Dalton Utilities has operated as a public utility since 1889. Dalton Utilities provides potable water, electrical, natural gas and wastewater treatment services to the City of Dalton and portions of Whitfield, Murray, Gordon, Catoosa and Floyd counties. Beginning in 1999, Dalton Utilities branched into telecommunications with broadband services to large industrial/commercial customers. In 2003, Dalton Utilities launched its OptiLink family of services and now provides broadband, cable tv, telephone and internet services to area residents and businesses. Dalton Utilities serves approximately 50,000 customers and employs over 300 area residents.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1200 Vd Parrott Jr Pkwy, Dalton, GA 30721
Dalton Utilities has the LITERAL worst customer service I’ve ever experienced in my life. They speak over you, have an entitled attitude, and don’t listen well enough to answer your questions correctly. I’m always so disappointed by the …
Really great place friendly people
Horrible customer service.
IF I COULD GIVE ZERO STARS I WOULD.
We just called and the lady name grace she hanged up on me if she don’t like to speak with costumers she doesn’t need to be working there.
They have shut our water off 3 times without us receiving a bill! Once I can get, paperwork backup whatever. But 3 months in a row?!?!?!
Dalton Utilities they work so hard to get this big city going, Great customer service and Optilink also Good internet service fair price.
In that past few months my bill went from 150ish to today the bill saying over 300. Why!?
I have been a customer with Dalton Utilities since 2013. I have never written a review and wanted to take the time to do that today. I feel that the staff at DU have always taken the time to help me and are always knowledgeable. Not once …
I have lived In several states during my life. This town is the worst for losing power.
It seems like every month we experience a problem with power and Opti Link
I would say that they have the worst customer service, but they have absolutely NO customer service at all! Never available, and even their automated line doesn’t work. It’s a joke, companies turn on an automated phone service and have no …
another job well dine by Dalton Utilities! huge limb fell onto wires in my back yard called ine day they were here the next removed the limb cleaned uo everything. thank you again !
AMBER. I hope I am getting her name right. Binfield or something maybe was her last name. I was just so frustrated I don’t remember. Let me tell you that I was EXTREMELY upset with how things I was with Dalton utilities ultimately due to a …
I have no complaints about Dalton Utilities EXCEPT we can’t afford our bill with all these high fees now. It’s draining people. Please stop overcharging your customers.
The lobby was closed during normal business hours. There was a huge line bc all 4 of the kiosk were not working right. It was taking everyone longer than what it should have to pay their bills bc of the kiosks malfunctioning. Then the kiosk …
Dalton utility doe’s not stand behind their word. I had a water leak that was very severe but took a while to locate and expensive to find and repair. Dalton utility said they would take a one time a year high bill for the high water usage. …
Dalton utilities is getting ridiculously expensive. My bill has gone from 185 to 330 within the last 2 month. They still have the oudasity to say there rates are going to go higher. I guess this where the saying goes the richer get rich and the poor get more poor. If I could change companies I would.
Their Bill is normally $35-50 . Moved to a new Home first Bill was $120, second Bill was $140 asked to send someone out that I’ve never had a bill that high, customer service states I must have been cleaning alot?????? I’ve lived on my own …
They are lying . Telling people they are using more energy and that their Kw rates have gone up. My bill also sky rocketed these past 2 months . I had one of $289 and this next one is $258 . my bills were only about $150 or a little more …