Still on hold 25 minutes in. Supposedly the hold was going to be 4 minutes. Cancelling ASAP. Everytime I have tried to contact this company same level of customer service. In this economy, customers should be appreciated.
Buyer beware had this insurance company for over 40 yrs, in 2017 Feb the wind took off and ripped the siding on one side of the house a adjuster from Cumberland farm, (Marc Rassmann) will low ball the price even though the same siding …
Headache company period. Helped my parents file a claim but no point useless company, claim denied even though damages visible and gave supporting docs to the claim but still nothing, appealed still nothing, no second inspection when asked …
Insurance claims are never easy, but this one was. Inspector came out in a reasonable amount of time, paperwork was done quickly, and a check arrived promptly.
everything was handled extremely well, including responsiveness of representative at Cumberland. I rate the services as excellent without any reservations.
Called to inquire about my coverage for roof damage and agent could not answer question or gave vague responses. Agent: Not covered if roof is old. Me: Define old. Agent: Well covered if due to wind damage. Me: There was a big storm with …
I gave them 1 start because you cant give no stars. My basement is a swimming pool, they sent a 3rd party adjuster to come out to look at my basement and he told them that there is water coming in through the walls of my basement. Hard to …
Quick response. Caring and professional, both at the office handling the details of the claim, and with the field adjuster sent. They made what I thought would be a hassle into a smooth and easy process. Would highly recommend.
Our fridge/freezer broke and I was able to get 500$ towards refilling my refrigerator. Scott Johnson was my rep and was very professional. Very happy with everything. Thanks again for your help Scott.
We placed a claim for damage to one of our buildings. Called on Monday, sent pictures and an estimate on Wednesday. Approval and check by Friday. Thank you Scott Johnson for prompt courteous and immediate service.
If i could give zero stars I would. They send out a third party inspector after the policy is issued then send letters asking info about a 6lb dog that my agent already disclosed and then they say I need to remove the trampoline and not get another one when they knew we had it when we applied. Scam company, canceling policy today.
I have needed to file a couple of claims due to water leaks, Cumberland was thorough, very professional and easy to work with for processing the claims.
Highly recommend working with this well run company !
My experience with Scott Johnson was very pleasant and he answered all my questions prompt and explained everything. This was the first time I ever had a claim in my life and he made it so easy for me. I wish all people were as pleasant and professional as Scott was.
Thank you again
We had a huge tree just fall over out of nowhere onto our pool fencing and rifht through our brand new pool cover and also crushing 2 of our wrought iron patio chairs. Cumberland Insurance was extremely accommodating in helping us in this situation!
I am very unhappy with the business practices of Cumberland Insurance. They assumed that all contractors our company used DID NOT have workers comp insurance, when, in fact, every one of them did have WC insurance. Our corporate policy …
Apparently one of the oldest insurance companies in the United States. They are wondering! Everyone I have dealt with in the process and especially Ed Diaz was so helpful, courteous and professional. We have them for homeowners, I would recommend them to all my family and friends!
Robin Kelsey
I was very pleased with Cumberland insurance when I had a large oak tree break in half in my yard. The adjuster Scott Johnson contacted me right away and gave me permission to hire the tree people to remove it. All ended well.
Cumberland has been my saving grace! They are quick and efficient to assist you, their customer service is killer and you feel like you’re talking to a person who actually cares and understands rather than some drone just answering phones. Would never go anywhere else!! And they’re affordable!!
Cumberland Insurance and their insurance claims adjuster, Scott Johnson, were extremely friendly, helpful, professional, courteous and immediate in their response. This is the second time I have had to utilize them for a home claim, and they’ve been fantastic,
All I had to do was send photos of my problem call my agent n the same day a rep called me back. I got one appraisal to fix the problem n we were a go.
Rep was so nice, helpful n quick to solve my problem. …
A burst water pipe ruined our apartment parquet floor. Cumberland sent an adjuster immediately. He kept us informed of the decision process and responded to texts, calls, email immediately. The reimbursement for the payment to our …
My agent Barry Larro was extremely responsive, courteous and diligent regarding my claim, as small as it was. He advocated for me and my daughter to ensure that the claim was settled in a satisfactory manner. I emailed him quite frequently …
If I could give Cumberland Insurance Group a zero rating I would. I’ve been with this company since I was 18 years old. I am now 48. Our May 2017 payment crossed in the mail with a second premium notice stating that our payment was late …
Cant even process my claim. At least let me know if my case is claimable or not. Keep transferring me to different agent, and when I email, never reply back. One thing I got to say that they are very good at is collecting bill payment. Now …
I was extremely pleased working with Scott, John and Mary. I have never had to deal with an insurance claim before, and everyone was extremely kind and considerate and very professional, as they helped me understand the process and how it …
I work for a local insurance agency in Washington Township that has been working with Cumberland Insurance Group for over 18 years. Everyone who works at Cumberland is extremely knowledgeable, very friendly and always ready to help our …
We recently had to file a homeowner’s claim and were surprised at how quickly it was resolved. The filing process was easy and their staff responded promptly and were friendly and professional. We have been with Cumberland for the last 13 …
We had a tree fall on the garage. The next day Scott Johnson from Cumberland came and assessed the damage and followed through daily with the claim. I have never had such great service. He kept us informed by phone, mail, email every …
I switched to Cumberland Insurance from Allstate when I bought my house. At the time they gave me a great rate for both homeowners and car insurance. A few months before our renewal period they sent notices that if we did not have a hand …
Through the years I have had several insurance policies with Cumberland Mutual including renters, homeowner and auto. For the first time ever in all the years I have owned my personal residence I had to file a major homeowner’s policy …
Absolutely the worst insurance company ever ! I got insurance with them through mann and Gary insurance . Several times the MVA has notified me for laps in insurance to which their never was , constantly needing an FR19 form , tried to tag …
Was working with this company for years. Never filed a claim and never needed them. Last year my workers comp insurance increased 4K. I asked my agent for a copy of the audit and was told the audit was virtual and just done by phone. …
Cumberland has beeen outstanding. After a recent Bathroom leak, Peter, my adjuster, was right there to help me out. He was knowledgable, very responsive, and explained all.
Recently had a claim and it was handled in a timely manner, with great communication between the claims associate and myself. I would highly recommend using Cumberland Mutual for homeowners insurance.
We had a problem with our roof, they sent there tech out and claimed it was wear &tear. And gave us $1000 but they reported to A plus that they gave us $3000. They lied. …
They lure you in with good rates and then deny any type of claim to payout. Scam company. Keep clear. You’ve been duly warned. Professional roofer worked with roof inspector twice with appropriate evidence to warrant an approval on roof …
Horrible place to work with. Three months and three letters of cancelllation. The last was not complying with their orders to repair an electric panel. Now this is a residential building with nine units. The cost for the job is over 70,000 …
Being 80 years of age, earlier this year 2022, was advised that could be part of a persons power-ball winnings. As it turned out, this in deed was a scam. And, would it not have been for my insurance policy with Cumberland Mutual, my …
A weather event caused damage to our home earlier this month. Upon contacting Cumberland Mutual and speaking with an agent, they advised an adjuster would be reaching out to me shortly. Within a half hour our adjuster Mr. Hernandez …
After being rear-ended by a hit and run driver, Cumberland stepped in and made the process of getting my Volvo repaired and like new smoothly and efficiently. From the initial call to my insurer, they expeditiously assigned an appraiser to …
I have a landlord insurance policy with Cumberland and have had a great experience with them. I had filed two claims with water damages in my basement, both claims were handled promptly and super satisfactory. They answer the claim phone …
Excellent service!
Had a problems – and was canceled.
Great service!
Great company to deal with. Quick, cooperative, efficient! Ty.
Fast, reliable and very professional. They keep you updated on every step of their actions.
Prompt and professional inspection of our claim. Explained the process. Timely payment.
Very efficient insurance company. When there’s an accident, they are on the case.. They really help their insurers.
Barry is the best! Although things didn’t exactly go my way, everyone that assisted me went above and beyond
Prompt, pleasant service. What’s not to like. Steve was pleasant and to the point
Thank you.
They don not try to help their customers!!! Guess I will contact insurance Commissions in PA and NJ as well as the Attorney Generals in both states!
The whole event was top notch all the way…DO NOT CHANGE A THING. Was a perfect 10/10. Mike & Steph Hinchliffe
Quick and Professional, claim went through with no issues. Would recommend them to a friend or family.
Rose and Karen were so courteous and helpful to me in paying my homeowner’s insurance premium that was due! Thank you ladies!
I’ve been a Cumberland customer for about 5 years and am very happy with the service & pricing. Great company and people!
Still on hold 25 minutes in. Supposedly the hold was going to be 4 minutes. Cancelling ASAP. Everytime I have tried to contact this company same level of customer service. In this economy, customers should be appreciated.
Buyer beware had this insurance company for over 40 yrs, in 2017 Feb the wind took off and ripped the siding on one side of the house a adjuster from Cumberland farm, (Marc Rassmann) will low ball the price even though the same siding …
Headache company period. Helped my parents file a claim but no point useless company, claim denied even though damages visible and gave supporting docs to the claim but still nothing, appealed still nothing, no second inspection when asked …
Insurance claims are never easy, but this one was. Inspector came out in a reasonable amount of time, paperwork was done quickly, and a check arrived promptly.
Cumberland’s processing of our claim was lightning fast and far exceeded our expectations. We are very pleased with their service.
everything was handled extremely well, including responsiveness of representative at Cumberland. I rate the services as excellent without any reservations.
Called to inquire about my coverage for roof damage and agent could not answer question or gave vague responses. Agent: Not covered if roof is old. Me: Define old. Agent: Well covered if due to wind damage. Me: There was a big storm with …
I gave them 1 start because you cant give no stars. My basement is a swimming pool, they sent a 3rd party adjuster to come out to look at my basement and he told them that there is water coming in through the walls of my basement. Hard to …
Quick response. Caring and professional, both at the office handling the details of the claim, and with the field adjuster sent. They made what I thought would be a hassle into a smooth and easy process. Would highly recommend.
Our fridge/freezer broke and I was able to get 500$ towards refilling my refrigerator. Scott Johnson was my rep and was very professional. Very happy with everything. Thanks again for your help Scott.
We placed a claim for damage to one of our buildings. Called on Monday, sent pictures and an estimate on Wednesday. Approval and check by Friday. Thank you Scott Johnson for prompt courteous and immediate service.
If i could give zero stars I would. They send out a third party inspector after the policy is issued then send letters asking info about a 6lb dog that my agent already disclosed and then they say I need to remove the trampoline and not get another one when they knew we had it when we applied. Scam company, canceling policy today.
I have needed to file a couple of claims due to water leaks, Cumberland was thorough, very professional and easy to work with for processing the claims.
Highly recommend working with this well run company !
My experience with Scott Johnson was very pleasant and he answered all my questions prompt and explained everything. This was the first time I ever had a claim in my life and he made it so easy for me. I wish all people were as pleasant and professional as Scott was.
Thank you again
We had a huge tree just fall over out of nowhere onto our pool fencing and rifht through our brand new pool cover and also crushing 2 of our wrought iron patio chairs. Cumberland Insurance was extremely accommodating in helping us in this situation!
I am very unhappy with the business practices of Cumberland Insurance. They assumed that all contractors our company used DID NOT have workers comp insurance, when, in fact, every one of them did have WC insurance. Our corporate policy …
Apparently one of the oldest insurance companies in the United States. They are wondering! Everyone I have dealt with in the process and especially Ed Diaz was so helpful, courteous and professional. We have them for homeowners, I would recommend them to all my family and friends!
Robin Kelsey
I was very pleased with Cumberland insurance when I had a large oak tree break in half in my yard. The adjuster Scott Johnson contacted me right away and gave me permission to hire the tree people to remove it. All ended well.
Cumberland has been my saving grace! They are quick and efficient to assist you, their customer service is killer and you feel like you’re talking to a person who actually cares and understands rather than some drone just answering phones. Would never go anywhere else!! And they’re affordable!!
very professional and responsive. Great example of what an insurance company can be.
Cumberland Insurance and their insurance claims adjuster, Scott Johnson, were extremely friendly, helpful, professional, courteous and immediate in their response. This is the second time I have had to utilize them for a home claim, and they’ve been fantastic,
All I had to do was send photos of my problem call my agent n the same day a rep called me back. I got one appraisal to fix the problem n we were a go.
Rep was so nice, helpful n quick to solve my problem. …
A burst water pipe ruined our apartment parquet floor. Cumberland sent an adjuster immediately. He kept us informed of the decision process and responded to texts, calls, email immediately. The reimbursement for the payment to our …
My agent Barry Larro was extremely responsive, courteous and diligent regarding my claim, as small as it was. He advocated for me and my daughter to ensure that the claim was settled in a satisfactory manner. I emailed him quite frequently …
If I could give Cumberland Insurance Group a zero rating I would. I’ve been with this company since I was 18 years old. I am now 48. Our May 2017 payment crossed in the mail with a second premium notice stating that our payment was late …
Cant even process my claim. At least let me know if my case is claimable or not. Keep transferring me to different agent, and when I email, never reply back. One thing I got to say that they are very good at is collecting bill payment. Now …
I was extremely pleased working with Scott, John and Mary. I have never had to deal with an insurance claim before, and everyone was extremely kind and considerate and very professional, as they helped me understand the process and how it …
I work for a local insurance agency in Washington Township that has been working with Cumberland Insurance Group for over 18 years. Everyone who works at Cumberland is extremely knowledgeable, very friendly and always ready to help our …
We recently had to file a homeowner’s claim and were surprised at how quickly it was resolved. The filing process was easy and their staff responded promptly and were friendly and professional. We have been with Cumberland for the last 13 …
We had a tree fall on the garage. The next day Scott Johnson from Cumberland came and assessed the damage and followed through daily with the claim. I have never had such great service. He kept us informed by phone, mail, email every …
I switched to Cumberland Insurance from Allstate when I bought my house. At the time they gave me a great rate for both homeowners and car insurance. A few months before our renewal period they sent notices that if we did not have a hand …
Very pleased with the service and timeliness of their response on recent claim. Been with them for 2+ years and first claim. Thank you.
Through the years I have had several insurance policies with Cumberland Mutual including renters, homeowner and auto. For the first time ever in all the years I have owned my personal residence I had to file a major homeowner’s policy …
Absolutely the worst insurance company ever ! I got insurance with them through mann and Gary insurance . Several times the MVA has notified me for laps in insurance to which their never was , constantly needing an FR19 form , tried to tag …
Was working with this company for years. Never filed a claim and never needed them. Last year my workers comp insurance increased 4K. I asked my agent for a copy of the audit and was told the audit was virtual and just done by phone. …
Avoid! Avoid! Avoid!
Customer Service is Worst and they will keep forwarding request with no …
Cumberland has beeen outstanding. After a recent Bathroom leak, Peter, my adjuster, was right there to help me out. He was knowledgable, very responsive, and explained all.
Recently had a claim and it was handled in a timely manner, with great communication between the claims associate and myself. I would highly recommend using Cumberland Mutual for homeowners insurance.
We had a problem with our roof, they sent there tech out and claimed it was wear &tear. And gave us $1000 but they reported to A plus that they gave us $3000. They lied. …
They lure you in with good rates and then deny any type of claim to payout. Scam company. Keep clear. You’ve been duly warned. Professional roofer worked with roof inspector twice with appropriate evidence to warrant an approval on roof …
Horrible place to work with. Three months and three letters of cancelllation. The last was not complying with their orders to repair an electric panel. Now this is a residential building with nine units. The cost for the job is over 70,000 …
Being 80 years of age, earlier this year 2022, was advised that could be part of a persons power-ball winnings. As it turned out, this in deed was a scam. And, would it not have been for my insurance policy with Cumberland Mutual, my …
A weather event caused damage to our home earlier this month. Upon contacting Cumberland Mutual and speaking with an agent, they advised an adjuster would be reaching out to me shortly. Within a half hour our adjuster Mr. Hernandez …
After being rear-ended by a hit and run driver, Cumberland stepped in and made the process of getting my Volvo repaired and like new smoothly and efficiently. From the initial call to my insurer, they expeditiously assigned an appraiser to …
I have a landlord insurance policy with Cumberland and have had a great experience with them. I had filed two claims with water damages in my basement, both claims were handled promptly and super satisfactory. They answer the claim phone …