer service and response time have been great. Look forward to using Cinch Home warranty service again.
I am 81 years old and live in Ny, where my hot water heater burst during a snowstorm. They couldn’t find anyone to come out for over a week. They told me they’d send me an email authorization to get it done myself. Two more days later, no …
This company is a SCAM! Having this insurance has cost me more than I would have spent without the insurance. They have taken my money and my problem just got worse and cost me more money. They are currently in breach of contract. They …
Not responsive to emails or calls. On Hold for over an hour or phone not answered. When answered, hear roosters crowing in the background with telephone operations working from the Phillipines. 3rd party contractor, Sears Home Services, …
I have had this service for almost two years now…when my air conditioning broke down a month ago, I waited two days for a tech but he was unable to repair it and said a purchasing rep would call me the next day about ordering a major …
They will put you on hold and you will eventually give up. Yes, they will either offer you $50 for your appliance and you will never get it replaced or installed. This is a real SCAM, buyers beware. If they really care, Amanda I hope you will call me and help me.
“BEWARE” Been dealing with this company for the last month for an ac and a washing machine. Cinch has not paid for any repairs we get the run around every time we call no one knows anything. They are sending another guy out to look at …
Please avoid this company, you guys can not reach them easily, I paid $220 deductible for repairing a dish washer but still is its leaking and not repaired, don’t trust thier 6 month warranty. …
Our Representative was wonderful. She made sure we understood all the advantages of having Cinch as a home protection plan. She explained how each plan works and helped figure out which would work best for our needs. She did not try to sell us any type of “”add-ons”, something we appreciated.
I have paid cinch for 3 years now. My heat went out a month ago and I put a claim in! I have a 9 month old baby and a 3 year old and we are in 30 degree temperatures right now (and it is snowing outside). I have called everyday for a week …
Wyndham customer service transferred my call to Cinch and made me buy this service after making a false promise of their gift cards. I not receive any gift cards for enrolling this service and moreover they charged me extra on my credit …
DO NOT PAY FOR THIS SERVICE, ITS A TOTAL SCAM… they refused to cover my oven even though the problem with the oven was fully covered in black and white writing in the warranty contract. Even the 3rd party repair personnel who come on …
Our A/C unit got messed up during the last heat waves and we put a claim on it with no solution yet to our problem I have 4 kids that I had to keep cool and now winter weather rolled in and I have to buy indoor heaters to try and keep us …
I have waited for over five months for them to fix my cooktop. They have dispatched service support but they just order more parts. Now they have turned it over to Sears and nothing has happened for over a month. They keep saying they …
I would give 0 stars if I could! We are 3 weeks without a hot water heater. We contacted Cinch when the heater blew (we had a flood). They sent a provider to tell us what we already knew – we needed a replacement unit. It took TWO weeks to …
Terrible customer service and will lie about reimbursement!!! I had a hot water heater leaking, set up service, waited a week and nothing. I finally got someone on the phone and they said they didn’t have any service techs in my area and to …
This is the worst company to deal with. The air conditioner unit needed to be replaced. I live in San Antonio, TX; the temperature inside the house was 110 degrees.. It took this company over three weeks to have parts shipped. Horrible …
Cinch’s public website reviews must all be paid for lies. When you select the prompt as a potential “new customer” they pick up on the second ring with an uber polite helpful friendly live cust service rep. When you call as an established …
Stay away! First claim and they do not cover what they outline in their service contract. The problem I’m having is verbatim what is outlined in their service contract and they’re stating they won’t cover it. No integrity and embarrassing …
Our HVAC had to be replaced. Although it took 2 weeks for the unit to be ordered, received and installed, our $1330 deductible was more than reasonable. The HVAC company Carter Controls LLC was professional, went over and above to be sure everything was working properly and were all eally nice too!
I started having trouble with my dishwasher back at Christmas time. And I just got it fixed just a couple of weeks ago. So that tells you what kind of service you will get. Plus they’re appliance repair services, have the lowest reviews. It’s always one problem after another, and it took forever to get anything fixed.
Horrible experience with Cinch on a recent A/C split coil issue. I reported a A/C issue. Prime Services (one of the Cinch service technician partners) came and detected Coil leak and its been 5 weeks since we initiated the request. …
Purchased an 8 year old home whose seller included a Cinch Home Service contract. Found several plumbing issues with leaking faucets and frost free faucets attached to main home. Called for service and was told only items inside the house …
This company is awful. It has been almost 2 months since my microwave stopped working. It has yet to be fixed. Furthermore, RR Appliances called to reschedule my appointment to next week. This is the 2nd time they have done this. I have …
Crooks. Warranty is set up to be a scam. Any large claim (HVAC, etc.) they delay for months and hope you will use a third party and they then deny coverage. They did 2 faulty repairs. After I prepared to file suit against them (I am an …
This company is a scam and will steal your money (Boca Raton/West Palm Beach area). If I could give it zero stars I would. I purchased Cinch home services and regularly paid my monthly fees. Then a problem arose with my air conditioning. …
I have experienced some of the poorest customer service reps with this company. Employees are incompetent. Stating that my warranty was not paid for, misquoting what was covered in my contract. The service providers that they use are very …
My HORRIBLE experience with Cinch:
HVAC began having trouble cooling the house. I submitted a claim with Cinch to …
My AC unit broke 4 weeks ago (compressor and capacitor), so far Cinch has done nothing to take care of the problem. First they sent us techs that didn’t have certifications to work on the unit. Once they finally found a tech that could do …
I’m so upset right now as I sit in my home and it’s 87 degrees. I been having an issue with getting my a/c unit fixed for over 3 weeks. Escalated to a manager today, she placed me on hold and transferred me back in the que. How …
zero stars! I have been dealing with this issue for 5 weeks. I ave a LG refrigerator which doesn’t cool or freeze. LG has sent someone here four times and replaced the compressor, freon, the control board and it still doesn’t work. I have …
Worst service ever! We should be able to give no stars, and this warranty company is one of them. My AC went out in June after sending 4 techs that didn’t fix the issue, the last tech reported my coil needed replacing. Lies after lies from …
The worst company. They want to charge you in advance before they give you a company name to call for you to set up your own service. $140 just to come do a diagnostic and no guarantee that you won’t be charged more even after you paid for …
Cinch is the worst Home Warranty. They use the name Sears, but it is serviced by Cinch.
They charge service fee upfront, so if the technician does not show up, and the …
Caution!!! DO NOT sign-up with this company as they cheat and deny the service of the appliance when it is broken and requires repair. They charge monthly premium which I’ve been paying for years. Also, I paid the deductible for the repair …
Cinch Home Services they have taken over the contracts total protect home warranties I have found since I’ve been with them they prey on the elderly knowing that sometimes the elderly don’t understand and they take their money knowing that …
Do not buy
I filed a claim for a washers dryer 6 months ago. They charged me 125.00 and it …
SCAM. This company refuses to honor the terms of their warranty agreement. They have techs who have basically no appliance repair knowledge come out multiple times to your house over months, falsely describe the problem, and then refuse to …
Be aware of this company and don’t ever work with them. I requested the repair service in July and their third-party service provider came for diagnosis. The gas was leaking from a small part in furnace and they said they needed to order …
Horrible claim process. I get anxiety every time I call them now. I just know they’re going to come up with something on the fly. They’ve given me the run around on several occasions on different types of claims that I have made too. …
Do not give this company any of your money! They will do everything possible to not help. Always, the response is “It’s not covered” The service providers aren’t working for you, they are working for Cinch. The ones we encountered were not …
A scam is defined as a dishonest scheme. I believe this definition summarizes this company perfectly. I have had this service for a little over three years. I now consider myself the dummy for keeping it so long. …
They offered me a replacement washer to be delivered on 7/19/22 today is 9/9/22 and I have no washer. They said I would be contacted on 8/31 within 24 hrs. to select a different washer because the one they offered in July is not in stock, …
I have been on hold for the past three days to get the run around every time. I have been on hold for over an hour and a half every time just for one just to place me back at the end of the hold line because he didn’t know how to help me. I …
I have been under 2 contracts with Cinch, the first one they provided coverage of the house without question, the second contract on the same house, they have ignored the emails and questions i have been asking for a week on an AC unit …
The WORST home warranty you can get. Their sales line will answer promptly and are very sweet in selling you the contract; but when it comes to warranty claim, go help you! You could be on the phone for hours, and when you do get through …
Very disappointed. I have had Sears home warranty (now Cinch) for 10 years. Ordinary repairs have been fine and I felt it was worth it. But my heating broke, and they refused to fix it, inventing a story of why it isn’t covered, leaving …
I called Cinch on July 19th with a smell of gas around my furnace. 1st their contractor (Sears) couldn’t send anybody for 3 weeks. On the day of the appt they didnt show up and could only rebook for 2 weeks out. Engineer came and found a …
i had cinch for a little over a year and filed my first claim in June. The AC wasn’t cooling. It took the tech two days to come out. He went to the outside ac, hooked up his gauges and told me it was low on freon. he stated i would haave …
Purchased my home, got the premium package approximately 2 years ago. I’ve contacted Cinch a few times since then. Paid my deductible and for each incident, each repair person stated the work isn’t covered by the warranty! NOTHING! This …
Filed my first claim on Monday. Called the contractor they assigned 4 times. Called customer service, was hung up on when I asked for a supervisor. Was told a supervisor would call me back on Monday. It’s now Friday and I’ve heard nothing …
We made a claim re: HVAC units re: A/C-May 2022. A service provider came to look at our units and stated he was ordering parts. The service provider alerted us that the company denied fixing one of our units-and parts were apparently …
DO NOT USE THIS COMPANY! I had good service till switched the name to Cinch. 2 weeks ago I had to place a claim for my water heater that went out. Talked to someone to someone and had a technican about 3 days later. Keep in mind I pay …
Microwave broke called cinch paid the $165 service fee. Cinch had a tech come out 2 weeks later to tell me they have to order the parts and will be back 1 week later. Today my appointment time was between 8am-5pm. I called this morning at 8 …
I have had a Sears Home Warranty since 2017 but since sears was sold of and Cinch Home Services has taken over it has been nothing but a hassle. All the reviews you have seen in the past year that are 1 star are correct. There customer …
I purchased a new home in Sept 2021 and unfortunately was provided cinch as our home warranty co. We contacted them May 2022 about our refrigerator. Their contractor didn’t show up 3x, they said I had to wait for details info on what was …
1. We got our dishwasher fixed (new control panel), but it wasn’t fixed correctly (technician didn’t hook up the hot water), so they scheduled a technician to come back and they actually fixed it. It broke 4 months after that–won’t start …
This sounds like just what I need – I am looking forward to having this. My enrollment experience is not quite what I had hoped though. The woman who called me said that once I got my email, that I would be able to go online and add my …
For 45 days I have been waiting for a furnace approval since the blower motor is not in stock. I call customer service and in addition to waiting for more than 40 minutes for them to answer, they only say that they will escalate the case …
HORRIBLE Warranty company. We’ve had the company for over 3 years. We are NEVER able to get a contractor established in a reasonable amount of time. Recently our hot water heater broke and we didn’t hear from the company for 3 days, they …
I had a policy with them for 7 years. They were decent until about 2 years ago, when they increased their prices and began having longer wait times for service. Recently I had someone come out for a/c service 3 times without fixing the …
This is the worst company EVER!!! The companies they use for repair are absolutely incompetent. My air conditioner has been not producing air for the last month and now is leaking water from the air handler which saturated my carpet and …
I should have cancelled my Sears home warranty when Sears went bankrupt. Cinch home service handle some of Sears warranty claims. Everyone I talked with had NO clue what was really happening with my claim. No documentation of who I …
The Sears home warrantee service technicians are great. Unfortunately their Cinch Home Services website really sucks. Also, you can almost never get someone to come out and work on your appliance right away. Most times it takes a couple …
I came here to share our experience to make sure everyone has the chance to make an educated decision before purchasing Clinch home insurance. They have a poor rating with many customers sharing their horrible experience with this company. …
I should’ve listened to the other reviews. Do yourself a favor and look elsewhere for your home warranty coverage. The technicians they’ve sent have not been knowledgeable, our service fee has gone up each time we’ve had to make a call (no …
I’ve used this company for 5yrs now, since back when it was called HMS. So far, they have been pretty good with communicating and coverage. I have had some warranty services done and am happy with them. I just wish they covered a few more hvac parts and services. Other than that, I can’t complain.
We are in Texas and were having an issue with our pool pump. Cinch initially sent out a plumber, AAA Services, who had little to no knowledge of pools. He stayed less than five minutes, did zero diagnostics, and misdiagnosed the problem. He …
DONT DO IT!!!!! The worst customer service, if you can even get through to a person. If something breaks and is clearly listed as replaceable they “get a second opinion” from another company and drag you along for as long as they can and …
After a slew of issues at home (garage door, dishwasher, faucets, toilets, bathroom fans) it does not seem to be worth it. It will cost you $150 every time to send someone out, plus a $15 convenience fee. The most ‘Cinch’ thing to have …
DO NOT USE CINCH.
Short version: …
Ever since Sears All-in-One Home Warranty outsourced to Cinch Home Services, we’ve had nothing but issues. First, their customer service department is absolutely the WORST! They provide several phone numbers but they all route in to one …
DO NOT PURCHASE! TOTAL SCAM!!! We have had nothing but difficulty … getting anything repaired is impossible and the subcontractors are scandalous. The subcontractor .. My Appliance Guy (Falls Church, VA) cannot repair our stove, after …
Cinch charged me for services for 5 years after filing a small claim for my ac unit, I was told they don’t have a provider in my area. Odd because they were charging me for a service they couldn’t provide. As a resolution I was told by …
Updated review. Our fridge appears to be working now. It took 3 service calls and two different providers. If Amanda is a real person, then I thank her for her response to my previous review. Something to consider for this company. …
Don’t waste your money when you buy this with a home purchase. Paid $554 for my home plan. Sent in a claim and paid $160 to have tech come out to fix my cooktop 3/30, 2 days later a repair man showed up, said it was a loose wing nut and …
Awful isn’t even close. I WAS a customer for 7 years. My furnace goes out. Agent gives tells me they will offer around 1300 and I can replace on my own. Took several efforts over a few weeks to try and fine my money. Then I’m told I was owed around 900. Just put $75 away every month for home repairs. They are complet rip off.
Very satisfied with tech, called with estimated arrival time , knowable and friendly. I ( customer ) decided not to go with repairs to dryer do to wait time on ordered parts for a 12 + year old unit. Gave 4 stars due to repair parts not …
Called for AC repair, came out and had a tech say my compressor needed replacement. Cinch sent another tech to verify. Second tech tested nothing, wrote numbers down and they denied my claim. They said the second tech said the compressor …
A week and a half ago, our AC started not working properly. We called in an order through Cinch, that we have had for 3 years. The tech came out. Told me there was a leak in the coil and it needed to be fixed. He charged the unit ($400+) …
Put in a claim for my microwave. Was charged my deductible upfront before anyone could look at it. Two techs came out to service it and said it can’t be repaired and needed to be replaced. Called into Cinch multiple times to follow up …
This is a nightmare! My refrigerator stopped 8 weeks ago. They could not find a service provider and so they provided the alternative method (which is not in my contract) to find my own service provider. I paid them the deductible of $75 …
I’ve been with them for 4years I placed an order for a technician to come out and fix my washing machine. They came out and said it was the draining system. They did not even inspect the washing machine. They looked at the codes on the …
On 10/16/22, we realized that we had no water and immediately realized that most likely, the issue was related to the Well Pump. We called Cinch Warranty who assigned a provider to do the service call. On 10/18/22, the assigned provider …
If I could give negative stars I would. Called about the washer more than a month ago. Technician came, diagnosed and then did not show for three scheduled visits. Neither Cinch nor the service provider would return or answer a call. …
I’ve had several home issues over the last two years. A broken dishwasher. An above the oven microwave. An AC fan. Cinch has been great to work with. They offered to ship replacement parts or cut a check for a new appliance. I am well satisfied with communication and results!! Highly recommend!!
Horrible service. My hot water heater broke, was leaking everywhere, and I had no hot water for over 6 days waiting for them to find a technician. Then they still made me pay $610 out of pocket (on top of the $580 I already paid for the …
Fridge out not cooling, cinch sent a 3rd party to repair. Great guy, diagnosed bad compressor. Cinch won’t authorize repair until they come out because the compressor is still under factory warranty. It will be a total of 10 days before …
I put in a service call with this Home Warranty Company, because My A/C unit was running non-stop, even after the desired temperature was met. …
I would give them no stars if I could. They used to be pretty decent when it was Just Total Protect. Over the last few years, they changed, and the prices and deductibles increased. When called for service, there were more items that they …
We have barely had them for 2 weeks and it’s already been a HORRIBLE experience. DO NOT WASTE YOUR TIME OR MONEY on this incompetent “company” We purchased this home warranty with our new home thinking we covered all bases. One week into …
If I could leave a negative one star, I definitely would. We bought our home 9 months ago. Our realtor recommended asking for a home warranty because it was an existing home, which we agreed to. This is the first time that I have had to …
As a new home owner I purchased cinch thinking it would be reliable, my heater went out. In Wisconsin winters are rough. Scheduled an appointment 2 weeks out, tech came and did the “repair” but it wasn’t the right piece! Why do you ask …
Home Warranty is so important as a homeowner. My AC stopped working in San Jose during a heatwave. What would have cost hundreds and time to get parts. I just paid a small deductible and the technician had the parts on his truck. So no need …
Seriously… Cinch cannot locate a plumber in Cincinnati to repair a leaking bathroom faucet!!! What a joke. We’ve been waiting four days with buckets catching water dripping into our basement and after a dozen calls, to be told that there is …
DO NOT USE CINCH!!! I’m beyond done with this company!! I submitted a claim on Monday, 6/20/22 for a leaking water heater and no hot water. I was told that a service provider could not be located and their dispatch would find a service …
Edit: so they told me to email their help desk and their help desk was basically like “sorry we lost you as a customer but we’re not going to help you.” So they just reply to the reviews to make it look like they’re willing to help. They’re …
My realtor got me this warranty company. My air conditioner stopped working, of course during 100 degree days. They have to pick the service provider, it took them 8 days to come out. Said the unit is working, but needs to be cleaned and we …
I was asked to renew my policy TWICE for one year, and on the second time they called me to renew, they reduced my coverage and removed premium upgrades I had before (which I stated that I wanted during the first time we tried to renew this …
I had them for about 3 months when I needed to call for my first service. It allowed me to look for electricians in my area online but it kept coming up with none. I called customer service and explained I needed an electrician. They wanted …
This is my experience. Yours may be different. Other people may have had a great experience with them. …
If I could give zero stars, I would. I had an emergency breakdown with my air conditioning and heater. I have severe asthma and an elderly mother who live with us. We live in the Northeast and it was June so it was hot and humid and the …
Our experience with Cinch should be a buyer’s beware tale for any existing or future homeowner looking for home warranty insurance. What was a gift from our real estate agent turned into a multi-year subscription for our family when we …
I would give them negative stars but I can’t! I have been with them for 4 years and thankfully didn’t have to use them except once before. I had a recurrent issue with my microwave door. I waited over 3 months and finally today have been …
May 27 I had put in a repair for my ceiling fan that was not spinning. After having to call as their online system would not let me place a claim, they told me they needed to outsource to find me a service provider. Days later on June 1st, …
Possibly the worst service I’ve ever experienced. I signed up for their home warranty plan and have been paying $42-$46/month for the past 7 years. When I finally needed the service last month, Cinch scheduled two service technicians, both …
I’ve had the service for roughly 3 to 4 years. There have been about 4 separate claims over that period and it’s been great. You might not be able to get things as expedited as if you booked without the warranty but it’s been a life saver. …
I have faithfully paid my premiums for this insurance company for the last two years and felt they would be amazing with the constant reassurance. I am a first time home owner and got this insurance to try to cover all my bases. At the end …