Cross Timbers ENT is a medical practice in Arlington, TX that specializes in ear, nose, and throat care. Some of their leading services include allergy treatment, ear care, and pediatric ENT. The office is operated by a team of board-certified medical physicians and a small group of support staff. Their facility is a spacious medical center.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
400 W Arbrook Blvd Ste 301, Arlington, TX 76014
(Translated by Google) Very good doctors, I had a good experience, very kind ladies …
(Translated by Google) My experience was very good, I recommend them. Dr. Shellenberger very good doctor. The work that iso me in the nose did not hurt me at all, …
(Translated by Google) We are very satisfied with the service of the receptionists and equally with the service of the doctor and nurses. Dr. Johnathan Wu is an excellent Dr. we would recommend it to other people. …
Marsha was amazing. She took great care of my needs and was very responsive to my questions and was quick to provide information. I have never been treated so well. She deserves a huge raise!
Friendly staff
Honestly amazing
very accommodating
On line bill paying SUCKS
Like trying to book an appointment with a wall
The Nose bleeds stopped, very friendly.
Great Communication.
Answers all my questions and all are very friendly!
So far everything is going well.
Very professional and effective
Dr. Wu is very nice!
Very friendly and caring staff!
Dr cho I think she is great
Never a long wait, always get professional attention to concerns
Amazing Service
Great service
She knows how to explain in detail what’s going on and put you at ease.
Very friendly.
Great place! I got my musician plugs here. :))
Awesome service!
The staff and Dr. Wu were so professional and informative.
Dr. Leffingwell was excellent but waiting time was very bad (about an hour)
Wonderful polite staffers. In and Out service. Best in Texas.
Excellent EN&T doctor. I highly recommend him!!
Excellent bedside manors. Very nice and friendly personality.
Find somewhere else to go. Charged my health fund for services they did not do and now they are refusing to refund it.
Everyone was just so nice, They took the time to explain everything & to listen to what you as well.
Will never go anywhere else
I was impressed with service I got from cross Timber ear,nose and throat clinic .
Very professional and attentive to patient care. Great chair side manner.
Thank you for your courteous pleasant and quick service and showing me with certainty that I’m fine.
Dr. Cho and her nurse are so nice to me and Dr. Cho is a wonderful doctor and I highly recommend her.
Great place and fabulous lady’s at front desk!
Wow, its was a nice experience, friendly knowledgeable staff, and Dr. Leffingwell found a solution that will work for me.
Staff very friendly, punctual & professional .
Don’t be in a hurry … waited on Dr unreasonable time .
The physician was wonderful. The receptionist weren’t very welcoming.
Loved Dr. Cho. Had to wait a tad long in the room, but otherwise they were great!
I haven’t been there in a while because I tried to settle a co-pay $60 that I paid on my visit with cash but could never speak to anyone in billing and now it’s on my credit.
Jennifer Taylor is a consummate professional and I appreciate her expertise and help with my allergies!
It was a good experience and the dr was very nice
And she knew what she doing .
Had to wait 1 1/2 hrs to see Dr. Cho. No apology for having to wait so long. Really like her but wait time was unacceptable.
Great place surgery on my nose went great if it wasnt for gr8 Sheniberger i would have cancer i love y’all THANK U SO MUCH LOVE QUANTELA
Very knowledgeable and treated so kind. Staff was awesome! Dr was great!!
Very helpful & professional staff
Staff and Dr. Leffingwell have a great sense of humo and courteous. I was very comfortable there.
Amazing staff and doctors. I never have issues reaching any department and the doctors have amazing bed side manors.
Dr. Cho the entire staff at Cross Timbers ENT off Arbrook in Arlington are professional and provide outstanding services.
Always thorough, kind and upbeat. I’m confident in Dr. Shellenburger’s judgement and appreciate his staff’s professionalism.
Dr. Shellenberger and his staff is outstanding. I feel confident in his treatment and staff’s care.
Mediocre experience. Doctor didn’t strike us as very thorough or caring and seemed to be in a hurry. We won’t be coming back.
Dr. Shellenberger and his staff are very caring. I was very well pleased. I highly recommend their services.
Great staff and facility. Dr. Shellenberger is a true professional and took care of my little baby quite nicely!!
Staff is very nice and helpful!
I would recommend this place. All staff was very respectful and the doc answered all my questions and was not trying to rush me out the door.
I had a great experience at this office. Doctors and staff were friendly and helpful.
They are ALWAYS very polite and courteous and they do their best to explain things in a way that you will understand. They seem to genuinely like their professions and give you their very best!
Thanks to everyone we encountered at Cross Timbers ENT. Everyone was so helpful and cordial. Every time! Dad is a happy patient! THANK YOU!
Stafd was nice…but I had to call twice before they called me to make an appt. Then they gave me wrong address and had wrong appt time…had to reschedule. Then the second appt was cancelled.
Dr. Leffingwell is a 5 star physician of the highest order
Office is very friendly and showed concerned with with my situation and acted on it. They have been able to accommodate me and provide me with answers pretty quickly.
Excellent diagnosis. This was the first surgery I had in many years and it went very well. Dr. Wu did a great job
I have great experience doctor was very
Humble . Experienced listens patiently
And excellent behavior.
The procedure was as painless as allergy testing can be. The nurse who conducted the test was friendly and knowledgeable.
Terrible staff. Do not waste your time with this doctor. Rude, unhelpful and very unprofessional staff. Literally use anyone else other than this doctor.
Awesome staff. Extremely professional.
I had a sleep apnea surgery and everything went smooth and I feel 100% better. Dr. Shellenberger is amazing
I highly recommend Cross Timbers ENT office. Very friendly and professional staff. They genuinely care about your well being.
Love the energy!!! Everyone was very helpful!
The wait in the lobby is horrible. My appt was at 2 and I didn’t get seen until after 3. I didn’t leave the office until 4:30pm. Staff are nice. Overall satisfaction for me was ok. I would probably go to a different office in the future.
Ridiculous. I have called 2 times three weeks ago to cancel appt. And got call back with confirmed cancellation. YET I still get reminder call today to confirm appt. Their appt line is always busy, no one answering. Inflight, can not answer your ridiculous appt call.
The staff are very friendly and knowledgeable. The a doctors don’t make surgical recommendations unless it’s necessary. I love this place!
Incredibly disorganized office. Schedules surgeries without prior notice and does not return calls.
Great services. Jennifer was awesome.
Great service one of the best i have ever gone to .
The whole staff in the office are caring and amazing
Always get me in when needed. Dr. Shellenberger is an excellent doctor and always listens to what I have to say and makes the right diagnosis. Would definitely recommend him.
Always pleasant and helpful staff. I love Dr Shellenberger and Jennifer his PA. Highly recommend their services to anyone in need of an ENT.
My low rating regards their billing. It is IMPOSSIBLE to pay an invoice by phone or on their website. Cannot pay by phone because when you press”5″ (for billing) the automated voice states 5 is an invalid option. Connecting to the front …
My husband was told there was a surgical procedure available for sleep apnea. After having a CT scan and returning for the consult, he was told to lose weight and surgery was NOT mentioned. My husband had already lost 20 lbs. We believe we were scammed as well as Medicare.
Dr. Shellenberger at Cross Timbers ENT has treated both of my sons for chronic ear infections, and most recently treated my daughter for chronic nose bleeds. His staff and professional bedside manner was outstanding for each of my children. I would highly recommend Dr. Shellenberger to anyone looking for an ENT doctor in the area.
The service I have received at Cross Timbers ENT has been excellent! Dr. Leffingwell, Jason, Kristin and the front desk staff have done a professional and thorough job of seeing to my care for sleep apnea and other complaints. I can confidently recommend the Cross Timbers staff.
Dr. Shellenberger has great doctor to patient manner. The staff also very courteous and pleasant, and great locale in the metroplex. Thank you for taking care of me Cross Timbers.
My first experience with Cross Timbers ENT was about 3 years ago. I went in for a routine check up for sinus troubles. After an MRI revealed an abnormality, it was handled promptly and effectively by Dr. Shellenberger. The staff was …
Dr. Leffingwell is a wonderful doctor! He did surgery on my deviated
septum & sinus cavities several years ago & since then I can breathe
out of my nose & all but stopped my chronic sinus infections. …
Had a sinuplasty, deviated septum repaired, and polyps removed by Dr. Shellenberger at Cross Timbers ENT. After a lifetime of fights with monthly sinus infections, I am now 8 months clear from the surgery and haven’t had a sinus infection yet. My quality of life has been changed by this doctor. Highly recommended.
My daughter and I both had appointments for evaluation. Dr Leffingwell seemed very uncaring and in a hurry. I had to put a fraud alert on them because of billing issues. I am still getting bills for stuff I didn’t have done.
Dr. Chao and her front desk assistants were so nice and kind. They gave me great service as well.👍 …
Dr. Shellenberger and the staff were very resoectful of my needs and provided me excellent service. I did not wait long to see the doctor. He also provided me several options for my issue. I am happy with the choice I made.
After 2 months of seeing doctors, one after the other telling me that my hoarse voice was allergies, or maybe acid reflux. Getting multiple tests from thyroid ultrasounds, to intensive bloodwork and labs. I was at my lowest of lows, I had …
The staff is very friendly. I was taken back to be seen fairly quickly and my visit was short and sweet. I was in an out within an hour maybe a little less. I was kept very informed and they are quick to reply to phone calls.
Cross Timbers and Marsha are very helpful. She worked hard to move things around to get me in by the end of the year and is very good a communicating everything.
Great place to go, everyone is so nice and helpful. Thank you for all you do.
Dr. Cho and Margo the audiologist are excellent.
The doctors & staff have consistently cared for both my children with the best care, listening to my concerns, evaluating the best solutions, and making sure that treatments are safe and effective.
I’ve spent more time and money w Dr Shellenberger than you can imagine! For 6 months I’ve had major sinus infection, headaches, earaches, sore throat, nerve blocks, sinus irrigations, CT scan was clear. Shellenberger scheduled me for …
I have nothing but good words to say about Cross Timbers. We started the process for my son last year before COVID. Then COVID hit and everything was put on hold. Here we are in 2021 and they picked back up and have skipped a beat. Marsha …
The reception and the Gentleman made the audio test are really nice but the nurse and the doctor seem to be in a hurry and every time I was trying to explain my symptoms I got corrected he showed me the audio results on the screen.
All this time and money for a simple ointment and a “don’t touch it” explanation ☹️
Dr. Leffingwell was extremely helpful during the process of having my tonsils removed. Over a weekend he went out of his way to help me get a prescription refilled. Everyone at both offices were very understanding and knowledgeable.
My experience was great! My Dr. was Dr. Leffingwell and he was really helpful! I’d definitely go back and, generally, I’m leery of ENTs. In the past, I’ve not had good experiences with ENTs. But he really helped me!! Can’t thank him enough! Hope he reads this or gets the message by some means. Thank you Dr. L!
Dr Wu is the first Dr to call me personally before a procedure and that really helps ease the nerves . And my son had adenoidectomy and tonsillectomy today in Mansfield Dr Wu’s bed side manner 2nd to none. And he came out after the …
Cross timber ENT. First Class!!
You won’t find a better group of people. From Dr. Shellenberger who is a really great doctor….. I didn’t know they made doctors that would actually text you …
Dr Wu was very helpful however the appt maker don’t listen. My appointment was made at the time I told her I needed to be done by.. The Nasal Endoscopy was a painless procedure as Dr Wu explained but I had a bad reaction to the spray with …
I originally went to this doctor’s office because I had been recommended to one of the doctors for my daughter. As they did fine with my daughter and as they handle adults as well, I thought I would go to them to finally address my sleep …
I enjoyed my visit at Cross Timbers and my doctor Eric and the ENT. They were very patient, not in a hurry, wanting to understand my hearing problem and explained everything throughly to me. I have a lot of confidence in them and so …
It took me 7 months to resolve a bill I should have never received. I was threatened with collections multiple times. I was told numerous times my issue had been resolved only to receive another bill and to wait a week before actually being …
Marsha Christensen was a BLESSING to my husband due to his work schedule. She did an awesome job to find him a date to hv his surgery ASAP 🙏🏼 Recommend this facility very highly 💙 staff is awesome …
Without naming names, one doctor was great, and one was not. The one who handled my daughter’s issue was very good. The doctor who was supposed to help my wife still hasn’t. She was diagnosed by the place he sent us to for the sleep study …
Waited an hour just to get my ear cleaned. Still do not hear well. Felt very rushed once I finally got in after waiting an hour. I don’t think they fixed my problem.
Horrible billing! Be careful…Asked for a flat cash rate for ear cleaning. Have insurance had them ran it to see what was the better option, never told me there was also a $75 copayment charge added to the cash payment I made the day of …
The staff here respect your time and adhere to appointments very well. They communicate clearly about recommended treatments as well as anticipated costs. I felt that the physician was knowledgeable and skilled in his field.
One of my best office visits with a doctor despite having to wait a long time which is unavoidable sometimes at a doctors office. Thorough, can tell she is actively thinking about the patient and diagnosing as opposed to other doctors that just make up their mind about what they’re willing to do before going into the room.
I’ve had nothing but a great experience thus far. Not only did they discuss & care for my ongoing chronic sinus infections by ordering a sinuplasty, but they did in in-office MRI of my sinuses, which was a huge plus. Also checked out my …
They were able to work my mother in on short notice and now she wants to switch to this office!! Professional staff! Personable and attentive. MacKenzi and Sonia were AWESOME!
Thanks Crosstimbers!
I had a long wait to see Dr. Cho. My appointment was for 2:00 and I didn’t see her until about 3:15. My audiology test was done shortly after I arrived, and took maybe 20 minutes. Then I waited. It was a good visit with the doctor. …
Dr. Cho is the only ear Doctor who has been able to fix not only my ear, but my hearing issues as well. If you have a difficult case, I very strongly recommend Dr. Cho.
Haven’t had my surgery yet, but the office, and especially Marsha were very nice and helpful.
Waited over an hour for a FOLLOW UP appt. for the doctor to see me for 5 min and tell me I’m “good to go”. Lol. Worst ever. Spent $176 for the doctor to tell me things I read off of my report. 🙃 don’t waste your time here. Literally your …
The office in Mansfield Texas…Front desk staff is very rude and very unprofessional. They were rude to another patient Who had questions about her insurance as well, I guess we were not the right ethnicity for them. If you’re a person …
The office staff and doctors are amazing at Cross Timber’s ENT! Dr. Cho is amazing! I definitely recommend them for all ENT needs!
Cross Timbers Ent Arlington Texas.
. We traveled over four hours one way to get there. All of the staff treated me and my family with respect friendliness dignity, politeless helpfulness and …
My husband and I have both been patients here. I had surgery 5 years ago and it was a great experience. Recently my husband needed a septoplasty done and his experience was terrible. I am shocked at how bad the office is run now. They …
My first appointment with dr shellenberger. He was very fast and really didn’t have time to talk with me throughly. He made sarcastic comments regarding my previous doctor visit to various providers. I will not be returning to this provider.
I love coming to Cross Timber. Everyone is very friendly and professional. Dr. Wu is knowledgeable and very helpful when it’s come to our appointment. I would definitely recommend this facility to anyone.
I’ve had three appointments at this location and all three I’ve waited for well over an hour to be seen by the doctor. I know that the doctors get busy at times and I try to understand that but three times is ridiculous. This last time my …
Dr. James Leffingwell and his staff were great! Today was my first visit to their office but was made to feel as if I were a longtime patient of theirs. Unfortunately this type of treatment is no longer the norm, it was greatly appreciated and I look forward to future visits.
My young daughter had nodules on her neck, her primary care sent her to ENT Dr Jonathan Wu to perform a biopsy of the nodules. We were all terribly worried that she had cancer, none of us slept until the biopsy. She went into her appt which …
I’ve had nothing but positive experiences here. Dr.Cho performed a thyroid surgery on me years ago and to this day when I visit her she reminds me to get it examined every so often. Most recently, I scheduled a tonsillectomy surgery for my …
Awesome, fast and friendly staff! I would recommend this office highly!
Dr. Wu and the entire team have been so great. I cannot thank them enough for helping me with my health problems. I am so glad that I found them. All the nursing staff is so nice and always make you feel comfortable. I highly recommend them.
Friendly staff, Marsha was wonderful getting me to the proper depts. for assistance. Greatly appreciate her immense help. She made the scheduling of my surgery a very pleasant and hassle free one.
Victoria Prado
Marsha C (Surgery Scheduling Coordinator) gave me the best customer( patient) service I’ve ever had. She is great at what she does. Thank you for all your help.
Very nice facility with a friendly and professional staff. Appointments were available without a long wait. Allergy shot injections were painless.
Had my tonsils removed and Dr Cho was amazing and the office was always there to answer questions and help when I needed answers. Marsha was quick and efficient and very helpful. Thank you for your help during this long and painful recovery.
Everyone here is super kind and professional! There are great social distancing rules in place here so no worries about that. After just one appointment I can say Dr. Wu is very knowledgeable and genuinely cares about his patients.
I don’t know where my review went but I’m very unhappy. My two-year-old was given the wrong prescription that I paid for and now cannot return. The doctor saw her all of five minutes. I will say the staff and nurse are friendly and her …
I highly recommend Dr. Shellenberger and the assistant Candice. The office was fantastic from the moment I walked in. I got my paperwork done and was already called back 10 minutes before my appointment. They were thorough and made sure I understood everything.
This office has really helped me with my sinuses from this past year. My sinuses started as acute, but took a bad turn to chronic and I suffered for almost a year dealing with extremely bad sinus headaches and pressure to my head. I visited …
I’ve recommended Cross Timbers ENT to my closest friends after receiving hands down the best care, surgery and follow up from both Dr. Leffingwell and their PA Jason! Also shout out to Leslie for the amazing help addressing my allergies too! This group is truly second to none and the best in DFW!
I have been a patient for many years! I have always be treated with respect here. Enjoy the Doctor and staff every visit . They are kind and definitely know their job. I will always remain a patient and thank you for your continued care .
Went in because my 16 year old was experiencing some discomfort in one ear. Office is very clean and well maintained. Staff was awesome, everyone was very professional and nice. Dr Cho was no different, professional and very knowledgeable. …
They have been the absolute best. Thanks Dr. Cho and Marsha
Dr. Leffingwell and his staff are Professionals. They quickly worked me in, diagnosed the problem, and explained everything. I started all prescriptions within 2hrs of the appointment which fixed me up in a week. Thank you!
The doctor is great. But this office makes you pay up front although you have insurance. I had two insurance as a matter of fact. They are contracted with Blue cross/Blue shield. And once you pay the bill they will not honor the discount …
I have had multiple appointments and will be having surgery with this practice. I have seen both Dr. Wu and Dr. Cho and they have both been very helpful, kind, and explanatory about what they find. Everyone acts with professionalism but is still very warm and welcoming. I would recommend the practice.
Very responsive team from the receptionist, MA, MD and Office Manager. They made sure all of my questions were answered and followed up promptly on scheduling surgery and follow up appointments. This is a very efficient and professional …
From the front desk staff, Physicians Assistant, Dr. Leffingwell to Marsha in scheduling our experience was exceptional for a pediatric patient. Quick appointment and scheduling of surgery. Surgery was a seamless experience with a great team. Highly recommend.
I have been going to Cross Timbers for a few months. I initially made an appointment because I was getting ear infections constantly. Dr. Shellenberger is incredibly thorough, he listened to every single thing I said and did everything in …
Highly recommended ENT office. I recently had sinus surgery by Dr. Wu and can breathe so much better. Currently I’m doing weekly allergy shots with Jen Taylor and the process has been easy and painless.
My overall review is an average because my review for Dr. Cho would be 5 stars however, my review for the allergist(s) is 1 star. …
Dr. Cho is great. I would gladly see her again. Scheduling is good. The problem is with their billing department. The head of billing, Maria won’t return phone calls! I had to have someone else call me back as they charged me twice in a …
Marsha took care of scheduling my surgery, pre op, and post op appointments. I made mention that I work 6am to 3pm so, without me having to even ask, all my pre op and post op appointments were made to accommodate my work schedule.
The staff is friendly and my doctor is caring and concerned about her patients.
Absolutely Wonderful very friendly staff and doctors very polite and professional I would highly recommend thank you cross Timbers
I went to see Dr. Wu for my constant ear pressure and sinus infections. He decided surgery was best to cure my issues. It has been almost a year since my surgery and I’m still just as miserable. Ear pressure was never addressed and I still …
The staff is always so friendly, and made things go really smoothly when my son had to get tubes placed.
Great staff. In and out in less than an hour. Dr was great! Very informative.
Dr. Leffingwell is unable to communicate what is needed. I found out from my pharmacy that I had 5 different prescriptions that he wrote and he did not discuss any with me. This has happened multiple times within the last year. The …
Jen is always so warm & welcoming!! 10/10 experience with my allergy shots every week. All staff at cross timber Mansfield is great! Dr. Leffingwell listened to my issues I’ve been having with my sinuses and now I am able to breathe better than ever before. I highly recommend this place!!
Dr. Shellenburger is awesome! So friendly and informative. My procedure was flawless.
Highly Recommend! I’d struggled with chronic recurring sinus infections for a few months. Thankful a friend recommended Dr.Shellingburger. I had sinus surgery after a through examination and it’s been life changing. …
Dr. Wu is Great, this Arlington location is clean and office is very friendly! Love Cross Timbers
Marsha was very helpful and I enjoyed talking to her about my sons surgery.
I was greeted very warmly and was kept updated on my appointment time to enter the exam room.
Dr Cho is very efficient and friendly. Never a long wait and the front desk is always pleasant
After almost 3 years of my son being on allergy medication I decided to search for a Specialist and found Cross Timbers ENT. Dr. Cho is the doctor to has help my son and was able to figure out immediately that my son has zero allergies and …
They are always making sure I’m comfortable. ☺️
I love this Place!!! All 3 of my daughters have had to come here and they are always so helpful. I drive over 30 mins to get here! Great service!
I had a great experience at this office. Abigail and Breanna we super nice and Dr Shellenberger was very nice and thorough.
Friendly staff. Very good visit with Dr. The ladies at the front desk, Breanna, Abigail and Kristina were all very helpful and friendly with checking in and out for appointment.
My son got ear tubes placed by Dr. Shellenberger, and we had a great experience. The whole staff is professional and helpful.
Dr Wu is the best. I’ve been seeing him since he was in Keller. We’re so happy to have found him again.
I have referred 2 patients to him.
Love Dr. Leffingwell’s ENT office. Marsha did a great job getting in touch with me and scheduling my surgery. Very approachable, thorough and professional while still being warm and friendly!
Cross Timbers has been the best specialist office that I have been able to find for my mom in a long time. I took her to see Dr. Wu and Dr. Margo since she has been having problems hearing and from the time we came into the office our …
My mother went to Dr. Wu to get her ears checked, knowing she would probably need hearing aids. Dr. Wu delivered a great service, was friendly, professional, thorough. If there could just be a review for Dr. Wu, it would be five stars. …
We searched for a place where my son could see what was going on with his allergies and what to do next. From the beginning they have all been awesome. They keep it real and make you feel at home and comfortable. We were able to see what …
This office is is awesome the staff is amazing!! My daughter has been seeing Dr. Schellenberger since December. Great bedside manner it’s very easy to talk to him. His PA Jennifer is awesome too 😍 …
My name is Maureen Bastian, I cannot praise Dr. Wu enough. I have suffered for years with sinus headaches, swelling, pain and no one has ever really given me an answer except I’m gonna keep testing see what you’re allergic to here take some …
I’ve been coming here since I needed my tonsils removed in 2020. From start to finish Dr. Cho and her staff were top notch and listened 100% of the time. …