At the Delta Dental Foundation (DDF), we know that oral and overall health are intrinsically linked. But for many people, the tools and education that … See more
Never had an issue personally they cover quite a bit for me an my family of 6 tho it is provided by my employer so that may be why it’s better then having it private not sure
Absolutely terrible customer service. Got hung up on TWICE and had to wait to talk to someone for 30mins the third time I called and when they did pickup they were super rude and not helpful at all… Joke of a company
Their customer service so profoundly unhelpful. Wouldn’t tell me if a treatment was covered, wouldn’t recommend a local dentist or endodontist, and rates rise each year for no additional benefits.
Worst costumer service ever. I called 5 differnt numbers and they all say to call a differnt number or they cannot help me then proceed to hang up on me. If you ever have problems you are screwed because they refuse to help.
My dentist submitted my forms twice, I submitted it twice to the correct PO Box address they force you to exclusively use (since out of country dentist). They claim they haven’t received any mail contain the claim forms. they seem like crooks
What a horrible company ! Treated with no respect and they will not cover my bill for a cavity, which I haven’t had one in over 30 years. Pathetic service and company !
I needed to get a frequency limit for a specific procedure code. After going through the system, toolkit, and a representative trying to figure out the limit I’m told I have to submit a pre-treatment estimate to get the frequency for the …
Customer of 7 years. Refused to pay for a dental treatment because I had it one week before the 2 year allowance plus the customer service representative was rude when I asked for explanation. 400 dollars later I would suggest using anyone other than these scammers
Would give 0 star if possible. Spent over 2 hours getting transferred around from one unhelpful, incompetent rep to another, and never got my pre-treatment estimate questions answered. Regret paying the premiums, and am looking for another provider.
I had a lovely lady named Brittney. She was awesome and helped me with what I needed and directed me to where I needed to go if I needed further assistance they didn’t provide. She was amazing. Great job Brittney. You made my already stressful day much better!
I have been withDelta Dental of Michigan for many years. I have always received excellent customer service by phone and wonderful dental coverage. I would recommend them to anyone.
I use the Office Toolkit everyday. It is easy to send preauthorization and do eligibilities . It is convenient to get the claims paid on the Toolkit. If the doctor or Hygienist needs to receive an answer on a authorization the response is instead.
Delta Dental Office Toolkit is easy to use. Checking eligibility and processing claims is quick and if mistake is made, I can always call to get excellent help correcting the claim.
Am I able to give it “Zero” stars? This is the worst insurance company of them all! Totally unethical!!! They flaunt ADA and FDA standard of care guidelines in their denial of claims, interfering in the doctor-patient relationship! The …
If I could give 0 stars I would. Horrible claims representatives. No need to be rude to callers just because of your bad day, month, year… Sadly this is a Company based funded insurance plan for most people. They make money no matter how poorly they treat people. Must be nice. The rest of us just aren’t that fortunate.
I even hesitate giving one star. The customer services provided is terrible. If you want to know what benefits your patient has they won’t answer the questions, direct you online and where there is not information. They don’t even give you the claims mailing address. The worst of all the insurance carriers.
ZERO STARS! Delta Dental Of Michigan is either lazy or incompetent and by far the worst insurance company I have ever had to deal with as an insurance administrator at my dental clinic. They REFUSE to answer any eligibility questions over …
I find the Dental Office Toolkit to be the easiest of the Delta portals to use for out of state patients. I have consistently found DD MI to process claims quickly and correctly and to pay quickly. EOB’s are easy to decipher and download. I …
Called to cancel policy and request a refund of premium for the month of April. I was not only changing jobs and no longer needed policy but with covid and the state shut down, couldn’t use the insurance anyway. Someone was supposed “to …
I work for a dentist and my job is to go through people’s insurances to make sure we understand their coverage. I have had multiple patients come in with this dental insurance and hand me their card they have had for months now. The …
If I could give no stars I would. Every employee that works at Delta dental feels that they don’t have to do their job and help us providers! Every delta dental employee has an attitude problem
I have had good service on-line and by phone. My problem with Delta is that their plans are not fair. The PPO plan is good, but pays too little to dentists. So they switch to Premier, that is a rip-off. The dentist charges MORE but Delta …
Worst claims experience I’ve had with an insurance company. I’m not surprised that valuing customers isn’t on their website since they don’t seem to care about paying timely claims. They stated it takes about 30 days to review claims…but …
They sent me two reimbursement checks for my son to my address. Then refused to send more because his address is different (lives with mom) even though he is on my policy. When I worked on getting the situation resolved, the customer …
Delta Dental of Michigan is just the worst company to make phone contact with. I have tried calling them for three weeks and have waited on hold for over 40 minutes and finally give up. At one time they were more responsive but something has changed. Such an unhappy customer experience each and every time I call.
You need to go back to the drawing board in regards to customer service.
Had called numerous times in the past couple of weeks to have an issue solved and was either hung up on, no option to hold, no call back option, you have no …
If I could offer a zero star I would. This company REFUSES to help the providers office. You have to obtain every single procedure, one at a time, using there automated system. Fine! However the automated system DOES NOT OFFER any …
I respect why dentists are closed during COVID-19. Delta Dental is also on minimal staffing. Likewise, I called them to cancel my policy and my wife’s as my dentist projects no appointments till October, which is still risky, so why pay …
I have read other reviews. They echo the same sentiment. Most are assigned a dental company. They will receive customers no matter what. Customer service is not really a priority. Thumbs down!!!!
Horrible service. I sent my claims 3 times beginning in January 14 and it is now April 23rd. The third time I spoke to the supervisor directly and she told me to send it to her and she will make sure they receive it and I’m calling now …
This is the most incompetent company I have ever dealt with in my almost 20 years in the dental field. Why even have a customer service number when no one will help you. I have been trying to get dental benefits for the last week to no …
Delta Dental Support has been a great help in processing claims efficiently. The Support team always is friendly, and they answer all my questions in resolving any issues I may have with processing claims properly. In conjunction with the Dental Dental Office Toolkit, processing claims is seamless.
I am an insurance coordinator at a periodontal office in Ann Arbor. I have been doing dental insurance for 10 years and have used many different insurance toolkits/portals. Delta Dental’s toolkit is by far the best and easiest toolkit I …
This is absolutely the worst organization/institution I have ever dealt with. I called to ask the rep how I can appeal a crown that was installed in 2017 by a dentist office that did a poor job of put in the crown. I new something was …
As someone who works in a provider’s office, I think that this company needs to seriously improve their customer service. Representatives are consistently rude and unhelpful, and are so bent on not providing information that is available …
Terrible. Just called to ask a question about a patients policy and was that they don’t discuss that over the phone. In the time it took to tell me that they could’ve answered my question about what their clients pay their premiums for. …
I don’t like that I can’t login to my account while traveling outside of the United States. My aetna and other insurance providers have access outside the US. What I mean is their website does not allow you to login to your account.
Delta Dental sent a check to cover dental care. I deposited the check into my checking account. A week later the check was returned and I had an additional $30 deducted from my account because the check was bad. I called Delta dental and …
I called customer service and had my question answered quickly. I’ve read some of these reviews and find them hard to believe. This is an insurance company, not the dental offices! Best experience and great coverage! Happy to be a customer.
Very poor customer service. Ill-informed, unprofessional people that don’t care if the information they are giving you is accurate or not. Everytime it gets worse and worse. I just had a conversation, the delta dental customer service rep …
Delta portal needs some serious work. Everything takes you in a circle. Don’t know your username? It asks you to log in with your email and password. Don’t know your password? It asks you to input your username. Want to change your password …
I am a dental provider and we did a surgical extraction procedure for a patient on 1/2019. Delta dental decided to recover $65 of this procedure because they suddenly decided a few weeks ago that it should be only billed as non-surgical. …
Always have a hard time calling ins for this state. They don’t provide eligibility over the phone and the employee’s feel so entitled to that they hang up and behave rudely. I think a better system needs to be developed to obtaining eligibility.
My wife passed away on 10/10/10 the state of Michigan continues my insurance as a survivor benefit. All my insurance went without difficulty. Not delta they canceled my policy and any I would receive as a retiree as I’m in addition to my …
Nice campus and people.
Phone to customer service is useless to your customers
Wouldn’t recommend delta dental to my worst enemy.
So very difficult to get service. 45 min wait on the phone to get help is too long.
worst customer service—rude and do not care attitude –do not use 3/28/2021
Lazy customer service. Very unhelpful.
The campus grounds are a beautiful place to walk.grounds are a mixed of wild native plants and flowers.
My dental work is always paid right away by Delta Dental. I’m pleased with the service when needed.
I was on hold for a customer service/billing specialist for 2.5 hours yesterday and then was disconnected.
Absolutely no customer support; not worth the premiums.
Never had an issue personally they cover quite a bit for me an my family of 6 tho it is provided by my employer so that may be why it’s better then having it private not sure
Absolutely terrible customer service. Got hung up on TWICE and had to wait to talk to someone for 30mins the third time I called and when they did pickup they were super rude and not helpful at all… Joke of a company
Their customer service so profoundly unhelpful. Wouldn’t tell me if a treatment was covered, wouldn’t recommend a local dentist or endodontist, and rates rise each year for no additional benefits.
My friends dad works here so it’s great.
As the insurance coordinator for our office I find Delta Dental the most user friendly and easiest company to work for of all the insurance companies.
Bonnie D
Worst costumer service ever. I called 5 differnt numbers and they all say to call a differnt number or they cannot help me then proceed to hang up on me. If you ever have problems you are screwed because they refuse to help.
Just talked to Lisa (wait of about 10 min.) She cleared up all my problems in nothing flat!
July 5, 2022.
Sandy is probably the nicest lady I’ve ever spoken with over the phone, ever. Thank you
My dentist submitted my forms twice, I submitted it twice to the correct PO Box address they force you to exclusively use (since out of country dentist). They claim they haven’t received any mail contain the claim forms. they seem like crooks
What a horrible company ! Treated with no respect and they will not cover my bill for a cavity, which I haven’t had one in over 30 years. Pathetic service and company !
I needed to get a frequency limit for a specific procedure code. After going through the system, toolkit, and a representative trying to figure out the limit I’m told I have to submit a pre-treatment estimate to get the frequency for the …
Customer of 7 years. Refused to pay for a dental treatment because I had it one week before the 2 year allowance plus the customer service representative was rude when I asked for explanation. 400 dollars later I would suggest using anyone other than these scammers
Would give 0 star if possible. Spent over 2 hours getting transferred around from one unhelpful, incompetent rep to another, and never got my pre-treatment estimate questions answered. Regret paying the premiums, and am looking for another provider.
I had a lovely lady named Brittney. She was awesome and helped me with what I needed and directed me to where I needed to go if I needed further assistance they didn’t provide. She was amazing. Great job Brittney. You made my already stressful day much better!
I have been withDelta Dental of Michigan for many years. I have always received excellent customer service by phone and wonderful dental coverage. I would recommend them to anyone.
I use the Office Toolkit everyday. It is easy to send preauthorization and do eligibilities . It is convenient to get the claims paid on the Toolkit. If the doctor or Hygienist needs to receive an answer on a authorization the response is instead.
REPS(JESSICA) ARE VERY UNPROFESSIONAL WITH THIS ENTIRE CHAIN. IT COSTS ABSOLUTELY NOTHING TO BE KIND.
Delta Dental Office Toolkit is easy to use. Checking eligibility and processing claims is quick and if mistake is made, I can always call to get excellent help correcting the claim.
Am I able to give it “Zero” stars? This is the worst insurance company of them all! Totally unethical!!! They flaunt ADA and FDA standard of care guidelines in their denial of claims, interfering in the doctor-patient relationship! The …
If I could give 0 stars I would. Horrible claims representatives. No need to be rude to callers just because of your bad day, month, year… Sadly this is a Company based funded insurance plan for most people. They make money no matter how poorly they treat people. Must be nice. The rest of us just aren’t that fortunate.
I even hesitate giving one star. The customer services provided is terrible. If you want to know what benefits your patient has they won’t answer the questions, direct you online and where there is not information. They don’t even give you the claims mailing address. The worst of all the insurance carriers.
ZERO STARS! Delta Dental Of Michigan is either lazy or incompetent and by far the worst insurance company I have ever had to deal with as an insurance administrator at my dental clinic. They REFUSE to answer any eligibility questions over …
I find the Dental Office Toolkit to be the easiest of the Delta portals to use for out of state patients. I have consistently found DD MI to process claims quickly and correctly and to pay quickly. EOB’s are easy to decipher and download. I …
Called to cancel policy and request a refund of premium for the month of April. I was not only changing jobs and no longer needed policy but with covid and the state shut down, couldn’t use the insurance anyway. Someone was supposed “to …
I work for a dentist and my job is to go through people’s insurances to make sure we understand their coverage. I have had multiple patients come in with this dental insurance and hand me their card they have had for months now. The …
If I could give no stars I would. Every employee that works at Delta dental feels that they don’t have to do their job and help us providers! Every delta dental employee has an attitude problem
I have had good service on-line and by phone. My problem with Delta is that their plans are not fair. The PPO plan is good, but pays too little to dentists. So they switch to Premier, that is a rip-off. The dentist charges MORE but Delta …
Worst claims experience I’ve had with an insurance company. I’m not surprised that valuing customers isn’t on their website since they don’t seem to care about paying timely claims. They stated it takes about 30 days to review claims…but …
They sent me two reimbursement checks for my son to my address. Then refused to send more because his address is different (lives with mom) even though he is on my policy. When I worked on getting the situation resolved, the customer …
Still waiting on the reimbursement for a paid claim…at this point I question the legitimacy of this organization.
Delta Dental of Michigan is just the worst company to make phone contact with. I have tried calling them for three weeks and have waited on hold for over 40 minutes and finally give up. At one time they were more responsive but something has changed. Such an unhappy customer experience each and every time I call.
You need to go back to the drawing board in regards to customer service.
Had called numerous times in the past couple of weeks to have an issue solved and was either hung up on, no option to hold, no call back option, you have no …
If I could offer a zero star I would. This company REFUSES to help the providers office. You have to obtain every single procedure, one at a time, using there automated system. Fine! However the automated system DOES NOT OFFER any …
I respect why dentists are closed during COVID-19. Delta Dental is also on minimal staffing. Likewise, I called them to cancel my policy and my wife’s as my dentist projects no appointments till October, which is still risky, so why pay …
I have read other reviews. They echo the same sentiment. Most are assigned a dental company. They will receive customers no matter what. Customer service is not really a priority. Thumbs down!!!!
Horrible service. I sent my claims 3 times beginning in January 14 and it is now April 23rd. The third time I spoke to the supervisor directly and she told me to send it to her and she will make sure they receive it and I’m calling now …
This is the most incompetent company I have ever dealt with in my almost 20 years in the dental field. Why even have a customer service number when no one will help you. I have been trying to get dental benefits for the last week to no …
Delta Dental Support has been a great help in processing claims efficiently. The Support team always is friendly, and they answer all my questions in resolving any issues I may have with processing claims properly. In conjunction with the Dental Dental Office Toolkit, processing claims is seamless.
I am an insurance coordinator at a periodontal office in Ann Arbor. I have been doing dental insurance for 10 years and have used many different insurance toolkits/portals. Delta Dental’s toolkit is by far the best and easiest toolkit I …
This is absolutely the worst organization/institution I have ever dealt with. I called to ask the rep how I can appeal a crown that was installed in 2017 by a dentist office that did a poor job of put in the crown. I new something was …
I advise them to coach their customer service reps on comprehension.
I’m paying for insurance but they are telling me i am not a member, so they aren’t paying for the teeth cleanings.
As someone who works in a provider’s office, I think that this company needs to seriously improve their customer service. Representatives are consistently rude and unhelpful, and are so bent on not providing information that is available …
Terrible. Just called to ask a question about a patients policy and was that they don’t discuss that over the phone. In the time it took to tell me that they could’ve answered my question about what their clients pay their premiums for. …
They pay their CEO, Laura L Czelada, $14 million a year. She’s the second highest paid “non-profit” ceo in the WORLD.
I don’t like that I can’t login to my account while traveling outside of the United States. My aetna and other insurance providers have access outside the US. What I mean is their website does not allow you to login to your account.
Delta Dental sent a check to cover dental care. I deposited the check into my checking account. A week later the check was returned and I had an additional $30 deducted from my account because the check was bad. I called Delta dental and …
I called customer service and had my question answered quickly. I’ve read some of these reviews and find them hard to believe. This is an insurance company, not the dental offices! Best experience and great coverage! Happy to be a customer.
Very poor customer service. Ill-informed, unprofessional people that don’t care if the information they are giving you is accurate or not. Everytime it gets worse and worse. I just had a conversation, the delta dental customer service rep …
Delta portal needs some serious work. Everything takes you in a circle. Don’t know your username? It asks you to log in with your email and password. Don’t know your password? It asks you to input your username. Want to change your password …
I am a dental provider and we did a surgical extraction procedure for a patient on 1/2019. Delta dental decided to recover $65 of this procedure because they suddenly decided a few weeks ago that it should be only billed as non-surgical. …
Always have a hard time calling ins for this state. They don’t provide eligibility over the phone and the employee’s feel so entitled to that they hang up and behave rudely. I think a better system needs to be developed to obtaining eligibility.
My wife passed away on 10/10/10 the state of Michigan continues my insurance as a survivor benefit. All my insurance went without difficulty. Not delta they canceled my policy and any I would receive as a retiree as I’m in addition to my …