Crystal Springs Water Company is an Utilities at 23449 U.s. 59 in Porter, Texas. See more
Read More| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
23449 Highway 59, Porter, TX 77365
(Translated by Google) Very expensive water !!!
(Original)
Agua muy cara !!!
(Translated by Google) pickpockets
(Original)
Rateros
(Translated by Google) Terrible service and the people who serve you seem to be doing you a favor, instead of helping they get rude and they still get offended if you ask them something !!!!! …
The front desk ladies are the WORST POOR AND HORRIBLE customer service, how miserable can you be to have such a horrible customer service, what can you expect from poor hourly pay employee.
Poor service
most expensive water service
Terrible customer service they cheat you every month
Takes 1 hour to fill tub half way to take a bath.
Worst customer service!
Horrible customer service very unprofessional they don’t deserve to be in business at all. They 100% suck …
If I could give zero stars I would, this company has probably the worst customer service I’ve ever felt with!!!!
If anyone out there have other options please don’t deal with Christtal spring water the are the worst ever.
Horrible customer service. Nasty water provided to our subdivision.
Worst water company ever. Such a rip off and unprofessional staff.
They have horrible customer service. Everybody who works there is horrible.
Worst water service in the area.
Water constantly smells like chlorine and now it is a translucent color my dog won’t even drink it
Horrible dirty water. Keep telling me it’s my lines. Want to keep coming in my yard to check my water. It’s their wells and lines not mine
Been a customer for years, never a problem. Water quality better than any around.
Worst utility company ever if I could afford a water well system Id much rathere deal with that. I wish another company was available
Hateful company miserable people.
I was really scared to go here to set up my water service by reading the reviews but the lady up front was nice & very helpful 🙂
I wish I could give this company zero stars! Horrible customer service, want to demand you perform repairs that they know nothing about and quote the law. How does this company not have a competitor? Terrible company to work with.
Zero stars from me. They cheat customers and have the worst customer service. They have no compassion for customers and I don’t think they realize that without us *The Customers* they wouldn’t have a pay check. I am an unsatisfied customer. …
This is the worse water company ever.Not to mention the customer service they are just plain RUDE in person or by phone.They need to get better nice personnel that will treat customers with respect and greet you with a smile & bilingual …
Most crooked service provider I’ve ever dealt with. From the ignorant employees(tall brunette that thinks she’s special) to the ridiculously priced service, everything about this company is absurd. If you have any other option – go that direction.
Terrible customer service. They wouldn’t even email me a copy of my bill after being a customer for 10 years. …
They rip you off every month. Waterbill easily $100 regardless if you use it or not. We were gone 3 and a half weeks on vacation and our bill was still $98 😣 …
Worst water company ever, the front office can be rude and snappy and when I moved here I tried switching the bill over to my name and it was almost impossible! And yes were hardly home yet our bill is always $80+
The price of water and sewer here is outrageous. The smell of the water is terrible at times. The color is yellow a lot. I filter our water in one week my filter is slimy and has to be cleaned. 125 bucks for water and sewer for 3 ppl….that is b.s.
Worst company ever. They don’t send disconnection notices, and over charge way too high. Water is nasty too. Worst water company I’ve ever dealt with. If another company was available, I would gladly give up this crappy company. And beyond rude service.
The worst of the worst we got our water cut off because of a simple mistake on the account number it was missing a number they wrote in a whole different account number in it and gave credit to that account number they wrote in made me go …
They have a monopoly on the area, and I know that is the only reason they have any business. I live alone, cook rarely, take half my showers at the gym, do not water my lawn or other plants, and I regularly have a water bill above $75 a …
One day I’m outside in my yard and this guy pulls up in a pick up and starts walking into my yard. I asked “Can I help you?”. Turns out he’s from Crystal Springs. Very rude. Office has limited hours and poor customer service. Would gladly take another option if I had one.
The worst company I have ever had to go in and deal with, from the moment I walked in they where rude… both some lady called BOBBI AND SOME RED heAd BURRNET LADY think she was the biggest and bad thing ever. I when in with my husband to …
The worst water company I have EVER encountered, absolutely horrible people work there, they don’t cate about anyone. I have kids and dogs and they won’t turn my water back Cuz it’aunts my Aunts name even though she doesn’t live there. I really hope one day New Caney gets other water services. If I could give negative stars I would.
Don’t even bother to call first before shutting water off, autopay isn’t an option and everything about them is a rude chore…
This is the worst water company I have ever dealt with. Extremely expensive, poor service, and don’t have any programs to help disabled people with water bill, nor do they except any vouchers from a church
The water is brown and disgusting. I don’t feel clean or washing my hair, dishes, laundry or even filling my dogs water bowl. My husband has went in to pay our bill and show them pictures of the water and they just say to let the water run …
I must agree with many of the comments…. the water is pricey. After 22 years with Porter Water, when I went to get water switched to my name I did think the lady I spoke with could use some polishing. I have the hardest time getting to the website to pay. I miss Porter’s pay site, it was super user friendly.
They changed all our meters. My side of meter came apart where they put back together. Blame me for it and charge me 75 $ .even though they did it. Rude and would not listen to me. Just wanted 75 to fix it. But the young man that came to fix it was nice. Just doing what he told to do.
I am beyond amazed on the way they speak to customers. I have never been treated so poorly and been disrespected so bad by any business as the treatment I have received by this staff. Specifically speaking of a woman named Bobbie. Despite …
This is by far the worst utility company i have ever used. They basically stole my deposit, I’ve never paid late once. Their customer service is the worst experience, they are rude and not helpful in the least. And there great sin above all …
Worst water company ever. Costumer service is horrible!
ZERO STARS WOULD BE MORE ACCURATE The worst “water company” ever. It’s a total shame that you get no option. They don’t even send an actual bill, just a card that tells you absolutely nothing. They even go so far as to hand write things …
This company has no soul. They do what they want because they can get away with it since they are the only water company that we can use out here. We called to ask about what we had to do if we wanted to transfer water into someone else’s …
Closed on my new house on a Friday and couldn’t get to the office with the paperwork and they cut the water off over the weekend. Customer service on the phone was extremely rude. This area needs a water competitor.
Excellent customer service both by the ladies in the office and the guys in the field! Last year when the pipes froze to my subdivision I called after hours, around 6pm, and by the time I went to bed that night the water was back on. So …
Very rude customer service. You can’t all have $hit attitudes with your customers and provide us dirt water. You need better management and attitude adjustments. 🤗 …
Their web ad says they are the water company of choice in the Porter area. There is no other choice in this area so there is no choice to be made. If there was another choice I would gladly choose another company. There is no way to contact …
Always very dirty sometimes dark brown water always about $100 a month even if we use alot it a little bit of water and when water is almost clear it smells like bleach and is never drinkable!
I was a customer for 36 years. When I moved out there it was great. $5.00 a month, no meter, and great pressure. Then they raised it to $7.00 Still all fine. I think there was another raise in rates $9.00 or something like that. Then they …
I haven’t lived in the area long enough to have some of the horror stories that others have shared. I will say that in my short time of dealing with Crystal Springs Water, the one aspect I find most deflating is their customer service. Simply put, they can be absolutely unpleasant to talk to. Not at all welcoming or friendly.
Worst water company ever, won’t let you do auto payment, won’t call or email to notify about due bills and just shut your water off, they hung up on your face. Worst ever
Didn’t have water for 3 weeks because of the February freeze and they sent me a bill saying I used over 9 thousand gallons. I had the water turned off at the meter when I knew the pipes had froze and my neighbor saw them checking all the …
Worst customer service been without water for almost a week, they keep changing their stories on what documents I need they are very unprofessional and rude.
Horrible service
Had a family emergency forgot to pay my bill (my mind was in my pain- and not that it’s their business) called to get my water connected after paying the full amount and got laughed at saying I should of paid my bill on time and got hung up on
Wish I could give them a zero star. Worst company ever. Staff is completely unprofessional and rude
Have had calls recorded with them on which they lie and then later deny what …
The water is undrinkable in Whispering Pines sub! It’s barely good enough to bath in. The water I use straight from the tap is to water the plants.
Years ago when Whispering Pines was first developed, the water was drinkable and free until Mr. Martin’s went to prison
It makes me sick that this is our only water company option. The water is awful. All faucets in our home including our refrigerator build up a black slime, the office employees are so rude.
I’d give 0 stars if allowed! I have well water but others in my hood have city.. there was a leak at my ditch so they came to repair the leak and murdered a 100 year old pine tree, cutting off one side of its roots.. left a huge mess.. I …
Everything about this water company is terrible, starting with the customer service, on to the water that turns dark brown once a month, and back to their ability to even keep track of payments made via their website. It’s a joke/hoax of a …