Cy-Fair Federal Credit Union is a full-service financial institution owned and operated by its members. When you’re a member of Cy-Fair Federal Credit … See more
We called to ask about an auto loan to purchase a car through our business. We advised specific parameters of the vehicle that we knew might be an issue in making the loan. They advised it was no problem over the phone and that we should …
All they do is steal, How can there people work for them and say its ok. Its ok to steal from familys who they know need the money!!! The lot is low life. Only care about them self’s. NEVER BANK WITH THIS COMPANY
I went to the Jones rd location today to make a payment
The manager Gabriel Gonzalez has the most ugliest customer service
They teller who was attending me was very surprised how ugly his attitude was in …
This bank is getting worse every day. I have been a member for over 20 years and I am so disappointed that they now make so many mistakes and are very slow to respond. Customer service is non-existent.
The Biggest problem I have with this place is the late night drop off, everytime I come to make my loan payment for my car their are never any envolopes. I have to do late night drop off due to my work schedule….
HORRIBLE BANK WITH HORRIBLE CUSTOMER SERVICE TO MATCH!!! DO NOT BANK HERE UNLESS YOU LIKE PAYING OVERDRAFT FEES AND HAVING YOUR CARD SHUT OFF FOR GOING OVER PENNIES!!! THEY BLAME THE MERCHANT, THEY BLAME YOU, BUT ITS NEVER CYFAIRS FAULT. …
I have always had the best service here. They answer questions politely, offer notary services, and so much more. I’ve banked here for over 20 years and have no complaints.
I have been banking with CFFCU for many years. I have never had a problem! The employees are friendly, helpful and knowledgeable! I highly recommend banking with CFFCU!
Very rude lady was there giving unnecessary snide comments toward us. We just watched her while she just became angry for asking questions. Now I know the reason why this place only has 2.5 stars.
We have been with them since 1982. They have been efficient and professional when setting up accounts and loans and getting technical help and they are easy to access when calling.
I’ve been with cyfaircreditunion for 16 years I’ve built my credit with them I’ve had several loans I now have my truck signature loan and other business transactions with them they have been very fair and have always been helpful in the …
Absolutely the worst banking experiences I’ve ever had in 50 + years. Bank anywhere else and you’ll be better off. Terrible service. All about themselves.
I recently applied for a loan at CFCU. I got approved for the loan, but when Donyal emailed me the loan documents, they WEREN’T mine!! They were another man’s loan documents. They contained his SS#, Bank account #s, job description, monthly …
The worst service I could imagine from the time I walked in the door to almost an hour later when I left without having been helped. I walked in with cash wanting to open a new account. I waited patiently in multiple cues (lines) as …
They are unprofessional and not helpful. I was left on hold for over twenty minutes trying to get answers for overdraft fees that were wrongly charged to my account. Apparently what your online banking or banking app is not actually the …
Turn around at this bank is ridiculous and tellers give your information out with out checking I’d. This institution has really went down hill fast. There are so many issues to list I would run out of room. I have been a member for almost …
This credit union doesn’t even deserve the one star. Their fees are outrageous they will charge you an overdraft fee even if it’s $1 or even if you have money in your account. Better off staying with chase never had an issue with them. STAY AWAY!!!
I don’t understand the low rating. I left banks back in the late 90s and have been with Cyfair. They have issues me a cc and I took a consolidation loan at a good rate they took a chance on me. They financed 2 of my vehicles for the …
I never leave reviews but I have been extremely dissapointed constantly by this bank.This is not an over-exaggeration. Do NOT apply for a car lone. We were not communicated with well and took 3 weeks to process. Payed the first payment on time but the system took marked it as late. Save yourself the headache.
AVOID LIKE THE PLAGUE. Absolutely horrible customer service. I’ve been having an issue with my credit card since November. No one had any answers as to why. I jumped through multiple hoops in order to find out why. I was supposed to be …
This used to be your typical local friendly credit union, until the current man-in-charge Cameron Dickey took over as CEO. Everything has gotten so much worse since (service, competence, friendliness, etc). I used this credit union …
People in the bank are very nice and and appears professional all the time but the system and the top Managements are killing the joy of banking with too much of unnecessary. …
This Credit Union is awesome! Very organized, and good service. I believe if someone makes a mistake you shouldn’t go on here and write a bad review unless it has happened more than once (hypocrites). The workers are friendly!
I give this Bank a five star and highly recommend this place.😉 …
The best part about this credit union is that my direct deposit comes in early.
The $500 debit limit to prevent fraud is understandable but to not be able to even temporaily increase it ( like other banks/credit unions do) when its MY …
I have been a customer at CFFCU for over 20 years and have always enjoyed banking there until the recent change in management. I used to be a customer who was known by all the tellers. Doing business then was enjoyable..Today, I have to …
I wish I could give them less than 1. My mother in law passed away in December and despite me having a will, power of attorney, etc. They are requiring me to use a lawyer to get her funds. She has $300.00 and the lawyer is charging $200.00. …
Recently switched banks to Chase after enduring hundreds of dollars of overdraft fees that they claim were my fault because the system holds money for several days then posts it. I constanly check my account online and use the app and keep …
I am surprised at all the negative reviews. I have been banking with them for 4 years and it’s been great! They are helpful, friendly and even though they may have some rules in place so does every other bank in America. My interest rates are miniscule on my loan and my savings account gives me the freedom to withdraw at any time.
I gave them a 2 because the personal banker who opened my account was awesome! The experience that truly turned it around for me was last year during the storm Harvey. My husband job went under so he was out of work. I couldn’t go back to …
If I could give negative starts I would. I just got off the phone with someone about my account in which they charged me overdraft fees because the money was in my account. Makes sense right? Not at all. They have previously told me to only …
I’m starting to wonder as well if I should take my business to someone else I’ve been dealing with cyfaircreditunion for over 30 years and I’m starting to notice I have a secured credit card and it’s been a hiccup ever since I’ve gotten it my credit score is not moving up I’m starting to wonder if I’m wasting my time.
I have banked with this institution for 18 years, tomorrow will be my last day here. Over the past few months I’ve been a victim of fraudulent over draft fees, the latest incident occurring $233 in overdraft charges for going $3 over my …
I called to see if I could be granted the courtesy of having an overdraft fee reversed that I essentially had taken care of. The manager who was supposed to call me back did so the last 10 mins of her shift on a Friday afternoon. When I …
I love ms Nora and ms Debbie they were always really friendly and kind to me when I would go in there the woman with blind hair they always remain professional but the African American man that worked in their was full of himself he ignored …
Do not do business with this credit union. Lies, lies and more lies. I paid my vehicle off 6 months early and was still charged my monthly note . I actually came in and paid it off for a smoother transition. Worst experience with any …
I want to thank Cy-Fair for helping myself, and family out. I sent a email about my situation, and received a phone call from Georgette who was very understanding, and wanted to help inform as well help in my situation. Thank you for having her on your team !
A complete nightmare! I Applied for a personal loan, received an email saying I was approved. Get a call from a representative asking me questions and the next thing I know I’m get a call back saying I’m declined. Absolutely disgusting to yo-yo people around like this. I advise anyone reading this to take heed and not apply here.
I love coming to my favorite bank I literally drive five miles just to come to this bank. Neadine and Gabby and saw a new face belive his name was Antonio their so friendly and helpful.
Nora Vargas, has helped me and many of my family members! She is so caring and wonderful and I would recommend anyone to consult her and this credit union!
DO NOT BANK WITH THEM
The negative reviews are 100% true. They have incredibly parasitic policies and will take advantage of you whenever possible. With loans especially, they WILL …
I have been banking with CF FCU for over 10 years now and have been pleased with their customer service everytime that I need to step into the branch. Thank you all for your hard work!
Dont bank here they want to charge you over draft fees before your account is in the negative. This isn’t the first time they have done this to me either. …
Chelsey was absolutely wonderful to work with on the purchase of our new car. Her professionalism and experience saved us both time and money trying to navigate a very competitive used car market. I would highly recommend working with her through CFFCU when buying your next vehicle.
I am super excited that I was approved to refinance my truck @ CyFair Credit Union. I definitely received a better rate and my truck note decreased by $200! I recommend anyone looking to pay a cheaper car note, consolidate your debt, and …
My CFCU is the best !!!
Nadine you are wonderful, friendly , kind and a great listener… I appreciate your hard work and service to me and my family !!! Please keep smiling and never stop being the caring person I love to see when I come in to the credit union !!!
I’ve been a member for over three years and I’ve have come to realize that they are getting over on people with these OVERDRAFT FEES I’m done with this credit union. They will charge you 4, 5 and sometimes 6 times for the least amount of …
I’m very pleased and impressed with the customer service at Cy Fair Credit Union, specifically Chelsea Spiller. Chelsea was extremely helpful and made my loan process extremely smooth. I will now be a long time customer with Cy Fair FCU and very happy about it. I highly recommend their services.
Anytime I have financial questions or assistance, I know Nora has answers or can help me! She is truly an angel and I couldn’t ask for better care and trust in a credit union! …
CFFCU by far blows any other bank or lending agency away when it comes to auto loans. Chelsey Spiller did such an awesome job quickly I thought she was joking as fast as she was!!! Great job CFFCU Team!!
Gabbie helped me and my mother to set up a checking account. I wanted to use the Credit Union because we were depositing a large amount of my mother’s retirement fund and I trust the Credit Union completely.
Antonio Lyons was excellent in helping me with my recent debit card replacement . He was knowledgeable and helpful through a stressful time. I can’t express my gratitude enough. He is a valuable asset to CYFair Federal Credit Union.
I am very pleased with this branch, in particularly with Nicole Cruz. She helped me resolve an issue I needed help with, she even had to stay a few minutes after closing to making sure what I needed help with was resolved. Super efficient and responsible with their customers needs. I definitely recommend this branch!
Bad customer services! I’m trying to apply for an loan and it’s been more than 2 weeks no calls no emails from them. I tried to reach to them and they kept transfer me around around , put me on hold and made me call back the next day. I …
Antonio was awesome and super helpful when I opened a new account at the CyFair Credit Union. He answered all my questions and even helped my mom with some issues she was having. The rest of the staff was friendly and wait time was short. Great first experience with this company.
For many years due to unexpected situations I could not purchase a vehicle. But thanks to the great effort of Cy Fair Credit Union I was able to purchase not one but two vehicles. But once more due to our current situation of Covid and …
The jones branch team is the best. I came in hoping to receive immediate help and they did not fail to make me feel welcomed and important. Chelsea Spiller is very patient and understanding and makes sure to get to know the client to best …
I had an awesome experience working with Joseph Grey! I recently moved out of Texas and needed to transfer my auto loan information to register in my new state. Joseph made it easy and quick, and he did all the work so I didn’t have to! I …
I had a wonderful experience working with Chelsey Spiller at the Prairie View location in obtaining an auto loan with the lowest possible rate. Chelsey was extremely efficient and helpful with the loan and new account process. She is …
They steal your money as much as they can and say it ids not a bank problem. it is your problem
I have always gotten good and courteous service.
We called to ask about an auto loan to purchase a car through our business. We advised specific parameters of the vehicle that we knew might be an issue in making the loan. They advised it was no problem over the phone and that we should …
All they do is steal, How can there people work for them and say its ok. Its ok to steal from familys who they know need the money!!! The lot is low life. Only care about them self’s. NEVER BANK WITH THIS COMPANY
Convenient, nice,and trustworthy!
A Wonderful Credit Union
Awsome, thanks cy-fair
Horrible service and not a very nice institution.
Convenient and fast always helpful great communication.
Bank elsewhere. Not worth the effort
Tellers are pleasant, but ALWAYS extremely slow and NEVER enough tellers.
I love this credit union been with them since 2008, and I’m not going anywhere.
No one knows anything, call three times and you get three rude people with different answers. Refuse to help. Treat you like an inconvenience.
Terrible customer service. 3 standing around while I waited 25 minutes for a wire transfer. No other customers were in the office.
Joseph Grey is super helpful and knowledgable. I appreciated this experience.
I went to the Jones rd location today to make a payment
The manager Gabriel Gonzalez has the most ugliest customer service
They teller who was attending me was very surprised how ugly his attitude was in …
They have been a great bank with my family and I. No complaints.
This bank is getting worse every day. I have been a member for over 20 years and I am so disappointed that they now make so many mistakes and are very slow to respond. Customer service is non-existent.
The Biggest problem I have with this place is the late night drop off, everytime I come to make my loan payment for my car their are never any envolopes. I have to do late night drop off due to my work schedule….
Bad customer service!!!! No wonder they only have 2.8 star!
HORRIBLE BANK WITH HORRIBLE CUSTOMER SERVICE TO MATCH!!! DO NOT BANK HERE UNLESS YOU LIKE PAYING OVERDRAFT FEES AND HAVING YOUR CARD SHUT OFF FOR GOING OVER PENNIES!!! THEY BLAME THE MERCHANT, THEY BLAME YOU, BUT ITS NEVER CYFAIRS FAULT. …
Nicole is awesome! So knowledgeable and helpful. Put my mind at ease. Thanks again Nicole!
I have always had the best service here. They answer questions politely, offer notary services, and so much more. I’ve banked here for over 20 years and have no complaints.
I have been banking with CFFCU for many years. I have never had a problem! The employees are friendly, helpful and knowledgeable! I highly recommend banking with CFFCU!
Very rude lady was there giving unnecessary snide comments toward us. We just watched her while she just became angry for asking questions. Now I know the reason why this place only has 2.5 stars.
We have been with them since 1982. They have been efficient and professional when setting up accounts and loans and getting technical help and they are easy to access when calling.
I’ve been with cyfaircreditunion for 16 years I’ve built my credit with them I’ve had several loans I now have my truck signature loan and other business transactions with them they have been very fair and have always been helpful in the …
Great staff; very polite and courteous. I was in and out quick.
Absolutely the worst banking experiences I’ve ever had in 50 + years. Bank anywhere else and you’ll be better off. Terrible service. All about themselves.
20 plus years of banking here! Virtual tellers inside now?!?! What’s the pointif going is side? Just the use drive through.
I recently applied for a loan at CFCU. I got approved for the loan, but when Donyal emailed me the loan documents, they WEREN’T mine!! They were another man’s loan documents. They contained his SS#, Bank account #s, job description, monthly …
Take your business elsewhere.
Unprofessional staff. Easy to take your money but too slow to provide your registration. …
The worst service I could imagine from the time I walked in the door to almost an hour later when I left without having been helped. I walked in with cash wanting to open a new account. I waited patiently in multiple cues (lines) as …
January, Antonio and Nora were awesome. Amazing service. Smiling, greeting and quick quick service. Thank you!!
They are unprofessional and not helpful. I was left on hold for over twenty minutes trying to get answers for overdraft fees that were wrongly charged to my account. Apparently what your online banking or banking app is not actually the …
Dominique was very helpful and is always there for me.
Turn around at this bank is ridiculous and tellers give your information out with out checking I’d. This institution has really went down hill fast. There are so many issues to list I would run out of room. I have been a member for almost …
This credit union doesn’t even deserve the one star. Their fees are outrageous they will charge you an overdraft fee even if it’s $1 or even if you have money in your account. Better off staying with chase never had an issue with them. STAY AWAY!!!
I don’t understand the low rating. I left banks back in the late 90s and have been with Cyfair. They have issues me a cc and I took a consolidation loan at a good rate they took a chance on me. They financed 2 of my vehicles for the …
I never leave reviews but I have been extremely dissapointed constantly by this bank.This is not an over-exaggeration. Do NOT apply for a car lone. We were not communicated with well and took 3 weeks to process. Payed the first payment on time but the system took marked it as late. Save yourself the headache.
Antonio Lyons is awesome and always super helpful and friendly. Give him a raise 😀 …
AVOID LIKE THE PLAGUE. Absolutely horrible customer service. I’ve been having an issue with my credit card since November. No one had any answers as to why. I jumped through multiple hoops in order to find out why. I was supposed to be …
This used to be your typical local friendly credit union, until the current man-in-charge Cameron Dickey took over as CEO. Everything has gotten so much worse since (service, competence, friendliness, etc). I used this credit union …
People in the bank are very nice and and appears professional all the time but the system and the top Managements are killing the joy of banking with too much of unnecessary. …
This Credit Union is awesome! Very organized, and good service. I believe if someone makes a mistake you shouldn’t go on here and write a bad review unless it has happened more than once (hypocrites). The workers are friendly!
I give this Bank a five star and highly recommend this place.😉 …
The best part about this credit union is that my direct deposit comes in early.
The $500 debit limit to prevent fraud is understandable but to not be able to even temporaily increase it ( like other banks/credit unions do) when its MY …
I have been a customer at CFFCU for over 20 years and have always enjoyed banking there until the recent change in management. I used to be a customer who was known by all the tellers. Doing business then was enjoyable..Today, I have to …
I wish I could give them less than 1. My mother in law passed away in December and despite me having a will, power of attorney, etc. They are requiring me to use a lawyer to get her funds. She has $300.00 and the lawyer is charging $200.00. …
Recently switched banks to Chase after enduring hundreds of dollars of overdraft fees that they claim were my fault because the system holds money for several days then posts it. I constanly check my account online and use the app and keep …
Good bank, good people 😊 you can get a debit card same day so no waiting for weeks to get a new card! …
I am surprised at all the negative reviews. I have been banking with them for 4 years and it’s been great! They are helpful, friendly and even though they may have some rules in place so does every other bank in America. My interest rates are miniscule on my loan and my savings account gives me the freedom to withdraw at any time.
I gave them a 2 because the personal banker who opened my account was awesome! The experience that truly turned it around for me was last year during the storm Harvey. My husband job went under so he was out of work. I couldn’t go back to …
If I could give negative starts I would. I just got off the phone with someone about my account in which they charged me overdraft fees because the money was in my account. Makes sense right? Not at all. They have previously told me to only …
I’m starting to wonder as well if I should take my business to someone else I’ve been dealing with cyfaircreditunion for over 30 years and I’m starting to notice I have a secured credit card and it’s been a hiccup ever since I’ve gotten it my credit score is not moving up I’m starting to wonder if I’m wasting my time.
I have banked with this institution for 18 years, tomorrow will be my last day here. Over the past few months I’ve been a victim of fraudulent over draft fees, the latest incident occurring $233 in overdraft charges for going $3 over my …
When you need a replacement card, No Problem they will take care of the situation .
I called to see if I could be granted the courtesy of having an overdraft fee reversed that I essentially had taken care of. The manager who was supposed to call me back did so the last 10 mins of her shift on a Friday afternoon. When I …
I love ms Nora and ms Debbie they were always really friendly and kind to me when I would go in there the woman with blind hair they always remain professional but the African American man that worked in their was full of himself he ignored …
Google needs half stars.🌟 😑
Every since Cyfair changed ownership, they have forgotten about the members …
Do not do business with this credit union. Lies, lies and more lies. I paid my vehicle off 6 months early and was still charged my monthly note . I actually came in and paid it off for a smoother transition. Worst experience with any …
I want to thank Cy-Fair for helping myself, and family out. I sent a email about my situation, and received a phone call from Georgette who was very understanding, and wanted to help inform as well help in my situation. Thank you for having her on your team !
A complete nightmare! I Applied for a personal loan, received an email saying I was approved. Get a call from a representative asking me questions and the next thing I know I’m get a call back saying I’m declined. Absolutely disgusting to yo-yo people around like this. I advise anyone reading this to take heed and not apply here.
I love coming to my favorite bank I literally drive five miles just to come to this bank. Neadine and Gabby and saw a new face belive his name was Antonio their so friendly and helpful.
Nora Vargas, has helped me and many of my family members! She is so caring and wonderful and I would recommend anyone to consult her and this credit union!
DO NOT BANK WITH THEM
The negative reviews are 100% true. They have incredibly parasitic policies and will take advantage of you whenever possible. With loans especially, they WILL …
I have been banking with CF FCU for over 10 years now and have been pleased with their customer service everytime that I need to step into the branch. Thank you all for your hard work!
Dont bank here they want to charge you over draft fees before your account is in the negative. This isn’t the first time they have done this to me either. …
Chelsey was absolutely wonderful to work with on the purchase of our new car. Her professionalism and experience saved us both time and money trying to navigate a very competitive used car market. I would highly recommend working with her through CFFCU when buying your next vehicle.
I am super excited that I was approved to refinance my truck @ CyFair Credit Union. I definitely received a better rate and my truck note decreased by $200! I recommend anyone looking to pay a cheaper car note, consolidate your debt, and …
My CFCU is the best !!!
Nadine you are wonderful, friendly , kind and a great listener… I appreciate your hard work and service to me and my family !!! Please keep smiling and never stop being the caring person I love to see when I come in to the credit union !!!
I’ve been a member for over three years and I’ve have come to realize that they are getting over on people with these OVERDRAFT FEES I’m done with this credit union. They will charge you 4, 5 and sometimes 6 times for the least amount of …
I’m very pleased and impressed with the customer service at Cy Fair Credit Union, specifically Chelsea Spiller. Chelsea was extremely helpful and made my loan process extremely smooth. I will now be a long time customer with Cy Fair FCU and very happy about it. I highly recommend their services.
Anytime I have financial questions or assistance, I know Nora has answers or can help me! She is truly an angel and I couldn’t ask for better care and trust in a credit union! …
CFFCU by far blows any other bank or lending agency away when it comes to auto loans. Chelsey Spiller did such an awesome job quickly I thought she was joking as fast as she was!!! Great job CFFCU Team!!
Gabbie helped me and my mother to set up a checking account. I wanted to use the Credit Union because we were depositing a large amount of my mother’s retirement fund and I trust the Credit Union completely.
Antonio Lyons was excellent in helping me with my recent debit card replacement . He was knowledgeable and helpful through a stressful time. I can’t express my gratitude enough. He is a valuable asset to CYFair Federal Credit Union.
I am very pleased with this branch, in particularly with Nicole Cruz. She helped me resolve an issue I needed help with, she even had to stay a few minutes after closing to making sure what I needed help with was resolved. Super efficient and responsible with their customers needs. I definitely recommend this branch!
Bad customer services! I’m trying to apply for an loan and it’s been more than 2 weeks no calls no emails from them. I tried to reach to them and they kept transfer me around around , put me on hold and made me call back the next day. I …
Antonio was awesome and super helpful when I opened a new account at the CyFair Credit Union. He answered all my questions and even helped my mom with some issues she was having. The rest of the staff was friendly and wait time was short. Great first experience with this company.
For many years due to unexpected situations I could not purchase a vehicle. But thanks to the great effort of Cy Fair Credit Union I was able to purchase not one but two vehicles. But once more due to our current situation of Covid and …
The jones branch team is the best. I came in hoping to receive immediate help and they did not fail to make me feel welcomed and important. Chelsea Spiller is very patient and understanding and makes sure to get to know the client to best …
I had an awesome experience working with Joseph Grey! I recently moved out of Texas and needed to transfer my auto loan information to register in my new state. Joseph made it easy and quick, and he did all the work so I didn’t have to! I …
I had a wonderful experience working with Chelsey Spiller at the Prairie View location in obtaining an auto loan with the lowest possible rate. Chelsey was extremely efficient and helpful with the loan and new account process. She is …