Internet service provider, Crystal Broadband Networks, Inc
Crystal Broadband Networks is operating Franchise Cable Services in Arkansas, Indiana, Kentucky, North Carolina, South Carolina, Ohio, Oregon … See more
This cable sucks its always out and you pay your bill and they still cut you off and they don’t have no kind of internet I got thacker Grimsby cable now and its awesome it never goes out and the wyfi internet is super fast don’t ever get …
Great wifi and the technicians that came were professional and made sure everything was working correctly. They answered any questions and set up everything for us.
I don’t even know where to start with this company. They are ABSOUTLEY the WORST company ever. We paid our bill on time every month for 2 years. Come home this evening and they disconnected services. They keep offering a call back and never hear from anyone.
They are nice when you talk to them on the phone, but I get the same story every time for the last few years, they are either working on it, or will get someone to take care of it. If I had another choice, I would drop them in a heartbeat.
Yall company sucks!!!!! Every week you have a different problem. Channels stuck on one picture for weeks at a time. Don’t make any plan to watch anything, because you never know if the cable will be working. But you know what that BILL …
no cable in three months but bill still coming. was treating to get service disconnected if bill was not paid. how you gonna disconnect service that hasn’t work in three months. then the man hung the phone up on me. I would not refer my dog to get this cable!!!!!!!!!!! yall get 0 stars
The prices are reasonable. Have had good customer service. Have a few problems with service going out on the internet. But they do work to get it fixed asap. . Good for the price . Have had less problems in the last few months. If you are looking for internet I do recommend it.
Peter Martin is awesome customer service representative for the Internet love ❤️ ya Peter you help us a lot Gods Blessings on you and your family as well
Would have given no stars but that is not an option. We have been missing over 20 channels for most of the last two months. We were offered an insulting $4.26 credit. Most of the better channels are blank. We were told over three weeks …
WAITED 3 MONTHS TO GET THE SERVICE HOOKED UP DID RECIEVE HIGH SPEED INTERNET FINALLY AND THEY GIFTED US FASTER SPEED THAN REQUESTED FOR 2 MOTHS. I HOPE THIS SERVICE ISN’T ALWAYS THIS SLOW TO GET THINGS DONE. I MUST SAY THEY WERE COURTEOUS THROUGHOUT THE PROCESS.
It is super fast! No buffing. I finally canceled my Dish network, which doesn’t seem to offer anything anymore. I can now stream my programming. I love it!
I had internet hooked up at my camper and it works great lot better then Frontier. Peter Martin has been grey to work with I had the TV cable hooked up couple months ago and it works great also.
So far I’ve had a great experience. Not been able to have high speed internet until now. Price is decent and you truly get the speeds you pay for. I’ve checked.
The employees at Crystal Broadband do an excellent job of handling my requests. They are very responsive, respectful, and resolve any problem within a timely manner.
I was able to speak with a live person in a timely fashion and, although I had some difficulty with the language accent of the sales person, we were able to communicate very well via email. I had a number of questions because I have some …
Internet is quick and reliable. Only thing I would suggest to make it better is the employees need to communicate better with each other. Getting 8 calls in 3 hours is annoying.
We live in Clay City, KY. To say there’s limited internet options is an understatement. When we found Crystal Broadband Networks, we were skeptical a hardwired internet connection actually existed for us, after 7 years of HughesNet, and …
I currently have a package with Crystal and I am fully satisfied . I always contact customer service if I have an issue and they get on it immediately/ I work from home so I need constant service uninterrupted with great speeds and I get that with CBN.
I work from home in a rural area where Internet providers with fast enough In speed is almost impossible. They have extremely fast speeds with rapid response times during outages. Definitely recommend this company to anyone.
customer service has always been helpful with me!
They Always follow up to make sure my concerns have been meet.
When something doses happen they get to it right away fast an fixed .
I’m so happy Crystal broadband came to Boone Creek. We were finally able to get rid of extremely expensive and capped satellite internet. We’re saving money to get faster unlimited internet.
Internet was installed vety quickly, technicians were friendly, internet speed is super fast. So far I’m thrilled with the service and all of the staff I’ve been in contact with
I am so happy with CBN. The technical people on line and the staff that run the cables and come to your home are very professional and friendly. It is great to have internet and phone service that is very fast. And most important to me is no flaky WiFi continually cutting out. I definitely would recommend Crystal Broadband Network.
I have been a customer for many years, and the things I love the MOST about this company is that is a family owned company. So customer service is at the top of their list! Now, considering where we live and the availability of speed in …
We are very pleased with our fiber internet connection through Crystal Broadband. The service people have been extremely courteous. The office personal have been extremely helpful. Pleased with out choice to go with Crystal Broadband.
Great customer service, painless install, a pleasure to work with. No surprises so far. Kudos to Peter and the installation crew.; Super fast internet. Another plus is “buying locally Five stars.
I really can’t say enough good things about crystal broadband the people there was super nice! very fast at getting it installed and the speeds is great don’t see how you could go wrong if I could give them 10 stars I would
I live in Greenbrier County, WV and this internet is great! I use to have Hughesnet (which was trash). They were both charging me for some terrible internet. They offer “25mbps” when it was actually 0.8mbps. Then I saw these guys and gave …
We are so pleased with having Crystal as an internet provider option versus satellite. For almost 7 years we were told our area was not able to be serviced by a larger nationwide company, so we struggled and suffered with satellite. Crystal …
We are thrilled to have Crystal Broadband at our home. The installers were very polite and we now have fast internet and we are thrilled! Thank you for coming to Boone Creek. Looking forward to a long relationship with your company!!!
In Wallowa County Oregon Crystal Broadband is NOT maintained. I know a 95 yo woman who pays her bill religiously and keeps being told that a repairman is headed here from Kentucky. Give me a break. She has the WORST SERVICE. Cannot view any channels. This has been going on for TWO YEARS NOW.
Tried for years to get the internet at my house, never could get a company to come out until Crystal Broadband. They are very professional and courteous. Am very pleased with them.
Crystal Broadband has always provided excellent service for my whole family. And as well as always being attentive in what our needs are then taking care of right away. Thank you CBN!!
I live up a hollow and had little options for internet. There were only one. I had no choice due to my son needing it for school. It was so slow, slot of times he could not complete assignments. Crystal Broadband Network has been a …
We just had the Crystal Broadband fiber internet installed and their service is working great. Their customer service and the field service staff are great to work with. We would recommend them to anyone in our area.
Peter kept in touch with me for about a year so i could have this internet. Tech were great singing and joking while the worked.. I would recommend this company due to all this excepional service. Thank you peter for keeping in touch. Not many companies do that.
Crystal Broadband made fiber optic possible when nobody else would. We had AT&T for years and was told that we could get fiber when we were contemplating buying our home in Stanton, KY and then after we purchased the home they said that …
We thought it wasn’t working and they sent a worker out within minutes! The speeds are amazing! They just made living in the country a whole lot easier and less stressful! We have 6 kids that need WiFi that works! I called 8 months ago and …
I’ve been a customer of Crystal Broadband Network for several months and was one of the first in my area to be installed with their services. After nearly a year of service with them I have nothing but glowing things to say. My service has …
Crystal Broadband has excellent customer service. There is great communication with the customer support and the staff that provides installation. Very prompt to install. Fast and consistent internet. I am so much happier with Crystal Broadband than our previous provider.
We just had their fiber installed at our property and it’s fast! The installation crew was quick and courteous and their customer support staff is easily accessible. We look forward to enjoying the service and helping them attract new customers!
Very professional and respectful employees and most importantly they are honest. I contacted them for service after a major internet supplier lied to me, did not reveal numerous hidden charges, billed me for $623.00 during the first 2 …
I am a Crystal Broadband customer. I have had their service for approximately 6 months. I was having issues with my modem and got to speak with their associate Peter Martin. He worked promptly and tirelessly to meet my needs and get my …
I just switched from the other internet provider to Crystal Broadband last week. Crystal is just starting up in our area so it takes a little longer to get the service installed but once it’s installed, it is terrific. I can now stream to …
Finally glad to have reliable internet to my mothers home. Glad to see someone invest in our community. Very friendly customer service and the installation crew was polite and provided a very clean looking installation. Had this installed for my 87 yo mother and I couldn’t be happier. Hoping to get this installed soon at my own home.
Our service was not your standard install, it had to be buried over 200 feet. i installed the conduit underground and in pulling it so far it broke the rope. We had to dig up about 50 foot from the house to retrieve the fiber wire. The …
I’ve been dealing with this company for 2 months. I called got a price and the checked me for eligibility. I chose the silver pkg for 59.98. Was told that multiple devices could be used simultaneously. I was suppose to get a call back with …
I’m so glad I FINALLY have good internet, the guys that came to set me up were very professional and nice, they didn’t leave till I had it up and going. So very thankful
The wait was much longer than expected; however, when the installation started, it was done well, and the service is reliable so far.
Personnel were friendly and professional.
Customer service was on point. Providing us all of the information on packages and answering my million questions about the service and package comparisons. The technicians were efficient, friendly, courteous and prompt. I’m very thankful to have fiber as it’s not widely available in our area even in the city.
Friendly customer service and speedy internet.
Impressed with how well it works and all the people were so polite ❤️ definitely would recommend cbn to family and friends
Very happy with Crystal Broadband Internet! Works great!
Great internet!
Service bad
Great service
Great customer service
Great service
Great employer to work for!
Have been with them for years.
Good people to have cable with!
Continued communications and speedy setup.
Better than dish for sure.
Expensive with poor service and not much better support.
The place beside them is a great place good people
Good service and best customer service support.
Holy packets on a pipeline CBN Fiber is fast.
They were very helpful
Excellent internet and customer service.
Excellent service. Reliable, fast and great customer service.
it is really good and really fast highly recommend
Do not ever get use this cable service!!! Poor service will not fix outage lies from all staff.
Excellent service ! The internet is lighting fast and great!
Outage for 2 days SO FAR! Reported twice via email and twice via telephone with no response. Not happy with this company!
Good service, customer service and excellent internet.
Great internet service. Peter was supper helpful and knowledgeable.
Very good company to deal with. Fast and friendly service
Very reliable internet, Peter helped me very good employee!
Haven’t had tv for 2 months now. They lie everytime call them and still get a bill. I wouldn’t give them even 1 star.
Great customer service, always follow up to make sure my concerns have been satisfied.
Great to finally have fiber internet now we can stream all our favorite shows !
Prompt, courteous and professional service!
This cable sucks its always out and you pay your bill and they still cut you off and they don’t have no kind of internet I got thacker Grimsby cable now and its awesome it never goes out and the wyfi internet is super fast don’t ever get …
Great wifi and the technicians that came were professional and made sure everything was working correctly. They answered any questions and set up everything for us.
I don’t even know where to start with this company. They are ABSOUTLEY the WORST company ever. We paid our bill on time every month for 2 years. Come home this evening and they disconnected services. They keep offering a call back and never hear from anyone.
Excellent Service really good at fixing any issues when you call. Highly recommend
They are nice when you talk to them on the phone, but I get the same story every time for the last few years, they are either working on it, or will get someone to take care of it. If I had another choice, I would drop them in a heartbeat.
Yall company sucks!!!!! Every week you have a different problem. Channels stuck on one picture for weeks at a time. Don’t make any plan to watch anything, because you never know if the cable will be working. But you know what that BILL …
Great installer’s, Have no problems everything works as should.
no cable in three months but bill still coming. was treating to get service disconnected if bill was not paid. how you gonna disconnect service that hasn’t work in three months. then the man hung the phone up on me. I would not refer my dog to get this cable!!!!!!!!!!! yall get 0 stars
Install went smoothly, Very professional, super happy with the service.
The prices are reasonable. Have had good customer service. Have a few problems with service going out on the internet. But they do work to get it fixed asap. . Good for the price . Have had less problems in the last few months. If you are looking for internet I do recommend it.
Peter Martin is awesome customer service representative for the Internet love ❤️ ya Peter you help us a lot Gods Blessings on you and your family as well
Great customer service and quality internet. Every time I call with an issue they’re helpful, have answers, and send service workers.
Would have given no stars but that is not an option. We have been missing over 20 channels for most of the last two months. We were offered an insulting $4.26 credit. Most of the better channels are blank. We were told over three weeks …
WAITED 3 MONTHS TO GET THE SERVICE HOOKED UP DID RECIEVE HIGH SPEED INTERNET FINALLY AND THEY GIFTED US FASTER SPEED THAN REQUESTED FOR 2 MOTHS. I HOPE THIS SERVICE ISN’T ALWAYS THIS SLOW TO GET THINGS DONE. I MUST SAY THEY WERE COURTEOUS THROUGHOUT THE PROCESS.
It is super fast! No buffing. I finally canceled my Dish network, which doesn’t seem to offer anything anymore. I can now stream my programming. I love it!
I had internet hooked up at my camper and it works great lot better then Frontier. Peter Martin has been grey to work with I had the TV cable hooked up couple months ago and it works great also.
So far I’ve had a great experience. Not been able to have high speed internet until now. Price is decent and you truly get the speeds you pay for. I’ve checked.
The employees at Crystal Broadband do an excellent job of handling my requests. They are very responsive, respectful, and resolve any problem within a timely manner.
I was able to speak with a live person in a timely fashion and, although I had some difficulty with the language accent of the sales person, we were able to communicate very well via email. I had a number of questions because I have some …
Internet is quick and reliable. Only thing I would suggest to make it better is the employees need to communicate better with each other. Getting 8 calls in 3 hours is annoying.
We live in Clay City, KY. To say there’s limited internet options is an understatement. When we found Crystal Broadband Networks, we were skeptical a hardwired internet connection actually existed for us, after 7 years of HughesNet, and …
I currently have a package with Crystal and I am fully satisfied . I always contact customer service if I have an issue and they get on it immediately/ I work from home so I need constant service uninterrupted with great speeds and I get that with CBN.
I work from home in a rural area where Internet providers with fast enough In speed is almost impossible. They have extremely fast speeds with rapid response times during outages. Definitely recommend this company to anyone.
customer service has always been helpful with me!
They Always follow up to make sure my concerns have been meet.
When something doses happen they get to it right away fast an fixed .
I’m so happy Crystal broadband came to Boone Creek. We were finally able to get rid of extremely expensive and capped satellite internet. We’re saving money to get faster unlimited internet.
Internet was installed vety quickly, technicians were friendly, internet speed is super fast. So far I’m thrilled with the service and all of the staff I’ve been in contact with
I am so happy with CBN. The technical people on line and the staff that run the cables and come to your home are very professional and friendly. It is great to have internet and phone service that is very fast. And most important to me is no flaky WiFi continually cutting out. I definitely would recommend Crystal Broadband Network.
I have been a customer for many years, and the things I love the MOST about this company is that is a family owned company. So customer service is at the top of their list! Now, considering where we live and the availability of speed in …
Super fast internet, and great customer service
Quick install and instant quick service. Customer service perfect.
We are very pleased with our fiber internet connection through Crystal Broadband. The service people have been extremely courteous. The office personal have been extremely helpful. Pleased with out choice to go with Crystal Broadband.
Great customer service, painless install, a pleasure to work with. No surprises so far. Kudos to Peter and the installation crew.; Super fast internet. Another plus is “buying locally Five stars.
I really can’t say enough good things about crystal broadband the people there was super nice! very fast at getting it installed and the speeds is great don’t see how you could go wrong if I could give them 10 stars I would
I live in Greenbrier County, WV and this internet is great! I use to have Hughesnet (which was trash). They were both charging me for some terrible internet. They offer “25mbps” when it was actually 0.8mbps. Then I saw these guys and gave …
We are so pleased with having Crystal as an internet provider option versus satellite. For almost 7 years we were told our area was not able to be serviced by a larger nationwide company, so we struggled and suffered with satellite. Crystal …
We are thrilled to have Crystal Broadband at our home. The installers were very polite and we now have fast internet and we are thrilled! Thank you for coming to Boone Creek. Looking forward to a long relationship with your company!!!
In Wallowa County Oregon Crystal Broadband is NOT maintained. I know a 95 yo woman who pays her bill religiously and keeps being told that a repairman is headed here from Kentucky. Give me a break. She has the WORST SERVICE. Cannot view any channels. This has been going on for TWO YEARS NOW.
Tried for years to get the internet at my house, never could get a company to come out until Crystal Broadband. They are very professional and courteous. Am very pleased with them.
Crystal Broadband has always provided excellent service for my whole family. And as well as always being attentive in what our needs are then taking care of right away. Thank you CBN!!
I live up a hollow and had little options for internet. There were only one. I had no choice due to my son needing it for school. It was so slow, slot of times he could not complete assignments. Crystal Broadband Network has been a …
We just had the Crystal Broadband fiber internet installed and their service is working great. Their customer service and the field service staff are great to work with. We would recommend them to anyone in our area.
Peter kept in touch with me for about a year so i could have this internet. Tech were great singing and joking while the worked.. I would recommend this company due to all this excepional service. Thank you peter for keeping in touch. Not many companies do that.
Crystal Broadband made fiber optic possible when nobody else would. We had AT&T for years and was told that we could get fiber when we were contemplating buying our home in Stanton, KY and then after we purchased the home they said that …
We thought it wasn’t working and they sent a worker out within minutes! The speeds are amazing! They just made living in the country a whole lot easier and less stressful! We have 6 kids that need WiFi that works! I called 8 months ago and …
Fast installation, good internet service. Much faster than What I had.
I’ve been a customer of Crystal Broadband Network for several months and was one of the first in my area to be installed with their services. After nearly a year of service with them I have nothing but glowing things to say. My service has …
Crystal Broadband has excellent customer service. There is great communication with the customer support and the staff that provides installation. Very prompt to install. Fast and consistent internet. I am so much happier with Crystal Broadband than our previous provider.
We just had their fiber installed at our property and it’s fast! The installation crew was quick and courteous and their customer support staff is easily accessible. We look forward to enjoying the service and helping them attract new customers!
Very professional and respectful employees and most importantly they are honest. I contacted them for service after a major internet supplier lied to me, did not reveal numerous hidden charges, billed me for $623.00 during the first 2 …
I am a Crystal Broadband customer. I have had their service for approximately 6 months. I was having issues with my modem and got to speak with their associate Peter Martin. He worked promptly and tirelessly to meet my needs and get my …
I just switched from the other internet provider to Crystal Broadband last week. Crystal is just starting up in our area so it takes a little longer to get the service installed but once it’s installed, it is terrific. I can now stream to …
I was able to have service started the same day I requested it. Everyone, from the Sales Rep to the Technicians that did the install, were excellent.
I highly recommend this company for you internet, phone, cable. A great friendly people who really appreciates your business.
Glad to have an internet service finally expand out to my grandparents house. Easy setup and friendly installers.
Finally glad to have reliable internet to my mothers home. Glad to see someone invest in our community. Very friendly customer service and the installation crew was polite and provided a very clean looking installation. Had this installed for my 87 yo mother and I couldn’t be happier. Hoping to get this installed soon at my own home.
Our service was not your standard install, it had to be buried over 200 feet. i installed the conduit underground and in pulling it so far it broke the rope. We had to dig up about 50 foot from the house to retrieve the fiber wire. The …
My order was fulfilled within 24 hours. The internet service is awesome and now I wonder why I waited so long.
I’ve been dealing with this company for 2 months. I called got a price and the checked me for eligibility. I chose the silver pkg for 59.98. Was told that multiple devices could be used simultaneously. I was suppose to get a call back with …
I’m so glad I FINALLY have good internet, the guys that came to set me up were very professional and nice, they didn’t leave till I had it up and going. So very thankful
The wait was much longer than expected; however, when the installation started, it was done well, and the service is reliable so far.
Personnel were friendly and professional.
Just got installed. The man who came was friendly and courteous, even when it began to rain on him. Very nice guy! We will see how the service goes.
Customer service was on point. Providing us all of the information on packages and answering my million questions about the service and package comparisons. The technicians were efficient, friendly, courteous and prompt. I’m very thankful to have fiber as it’s not widely available in our area even in the city.