What a mess. I’ve had them for a couple of years and have put up with missed late or poor service with continually increasing rates. There are enough other options out there do yourself a favor and pick one of those.
Great company that has had some service issues…but they worked on it and they have the best prices around. Service has gotten much better and they restored my trust in them.
The worst customer service ever!!!! I pay in advance for a year of service and constantly have to fight with them to get my trash picked up. Soon they will want you to load the truck for them as it drives by. Please do yourself a favor and use another company.
If you use this business and pay for recycling be sure to put it in blue or clear recycle bags, or leave loose in recycling container ( not provided). You will not see this info on their web site.
Well seeing the reviews here i know why… When you call in to get service the phone system is adorable it does not give ques to anyone only dial by name ended up having to hit 0# to get someone to answer. then got quoted 30.01 a month …
while our trash is typically picked up, their service is awful, we had a billing issue, which took 4 phone calls over the course of 2 weeks to resolve. Our cans are routinely left sitting in the middle of the street. Every week I have to pick up trash out of the yard that has been spilled by DCI.
Absolutely horrible. What an eye sore and embarrassment to the neighborhood to have trash sitting out twice a week, never to be picked up, in spite of having paid the company to do so! This has happened too frequently over the months to …
They pick up the trash unless they have a truck broken down. In which case they will not pick up anything. One time it took a week to get it running again, and there was no back-up for the broken down truck. No discount on services for that month was offered.
The worst in Ellis county. They want their money paid on time, but you won’t get your trash picked up regularly. Maybe 3x each month if lucky. Especially BAD!! around any holiday. Office person always had an excuse (read Liar) why trash …
Payed trash company and it’s sitting outside not picked up and office closed. What a embarrassment. Don’t know why my husband ever changed to this company. Changing back as soon as possible. Never had poor service with other one. It was …
Last August, we were suddenly left in the lurch by our now defunct trash service. A friend, who was also deserted by the same trash company, told me about DCI. Immediately, I signed up with DCI. Despite the sudden influx of thousands of desperate clients, DCI has been fantastic. Thank You very much DCI!❤️
DCI stepped up when our previous company closed with no notice. They are on time every week and communicate so well with their customers. If their phones are down, they post on Facebook letting us know. Any time I’ve had questions about our service they answer them quickly and thoroughly.
They want you to pay the bill but they don’t pick up the trash. I had to go out of town one week. Bills were all paid up and my account was current. My poor wife walked 8 trash bags out to the curb only for them to drive right by in the …
Like all of the other reviews, mine is the same. Terrible customer service, yet their website reads as though it’s their number one priority. We’ve had this service for over 3 years with continued problems. There have been numerous times …
They came before 11:00 on the scheduled days, sent out notices regarding when they would not make pickups. Did not spill trash all over the streets and did not tear up the trash containers. Their billing was my only problem, sent me bills from over six months ago, that I had to validate receipts for from My bank account.
Got dumped by roAch waste company with no notice or even a refund in the middle of August. Went online with DCI n filled out the sign up form n within a few days they got back to me n said they’d be more than happy to do business with me. …
DCI has been providing my trash service for many years (over 10). They are a great company and I set it and forget it!. Its picked up every week and there is no problems. Love this company!
Our area recently annexed, changed waste companies; HOWEVER, with DCI still as our garbage service company… knowing our services would end August 31st, serviced us once a week! Instead of the arranged AND paid for, Monday and Thursday, …
We have been customers for about five years. Very happy with service. Never had any issues. Just today, April 15, 2022, I was half way down my driveway with trash when the DCI truck passed. They saw me, backed up, took the trash, and wish me a good weekend. Very impressive customer service. Above and beyond, I’d say.
Used this company for years. They’ve missed a few pickups over the years, but were willing to send someone out that same week. Been late on my monthly payments many times and never had service suspended. Now it’s under new management and I …
We’ve had DCI for many years, since they first offered service to this area. We even encouraged other people to switch to them. All in all we’ve been satisfied with the service. Sometimes they come a little late, but they eventually come. …
Roach just up and quite us, so I called DCI and they have been picking up every since and I have no complaints. I have a big trash box with trash cans in side it, so when ever I have trash I just drop the trash bags in the trash cans any …
WARNING ⚠️ they have missed my trash every Monday of February I call and they tell me sorry we will send someone out right away. they didn’t pick up until Thursday on one of my scheduled pick up days. So I called and canceled my service …
3rd Strike for 3 Months in a roll of having MISSED our MONDAY Pickups. Once it was said they were by before 7am so they would come back by, never saw then until Thursday. Again missed said they would check and let me know, then TODAY. Mind …
They started out as a great company, but grew too quickly. Pickups are missed on a regular basis and customer service is lacking.
good job
Great service and a great place to work
They haven’t picked up my trash in 2 weeks
Wonderful people. I love them all
What a mess. I’ve had them for a couple of years and have put up with missed late or poor service with continually increasing rates. There are enough other options out there do yourself a favor and pick one of those.
Love DCI great family to do work for
We’ve used them for years, and the rare times we have had an issue, it’s been corrected quickly.
Great company that has had some service issues…but they worked on it and they have the best prices around. Service has gotten much better and they restored my trust in them.
The worst customer service ever!!!! I pay in advance for a year of service and constantly have to fight with them to get my trash picked up. Soon they will want you to load the truck for them as it drives by. Please do yourself a favor and use another company.
If you use this business and pay for recycling be sure to put it in blue or clear recycle bags, or leave loose in recycling container ( not provided). You will not see this info on their web site.
Well seeing the reviews here i know why… When you call in to get service the phone system is adorable it does not give ques to anyone only dial by name ended up having to hit 0# to get someone to answer. then got quoted 30.01 a month …
while our trash is typically picked up, their service is awful, we had a billing issue, which took 4 phone calls over the course of 2 weeks to resolve. Our cans are routinely left sitting in the middle of the street. Every week I have to pick up trash out of the yard that has been spilled by DCI.
Absolutely horrible. What an eye sore and embarrassment to the neighborhood to have trash sitting out twice a week, never to be picked up, in spite of having paid the company to do so! This has happened too frequently over the months to …
They pick up the trash unless they have a truck broken down. In which case they will not pick up anything. One time it took a week to get it running again, and there was no back-up for the broken down truck. No discount on services for that month was offered.
The worst in Ellis county. They want their money paid on time, but you won’t get your trash picked up regularly. Maybe 3x each month if lucky. Especially BAD!! around any holiday. Office person always had an excuse (read Liar) why trash …
Payed trash company and it’s sitting outside not picked up and office closed. What a embarrassment. Don’t know why my husband ever changed to this company. Changing back as soon as possible. Never had poor service with other one. It was …
Last August, we were suddenly left in the lurch by our now defunct trash service. A friend, who was also deserted by the same trash company, told me about DCI. Immediately, I signed up with DCI. Despite the sudden influx of thousands of desperate clients, DCI has been fantastic. Thank You very much DCI!❤️
DCI stepped up when our previous company closed with no notice. They are on time every week and communicate so well with their customers. If their phones are down, they post on Facebook letting us know. Any time I’ve had questions about our service they answer them quickly and thoroughly.
They want you to pay the bill but they don’t pick up the trash. I had to go out of town one week. Bills were all paid up and my account was current. My poor wife walked 8 trash bags out to the curb only for them to drive right by in the …
Like all of the other reviews, mine is the same. Terrible customer service, yet their website reads as though it’s their number one priority. We’ve had this service for over 3 years with continued problems. There have been numerous times …
They came before 11:00 on the scheduled days, sent out notices regarding when they would not make pickups. Did not spill trash all over the streets and did not tear up the trash containers. Their billing was my only problem, sent me bills from over six months ago, that I had to validate receipts for from My bank account.
Got dumped by roAch waste company with no notice or even a refund in the middle of August. Went online with DCI n filled out the sign up form n within a few days they got back to me n said they’d be more than happy to do business with me. …
They are always timely, always clean out the can, and willing to pickup anything extra we might have. Very satisfied.
DCI has been providing my trash service for many years (over 10). They are a great company and I set it and forget it!. Its picked up every week and there is no problems. Love this company!
Our area recently annexed, changed waste companies; HOWEVER, with DCI still as our garbage service company… knowing our services would end August 31st, serviced us once a week! Instead of the arranged AND paid for, Monday and Thursday, …
We have been customers for about five years. Very happy with service. Never had any issues. Just today, April 15, 2022, I was half way down my driveway with trash when the DCI truck passed. They saw me, backed up, took the trash, and wish me a good weekend. Very impressive customer service. Above and beyond, I’d say.
Used this company for years. They’ve missed a few pickups over the years, but were willing to send someone out that same week. Been late on my monthly payments many times and never had service suspended. Now it’s under new management and I …
We’ve had DCI for many years, since they first offered service to this area. We even encouraged other people to switch to them. All in all we’ve been satisfied with the service. Sometimes they come a little late, but they eventually come. …
Never had a problem, sometimes come late in the day, but they always come. Had to call to set up automatic billing, but that was easy. …
Roach just up and quite us, so I called DCI and they have been picking up every since and I have no complaints. I have a big trash box with trash cans in side it, so when ever I have trash I just drop the trash bags in the trash cans any …
WARNING ⚠️ they have missed my trash every Monday of February I call and they tell me sorry we will send someone out right away. they didn’t pick up until Thursday on one of my scheduled pick up days. So I called and canceled my service …
I have been a customer of DCI since 2013. DCI takes great care and never misses a beat! Great company to do business with.
DCI is great trash service! Anyone looking for a trash pickup? I highly recommend DCI. Rates are reasonable & they have never missed a pick up!
3rd Strike for 3 Months in a roll of having MISSED our MONDAY Pickups. Once it was said they were by before 7am so they would come back by, never saw then until Thursday. Again missed said they would check and let me know, then TODAY. Mind …
This place is COMPLETELY incompetent!
As a new customer, I hauled about 100 cardboard boxes that were broken down and …