Crystal Run Healthcare is a premier multispecialty medical center with over 500 physicians in over 40 medical specialties. Our medical center located at 300 Crystal Run Road in Middletown, NY specializes in Endocrinology, Diabetes, Thyroid Treatment, Family Practice, Internal Medicine, Pediatrics, Pediatric Endocrinology, Primary Care, Psychiatry, and other clinical services.
| Friday | 7:30AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 6PM |
| Tuesday | 7:30AM to 6PM |
| Wednesday | 7:30AM to 6PM |
| Thursday | 7:30AM to 6PM |
155 Crystal Run Rd, Middletown, NY 10941
First, They charged me to get my COVID results! Disgusting. I feel like i am on a n assembly line, rushed and insugnifucant. It’s all about how many patients they see in a day!! I literally have no trust in this place
just had my annual check up with DR. Kang….as usual he did a great job….
Professional service
Good morale
Great staff
Fast and Professional
Great Doctors
Great health-care
Fast and professional.
awesome
It great
Long wait
Great Dr.s. and nice offices
Very good. Attentive and very helpful
Convenient and all test are performed here.
Wonderful staff! Great service
Had a great visit in the nyack office
You can never get through when you call !!
Waiting over an hour to see the doctor again….
Great staff. No wait time.
Long wait times feels like forever when you are sick
Beautiful facilities. Great doctors.
If you can’t breath make sure you have your insurance ready.
The ladi.es Are nice my Patient Loves ComiComing here
Waited a half hour on hold JUST to make an appointment.
All of my doctors are here,love them!
Prepare to wait for at least an hour for any type of appointment.
I think the people who run this company are racists
It’s a business covering as a medical practice, which, unfortunately, is how most large medical providers are today.
Great heart drs
I love the doctors but I wait in the phone forever .
I pay my co-payment now crystal run sending me to credit report i feel they stole from me
The doctors are great especially the Family Practitioners at 155 Crystal Run Rd.
tried to make an appointment using the website. it didn’t work. i tried to call. got put on hold for a protracted period of time then disconnected.
I never new having a nurse intial a doctor’s note, instead of having the doctor sign it,
was acceptable. Go figure.
After sitting and waiting -with an appointment!- the whole day for a test doctors comes out and tells me nothing I can do for you today…! #Ridiculous #Disgusting
Staff and doctors are excellent. Waits can be long but the care is excellent!
Inflexible and inefficient. Demanded that I go in for an unnecessary follow-up visit to get medication for acute asthma.
The worst most unprofessional health care providers ever.
They are convenient locations, except for trying to schedule appointments.
Worst phone system ever!!! They have no problem leaving you on hold for 10 to 15 min at a clip!!! Something needs to change people!
some of the doctors there are ok but some of them are terrible and i wouldnt reccomend those doctors to anyone.
Only reason this place is open is because lack of options. They are absolutely terrible.
Horrible wait times u might as well go to the e.r smfh!!! And the dr’s here never look into your records to know what you talked about the last time unbelievable seriously
Poor customer service. Have to wait on hold for 30 minutes to get someone on the phone. Then they transfer you to someone else. They are worse than the cable company.
Waiting 20 min on hold (I HAVENT EVEN TALKED TO ANYONE YET) to schedule an appt with my son’s pediatrician it UNACCEPTABLE.
Love this place my prenatal was good taken care of
I’ve been coming to Crystal Run for 17 yrs and I love the care that my family have received throughout the years.
Be patient, due to high call value your call will be answered in the order it was received. Is there only one person answering all calls, 30 min. wait time…what the hell?
Beyond horrible… Dr’s don’t get messages, don’t call back, you don’t receive test results, get bounced around, misdiagnosed twice by two different drs, just to name a few reasons for anyone to AVOID THIS GROUP!
Pain management department is all about getting the maximum number of patients through the door. Both the doctors and nurses are not very empathetic about what is is like to live with chronic, debilitating pain. I was a patient there for …
The worst. I had to file a formal complaint and they did nothing. So bad I found a new ob at 36 weeks along. So glad I did. So much stress.
Excellent Doctors and staff. Wait times manageable. Great facilities. Telephone system needs a little improvement.
I don’t even know where to start. At 20 weeks the maternal fetal specialist misdiagnosed my baby and told me she didn’t have a part of her brain, later I learned you can’t tell for sure with an ultrasound I specifically asked if she was …
Most of the doctors are very good but the services such as billing and prescription filling are horrendous. Several times they have failed to call in life saving medications only to find out after traveling 25 minutes to the pharmacy that …
Horrendous parking lot at 155 C R Road. Difficult to drop off seniors. Many accidents.
I will not even rate this place. The doctors can’t be trusted and try to get rid of you with no grounds. Also, they mess up documentation all the time.
One out of five 𝘔𝘦𝘥𝘪𝘤𝘢𝘭 professionals I came in contact today treated me like a human being. If you have other choices take them. You are just a number no actual sympathy or care for their work. …
Zero regard for patient time. 1:45 appointment and it’s now 2:18 and still waiting. Absolute disgrace.
I have been to the Surgery Center twice in the last 2 months – once for endoscopy & once for colonoscopy. Monica, Dr. Nici’s nurse was fantastically patient in rescheduling my appt at my request and answering all of my questions. The …
I’ve been to an office in this building twice and twice my doctor was late. The first time DR. Yeon was over an hour late to work. Today I was told I wouldn’t be seen until a minimum of 45 min after my scheduled appointment time and I was …
I’ve been going to Crystal Run for over 16 years and I use them for my 2 daughters as well for almost 12 years with my oldest. They are absolutely amazing especially Dr. Finnigan, Dr. Adams in obgyn and Dr. Nelson. I can’t say enough amazing things about this place. Everyone is super friendly and you don’t wait long at all.
Terrible customer service. It’s impossible to get an appointment on the phone. Check our Horizon Health care. They’ll at least take your call.
Only negative thing we have to say is the 100 crystal run pediatric office could use some renovating or a new paint job, the Thomas the tank engine painting in the back looks spooky and haunted.. like something out of a bad dream haha.
If you need to see an urologist at crystal run DO NOT SEE DR. RONALD RESPA. He doesn’t give you the right information about what’s going on with you and he just doesn’t care. I asked him if I could ask him a question and he said no and walked out of the room.
Great doctors, just hard to get appts now a days.
the doctors are good and you don’t have to wait too long to be served and I take care of you and have you do the test you need to tell them what’s wrong with your body and I really do appreciate that I done had my feet done cuz I broke both …
This place is horrible got to my mothers appoinmemt with her at 8:50 am , got greeted and filled out he questioneared whiting a minute , was told that the appointment was for 11 am but my paper said 9am , then the 2 receptionist said it was …
On top of the usual doctors room issues like scheduling and the call center, I’ve frequently encountered bigotry and transphobia. If you or a family member is part of our lgbtq community please do not visit Crystal Run
I would give zero if I could. My appointment was at 1:30 and here I am sitting in the waiting room at 3:00 I’m beyond pissed. To add insult to injury there was two white woman who came in with a dog. Not a service dog a Damn chihuahua
EXPECTING MOTHERS BEWARE! The entire OB department is rude. From the front desk receptionist to the doctors. Dont waste your time. They ruined my first experience as a new mom to be. Horrible.
I tried for days to get my son an appointment. I have waited for more than 10 minutes with multiple calls and no luck with an appointment. I am so frustrated. I don’t think I am the only one that could possibly feel this way. 0 Rating for scheduling appointments.
Do yourself a favor don’t go to pt here they don’t care about calling you back to schedule appointments and I guess not even the director of operations knows how to operate a phone system, I called back twice I got hung up on, they don’t call back, how am I supposed to make an appointment
They do not open at 7:30 am, they open at 8am! Please be advised so you don’t get there when you thought they were supposed to be open! …
One of the doc from OB was unbelievably rude with us. Spent less than 2 min to check us out and when we was about to ask couple important question she left the room by slamming the door, we just had to leave quietly with some terrible feeling, terrible experience!!
I always go there.for my doctor and she’s great.I went for the first time to urgent care.they were great also. Very nice to me and helped me. Idk why they have bad reviews.
Thanks to Dr. Roman Rodriguez for take care of me and my baby.. He did a great job! I’m grateful to him for answering all my questions and for the care he gave me .
NASTY receptionists. Always too busy.
Not horrible, but not great, either. My first visit was fine, I had to wait maybe 20-30 minutes, and then a couple more once I was in an exam room. I was seeing Dr. Giraud, an ENT (otolaryngology) for a partially blocked ear, which she …
It’s sad that crystal run healthcare keeps expanding and adding doctors I once liked to their practice. I don’t go there anymore, I will travel to rockland or westchester for a GOOD facility with competent doctors. Trust me don’t waste your …
Use literally any other urgent care in the county. These people are unprofessional and so lazy. They make you run through hoops just to get a covid test.
I waited well over 40 minutes pastmy appointment time for a snot to tell me that I am not her first priority
Excellent care, very thorough and caring practice
Dr’s are good, but you can never get through. I was on hold for 23min trying to make an appointment, finally hung up and called another provider. It’s ridiculous, you would think mgmt would have the phones answered right away for appointments,hence business. Sorely dissapointed…
This is a continuation of my review on Dr. Gershenhorn. I will recommend referrals to this physician. I do have high respect for him. He has successfully assessed, evaluated, treated and performed the necessary procedures to find out …
NO STARS for billing purposes. How many reminders are you going to send out? I just opened the bill to find out that I was charged for something (hundreds of dollars) – I was not going to pay bc when I went to my dr (who I actually do like …
I love crystal run! They did a great job when I was pregnant an after I had my son! Some people are just picky with doctors!! If you don’t like the service then leave!
What kind of health care building blocks access to the stairs and forces you to take the tiny elevator? Firstly, I was turned off by the small parking spots once again forcing you to do something you don’t want to do, namely be within 2 …
Even though the wait times for appointments are horrendous, it is worth the wait. A neurologist, dr Bekele, is the bomb. Endocronologist, Tang is great. Family medicine, Kang will be my doctor forever and pain management guy, Rudnick, Is …
Doctors are always busy, but Crystal Run is so friendly and they do a great job with follow up. The people at Crystal Run work hard and they care. I have always been happy with them.
I went here to have an MRI of my shoulder. I’ve been to other establishments to have MRI/CAT scans before. This had to be the easiest and fastest experience. The staff was SO nice from the girl in receiving. My major compliment goes out to …
This place is awful, it’s like the Wal Mart of healthcare. Waited on the phone for 15 min to be connected to someone there before I hung up. There are some genuinely great doctors there who’s reputation gets brought down by the really …
The urgent care department is a great advantage over regular hospital emergency rooms. You can go there for all sorts of medical problems. There is usually a wait, so getting there near opening time is best.
They have been very unprofessional lately. Call back over a month later with results for anything because everything is so long winded. No one is ever in the same page.
I’m having trouble with finding the correct prenatal vitamins. Every time I call the office for help they direct me to my pharmacist and say she can answer all of my questions. They’re not compassionate and they don’t care about the patient, or patients in my case
This Clinic a a clinic to make a fast buck- the administrator who took care my son- did not ever bother to check if the services required were going to be cover by the insurance. BTW this was not an emergency which i would it have …
I’ve gone to Crystal Run for many years and while it was good to begin with, it’s gotten progressively worse over time. I’ve had doctors be biased against me because of my background, I’ve had a doctor and nurse actually laugh at me for …
Probably the worst medical group I’ve gone to in my life. No one cares, all they care about is money and making you waste up to 3 hours in a waiting room. You’re better off at a private practice.
My daughter was recently diagnosed with breast cancer, at 38 years old. She met with Dr. Karpoff, who sent her for an MRI and the also did genetic testing. Dr. Karpoff assured her the MRI results would be back within hours. Well, two …
My insurance paid for balance and they still sent it to collections despite they paying. That is so messed up. The billing department is not one I like dealing with at all.
They consistently give you early appointments so they can take there sweet time getting there and have you waiting hours so they can tell you just make another appointment to come back. I have serious internal problems but they leave me …
Although the doctors and nursing staff are good. I am always frustrated trying to get an appointment. It is even worse in an emergency when all you are, is put on hold. I know that they are aware of this problem, but nothing gets done. Terrible.. just terrible. Need to improve this as soon as possible.
I did a sleep study 4 months ago. I still have not heard back from the doctor about the study. I call to speak to the doctor several times however, after waiting over 30 minutes on hold I just had to hang up. Now I have to wait another …
35 minutes on hold to make an appointment. ONLY because I know of 1 good Doctor there. Every 2 minutes, I’m reminded to make my appointment online… IT DOESN’T WORK !!! It tells me to call the office, ha ha ha.
Gym primary wouldn’t give me an appt for 2 weeks when I had an eye infection that had my eye closed. Been waiting 6 months for a sleep apnea machine I need desperately, and mist recent called their therapy division for help. They didn’t return my call for a week just to tell me they’re not accepting any patients.
I just came back fro an appointment that I made 6 months ago, only to find that I was not put into the system. I had to cancel on my son’s request to help out with my granddaughter because of the appointment I thought that I had. They had …
I’ve been to this urgent care 3 times for myself, received professional care, testing and treatment better then any other urgent care. They have a caring and compassionate staff, they are quick to help and answer any questions you may have. I highly recommend Crystal Run Healthcare’ s Urgent Care!!!
Doctors were great. Receptionist in neurology Gretchen Witt was nasty and had an attitude with myself and the person after me. Ruined the experience. It’s called coffee Gretchen, try it sometime or take your miserable self to another field of work.
The doctors and nurses get five stars. However, the rest of the staffers are generally lazy and incompetent; they must be in a union or former Congresscritters to be this bad. I am out on Disability and gave them a Work Release form three …
This place really deserves no stars. They’re all about getting you out the door as quickly as you can. They don’t explain what theyre doing and ask very general and vague questions. Most of the doctors have thick accents which makes it more …
I love the place and all the doctor’s I’ve been seen by for my prenatal and obgyn needs
But recently I’ve been calling to see what time my appointment is only for them to tell me I cancelled my appointment when I clearly never did
I had a scheduled appointment with Dr. T Booker on Wednesday April 15th 2015 at 8:45am in the 95 building in Middletown. I arrived ten minutes early and settled down with a book in the waiting room. Over an hour later I decided that I had …
I threw my back out last night and called two different doctors in the network that I’ve seen. I’d like to thank both doctors for waiting til the last possible second (I’m leaving for a 2 week vacation tomorrow and told them I’d come if I …
Today was the longest I have ever waited. My appt was for 7:30 and checked in at about 7 7:15am I get my blood drawn until something to 8am. Only 2 girls one was pulling labels the other was bringing the people back. If that’s not understaffed, overbooked lab appts.
Very unprofessional staff. Specially administration really sucks. Could not even get note for my job after my appointment
The operator sounds like she has no experience doing customer service work. She can’t even say “good morning” or let me know she is transferring me to another department. An automated voice is more polite than her. Just for that reason, …
It was okay at first. But I regret choosing this place for my daughter. To long to make a appointment and to long for the appointments to get to see someone. Nurses are ruden have this attitude. Probably the only person that cared enough to …
Honestly don’t really know how their doctor’s are because when you call to make an appointment you have to wait for hours to get someone! My husband had a surgery there and is looking to get checked and I can’t get a hold of anyone to get …
The billing department sucks. Messed up multiple times with me, and decided to try and get a claim collector when it was really just their mistake. It all good now thoughtC made sure I handled it MYSELF. Also, the primary doctors are …
This place has gotten worse! A few years ago when I was a patient here around 2013 they were decent but have progressively gotten worse.
Doctors are unsympathetic and extremely discriminatory against LGBT people. The …
Internal Bleed and Brain Attophy since January. Doctors did NOTHING to help me. When I collapsed in office they couldn’t find a crash cart. …
I have a spinal disc issue and still do. The orthopedic pa I saw barely took 5 min to explain my disc herniation to me. He even said i might’ve had a hip fracture but didn’t order any extra testing. I was still concerned by the end of my …
I will rate all Crystal run zero stars if I can. I rate zero stars because of the Attitude of the leader ship is horrible, and they are Into money more than patients. Even though some people had good experiences, but that is not because …
This place deserves no stars. It’s all about waiting here. Wait 20 minutes on the phone to talk to someone, wait an hour in the waiting room for the doctor, wait weeks for them to call you back with test results. But then once you’re in, …
Everytime I go to this urgent care there is about 8 receptionist and 2 doctors. The wait is extremely long. I went in there for an ear infection and waited an hour and a half just to get into a room. I asked one of th many receptionist why …
I was very disappointed with the run around my 20 year old daughter got from the pediatrician office at 100 crystal run road. She tried to take care of a refill but needed a doctor appointment first. She lives at college and asked for a …
over 30 minutes on hold every time i call. The hold message tells you to go on line to make an appointment, it doesn’t work. If i ran my business like this I would be out of business. You need to hire more people or fix your online …
I’m not sure what the people who are complaining about everything are talking about, I mean yeah I feel that the practice has gotten too big too fast but I never have much of a wait time with any of my doctors. All of my doctors, nurses as …
I’m a new patient of 1 of the endocrinologists there. 1st, let me say, the Dr & the nurse I saw were FANTASTIC! This horrible rating has nothing to do w/ them, but CR’s office people & possibly their policies. For the last 2 days, myself & …
The customer service of this place is absolutely atrocious.
Multiple times they have contacted me while I was en route to my appointments to call to cancel or reschedule my appointment made months in advance. …
I have been here before and always had great service, but It makes me sad to say, I had to go today for blood work (again) and you have to go to the front desk. I stood in line, and there were two women at the desk. One of the women was on …
Great doctors but I’ve been to many different offices and this is the only one where I have to wait 5 plus hours just for a refill of my meds. Other times they will tell me 3 business days. If my doc ever left I would be so happy to follow.
I waited 3.weeks for.an.appointment with Dr Stacey Whyte Connell. The nurse.called.me very rudely 30 minutes prior.to my appointment to confirm I was.coming. when I arrived I was.told.the Dr.was at least 1 hour.behind in the appointments …
Phone system sucks. I would suppose they are grossly under staffed. The Dr’s I have dealt with have been OK. They get moved around a lot. This is a mega practice and the days of seeing the old style one doctor practice are coming to an end. …
Crystal run is the worse place I’ve been to! They take forever to answer the phone and when they finally answer the phone you can’t get appointment until 2-3 weeks out with your primary physician or any other physician at that. I waited on …
I’ve been seeing doctors at Crystal Run since I moved here from PA 2 years ago. I haven’t had any problems with the staff or doctors. …
The doctors here don’t care about your health you might as well not even go. If you ask them a question they won’t even answer it and just say you’re fine. Switched to Cornerstone and they helped me through my pregnancy and actually cared.
Least educated obgyn I have ever met with regarding high risk pregnancy and women with pcos. Was not familiar with any of the medications I should be taking while pregnant. Informed them of my full health history and instead of running …
Great doctors, terrible customer service. Whenever I call the office to schedule an appointment I can plan on waiting over a half hour to speak to a representative. I thought that they had recently updates their services, but it only seemed …
Scheduled me for an appointment with radiology instead of my yearly..What a waste of my time.
What was once great, really isn’t anymore. Crystal Run is a perfect example of too much too fast. I was a patient there for over 10 years, and for the first 7 of those 10, I could get in to see my doctor or a specialist with minimal …
The call center for this place is an f’ing joke. My wife called about complications with her pregnancy, she had heavy bleeding. Call center said the on call doctor would call back in 15 to 20 minutes. Nearly 3 hours have gone by with no …
Was not told my dr was no longer with practice until I called for a refill and apparently i had a a appointment with a new dr that i knew nothing about !!!! Beyond done with crystal run
Place gets worse and worse every time i go. They cant even proof read a note for grammer errors. And waited 12 days for it.
Waited 22 minutes inside waiting to check in after they told me to come in for …
I would give a Zero-Star review if it was possible. This place is a out-right joke. Rude doctors, overbooked schedules, can’t treat anything. I have had a severe health issue for a year now and desperately needed to see multiple doctors who …
All of Crystal Run is horrible. The wait to schedule or cancel is bad, and consistently my appointments are scheduled incorrectly or cancelled when they’re not supposed to be. Their staff there is nice there, but the phones and appointment …
My mom had secondary ins, but because it hadn’t transferred from her home state to NY she had a balance, they were going to deny part of her chemo treatments unless she paid her balance PLUS a portion of the treatment every two weeks! Had …
The reception here is quite rude. And they need some humanity here to really care people, instead they show too much bureaucracy on making appointments. The least thing they can do is to use a different tone to talk to a patient who …
Crystal Run is horrible. The last three times I have been here, I have waited a half hour to an HR or more to get into my appointment. When you do finally get in, they rush you out. I don’t know about the other departments, but if you’re looking for an OBGYN, don’t go there! I strongly regret my decision to stay with them.
I come to crystal run because my favorite doctors are here but if my doctors ever leave, I’m going to follow them wherever they go. Crystal run billing is terrible, I don’t trust that they will bill correctly moving forward because in my …
This place is so disappointing. I’ve been going here for years. So has my family. Almost every practice/specialty has been a disappointment. It’s discouraging that this group is locally taking over the medical field. Why is it that no …
Zero stars meaning less than 1 star Horrible !!! I work to hard to settle for this low budget facility !! Definitely leaving
Horrible requested my medical docs to be sent to my home a month ago because I am moving and still have not received them. I am 3 weeks away from delivering my baby and cannot see another dr without my medical records transferred over. I …
So let me start by saying there are great individual providers at Crystal Run Healthcare.Problem is the overall operation leaves much to be desired.I went for a scheduled appointment with a specialist for a follow up from an ER visit a …
I see multiple doctors at CRHC and sometimes emergencies come up so there can be a wait, but most importantly all of my doctors treat me with care, like a family, not a number. The only weakness is never having enough phone coverage but I …
My name is Nicholas Marino in 2010 during my third colonoscopy my doctor Alex gershonhorn accidentally ruptured my spleen. I’ve written reviews about this in the past, actually the past year was the last one. Can’t seem to find it anymore …
Its so sad they won’t let me have a primary dr because my insurance doesn’t cover it but ism allow to have my 6 special doctors from crystal run take care of me bit
Regrettably, I had to place one star in an effort to proceed with a rating, but honestly, Crystal Run Healthcare deserves a zero rating. Beware…the building is modern but inside reveals rude staff members who demonstrate a lack of …
1. Cancelled our appointment and said we cancelled it.
2. Dr Todd saw my wife, and just saw her. No clinical exam no anything. She was extremely rude and apathetic. …
Hands down the worst place for medical care. Had a mammogram and needed another one because they didn’t do it correctly. Wonderful surprise in the mail. Insurance did not cover it so now I have to argue with the insurance company. …
The biggest problem is you can simply never ever ever ever get through their phone lines!!! Want to make an appointment forget it!! Want to leave a message for your doctor forget it!! Try to get a refund after they overcharged you $300 …
It took 22 hours to get an X-ray result and we even had to call the office twice. …
Horrendous practice – my former dr there nearly killed me not testing me for anemia. Complained 13 yrs to him about feeling unwell – just told am fine – new dr at another practice discovered through CBC – near fatal anemia – would have died …
The doctors are competent but the system is not. There is no follow up and the ball is frequently dropped. …
Crystal Run sucks. No one answers the phone, and nurses will not return your call. I understand that things are busy but it is unacceptable that I still have not received my blood work results or had it faxed to its’ proper destination in …
If I could give 0 stars I absolutely would. The communication from the billing department is horrible. I was enrolled in the bariatric program as a self pay patient. My insurance covered the visits and some of the procedures, but I still …
Only 25 minutes on hold to make an appointment. Only waited about 20 minutes after my appointment time to get in the office
Then only about 30 minutes for the Nurse Practicioner to finally come into the …
Waiting on hold for between 10 min or even up to 30 min. Yet when I go I see them sitting at the desk texting, reading, in groups. Do we not hold anyone responsible.
It shouldn’t be so difficult to make a non related covid appointment. And to make things worse- you have to call and check into urgent care when you arrive. They tell me to walk to the door. Turns out they assigned me to the wrong location. And I’m stuck waiting outside for an extended period of time. How ridiculous!
If you have ANY other option do not come here! These doctors do not care about you no matter how much pain you are in and how much you are suffering. You are nothing more than a customer to these people. They have absolutely mishandled my mothers care and set her back MONTHS financially and physically. Do NOT give them your business.
So if you do a walk in at urgent care it’s a flat $125 with no insurance. Now we go back with insurance and you try hitting me with a $700 bill 🤣 🤣 you guys are crooks. I was told from your billing department that it’s not there problem and take it up with my insurance. …
Takes forever for them to call pharmacy to refill a medication or submit pre-authorization. I am seeing endocrinologist in this place and have been calling for the past two weeks to submit pre-authorization to insurance. At this time I am …
If I could I would give Crystal Run Healthcare a negative number of stars. Don’t bother to call and leave a message, expecting a return call, you won’t get one. I realize that since the beginning of the Covid pandemic medical facilities …
You can’t get anyone on the phone. When you call the specialist number, they give you a Fax or email. It’s a joke. When. You want to make an appointment; they are very fast to do that and get your co-payment before the visit. Once you’re …
Requiring people to sit in their car waiting to hear from someone on the phone is an absolute disgrace. Not everyone has air conditioning. Not to mention 25 cars sitting in the lot running, which is illegal. Complete waste of time. …
DO NOT USE CRYSTAL RUN
While the staff is nice, Crystal Run as an entity is awful. I went in for a 5 …
I’m sitting here with my almost 78 year old mother she has to have a cat scan. We showed up on time only for the guy that took our temps told us to go in . no one was there to register us so we had to back out front sat for an hour went up …
This place is the worst I’ve ever seen. There are some good doctors but the rest are just dangerous. It’s the wall Mart of healthcare. We are changing practice as we speak. The good doctors take a long time to get an appointment so you have …
I’ve been with Crystal Run since I moved here in 2011. I’ve never had a life threatening health issue but for the health issues I have they have been taken care of. I especially love my cardiologist. She is the best ever. My husband had …
I’m so disgusted with Crystal Run Health Care in Middletown. I arrived for my appointment 15 minutes early and checked in via text. I was informed that my check in was complete and someone would invite me in shortly. I waited for 30 minutes …
I have been going to crystal run for over 10 years. Since I was a child and I am very disappointed in the way they handle things. It is almost impossible to get a hold of anyone on the phone. And this is not just because of COVID-19. This …
horrible billing department they make mistakes and patient have to pay more money, doctor are horrible they dont listen to there patient i will never go there again. you make a complaint and they tell you they will call you but they never do.
They have an automated pre-registration and checkin which is nice but the doctors are never on time (I’m actually in the waiting room for over an hour now…and still waiting). There has to be a better way.
My primary care physician cancelled my medication follow-up appointment TWICE, then blamed ME for it during the appointment that finally wasn’t cancelled. It’s not my fault you decided to take multiple days off, so why are you acting like it is? Stop acting like a child.
Horrible staff with atrocious behavior. They do not value their students nor respect them. They talk down on them behind their back, some aren’t even qualified to hold the titles they do, and tear each other down constantly. …
Geeez, the Middletown CRH is NEVER on-time for appointments. My time is just as valuable as anyone else’s here. Your other offices are great, get it together ppl. 😡 …
I have tonsil stones which have been causing me a lot of pain in my ears and I’m having trouble eating food due to the pain of swallowing and the lady who had my appointment told me that the only thing I can do is salt water gargle when I …
they never sent the results to the doctor, the results department has no phone number. I had to call 20 times and waste several hours until I got them to fax the results to the doctor after 8 days. for a critical test.
Well run health care facility, COVID Compliant. Pleasant waiting areas, well lit and comfortable. Masks required at all times. Addaquate parking, handicap and patient parking. Easy on and off State Route 17 and Interstate 84.
These people are bullies! My wife took our daughter here for help because of a medical issue she has. Just because they did not agree with the requirements of her medical condition they treated her and my wife with disrespect callousness …
Had a procedure done here 9 months ago and was charged for a different, and more expensive, procedure that I never had. Almost one year later and over 8 phone calls with their billing department and I still have not received compensation …
I usually don’t truthfully have the best experiences with doctors connected to Crystal Run. The nurses are often wonderful and amazing people, and the lab in Newburgh when I get blood work is always aces, even when they have people …
Waiting to hear back from one of your neurologists, finally calls and leaves a message after one ring to call back. Can’t call back because you only have a main number for the whole center. Asked person who answered the call on main line …
First of all, this is Alan writing the review even though my wife’s name appears. I will say, however, that we are in total agreement in this review.
The Doctors that we have, in total, numbers approximately 18. Our doctors and …
Horrible is the best way to describe dealing with Crystal Run. First thing is they always want money before seeing you. Do you pay before a meal or before getting a haircut? Try contacting your doctor..lol that is a joke. My pharmacy …
I moved to the area last year and switched my care team over to crystal run. I have had a horrible experience with every office I go to. The scheduling department gets my appointments wrong almost every time. The billing department and …
Save your sanity!! Dr Cruz is the WORST doctor. I was 6 months pregnant when she measured my belly and scared me saying I need to do an ultrasound ASAP cause the baby is too big and I can go into labor. My ultrasound was completely normal. …
If you can get past the horrific scheduling reps, the doctors are pretty good. I love my OB/GYN docs who sadly are now all retiring (Dr. Levine, Dr. Landau, Dr. Brockunier). I attempted to make an appointment and accidentally picked the …
Made an appointment a month ago for tomorrow. For them to text me today that they had to cancel my appointment. And then told the earliest was November 29th. Over the last couple of months of having to go there the service has been …
Horrible health care. I went to them for convenience for about 15 years. They treated me for pneumonia never picked up on congestive heart failure. For almost 2-3 months. You cannot get through to them. Never hold your breath for call back. …
Doctors in the neurology dept are very knowledgeable and seem to care for patients health, however Crystal Run Medical center has total control of their physicians ability to practice medicine. …
I’m writing regarding the scheduling department. We live in NC now but come to NY each year for insurance and personal reasons to see our Doctors. The schedulers have always been amazing helping a schedule many appointments within a three …