The DEMCO Member Handbook is a guide that explains the entire process of providing electric service to our members. The handbook lists … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
16262 Wax Rd, Greenwell Springs, LA 70739
Still evaluating
Lousy service
Geatt Customer Service
Terrible
Great service
Always great service
I don’t like them…
Worst EVER!!!!!!! Especially compared to Entergy!!!
The worst service ever!!
Great customer service personel
Awful communication and response to outages
Horrible response time to outages!
The worst electric company entergy needs to put them out of business
Horrible phone service. HORRIBLEEE PHONE SERVICE!
Terrible customer service and zero compassion from this company.
Fast response to outages, great customer service. Glad to have DEMCO.
Why cut the power off it’s 100 outside, this isn’t the first time.
If I could give a zero star, I would and if I could find another electric company, I would.
They make you pay an expensive deposit up front but after you end your service they wait 90 days to give back the deposit.
Light traffic, easy parking, friendly knowledge staff, clean environment, inside & outside, wheelchair accessible,
I am a real estate agent and I am now turning people away from living in this area due to the multiple complaints I have from clients the demco
These guys are great. Came out and cut some trees that were over the power lines and they made sure they cleared a path for us and made it real easy!!
Get demo get your lights cut off even when you pay your bill than they make you still pay reconnect fee after they find out the didn’t mean to cut your lights off lmaooo
Terrible response time to outages, GOD AWFUL CUSTOMER SERVICE. Really wish there was any other option out here. Please do yourself a huge favor, DON’T LIVE ANYWHERE DEMCO IS THE PROVIDER.
Thank you for working really hard to get everyone’s power back on during this difficult time of hurricane ida. We appreciate you all!
I wish I could give this place less than one star. From the permit place to the customer service at the actual electric company, this experience has been ABSOLUTE trash. Go with Entergy.
In the middle of a 15 hour print when we had the worst brown out you have ever seen causing my 3d printing server to shut down and causing the print to fail.
Customer service is trash. 45 min call wait time any time you call. The SLA does not apply.
Not customer-centric. Do not care about their customers. Zero desire to help customers. Was told we could not speak to a supervisor and was told a supervisor would call us but never received a call.
Power went out this morning because of a pesky squirrel on the lines before I could even get a cup of coffee but technician was here in less than an hour and I have coffee…lol. THANK YOU DEMCO!!!
Terrible company that over charges and scams customers
They never answer the phone when i have a question!!
As we speak…..My lights are out of wack… since 430pm today.
No calls to my phone
No live person to deal with …
They’ve had to come out and service the street light in our yard 5 times. This is a brand new neighborhood. Every time they leave my yard a mess. But by far this is the worst it’s been. They couldn’t have thought that this would pass.
Terrible customer service and super slow in response to outages. I’ve never experienced so many outages especially without reason. I wish we could get power literally from any other provider. DEMCO is awful on every level
Been 15 days since ive had power people who don’t live 2 mins from me have had power since last Tuesday this is beyond ridiculous!
Worst of the Monopolies in Louisiana’s broken energy system they have gouging rates, poor service and have an attitude to match their monopoly. It operates much the same as any other business except you have “Members” instead of customers… Like freakin Sam’s Club
Good luck trying to get someone on the phone. Then when they do answer they have no idea what to do. I called for 2 hours being put on hold 15 min at a time only to be put to voicemail. Finally get someone. Ended up being rude and hide no idea on how to help me.
my bill is over $900.00 dollar over charge and the monthly usage id higher on the bill my meter has lower reading i dont thing that the read the meter
i try to contact demco for more then a week they dont answer the phone …
The absolute worst electric company. The prices are through the roof and the lights go in and out on a sunny day. If I could give 0 stars I would. I had to choose one star in order to post this review.
I’ve never experience so many service outages in my life until Demco was my power provider. I’ve had appliances ruined from surges and outages and they refuse to compensate for losses.
Received notice of disconnect on the date of disconnect. I hate demco! Energy would at least roll it to the next bill. Never intentionally miss a payment but this month just misplaced the bill and forgot. Entergy please make your way here!
Nice clean place. The main office in Central. Got 3 stars because, they straight robbing people with these outrageous electric bills
My mother is in hospital and her power was turned off. I came here to check on the place and paid the owed amount. I then called them to turn it back on (using my money) and they cant turn it back on. Why would it matter if I had a complete …
We had a tree that has been laying on a power line since Sunday and today is Friday almost a full week not once have they came out to move the tree or even tried to cut it one of the truck drivers said Thursday or Friday we should be back …
Perfect example of why public utility zombie companies are a drain on society. All wasteful, mismanagement, and inefficient costs are passed onto consumers. They don’t care as they are the only game in town.
So far I’ve had a terrible experience with this company. I just moved into a new home and after having Entergy my whole life, I was told they didn’t cover my area, Demco did. Well I did an online app,received confirmation that all was good …
Terrible Terrible freckin Company. I would give – 5 ☆’s they want to cut your services off for $5. They don’t have your late payment fee online when you go to pay. I was 2 days late… Paid my bill online then, got a disconnect notice for $5 four days later. If you were in Texas competing with other Companies You’d Be FIRED!!
I love Demco .. When we have bad storms ,like hurricanes, IF the power goes out it is not out long ..Across the road they have Entergy if there is a gust of wind the power goes out . We like that Demco takes the time to cut tree limbs away …
I just love getting reamed by demco. Use to pay 150. Now I pay 300. I hope your ceo is happy with all that money screwing us over. Louisiana has been through enough.
Everyone is acting like children these repairs aren’t simple and easy give them a break and be patient.I don’t have power either they are doing what they can as fast as they can!! Working in Louisiana heat absolutely drains you they will get to everyone
This company has long wait time just to speak to someone by phone. Not only that my bill is ridiculous high and I been trying to call then every day for a week and it’s the same thing over and over on how I get transferred to the over flow people and all they can tell you they are sorry please try back later.
You have done a horrible job showing circuit outages unlike Entergy! Why does your outage map not work! Bring a piece of mind to your customers to show progress! You have failed horribly in this area!
I have had Demco since we moved to Lovingston parish in 1979 from Washington parish. Demco is a really good company. I’m glad when storms come someone is willing to get out in the night just to make sure my coffee pot works in the morning. …
We cannot get ANY information about service from Hurricane Ida
Entergy emails me or texts daily. Sometimes, twice a day with updates.
I wish I could get another service
Demco is awful!!!
They require permits in our area, one of which you can only get in person by showing a notarized act of cash sale, and they don’t do same day connections. This resulted in our power being cut off right after we moved in from out of state …
Wish I could leave zero stars. You pay high amounts for electricity and treated like a bother to them. Paid my utilities on time AS USUAL. never ever late. They had a really huge mess up in their billing I guess and applied my payment to …
DO NOT MOVE IN AREA IF DEMCO IS YOUR POWER PROVIDER!!!! The WORST power provider company!! Be prepared to live of the the grid for 4-6 weeks every major hurricane. This company needs to be bought over and out of business.
Kept calling to get power and they all said someone will be out here but no one ever shown.
I’ve had to deal with these people for over a year now. I’m yet to see a single bill in the mail. But they are quick to come try to disconnect the power when a bill is late. I’ve asked several times for a printed bill in the mail and they …
Absolutely horrible ! Power went out due to a hurricane no 24-hr number we have medical equipment that needs power and our area isn’t even showing on the outage of there map no estimate when the power will be back so now my disabled elderly …
Someone forgot to tell demco there’s a hurricane hitting Louisiana again today!
Went to website to report an emergency hazardous outage. To let them know that a …
I have been trying to reach a human being at Demco for 4 days! No answer via phone, so I drove 25 miles to Zachary office, only to find it closed for remodeling! Does anyone answer the phone or do I need to contact the Louisiana Public Service Commision!
I have literally been trying to cancel my service for 4 days, Ive been on hold for damn near 4 hours starting at 8 a.m. . If I were you I wouldn’t recommend getting these people. You can’t even get stuff done virtually because they haven’t …
I hate this new system they put in place. I’ve called several times to get my new account number to log in and nothing for almost three hours. I received a notice saying something about a new account number will be coming in the mail in or …
So grateful for the hard work and reliable service of Demco! Of course, we lost power from Hurricane Ida, as we expected we would. Demco’s crews worked hard to get our power restored in just a few days, in the face of unprecedented power outages throughout the region. THANK YOU for taking car of my family!
I sent an urgent inquiry on 7/15 and have not since received a response (it’s now 8/08). Nobody picks up the phone despite being on hold for 30 minutes…
Update: Spoke to Anne finally and she was great. She resolved my problem and was quick to respond.
Everyone hates to power company but couldn’t live without them. My bill is fairly priced. The bill I receive monthly is very detailed so I know what I’m paying for. Whenever my street light goes out they are quick to change it within two …
The company nearly doubled the cost of electricity one month and cites that it was due to a decision in production by it’s provider. Prices haven’t went down since, and the existence of this company is proof of rampant corruption in southern Louisiana.
I’ve been on hold for a hour now and need assistance with setting up new servers ASAP!! Is there an email address I can contact?
You guys really need to take a look down walker south road and at least update us all on it who happen to live here. Something is better than nothing, and while I get that it’s hard given what just happened to all of us.. I would appreciate …
Largest crook’s in Louisiana next to politicians. Highly advise you move into an area where Entergy supplies the power.
We use about 140 in electricity a month yet our bill is over 400. Something doesn’t add up with these people
Move anywhere to prevent yourself from doing business with this company. The phone lines are busy at 3pm on a Monday and you are told to call back. They have bad policies that are anti customer and efficiency. They use price gauging and …
I wanted to reach out and say THANK YOU to all who work for Demco! Especially the lineman! Our power came back on pretty quickly (22 hours without) after the storm. Then this afternoon a quick storm came through, and lightning struck the …
No communication, no office workers. When there are office workers they are trained to tell you nothing. We are now on our third week without power in a main area with no end in sight, a week past our original estimation. No updated …
DEMCO does not care about its members/customers! I had my outside electrical panel replaced today. DEMCO turned off my power this morning and returned late this afternoon to turn it back on. The electrician who did the work left the main …
I paid months ago to change my over head power line to an under ground power line. The date of when it will be done is constantly changing, there is no one to talk to who can give me any answers on actual date/timeline/schedule/etc. As a …
Demco trucks in and out of my neighborhood last two days everyone around me has power since yesterday at 5!!One little limb fell and popped the line in half my cat could drag this limb called numerous times and told pretty much just stick …
This company is a poor excuse for a company as there is. We moved to another location that still has them as the provider for electricity. They refused to let my wife move service that I had with them for 10 years to new address. They said …
GARBAGE. Absolute WORST power provider with no logical answers to your issues when you report them. I would switch providers without hesitation if I could. Our power has been out for almost three weeks. Meanwhile, almost everyone else on …
The Absolute Worst electric company EVER!! People really should have other options and not be forced to do business with these people. Prices are HIGH as HIGH can be to say the lights are in a out on a typical sunny day. Half the street has …
I wish there was another company that I could have gotten my lights with. They can’t give you any information beside I will record your outage which that isn’t helpful and give me a good call back number which you know they not going to …
Reliable electricity but questionable business and customer service management. Bills have been ridiculously high lately, and I learned that Demco is simply a middle man between Cleco and their “customers”, and they just avoid their …
Horrible! Demco wants one thing and that’s your MONEY!! my electric bill in my apartment went from $55-60 a month, to $140!!! There’s NO WAY I’m using that much electricity considering I turn EVERYTHING off before I leave for my 12 hour …
Would be nice if someone would actually return emails (since no one answers the phone when I call) explaining what the PCS charges are and showing an actual breakdown. Instead Demco finds it ok for my bill to go from $118 to $235 with no …
Every time the wind blows or the sun is shining the lights are either flickering or off. It’s annoying and unnecessary. They want you to pay these high electrical bills on time but there’s always an interference! It’s HOT!
I am one less person in my household and my bill is continuously going up! I just don’t understand what’s going on and it’s becoming overwhelming! Bill for July was $630 and bill for Aug is $702! We were gone on vacation for 4 days plus one less person in the house! Why is my bill bill more?
We are Sr Citizens and disabled—Demco cares less——I rec’d the highest bill from Demco that I ever have gotten——No help for people on a fixed income
With the high cost for electricity these days and everyone struggling to pay bills. Why is it you send out delinquent notices after 1 day late and charge $6.00! I’m so glad you’re working to deprive people you service! We need an alternative to DEMCO!!!!!!!!!
“A hot mess” – Every person who has ever left a review on Demco in the South LA area
My lights were turned off when I got home from work yesterday and when I went to look up my account to see if i missed a payment, their system is telling me I have no account with them when I know I have been paying a bill for 2 years to …
Absolutely WORST light company! Always an outage,take forever to fix it & prices are through the roof ! Can’t wait to go back to my other light company…
I don’t know how it’s possible to receive 2 bills in one month, but Demco has found a way. 2 electricity bills for one residence due 15 days a part. It’s terrible that we live in an area where we can’t choose Entergy.
Demco needs to put their utilities underground. They wouldn’t constantly have to be coming to replace transformers and electric lines during storms. Then it’s running around the clock never going off. You think they’d say more money for …
I read late notice wrong, well actually its worded wrong ive let multiple people read it, anyways i was disconnected. I paid my bill at 8am the next morning and it is now 322pm and still no electricity 6 1/2 hours later. Its like the …
A few months ago I called Demco to inquire about my meter being changed. The original one had no issues.
I was told it was blank. (Lie) …
I’m so sorry I ever moved into a subdivision that have to use Demco only! I been living in Zachary for 5 months and every month my bill has increased! Sept bill is $732. Last month $720 July $691 June $500 May $329! LIKE WTFFFF! I’m paying …
I wanted to share my experience with demco this morning. I was in the middle of getting dressed for work when I heard a very loud boom and was left in the dark… no electricity. ☹️. I got on the demco app and reported the outage. …
Electricity bill has gone up but power goes out just about every week. If the wind looks wrong at a power line, the power goes out. So ridiculous. I’ve never had this terrible of electricity in my life! I wish there was another company I could use.
I wish I could give a zero star review. First, before the freeze 1.5 years ago I call 25+ time the week before to have a powerline to my house fixed. Never got a call back and had issues during the freeze due to there neglect. Now …
They don’t give you a chance to pay your bill , they just cut your lights off, they don’t care if it’s cold or if you have children. My bill is only past due 2 weeks. Then I come home to everything being shut off. This is a horrible …
My mom has demco. Her bill was $400 she paid all of it but $134. She is on a fixed income they just called her and told her is she can’t pay the bill today they are going to turn the electric off tomorrow and then they have such nasty attitudes when they call. I hope the don’t treat their parents the same way
Zero stars if possible. They have 2 different reconnect fees…$55 before 7:30pm and $95 after that.Customer Service provided me false information in regards to fees and a correct payment amount needed to restore services, which left me …
This company, if not the most expensive electrical company, definitely the worst customer service I’ve seen. They are robbing us! I have never seen my electric bill so hefty in life! I can hardly pay other bills for paying demo! And when …
No one is answering the phone been on hold 10 minutes..
These ppl came to take down a tree that was dying and threatened utility lines .. …