Davidson Water, Inc. is an utilities company based out of 7040 Old US Highway 52, Lexington, North Carolina, United States. See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
7040 Old US Highway 52, Lexington, NC 27295
Against online stated policy, but made me pay the last tennants water bill in order to get water. Clearly A monopoly blackmail policy. Will cheat you anyway they can, will cutt off your water off, to charge reconnect fee if you miss a …
Pleasant and helpful staff.
They are all stuck up and really rude !
Very nice company
To much
Love that company
Professional and dedicated employees. Always happy to help, no matter what!
Incredibly rude customer service.
Other than that no complaints.
Poor service. No number to call for emergency after hours!
Any questions and concerns are always addressed immediately and professionally, great service
Why does the water smell like fuel?
I have always been pleased with the service and responsiveness I have received from Davidson Water.
I’ve done business with them for over 25 years. Always professional and willing to help.
I wish I could avoid my bill the way they avoiding helping when you are not receiving what you’ve paid for…… No respect for paying customers at ALL!
Not exactly helpful on the phone…
Rude and unprofessional especially the girl Hannah she is very rude to you on the phone
Really don’t want to give any stars. . . .
So rude and unprofessional. Didn’t know it was my job to read the meter for leaks until today.
My bill was $60 or less for a year and a half of living in my apt. My last bill was $198 needless to say my deposit was stolen! HIGHWAY ROBBERY! Thieves BE WARNED!
I think it’s pretty bad when the water company won’t make an adjustment on a high bill due to a water leak. I had a crawl space water heater leaking and didn’t realize it until I got a water bill that had tripled. I started checking and …
This water here in Southmont stinks of chlorine. Dos anyone monitor it. I will be calling the state Monday about this
I have been in my home for 5 months and only received 1 bill…..you really need to send out bills monthly.
The people who answere the phones are extremely unprofessional. I called to see what my past due amount was and the women on I was speaking with started laughing then still didn’t tell me what I had asked I had to ask twice what the amount was I owed.
Hannah is the best helper she is the only one I call and ask for!!
Anytime I madeva call they helped and were very knowledgeable and friendly
Was able to talk to Scotty treated us very professionally and took care of us and any timely manner. Thank you very much Scotty for serving us today keep up the good work.
Hannah was very professional and very polite on the phone. Could not have asked for better service!
Rude, inconsiderate, and do not care for their customers.
These people are to lazy to do their job.. A family member received a bill saying they used 44,000 gallons and when they called to let them know about it they said it wasn’t their problem and for them to deal with it.. They got it way to …
Shut off notice not right when not behind and shut off on due date of bill this is weird. I would think you get shut off notice like if it’s 2 bills only and not for only 32.$ and something. Cut off month before without notice also. …
Worst customer service from Hannah…could have cared less and had no solutions beyond “not our problem”. When they are the only provider they can treat their customers in a rude, uncaring and unprofessional manner. If I had options, I would have canceled the service. Customer for 10 years never missed paying a bill and never late.
Thank you Karen!! You helped me more than you realize! Just going through so much right now and to meet someone willing to help and share her wisdom. Thank you for helping my family. We say 10 stars 🌟 …
I have never had trouble with this company, other than trying to pay my bill online. Id rather talk with a representative on the phone, so that i can have confirmed payment and quality of services rendered.
Called to transfer service, on hold for 40 minutes then got hang up. I called again and waited for an other 39 minutes to get an answer. It’s terrible!!
Billed me wrong for 2 effing years. 2 years.
I had a billing issue and spoke with Natalie. She was super helpful, very professional and immediately resolved the issue. Excellent customer service.
Always been great to me with no problems. Called today to pay by phone and was pleasantly surprised with how efficient and pleasant the experience was
Hannah is the MOST unprofessional and rude CSR I have ever had to encounter. We called about using our water protection as our normal consumption is 3,000-4,000 gallons and it spiked to 12,000+! We had just remodeled our Master Bath and …
Tracy is awesome!! She went out of her way in getting me the information I needed, information I was unable to retrieve from the website. Great customer service was provided!
These people need extended hours to accommodate people with 3rd shift hours. They control one of the most vital resources needed for humans to live and they can’t be bothered to be around more than a 10 hour day?
Tell your boy in truck in 131 to learn how to drive. Dash cammed everything 👍 You can tell he’s never pulled a trailer.
All but hit the front of my car. I had to slam on brakes with my wife and 3 year …
Very upset with them right now..(feel scammed) .Always pay early an on line.but they ask for an email address. Gave it not knowing (unclear stated on line) I was actually opting out of paper billing & email had been hacked so didn’t get a bill. They should have to send u a written cancellation
The worst at working with you when you have a big leak and need to make payment arrangements. One arrangement only every 6 months and a water bill adjustment ONCE every TWO YEARS!!
I have been a Davidson Water customer for over 30 years. I have experienced nothing but good service the entire time. I have spoken to Hannah in the billing department a few times and she has been nothing but pleasant and professional …
Happy with my service. I’ve been a customer for over 12 years. Anytime I’ve had a leak, they have worked with me to adjust bill when I made repair. I truly appreciate the customer service I receive.
I haven’t even moved there but we are off to a good start. Of all the utilities I opened an account with I have never once have to come in and present my ID to validate myself. I am going further south and I may have made a bad decision having to live in this area.
They overcharge for sewer! Our bill is 80% sewer costs. If there were more options I would choose another company. This bill is outrageous! When I called about a water leak they told me to cut the water off and on myself and would not …
I had a water issue and used a ton of water. Got it fixed, called and talked with Scotty who was very nice and helpful. Since the house is vacant he said he could adjust my bill if I took an additional picture of my meter. I called back …
Just because this is the only choice of a service to your customers doesn’t mean the customer service has to be so terrible. Hannah didn’t even try to look further into the situation or suggest someone else that could look further into the issue.
Terrible, rude customer service! We have several accounts with them. We sold one home and I tried to access my account online to see the amounts we had paid for the last 2 years for tax purposes. It would no longer allow me to access the …
We just started with this company recently and I tell you our family couldn’t have been more grateful to Karen, the kind lady at the drive through window. She helped us more than she’ll ever know! Thank you Karen, so much for your kindness and wisdom. You was right 😉 …
Cant belive a water company responsible for 1000s of people never answers the phone and still doesn’t have a call center help line with dedicated staff..it 2022 not 1972 get with the times people
Cuts my water off over $65 dollars and my grandmas been in service with them foreverrrrrr yearsssss pays there employees good and they can’t even pick up the phone call or text to let u know it’s gonna be disconnected! sorry I live in the …
I know you guys don’t care about reviews as this is our only option except if I want to dig a well. The water got shut off which Is my fault, I know but I gathered up the 190 dollars to pay it. Apparently I was 20 cents short but there …
Their website is so old school that you can’t even enroll in automatic payments. If water corporations weren’t monopolized by area and we could choose which company to utilize, I would never willingly pick this one.
So negative I will find another way to pay my bill every time I call I get a negative attitude!!! If the staff is not happy not the customers issue. Preform your job correctly and with respect!!!!
To try to pay a bill online is absolutely ridiculous.. the website is way out of date and will not work properly on a mobile phone. I tried to reset my password and followed the steps given to me and the sight continued to give me error …