Cheap prices..but customer service is awful…Brought my policy yesterday..called in 5x to turn in forms..less than 1 minute wait times each time…Soon as they got my money an I called today cause they excluded some of my household members …
My wife got into an accident that totaled our car. 3 months after the accident and them taking the car, they were still not answering or paying out on the claim. A month after thanksgiving we still got the same “closed for the thanksgiving …
Great price for insurance! Loses a star due to not having a mobile app, and being a little while obnoxious to pay your bill. 8/10 recommended please make a mobile app that you can easily pay your bill on 🙂 …
Really bad customer service. They just keep transferring your phone calls. Should of know better with that B’.S commerical where the lady says she pays more for her car insurance then her rent. What crock does she live under a rock…
Best car insurance company around .
Been with them for years . Customer service much better than progressive. Havnt found a company with cheaper prices .and I am carrying full coverage on a dodge ram and a hyndai tuscon .
I love this insurance company when everybody wouldn’t give me a chance with insurance they gave me a chance Thank you so much for helping me you guys rock
By far the cheapest auto insurance!!! I was recommended here by a car dealership and I didn’t believe all the hype until I called and got a full coverage policy from them for under $100 a month.
When I put in a claim thru Cure they gave the auto shop the wrong information and ordered the wrong part. I have been stuck in a rental car for about 2 weeks for a problem that was estimated to take 2 days. They never told me about the …
Horrible & very unprofessional claims team..Ian and Lori have no business being in customer service.. 4 mos and I still havent received my partial compensation because of their drunk reckless client smashing into my boat/trailer & truck. .not recommended at all
Had a claim in since July with the adjuster Mackenzie Giuliano who approved the claim pending documents – after receiving the docs signature was missing on the title instead of letting me know she denied the claim and sent a letter for my …
Thank you Ursula for treating me well and correcting my issue. Ursula truly rushed to ensure my situation turned out much better in the end than the beginning. I’m grateful for the proactive staff that represent Cure.
Supervisor Allison D. Has been the greatest during our ordeal she has done things even before I could tell what was going on she has shown how much she appreciate our business and because of her I would recommend Curee insurance thanks Allison for all you have done
I’m Soo happy I switched from State Farm. I saved $172.00 a month & got more liability coverage, roadside assist, broad coverage. I couldn’t benefit from the renters, so I will have to stay with State Farm.
I never thought I’d ever find an insurance that didn’t punish you for the zip code you live in until i called cure. I went from paying 300+ a month to 65 a month. Finally I’m being rewarded for a good driving record and my zip code doesn’t matter. Yay!!!!!
Very unprofessional company they’re never willing to work with their customers they only care about themselves all these insurance companies are are rip offs
This insurance company is by far the MOST affordable and convenient after contacting literally EVERY other company prior to Cure’s arrival in Michigan. Cure is from NJ. They are a Godsend. Everyone else wanted $400-$600 down. And $200-$300 …
After dealing with the predators of the industry ( National General, Progressive, All State,etc) this is the light at the end of the tunnel. Their representatives are sharp and savvy. Coverage is what can afford and half the price of quotes of the I received from the boneheads.
Best insurance in town. Was paying 482 for one car with La insurance to 182 with two cars with cure insurance. They offer road side assistance which is really fast and convenient.
business randomly charged my card even though it wasn’t given to them. literally didn’t know of this business until they took my money. i’d like my money back.
I recently had an outstanding experience with Cure! Super low premiums , was shocked at how much lower their rates were compared to other insurance companies . Especially for the city of Detroit. For so long Detroiter’s have been subjected …
Claims department is horrible! Been trying to speak with my adjuster and any supervisor for a claim that’s been open 2 months now and it’s impossible to get a hold of anyone. No response to voicemails or emails.. don’t sign up here
Had a claim in since December 27 and still no results. They claim that my claims check needs supervisor approval meanwhile I’m driving a rental that in few days I will have to pay full price for cause they haven’t sent my payment so I can …
While this insurance is cheap they really need to work on there phone service. I’ve been waiting on hold now for almost a half hour to even speak to someone! This isn’t this first bad phone experience I’ve had either. I think you need more employees.
You have to wait one hour to speak to a Rep over the 888 number.
My paper mail selection keeps changing to paperless by it self, so that way you be late and they can charge you late fee. I hope I dont have to use them. shop around is better
Very affordable quotes. Something much needed here in the State of Michigan! The people are very helpful, friendly, and they treat you with respect. I enjoyed my experience with them and how affordable, this insurance is. I’ve told family …
My experience so far is awesome for years I wasn’t able to afford car insurance but with their low monthly payment I can have insurance on my car what a blessing they are!
Spoke with David today about a quote for my Kia and he was very helpful ! All other insurance companies want more than my car note but Cure rates are really reasonable! Monthly pay being $150 than other insurances wanting $400+ … Hopefully this will be the best decision to come!
Great insurance, 1000 times better then my experience with citizens. And have not raised my rates every 6 months like Liberty mutual. I highly recommend CURE
Only had Cure for about a month, they are very reasonable and they do not increase your rates because of poor credit they don’t ask for ridiculous money down ect.. . Customer service was a bit slow but I’ve had a lot worse. I would reccomend checking them out.
Best insurance price I’ve ever had most places charge more than your car note. Not cure! The staff are helpful and friendly like they actually care. I’ve referred family to them and they had the same great experience. I’ll keep referring …
I take back what I said about good insurance. They got me to switch then month 2 went down hill. I received a letter from underwriting asking for “POLICE REPORTS ” from my previous accident’s which I sent the day after Presidents because …
Very cheap, way cheaper than any insurance place in Michigan that’s for sure. They are located in new jersey but they service Michigan. Friendly people on the phone when you call and the best prices in town. Definitely worth calling them and getting a quote
My experience with CURE auto insurance has been satisfying thus far. The rates are more reasonable than others however the test will be their customer service if a claim is filed. Hopefully it will not happen…
Great rates for myself and my “at risk driver” teen. Had an accident tonight. Hopefully things run smoothly and timely! I’m a single mother who works full time. I can’t have my car gone for an extended amount of time. I’ll update if my experience turns out to be not so good. So far they have been great!
The customer call return service is the worst i’ve ever seen!!! I’ve tried for 3 days spending (really time wasted) at least 2 hours each day waiting to speak to someone, i left several messages thru the call back feature and noone ever …
This insurance company destroyed my life they are scammers I am suing they lied and said I never had insurance me and my wife were badly hurt this insurance company stole all my money I paid full cover and they didn’t pay a dime they didn’t …
The rates are the best in Michigan! However, when it comes to a claim, they are horrible! They drag their feet, not quick to call you back, it takes their inspectors a week or better before they even come out to look at the damages! So if …
Terrible customer service, Cheap Rates aren’t worth the hassle. Numerous extra fees being charged monthly for late and for over drafting! Super JANKY WOULD NOT RECOMMEND
Needed to renew my insurance waited on hold now I have to try a day later no chose to log in under phone number car pooled to work didn’t have access to policy number
If I can give this no stars I would. Trying to put a claim in with this insurance company (other Parties Ins) I have been calling for over a week and constantly sitting on hold for more then 45 minutes. Every time I get someone on the phone …
If I could give no stars I would. I was scammed and charged for insurance I do not have with these people. I had never heard of them until they stole from me
Excellent, Extremely Great, Professional Customer service by a young lady named Breanna Smith; she’s very informational and patient in answering all of your insurance questions! Please ask for her or Please leave her a message and she will …
I wish I could give this zero stars but it won’t let me. This company is horrible and I want my issue fixed before I continue to use social media and contact the BBB. I was having family issues and was in and out of the hospital dealing …
The worst customer service ever!!! When you think you have had bad customer service but then you come in contact with Cure Auto. They have cheap insurance and cheap customer service.
My experience with cure has not been good. By My policy being in Michigan a payment sent to New Jersey takes More than a week to get there. i sent a payment June 7 2022.checked with cure …on June 17 2022.they claim they still had not …
I received a call today from Cure stating that they were canceling my policy because one of my vehicles is not in my name. They are right about that…however it is registered in my husbands name. I have been on the phone on hold for over 3 …
I called to make my first payment, Agent ‘Karen’ was so nice she explained my options. Good information that I needed to know. Was very patient. Oh may God I said ! with everything going on covid- etc.. she is a wonderful Agent your company have. Thanks karen
Fair pricing, good customer service. Would’ve given 5 stars but Roadside assistance is trash. Caught a flat and called roadside assistance around 2am first I was told I’d have an hour wait then kept putting me on hold until they finally …
Cheap insurance yes .but the customer service is horrible! Paid on a policy for months with an expired insurance card. Called over and over for a new one and address change. After 6th call I finally reached someone only to be on hold for …
MAAAAAAAAN LISTEN IF YOU HAVE ANY OTHER INSURANCE BESIDES CURE FOR YOUR HOME OR AUTO INSURANCE…. YOU HAVE LITERALLY BEEN PLAYING YOURSELF!!!!! I WAS WITH THE PEOPLE WHO CLAIM TO BE GOOD NEIGHBORS FOR ALLLLLLL OF 3 YEARS….. NOT NO …
Customer Service is awesome, prices are very good. But they are horrible when it comes to a claim they lowball you on value of vehicle and you have to pay for independent appraisal to get fair value incredibly slow, they drag their feet on …
My car insurance has been significantly lowered since having my policy with CURE. It’s unfortunate that they have an almost $20 fee for paying your bill over the phone or on the internet
Me and my husband had a car accident about 2 months ago 🤦🏿♀️ they have the worse service ever you hardly get a chance to speak with a representative they rarely return phone calls or emails I sent all of the paperwork back I paid for same …
They weren’t getting my payments( I put the wrong bank info) yet my account showed I was payed up then they canceled my account no call no email this is an un organized company don’t waste your time
I definitely would not recommend this insurance to anyone looking for the best insurance prices. The first time I called, I got the lowest quote. The second time I called, the price of the quote went up but was still reasonable. The third …
Definitely a better price and easy to obtain or renew policy.Hoping they make good on their gift card referral policy.Referred my brother, but agent was vague and unclear about when or how I will get gift card.This aspect of process needs work and clarification.
I don’t recommend this insurance to anyone I’ve been off work since June 2022 and I haven’t received my lost of wages yet from them it’s going on October very soon . I turn all my paperwork in and the 30 days pass. So I had to hire a lawyer to help me
They arr great with quoted price but when you go to pay your bills therr is lots of fees they dont tell ya about. My $63 monthly bill ends up costing over $100 a month
Cheaper than the other companies. They were good until they started charging a down payment every six months. They found a way to tack on extra fees and they are taking advantage of it. Their down payments adds up to $550 a year besides the insurance payments.
They were the worst I called three times I think maybe four times and I joked with the lady and said maybe this shouldn’t be happening since I done got hung up on couldn’t get the information and I’m calling back for the third or fourth …
I was thinking about signing up with Cure Auto Insurance but the reviews are not good!! I was told their rates are very good but when I saw the reviews of bad customer service makes me want to go with a different company. Customer Service is highly important! It can make or break a company.
The worst customer service and the wait time is crazy vey unprofessional and they say they will send out something and they don’t do it very very bad I insurance company
On October 14th I spoke with Jason Lee about a retirement plan issue. He was supposed to call me back. I’ve left several messages with no reply. This issue has been ongoing since September 21st. How do I get a call back
CUSTOMER SERVICE CUSTOMER SERVICE IS TERRIBLE. I agree with MOE T on his review. Horrible horrible customer service. I have been on hold for 130 minutes just so i can renew my policy. I made a mistake online and wanted to correct it but …
If I had the choice I would put no stars.
They are absolutely horrible! Everytime you need help they just transfer you to someone else never get the help you need. no one is able to answer any of the questions.!! Wouldn’t recommend this company to anyone!
This insurance is so unprofessional I been dealing with them for a about 2 years now and I’ve had nothing but problems every time I speak to a representative.I was told false news about my renewal and got scammed.
The worst car insurance the worst customer service I’ll rather pay extra $20 to go with another company sometimes I think CURE INSURANCE is a scam because when something happens they all tell you they don’t know what to do
Was ready to switch from my current insurance company to Cure because of the savings in money but after being on hold for an hour or more each time I call only to have someone not understand my questions or can’t explain insurance coverage, …
Been getting the run around for 2 weeks now they expect my payment but I’m still not insured now make that make since!! I’m ready to cancel my account with Cure, customer service representative is so unprofessional!!!!!!!!!!!!
Cure is new insurance in Michigan.They are charging $15 extra on payments with debit and credit cards .that’s not worth it .they are making a lot of mistakes . Customer service 👎 …
I was on hold for 1½ hours to be placed on hold for another 15 minutes to be place on hold for another 20 minutes…the young lady that final helped me was absolutely stellar…do better with hold times
Horrible horrible customer service. Ive been transferred 6 times and been on hold for 30 minutes just so i can renew my policy. I made a mistake online and wanted to correct it but nobody seems to know what they are doing. Cure auto is a …
Try calling them good luck over 1and 1/2 hour wait and 15 dollar payment charge above and beyond your bill I’m looking to switch back to Progressive !!@!@
I was with cure for 7 going on 8years and left because they’re customer service is terrible. They don’t care about they’re customers at all. I’m still waiting for info pertaining to the person that hit Me in October from them because they keep giving Me wrong info that I believe is purposely.
Rates were high, but received a call from a Cure Rep. to explain why they’re so high. Still couldn’t accommodate why their rate was abnormally high for me, atleast.
Customer service is nonexistant. They dont answer calls and they threaten to cancel your car insurance even though youve paid. I dont recommend this insurance. Its fraud.
No stars I just called them and they told me I couldn’t get car insurance unless I’m not door dashing and I use my car for personal and commercial use. And the crazy part about it. I was referred from a lady who does Uber eats❗❗❗
I tried to call cure to make changes to my account I gave them a call back number they told me 45 minutes I waited over an hour no call back so I called told me to stay on hold should be 45 minutes waited another hour no answer so I’m on …
I like Cure Auto Insurance it is very reasonable for the price but your customer service online takes forever to get to someone on the phone and it should not be that way please work on it
Customer service is the worst no one knows what’s going on with auto payment’s. There is no one above the CSR to handle issues that they are unable to. So put me hold and not return this has been going on for months lol.
Do NOT get into an accident!!! Once you report an accident and file a claim, you may have to file a lawsuit against Cure Auto Insurance as well. I HATE having to give them at least one star for this comment to be seen… Trust me they DON’T deserve any whatsoever!!!
Horrible they lie and keep you on hold over an hour no supervisor or manager gets back with you. They changed my policies and when I called about it they assured my everything would be ok yeah right they still canceled my paid policies and no one will answer your calls
I have a 2003 car and most insurance the big ones were all charging me 280 a month. Got my quote from Cure and Im saving over a 100 dollars. They call it cure for a reason. Felt the relief as soon as a I made the transaction. Give it a try..
Mss Christy Brown sales agent from Alabama was extremely wonderful, patience, knowledgeable, and kind. I wish there were more like her serving the public. She made my experience a pure joy. Thank you Christy!
I have been a member with Cure for years, when they were only NJ CURE and have never had any issues until recently. Maybe due to the expansion? I’m not sure but I’ve been trying to get my claim settled/handled for weeks and I have been told …
They never answer the phone I knew I called the right place because it kept talking about their packages and that I had called cure insurance after 45 minutes of holding yeah I’m good on them or should I say better off without them.
Literally have waited for service forever, no one has contacted me back, answered calls, and I’m still wondering why I can’t login without changing my password everytime. Someone needs to fix this issue because this is unacceptable and unprofessional. Quick to take money but provides very little service.
All i’m trying to do is get in contact with someone that can give my son an update on his claim it has been since August 2022 an here it is January 2023 an nobody calls back are emails you in regards to anything he has lost his job an all cause nobody will give answers to what is going on.
This is the worst car insurance I’ve ever had, no one calls you back even when you leave voicemails as requested. They are no help whatsoever!! Do not recommend using them
Spent 20 mins waiting to get a quote after spending 10 min online entering info. Come to find out the person that finally spoke to me had no info so was not happy having to go over it again with this company. She hung up on me. Don’t waste your time with this Company.WHAT A JOKE!!!!!
Have hard time to get proper insurance cards that never send my information cards proof of insurance a big hassle if you get pulled over they have problems sending out ur id cards on going problem.
I have had bad experience trying to get a quote. The first time I called I did talk to an agent and was told that his system was down and he would call me back. I left my phone number with him and he never called me back. I called again …
The worse customer service ever! I’ve been trying to speak with someone regarding a broken windshield for the past 2 days and have gotten nowhere. Noone knows anything, and I keep being transferred. Such rude representatives. I. Just going to switch insurance carriers because I have no time to waste with this foolishness!
Recommended for anyone who needs insurance. No questions about gender, college, owning or renting home. Not important was is your driving record, accidents, DUI’s and tickets. Finally an insurance that doesn’t rip you off. Thank you
Cure is cheaper for sure, but learning that you get what you pay for. By far some of the worst customer service I’ve ever received. No one can seem to answer a question directly and have been transferred multiple times.
Their prices are not fair even if they same to be at the first time you get your qout. After they get you in, they increase the price after the first renewal. By the way, I haven’t had any claim since I started driving, and my credit score …
Called the 800 number 4 times , keep getting switched to another agent . Completely unprofessional, can’t even get a quote . So ridiculous, no supervisor to speak with . Prices are great , however without customer service. So if you need …
If I could give 0 starts I would . My car was hit in an accident , cure towed my car and then sent me a letter that I didn’t get until 3 days late telling me that if I didn’t go pick up my car I would be charged. #1 my car is not driveable …
HORRIBLE. My sister has been struggling to get an update regarding an accident THEIR client put my sister in. She was yelled at over the phone after calling several times throughout this month without any response or assistance. She rudely …
I have been a client with CURE Auto Insurance for quite some time, and I haven’t ever had any issues. The only thing that I had trouble with a few times was with their website, but every time I reached out to their Customer Service …
The person that I spoke to to explain my policy was great, however, my claim adjuster, not really care for. He had told my Medical doctor’s office that billing was to my medical insurance and I would not get re-inbursed for lost wages. When …
You can’t ever reach anyone, and if you do they are clueless. Bought a new car wanted to add to the policy. I just signed up with them 2 days later 4 hour’s on the phone still no insurance that I’m aware of told me I would get a email 24 to …
Absolutely the worst insurance company. Highly recommend ANY other company BUT Cure. They cost me well over $2000.00 in lawyer fee’s that were never needed due to their own negligence and lack of filing correct information. You can leave …
Hideous customer service! Rates are beautiful but please don’t have an accident. I was in an accident in May (not my fault) and it’s almost September and no one can tell me why my claim has not been settled – they won’t answer the phone, …
If I could I would give zero stars.. paid my bill along with that redicous 15.00 fee for making a payment just to get a email saying my policy is cancelled.. I have been try to reach someone for 5 days now and I finally got ahold of someone …
I was searching for good insurance and they were the best I found! Saved me $300 a month. Most of the workers there were nice but Cat and Shayla were just exceptional. Very helpful, kind and patient. Guaranteed your u find a cheaper rate here!
Best insurance company ever I was even able to save my quote and the price never change. Amazing experience I live Michigan where rates are too high to drive. Thank you cure.
Update: Unfortunately I just cancelled my policy. Smh. I don’t know what has changed with them but the customer service has plummeted. Every time I had to call the wait times were between one to two hours. I had to submit my proof of …
I canceled my policy 3 weeks ago. I called after a week because i hadn’t got my refund yet. They told me they were sending it to me by check so I waited until today to call again. I told the person what happened and they hung up on me. I’m currently calling and waiting on hold again
Horrible.. I’m on hold as I’m typing. They change my price without informing me with an email or mail. They also change my due date without informing me with an email or mail. I spoke to one rep and she told me that she doesn’t know and I …
Call center was unprofessional & very rude. Mgr refused to get on phone. I could hear him in background instructing her what to say. It’s like little kids have taken over. Every since Michigan added. Center changed dramatically for the worse.
Today i spoke with Andrew and he handled every question i had he was great after staying on the phone over an hour the day before and nothing was resolved i called back today and Andrew took great care of me i really appreciate him.
I pay my bill then Cure pops up an email saying payment due . Then I pay every time Then I call waiting for hours I Hate calling, finally they answer then they say they fixed the problem afterwards day later here comes another payment due …
This company is a sham unprofessional people working they lie about your payment every month it’s different. Charge 18 dollars to make a payment terrible company
I put a claim in and Cure erase my policy they want talk to me no more gives me the runaround nothing works on my page. And I have talk to other people here in Michigan no road side help nothing they are picking and choosing clients from what I see. And the Accident was not my fault at all
This company is a joke, please do not waste your time and money. They only answer new customers seeking to get coverage. Every time I call I’m on hold for 3 hours before giving up. They never call you back if you use the call back service. They are good at taking your money. This company is a scam.
Horrible their prices are good, but the service is the worst ever. They take forever to process your claims, the reps do not answer nor return your calls.
Just started my policy today and already having issues 1 hour later. Birthday was input incorrectly, been on hold for 2 hours trying to fix the issue. And still nothing. Can someone call me back or is this how long you keep customers on hold to fix a number you input wrong? I’m missing work to continue this call.
Tried multiple times to contact. In total 4.5 – 5 hours on hold. Plus attempts with live chat. Completely ridiculous and unprofessional to say the least. And that was just trying to get a quote. Heaven help you if you needed to contact for claim service.
Not who they say they are do ur home work find a quality insurance place that’s there to help and not take ur money and take advantage of you.and take ur money and 3 days later say ur policy is canceled for an accident an accident that’s …
Very bad customer service!
They dont pickup your call and you have to wait for 1 or 2 hour.Even when they return call,they dont make a full call.Before you pick up,the call end up.If some …
I don’t think I’ve ever heard anything more blasphemous than this, “hi, I needed roadside assistance because I’ve been in a small accident. I’m sorry cure doesn’t provide accidental tows”…….WHY AM I PAYING YOU THEN CANCEL! I’m on the …
I signed up with this company and it’s been a sad experience because of the fact that I will now let them do auto pay thru my bank account so I am being charged an extra $15.00 each time I make a monthly payment with my Debit card. That’s …
Ure did save me about 1k per year from Geico however, customer service in the short time I’ve been a customer needs work. Making a payment unless you mail the payment in has a fee even when you’re using self-service options like pay thru …
Waited over hour to get to a representative, who didn’t help because they could only service one area of the company , billing or just information taker over the phone. Charge extra to use my debit card for payment 17.00 fee, took 5 phone calls in one day to cancel service. Not a full representative company.
I have great rates 😌
But to get someone on the phone to renew my policy is a nightmare 😫
The person I spoke with was rude and talk to me if I was slow. …
It’s something about Cure that doesn’t really sit right with me. But it is cheap auto insurance. I don’t really care for how their billing system is set up online. I think it’s a mess and confusing. I’m also concerned about an auto accident because I’ve heard they take the longest to help you with getting your car fixed.
I gave cure auto insurance one star because their customer service stinks, and they took money out of my account without authorization they won’t call me back they leave me a whole four hours or until my phone turns off you guys need to be …
Cures is ok when it comes to there insurance rates that’s a 5star rating
Customer service is horrible! My car recently got stolen but was recovered the whole claim process I’m dealing with is frustrating I was told phone line were …
It doesn’t make any sense to overcharge more on good drivers! I thought esurance was worse but now I know that y’all could be worst in pricing. Please lower these ridiculous prices or I’m leaving Cure Auto!!
Been on hold for more than 2 hours and still holding. I need help understanding why tf my bill is showing a lesser amt paid then what y’all took out my bank account. This the most ghetto insurance company ever
Charged me an extra $25, but billing rep was rude and barely could speak English and couldn’t explain to me what the extra charge was for. Only kept saying he couldn’t do anything about it. When I asked for a supervisor, he would NOT put …
I’ve been trying to pay my bill and there isn’t an option to pay the monthly balance. I tried to call several times and CAN NOT GET THROUGH to pay with the automated system. Now im not even sure if i mail it in that it’s actually going to a real place. I never had an issue with Cure until now. Update your system/fix your website!
Worst customer service experience ever with an insurance company ever! This what happens when you outsource service outside the United States, can’t get any thing accomplished and constantly get the runaround, I recommend going to any other company!!!! I’d give zero stars if it were an option!!!!
This is the worst car insurance everrrrrr! The worst experience I ever had with any car insurance company! I haven’t spoken with any customer representative regarding my claim that’s been over a month! I’ve been calling from various …
I am very unhappy that I left me insurance company and came to Cure I was recently in a car accident and trying to get info on my claim as well as how to get a rental and currently I’m not getting anything but voicemails and no call backs . …
Customer service sucks. They’ll tell you one price but Bill will be higher then when trying to resolve no supervisor will talk to you they say they will call you back and never do. If I could give negative stars I would there treating would be -2 stars 🤷🏾♀️ …
I have never had any issues with this company. They are courteous & friendly, as well as helpful. My only pet-peeve is the large fee they charge to make ANY type of payment.
They don’t cost an arm and a leg. I’ve never had any issues. If I had to complain about anything it would be that when you call them be prepared to be on the phone for awhile. Overall this insurance company is definitely affordable, even for us single moms!
My car was deemed totaled nov 24th 2022. It is a new year in two days and I have no information can barely get around. The person handling my account doesn’t call back or reach out. I get transferred back and forth anytime I call in until …
2 months ago today since my accident and my claim still hasnt been handled. Ive been calling and leaving messages to my claim handler since before Thanksgiving and I still haven’t heard from her. Ive been getting the run around from every …
I’ve had CURE for a very long time & the BS didn’t start until I stopped making card payments over the phone & paying that additional $14.95 fee ( that I could no longer afford being a single mother of 2 & needing all my $) That’s when all …
Worse car insurance company I’ve ever dealt with my car was stolen in October of this year, I haven’t heard from anyone since November and here we are at the end of December, I can’t get ahold of anyone not a adjuster or a supervisor I …
I recommended this company for some time until I had to deal with the customer service. IT IS BEYOND RIDICULOUS. IGNORE, IGNORE, IGNORE is all they will do in your time of need. Not only that but they lie to save themselves. I called them …
CURE is a Scam!!!!! I don’t recommend at all! My mom is going through hell with them, her car was stolen back in October and she have yet to get anything settled. After her claim was Approved and they totaled her out and now saying her …
Cure Auto Insurance is hands down the BEST Auto Insurance out there. Cute is cost efficient and very easy to start. Hope did a great job of explaining deductibles, liability and everything else in detail that I would would just normally pay for. If you get Cure tell them Raven from Google sent you and get ask for Hope. 😊 …
One of the best decisions I’ve ever made. I am saving thousand dollarss a year. Every friend and family member I have told has completely agreed with me. They can’t believe how much money they’re saving you can’t go wrong with us insurance.
My son started with CURE shortly after he turned 18… only a few months ago. Seems like they did a bait and switch… his insurance when starting was $100 cheaper per month. Within 2 months the price nearly doubled. Secondly, we needed …
This insurance company is a joke. when it’s time to pay they answer the phone right away, when it’s time to pay out for a claim there is always an issue. This time there was an issue with the check I recieved. No one wants to answer the …
Horrible customer service. I recommended Cure to several people and my girlfriend has been trying to add a vehicle she bought to an existing policy for days, Waits on hold for hours puts it in place and then can’t get proof of insurance …
Cheap but they don’t report your policies correctly. Went to get other insurance and nothing is showing up which is raising our current rates (shows we had a lapse in insurance even though we had cure) we called and kept getting transferred …
Had a weary feeling about the very slow customer service. After calling for a week straight to get my start date changed and being hung up on, I tried the chat. Problem resolved in 3 minutes!!!! Please get agents on the line who can help …
I have this insurance. The rates are low enough but people could benefit from been able to change their billing dates. I’ve never filed a claim so I am sure what that experience migbt be like but I’ve seen some complaints regarding that.
This has been the worst experience ever!!!! Between not receiving phone calls back, to countless voicemails been made, to the delay of staff not sending the supplement over in a timely manner, resulting in me being stuck in a rental car …
This is the absolute worst customer service I have ever had to deal with. I have called multiple times about an issue I am having with my claim. I called to speak to my claims representative, they were not in, I called back to speak to a …
WARNING WARNING DO NOT USE THIS COMPANY Ive been getting the run around since August got two letters called left voicemails and emails no response. As you can see below someone name Kris faked concerned emailed as soon I saw that thinking …
I paid my policy and still received a cancellation notice. I ignored it because I figured it just crossed paths. I then receive an email that my policy has been cancelled for non payment. I called customer service and was hung up on, called …
Called to get a quote. Next day I called to begin the policy. The representative told me she sent me the email to sign, never received it, we tried another email, never received it. Then she hung up. Called today 3 times and was suppose to …
These people are scammers. They insure you but when something happens. They make up things to deny your clam. They take your car and tell you to go get it all the way across town when they haven’t even did they job and cleared the car. On …
Adding that star was too nice. I’ve been asking why did my bill jump from 371 to 2700 with no clear answer. Added a driver without my consent or signature , They’ve been gaslighting me manipulating my words to try and trick me into …
They roped me in with good prices at first then they made me have a lapse in insurance because my card didn’t go through and they didn’t bother calling me about it so I was driving with no insurance until I figured out what happened. They …
TERRIBLE ! I READ THE REVIEWS AND THEY WERE TERRIBLE BUT LIKE U DUMMY I STILL WANTED CHEAP INSURANCE ! My car was stolen in August. I haven’t spoken to my adjusted since September 16th. It is almost December. I had to do 2 depositions and …
Customer service is great when your a new customer but once you are an existing customer you have to wait for services. I was buying a new car and needed insurance before i could finalize the sale and was on hold twice for over 35 minutes. …
I’m convinced this company has 1 underwriter, 1 claims adjuster, and a ton of unlicensed representatives. Waiting on hold for an hour + after being emailed to contact them is ridiculous. The online chat never works. Great rates but impossible to speak with someone in a timely manner.
Get what u pay for i guess. Cheaper rates but the service has been less than average. Website doesn’t work correctly most of the time (tells me it can’t locate my policy basically), every time I call to make a payment im on hold for a …
I paid my insurance last month after I was told it had cancelled without notice. I did not receive a bill so I called them and was told it lapsed. I was told the lady who took my payment did not put it in! So I was riding with no insurance! …
Easily the worse insurance company you can get. Only reason people go with Cure because of the rates. They’re able to offer such low rates due to the fact they rarely pay out claims. They’ll find any small reason not pay out a claim. They’ll keep you updated with the process either. You’ll be completely in the dark.
Been on hold one time today for 1.5 hours, and now a second time with my running time at 3 hours 40 min. If you can avoid this place- DO
I’m fully convinced anyone that left this company a good review is either …
Very unprofessional treatment of a long time customer. They never return calls. The adjuster never answers I’ve had a claim open since may that still hadn’t been resolved. I wish there was a corporate number to call because these ppl are …
I love having Cure auto as my insurance! I had a situation with a flat tire and had road side assistance on my policy and believe it or not it was fixed within an hour!!!! And there rates are super cheap for full coverage! What are you waiting for, go get your quote it is cheaper than most out there guaranteed!!!
Worst insurance ever, they give you cheap prices but the actual insurance and coverage is cheap as well. If a tow truck is over their limit of $125 they will have you waiting for hours while they attempt to find a tow truck for that price. …
My experience with this company has been terrible and its true when they say they don’t return calls when I’m trying to renew my policy. When i finally got in touch with someone they cancelled it and I lost all my money i put down. Like …
Apparently if your vehicle is stolen in the month of October, you will need to pay for your own car rentals even though it’s included in my policy and the only contract you will have with cure is the voicemail of a claim adjuster. still to …
I just have to say I did go insurance shopping and without naming any names I was being quoted from 150 to 181 a month for liability insurance and I have a clean record! However, through cure insurance, I was able to obtain a policy for $70 …
It was very simple to sign up, get a quote & pay for insurance. They didn’t ask any daunting questions & were straightforward. It was the easiest car insurance I’ve ever gotten. Prices aren’t bad either. I’m a fan & a customer. 👍🏼 …
My experience with this company has been terrible and its true when they say they don’t return calls when I’m trying to renew my policy. When i finally got in touch with someone they cancelled it and I lost all my money i put down. Like …
After reaching the correct persons my claim was taken care of in a timely manner; my car was repaired within 2 weeks and my rental car lease went without a hitch. So I upgrade my rating. …
Please if you are in Michigan do not use this company The WORST insurance Company ever! The price will be lower for the premium but trust and believe if you ever have an accident, rather you are at fault or we’re involved in a hit and run…. …
Update(they made it right)..You guys just excepted my payment online an your telling me I’m not insured. I better get a speedy refund to get insurance elsewhere. Been on hold for 2 hours already. You guys treat existing customers like …
Cure auto insurance is fast and easy to get. I pay $261 for no fault. Still pretty high. I pay $289. If paying with debit or credit card. Insurance company love charging Detroiter extra high prices. Cure Customer Service is friendly and courteous. I have will recommend them I just hate how much I pay.
I initially really liked insurance due to the low prices. I didn’t receive my statement, but did get a cancellation notice. So I paid it prior to it being cancelled. I normally pay $124 a mo. I authorized for them to charge the $14 …
I recommended this company to a lot of people thinking they’re great because of the good prices. CLAIM DIRECTOR STAFF (Mary, etc…will lie to you and ignore you to avoid helping. I realize that this company only have a few staff members, …
I am very disappointed with the service that I am receiving I had an accident on Tuesday and now is Friday. I was told that someone would reach out to me the following day. It has been three days and no one has even contacted me. My car is …
Cheap prices..but customer service is awful…Brought my policy yesterday..called in 5x to turn in forms..less than 1 minute wait times each time…Soon as they got my money an I called today cause they excluded some of my household members …
The service was excellent. Very knowledgeable and meek and humble representative. Impressive
My wife got into an accident that totaled our car. 3 months after the accident and them taking the car, they were still not answering or paying out on the claim. A month after thanksgiving we still got the same “closed for the thanksgiving …
Whenever you need some car insurance this is the right one to pick I wouldn’t recommend anyone else 😜 …
Great price for insurance! Loses a star due to not having a mobile app, and being a little while obnoxious to pay your bill. 8/10 recommended please make a mobile app that you can easily pay your bill on 🙂 …
THE 15$ PROCESSING FEE JUST TO PAY YOUR BILL IS INSANE THATS 180 A YEAR JUST TO PAY YOUR BILL
Really bad customer service. They just keep transferring your phone calls. Should of know better with that B’.S commerical where the lady says she pays more for her car insurance then her rent. What crock does she live under a rock…
Best car insurance company around .
Been with them for years . Customer service much better than progressive. Havnt found a company with cheaper prices .and I am carrying full coverage on a dodge ram and a hyndai tuscon .
I love this insurance company when everybody wouldn’t give me a chance with insurance they gave me a chance Thank you so much for helping me you guys rock
By far the cheapest auto insurance!!! I was recommended here by a car dealership and I didn’t believe all the hype until I called and got a full coverage policy from them for under $100 a month.
When I put in a claim thru Cure they gave the auto shop the wrong information and ordered the wrong part. I have been stuck in a rental car for about 2 weeks for a problem that was estimated to take 2 days. They never told me about the …
Horrible & very unprofessional claims team..Ian and Lori have no business being in customer service.. 4 mos and I still havent received my partial compensation because of their drunk reckless client smashing into my boat/trailer & truck. .not recommended at all
Had a claim in since July with the adjuster Mackenzie Giuliano who approved the claim pending documents – after receiving the docs signature was missing on the title instead of letting me know she denied the claim and sent a letter for my …
Fast, accurate, and affordable rates! Customer service was A1!
Thank you Ursula for treating me well and correcting my issue. Ursula truly rushed to ensure my situation turned out much better in the end than the beginning. I’m grateful for the proactive staff that represent Cure.
Supervisor Allison D. Has been the greatest during our ordeal she has done things even before I could tell what was going on she has shown how much she appreciate our business and because of her I would recommend Curee insurance thanks Allison for all you have done
I’m Soo happy I switched from State Farm. I saved $172.00 a month & got more liability coverage, roadside assist, broad coverage. I couldn’t benefit from the renters, so I will have to stay with State Farm.
Problem with claims department still waiting on my case to close all the way out since August 2022
I never thought I’d ever find an insurance that didn’t punish you for the zip code you live in until i called cure. I went from paying 300+ a month to 65 a month. Finally I’m being rewarded for a good driving record and my zip code doesn’t matter. Yay!!!!!
Very unprofessional company they’re never willing to work with their customers they only care about themselves all these insurance companies are are rip offs
Wonderful best insurance company thus far…you will be happy with service and coverage
This insurance company is by far the MOST affordable and convenient after contacting literally EVERY other company prior to Cure’s arrival in Michigan. Cure is from NJ. They are a Godsend. Everyone else wanted $400-$600 down. And $200-$300 …
After dealing with the predators of the industry ( National General, Progressive, All State,etc) this is the light at the end of the tunnel. Their representatives are sharp and savvy. Coverage is what can afford and half the price of quotes of the I received from the boneheads.
Hard to get to a customer rep.
Had to wait an hour to talk to someone STILL WAITING … POOR customer service
took the time to get me the best rate possible for me and was very patient and helpful threw the whole process
I am new to Cure so I’ll let you know in a few months. So far it’s been good.
if you live in Michigan this is the place for car insurance! hands down best prices by far
Best insurance in town. Was paying 482 for one car with La insurance to 182 with two cars with cure insurance. They offer road side assistance which is really fast and convenient.
business randomly charged my card even though it wasn’t given to them. literally didn’t know of this business until they took my money. i’d like my money back.
They take to long to answer. I needed a tow it took half an hour just to get them to understand them 45min for a call from the tow company.
Took over a year to finally complete my claim with my own insurance company. They are awful! Plan on a change in the future.
They actually have the BEST auto insurance rates ANYWHERE in Michigan! Switch now and you will not regret it
I recently had an outstanding experience with Cure! Super low premiums , was shocked at how much lower their rates were compared to other insurance companies . Especially for the city of Detroit. For so long Detroiter’s have been subjected …
Claims department is horrible! Been trying to speak with my adjuster and any supervisor for a claim that’s been open 2 months now and it’s impossible to get a hold of anyone. No response to voicemails or emails.. don’t sign up here
Hell yeah! They saved me $500 a month! Great service
Love the rate and down payment. Really affordable monthly payments.
Nice but will not answer your call after you insurance with them
Had a claim in since December 27 and still no results. They claim that my claims check needs supervisor approval meanwhile I’m driving a rental that in few days I will have to pay full price for cause they haven’t sent my payment so I can …
While this insurance is cheap they really need to work on there phone service. I’ve been waiting on hold now for almost a half hour to even speak to someone! This isn’t this first bad phone experience I’ve had either. I think you need more employees.
Terrible. Will be ran out of Michigan soon. Don’t waste your time. They are crooks.
This is the worst service I have ever received… yes they have low rates that matches low customer service
Saving $450 a month on my car insurance. Fast & easy
You have to wait one hour to speak to a Rep over the 888 number.
My paper mail selection keeps changing to paperless by it self, so that way you be late and they can charge you late fee. I hope I dont have to use them. shop around is better
Very affordable quotes. Something much needed here in the State of Michigan! The people are very helpful, friendly, and they treat you with respect. I enjoyed my experience with them and how affordable, this insurance is. I’ve told family …
My experience so far is awesome for years I wasn’t able to afford car insurance but with their low monthly payment I can have insurance on my car what a blessing they are!
Doesn’t cover a van that says conversion on title, because they consider it a cargo van. Hmmm
Y’all get 3 stars for upping my monthly payment out the blue for a ticket almost 2 years ago
I was recommended to Cure Auto Insurance by my coworker so I know it’s not a lie they have the best prices I highly recommend
they change your rates without letting you know until the last minute. They also take to long to answer their phone .
I love my new insurance company. They didn’t take all day giving me my quote for auto insurance and I was very satisfied with the cost
Spoke with David today about a quote for my Kia and he was very helpful ! All other insurance companies want more than my car note but Cure rates are really reasonable! Monthly pay being $150 than other insurances wanting $400+ … Hopefully this will be the best decision to come!
This is the best rate I’ve ever had and I live in Detroit Michigan!
Great service for me at this point 😁 …
Great insurance, 1000 times better then my experience with citizens. And have not raised my rates every 6 months like Liberty mutual. I highly recommend CURE
Only had Cure for about a month, they are very reasonable and they do not increase your rates because of poor credit they don’t ask for ridiculous money down ect.. . Customer service was a bit slow but I’ve had a lot worse. I would reccomend checking them out.
Very kind very sufficient ,very patient, patient very Resourceful. Took care of all of my needs I am so grateful thank you so much.
Best insurance price I’ve ever had most places charge more than your car note. Not cure! The staff are helpful and friendly like they actually care. I’ve referred family to them and they had the same great experience. I’ll keep referring …
I take back what I said about good insurance. They got me to switch then month 2 went down hill. I received a letter from underwriting asking for “POLICE REPORTS ” from my previous accident’s which I sent the day after Presidents because …
Very cheap, way cheaper than any insurance place in Michigan that’s for sure. They are located in new jersey but they service Michigan. Friendly people on the phone when you call and the best prices in town. Definitely worth calling them and getting a quote
The Best rates and services five stars from me two thumbs up. Thank you Cure.
My experience with CURE auto insurance has been satisfying thus far. The rates are more reasonable than others however the test will be their customer service if a claim is filed. Hopefully it will not happen…
Great rates for myself and my “at risk driver” teen. Had an accident tonight. Hopefully things run smoothly and timely! I’m a single mother who works full time. I can’t have my car gone for an extended amount of time. I’ll update if my experience turns out to be not so good. So far they have been great!
The absolute worst.
I would stay far from this company
Been insured for years and they include tow service which is nothing short of a …
The prices are very affordable
So glad my friend shared with me
Customer service is the issue here you have to hold for maybe 45 minutes or wait for a call back I’m sure we can be improved
The customer call return service is the worst i’ve ever seen!!! I’ve tried for 3 days spending (really time wasted) at least 2 hours each day waiting to speak to someone, i left several messages thru the call back feature and noone ever …
This insurance company destroyed my life they are scammers I am suing they lied and said I never had insurance me and my wife were badly hurt this insurance company stole all my money I paid full cover and they didn’t pay a dime they didn’t …
Although i still haven’t received my paperwork yet however im sure ot will
The rates are the best in Michigan! However, when it comes to a claim, they are horrible! They drag their feet, not quick to call you back, it takes their inspectors a week or better before they even come out to look at the damages! So if …
Cheapest insurance Around $240 for six months and I don’t have to pay in October I’m done for the six months renew my policy in November
I love my choice of car insurance company can’t beat the price
Affordable auto insurance option. Have not submitted a claim yet to comment on service and claim processing.
Prices are great. Just has a high service fee
Low cost policy, lots of options to chose from. Limited coverage area. Not covered in NY State.
These ppl never answer the phone took my money ain’t finish paying for the rental
Rates are good but they need a app it will be alot easier for us customers.
The absolute best pricing on car insurance and it’s so easy to use and work with. I’ve found my new insurance people. Thank you CURE!!!
Best car insurance company hands down!! I’m glad they gave Michigan drivers a big financial break
Customer service helped me just fine but it took 3 hours for them to call me back
This insurance is no different than any other insurance. If you live in the city of Detroit you are still going to pay a high rate
The worst insurance company ever! Very unprofessional stay away from them
Placed everal calls to add a new policy and after waiting for over an hour, I was connected and was hung up on. Terrible service
Terrible customer service, Cheap Rates aren’t worth the hassle. Numerous extra fees being charged monthly for late and for over drafting! Super JANKY WOULD NOT RECOMMEND
Needed to renew my insurance waited on hold now I have to try a day later no chose to log in under phone number car pooled to work didn’t have access to policy number
I was going to try this company but the reviews are so bad. I will be staying with my present company. Good bye.
If I can give this no stars I would. Trying to put a claim in with this insurance company (other Parties Ins) I have been calling for over a week and constantly sitting on hold for more then 45 minutes. Every time I get someone on the phone …
If I could give no stars I would. I was scammed and charged for insurance I do not have with these people. I had never heard of them until they stole from me
Excellent, Extremely Great, Professional Customer service by a young lady named Breanna Smith; she’s very informational and patient in answering all of your insurance questions! Please ask for her or Please leave her a message and she will …
I wish I could give this zero stars but it won’t let me. This company is horrible and I want my issue fixed before I continue to use social media and contact the BBB. I was having family issues and was in and out of the hospital dealing …
The worst customer service ever!!! When you think you have had bad customer service but then you come in contact with Cure Auto. They have cheap insurance and cheap customer service.
Best insurance ever!! No one can beat they’re price’s.
My experience with cure has not been good. By My policy being in Michigan a payment sent to New Jersey takes More than a week to get there. i sent a payment June 7 2022.checked with cure …on June 17 2022.they claim they still had not …
They are very reasonable just don’t like it take up to 3 to 5 days to take money out checking account
I received a call today from Cure stating that they were canceling my policy because one of my vehicles is not in my name. They are right about that…however it is registered in my husbands name. I have been on the phone on hold for over 3 …
My Gma passed away on July 27 I call several time to work out a payment . They were so mean and nasty about it.and cancel my service
I called to make my first payment, Agent ‘Karen’ was so nice she explained my options. Good information that I needed to know. Was very patient. Oh may God I said ! with everything going on covid- etc.. she is a wonderful Agent your company have. Thanks karen
Great for people who can’t find affordable prices in detroit…….I pay 150 a month.
Fair pricing, good customer service. Would’ve given 5 stars but Roadside assistance is trash. Caught a flat and called roadside assistance around 2am first I was told I’d have an hour wait then kept putting me on hold until they finally …
Cheap insurance yes .but the customer service is horrible! Paid on a policy for months with an expired insurance card. Called over and over for a new one and address change. After 6th call I finally reached someone only to be on hold for …
MAAAAAAAAN LISTEN IF YOU HAVE ANY OTHER INSURANCE BESIDES CURE FOR YOUR HOME OR AUTO INSURANCE…. YOU HAVE LITERALLY BEEN PLAYING YOURSELF!!!!! I WAS WITH THE PEOPLE WHO CLAIM TO BE GOOD NEIGHBORS FOR ALLLLLLL OF 3 YEARS….. NOT NO …
Great quote prices but needs to find a cheaper payment processing company, high fees are not cool being attached to our bills!
Great prices for new Michigan policies, although after your first six months is over the next policy may increase.
Great place great customer service check them out for all your no fault insurance needs you will definitely enjoy the savings
Customer Service is awesome, prices are very good. But they are horrible when it comes to a claim they lowball you on value of vehicle and you have to pay for independent appraisal to get fair value incredibly slow, they drag their feet on …
My car insurance has been significantly lowered since having my policy with CURE. It’s unfortunate that they have an almost $20 fee for paying your bill over the phone or on the internet
I live in Detroit Michigan and Cure Insurance has the best rates cheaper then any auto insurance I’ve ever had
Me and my husband had a car accident about 2 months ago 🤦🏿♀️ they have the worse service ever you hardly get a chance to speak with a representative they rarely return phone calls or emails I sent all of the paperwork back I paid for same …
Love this insurance have had them for many many years very attentive and timely to your needs
They weren’t getting my payments( I put the wrong bank info) yet my account showed I was payed up then they canceled my account no call no email this is an un organized company don’t waste your time
I definitely would not recommend this insurance to anyone looking for the best insurance prices. The first time I called, I got the lowest quote. The second time I called, the price of the quote went up but was still reasonable. The third …
Coustomer service is absolutely horrible but the prices more then make up for long hold times and getting disconnected after holding over an hour lol
Definitely a better price and easy to obtain or renew policy.Hoping they make good on their gift card referral policy.Referred my brother, but agent was vague and unclear about when or how I will get gift card.This aspect of process needs work and clarification.
I don’t recommend this insurance to anyone I’ve been off work since June 2022 and I haven’t received my lost of wages yet from them it’s going on October very soon . I turn all my paperwork in and the 30 days pass. So I had to hire a lawyer to help me
They arr great with quoted price but when you go to pay your bills therr is lots of fees they dont tell ya about. My $63 monthly bill ends up costing over $100 a month
Cheaper than the other companies. They were good until they started charging a down payment every six months. They found a way to tack on extra fees and they are taking advantage of it. Their down payments adds up to $550 a year besides the insurance payments.
I put in a claim November 17 and still no answer on my claim and my claim rep Jessica miles don’t pick up or write back to email I NEED HELP
Great service good monthly rates you should give cure auto insurance a chance it can save you a lot of money.
They were the worst I called three times I think maybe four times and I joked with the lady and said maybe this shouldn’t be happening since I done got hung up on couldn’t get the information and I’m calling back for the third or fourth …
I was thinking about signing up with Cure Auto Insurance but the reviews are not good!! I was told their rates are very good but when I saw the reviews of bad customer service makes me want to go with a different company. Customer Service is highly important! It can make or break a company.
The worst customer service and the wait time is crazy vey unprofessional and they say they will send out something and they don’t do it very very bad I insurance company
Best rates ever… yall better go get Cure. They have the Cure…
I have been on hold waiting to speak to someone now for over an hour. Hoping this place is legit and didn’t just scam my daughter.
On October 14th I spoke with Jason Lee about a retirement plan issue. He was supposed to call me back. I’ve left several messages with no reply. This issue has been ongoing since September 21st. How do I get a call back
CUSTOMER SERVICE CUSTOMER SERVICE IS TERRIBLE. I agree with MOE T on his review. Horrible horrible customer service. I have been on hold for 130 minutes just so i can renew my policy. I made a mistake online and wanted to correct it but …
If I had the choice I would put no stars.
They are absolutely horrible! Everytime you need help they just transfer you to someone else never get the help you need. no one is able to answer any of the questions.!! Wouldn’t recommend this company to anyone!
This insurance is so unprofessional I been dealing with them for a about 2 years now and I’ve had nothing but problems every time I speak to a representative.I was told false news about my renewal and got scammed.
The worst car insurance the worst customer service I’ll rather pay extra $20 to go with another company sometimes I think CURE INSURANCE is a scam because when something happens they all tell you they don’t know what to do
Was ready to switch from my current insurance company to Cure because of the savings in money but after being on hold for an hour or more each time I call only to have someone not understand my questions or can’t explain insurance coverage, …
Been getting the run around for 2 weeks now they expect my payment but I’m still not insured now make that make since!! I’m ready to cancel my account with Cure, customer service representative is so unprofessional!!!!!!!!!!!!
Cure is new insurance in Michigan.They are charging $15 extra on payments with debit and credit cards .that’s not worth it .they are making a lot of mistakes . Customer service 👎 …
I was on hold for 1½ hours to be placed on hold for another 15 minutes to be place on hold for another 20 minutes…the young lady that final helped me was absolutely stellar…do better with hold times
Horrible horrible customer service. Ive been transferred 6 times and been on hold for 30 minutes just so i can renew my policy. I made a mistake online and wanted to correct it but nobody seems to know what they are doing. Cure auto is a …
Try calling them good luck over 1and 1/2 hour wait and 15 dollar payment charge above and beyond your bill I’m looking to switch back to Progressive !!@!@
I was with cure for 7 going on 8years and left because they’re customer service is terrible. They don’t care about they’re customers at all. I’m still waiting for info pertaining to the person that hit Me in October from them because they keep giving Me wrong info that I believe is purposely.
One of the cheapest car insurance I’ve ever seen, also the handle Michigan so that’s definitely a plus!!
Rates were high, but received a call from a Cure Rep. to explain why they’re so high. Still couldn’t accommodate why their rate was abnormally high for me, atleast.
Customer service is nonexistant. They dont answer calls and they threaten to cancel your car insurance even though youve paid. I dont recommend this insurance. Its fraud.
Worse auto insurance, if you call to agent, you need 3 hours to connect tham. 😡🫣🫣🫣🫣 so best of luck …
No stars I just called them and they told me I couldn’t get car insurance unless I’m not door dashing and I use my car for personal and commercial use. And the crazy part about it. I was referred from a lady who does Uber eats❗❗❗
I tried to call cure to make changes to my account I gave them a call back number they told me 45 minutes I waited over an hour no call back so I called told me to stay on hold should be 45 minutes waited another hour no answer so I’m on …
I like Cure Auto Insurance it is very reasonable for the price but your customer service online takes forever to get to someone on the phone and it should not be that way please work on it
Customer service is the worst no one knows what’s going on with auto payment’s. There is no one above the CSR to handle issues that they are unable to. So put me hold and not return this has been going on for months lol.
Do NOT get into an accident!!! Once you report an accident and file a claim, you may have to file a lawsuit against Cure Auto Insurance as well. I HATE having to give them at least one star for this comment to be seen… Trust me they DON’T deserve any whatsoever!!!
Horrible they lie and keep you on hold over an hour no supervisor or manager gets back with you. They changed my policies and when I called about it they assured my everything would be ok yeah right they still canceled my paid policies and no one will answer your calls
I have a 2003 car and most insurance the big ones were all charging me 280 a month. Got my quote from Cure and Im saving over a 100 dollars. They call it cure for a reason. Felt the relief as soon as a I made the transaction. Give it a try..
Mss Christy Brown sales agent from Alabama was extremely wonderful, patience, knowledgeable, and kind. I wish there were more like her serving the public. She made my experience a pure joy. Thank you Christy!
Bad customer service. No help whatsoever. They are cheap for a reason and will cancel your insurance very easily. You get what you pay for .
I have been a member with Cure for years, when they were only NJ CURE and have never had any issues until recently. Maybe due to the expansion? I’m not sure but I’ve been trying to get my claim settled/handled for weeks and I have been told …
They never answer the phone I knew I called the right place because it kept talking about their packages and that I had called cure insurance after 45 minutes of holding yeah I’m good on them or should I say better off without them.
Literally have waited for service forever, no one has contacted me back, answered calls, and I’m still wondering why I can’t login without changing my password everytime. Someone needs to fix this issue because this is unacceptable and unprofessional. Quick to take money but provides very little service.
All i’m trying to do is get in contact with someone that can give my son an update on his claim it has been since August 2022 an here it is January 2023 an nobody calls back are emails you in regards to anything he has lost his job an all cause nobody will give answers to what is going on.
This is the worst car insurance I’ve ever had, no one calls you back even when you leave voicemails as requested. They are no help whatsoever!! Do not recommend using them
Spent 20 mins waiting to get a quote after spending 10 min online entering info. Come to find out the person that finally spoke to me had no info so was not happy having to go over it again with this company. She hung up on me. Don’t waste your time with this Company.WHAT A JOKE!!!!!
Great deals and wonderful people who are willing to work with you. Honestly, it is the lowest insurance I could find for my state.
Have hard time to get proper insurance cards that never send my information cards proof of insurance a big hassle if you get pulled over they have problems sending out ur id cards on going problem.
I have had bad experience trying to get a quote. The first time I called I did talk to an agent and was told that his system was down and he would call me back. I left my phone number with him and he never called me back. I called again …
The worse customer service ever! I’ve been trying to speak with someone regarding a broken windshield for the past 2 days and have gotten nowhere. Noone knows anything, and I keep being transferred. Such rude representatives. I. Just going to switch insurance carriers because I have no time to waste with this foolishness!
Recommended for anyone who needs insurance. No questions about gender, college, owning or renting home. Not important was is your driving record, accidents, DUI’s and tickets. Finally an insurance that doesn’t rip you off. Thank you
Cure is cheaper for sure, but learning that you get what you pay for. By far some of the worst customer service I’ve ever received. No one can seem to answer a question directly and have been transferred multiple times.
Their prices are not fair even if they same to be at the first time you get your qout. After they get you in, they increase the price after the first renewal. By the way, I haven’t had any claim since I started driving, and my credit score …
Called the 800 number 4 times , keep getting switched to another agent . Completely unprofessional, can’t even get a quote . So ridiculous, no supervisor to speak with . Prices are great , however without customer service. So if you need …
If I could give 0 starts I would . My car was hit in an accident , cure towed my car and then sent me a letter that I didn’t get until 3 days late telling me that if I didn’t go pick up my car I would be charged. #1 my car is not driveable …
HORRIBLE. My sister has been struggling to get an update regarding an accident THEIR client put my sister in. She was yelled at over the phone after calling several times throughout this month without any response or assistance. She rudely …
I have been a client with CURE Auto Insurance for quite some time, and I haven’t ever had any issues. The only thing that I had trouble with a few times was with their website, but every time I reached out to their Customer Service …
The person that I spoke to to explain my policy was great, however, my claim adjuster, not really care for. He had told my Medical doctor’s office that billing was to my medical insurance and I would not get re-inbursed for lost wages. When …
You can’t ever reach anyone, and if you do they are clueless. Bought a new car wanted to add to the policy. I just signed up with them 2 days later 4 hour’s on the phone still no insurance that I’m aware of told me I would get a email 24 to …
Absolutely the worst insurance company. Highly recommend ANY other company BUT Cure. They cost me well over $2000.00 in lawyer fee’s that were never needed due to their own negligence and lack of filing correct information. You can leave …
Hideous customer service! Rates are beautiful but please don’t have an accident. I was in an accident in May (not my fault) and it’s almost September and no one can tell me why my claim has not been settled – they won’t answer the phone, …
We just love cure auto insurance. Prices are awesome & reasonable. Would recommend them to everyone
If I could I would give zero stars.. paid my bill along with that redicous 15.00 fee for making a payment just to get a email saying my policy is cancelled.. I have been try to reach someone for 5 days now and I finally got ahold of someone …
I was searching for good insurance and they were the best I found! Saved me $300 a month. Most of the workers there were nice but Cat and Shayla were just exceptional. Very helpful, kind and patient. Guaranteed your u find a cheaper rate here!
Best insurance company ever I was even able to save my quote and the price never change. Amazing experience I live Michigan where rates are too high to drive. Thank you cure.
Update: Unfortunately I just cancelled my policy. Smh. I don’t know what has changed with them but the customer service has plummeted. Every time I had to call the wait times were between one to two hours. I had to submit my proof of …
I canceled my policy 3 weeks ago. I called after a week because i hadn’t got my refund yet. They told me they were sending it to me by check so I waited until today to call again. I told the person what happened and they hung up on me. I’m currently calling and waiting on hold again
Horrible.. I’m on hold as I’m typing. They change my price without informing me with an email or mail. They also change my due date without informing me with an email or mail. I spoke to one rep and she told me that she doesn’t know and I …
Call center was unprofessional & very rude. Mgr refused to get on phone. I could hear him in background instructing her what to say. It’s like little kids have taken over. Every since Michigan added. Center changed dramatically for the worse.
Today i spoke with Andrew and he handled every question i had he was great after staying on the phone over an hour the day before and nothing was resolved i called back today and Andrew took great care of me i really appreciate him.
I pay my bill then Cure pops up an email saying payment due . Then I pay every time Then I call waiting for hours I Hate calling, finally they answer then they say they fixed the problem afterwards day later here comes another payment due …
This company is a sham unprofessional people working they lie about your payment every month it’s different. Charge 18 dollars to make a payment terrible company
I put a claim in and Cure erase my policy they want talk to me no more gives me the runaround nothing works on my page. And I have talk to other people here in Michigan no road side help nothing they are picking and choosing clients from what I see. And the Accident was not my fault at all
This company is a joke, please do not waste your time and money. They only answer new customers seeking to get coverage. Every time I call I’m on hold for 3 hours before giving up. They never call you back if you use the call back service. They are good at taking your money. This company is a scam.
Horrible their prices are good, but the service is the worst ever. They take forever to process your claims, the reps do not answer nor return your calls.
Just started my policy today and already having issues 1 hour later. Birthday was input incorrectly, been on hold for 2 hours trying to fix the issue. And still nothing. Can someone call me back or is this how long you keep customers on hold to fix a number you input wrong? I’m missing work to continue this call.
Tried multiple times to contact. In total 4.5 – 5 hours on hold. Plus attempts with live chat. Completely ridiculous and unprofessional to say the least. And that was just trying to get a quote. Heaven help you if you needed to contact for claim service.
Not who they say they are do ur home work find a quality insurance place that’s there to help and not take ur money and take advantage of you.and take ur money and 3 days later say ur policy is canceled for an accident an accident that’s …
Very bad customer service!
They dont pickup your call and you have to wait for 1 or 2 hour.Even when they return call,they dont make a full call.Before you pick up,the call end up.If some …
I don’t think I’ve ever heard anything more blasphemous than this, “hi, I needed roadside assistance because I’ve been in a small accident. I’m sorry cure doesn’t provide accidental tows”…….WHY AM I PAYING YOU THEN CANCEL! I’m on the …
I signed up with this company and it’s been a sad experience because of the fact that I will now let them do auto pay thru my bank account so I am being charged an extra $15.00 each time I make a monthly payment with my Debit card. That’s …
Ure did save me about 1k per year from Geico however, customer service in the short time I’ve been a customer needs work. Making a payment unless you mail the payment in has a fee even when you’re using self-service options like pay thru …
Waited over hour to get to a representative, who didn’t help because they could only service one area of the company , billing or just information taker over the phone. Charge extra to use my debit card for payment 17.00 fee, took 5 phone calls in one day to cancel service. Not a full representative company.
I have great rates 😌
But to get someone on the phone to renew my policy is a nightmare 😫
The person I spoke with was rude and talk to me if I was slow. …
It’s something about Cure that doesn’t really sit right with me. But it is cheap auto insurance. I don’t really care for how their billing system is set up online. I think it’s a mess and confusing. I’m also concerned about an auto accident because I’ve heard they take the longest to help you with getting your car fixed.
I gave cure auto insurance one star because their customer service stinks, and they took money out of my account without authorization they won’t call me back they leave me a whole four hours or until my phone turns off you guys need to be …
Cures is ok when it comes to there insurance rates that’s a 5star rating
Customer service is horrible! My car recently got stolen but was recovered the whole claim process I’m dealing with is frustrating I was told phone line were …
It doesn’t make any sense to overcharge more on good drivers! I thought esurance was worse but now I know that y’all could be worst in pricing. Please lower these ridiculous prices or I’m leaving Cure Auto!!
Been on hold for more than 2 hours and still holding. I need help understanding why tf my bill is showing a lesser amt paid then what y’all took out my bank account. This the most ghetto insurance company ever
Charged me an extra $25, but billing rep was rude and barely could speak English and couldn’t explain to me what the extra charge was for. Only kept saying he couldn’t do anything about it. When I asked for a supervisor, he would NOT put …
I’ve been trying to pay my bill and there isn’t an option to pay the monthly balance. I tried to call several times and CAN NOT GET THROUGH to pay with the automated system. Now im not even sure if i mail it in that it’s actually going to a real place. I never had an issue with Cure until now. Update your system/fix your website!
Quick easy over the phone quotes. Reasonable rates the lowest I have been offered. Representative was polite, professional and very very helpful.
Worst customer service experience ever with an insurance company ever! This what happens when you outsource service outside the United States, can’t get any thing accomplished and constantly get the runaround, I recommend going to any other company!!!! I’d give zero stars if it were an option!!!!
This is the worst car insurance everrrrrr! The worst experience I ever had with any car insurance company! I haven’t spoken with any customer representative regarding my claim that’s been over a month! I’ve been calling from various …
I am very unhappy that I left me insurance company and came to Cure I was recently in a car accident and trying to get info on my claim as well as how to get a rental and currently I’m not getting anything but voicemails and no call backs . …
Customer service sucks. They’ll tell you one price but Bill will be higher then when trying to resolve no supervisor will talk to you they say they will call you back and never do. If I could give negative stars I would there treating would be -2 stars 🤷🏾♀️ …
I have never had any issues with this company. They are courteous & friendly, as well as helpful. My only pet-peeve is the large fee they charge to make ANY type of payment.
They don’t cost an arm and a leg. I’ve never had any issues. If I had to complain about anything it would be that when you call them be prepared to be on the phone for awhile. Overall this insurance company is definitely affordable, even for us single moms!
My car was deemed totaled nov 24th 2022. It is a new year in two days and I have no information can barely get around. The person handling my account doesn’t call back or reach out. I get transferred back and forth anytime I call in until …
2 months ago today since my accident and my claim still hasnt been handled. Ive been calling and leaving messages to my claim handler since before Thanksgiving and I still haven’t heard from her. Ive been getting the run around from every …
I’ve had CURE for a very long time & the BS didn’t start until I stopped making card payments over the phone & paying that additional $14.95 fee ( that I could no longer afford being a single mother of 2 & needing all my $) That’s when all …
Worse car insurance company I’ve ever dealt with my car was stolen in October of this year, I haven’t heard from anyone since November and here we are at the end of December, I can’t get ahold of anyone not a adjuster or a supervisor I …
I recommended this company for some time until I had to deal with the customer service. IT IS BEYOND RIDICULOUS. IGNORE, IGNORE, IGNORE is all they will do in your time of need. Not only that but they lie to save themselves. I called them …
CURE is a Scam!!!!! I don’t recommend at all! My mom is going through hell with them, her car was stolen back in October and she have yet to get anything settled. After her claim was Approved and they totaled her out and now saying her …
Cure Auto Insurance is hands down the BEST Auto Insurance out there. Cute is cost efficient and very easy to start. Hope did a great job of explaining deductibles, liability and everything else in detail that I would would just normally pay for. If you get Cure tell them Raven from Google sent you and get ask for Hope. 😊 …
One of the best decisions I’ve ever made. I am saving thousand dollarss a year. Every friend and family member I have told has completely agreed with me. They can’t believe how much money they’re saving you can’t go wrong with us insurance.
My son started with CURE shortly after he turned 18… only a few months ago. Seems like they did a bait and switch… his insurance when starting was $100 cheaper per month. Within 2 months the price nearly doubled. Secondly, we needed …
This insurance company is a joke. when it’s time to pay they answer the phone right away, when it’s time to pay out for a claim there is always an issue. This time there was an issue with the check I recieved. No one wants to answer the …
Horrible customer service. I recommended Cure to several people and my girlfriend has been trying to add a vehicle she bought to an existing policy for days, Waits on hold for hours puts it in place and then can’t get proof of insurance …
Cheap but they don’t report your policies correctly. Went to get other insurance and nothing is showing up which is raising our current rates (shows we had a lapse in insurance even though we had cure) we called and kept getting transferred …
Had a weary feeling about the very slow customer service. After calling for a week straight to get my start date changed and being hung up on, I tried the chat. Problem resolved in 3 minutes!!!! Please get agents on the line who can help …
I have this insurance. The rates are low enough but people could benefit from been able to change their billing dates. I’ve never filed a claim so I am sure what that experience migbt be like but I’ve seen some complaints regarding that.
This has been the worst experience ever!!!! Between not receiving phone calls back, to countless voicemails been made, to the delay of staff not sending the supplement over in a timely manner, resulting in me being stuck in a rental car …
This is the absolute worst customer service I have ever had to deal with. I have called multiple times about an issue I am having with my claim. I called to speak to my claims representative, they were not in, I called back to speak to a …
WARNING WARNING DO NOT USE THIS COMPANY Ive been getting the run around since August got two letters called left voicemails and emails no response. As you can see below someone name Kris faked concerned emailed as soon I saw that thinking …
I paid my policy and still received a cancellation notice. I ignored it because I figured it just crossed paths. I then receive an email that my policy has been cancelled for non payment. I called customer service and was hung up on, called …
Called to get a quote. Next day I called to begin the policy. The representative told me she sent me the email to sign, never received it, we tried another email, never received it. Then she hung up. Called today 3 times and was suppose to …
You will get arrested using Cure.
They cut off my policy twice for no reason and told me if I want to reinstate it I’d have to pay $240. …
These people are scammers. They insure you but when something happens. They make up things to deny your clam. They take your car and tell you to go get it all the way across town when they haven’t even did they job and cleared the car. On …
Adding that star was too nice. I’ve been asking why did my bill jump from 371 to 2700 with no clear answer. Added a driver without my consent or signature , They’ve been gaslighting me manipulating my words to try and trick me into …
They roped me in with good prices at first then they made me have a lapse in insurance because my card didn’t go through and they didn’t bother calling me about it so I was driving with no insurance until I figured out what happened. They …
TERRIBLE ! I READ THE REVIEWS AND THEY WERE TERRIBLE BUT LIKE U DUMMY I STILL WANTED CHEAP INSURANCE ! My car was stolen in August. I haven’t spoken to my adjusted since September 16th. It is almost December. I had to do 2 depositions and …
Customer service is great when your a new customer but once you are an existing customer you have to wait for services. I was buying a new car and needed insurance before i could finalize the sale and was on hold twice for over 35 minutes. …
I’m convinced this company has 1 underwriter, 1 claims adjuster, and a ton of unlicensed representatives. Waiting on hold for an hour + after being emailed to contact them is ridiculous. The online chat never works. Great rates but impossible to speak with someone in a timely manner.
Get what u pay for i guess. Cheaper rates but the service has been less than average. Website doesn’t work correctly most of the time (tells me it can’t locate my policy basically), every time I call to make a payment im on hold for a …
I paid my insurance last month after I was told it had cancelled without notice. I did not receive a bill so I called them and was told it lapsed. I was told the lady who took my payment did not put it in! So I was riding with no insurance! …
Easily the worse insurance company you can get. Only reason people go with Cure because of the rates. They’re able to offer such low rates due to the fact they rarely pay out claims. They’ll find any small reason not pay out a claim. They’ll keep you updated with the process either. You’ll be completely in the dark.
Been on hold one time today for 1.5 hours, and now a second time with my running time at 3 hours 40 min. If you can avoid this place- DO
I’m fully convinced anyone that left this company a good review is either …
Very unprofessional treatment of a long time customer. They never return calls. The adjuster never answers I’ve had a claim open since may that still hadn’t been resolved. I wish there was a corporate number to call because these ppl are …
I love having Cure auto as my insurance! I had a situation with a flat tire and had road side assistance on my policy and believe it or not it was fixed within an hour!!!! And there rates are super cheap for full coverage! What are you waiting for, go get your quote it is cheaper than most out there guaranteed!!!
Worst insurance ever, they give you cheap prices but the actual insurance and coverage is cheap as well. If a tow truck is over their limit of $125 they will have you waiting for hours while they attempt to find a tow truck for that price. …
My experience with this company has been terrible and its true when they say they don’t return calls when I’m trying to renew my policy. When i finally got in touch with someone they cancelled it and I lost all my money i put down. Like …
Apparently if your vehicle is stolen in the month of October, you will need to pay for your own car rentals even though it’s included in my policy and the only contract you will have with cure is the voicemail of a claim adjuster. still to …
I just have to say I did go insurance shopping and without naming any names I was being quoted from 150 to 181 a month for liability insurance and I have a clean record! However, through cure insurance, I was able to obtain a policy for $70 …
It was very simple to sign up, get a quote & pay for insurance. They didn’t ask any daunting questions & were straightforward. It was the easiest car insurance I’ve ever gotten. Prices aren’t bad either. I’m a fan & a customer. 👍🏼 …
My experience with this company has been terrible and its true when they say they don’t return calls when I’m trying to renew my policy. When i finally got in touch with someone they cancelled it and I lost all my money i put down. Like …
After reaching the correct persons my claim was taken care of in a timely manner; my car was repaired within 2 weeks and my rental car lease went without a hitch. So I upgrade my rating. …
Please if you are in Michigan do not use this company The WORST insurance Company ever! The price will be lower for the premium but trust and believe if you ever have an accident, rather you are at fault or we’re involved in a hit and run…. …
Update(they made it right)..You guys just excepted my payment online an your telling me I’m not insured. I better get a speedy refund to get insurance elsewhere. Been on hold for 2 hours already. You guys treat existing customers like …
Cure might be good for good auto insurance rates, but what good does it do if it cannot serve its customers? …
Cure auto insurance is fast and easy to get. I pay $261 for no fault. Still pretty high. I pay $289. If paying with debit or credit card. Insurance company love charging Detroiter extra high prices. Cure Customer Service is friendly and courteous. I have will recommend them I just hate how much I pay.
I initially really liked insurance due to the low prices. I didn’t receive my statement, but did get a cancellation notice. So I paid it prior to it being cancelled. I normally pay $124 a mo. I authorized for them to charge the $14 …
I recommended this company to a lot of people thinking they’re great because of the good prices. CLAIM DIRECTOR STAFF (Mary, etc…will lie to you and ignore you to avoid helping. I realize that this company only have a few staff members, …
I am very disappointed with the service that I am receiving I had an accident on Tuesday and now is Friday. I was told that someone would reach out to me the following day. It has been three days and no one has even contacted me. My car is …