Good customer service in the office. Very backward with the quality of internet service provided when compared to most of the country. Very pricey for bandwidth offered.
Decca drives me crazy. All we have is basic cable and WiFi. It constantly is interrupted. Makes streaming very frustrating. Even the basic cable breaks up. We have very,very few options where I live.
They are the worst! Extremely overpriced, and they live on their own time. Our internet is down AGAIN, and no answer from tech support, because you know, Sunday….
Being new to the area one month now .. and not much for TV watching the basic channel line up isn’t the best, please get a national news station and the weather channel as part of basic.. this day and age we need national news more then the …
Jennifer was so helpful and understanding. My husband passed away the 4th. A few changes had to be made. She made the process so simple for me. Very amazing experience.
For almost 2 months I trying to contact them and I can’t because they are busy all the time, I don’t have any channels even to watch the news, but who care about, no one, today a call several time but is the same to busy, and is only 3.45 pm.?Welcome to Oak Run. God Bless America .
I live in Pine Run Estates so it’s my only option for internet!! The tv included in the amenities is trash! The channels go in & out! You call Decca, no one cares! The internet is snail speed not high speed as they lead you to believe!
Upgrade Decca!!! Get a clue!!!
Oak Run’s Decca cable is actually a Dish Network system. Internet goes out frequently late night. Speeds are not what they claim . Expensive for what you get. Rules are quirky and unforgiving. The usual run around as with cable and …
When you consider the value you’re getting for the price of your amenities compared to other neighborhoods oakrun is outstanding. I give it a five star. I have lived in this neighborhood for going on 5 years I have not experienced any problems that other neighborhoods wouldn’t experience and for a lot less.
The Cable TV service is NOT the best. They keep bragging every month in the newsletter how wonderful their service is and they are just about all digital. Expect your channels to freeze OFTEN. They “claim” the issue is that they get …
The 1980s called and they want their cable company back! No 24×7 support or billing. No online payments. They don’t even take credit cards. They print hand-typed invoices out of Microsoft Word using a template that obviously goes back to …
5 years ago when we first started with decca it was smooth, no drops consistent cable,over the last year we have had multiple drops a day with frozen television signals and dropped internet signals. It came down to when we lost all the …
Worse cable service in my lifetime. Can’t ever get anyone on the phone when you have a problem. All voicemail boxes are full so you can’t leave a message. Just ridiculous.
Terrible!!!! After repeatedly losing my internet and remaining on hold for almost an hour, I was told that I had too many devices that are using bandwith and that I needed to upgrade my internet speed. I upgraded from 10 mps to 50 mps. I …
Would give Minus 5 stars for channels included in the HOA. Now we don’t even get CBS! FIX IT, YOU MAKE PLENTY OF MONEY OFF US. What a joke, CBS forced you to blackout the channel?
Decca is trash… Pria is a horrible property owner … her parents would be ashamed of what she did to Oak Run …. stay away from …. get streaming services… the cable is trash .. like Pria…. the internet is horrible… no customer service…..
I feel abused, and bad for the older people that use their internet services or any service they offer. I had old equipment I didn’t know, they didn’t tell anyone, i went out and bought a new router and modem, it worked but still …
Available stations are pitiful, the long running list of channels is hilariously outdated, you have to wait till it comes back around to see what’s on, you cannot scroll. I have never seen anything so pathetic. I pay $70 for so so internet that constantly is overwhelmed and slows to a crawl or just stops working.
Worst I’ve ever dealt with. Showed up initially on time and things looked good. They however did not activate all the jacks in the rooms. Had to wait another week for them to return because they were so busy. We altered or time to fit the …
Decca digital solutions is by far the worse cable company that we’ve ever had in the history of patronizing a cable company !!!! The equipment is out dated and malfunctions 99% of the time, the customer service is terrible(and that’s if …
Very poor selection included in their basic cable TV plan. Lost the ABC channel completely. Was using Locast for ABC but now it’s offline as well. I can’t say how their internet is because I use Centurylink Fiber which I’m very happy with. Update: Lost 2 more channels on the 1st of Jan. Yay!
Our service has been just okay. We increased our internet speed but still have buffering issues. We cancelled our TV but still pay $69 per month for internet, for only 50 mbps, which is ridiculously high. Unfortunately, Decca is a monopoly, …
Wow, unreliable internet. Lose frequently, get attitude when try to call and get help. Last time they threatened to just turn off my service. Wish I had another option in Oak Run. The cable quality sucks as well, we just do not watch …
Office and management are very rude! Plus we had a new line run at our house. We connected the DVR and cable wires to our TV ourselves instead of paying them to do it. Turned on TV–nothing. Called office and they said they could fix it …
The worst cable service in the history of Cable. They have monopoly over Oak Run. Can’t use a company of your choosing. The Biggest rip off calling regular channels basic cable. I have had cable all over the country and never seen such a …
Problem with internet. Called and was told to return box and get a new one. Agent tells me there is a problem with internet and we can send a tech to your house. Why if the problem is outside not inside? I can give you a new box but you are …
The worst service I have ever experienced with cable/internet.
They overcharge and abuse everyone on this network. Main reason I’m leaving this community.
Nasty customer service! I don’t even live there, but trying to help my mother who lives there. These people are a disgrace to any cable company out there. They are rude and like to threaten people but yet they won’t answer their phones to even talk to you I can’t wait for the new company to come in and say bye-bye to Decca.
No stars, this company’s internet is horrible. I even upgraded to a higher speed, but I’m constantly getting kicked out of streaming. It buffers as if I had dial up. I wish I had another option for service.
If I could, I’d given it negative stars! I live in Oak Run and for the life of me I have never heard of a business that never has anyone answer the phones when you call. Know matter when or how many times you call No one ever answers the …
Rather not
Poor response time
Good and very nice
Okay
Great to have. Power
Not worth the time or money.
Always there to help.
Great customer service!
Very nice and helpful representatives
Good job
Rude and extremely high priced.
Very easy people to work with
The people are wonderful and efficient. Thank you
The worst cable very expensive never answer phone
Very,very nice good customer service from the front desk.
They moved the office and the guard neglected to tell me so I was on a fishing expedition.
I’d give 0 stars if I could horrible company
Worst possible customer service in existance in the entire universe.
Dreadful Service!! The company is operated by a family of bloviating buffoons.
Decca has no glue on good customer service.
Dropbox outside makes it easy to adhere to social distancing!
They don’t provide what people want and are very poor with people skills
Horrible customer service very rude on the phone!
Fantastic group of people very helpful in all my cable questions both on the phone and in person recommend Decca cable highly
Prices way to high. Service for internet poor. Was charge 76.95 for 50 meg
If there were 0 stars that would still be too good. Poor service, outages are a frequent occurrence.
Moved into Oak Run. 2 weeks without internet or tv service. We will pass on Decca after reading the reviews!!!
Good customer service in the office. Very backward with the quality of internet service provided when compared to most of the country. Very pricey for bandwidth offered.
Had to wait outside,even with a mask and an appointment. Wish there we’re a bench to sit on while you wait. Friendly and appoint was quick.
Decca drives me crazy. All we have is basic cable and WiFi. It constantly is interrupted. Makes streaming very frustrating. Even the basic cable breaks up. We have very,very few options where I live.
Remote for DTA stopped changeing channels on our LG TV. Got new unit they tuned to a LG in office and new remote is just fine.
They are the worst! Extremely overpriced, and they live on their own time. Our internet is down AGAIN, and no answer from tech support, because you know, Sunday….
They advertise 100mg of service but I would like a whole gram of interwebs not 100milligrams.
Being new to the area one month now .. and not much for TV watching the basic channel line up isn’t the best, please get a national news station and the weather channel as part of basic.. this day and age we need national news more then the …
The price is somewhat fair. No big issues so far with getting wifi reception and staff is friendly.
Jennifer was so helpful and understanding. My husband passed away the 4th. A few changes had to be made. She made the process so simple for me. Very amazing experience.
For almost 2 months I trying to contact them and I can’t because they are busy all the time, I don’t have any channels even to watch the news, but who care about, no one, today a call several time but is the same to busy, and is only 3.45 pm.?Welcome to Oak Run. God Bless America .
I live in Pine Run Estates so it’s my only option for internet!! The tv included in the amenities is trash! The channels go in & out! You call Decca, no one cares! The internet is snail speed not high speed as they lead you to believe!
Upgrade Decca!!! Get a clue!!!
Oak Run’s Decca cable is actually a Dish Network system. Internet goes out frequently late night. Speeds are not what they claim . Expensive for what you get. Rules are quirky and unforgiving. The usual run around as with cable and …
When you consider the value you’re getting for the price of your amenities compared to other neighborhoods oakrun is outstanding. I give it a five star. I have lived in this neighborhood for going on 5 years I have not experienced any problems that other neighborhoods wouldn’t experience and for a lot less.
service staff is great -love that we can walk in or call and get a live person locally and they handle our stuff ..
Does anyone ever answer the phone? Horrible slow internet, completely outdated.
The Cable TV service is NOT the best. They keep bragging every month in the newsletter how wonderful their service is and they are just about all digital. Expect your channels to freeze OFTEN. They “claim” the issue is that they get …
The 1980s called and they want their cable company back! No 24×7 support or billing. No online payments. They don’t even take credit cards. They print hand-typed invoices out of Microsoft Word using a template that obviously goes back to …
5 years ago when we first started with decca it was smooth, no drops consistent cable,over the last year we have had multiple drops a day with frozen television signals and dropped internet signals. It came down to when we lost all the …
Worse cable service in my lifetime. Can’t ever get anyone on the phone when you have a problem. All voicemail boxes are full so you can’t leave a message. Just ridiculous.
Terrible!!!! After repeatedly losing my internet and remaining on hold for almost an hour, I was told that I had too many devices that are using bandwith and that I needed to upgrade my internet speed. I upgraded from 10 mps to 50 mps. I …
Would give Minus 5 stars for channels included in the HOA. Now we don’t even get CBS! FIX IT, YOU MAKE PLENTY OF MONEY OFF US. What a joke, CBS forced you to blackout the channel?
Decca is trash… Pria is a horrible property owner … her parents would be ashamed of what she did to Oak Run …. stay away from …. get streaming services… the cable is trash .. like Pria…. the internet is horrible… no customer service…..
Worse cable company possible. They have no customer service and only care about your payment vs you as a person or community member. Do not recommend.
I feel abused, and bad for the older people that use their internet services or any service they offer. I had old equipment I didn’t know, they didn’t tell anyone, i went out and bought a new router and modem, it worked but still …
Available stations are pitiful, the long running list of channels is hilariously outdated, you have to wait till it comes back around to see what’s on, you cannot scroll. I have never seen anything so pathetic. I pay $70 for so so internet that constantly is overwhelmed and slows to a crawl or just stops working.
Worst I’ve ever dealt with. Showed up initially on time and things looked good. They however did not activate all the jacks in the rooms. Had to wait another week for them to return because they were so busy. We altered or time to fit the …
Decca digital solutions is by far the worse cable company that we’ve ever had in the history of patronizing a cable company !!!! The equipment is out dated and malfunctions 99% of the time, the customer service is terrible(and that’s if …
Very poor selection included in their basic cable TV plan. Lost the ABC channel completely. Was using Locast for ABC but now it’s offline as well. I can’t say how their internet is because I use Centurylink Fiber which I’m very happy with. Update: Lost 2 more channels on the 1st of Jan. Yay!
Our service has been just okay. We increased our internet speed but still have buffering issues. We cancelled our TV but still pay $69 per month for internet, for only 50 mbps, which is ridiculously high. Unfortunately, Decca is a monopoly, …
Wow, unreliable internet. Lose frequently, get attitude when try to call and get help. Last time they threatened to just turn off my service. Wish I had another option in Oak Run. The cable quality sucks as well, we just do not watch …
Office and management are very rude! Plus we had a new line run at our house. We connected the DVR and cable wires to our TV ourselves instead of paying them to do it. Turned on TV–nothing. Called office and they said they could fix it …
The worst cable service in the history of Cable. They have monopoly over Oak Run. Can’t use a company of your choosing. The Biggest rip off calling regular channels basic cable. I have had cable all over the country and never seen such a …
Problem with internet. Called and was told to return box and get a new one. Agent tells me there is a problem with internet and we can send a tech to your house. Why if the problem is outside not inside? I can give you a new box but you are …
The worst service I have ever experienced with cable/internet.
They overcharge and abuse everyone on this network. Main reason I’m leaving this community.
Nasty customer service! I don’t even live there, but trying to help my mother who lives there. These people are a disgrace to any cable company out there. They are rude and like to threaten people but yet they won’t answer their phones to even talk to you I can’t wait for the new company to come in and say bye-bye to Decca.
No stars, this company’s internet is horrible. I even upgraded to a higher speed, but I’m constantly getting kicked out of streaming. It buffers as if I had dial up. I wish I had another option for service.
If I could, I’d given it negative stars! I live in Oak Run and for the life of me I have never heard of a business that never has anyone answer the phones when you call. Know matter when or how many times you call No one ever answers the …