Your Touchstone Energy partner. Dakota Electric Association is a member-owned, not-for-profit electric utility in Farmington, Minnesota. Established in 1937, we serve parts of Dakota, Goodhue, Scott and Rice counties, just south of the Twin Cities.Dakota Electric is dedicated to service excellence and committed to safety. We can help with all your electric energy needs, for both homes and businesses, as well as many programs that can save money and energy.Our program offerings include:Rebates, grants and loansEnergy auditsEnergyWise load management Wellspring wind energyOutdoor lightingLamp recyclingAnd moreWe are dedicated to providing reliable electricity at the lowest price possible with quality services.Please learn more about us by visiting our website or call now!
| Sunday Closed Monday 7AM–7PM Tuesday 7AM–7PM Wednesday 7AM–7PM Thursday 7AM–7PM Friday 7AM–7PM Saturday Closed |
4300 220th St W, Farmington, MN 55024
Great service for electric vehicles
These people are a joke and are just out to rip people off
Always had good luck with them
Good people.
Great company with wonderful customer service.
Basically a bunch of jackass’s that you have no choice but to do business with!
Worst online portal for paying bills.
The secretary is vary Mean she has a vary big temper
So far everything has been great besides the gals who answer the phone(s) are a little rude.
Worst customer service but its a monopoly not like we have a choice
🎉Thank you so much for your speedy service to restore our power🙂 …
I usually pay in person and takes em about 30seconds to enter it in, and give me a receipt.
Ridiculously expensive compared to Xcel energy. My electric bill doubled from my previous apartments where I had xcel.
Bad experience in customer service, bad attitude, they don’t even let me explain to them, what was my problem, when already started arguing with me, Wow!!!
I am so glad that I no longer have to use this service. They are the least cooperative service I have has to deal with, aside from Charter.
I had a tiny incident where I made a mistake and JESUS helped me figure out what exactly happened and fixed it for me. Thank you for being patient, quick, and accommodating!!!!
They provide reliable electricity and the power never goes out because the utility lines are buried. What more could you want from an electric company?
Worst customer service EVER. I have never left a place more upset in my entire life. Let’s just say there is a reason they work behind BULLET PROOF GLASS.
Worst electric company. Gave me the wrong account number and didn’t tell me. When I tried to cancel it they finally gave me the correct account number.
I agree, the online system is n.g. I am putting through my bank account’s online system instead. It no hassle and you don’t have to be an engineer make it work and.
One of the worst online bill paying experiences I have ever had….setting up a account is mind numbing
I have never had an issue with Dakota Electric. always willing to work with you on your bill and very understanding.
I have been a long standing customer and have always had wonderful and caring service.
My power barely ever goes out. They have member appreciation events like the MN Zoo. They offer free tours of a wind farm and a natural gas power plant.
Hard to find how to even pay. Cant set up auto pay. When you get to the pay website it looks like 2008 iphone app horrible experience.
Thanks to Mara for her pleasant attitude and help this morning in solving our electric bill snafu. She was very helpful and patient.
Worst customer service ever and the bills are very excessive. I’m filing a complaint with the Public Utility Company. I am not sure if this would help, but at least a step towards it.
So hard to deal with.. archaic systems.. no support.. Zero Starts.. No house accounts for multi properteis.. Xcel has you beat 10-1 with customer service and bill payments alone.
Online payment system is not useable, which is not acceptable.
I have to call each month to find my balance and then pay via my online banking.
I had to set up an move in account and the lady i got over the phone was horrible. ..she doesn’t have any customer service skills at all.she asked me was there anything else I can help you with and i said yes…can u email the information …
I wishi could give it zero stars cuz their mobile payment site has been garbage for years and they will not update it. Also it would be awsome if they could be like any other business and would pick the same day of every month for a due date instead of switching it around
No pay by phone on the weekends. You don’t always need a live agent you know.
It’s frustrating that there are no automated service.
So you either pay online or through your bank.
More options will be nice.
As a long-time local resident and a Realtor who deals with Dakota Electric several times a year, I can say that they have always been a pleasure to work with…not sure I can say that about any other utility provider. Nice work!
While initially annoyed with their billing practices (lack of reading meters which resulted in bills twice the amount they should have been), they did immediately address and correct the issue when I brought it to their attention.
I never have a problem with the service. What I’m unhappy about is they charge $3.95 to pay your bill. In this day and age that is un acceptable. No other place I know of does this. I don’t want to sign up for auto pay and billing.
I want to be kind but they just aren’t up to snuff. Their website really could use a refresh…I mean, why is the default screen a couple old bills and I have to dig around through cryptic menus and submenus to find my actual bill that’s …
I want to give this zero stars. The people are condescending, and unhelpful. I wish that I could chose another provider. Not only fo they make up fees to charge you an arm and a leg, they do everything they can to insure you will be late on …
Difficult to pay the bill. There are too many questions for your login and if you try more than 3x you have to contact someone to fix your account details. They don’t have easy access for payments.
When I moved out of my apartment they did not change the electric bill out of my name for 3 months. it took me calling several times, the apartment complex and me filing a complaint with the BBB to finally get them to change it. I still …
I’m the world’s biggest procrastinator I’ll admit it, but if ur gunna cut someone’s power at least have people to answer the darn phone so I can pay u! Been on hold for 7 hrs! Already paid online they don’t care. UNBELIEVABLE!
If you are trying to get the App for your mobile, be sure to download the app and then call DE to get the code for it and then you should see your info on your phone, they do have directions on their website as you go to sign in on your …
seems like all the people that leave bad reviews if you look at their profiles that’s all they do online is leave bad reviews. We’ve had them for years we enjoyed getting rebates from them on energy-efficient products we have had no issues with them
New to the neighborhood. I thought I setup online auto pay but I made an error (and never setup the ACH) and then had two bills in my account plus a small late fee. I made a phone call and the woman on the phone was kind and professional. …
I needed a hard copy of my recent bill. I receive my bill and pay online. The Customer Service Rep I spoke with was so helpful! She emailed me a copy of my bill for me to print. Great service, thank you!
I have to echo the complaints of many of the reviewers here. The website is, simply put, a dumpster fire. At the time of this review there is no login link anywhere to be found on the main page to locate your account. Instead, the login …
The service provided, while costly due to “green energy” mandates, works as described with little to no outages here in Burnsville. However, setting up an online account from either a mobile device or tablet is not available (it can only be …
Well here is my experience because these guys are my heros. My power went out late at night and it was -20 outside, my furnaces and well pump shut down, my house went into deep freeze quickly. I called them and by 1AM they had 2 linemen …
Called on a Sunday to report a problem with electricity and they were out checking my line less than an hour later. Turns out my service line to house nicked, but they ran a temporary cable in the meantime. Both call center and workers very professional and helpful.
My monthly electric bill for a studio apartment is OUTRAGEOUS I can’t even imagine how much you charge homeowners, NOT TO MENTION THESE SO CALLED TAXES AND FEE’S ** State sales tax 4.07 a month!!!! Transit tax a month!!! City fee!!!! Interim rate charge a month!!! Advanced meter recovery fee!!! Fixed charge 9.00 a month!!!
Emergency response service was on point last night. Unfortunately the prior owner installed a fence footing over the lead in line causing it to short. Thanks for the quick fix! And sorry to the neighbors.
Bad experience in customer service, bad attitude, very unprofessional service. Highly not recommended and this was all for a forwarding address. Definitely not a fan of Dakota Electric. I won’t be using there service again.
I’ve been a customer for 6 years and have had 3 interactions with the field crew. All have been courteous, efficient and exceptional. Wish my phone company, ISP learned a lesson or two about customer service from Dakota Electric.
This is a utility that is invested in underground lines so their grid is highly stable, alternative energy so it’s affordable with amazingly clean options and grade incentives to use that alternative energy. They’re responsiveness and …
Bill pay site is out of date. They charge 47.50 per year for you to just pay your bill. Must be nice to be able to force clients to pay for your bill capture process.
Awful company. I moved out of townhouse in lakeville and a few months later received a bill from a debt collector. I logged into my account online and didn’t see a balance due. I’m not sure whether I got ripped off or legitimately owed money. Either way Dakota Electric made zero effort to contact me to resolve this issue.
i had a great experience on the phone with a representative (i unfortunately didn’t catch her name) who was very friendly and helpful helping me set up my service. she made the call very pleasant by being personable and easy to talk to. we even had a few laughs together about middle names and the weather. thank you!
This company is ridiculous!!! Was suppose to be in a budget plan but that never happened and couldn’t get a real explanation as to why not. Signed up for online not realizing I would NEVER get a bill in the mail. Apparently you can’t pay …
I wish I can give this people 0 stars. They are gangsters. My bill was $174 for the month off January and they won’t help me at all. Normal bill is $62 dollars. It’s a fraud and straight up rip off. I am going court with them. …
Absolute garbage customer service. Have payments done automatically, yet they still send me an email each month saying I’m late on my payment. Then I do nothing and a few days later I get an email with a receipt for my auto withdrawal. They desperately need someone with experience to take over their technical support.
I’m not quite sure what all these idiots are talking about. I refer to these people as “idiots” because their reviews are rife with misspellings and grammatical errors. It is no wonder these people seem to have difficulty with online …
So I moved, they sent me a last bill. I paid said bill and I am no longer their customer. Now it shows I have an overage of $4.39 after I paid that bill. Spoke to a representative about the overage. They will not refund anything to me …
I get a bill for $297, The next month I get a bill for $1100ish so I call to see what is going on. They are like, “oh yeah, we estimated your bill last month, and now you are paying the difference from the estimate and real usage.” Where …
Updated Review:
Bad webpage, it has been trouble some for far too long! But the company has …
This is the worst utility company I have ever dealt with. Call the “customer service” line and discuss my account. I arrive at the office and the notes that were entered into the system arent there. Then go through it all over again at …
The website for online bill pay is completely awful. It looks like they had it created back in the 80s, and never bothered to update anything. They have absolutely no way to recover your username unless you call them, and they are only open …
online payment is a joke. I’ve paid my bill 5 times and they refunded me all 5 times. when I called they said the bank information that I gave them was closed so I entered it in again and triple checked it before paying the bill the 5th time. HIGHLY unsatisfied. 10/10 would not recommend to even my worst enemy.
Rude customer service. Called to get new service set up and they kept confusing my name with the previous tenants that lived there and trying to charge me for someone else’s services. I had to call 3 times to get service set up. I remained …
A small child could develop a better online site to pay bills. Check the upper left hand corner of the payment site for your amount due……it never matches the actual invoiced amount. …
I have had exceptional service from Dakota Electric. Last year on July 4 we lost power from out main external source. They came out in the early evening, were so helpful and fixed the issue. A second call recently for a minor issue resulted …
I drop off my payment because they are so slow to post it when mailed. I dropped off my payment in their payment box in the afternoon because there was no attendant in the window. Payment never got posted. Called them and told me they …
Absolutely abhorrent customer service. All of their reps are condescending and rude. I’ve had multiple times where I’ve called and they’ve talked over me, yelled at me, and frequently lied to me about payment options. …
I had Dakota Electric for about a year and a half and it was overall as great as you’d expect electricity to be. However, the online bill pay system is a complete joke. I would get locked out of my account at least every other month because …
Their customer service is top notch! Brenda is so sweet and helpful. Their net metering program is great too. Went through Everlight Solar for my system. Great combo! Thanks Dakota electric for making process seemless
Absolute worst electric company in the world to deal with. 1st apartment we had in Burnsville we paid our electric bill for 6 months (around $70-$90 a month) and then they said they’ve been billing us wrong and slapped us with a $640 bill …
I have had excellent experience with Sharon in customer service. She has helped me more than once spread out my electric bill when it was high over 3 payments to give me the time to make up the payment. There are policy limits to what any …
Service is fine, but looking at reviews six years ago their online bill pay was terrible. Fast forward to today….It’s still god awful. The 20 different steps to pay my bill with a credit card is ridiculous.
I am on a fixed income. I have energy assistance. I had a CREDIT in my account, but I like to save the credit for the summer months when my bill is the highest. So I paid for the month but I had made a mistake when I paid my rent (I …
The customer service people at Dakota Electric are GREAT! In the past 3 years I have needed copies of old bills to provide proof of identity in a case of identity fraud. I have requested info over the phone and via email and both times …
The water heater in the house I just bought was acting up. The person I talked to on the phone was very helpful. He was knowledgeable about the system and was able to explain the likely problem. They sent a technician out the next day to …
I have a very hard time giving Dakota Electric even the one star.
Their website is very difficult to navigate for easy bill pay, and as far as I know they do not have a mobile application to keep up to date and quickly check …
Have some 3rd party asking me questions about my service. Last time I checked I never gave Dakota Electric permission to give out my information to someone else. I only used you guys cause my grandmother gave 20 plus years of service to your company. Should start thinking about how you gained your customer base.
This is the worst electric company I have ever done business with. Their website is nearly impossible to use. Apparently I have 3 different accounts, and the one that I have been using to pay my bills has been “disconnected” without me …
Less than 1 star is I could. They do not care about you at all and do things in the most ridiculous way. Their customer service especially whoever works past 7 pm needs extra training on how to talk to people as most of them here do. The …
Extremely unhelpful customer service, along with an out dated web site. But since I like energy, I’m forced to use their service due to a river not running past my mill.
I have actually had a really good experience with them, generally it’s incredibly difficult to deal with utility companies, they are usually cold and unforgiving but Dakota has really been great with me, very empathetic and willing to work …
Dakota Electrics slogan should be: “proudly keeping refrigerators warm since 1937”. Need to contact them but you have no power and your phone is dead? Just drive to the nearest Red Wing shoe store. They will be the ones stuck in a Chinese …
Trying to pay our electric bill because they turned off our electric in the middle of winter when it’s 27 degrees had a payment plan they disregarded and no one is answering the phone just ghetto. Rude lady when we called the first time. Phone is crackling when we call them like what is this company?? Just go through xcel if you can.
This company has no clue how to handle billing. They somehow manage to screw up something that should be fully automated. Check your bills over before paying them, there’s a good chance you’re being over charged due to “missing” payments.