Community Focused – Local Internet, Cable and Home Phone Service Provider. We offer traditional cable and streaming options. Fastest Internet speeds and Intelligent WiFi services. 24/7/365 Technical Online Phone Support and a Local Office to walk into. We still believe in the face to face human connection.
| Friday | 8AM to 5:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5:30PM |
| Tuesday | 8AM to 5:30PM |
| Wednesday | 8AM to 5:30PM |
| Thursday | 8AM to 5:30PM |
2400 Sportsman Dr, Phenix City, AL 36867
Well I am a completely satisfied customer only based off my representative Vanessa. She was awesome very understanding, very patient and very good with her words. She didn’t make me feel rushed or annoyed.Which was so appreciated thank you so much BEAM
This service is horrible and to top it off our bill never stopped going up. We had it for almost 2 years while we where stationed in Fort Benning and lived on the Alabama side.
Jennifer was very pleasant and very helpful! She helped us get the best bundle for our needs. When we left my hubby and I were talking about how nice it was to get good service.
Mr. Kyle was very helpful and knowledgeable of my problem with the Cable issues. I will gladly like to have her again if a problem arises. Thank you some much for this staff member .
I’ve been with BEAM for almost a year. Each person I’ve talked to is extremely kind and helpful. Recently I got a new router and Monique was excellent at helping me get it set up. Also, the prices are fair and the service is consistent.
Mrs. Jennifer was very helpful and the best customer representative I have ever met honestly I do believe she needs a raise
Kyle was very polite. I really enjoyed talking with him to pay my bill.
Kim H. Helped me set up my internet and she was helpful, quick, and polite overall great service.
We’ve had CTVEA before and thankfully had no issues. We’re moving back to the area and Jennifer was SO helpful, opposed to some of the other customer service reps. She listened to our concerns and took them all seriously and gave us everything we needed to be comfortable with our service. THANK YOU JENNIFER! 👍🏼 …
March 1, 2022 my experience was with representative Monique. She was helpful, professional & informative. Her service included taking a payment, bringing me up-to-date with my tenure in the contract and giving me confirmation of her …
I really enjoy this company and the great customer service provided Dre was excellent in helping solve my problems thanks!!!
Kyle ~Techanical Support is by far the best experience I’ve had with support line. he’s very professional, while still allowing his kind heart to help you. I wish I could always manage to get him. …
Kyle did a great job very fast and courteous getting the problem fixed. Excellent customer service 👏 …
Angelia with beam was a great help, loved her customers service skills
Clarissa was so very helpful in determining what my issue was. She was very informative and patient with me. It was determined that on 3/21 when i thought my cable had been upgraded from 50 to 250 it actually had not been upgraded. Clarissa …
Kyle was so patient and helpful. Thank you for assisting with getting service back up and working.
AJ was very knowledgeable and patient in helping with my internet issues and also helped save me some money my Beam bundle package
Chris Cobb tech# 4. Helped me out on Sunday when I had no service. He was very professional and fix my issue. Even gave me some additional information about a better wire service the company has to offer. I highly recommend to come to your home for services.
Vanessa was extremely helpful and helped me get set up in less than 3 minutes
Very good customer service!! Never disappointed Jennifer even helped me lower my bill.
Rachel was super nice getting me the information I needed to get started. She responded back to me diligently and address all my questions. Rachel provided big company customer service with a small company intimate personal feel. Will recommend so far
Dre did a fantastic job handling our account and getting us the best bundle possible for the services we wanted. She checked different variations before helping us settle on the one that best serves us. I knew immediately she enjoys …
Angelia Jackson great customer service and makes everything easy! We appreciate Mrs Jackson
Beam have the best customer service. Kyle was awesome and he went above and beyond his job to provide the necessary detail to me. I will recommend Beam to all my family and friends because Kyle. Thank you!
I spoke with the customer service rep Ms. Vanessa she was very kind. She took care of my needs in a quick professional manner and spoke very nice to me as well! She was not in any hurry to get off the phone she double checked to make sure I …
My family started new service and our rep Stacy was very helpful. She told me about these plume devices and explained all the features they come with. We’re very satisfied with our service. …
Drea was the best !! She took her time to figure out the issue we was having with our internet !! SHE IS AWESOME
Awesome service and was even able to come setup my internet early!
Mallory was wonderful, 2 others could not get my internet working, she was able to help me get back up and running. Save me a trip to the office!!
Kyle was super helpful!! Very professional and super kind. He listened and immediately helped me with my issue
Employee (Dre) was very helpful and totally professional in assisting me in being able to access my online account.
Answered the phone right away and helped with me everything I needed 10/10 most definitely recommend! Especially Anne she is wonderful
Services were turned off and Dre was super friendly and helpful and got it turned back on. I work from home so it was definitely a big help today.
Kyle was very professional and well spoken when it came down to me receiving my internet services. Quick and easy also 🙂
My phone or TV was hacked by someone in my home that listen to me give out the username and password to the grandchildren I called up being and I talked with the sweetest girl there named Michelle and she reassured me that she would solve …
Angelia did a great job explaining the various packages and getting me set up with my internet services.
Dray was very helpful and got my issue resolved with out a service call
Kim is a professional and provides excellent customer care. She took the time to listen in order to assess my needs. Kim made my interaction with Beam an easy and pleasant experience. Thank you Kim!
Vanessa was extremely helpful in determining the connectivity issues with our internet. She was courteous, professional, and followed up once she determined what needed to be done! She has scheduled the necessary repair work to rectify …
Dre is the BEST! Setting up service was easy, wonderful and very thorough! Thank You!
I was having some internet issues and Dre took SO MUCH care to make sure that everything was going the way it should. She even asked me to call back if the problem happens again.
I work remotely & it is very inconvenient how much the internet cuts out. Beam is too expensive to have this quality of internet. Also, doesn’t make sense why the same service gets more expensive each year you’re with them. I had Xfinity in …
CS rep Kyle was attentive to my complaint, professional, and very responsive. We need more customer service representatives like this. Thanks
Dre was so pleasant an nice otp I would definitely recommend her getting a raise do to her hard work
New customer calling for new service. Karol was great. Explained all my options for cable and internet and got me all set! Thanks Karol.
When I called in about my issue I had Dre answer and she was great she helped with my issue very nice and personable.
I went in today with a issue on my bill Stacy and Tonya corrected the issue with no problem they also let me know that I can upgrade the speed on my Internet which is another issue I was having and it didn’t cost but $10 extra to …
Absolutely fantastic customer service. Great internet package deals as well. AJ was very professional and got me set up right away.
Excellent service from customer service person, Kyle; friendly and explained everything about my new service
Vanessa was super helpful and knowledgeable. She helped me pick the plan that most suited my needs.
Tonya and Jennifer were awesome with their assistance helping me.
Kyle Did A Great Job Today Also💯 …
CTVBeam does everything in their power to make sure that your service is a great as it can possibly be. My husband and I have been having some issues with our internet the past few days so we called to see what the issue was. They hard …
Dre assisted me today and she was incredibly sweet, knowledgeable and took care of my needs with my service needs.
Kyle was amazingly helpful. Super easy and fast set up. He helped me throughly and was great.
Dre’s customer service was excellent! Beam Never Disappoints! Thank you for excellence.
Great customer service at Alabama Beam. Kyle was very professional and extremely helpful.
Stacy was amazing, only took about 3-5 min and it was an absolute pleasure to talk to her about the services needed!!!
My experience was excellent. CSA: Kyle was a great help. He answered any and all my questions. Thank you Kyle!
It is a constant with Beam internet services that we have no service. Sunday morning at 7am no service again. This has become a constant issue for BEAM. I would not use them, but they are the only ones who offer internet services in my …
Absolutely inconsistent!!! The worst internet I have ever had and I have been all over the world. I live 5 min from the hq and still my internet goes out every day. Not only that but I pay 80 a month for ” high speed ” but on a Tuesday at 8:00 I’m getting 10 megabytes per sec. Complete waste of money don’t waste your time.
Mrs . AJ was very nice and professional with helping me get set up with great new service options !!! Highly recommend
Thanks Dre and West for taking a bad experience and making it into a better one. I appreciate it! Hey Angeleah(sp?) take a note from them they know what customer service is
Vanessa was awesome. She was courteous and knowledgeable. She scheduled a repair immediately. Thank you Vanessa!
Kyle was so awesome breaking down my bill he took his time with helping me to understand and he was very informative.Kyle is the type of employee more company’s need.
Angelia is the best at what she does. When you have an issue with billing she is on it! Thank you so much for always assisting!😊 …
Loved the service I recieved from Vanessa. She was very informative, polite and resolved my issue.
Kyle was such a great help, Very knowledgeable about his job very informative about my services that I have for E. Alabama Cable Way to go Kyle great employee thanks so much
Vanessa was awesome! We had issues with our internet dropping. Vanessa advise us to upgrade our internet for better service. No problems now.
Kyle was amazing! He answered everything I needed answers to and did it extremely fast. Did not have me on the phone for ever. Kyle got the job done, helped me pay my bill, and back to my day stress free. Thank you Kyle!
I am a BEAM customer and each time I have an issue or a question the employees are always very helpful. Thank you AJ ! You are always so professional, courteous and patient. Thank you BEAM and AJ for being the best. Great service!
Today when I called to make my payment I had great service! They even put me on a new promotion and lowered my bill!! Thanks Kim
Once again the internet is out and you can’t get a hold of anyone at customer service because they once again turn on the automated answering that says internet out again… Seriously this company has more internet outages than when Dial-up …
Kim H was very polite and patient with me while she set me up for new Internet service. I wasn’t sure about which speed I needed, but she helped me figure it out. Thank you!
I had Beam for about 19 months with a speed of 100 mbps. We had many issues with our internet acting up so I’d have to call and someone even came out to work on it once. Still had same kind of issues. $96 a month is a joke of a price to …
I had Mallory as my rep and she helped me with excellent service. No issues. All problems were solved!
The internet is pretty good, better than competitors we have used before. Anytime I have had an issue the customer service is great. I just talked to Stacey and she was quick to fix my issue and to help with other questions I had.
I had to call customer service at BEAM this month and had the pleasure of speaking to Vanessa (again). I quickly remembered her from a previous call months earlier. Her cheerful and upbeat personality coupled with her attention to detail …
I’ve never once had an issue with BEAM. Outside of outages every once in a while, which for me, have always been resolved rather fast. I’ve only had to ever call once to figure out a minor situation, but Monique was lit. 🤙🏻 …
Monique did an amazing job at helping me, she went above and beyond to make sure I got the service I needed to get my job done. Wonderful employee!!!
By far the biggest waste of money, this company takes hundreds of dollars from you every month and can’t even keep their internet service running. I lose service at least 8-10 times a day, it is awful! Had techs out and they check lines and …
Tonya was very professional and helpful. Signed me up for new service – internet.
I believe the wonderful lady that helped was named Vanessa. She was very thorough, patient, knowledgeable, polite, and friendly. However, she’s not a UGA fan. GO DAWGS!!!!
Customer service is great. Service offering, reliability and prices…not so much. …
Dre was so polite I love the way she answered myquestions she was nice about everything!! She took time to listen at what I had to say!!!we need more like Dre !!! I would Truely Recommend any one to Beam because of Dre Good Attitude!!!
Thank you Kyle for offering a Service Interruption Notice for my employer. I’ve been a customer for over 5 years and this has been the first time I’ve been offered this letter.
I talked to DREand she was amazing understanding patient and so kind. I would recommend beam to anyone. Thank you again so so much DRE.
Got new router and had trouble connecting to internet. Mallory was a great help to a low tech user. She was wonderful!
Called to get internet service from this provider .Absolutely satisfied with karol Gonzalez help on getting me set up for new services. She is amazing understanding, profesional in everyway, helping me, answering all my questions and …
Thank you Beam for fixing my cable. Your associate Dre, was able to fix our cable problem quick as a wink. She was very friendly, helpful, and knowledgeable about our problem. My husband and I are very electronically challenged and she …
Probably be great if it didn’t stop working at random times throughout the day…. I pay 105 dollars now for less than mediocre service… and due to my area I have no other options. It’s ridiculous…. how are people supposed to work from home with service like that???
Ms. Dre did a Superb job in assisting me with the cable TV. She is a knowledgeable, patient employee. I was very impressed with her love of the Job.
Dre and Stacy were very knowledgeable and patience. They wouldn’t let me off the phone until the issue was fixed, and that’s the customer service I REALLY APPRECIATE!
Monique was most helpful at tending to our needs. Very professional and a great asset to Beam! Thank you so much Monique!
Dre was amazing! She has had to help me several times and it’s always a great experience! I can’t thank Dre enough for always giving the best customer service experience I could ask for!!
I had a pleasant experience when I came in to the local office. Jennifer was knowledgeable and helpful.
Kyle was very professional and he performed the services that I asked for in a timely manner. Kyle has great customer service skills.
Cable and internet services were well above average when we moved to Phenix City in 2018. Since that time, quality is unquestionably gotten worse while the monthly bill has skyrocketed and customer care has left the building. Don’t get me …
I am currently with At&t and the upload speed will not move passed 1 mpbs, even after upgrading to their highest plan. Today I called Beam and spoke to Kyle. Right away Kyle understood what I needed and hopped right to it. Gave me the …
i’ve been having a lot of trouble with my internet going out almost every day, and i got in touch with Monique. She was so nice and professional, and she was able to fix the problem and let me know I could contact her anytime it happened again!
Dre was very helpful and fast answering all of my questions. I have been with beam for over 4 years now and the service is reliable even with all of the kids gaming .
Karol was great…Got my service upgraded and scheduled install done in just a few minutes. Very helpful and pleasant!
Angelea was fantastic! She responded to my questions and provided feedback later this afternoon. Great customer service and was extremely helpful.
Angelea is a great asset to BEAM!!
Dre was wonderful! She made my new service set up very easy! Very professional and knowledgeable about my new service!
The customer service that Vanessa gave was very professional and helpful, she was courteous as to take care of my needs and so patient with me. Thumbs up 👍 …
BEAM WAS OUTSTANDING. KIM WAS SO HELPFUL AND HAS A SUPER FRIENDLY ATTITUDE. MS. KIM REALLY MADE BEAM LOOK GOOD. PLEASE MAKE SURE SHE KNOW WE APPROPRIATE HOW SHE TOOK TIME TO HELP MY PARANTS. WE NEED MORE PEOPLE LIKE HER. SHE SHOULD BE A TRAINER TO HELP OTHER EMPLOYEES BECAUSE SHE WAS GREAT. THANK YOU
I have had Beam for about 7 to 8 years now. First, getting the service was bad. The tech didn’t even show up nor call and all the supervisor said at the time was “he said he called and nobody answered.” I was home and near my phone all day. …
Dre has AMAZING customer service skills. She went out of her way to make sure she could find a resolution to this issue that I am having. Thank you again!
Kyle was a great service tech. He solved my problem with my bill promptly and very politely…he is very knowledgeable and easy to understand and work with
This is the worse cable isp home phone service to use!!!! There is never a stable connection the advisers are beyond rude when you call the customer service number!!! They will send techs out but the issues will never be resolved!! I have …
Kyle was awesome! He helped me improve my internet speed dramatically and even eliminated some unnecessary charges. You can’t ask for a more superior customer service performance. Thank you Kyle!!!
Thanks to KYLE my entire day is better… great customer service, your patience was everything!!!
Beam installed my clinic’s internet service and VOIP system today. The CAT-5 cables and outlets were a mess and they straightened them up, installed the phones, trained me on how to use them, and got the internet up and running in no time …
I was having problems with my modems and Vanessa gave me a call and offered me not one but 3 options to solve the issue!! Thanks for the excellent customer service experience Vanessa! It was a pleasure 🤩 …
At least twice per week the service goes down. Very inconsistent at its very best. As you can see from these reviews, not much is being done to fix the issues other than make excuses or put down the competition. This is so disappointing. …
West and Stacey have been such a help getting our cable/internet scheduled and hooked up! It looked like we would not be able to get cable/internet where we moved to, but West went above and beyond to see that we could. Stacey was so helpful and patient when scheduling the hook up for our new move-in.
I know BEAM gets alot of negative reviews, I get it but I had a Tech come by today he was very patient and understanding (forgot his name, handsome young man says “Darlin” 😉, (I was not offended)) he reboot my router so I had to call to …
Monique was really nice and helped me postpone my bill after being sick with Covid. And she was very polite as well.
I would like to thank Vanessa at BEAM for the exceptional service & expertise she rendered to me today. Thank you again Vanessa! Keep up the great work!!
Drea was very helpful, patient, and knowledgeable. She fixed the problem within minutes! Thank you so much again for your time and expertise!!
Margaret Murphy
Vanessa provided a great initial experience. She was very kind and courteous and helped me throughout the process and even answered questions I didn’t know I had lol.
Dre provided excellent customer service. I called in for a major issue; Dre fixed issue quickly, along with handling all of my questions with patience. Thank you so much Dre and Beam for your excellent service!!!
I was provided technical support by Gabby. After my call with Gabby the problem was resolved. He explained everything using technical terms, I could understand. He was also very patient with me when explaining what I needed to do.
Stacey at Beam was extremely! helpful in answering all my mother’s questions about installation and service. Thank you Stacey! 😁 …
My representative was very knowledgeable and willing to help however she could also was able to correct the issue without sending out a tech. Wonderful customer service.
Kyle provided outstanding and professional customer service. Kyle listened to my problem and made himself available until the problem got fixed. I really appreciate him taking the time to go above and beyond to help me. Thank You!!!
Rep. Monique was very friendly and knowledgeable in getting services set up at our new home. She was fast and efficient in helping me select the right bundle for our family.
I called in about adding new outlets and the customer service representative whose name is Dre gave excellent service. She was very knowledgeable of what I needed to be done in my home.
It’s my very first time working with BEAM! Mr. KYLE was VERY NICE and SUPER HELPFUL on setting me up for the best plan and was quick and super efficient! Would 100% RECOMMEND KYLE TO BE ANYONE SERVICE REP! Thank you KYLE SO MUCH AND THANK YOU BEAM!
Amazing. Customer service is amazing there. Ms. Vanessa was so sweet and resolved my issue very quick.
We have our fair share of internet issues but it beats our past providers. Plus, their customer service has always been great.
I received great customer service when I called and talked to Dre who helped me upgrade and took the time to educate me on different options. She is always so friendly and courteous!
I called to pay my bill, Dre, I’m CS was very friendly and helpful. She also gave me all the info I needed on a new modem that would work much better for me. She took her time and never made me feel rushed, and that’s a new feeling when dealing with CTVEA/BEAM for over 20 years!
Kyle was very professional, helpful, and patient with me fixing my internet issues.
My rep, Kyle, was great. Polite. Understanding. Precise and professional. He understood I had to get connected and back to work. He went the extra mile to give me a call back and get a tech out ASAP.
I spoke with customer service rep Vanessa and she was the best. Provided great service and was very professional and just as friendly as can be. Come to find out we are the same zodiac sign too. Highly recommend speaking with Vanessa or Monique. Great representatives
Called to set up service and Karol did a great job. Great customer service and was able to get me a timely date to get service started
My internet has been down since this morning. I was able to get in touch with Dre in tech support. She was cool and professional when I explained that I lost a day of work b/c I was offline. She was able to get my connections issues …
We had a few questions about autopayments and the customer service team was very helpful. Our experience with Dre was nothing less than professional, courteous, and extremely helpful. Well done!
Dre was wonderful, called in with internet issues and she was very polite, reset my mottem and resolved all of my other issues. She understood that I work from home and was in need of services obviously. I have been a customer since April and this was the best customer service I have ever experienced with Beam ! Give Dre a raise !
BEAM is an outstanding company… Great Leadership and Customer Service! Plus, Always quick to respond with Technical Support ….
Vanessa did an outstanding job with tech support helping to resolve my internet issue! Thanks!
Tech 46 has awesome customer service! Very personable and friendly during my install. Also called 24 hours later to ensure everything was working fine and to answer any questions I might have had.
BEAM has really upped there game! I doubt I would go to the big names even if they were in my area. I really like the customer service and the tech service as well. Called them today, and talked with one of the coolest people! Stacey was on point! Thanks for the assist!
Speaking with Kyle over the phone was great he gave excellent customer service care and fixed my issue immediately. Thanks Kyle
Sometimes things slip your mind especially around the holidays. Talked with Mallory, who handled the situation with respect. Much appreciated the service I received.
New customer here thanks to Ms. Angelia for helping me great customer service she made sure I understood everything and got me a close date to get connected!!!!
Been a LONG time customer of BEAM’s and needed assistance with bill and Sabrina helped us. Thank you Sabrina! They gave excellent customer service!!!
I spoke with Karol today I know today was Supa busy she is so sweet and helpful thank you so much continue to make people smile she has a beautiful personality just the few moments I spoke with her please do something special for her she deserves it.
Spoke with Dre today. Very informative. Very professional was a good experience. She answered all my questions. Very helpful.
Beam keeps sensoring and scrambling Fox News during the showing of the Tyre Nicole’s arrest video. I don’t like this one little bit, and do not appreciate the scrambling censorship that BEAM is constantly doing. I don’t know who runs your …
Kyle from BeEAM tech support was very courteous and prompt in letting me know the current issue with my service.
Kyle was great. He set me up with service and on the day of my moving day. I was very pleased with his knowledge and helpfulness.
I love the service but what I don’t like is professionalism of some of the reps during technical issues especially when it’s no fault to the customer your an customer service agent if course your gonna get calls when people’s service is …
Kim helped me set everything up for my wifi . She was so sweet and very helpful and she got everything set up very fast. She had an amazing understanding of all the plans. I 100% recommend ctv beam
My experience was wonderful… Kyle had a wonderful attitude.. he was veryful helpful he made sure I understood everything he was saying
Been a customer for over 15 years. It would be nice to have choices when it comes to cable and internet. That being said, their internet is of the best. We stream all TV and movies but use their super fast and reliable internet for everything.
My representative Kyle was excellent to work with! He was kind , patient and his instructions to me were clear and easy to follow. It took a little bit of time to fix the problem but he got it done! I felt like I was working with a friend.
Thanks to Mr. Kyle for helping me with my account. He was very polite and had a great attitude. I would give more stars if I could..
I had my internet set up with a kind woman named Karol. She was very helpful.
Unfortunately, despite their excellent customer service, the company holds a …
Very RUDE customer representative working at the desk displayed unprofessional behavior so I cancel my account and turned in my equipment. Representative asked me why I was I canceling my service and I explained that I have been without …
Kyle was my csa today.. he was very pleasant nice and super helpful.. he made my day!! Kyle definitely needs a raise!!
Service call representative was really nice polite, and very helpful. Dre was great in assisting me in my questions and givibg me the answer to complete my task.
I have always had amazing customer service from this company and rarely any issues with the service they provide. Called in today for a minor issue and Cindy was amazing. I really appreciate how you guys do business. …
Angela she was very helpful and very nice to help my solution with my Internet problems buffering cutting in and out loose in about 30 seconds. She helped try to help fix my problem. She was very nice and very helpful Angela.
The lady talked to me an explain the service I would be getting. Very pleasant experience with this company. Thank you
Kym enjoyed talking with you.
mallory was amazing she did what she could to help me get my wifi back up. unfortunately it wouldnt work bc of outages. i dont get paid when my wifi goes out which is horrible bc it takes me almost 40 minutes to get to work. not only that, …
Kyle was excellent in his knowledge and the articulation of his speech. He handled my concern in a timely fashion with a very courteous attitude and unparalleled professionalism.
This was the best customer service I have had in a long time. My internet was out due to a storm that passed in my area in Ladonia, AL. Dre took my call my and she was very nice and patience. She excalated my ticket and informed me that a …
Update 01/12/2023. Internet is down again!
I don’t know how this company can have a high rating. Every few days internet …
The representative Kim
from beam services was a great representative she explained everything in detail where I was able to understand she has great customer service I would most definitely recommend her to other customers
Vanessa was very knowledgeable, helpful, courteous, and kind. I would recommend her anytime anyone including myself needs customer support from BEAM.
The worst WiFi/ internet service ever!!! Outages occur every week. When undergoing “maintenance “ they just cut service out without letting you know. They have no indication or stays on when it’ll return when it happens. Unfortunately for …
My internet was down for 2 days.I called previous and quickly was told it was an network issues and that’s it.I called back on Saturday, October 1st and Karol did everything she could to get my internet back up and working. Exceptional …
The internet has been up down up down, it interrupted my wife job and now it stays down all night. If there were other providers with faster speeds I would leave. It has been nothing but, headache after headache. No incentives to stay, no …
I called about my internet service after hours on November 1, 2022. They were very attentive to my concerns and although they were unable to competely resolve the problem they assured me that I would hear from the main office the next day. …
I just scheduled to start my internet service. All I can say is that Kyle was extremely professional and knowledgeable, answering all my questions so I will not have any surprises when the install occurs. I chose BEAM to support the local economy to which I work. Thank you.
Been with them for almost 5 years now and CSA Kyle is amazing. he made me feel like family and took care of every question and concern. I didn’t even tell him I was a veteran but he gave me the service I was used to in the military.. I missed that. Thank you Kyle and CTV!
I was talking to Angelica she was a lifesaver. I called previously and thought i could set up service but the representative told me tech would have to come to house. I’m glad I decided call back and got Angelica she take care of me.
Dre is an awesome Tech – Customer Service Rep she is very courteous helpful knows her job a great asset to the Beam company. She’s so professional from 161 LR 742 thank you Dre
Mallory ROCKED LIKE KISS!!!! I am not technology savvy but she took her time and walked me through everything to ensure my family and I were straight with the plume, internet and new cable box. …
I was helped by Jennifer when I walked in to ask about internet options. She explained about the different internet speeds and the cost of each in a way I can understand, which was very much appreciated. She was really nice and fun to talk …
I am very happy with BEAM services. Today I spoke with a representative by the name of Kim who was very friendly and understanding. On a scale of 1 – 10, I would definitely give Kim a 100! Kim was very detailed & professional while …
As Im walking in, I’m thinking, wonder which of these three ladies will I be talking with? Well then you here someone say, hi. Yes how can I help you? I’d say things couldn’t of gone any better. Nice customer approach. I never once had a thought, man I should’ve went to the other place. So THANKS Karol!
Mrs. Vanessa did an amazing job I really appreciate her. She was very understanding and helpful seeing as I’ve had bad customer service in the past keep her . Thanks Vanessa you’re amazing ❤️
Vanessa has the best customer service. She truly helped, but most importantly she was genuine and cared.
I had a great experience. Customer service was great Kyle was a representative for the company. He took his time with me and explained everything.
Michelle was great as a customer service agent! She was professional and helped us to fix the problem we currently have. Michelle is a great asset for the company.
Kyle was amazing! He was understanding and extremely helpful. Hands down some of the best customer service I’ve ever experienced with BEAM.
Kyle was the agent I spoke with and he was very knowledgeable, patient and kind. He handled my call perfectly. I give him 5 stars!
Customer Service was very patient with me while I made a decision on what package I wanted to go with. Angelia an Dre have great attitude an was very polite an help me which package to go with I’m very satisfied thank you Angelia an Dre for doing an Amazing, Awesome job.❤️❤️
I had a great experience yesterday when I called about my internet connection. I somehow missed the email notification my bill was due to be paid. The awesome young lady who assisted me in getting my internet restored was incredible. Her …
New years eve last min call tech 24 still came out and fixed my issue. Had to replace all cable line in the house. Good workers are hard to find he need a raise . 5 stars forsure.
I want to thank Angelina in customer service department in Phenix City Al for her great customer service and value me as a customer to Beam service . I’m very grateful and happy for the service they provide. We Love our Beam Team. Thank you Mr William Alvarado
CSA Karol really listened to my. Inverts and helped me w our account more than I could have expected. Refreshing to actually get great customer service in these times. Thank you
Cable Service and Wifi quality is incredible. I can safely say its the best in the area….to include Columbus Ga where cable service from most companies is lack luster. …
Edit 9/20/22: I had some questions about my service and had to call a couple times so I got two representatives. Both Mallory and Vanessa were so helpful and answered every question I had! Amazing customer service. …
Best customer service. The lady i spoke to miss Karol was very friendly and helpful she helped me to set up my service and gave me the best option for what i needed and answer all my questions.
Vanessa was very very patient. She helped with my problem. It was setting up a new remote. There was mo one else that knew anything about going that. I was transferred 3 times before I got Vanessa. Someone needs to be educated in tivo remotes.
I spoke with Dre this morning and I was very frustrated with the process of my internet service issues and Dre was Super helpful and nice showed lots of empathy and she stayed with me thru the entire process to ensure that my Wi-Fi was …
Today I was successfully assisted by two exceptionally professional, customer service oriented, extremely proficient, courteous employees at your establishment. Ms Mikaela & Ms Kym H. Both displayed traits that demonstrate epitome of excellence in customer care.
I had the best experience today with Jennifer. She was helpful realistic be and very informative. She got me in and out on my new service setup.
I talked to Ms. Angelia she was very helpful she helped me update my information for my account. She was very professional and friendly. 5 stars for her customers service!
Kim was amazing and so thorough! Thanks for being so patient and generous. Kim was very calm and helped me with everything I needed to get my internet services set up!
Dre was fantastic. With my – from out of town move and a later start date, she made everything easier than making pie with a frozen crust! Please thank her for me.
I was mistakenly set up for the 50 mbps plan and Vanessa helped me set up the correct plan. She was very helpful and patient to ensure that my internet was working at the speed it was supposed to be at. She’s a gamer just like I am and she knows how important a good, high-speed connection is!!
Chris Cobb was out freaking standing! Came and identified multiple issues dating back to the original installation over a year ago, as well as giving in impressive history of the company itself. You guys have an exemplary employee on your hands that knows his job.
I called in to pay my bill and see if I could get a better deal and I got ahold of Vanessa. Which turned into saving me money and getting me faster internet then what I have. So I got more for less. Vanessa went and checked to be sure I …
Ms. Karol CSA was great in helping me with getting everything in order and setting a date. She was very patient with all of my many questions.. My date for set up has not arrived. Hopefully, after Monday and hook up, I will be able to give them a 5 🌟. …
Kyle and Monique were super helpful explaining my bill and making the needed correction. They were both professional, polite, and a true pleasure to work with. Customer service still exists!!!
Kyle was one of the best car representative I’ve spoken to in many years with across the board company wise!! He assisted me with the call got my questions answered and resolved any concerns . I was a supervisor at Aflac in the call center …
I had difficulty setting up my tv etc and I contacted BEAM. A technical support member named Gabby took care of me. She was very personable, friendly, positive, and provided excellent customer service. She fixed my issues with extreme patience. Thank you BEAM and Gabby for turning my stressful day into a Stress-free day.
Called for info to change wifi password and ask about faster wifi. Got Vanessa on second call, she was great! Professional, knowledgeable, expedient! She has promised to follow up tomorrow to make certain everything is working properly. This is what great customer service is like!
Stacey was awesome. She let me know there was maintenance in the area going on which didnt cause a complete loss, just a slow down. She called back when the maintenance was complete for me to test everything out. Very friendly and informative discussions both times!!
Kyle was BEYOND EXCELLENT! I was given the help I ABSOLUTELY was in need of when last week I wasn’t helped like today. I’m VERY GRATEFUL that I decided to call back today. Thank you so much Kyle for your help🙌🏾👏🏾‼️ Your kindness wasn’t and will NOT be taken lightly. …
I really appreciate the customer service that’s given, recently I received an email that worried me so I called in. The phone was answered quickly and I spoke to the representative named Kyle. He was fantastic at calming my nerves and then …
They have always attended to any issues I have come up. Even at 2am. I talked to Dre today and she was wonderful. She understood my issue and promptly took care of it. Even laughing with me on my corny jokes.
Dre was all around excellent! Eddie was wonderful as well! Both were knowledgeable, friendly, professional, and all with a welcoming & comfortable energy! If this is the experience every time then I’ll definitely tell all about Beam!
I had the pleasure of having Tech 44 Dre setup my cable and internet. He was very professional, proficient and the setup went smoothly. He exhibited great customer service during the entire install. I would highly recommend him for future service requests.
I called today and spoke with Dre. She provided the most exceptional customer service ever. It always a pleasure to recieve great customer service with a smile. Thank you Dre for your help with my issue.
I would like to say that Mallory was and always has been a true professional. Her customer service skills are awesome, she is so friendly and a pleasure to speak with. This is a trying time in our society, we need more people like Mallory handling customers daily. My sincere thanks for her great personality.
Dre was very helpful. Her pleasant demeanor helped me to keep calm. She was very knowledgeable and provided great service. As a new Beam customer, Dre made me feel valued.
Excellent service. Recently had an issue and had to contact tech support. Elizabeth and Dre helped me solve my problem. Absolutely true professionals and the best service Ive received from any cable company. Thank you Jim Morgan
CSA Monique was amazing extremely professional. Helpful and knowledgeable. She was on point with what she needed to know to do her job. Was respectful and very helpful. She deserves a raise I wish all your employees were as amazing as her
Dre was helpful and got me the help I needed.
Edit: okay not a fan of being tricked into leaving a Google review instead of …
Kyle was an excellent help of service today. He was very polite and professional. Kyle made sure there were clarity in my reason of calling and assured that the matter would be documented. Thank you Kyle and Beam Associates.
Sometimes the service can be a bit off, but whenever I have issues I am definitely able to call them and they will sort it out for you then! Ms. Dre is also a very wonderful representative, I had a situation and she stayed on the phone with me until we got to the bottom of it and figured out what’s wrong.
Mallory was the best help! She was super professional, kind, and worked quickly. I had a much better experience with her than the representative I had on the phone a week ago from the same company.
I truly appreciate the level of service I’ve received today. Kyle and Dre were both very professional, knowledgeable and friendly. Kyle was especially patient me and I really appreciated it. My thanks again!
~ Mrs Washinton
I have purchased cable many many times and for the first time I really enjoyed this experience…I got connected to Ms Angelia and she was a professional from start to finish! I was very impressed with the way she handled my order and give me options. I will definitely recommend Beam and Angelia… outstanding job! Go Dawgs
AJ was incredible! She worked quickly to resolve my issue and was sure to follow up with updates/resolution. Very professional and informative. Highly recommend her if you’re looking for a go-getter to resolve your issue asap. 🙂
I have been so busy at work and forgot to make my payment. The service did not take my debit card so I had to pay by phone with check but I left my checks at home. I did not want to hang up so the service tech was so patient with me he …
I had the pleasure of speaking with CSA Kyle. He was very helpful, polite, respectful. He resolved of my request promptly without any troubles. Awesome customer service , If you have any problems or questions with your account definitely ask for Kyle!
I had an issue and Karol helped me to solve the situation quickly! She was very professional and ensured my needs were met. We need more Customer Service Representatives like her!
Vanessa was so helpful! I was having issues with my internet speed and not only did she assist with rebooting my router, but she noticed I was eligible to lower my monthly bill while greatly increasing the speed! She’s a true asset to the company!! I would recommend the service to anyone!
I spoke with DRE she is spectacular. Out of all the years that I have had service with Beam she is the best representative that I have had the pleasure of speaking with. She is one of if the best representative that you all have. Please cherish her and treat her right. Give her a raise and more vacation days.
Your employee named Kim was amazing! Outstanding customer service! She listened attentively and tried her best to resolve all issues and even offered a follow up phone call! …
Vanessa was so pleasant and knowledgeable helping me with my account this morning. I would give her more than five stars if I could. Thank you again Vanessa for your help. Excellent customer service with you!
I had a great Customer Care Representative today. Her name was Dre. She was very polite and she assisted me above and beyond. I wish I could get her everytime I call your place of business. She is the true definition for Customer Advocacy.. I appreciate her!!!
Ms. Jackson
My experience with customer service representative Monique was excellent. I would definitely recommend BEAM and Monique services to all my family and friends in the area. She was outstanding with providing me with the information that I asked of her. She was very knowledgeable. Thanks again Monique!
Anytime we’ve ever had any issues they have ALWAYS BEEN THERE for us, no matter time of day or night!! Thanks beam for keeping my family going!! Dre has been a blessing to talk to she is absolutely amazing!! Best customer service in town.
I needed technical assistance getting my TV and my printer connected to my wireless internet. Both Vanessa and Kyle were kind and patient assisting me.
Thank you!!! …
Every company is good when there’s no problem. But for me, what really separate the great companies are how they handle problems/issues when they do occur regardless how big or small. Kym of Beam’s technical support team was superb. In …
Dre was super helpful and assisted me with everything I needed. She even notified me that my modem was old and needed replacing. Best customer service experience hands down! We need more people like her for this business. Thank you again Dre!
Walked in this morning right at opening after purchasing our home yesterday and was helped by Jennifer. She was the sweetest, kindest, and most knowledgeable sales person. It was wonderful to be greeted with a smile and a warm attitude …
Dre was really great and helped me with no issues when I just plain forgot about my payment before going on vacation. I didn’t really want to have to pay until we got back because vacation is expensive. She made a payment arrangement for me …
Mrs. Vanessa did an amazing job I really appreciate her. She was very understanding and helpful seeing as I’ve had bad customer service in the past but you guys should keep her no matter what. Thanks Vanessa your amazing ❤️
Dre was absolutely amazing! She was very knowledgeable, warm, nice, professional, kind and understanding. She is the best CSR that I’ve experienced in years! Please training more workers to give excellent customer service like she gave me and your business will flourish even more! Great job Dre!
Customer service rep Vanessa, was very professional, and friendly. She made the call to transfer service to location pleasurable, very kind and personable. As well as reviewing my account to make sure it had the exact service to fit my needs and save me some money toward billing monthly (which is much appreciated)!
I’m elated to write this review! I’ve experienced one of the greatest customer service representatives that I have ever had a pleasure of having. Vanessa was pleasant kind, courteous and extremely knowledgeable about the services provided …
Dre was super helpful & did her best to help resolve our issue without needing someone to come to our home due to sickness in our home. She even went the extra mile to make sure the techs knew not to come in direct contact with us & made …
Dre was a very nice representative. She was patient, kind, and understanding. She knew her job well and was extremely helpful. I am so happy I got her on the line to help me she was amazing and so was her personality. She is the reason why I like being a BEAM customer! And the Tech she sent out was patient and wonderful as well.