Shop Delta Dental of Kentucky’s dental & vision plans. Our plans have the benefits you and your family need at an affordable price.
| Friday | 8AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
10100 Linn Station Rd #700, Louisville, KY 40223
I can not thank my representative Shawna enough for her excellent customer service skills today. She went above and beyond to make sure everything I needed was taken care of, and she did this with such kindness and professionalism. Thank you Shawna!
So far so good
Could not answer the two questions I had
worst customer service they are lazy people
They just don’t care
OMG what a life saving dental plan
Excellent customer service! thank you DD of Ky!
They’re fine, I guess.
thank you to the best customer service team!! you guys rock!
Great Service, Clean looking teeth thanks to these folks!
Largest dental insurance company in the country and awesome customer service
They are the best!! Customer service is great! Thank you!
Excellent customer service, professional and friendly, helpful with me needs. Thank you Peggy
Thank you for the individual and family plans. They are the best offered in Kentucky by far.
Great customer service and very knowledgeable. helped me to choose the correct plan for me.
If I could give no stars I would their prices are to high I could have gotten work done cheaper if I had no insurance
They was very nice gave good information thank you have a blessed day stay safe
Delta Dental is a great company, they are always eager to help
Ms Katelin was very friendly and patient with me and my questions.
Got a root canal and feel like a million bucks now. Co pay wasn’t bad at all!
Im a stud! Got my pearly whites looking lit! I lick my teeth all the time now, so silky smooth! Thank you Delta Dental!!
Absolutely the worst customer service I have ever encountered. The representative absolutely refused to help me resolve the patient’s concerns and locate the correct policy. INCREDIBLY RUDE.
Lashonda and Carol are terrific they took the extra time to help me with an issue at my dentist office followed up with me and made calls herself on my behalf assuring me if I need further help to contact them
The BEST CUSTOMER SERVICE EVER!! Always find a way to help me understand, and very nice!!
My son went to Dental office on 12/18 and claim paid that day. That is awesome customer service. Thank you Delta Dental of KY.
The BEST CUSTOMER SERVICE DEPT!! They answer quick, they go above and beyond to help!! Best Company out there, Keep up the good work!!
Very helpful conversation/experience with Trena. She took her time in explaining the different claims in question.
Angela acted annoyed that I called. No personality at all! I tried to go through automated service first but had to ask for customer service. When I ask her to send me a copy of what’s covered she said “you just got that in March”. Well actually I did not but oh well sorry to bother you!
Spoke with a very rude customer service agent, Katrina. Maybe the insurance benefits are good, but I would never want to have an insurance that was rude to dental providers. Worst of all of the Dental Dental plans I have ever dealt with.
Terrible experience with Delta Dental. When I enrolled I was told that all oral surgeries were covered under the individual PPO plan. I told the customer service rep that I had to get my wisdom teeth out and she said it would be covered …
Couldn’t be happier with my experience on the phone today! Just had a ton of dental work done and the rep went through my plan and coverages with me IN DETAIL.. I get nervous when trying to understand coverages and this rep was awesome! I fully understand what I have now!! thank you
Terrible customer service. First the automated system is not efficient and does not understand any of the words she asks you to repeat. When I actually got through to a representative the following day, she was not interested in helping …
If there is 0, I’ll give 0. The customer service is the worst I have ever called! The representative is extremely rude! She was supposed to put me on hold, however I was sent back to the main menu and I need to start all over! Waste of my …
Heaven forbid you have anything unusual that you need to deal with, like a bill from a foreign country where they use a different tooth count that needs to be adjusted to the American count. My covered dependent had a dental emergency …
Worst customer service I have EVER had to deal with. I’m the office manager at our small practice and this is hands down the rudest, not willing to help, and disrespectful customer service. I spoke to 2 reps in one day and both were …
My Job is to get benefits for my patients before they come in, with that said i get benefits all day from different insurance companies. The customer service here is disgusting. They are the most unpleasant, disrespectful, and beyond …
If I could give delta dental a huge zero stars I would. Unfortunately I cannot which is why they have the 1 star.
They cover absolutely nothing. They have a waiting period for those who are new …
I just got off the phone w/Shauna @ Delta Dental and she was off the charts very rude. Worst customer service ever!!! She needs to get customer service training ASAP!! I asked to speak w/ a manager and she stated that there was no …
It has been the worst experience ever. Daisy–their automated system is awful. First I am told that it does not recognize voice, then it does recognize voice. The customer service representative, Robert that I have spoken to on 1/28/2018 …
I was a Delta Dental customer for three years, from 2015 to the end of 2017. I can’t say enough bad things about this company. My coverage was terminated without notice, “at renewal,” according to Delta Dental, “due to your address change.” …
This is the WORST customer service in over 25 years of being in dentistry!! Is it really that hard to hire people that are nice?? Two days in a row, I have spoken to 2 of the rudest customer service representatives I have ever spoken to. …
One of the most unscrupulous companies I have come across. They don’t tell you that you are locked into an annual plan, that that plan automatically renews or when you are up for renewal, or that you can’t cancel if you have a triggering …
I have been paying a premium for this insurance since January (it is now May) but have not been able to see a dentist because my dentist cannot verify coverage. Phone calls to my employer’s HR department, a liaison company that works for my …
I spoke with Peggy today on the phone. She was incredibly informative and helpful! I was at my wits’ end trying to get my children covered, and Peggy walked me through the process quickly and easily. She is the best! Thank you for bringing a little sunshine to my dreary Monday!
I have been a Delta Dental customer for at least 10 years and Shawna has been one of the most helpful representatives I have dealt with! Thank you Shawna
TERRIBLE SERVICE. Been on the phone for over an hour to four ill-informed people who hang up if they can’t answer you, and I still can’t get my father signed up. …
When calling as a provider for benefit information for patients, you will not get anywhere. They refer you to the automated system which spits out all the information far to fast to enter in. Then they refer you to the online dental tool …
I would not recommend Delta Dental of Kentucky. It cost me $503.28 for the first year of coverage & I got almost nothing for the money spent. Also, billing for Delta Dental is handled by a third party called MWG Administrators. They have …
So pleased with your customer service department. All of my questions were answered in their entirety. Very articulate speaking young lady not only answered the phone, but in addition answered questions also. Her name was Kate Linn. Thank you once again for all your help!!
UPDATE: Delta finally responded confirming that the promise was honored Sept. 2020 though written confirmation at the time was not sent to let me know nor in redoinse to my registered mail communications. Hopefully, the lack of written …
Shawna was so much help during our call. She took her time and explained things thoroughly. Excellent customer service!
I had made an appointment and then Travis calls and leaves me a voicemail to cancel the appt . I called and left voice messages to please call me back to reschedule but no one ever did !!! To top it off I called again and spoke with Amy who …
I wanted to update my previous post. Within a few hours of posting my review whereby I was asking for help to further clarify a claim and the timeliness of the process, I received a phone call and my situation was handled. The …
The Customer service agent, Ms Shawna Clark at Delta Dental of Kentucky was extremely helpful to me on 3/2/22. Her skills and patience are appreciated.She stayed with me until all my issues got resolved .Thanks to Shawna and Delta Dental. Joe in CT.
Absolutely top tier customer service and dental coverage. Peggy is FANTASTIC is customer care and I have always been really well taken care of, even when I have been out of state. Over 10 years with them and referred multiple people. Couldn’t be more pleased with an insurance company!
Excellent company to work for. From top to bottom everyone is treated with respect, kindness and plenty of SMILES every day. You look forward to go work because its just that… a pleasant place …very rewarding… great benefits that is …
Shawna was quick, friendly, and went above and beyond to help with our insurance claim today. She was incredibly thorough and ensured our questions were answered; some before we even had a chance to ask! She knows what she is doing and …
I have been with Delta Dental of Kentucky for many years. It has been a wonderful company. Many caring individuals in every department. They work very hard to give customers/providers/group administrators the best possible experience when …
As most of us have come to realize, the days of quality customer service & generally being nice to one another has become a thing of the past. Sometimes though, we interact with an individual who restores our faith in humanity & reminds us …