No one answers the phone, was on hold 34 min exactly, then I became frustrated, hung up and tried calling all the numbers listed on their website and still no answer……SMH
Wonderful I absolutely love that man and the assistants were great held my hand as I got work done would recommend him to everyone thank you sooooo much God bless
these guys are the worst ever they don’t do a thing for me , i’m in the process of taking them to court because of their shoddy service. stay as far away from them as humanly possible
Customer service representative told me that i was no longer covered under their insurance when I actually was covered! Horrible customer service, took me an hour to speak to someone.
Agents are so rude over the phone. Can’t even ask a question with out them wanting to argue, clearly they don’t get paid enough to do their job. Disgusting, rude and uneducated people!
Website doesn’t work. Agents contradict each other. Insurance doesn’t cover anything worthwhile. Appointments are set months out. Horrible doesn’t begin to describe it.
Went to Economy Dentures to get upper and lower dentures the dentist there left bad teeth in my mouth that should have been pulled wined up giving me a temporary partial that would not stay in my mouth so I went and had X-rays of my teeth …
Terrible service I left my credit card on my profile si they can run ny payment every month and after 2 months they didn’t run it, so they cancel my policies after 2 month they started charging me with my policies canceled and keeping …
Their website is the WORST-lots of miss information! The selection of providers is terrible . Just because I have Medicaid does NOT mean that I should be subject to poor quality healthcare.
Terrible coverage. Even worse customer service (set aside at the very least 30minutes to wait on hold if you have to call them). Member page does not work once you log in on every browser I’ve tried.
Their website is the absolute worst. 0 Functionality for subscribers. They basically only accept checks mailed in (if you ever get the right address to mail it to) & continually mess up simple requests over the phone.
Do not choose Dentaquest for your dental coverage!! Not unless you like them losing your money order and sending a cancellation letter, and not being able to get a hold of anyone. Everything has been a hassle with them.
I had an emergency to have my wisdom teeth pulled, ad because the employee at the dentist office did not get permission days before I walked in for an EMERGENCY, DentaQuest wouldn’t pay the bill… Now I’am looking for a different dental program.
Horrible Dental Service Provider. I have had this plan all year paid all my monthly bills on time. only to find out when I need service and dental work done to be told I have to wait until 2017 before anything can be provide.
You do not want this dental ins , You have a monthly fee but you have a waiting period 6-12 months for service. you can only have teeth cleaned,x-ray exam with the ins awful ins. deserves no stars
Came to this URL via world’s worst Advantage plan.
First dentist on list was identified as “Dentist-General Practice-Dentist-Orthodontics and Dentofacial Orthopedics” …
Florida-Horrible, horrible, horrible. Never get an answer when I call. Nobody seems to know what they’re doing. Took almost a year to find a Pediatric dentist for my Nephew. Finally found one & have to drive 30 mins to get there which is …
Will be changing insurance company and I want a refund, where do I start? Call this company and couldn’t get no one on the phone, nothing but… There automation system, this company already showing poor communication skills!!! Not a good look at all!!! Do not deserve a star at all!!!
NY State needs to should shut them down immediately! Horrible, hostile and heartless staff. Despite paying $300 per month, my son has been turned way in pain 3X. He is still being refused a simple root canal. Can’t believe the STATE allows …
This could possibly be the worst Dental insurance EVER. this is insurance for NO ONE. No accepts this insurance company..no one! in NYC- this company is NOT recognized for specialized dental surgery… NO one accepts. its run by SAVAGES! IF …
This company gives you the run around! The people on their customer service team are a far cry from that. They are condescending even when you clarify that the issues being presented are not your fault but the computer’s. …
The worst! My wisdom tooth decided to start bothering on a Friday. Insurance wouldn’t cover extraction without referral. My dentist sent all the paper work and DentaQuest said I have to wait until Monday. I asked if there was anyone else I …
There customer service is not properly staffed to handle the volume of calls they receive at any one given time. There is a least a 15 minute wait to speak with a representative. They do not update their Find a Dentist contract data for …
We were forced to change dentists when this company took over and they told my old dentist they would pay 5.00 per month for every patient assigned and not to worry that they’d make money because most wouldn’t show up. The pittance they pay …
DentalQuest a brunch of bologna for say on elegant way. I’m a CDPHP/Medicaid I was assigned this dental insurance. You start with costumer service misleading information the dentist is on the record is not on network. Finally went you find …
I am a caretaker for a person that is on Medicaid and was given DentaQuest as the dental provider. Constant problems with technical staff that don’t have a clue except delay referrals, constant denials of referral, and inability to process …
Some of the agents are not very professional! I shouldn’t have to speak with a number of agents just to solve my issue. When I ask a question they are clueless and unhelpful! If they can’t solve my issue they should redirect me to another …
Worst dental insurance company I have ever had the displeasure of dealing with.
Horribly rude customer service, always a long wait to speak to someone on the phone, and to top it off the reps are powerless to be of any real assistance. …
Dentaquest is funded by Medicaid and the recipients are NOT getting dental coverage. I have called for 3 weeks now, being in hold for 90 mins one time only to once again, get disconnected. I called my insurance company, all an extension of …
Worst possible customer service! The website gives outdated and incorrect info on dentists who take the plan. So far none of them do! Then try calling. The oldest trick in the book, they leave you on hold then disconnect you. I’d rather …
Called the first 200 dentists on the dentaquest plan. None accept it anymore. I have a severe infection in my mouth and I need an apico. The customer service only directs you to use the “find a dentist” search on their website. People are …
So how does a Dentist have 8 different locations in their system? The website is utter junk! You search your zip, and doctors are on the list from 100 miles away. Other dentist are not even working at the location they list.
I work in the dental field – so I frequently have to call ins companies. This one is bad. I spoke with a representative who was very rude and had a very blasé attitude. When asked why the the EOB our office was sent showed incorrect info, …
Do not waste your time Denta Quest are the absolute worst company to deal with, and have the worst employees to boot. I used their portal and the first 3 dentists they said accept my insurance/HMO and they DON’T ACCEPT IT !!! Run don’t walk away and find another dental provider ASAP. If I could give ZERO stars I would.
I just had change on January 1st, 2023 to a different kind of Medicaid (Masshealth) coverage that includes the DentaQuest insurance. Based on the reviews I’ve read here, I will NEVER use it and instead just continue to pay out of pocket. I …
I an Dentaquest client who had this insurance since 2019 and have nor the gotten the proper dental care. All the dentist offices I applied to don’t accept this plan and when l several complaints to address the matter nothing …
(Translated by Google) The most ridiculous 3 hours waiting for them to answer
(Original) …
NEED APPOINMENTS
The worst ever
dental quest sucks
one hour (no exageration)
i keep asking to be taken off their call list, its time to do it
My god if this isn’t the worst I don’t know what is
No one answers the phone, was on hold 34 min exactly, then I became frustrated, hung up and tried calling all the numbers listed on their website and still no answer……SMH
Outstanding provider. Great service and support.
I would highly recomend.
Worst insurance company ever… Do Not go with these people….. You will never get a call back and can never speak to anyone..👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 …
HORRIBLE!!! Can not find a Dentist anywhere near me that takes this insurance for my kids!!!
HORRIBLE! HORRIBLE! HORRIBLE! The worst insurance ever. You are better off with no insurance. Save your money!
My experience with dentaquest. Well talking to customer service the rep. The rep was not warm and got smart. Her name is Brenda.
Wonderful I absolutely love that man and the assistants were great held my hand as I got work done would recommend him to everyone thank you sooooo much God bless
these guys are the worst ever they don’t do a thing for me , i’m in the process of taking them to court because of their shoddy service. stay as far away from them as humanly possible
Customer service representative told me that i was no longer covered under their insurance when I actually was covered! Horrible customer service, took me an hour to speak to someone.
This company is typical of Obamacare. Zero service. Zero value. Worst company in the worst system created by the worst president ever.
Agents are so rude over the phone. Can’t even ask a question with out them wanting to argue, clearly they don’t get paid enough to do their job. Disgusting, rude and uneducated people!
Website doesn’t work. Agents contradict each other. Insurance doesn’t cover anything worthwhile. Appointments are set months out. Horrible doesn’t begin to describe it.
Went to Economy Dentures to get upper and lower dentures the dentist there left bad teeth in my mouth that should have been pulled wined up giving me a temporary partial that would not stay in my mouth so I went and had X-rays of my teeth …
Terrible service I left my credit card on my profile si they can run ny payment every month and after 2 months they didn’t run it, so they cancel my policies after 2 month they started charging me with my policies canceled and keeping …
They just canceled the appointment I made with them four months ago through an E-mail because my hygienist is off tomorrow.
They take over three months to pay a claim after several phone calls and excuses. Horrible. I would give 0 stars if I could.
Their website is the WORST-lots of miss information! The selection of providers is terrible . Just because I have Medicaid does NOT mean that I should be subject to poor quality healthcare.
Terrible coverage. Even worse customer service (set aside at the very least 30minutes to wait on hold if you have to call them). Member page does not work once you log in on every browser I’ve tried.
Their website is the absolute worst. 0 Functionality for subscribers. They basically only accept checks mailed in (if you ever get the right address to mail it to) & continually mess up simple requests over the phone.
Do not choose Dentaquest for your dental coverage!! Not unless you like them losing your money order and sending a cancellation letter, and not being able to get a hold of anyone. Everything has been a hassle with them.
I had an emergency to have my wisdom teeth pulled, ad because the employee at the dentist office did not get permission days before I walked in for an EMERGENCY, DentaQuest wouldn’t pay the bill… Now I’am looking for a different dental program.
Horrible Dental Service Provider. I have had this plan all year paid all my monthly bills on time. only to find out when I need service and dental work done to be told I have to wait until 2017 before anything can be provide.
You do not want this dental ins , You have a monthly fee but you have a waiting period 6-12 months for service. you can only have teeth cleaned,x-ray exam with the ins awful ins. deserves no stars
Came to this URL via world’s worst Advantage plan.
First dentist on list was identified as “Dentist-General Practice-Dentist-Orthodontics and Dentofacial Orthopedics” …
Florida-Horrible, horrible, horrible. Never get an answer when I call. Nobody seems to know what they’re doing. Took almost a year to find a Pediatric dentist for my Nephew. Finally found one & have to drive 30 mins to get there which is …
Will be changing insurance company and I want a refund, where do I start? Call this company and couldn’t get no one on the phone, nothing but… There automation system, this company already showing poor communication skills!!! Not a good look at all!!! Do not deserve a star at all!!!
NY State needs to should shut them down immediately! Horrible, hostile and heartless staff. Despite paying $300 per month, my son has been turned way in pain 3X. He is still being refused a simple root canal. Can’t believe the STATE allows …
This could possibly be the worst Dental insurance EVER. this is insurance for NO ONE. No accepts this insurance company..no one! in NYC- this company is NOT recognized for specialized dental surgery… NO one accepts. its run by SAVAGES! IF …
This company gives you the run around! The people on their customer service team are a far cry from that. They are condescending even when you clarify that the issues being presented are not your fault but the computer’s. …
The worst! My wisdom tooth decided to start bothering on a Friday. Insurance wouldn’t cover extraction without referral. My dentist sent all the paper work and DentaQuest said I have to wait until Monday. I asked if there was anyone else I …
There customer service is not properly staffed to handle the volume of calls they receive at any one given time. There is a least a 15 minute wait to speak with a representative. They do not update their Find a Dentist contract data for …
We were forced to change dentists when this company took over and they told my old dentist they would pay 5.00 per month for every patient assigned and not to worry that they’d make money because most wouldn’t show up. The pittance they pay …
DentalQuest a brunch of bologna for say on elegant way. I’m a CDPHP/Medicaid I was assigned this dental insurance. You start with costumer service misleading information the dentist is on the record is not on network. Finally went you find …
I am a caretaker for a person that is on Medicaid and was given DentaQuest as the dental provider. Constant problems with technical staff that don’t have a clue except delay referrals, constant denials of referral, and inability to process …
Some of the agents are not very professional! I shouldn’t have to speak with a number of agents just to solve my issue. When I ask a question they are clueless and unhelpful! If they can’t solve my issue they should redirect me to another …
Worst dental insurance company I have ever had the displeasure of dealing with.
Horribly rude customer service, always a long wait to speak to someone on the phone, and to top it off the reps are powerless to be of any real assistance. …
Dentaquest is funded by Medicaid and the recipients are NOT getting dental coverage. I have called for 3 weeks now, being in hold for 90 mins one time only to once again, get disconnected. I called my insurance company, all an extension of …
I wish I could give zero star. Listed providers are not accepting their insurance at all. kind of fraud company.
Worst possible customer service! The website gives outdated and incorrect info on dentists who take the plan. So far none of them do! Then try calling. The oldest trick in the book, they leave you on hold then disconnect you. I’d rather …
Called the first 200 dentists on the dentaquest plan. None accept it anymore. I have a severe infection in my mouth and I need an apico. The customer service only directs you to use the “find a dentist” search on their website. People are …
So how does a Dentist have 8 different locations in their system? The website is utter junk! You search your zip, and doctors are on the list from 100 miles away. Other dentist are not even working at the location they list.
I work in the dental field – so I frequently have to call ins companies. This one is bad. I spoke with a representative who was very rude and had a very blasé attitude. When asked why the the EOB our office was sent showed incorrect info, …
Do not waste your time Denta Quest are the absolute worst company to deal with, and have the worst employees to boot. I used their portal and the first 3 dentists they said accept my insurance/HMO and they DON’T ACCEPT IT !!! Run don’t walk away and find another dental provider ASAP. If I could give ZERO stars I would.
I just had change on January 1st, 2023 to a different kind of Medicaid (Masshealth) coverage that includes the DentaQuest insurance. Based on the reviews I’ve read here, I will NEVER use it and instead just continue to pay out of pocket. I …
I an Dentaquest client who had this insurance since 2019 and have nor the gotten the proper dental care. All the dentist offices I applied to don’t accept this plan and when l several complaints to address the matter nothing …