The Cuivre River Electric Cooperative is Missouri s largest electric distribution cooperative. It serves more than 52,000 families and businesses in Lincoln, Warren, St. Charles and Pike Counties.
| Monday 8AM–4:30PM Tuesday 8AM–4:30PM Wednesday 8AM–4:30PM Thursday 8AM–4:30PM Friday 8AM–4:30PM Saturday Closed Sunday Closed |
1112 E Cherry St, Troy, MO 63379
My entire experience with cuivre has been great from planning initial install, to adding additional services, and today a outage, a quick Google showed 10 houses out and 20 mins later I had trucks on my road, without every doing anything cuivre had it covered. For only 10 houses. Incredible service.
Renters and all contract of the property proceed with caution
Worthless. Have money in account and twice in a month shut power off..blames it on updates..company is a joke
The number of power outages is way beyond normal.
Power outages is a regular accurance.
Absolutely terrible customer service. Will bill your fully paid account multiple times and will refuse to refund you the money they stole.
If it rains at night. power goes out. For hours at a time. Happens every time.Its getting old been like this for years now.
Awesome! We all Got a Christmas present look at your bill! Merry Christmas Cuiver River Electric Thanks!
Never have they ever trimmed my trees. They are the worst. Can’t just pay a bill for someone, its like credit check if you do!!!!
Terrible customer service. Automated system offers options customer service refuses to acknowledge.
Reported outage 5 hours ago
They had on flowered shirts as it looked like they were on call that’s ok when they arrived …
Worst company ever, rude customer service , bad service, every month there are an outage here or there for no reason , and they want any reason to charge you fees for anything , they are bad in any way you can think about.
Tried to get outage info and the connection kept hanging up on me. They also put you on hold for 5+ minutes then disconnect you. Poor service style. Even if it is a small business they need to improve their customer service!!!
CREC has always been fair and responsive to our needs in the 31 years we’ve been with them. Really going to miss their service when we move.
Company sucks have bill budgeted to be paid on the 14th of each month so they shut us off on the 13th when you call they tell us they have new meters than can shut you off from the office with no notice we try to tell them we pay every …
I hate that I have to give one star! They have horrible customer service-I feel bad for anyone who moves like me then sets up new account has to pay a hefty deposit-but worse than that Cuvier never closes the old account, and NOW I HAVE TO PAY THAT BILL THAT STAYED OPEN!!!!!!#DISJOINTED CUSTOMER!!!~!!~!!!
Reported our outage at 2:30am and it never was investigated, we had to report several times before it was even listed on their outage map. If we had a choice we would most definitely pick another company. This o e is horrible!!!!!! If I could give a lower rating I would.
Had GREAT experience with
Leslie and the start up of my services in Innsbrook. Efficient and professional. Thank you!
The worst electric provider I’ve ever had the misfortune to deal with. Staff is clueless and rude. The terms are riddled with hidden fees and they have no sense of being reasonable. Expect to be disappointed.
Most ridiculous company I have ever had to deal with. Privacy issues are one thing, but if anyone wants to make a payment to my bill… LET THEM. You don’t need to divulge personal information just to tell someone the minimum payment or how much deposits are. Seriously…. overboard.
Customer service is almost non existent. The third person that I spoke with couldn’t even bother to say the words Good Bye – I just heard a click!
Used the phone app to pay my bill for 2 years. Never had any problems at all. Finding out where the outages were during storms was useful as well.
Great with outages response time is great. Not enough people respect what you all do.
In 7 months, We’ve lost power in our new house more times than we did the 21 years we lived in St Peters. Very disappointed.
Cuivre River is the best. When the power goes out, which is seldom, they restore it quickly. Unlike Ameren, that sometimes takes days to restore power. Ameren did not trim trees for years. CR trim continuously as needed. Power was out …
I can not believe that they will not give an extension on payment to people on budget billing/prepay. But will for people who are on standard billing. It’s Monday. I don’t get paid till Friday!!! Joker on the phone told me maybe I can …
They’ve shut off power twice in the last 3 months. Don’t be a day late with your payments! Customer service is very rude and matter- of- fact. I felt like they were shaming me for being late. Customer service means nothing to them. Profit over everything!
My dad was having major medical issues, and I called trying to pay the electric bill. Spoke to someone with initials EM who answered the phone very unprofessionally — almost like “what do you want” — and then would not provide me even the …
We are build a house/shop comd in Jonesburg for my daughter and son-in-law. Cuiver River Electric hookup the temp electric pretty fast and when we were ready for final service to be hookup I just figured it would take a while with this …
Been out of power for quite some time for 1 1/2 days now. Was told if we lived in a bigger town like (Troy..wanna be St Charles) we would have our power on now. THEY DONT CARE ABOUT PEOPLE OUT IN THE COUNTRY! JUST REMEMBER THAT.
Is is true Cuivere River is Not Governed by the Laws of the Cold Weather Rule? Today February 13, 2020 I woke up with the temp of 16 degrees and No electricity because My account was -2.32. I’m almost certain that this Company would not go …
During the most recent storm CREC came by and trimmed a ton of limbs from our trees. They left them in the yard and moved to the next house. My initial thought was OK, they will come back and dispose of them once everyone’s electricity is …
We would like to thank Cuivre River Electric Cooperative for restoring our power so quickly a few weeks ago when a truck hit a pole/transformer. The estimate was 5-6 hours to restore power, and you restored our power in a little over an hour. Great job!
Cuivre River Electric has been my Electricity provider since 1974. They have provided nothing but excellent service through-out that entire period. If the power goes off due to bad weather – Cuivre River is quick to the job and fast on …
After almost a $100 jump on my electric bill in one month in December I called to see what issues there might be. We work 40 hr weeks and are rairly home and heat is turned down so I was concered. I was treated like I was less than and …
This company is a joke. The employees at there office are rude. It is outrageous that they do NOT follow the cold weather rule. They never sent out a shutoff notice or called. Had all but $45 of my bill and now its 11:35 pm and it’s 35° outside. Mad beyond belief
Many, many thanks to CR for restoring my power the other night after someone knocked down the power pole in front of my house on Monday afternoon, 2/4, in perfect weather, on a straight stretch of road–not sure exactly how the accident …
DON’T LIVE IS COUNTIES WITH THIS COMPANY. Company is an utter joke. My bill went from $87 to $204 in a month. Seriously, my thermostat hasn’t changed. House is always around 70° in the winter and 80° in the summer. How ever you decide to …
In my opinion, they are not awful but their service goes out so often, seems like. Every couple of months when a storm hits, your power is down, for hours at a time. And often times it’s at night when you need electricity more than when …
Cuiver River put in our temporary electric so promptly and Corrina is wonderful to lead you through the new build process. Yesterday, they put in the permanent line and light, they said it would be Friday, but instead they came right away. …
It’s currently 6 degrees outside and our power is out. This is the 3rd time in 6 months that our power has been out for over 5 hours not weather related. No communication, nothing. No idea when it’ll be back. A total joke of a company and …
Very rude customer service! Called about a note on my door about some trees they said they were going to remove. Stated, they were not on my land. They lady stated that they were here before our home was built, and they owned the land. …
Paid more for electric in a small mobile home trailer than I do now for a house with Ameren. One of the worst companies I’ve ever dealt with and they are very rude!
I really hope our new house has other options for power. I have never had as many power outages not weather related as I have had with this company. They have social media but don’t expect them to ever use it to update on outages. Don’t …