Delta Dental of Colorado is a nonprofit dental benefits company with a mission to improve the oral health of the communities we serve…something we … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
4582 S Ulster St Ste 800, Denver, CO 80237
Delta sucks!!!!!!
Customer service has no answers. Not helpful whatsoever.
WORST company I have ever worked with.
This company is horrible. The worst customer service. Don’t bother
I appreciate the response to my concerns, and thanks for your help, Nick
Amazing company that gives back to the community. Meets our needs
Recently decided not to cover night guards seems cheaper that gum grafts and cracked teeth.
Wow called them at 9:30 and its the voicemail and it says their hours are 8-4:30?? When 8pm to 4:30am?? Give me a break
I was courteously and promptly helped. I wish all help desks worked this well.
This is a great option for people who want to be scammed!
Was very easy to reach and get info regarding patient:) thank you!
No functional callcenter for immediate assistance.
How can you rate your ownself???
I HAVE ATTEMPTED CALLING DELTA DENTAL OF CO SEVERAL TIMES AND EVERY TIME I HAVE GOTTEN A MESSAGE STATING CALL CANNOT BE COMPLETED. VERY UNETHICAL AS I VERIFY ELIGIBILITY AND BENEFITS ON A DAILY BASIS FOR MY PATIENTS. THIS NEEDS TO BE FIGURED OUT ASAP!
Where do I even start…
I have been waiting for three months for my money. I have called twice and get the run around. Total joke
Worst customer support ever. Not the people but the machines and bureaucracy of it all. I’m sad I have to use this and hope no one else does either.
This is the worst insurance .Your better off not having it as they don’t cover anything.Horrible customer service.They don’t care.
Even the act of updating your address with them is an effort in frustration
Way to be subtle helen drexler!
Does not cover the most basic procedures. The coverage level is absolute garbage. I’d be better off without any insurance.
I wish I could give minus star points! I have been trying to get some information on coverage, and I want to talk to a person, not a recording, but can’t do it. Ridiculous that there is no way to get to customer service representative! Super frustrated, and my questions remain unanswered.
I find delta does a good job, fair and reasonable and have a close working relationship with dentists, which makes the process nice!
Their follow up is horrible. Your emails will not get responded to. You will be given the run around when you try to reach someone who can help you resolve a problem. You are going to hate doing business them.
Our dependent preventative maintenance plan didn’t even cover preventative maintenance; therefore this plan costs me more than if we wouldn’t have had any insurance.
No stars. I’ve been trying to reach these guys for the last two hours. I can’t get past the stupid electronic answering machine. I am so done with these guys. I’ll go elsewhere for my dental insurance.
Just had an awesome experience with BreAnna. She was super knowledgeable and very helpful answering my questions and addressing my concerns. I work in a Support role as well so I know how it is. …
Hardly covers anything for you, makes it awful to go to the dentist, plus they haven’t reached back out to me after I’ve tried getting a hold of them multiple times please do not use this dental insurance it’s best to look into something else
Customer service reps are not helpful and give incorrect information. One person I spoke with named Shawn was extremly rude. When I asked him to speak with someone above him he basically refused to let me. As far as customer service goes I would give them zero stars.
Horrible to work with. Got through Connect for Health for hubby. They mysteriously signed us back up without our permission, conveniently lost every letter CFH has sent them in regards to us not having insurance with them anymore, and continues to try to collect for premiums we don’t owe. Infuriating.
Wants you to leave a message with all your information instead of answering the phone! Like your going to be hanging out by your phone waiting for some call to come to your phone! What a Joke! I need a quick answer to my questions and now …
Covers nothing. Does not even cover a routine cleaning for kids..and the kids are on the plan. Explanation of benefits…don’t expect them. You’ll only get them months later and not even for all work which has been done, leaving you completely in the dark about what you owe and why.
Joey was extremely helpful and pleasant. She was able to solve my issue right away. She was so great I even asked for her supervisor (Jake) who was also extremely pleasant. Thanks for making my day.
How are they staying in business. I signed in to signup for their premier insurance plan so Hopefully I would be able to get somewhat help with Denture, Mo way after readingall this negative comment’s. I would think domething has been fixed
Worst company I have ever dealt with, tried reaching them all day today and all I get is their system is down try again in 30 minutes. Called for the 4th time today and they tell me to try again tomorrow. Last time I called they couldn’t …
They processed a couple claims under an out of network dentist even though they were in network. Had to call for them to even realize it. I had a very negative experience with their customer service rep. He seemed to not know anything about anything and seemed very inept and rude.
Trash company. Do not waste your money – customer service is absolutely awful. Wasted money by supporting this terrible company. I would give a negative review if it was possible STAY FAR AWAY FROM THEM
Completely disappointed that we are paying for coverage and yet the company wont respond to or acknowledge our Orthodontist’s office regarding multiple claims.
Disgustingly rude towards children especially when parents aren’t near by. This lady with a accent actually asked if we had a toothbrush already? Seriously, I can’t tell you how many other Dental tables we saw at Boo at the zoo in Denver’s …
I called to find a dentist that takes Medicare. The two agents I spoke with didn’t know how to navigate their own website. Finally, Frankie knew where to find Premier Medicare list. Thank you Frankie. Please train your agents better.
They have the worst follow up and customer service. Almost on par with Motor Vehicle office. Tried to work with COBRA representatives and Delta to resolve an issue and Delta was just plain rude. You have to yell at them to get any action. Call DORA if you need to complain about them.
I am trying to get reimbursement for a claim, today was the third call plus an email and all I get is “we are looking into it”. I didn’t know that they never paid the dentist office and it has now been turned over to a collection agency.
Can’t for the life of me get my account activated. I’ve called 4 times and each time been told it’s been fixed and to try again. Each time my issue isn’t fixed. 4 months in and still no online account or benefits of any kind, yet I’ve paid. …
Absolutely terrible. Waste of money. It would cost me less out of pocket then paying monthly for insurance from Delta Dental. Denied claims for dental upkeep. What’s the point? Renewed contract for a year without my knowledge. DO NOT USE DELTA DENTAL.
Greedy corporation that could care less about its customers. Beibg charged full price because my dentist scheduled my wife’s cleaning 2 days early. No sympathy, no hey we know this was your first time, so dont do it again, nope just these …
This review is for a team member with Delta of CO, Shelby S. She was absolutely AMAZING! She stayed on the phone with me for over a half hour going over full breakdowns for multiple patients. Typically when I call the rep makes me feel …
I was told by delta dental when ever I got my wisdom teeth remove I would only be charged 1010 dallors so I paid it then after that I get mailed out I owe 2045 dallors so I called up delta dental and said hey this is not what you guys …
This is the WORST INSURANCE CARRIER. As a provider it is EXTREMELY hard to get a hold of a live representative without being on hold for hours upon hours to resolve a claim. The customer service is awful when you finally talk to a live representative.
Delta is the worst company I have ever worked with as of late. I have had Delta Dental all of my adult life time which is about 35 years. As of late they are absolutely terrible to deal with. I hope they realize that no company is to big not to fail, Look at Enron.
My experience with Delta Dental seems to get worse as time goes on. I just called to get an explanation of why my wife was getting billed. It is MY account. Lady mentioned HIPAA. I wasn’t asking for medical information. I was asking why they wouldn’t cover the bill when it is my account.
UPDATE: THEY USE FACEBOOK AND TWITTER AS THEIR MAIN POINTS OF CONTACT!? If you need to talk to you DENTAL INSURANCE PROVIDER You CANNOT EMAIL them you must create a profile for yourself in order to get a reply??? What a joke it’s 2018 lets …
No stars. Unfortunately, my new dental insurance through work. Didn’t even cover my fillings. What’s the point of dental coverage if they won’t even cover fillings. They had me write a handwritten letter arguing my point of why they …
Scam, Scam, Scam. 4 months and 3 claims later. Even after talking to a supervisor which don’t return calls. I still haven’t received a refund on claim submitted. Oh I’m sorry I did. I received 23 dollars for 1800 dollar work. I received that amount twice. Really!! What take a so long??? Are you hoping us customers forget.
Just concerned about my latest attempt to pay.
They told me it was pending when I called on the 15th. The charge has still not gone through and I do not wish to lose my coverage. …
WORST phone system ever. Have you guys not figured this out yet? Do you not see the relationship between customer service and your bottom line? Your one star reviews go back years. “Currently experiencing technical difficulties” during …
DO NOT use this insurance. They will tell you one thing over the phone then charge you for it anyway. You cannot fight them, you won’t win. Pretty much a scam.
Unfortunately there are representatives that truly are bad (Ty) , and some which are great (Leon) This has continued over several years and needs to be addressed by management. Calling Delta Dental should be consistently a good experience.
They only covered 37% of the crown cost when their website benefits says 50%
and they only covered 39% of the fillings when their website benefits says 80%. …
when I went to sign up, the guy made it seem like it was dental and vision insurance so I signed up. Read the fine print after and found out that vision is just a bs discount plan. So its just not going to work for me, nbd just cancel, …
Delta Dental of Colorado is the only option I have for dental insurance. We acquired a policy after checking with a local dentist insuring they accepted Delta Dental. Had an appointment, received X-rays and cleaning, all supposedly covered …
Oh my gosh. I totally agree with the other reviewers. The customer service is nonexistent. I was only trying to get more information about an individual plan. The phone number listed to get more info on a plan is located on Delta’s PDF via …
I manage a Dental Office in Western Colorado and I love working with and dealing with Delta Dental. They are quick to pay claims and have always been very good with any questions or calls I have made. Kudos to Delta Dental for making our jobs easier and for helping our patients with dental coverage. A+
Customer service is non-existant. All I get are lengthy advertisements wasting my time when I try to call. Log-in does not remember username/pw’s so trying to reset it- especially without memberID is impossible. Have spent way too much time …
It has been a nightmare working with Delta Dental Colorado. Despite automatically taking the monthly payment out of my bank of the first of each month, they still tell my dentist that I don’t have coverage. This has been going on since January where I have had to get a root canal done and other work using two different dentists.
This review is bitter-sweet as I have experienced two customer service reps at Delta that have been really helpful BUT their customer service system as a whole needs work. Why in the hell do we as customers have to be subjected to a generic …
This insurance is awful. They messed up and named my 6 year old son as the policy holder rather than my husband and I. They refuse to change it even though it was their mistake. We have been trying for a couple months now. Do not trust this company.
Useless. I have had a Colorado Connect for Health individual PPO for 3 years. Basically a plan for cleanings, that has raised to over $35 a month. Covers 0% of Fillings, Crowns, any real dental work. …
I have been paying for Delta dental for more than five months but I am still not covered by them. You read that right, I am uninsured even though I am paying for it. I have been on the phone almost every week for five months now complaining …
‘Worst dental insurance ever. I have had 2 dental plans since 2011. My primary covered 259 of a dental bill that was 500. Since my primary paid more than Deltas allowed amount, Delta wont pay it. That’s one way of not paying a bill. …
I’ve been working closely with Jacqueline Cross, who is in Customer Relations. I’ve had an odd situation with the preauthorization of work to be done and the over-billing by a oral surgeon. Jacqueline has worked with me twice so far (and …
I would give them less stars if that were possible. This is supposed to be a non profit company that has a mission of “improving oral health.” I think when the profits are in the tens of millions the non profit part should be re-evaluated. …
Company is a total nightmare. We got our insurance through the Connect Colorado, the marketplace, never heard from Delta Dental. When we called them they were incredibly rude, unhelpful, and didn’t get anywhere with them. Left it for a …
Not really a non-profit as they happily charged my card and refused to cancel for two years. I finally had to get my credit card company to stop them from continuing to rip me off.
DO NOT BUY THIS INSURANCE! I NEED EVERYONE THAT WAS BETRAYED BY THIS COMPANY TO FILE A REPORT WITH THE COLORADO ATTORNEY GENERALS OFFICE!!!! I was lied to by a representative of this company. I was told that I had to wait an extra year to …
Its difficult to find a dentist that is considered in-network with Delta Dental and once you do find one, their benefits end up being less than an out of network dentist with most other insurance providers. Delta Dental’s benefits are so limited its not worth the money.
My newborn son needed dental procedure done at just a few days old. After numerous calls to unhelpful customer service reps, it took two months to finally get him covered per his date of birth. The dental provider even had to submit the …
I’ve had not many dental issues in my 15+ years with Delta Dental and it’s my only choice with my insurance. Suddenly I was required to get a crown due to a crack in my tooth and they refused to pay, calling it wear and tear and not …
I am not surprised to see the bad reviews of Delta Dental of CO. I submitted 3 claims in May of 2018 and waited for my insurance payment. After 5 months, I called to check on the status of the claims. I was told that there was an unknown …
Delta dental is the worst. They are profiteering to absurd levels off of both patients and dentists.
So I’ve been a member of Delta Dental for about three years and I’ve never actually had a good experience with their customer service or the way they process their payments today I found out that I was charged the full mouth x-ray because …
Do not go with Delta Dental. I did not receive a notification that my contract time was up or was close. Instead they automatically renewed my contract after 1 year. I tried to upgrade during the period I thought was correct and I was 1 …
If I could give 0 stars, I would. It takes a truly terrible experience for me to take time out of my busy schedule to write a review like this. …
My experience with Delta so far has been absurd. I had to switch departments internally with my current employer and therefore had to switch my coverage over to a new account with Delta. I had a dentist appointment lined up for early April, …
Worst of the worst. Wish I could leave 0 stars. This company should be ashamed of themselves. What goes around comes around. Hopefully karma catches up with them soon.
This is the black hole of dental insurance. We pay for the higher coverage plan. I’ve spent hours on the phone with their frontline customer service to resolve claims. They basically deny everything and if you’re lucky you will get …
The worst dental “insurance” in the state if not the country. Everytime I see their ad on TV about how they care about your dental health I get so mad. They don’t care!!! They deny claims for no reason, ask for non-relevant information… …
Under my husbands employer, coverage was wonderful and I’ve not had a problem with any dentist using Delta Dental. Customer Service is awful. Having to sign up for private insurance I chose Delta because of my history with them. After …
Have been trying for weeks to either get ahold of customer service or create an account so I can pay my damn bill, but haven’t been able to do either. Every time I try to create an account, I get an error message any time I click ANY button …
Complete waste of time and money. Purchases insurance for the express purpose of getting a wisdom tooth extraction and stated this during the time of set up. Found out while attempting to schedule the surgery that because it had been coded …
DO NOT CHOOSE! Our office has spent hours on the phone trying to reach a representative on several (documented) occasions for patient advocacy, and have not reached a live person. Two written follow-up reply forms mailed to the company, two …
There is no way to find a dentist in my area. I can’t understand what’s included in my plan. They don’t answer the phone, and no one returns emails. Terrible.
Wow where do I start? I called because I had a routine cleaning claim filed incorrectly – my dentist was marked as out of network, despite being in-network per Delta Dental’s website AND by the provider. The representative tells me that …
I normally don’t review but after been on hold for almost 2 hours I think this this is not the way to help your providers office when all we do is help your customers to get eligibility information that you don’t give them.
This is the worst dental insurance ever. I used to be able to access the EOB’s on the website. Now I can’t seem to access the website at all. My claims are outstanding almost two months with no response. The dentist’s office is waiting …
Just completed my 3rd call in three weeks to Delta. Due to an admitted error on their part – their system caused an incorrect billing claim – they would deny my claim for my next dental appointment. I cancelled my appointment, since I …
Everyone: inflation is causing everything to be more expensive
delta dental: reduces benefits for all patients, reduces fees for dentists, and increase premium prices
All they want is your money. Horrible customer service.
I got a biannual teeth cleaning and went in a mere 2 days early and got charged …
Unbelievably poor customer service. Phone system doesn’t recognize my birth date and responds with “customer cannot be found”, even though the date is correct, and I am unable to get any further. They requested additional information to …
If I could give ZERO stars that’s what I would give. There is NO customer service to speak of and when you are able to talk with someone, they give you limited info and they are rude about it, also the website is AWFUL and the automated …
Customer service is non-existent at Delta Dental. I’ve emailed them via the ‘Contact Us’ form on their website over fifteen times without reply. I’ve also emailed them through their customer service email line without a single reply. I …
One of the worst dental insurances in the country. Very frustrating for providers. They deny claims for no reason and the only way to follow up on such claims is to call and stay on hold for HOURS before anyone answers. What an …
Bad customer service, and I don’t even have an account with them! I rarely take time to write reviews but feel like people need to be warned when it comes to a company’s customer service. We had been receiving unsolicited mail from Delta …
I NEVER write reviews, but this company is absolutely horrible. Customer service reps filled with rhetoric, empty promises and no intention of resolving my claim from 3/2021. I and my dentist have repeatedly faxed, snail mailed and emailed …
Delta was my secondary insurance up until the end of last year. I have been battling for a year now on how the dental office billed them after my primary, and what their true portion was meant to be. Long story short, I’ve called about a …
Not even worthy of the one star I have no choice but to give. I have called multiple times on behalf of a patient who’s claim is from MARCH 2021! It is the end of OCTOBER! every time I have called I have sat on hold for over an hour only to …
Delta Dental website use to be great. However it has become the worst insurance website present. When calling for assistance having to wait usually over an hour. When I finally spoke to representative could hardly hear her do to TV and …
Don’t waste your money on this “discount membership” (not insurance) program. I could have negotiated better cash discounts directly with my dentist. I’m stuck paying Delta for 9 more months for absolutely nothing.
Worst company! I have been now trying for 2 months to get funds back that they took unauthorized (glitch in their system is what I’m told). I have spoken to Delta Dental at least 15 times and told something different every time. Your …
I used to have a good experience with Delta Dental in my first two claims. However, this time was terrible. My last claim was declined after 9 weeks because of missing an x-ray. Ok, fine. I resubmitted a new claim with an x-ray result as a …
I have been in private practice for 18 years. NEVER has service been so terrible. My outstanding claims have increased SIXTY FOLD. SIXTY TIMES the number of usual pending claims. My office manger waits for hours and hours just to get a …
Delta is horrible anyways but DD of Colorado takes the cake. I’ve currently been on hold for 3 1/2 HOURS to follow up on a claim for the 4th time. This is the worst provider relations department I have encountered in my 12 years being in …
If I could give 0 stars, I would!
I had a procedure done on January 13, where the dentist office submitted the claim on my behalf. When the claim was submitted (1/17), I was notified and a copy …
I wish I had another option. Terrible customer service. You will have to fight with them for months to get them to pay a very simple claim. You won’t be able to speak to anyone that can do anything.
We have seen a severe drop-off in benefits during the nearly 17 years we have had Delta Dental. It’s rare a cleaning is 100% covered, much less x-rays. Forget about filings and repairs, they’re going to hurt financially. Honestly, I think paying cash is the way to go instead of Delta.
Terrible experience. Set up a dental plan at the beginning of the year, got my cards, went online and set up an account. Could not find anywhere to enter payment. Emailed delta and was told “we have no record of your account”. Now that I …
I am not surprised their rating is so low. Our coverage was supposedly effective February 1, 2022. Despite several calls, being on hold for 1 1/2 hours once, a customer service representative with crying babies in the background, and …
Got EOB in the mail showing I owe over $1K. It’s lovely how they state it’s not a bill but yet they submitted a claim directly to my FSA card. Now I’m stuck for over 3 hours now, waiting on customer service to pick up.
I never leave reviews, but Beth was so helpful. I am having a hard time with a claim and she was willing to go above and beyond in helping. She was patient and took the time to explain everything to me. She also sympathized with what I was going through. Thank you Beth!!
Helen Drexler is the CEO of Delta dental of Colorado. It’s a complete conflict of interest for her to give a 5 star review of her own business. What a joke. And what a joke of a business that continually does not support its customers. And …
Very disappointed in Delta Dental. I got pre approval for work done in Puerto Vallarta. Then they refused to pay. I just filed a lawsuit and the case is scheduled for February 15, 2023. We will let the judge decide who is right!
Do you have Delta Dental insurance? Helen Drexler is happy you do, and hoping you don’t use it so she can continue to pocket her $587,000 base salary plus extensive bonuses. And if you actually need dental work, you can bet Delta Dental …
For about 18 months, I’ve been dealing with Delta Dental and their incompetence. They sent a pre-authorization to our oral surgeon showing what they would cover. We paid our part. After the procedure, Delta Dental “can’t find” the …
0 stars. I canceled my account back in July 2022 and it is now November and I’m still receiving bills and new cards in the mail. I’ve had to call each month to confirm my account is closed and each time they assured me it was, but refused …
Delta is complicit with the entire dental industry in keeping expenditures high. Many Advantage plans offer very little options for additional dental plans. Delta’s basic PPO has a $1500 Max allowance. Guarantees you will easily go over. …