Years of extremely fast and reliable service. I hosted a watch party for a streamed convention. 2 smart TVs and 11 computers or pads and maybe 20 smart devices were being used at once. Not one hang up.
Staff are friendly, knowledgeable, and responsive. I have called to request service changes and additions numerous times and have always had a positive experience! In addition, the telephone and internet services have been up 99.999% of the time over the past 4 years.
You are able to speak with PEOPLE, not a machine. They answer questions and respond with results. What a welcome change. Great quality product. No disappointments.
Eric was on time, professional and courteous. I could not have had a better experience. He represents the company very well. I am very pleased with the service.
I am so happy I switched my services over to CTS! Not only is it quicker internet for less $, you can’t beat their customer service! 10/10 would recommend!!
BRET DID A GREAT JOB INSTALLING THE NEW CTS INTERNET SERVICE.
THE SERVICE HAS BEEN GREAT. EACH SPEEDTEST I’VE DONE ON WIRELESS CONNECTION HAS BEEN AROUND 130GB/S
Made the switch from comcast to fiber and we’re nothing short of thrilled. The internet streams multiple devices without any issues. We dont have an interrupted signal anymore and customer service is fantastic!
Jeramy is a very professional and knowledgeable individual who was a total pleasure to deal with. I’m very much looking forward to completing the installation of CTS Fiber Internet.
Bret was punctual fast professional and courteous his knowledge of the internet system was excellent I’m very happy to have my new fiber connection up and running
CTS recently laid fiber in my neighborhood and I signed up for their internet service. For a little more than the DSL connection I had been using, I now have fiber to my router. I am now getting up to 1,000 Mbps download speed. The speed is great. The service is great. I am very satisfied.
I have worked with CTS for commercial purposes and now use them for residential service as well. They are always customer focused and give great technology with small company feel. I highly recommend them for any phone or internet needs!
Outstanding service! We finalized installation today and the tech, Jeremy was extremely helpful getting our home network up and running, even when they ran into issues. …
Very pleased with CTS telecom. Just got fiber optic internet installed ( too early to tell about connection and reliability). So far everything went very smoothly. Staff is very professional and knowledgeable. Eager to help.
CTS is the best. Great support team, quick response times, and the price beats the heck out of the competition. Would highly recommend exploring services from them.
Residential fiber internet at the same cost I was paying before when I had much lower speeds! The internet service has been great for the few months I’ve had it. Installation was smooth. Customer service was helpful and they communicated each step of the way so I knew what to expect.
Bret is definitely the cream of the crop. Personal and knowledgeable. The world is a better place because of his kindness and way of doing business. Thanks Bret!
Eric was professional, courteous and very helpful. He help us set up our router and made sure I understood the setup and what would positively and negatively impact our WiFi speed.
Recently made the switch from Xfinity to CTS Telecom. It has been so nice to have reliable and consistent service. No more dropped signals! We highly recommend CTS for internet services.
I have had a great experience with this company. The installer, Eric went way beyond the call of duty to help me get everything up and running. I am pleased to do business with this service, which is local and so much better than dealing with a national service where you are just a number.
Good communication, full working install within three weeks of order. (Includes time for running underground connection to house.). Scott, who did the inside install, went the extra mile to get it set up for our needs.
The CTS installer, Eric was knowledgeable and very courteous and used booties and wore a mask. He went above and beyond while installing the fiber optic cable by removing artifacts left from other providers. He listened to my concerns …
Our service was quickly, competently, and courteously done. Before the installer left, he made sure all our devices functioned properly. and we had no further questions. Great job!
Great company to have on your side. I know of CTS and what they have and continue to provide to my current employment for 20+ years. When the opportunity was on a personal level there was no doubt in my mind to choose to have them on my side as well. Will be waiting patiently 😂 …
Bret was a breath of fresh air. I understood more about my internet service by the time he left than I expected. Patient, expressive and super professional. It is people like Bret that makes me stay with a company.
All the representatives at CTS, from ordering to installation, have been great to work with. Eric who did our installation was very helpful and informative. He completed the install efficiently and with minimal intrusion. I would recommend CTS without reservation.
No complaints so far. I would like to see a lower bill but left with the alternatives I guess I can understand. Besides it’s not outrageous and they were fast and efficient on getting me set up. So far my five months of service has been great.
New fiber optic internet was installed in our neighberhood. The service and phone calls was courteous. The final install in house was done quickly and professionnaly. I am now enjoying my CTS fiber internet service!
CTS has been extremely helpful, we’ve had them less than a month now. Our router wasn’t placed in the best location to get WiFi throughout the house, we called and a service tech came out and moved the router, no problem. Jeramy was the …
Every aspect of the CTS experience was outstanding. A complete departure from the typical experience with any other bandwidth provider. I could not be happier and would highly recommend CTS to anyone looking for a high performance broadband solution!
They came out to do a site survey went through the process of install. Reviewed my overly complicated IT equipment setup and are working on setting an install date. This was by far the easiest internet company to work with and their rates …
Brett was awesome…friendly and very efficient. All the work he did was neat and clean. Very happy to have an alternative to the other internet providers who shall remain unnamed
CTS made the multi-step process of fiber installation easy. If I ever had a question, they responded quickly and with specific instructions. Highly satisfied!
I ordered new internet service in August this year and site survey was done promptly. Survey guy was very cool and told about the installation to be done in few weeks which was fine with us. I have been enquiring about the installation date …
It was fast and easy. The internet is working so much faster than before. Bret was awesome and answered so many questions. Elizabeth was great getting everything set up. We are very happy with this service.
Bret and his team were polite, clean (kept snow out of the house and wore masks), and communicated well. They cleaned up after themselves. Bret did a nice job of explaining our new fiberoptic system. I can highly recommend CTS and Bret.
A fantastic experience through and through. Scheduling installation I was met with a very happy person who seemed genuinely excited for my install date. Honestly I was too. But then the installer came and he was just as excited as me as he …
Jeremy was able to resolve my intermittent connectivity concerns with my wifi connection. He is very knowledgeable and offered advice on getting the most out of my service and devices. Quick, neat and efficient in getting the job done! Appreciate their friendly customer service and quick response time! Enjoying my service now!
CTS came in and installed their mini modem and got my wifi router configured all in about 1.5 hrs. Bret and his backup were very professional and knew what they were doing. Blazing fast (1GB) upload and download speeds compared to my …
Our experience with CTS so far has been extraordinary!! They are friendly & punctual. I love that they send a picture of the technician that is on the way to our home, so we know who to expect. The person doing the installation was …
Bret was on time, knowledgeable, and very professional. Answered all my question and gave a clear picture of how the project will move forward. The install was a breeze, but had some challenges setting up our router. Bret was patient and stayed until it was all working. Excellent customer service!
Brett, fiber optic installation guru, at CTS was extremely communicative, prompt, professional, courteous and consumately professional at our fiber optic installation this week. When asked if I could tip him, he replied, “No Sir. It was …
The entire process of connecting service with CTS has been great. Bret did a great job finishing the connection and helping my spouse get her work computer set-up. Highly recommend CTS!
Brett was awesome. On time, efficient, knowledgeable and friendly. I am very excited to have the blazing fast fiber connection to my home. If CTS is available in your area, I highly recommend getting this service.
Not only was Bret above and beyond awesome with how he set everything up! He was friendly and was not just trying to do the minimum to get us connected and jet out of there. For 20 years I am used to internet/tv/phone companies coming in, …
This is my first time dealing with CTS and I’m really impressed, they even sent a text informing who and when the technician will arrive and a photo of the technician. Bret is very professional and full of knowledge as he provide me some …
The entire experience from my first call ordering the service to yesterday’s installation was absolutely seamless. They sent an email explaining what the next step in the process was and what to expect each time. …
Bret was knowledgeable, pleasant, professional, and quick. He explained the process to bring CTS internet into our home in an understandable, satisfactory way. I am looking forward to working with CTS. …
Bret from CTS is the epitome of what a technician should aspire to, he should be leading a team or instructing your future techs. In 20 years of 8 moves and multiple different companies I have seldom seen a true professional on the same …
Brett did a fantastic job. Installation was quick, and he took the time to explain everything thoroughly. He also waited to make sure our devices were working and speeds were good. Highly recommended.
Jeramy did a fantastic job getting our services turned up and on. He worked directly with our security company to get the comm line to them functioning. He was thorough, professional and respectful. He is a model of how to do it right you can use for your other technicians.
Ever since this newfangled company has taken over, our home gets between 20 and 50 out of state calls despite us being on the do not call list since 2003!
Your solution is to block ALL calls from out of area, but we have doctors from …
Updated as of June 2022: My service was suspended due to a missed payment. Called CTS, within 5 minutes I was speaking with a specialist, paid my bill and had my service fully restored. I’ve never experienced such great customer service! …
Since switching over to MetroNet it has been nothing but issues for my businesses and my home. Always trying to upcharge, force into contracts and I’ve been without internet at home for multiple days at a time! In their defense another …
My install went great, and service is great! I have not had any disconnects that I would get almost daily with my cable service. Before every time we had a major temperature change or rain event our speed on cable would be reduced. We …
I have had bad service since the new company took over. I go days without services. If you are a residential customer they do not service your issues on the weekends. I left several work tickets with no calls back from the service person. …
I would recommend Metronetinc because I have experienced few service outages, if any. The customer service has been professional, and the bill is unsurprising. The product itself is completely what you expect it to be.
Metronet (previously CTS) is the only gigabit choice available. Metronet does not drop my packets. Metronet’s autopay system does in fact autopay. The cables for Metronet service got buried like they were supposed to be. Metronet’s uptime …
The staff here at Metronet are the absolute best. When I needed internet to start my job in a few days, Kate at the office and Sergio with the field crew jumped into action and saved my job! They were polite, respectful and very …
would highly recommend, hands down better them comcast.
Years of extremely fast and reliable service. I hosted a watch party for a streamed convention. 2 smart TVs and 11 computers or pads and maybe 20 smart devices were being used at once. Not one hang up.
My mom works there
Great local company
GREAT customer service!
Friendly and fast install
Best internet provider in the area.
Beautiful location to bad I didn’t get that job 😖 …
Eric was professional and knowledgeable.
Lucas did a GREAT job!!
Great Service. Great Company.
Fast internet, customized and personalized service.
Great company and Techs are great.
Brett was fantastic on the install!!!
Outstanding customer service across the board !
Great knowledgeable service this far!
Good job! Amazing internet speed!
Way better than dealing with Xfinity Comcast!
A local company serving local people. This is what business is about now and moving forward. Thank you.
He was very professional, friendly and answered my questions
Always a great experience and technical support is very efficient and friendly. Thank you!!!
Even though it was my goof up, he fixed the problem and was very helpful.
Jeramy did and excellent job addressing the issue. Thank you.
Scot was great. Fast, professional and polite!
Everyone I have dealt with at CTS have been friendly,curteous, and professional.
Great experience with patience to optimize the network. Good job!
Awesome gent – competent, friendly, great service!
Very happy with the install. Professional and friendly.
Jeremy worked quickly and efficiently doing our site survey.
They were very quick to fix the problem! Jeremy was very professional!
Fast!
CTS provides great fiber service at a fair price. Their customer service is excellent as well
Great service and speed from our local internet and telephone services provider! CTS provides great value to our company!
Fast and friendly repair of non working service. I would highly recommend CTS Telecom for all your internet needs.
Brett did an excellent job. He has my highest recommendation.
Brett, who did the site survey was on time for the start of the window, and was very courteous and professional.
Hats off to Bret, he did an amazing job,
efficient and pleasant to work with.
Jeramy was efficient, gave concise advise and had a plan in minutes. Professional and courteous.
The installer (Bret) was very friendly and professional. He got us up and running in no time.
Bret was professional, amiable, and knowledgeable. We appreciated his expertise and expediency.
Staff are friendly, knowledgeable, and responsive. I have called to request service changes and additions numerous times and have always had a positive experience! In addition, the telephone and internet services have been up 99.999% of the time over the past 4 years.
Eric was great. He made sure that I was completely satisfied with tho installation and that I was familiar with the setup before he left.
I’m glad I switched to CTS fiber. It’s much better and faster the Xfinity. The tech Eric was fast, efficient and courteous.
You are able to speak with PEOPLE, not a machine. They answer questions and respond with results. What a welcome change. Great quality product. No disappointments.
Very knowledgeable and took the time to make sure we were getting the maximum benefit from their super fast network.
Bret was great, and CTS did a good job on completing a tough fiber run to my home
Eric was on time, professional and courteous. I could not have had a better experience. He represents the company very well. I am very pleased with the service.
I am so happy I switched my services over to CTS! Not only is it quicker internet for less $, you can’t beat their customer service! 10/10 would recommend!!
BRET DID A GREAT JOB INSTALLING THE NEW CTS INTERNET SERVICE.
THE SERVICE HAS BEEN GREAT. EACH SPEEDTEST I’VE DONE ON WIRELESS CONNECTION HAS BEEN AROUND 130GB/S
Good speed. Competitive prices.
Made the switch from comcast to fiber and we’re nothing short of thrilled. The internet streams multiple devices without any issues. We dont have an interrupted signal anymore and customer service is fantastic!
Jeramy is a very professional and knowledgeable individual who was a total pleasure to deal with. I’m very much looking forward to completing the installation of CTS Fiber Internet.
great service; very little downtime
very fast internet for fiber.
Bret was punctual fast professional and courteous his knowledge of the internet system was excellent I’m very happy to have my new fiber connection up and running
CTS recently laid fiber in my neighborhood and I signed up for their internet service. For a little more than the DSL connection I had been using, I now have fiber to my router. I am now getting up to 1,000 Mbps download speed. The speed is great. The service is great. I am very satisfied.
Bret was super nice and very helpful with the install. He and I found an ideal location and everything went smoothly after that!
I have worked with CTS for commercial purposes and now use them for residential service as well. They are always customer focused and give great technology with small company feel. I highly recommend them for any phone or internet needs!
Very helpful, amazingly fast service. He was here within an half hour of my original call! …
Jeramy was polite and prompt. He explained the process and was professional while in our home. Great first impression of CTS.
Outstanding service! We finalized installation today and the tech, Jeremy was extremely helpful getting our home network up and running, even when they ran into issues. …
Very pleased with CTS telecom. Just got fiber optic internet installed ( too early to tell about connection and reliability). So far everything went very smoothly. Staff is very professional and knowledgeable. Eager to help.
Jeremy did a great job. Install was easy. Looking forward to a reliable internet service at a fair cost.
Eric did an outstanding install in a very timely manner. His work was neat and clean and he explained each step of the install. Thanks Eric and CTS!
Jeromy was great and not only solved my issue but improved our installation in the process. Very professional and skilled at his job.
The CTS tech Jeramy did an amazing job with the installation. His attention to detail was incredibly and I loved that he was a Navy guy. GO NAVY!!!
CTS is the best. Great support team, quick response times, and the price beats the heck out of the competition. Would highly recommend exploring services from them.
Jeremy was professional and courteous. He explained what he was looking for. The next steps and order things will happen. Great 1st impression of CTS!
Bret was on-time and did a fantastic job installing our new fiber internet connection via CTS. I would highly recommend.
Residential fiber internet at the same cost I was paying before when I had much lower speeds! The internet service has been great for the few months I’ve had it. Installation was smooth. Customer service was helpful and they communicated each step of the way so I knew what to expect.
Bret is definitely the cream of the crop. Personal and knowledgeable. The world is a better place because of his kindness and way of doing business. Thanks Bret!
Eric was professional, courteous and very helpful. He help us set up our router and made sure I understood the setup and what would positively and negatively impact our WiFi speed.
Fast friendly efficient And took care of network cabling and the hubs. Brett was an awesome tech. We would love to have him back.
Recently made the switch from Xfinity to CTS Telecom. It has been so nice to have reliable and consistent service. No more dropped signals! We highly recommend CTS for internet services.
I have had a great experience with this company. The installer, Eric went way beyond the call of duty to help me get everything up and running. I am pleased to do business with this service, which is local and so much better than dealing with a national service where you are just a number.
Good communication, full working install within three weeks of order. (Includes time for running underground connection to house.). Scott, who did the inside install, went the extra mile to get it set up for our needs.
The CTS installer, Eric was knowledgeable and very courteous and used booties and wore a mask. He went above and beyond while installing the fiber optic cable by removing artifacts left from other providers. He listened to my concerns …
Our service was quickly, competently, and courteously done. Before the installer left, he made sure all our devices functioned properly. and we had no further questions. Great job!
Great company to have on your side. I know of CTS and what they have and continue to provide to my current employment for 20+ years. When the opportunity was on a personal level there was no doubt in my mind to choose to have them on my side as well. Will be waiting patiently 😂 …
Bret was a breath of fresh air. I understood more about my internet service by the time he left than I expected. Patient, expressive and super professional. It is people like Bret that makes me stay with a company.
All the representatives at CTS, from ordering to installation, have been great to work with. Eric who did our installation was very helpful and informative. He completed the install efficiently and with minimal intrusion. I would recommend CTS without reservation.
No complaints so far. I would like to see a lower bill but left with the alternatives I guess I can understand. Besides it’s not outrageous and they were fast and efficient on getting me set up. So far my five months of service has been great.
New fiber optic internet was installed in our neighberhood. The service and phone calls was courteous. The final install in house was done quickly and professionnaly. I am now enjoying my CTS fiber internet service!
CTS has been extremely helpful, we’ve had them less than a month now. Our router wasn’t placed in the best location to get WiFi throughout the house, we called and a service tech came out and moved the router, no problem. Jeramy was the …
Every aspect of the CTS experience was outstanding. A complete departure from the typical experience with any other bandwidth provider. I could not be happier and would highly recommend CTS to anyone looking for a high performance broadband solution!
They came out to do a site survey went through the process of install. Reviewed my overly complicated IT equipment setup and are working on setting an install date. This was by far the easiest internet company to work with and their rates …
A great service that was fast and dependable.
Brett was awesome…friendly and very efficient. All the work he did was neat and clean. Very happy to have an alternative to the other internet providers who shall remain unnamed
CTS made the multi-step process of fiber installation easy. If I ever had a question, they responded quickly and with specific instructions. Highly satisfied!
I ordered new internet service in August this year and site survey was done promptly. Survey guy was very cool and told about the installation to be done in few weeks which was fine with us. I have been enquiring about the installation date …
It was fast and easy. The internet is working so much faster than before. Bret was awesome and answered so many questions. Elizabeth was great getting everything set up. We are very happy with this service.
Our installer was very professional, thorough, and fast. Thanks Bret, great Job! We’re really happy with the speed and coverage.
Bret and his team were polite, clean (kept snow out of the house and wore masks), and communicated well. They cleaned up after themselves. Bret did a nice job of explaining our new fiberoptic system. I can highly recommend CTS and Bret.
A fantastic experience through and through. Scheduling installation I was met with a very happy person who seemed genuinely excited for my install date. Honestly I was too. But then the installer came and he was just as excited as me as he …
Jeremy was able to resolve my intermittent connectivity concerns with my wifi connection. He is very knowledgeable and offered advice on getting the most out of my service and devices. Quick, neat and efficient in getting the job done! Appreciate their friendly customer service and quick response time! Enjoying my service now!
CTS came in and installed their mini modem and got my wifi router configured all in about 1.5 hrs. Bret and his backup were very professional and knew what they were doing. Blazing fast (1GB) upload and download speeds compared to my …
I’ve been very satisfied with all aspects of my internet company.. Metronet
Our experience with CTS so far has been extraordinary!! They are friendly & punctual. I love that they send a picture of the technician that is on the way to our home, so we know who to expect. The person doing the installation was …
Bret was on time, knowledgeable, and very professional. Answered all my question and gave a clear picture of how the project will move forward. The install was a breeze, but had some challenges setting up our router. Bret was patient and stayed until it was all working. Excellent customer service!
Brett, fiber optic installation guru, at CTS was extremely communicative, prompt, professional, courteous and consumately professional at our fiber optic installation this week. When asked if I could tip him, he replied, “No Sir. It was …
Brett called to see if he could come early, and for us early is always better. He explained the installation would take an hour and he was right. …
The entire process of connecting service with CTS has been great. Bret did a great job finishing the connection and helping my spouse get her work computer set-up. Highly recommend CTS!
Brett was awesome. On time, efficient, knowledgeable and friendly. I am very excited to have the blazing fast fiber connection to my home. If CTS is available in your area, I highly recommend getting this service.
Not only was Bret above and beyond awesome with how he set everything up! He was friendly and was not just trying to do the minimum to get us connected and jet out of there. For 20 years I am used to internet/tv/phone companies coming in, …
This is my first time dealing with CTS and I’m really impressed, they even sent a text informing who and when the technician will arrive and a photo of the technician. Bret is very professional and full of knowledge as he provide me some …
Brett was very professional and really knows what he is doing. You can tell he loves what he does and really cares about the customer. …
The entire experience from my first call ordering the service to yesterday’s installation was absolutely seamless. They sent an email explaining what the next step in the process was and what to expect each time. …
Bret was knowledgeable, pleasant, professional, and quick. He explained the process to bring CTS internet into our home in an understandable, satisfactory way. I am looking forward to working with CTS. …
Bret from CTS is the epitome of what a technician should aspire to, he should be leading a team or instructing your future techs. In 20 years of 8 moves and multiple different companies I have seldom seen a true professional on the same …
Brett did a fantastic job. Installation was quick, and he took the time to explain everything thoroughly. He also waited to make sure our devices were working and speeds were good. Highly recommended.
Jeramy did a fantastic job getting our services turned up and on. He worked directly with our security company to get the comm line to them functioning. He was thorough, professional and respectful. He is a model of how to do it right you can use for your other technicians.
Ever since this newfangled company has taken over, our home gets between 20 and 50 out of state calls despite us being on the do not call list since 2003!
Your solution is to block ALL calls from out of area, but we have doctors from …
Updated as of June 2022: My service was suspended due to a missed payment. Called CTS, within 5 minutes I was speaking with a specialist, paid my bill and had my service fully restored. I’ve never experienced such great customer service! …
Since switching over to MetroNet it has been nothing but issues for my businesses and my home. Always trying to upcharge, force into contracts and I’ve been without internet at home for multiple days at a time! In their defense another …
My install went great, and service is great! I have not had any disconnects that I would get almost daily with my cable service. Before every time we had a major temperature change or rain event our speed on cable would be reduced. We …
Service is reliable and the tech support, on the very few times I needed to call was excellent. I was never put on hold once.
I have had bad service since the new company took over. I go days without services. If you are a residential customer they do not service your issues on the weekends. I left several work tickets with no calls back from the service person. …
I would recommend Metronetinc because I have experienced few service outages, if any. The customer service has been professional, and the bill is unsurprising. The product itself is completely what you expect it to be.
Metronet (previously CTS) is the only gigabit choice available. Metronet does not drop my packets. Metronet’s autopay system does in fact autopay. The cables for Metronet service got buried like they were supposed to be. Metronet’s uptime …
The staff here at Metronet are the absolute best. When I needed internet to start my job in a few days, Kate at the office and Sergio with the field crew jumped into action and saved my job! They were polite, respectful and very …