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Last year I got approved for a bridge but I didnt go through w it because I needed 1,700.00 paid in full. This year I had the money and my dentists office sent off for the bridge again and Delta Dental declined it 🤔 my first time having an issue w them. …
Great customer service !! Answered my call in just seconds, wasn’t put on hold or transferred to other departments. No fuss, no muss. Very knowledgeable customer service rep.
The woman i spoke to was rude. She wouldnt help me find a dentist in network that offered sedation because they don’t cover it, even after i explained that i would pay for that part out of pocket.
Don’t waste your time purchasing this coverage. Between the deductible you have to pay for each procedure and the treatment cap they put on the dentist- you should just bank the money you pay Delta and you would come out ahead. Of course …
Insurance is not effective until after the first year, I’m sure this is listed in fine print somewhere but I did not discover this until the dentist was drilling in my mouth. They are currently making me jump through hoops to cancel.
I work for a dentist, and this I by far the hardest insurance to get information on. They make it extremely complicated typing in IDs for patients, then wont allow you to speak with a representative to verify benefits. Insurances that do this you know are doing things behind the scene that are not correct.
The customer service line is a joke and will hang up on you without notice. The call in service line was disabled today on a Friday because of a Christmas party?? Which wouldn’t be an issue except they did not fax our information back to …
I have been trying to get my Ortho benefit resumed for A YEAR NOW. Nobody has been able to help me and every time I call I get a different answer and a promise I would get a call back and they never do. I don’t recommend them and as soon as I can switch plans I will. Terrible Customer Service.
I just spoke with a customer service rep who told me I cannot cancel my policy until the end of the contract -6 months from now! I was not informed I would have to pay a $60 co-pay for a simple exam and cleaning. I received no …
Three different claims, but all exactly the same service. All supposed to be covered, but DDoV processed one correctly, the second the shorted me on the amount to be reimbursed, and the third they denied. The customer service is horrible. …
Sent in my claim on the 19th, I called multiple times to only hear they haven’t received my claim. After multiple tries I spoke to Kathy who helped my identify the problem. The claim form was filled out wrong in one section. So instead of …
What a ridiculous insurance company. I wish I can give less than a one star rating because they don’t even deserve that. I started my braces contract back in 09/2018. Insurance was supposed to pay $2,000 towards my braces and I had to pay …
Their website for logging in to view claims doesn’t let you login! They don’t mail paper EOB’s and you can’t access claims online. It will tell you wrong user name, call them, right user name. Reset password….nope says user name not …
Typical insurance company. Aspen Dental filed my claim wrong and screwed me out of pocket a few grand. Tried to get DDV to help and boy they sure sound like they will on the phone but good luck. All follow up I had to do. Must’ve called 8 …
Thank you for doing a phenomenal job helping me and answering all of my questions! Whenever I call, the nicest people answer and are so patient and informative! The coverage is great, also! God bless you!
ABSOLUTELY the WORST dental plan!!! I have tried to cancel, they won’t let me. They say when I signed up, it was for one year! No one told me that. I am on a very limited income and have declared Bankruptcy. I tried to cancel to save money, …
The food was mediocre and the poor server was polite enough but you could tell he was being worked half to death. That’s likely more a reflection of management than of him and I felt bad for him. I would avoid the pb&j burger.. the spicy bacon they put on it took it from unusual to just plain weird.
Just spoke to an agent on the phone regarding my benefits. The agent was EXTREMELY rude and when I asked for clarification on a service she asked me if I needed it. No compassion and not helpful. In addition, not providing assistance for a genetic oral health disorder until the child is 16 is unacceptable.
Apparently DD does not coordinate or accept primary bill from our dentist office. I’ve talked to the accountant at the dental office several times. The claim is returned as “not legible”! It is submitted electronically. DD’s premium is …
Switched up this year January 2023.. Delta dental… only will allow dentists that have amalgam fillings . Because they’re cheaper,?? isn’t amalgam supposed to be bad for your health? When will healthcare doctors providers etc etc hospitals stop doing things to people that are bad for their health?
Our pediatric dentist is no longer going to be an in network provider because this company will not pay the amount needed for services. Somehow Medicaid is able to pay more for services than Delta Dental. Sadly, there are no other …
Poor claim payment.
Stuck in the past
The worst. Period
Efficient and professional.
best place to work!
Good deal on dental insurance.
Very nice experience
Premier Dentist with a hometown feel!
Staff was friendly and helpful.
Good insurance plans for Dental
Can no answers about getting dental insurance
It’s our dental insurance.
Wonderful dental insurance
Great conversation via telephone extraordinary service
Ease of use and helpful information
Kind of biased here because I work there…
Best cleaning ever
Excellent company, great service, outstanding people!
They didn’t offer a plan to help me.
Rep was knowledgable and prompt in resolving the matter
Was very prompt to set up plan and excellent customer service
knowledgeable and really easy to work with getting the right plan
Stayed on hold for 20mins,lady tells me to hold got disconnected tried calling back never talked to anyone,spent 1 hour still never got through
Decent dental insurance just make sure you get your cards had a rough time with that.
Work for a dental office. This website can be easier then the national one.
Customer service was very helpful, answered all my questions and worked with the dentist’s office to provide us with the care needed.
Not helpful at all. 2 hours wasted. Still have no dental insurance. Thanks customer nonservice
The representative took care of my reason for calling in a timely and respectful manner.
Last year I got approved for a bridge but I didnt go through w it because I needed 1,700.00 paid in full. This year I had the money and my dentists office sent off for the bridge again and Delta Dental declined it 🤔 my first time having an issue w them. …
The representative was very helpful and friendly, I’m happy with my policy and with the support I get.
Great customer service !! Answered my call in just seconds, wasn’t put on hold or transferred to other departments. No fuss, no muss. Very knowledgeable customer service rep.
The woman i spoke to was rude. She wouldnt help me find a dentist in network that offered sedation because they don’t cover it, even after i explained that i would pay for that part out of pocket.
Don’t waste your time purchasing this coverage. Between the deductible you have to pay for each procedure and the treatment cap they put on the dentist- you should just bank the money you pay Delta and you would come out ahead. Of course …
Insurance is not effective until after the first year, I’m sure this is listed in fine print somewhere but I did not discover this until the dentist was drilling in my mouth. They are currently making me jump through hoops to cancel.
I work for a dentist, and this I by far the hardest insurance to get information on. They make it extremely complicated typing in IDs for patients, then wont allow you to speak with a representative to verify benefits. Insurances that do this you know are doing things behind the scene that are not correct.
The customer service line is a joke and will hang up on you without notice. The call in service line was disabled today on a Friday because of a Christmas party?? Which wouldn’t be an issue except they did not fax our information back to …
I have been trying to get my Ortho benefit resumed for A YEAR NOW. Nobody has been able to help me and every time I call I get a different answer and a promise I would get a call back and they never do. I don’t recommend them and as soon as I can switch plans I will. Terrible Customer Service.
I just spoke with a customer service rep who told me I cannot cancel my policy until the end of the contract -6 months from now! I was not informed I would have to pay a $60 co-pay for a simple exam and cleaning. I received no …
Three different claims, but all exactly the same service. All supposed to be covered, but DDoV processed one correctly, the second the shorted me on the amount to be reimbursed, and the third they denied. The customer service is horrible. …
Sent in my claim on the 19th, I called multiple times to only hear they haven’t received my claim. After multiple tries I spoke to Kathy who helped my identify the problem. The claim form was filled out wrong in one section. So instead of …
What a ridiculous insurance company. I wish I can give less than a one star rating because they don’t even deserve that. I started my braces contract back in 09/2018. Insurance was supposed to pay $2,000 towards my braces and I had to pay …
Their website for logging in to view claims doesn’t let you login! They don’t mail paper EOB’s and you can’t access claims online. It will tell you wrong user name, call them, right user name. Reset password….nope says user name not …
I’ve had Delta dental on my last two jobs and they always do a fantastic job decent benefits great customer service.
Typical insurance company. Aspen Dental filed my claim wrong and screwed me out of pocket a few grand. Tried to get DDV to help and boy they sure sound like they will on the phone but good luck. All follow up I had to do. Must’ve called 8 …
Bad costumer service, I have called 2 times already and they hang up in the middle of the call
I contacted Support and they hung up on me while I was telling them my information. Very rude and entitled.
The maximum covered every year has been the same for years and years. Does Delta dental not understand what inflation is?
Thank you for doing a phenomenal job helping me and answering all of my questions! Whenever I call, the nicest people answer and are so patient and informative! The coverage is great, also! God bless you!
ABSOLUTELY the WORST dental plan!!! I have tried to cancel, they won’t let me. They say when I signed up, it was for one year! No one told me that. I am on a very limited income and have declared Bankruptcy. I tried to cancel to save money, …
The food was mediocre and the poor server was polite enough but you could tell he was being worked half to death. That’s likely more a reflection of management than of him and I felt bad for him. I would avoid the pb&j burger.. the spicy bacon they put on it took it from unusual to just plain weird.
Just spoke to an agent on the phone regarding my benefits. The agent was EXTREMELY rude and when I asked for clarification on a service she asked me if I needed it. No compassion and not helpful. In addition, not providing assistance for a genetic oral health disorder until the child is 16 is unacceptable.
Apparently DD does not coordinate or accept primary bill from our dentist office. I’ve talked to the accountant at the dental office several times. The claim is returned as “not legible”! It is submitted electronically. DD’s premium is …
Switched up this year January 2023.. Delta dental… only will allow dentists that have amalgam fillings . Because they’re cheaper,?? isn’t amalgam supposed to be bad for your health? When will healthcare doctors providers etc etc hospitals stop doing things to people that are bad for their health?
Our pediatric dentist is no longer going to be an in network provider because this company will not pay the amount needed for services. Somehow Medicaid is able to pay more for services than Delta Dental. Sadly, there are no other …