Dermatology Associates of Kentucky

Dermatology Associates of Kentucky, PSC

Medical problems deserve treatment, and the specialists at Lexington’s Dermatology Associates of Kentucky are here to help. Battling dry or … See more

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Dermatology Associates of Kentucky Contact Details

Dermatology Associates of Kentucky Reviews ( 144 )

  1. Was left on hold and sent to several different employees all with horrible costumer service. A waste of my time and was lied to by the receptionist. DO NOT Recommend!!!!

  2. Didn’t see a doctor until almost an hour and 15 minutes after appointment. Incredibly slow and were not able to tell us when we would be able to see nurse or doctor

  3. I had an 8:30am appointment on a Thursday, I was not called back to a room until 9:15a and finally saw a physician at 9:30a. (Dr. Becknell) Be prepared to WAIT.

  4. After an initial issue the staff was fantastic in resolving it and I was seen the next day within minutes of walking in by Dr. Castro who was very professional and speedy

  5. I have gone to DAK a couple times and was always pleased with the Doctors but I called today after my general practitioner Said you.need to see a dermatologist In the next few days and I called to set a appointment and was told at first …

  6. I made an appointment here 6 weeks ago and called to confirm that my insurance was accepted. On the day of my appointment there’s a long wait and by the time I have my paperwork filled out they inform me that they don’t take my insurance. I wasted six weeks and took the drive over here only to be turned away. Such a waste of time.

  7. I visited DAK for the first time and came away impressed. The staff is friendly, thorough and very professional; the medical care is excellent; the operation is smooth and efficient; and the wait time was minimal.

  8. My son saw Dr. Becknell. He to wait a a little bit , but worth the wait. He made my son feel so at ease and was responsive to any questions that I had. I would recommend him for any teenager with derm issues.

  9. I read the other reviews and was amazed. I have found DAK to be very professional. Dr. Charlie Becknell found an extremely rare cancer which is progressive if not found in the early stages. Thanks to him for basically saving my life. I would recommend Dr. Becknell.

  10. The staff and doctors at Dermatology Associates of Kentucky are caring, professional and just amazing! I have been a long-term patient and highly recommend them.

  11. Took my teen for some skin issues – the NP Stacy Smallwood was so good! She was so genuine and kind to my daughter! It was easy to get appt and whole staff was great!

  12. Been coming here for years… I loved my nurse practitioner…..front office staff is terrible. They never smile, they act like your putting them out by being there. They are unfriendly, smileless, grouchy human beings. So sad.

  13. Been going to DAK for 10 years. Last two visits were not pleasant. Treated in a way I never expected because I cant cover my mouth w a mask because of severe anxiety. They had masks on so not sure why it mattered that I didn’t. I will not be back.

  14. My husband had skin cancer and a graft. Dr. Blackmon and staff did a great job and he is very pleased. Thx to Dr. Clark for finding the problem. No long waits, staff very courteous and professional.

  15. Be prepared to wait on any Dr people! They are not just hanging out. It would appear to me that they are spending time with other patients, addressing their needs. Isn’t this what we all want? It’s NOT a drive through clinic.

  16. I Saw Dr. DeCastro ( spelled wrong probably). He is amazing. I will never go anyplace else or see anyone else. He is the greatest. He knew immediately what my issue was and I was in and out. Highly recommend him!

  17. Read the reviews before my visit and had mixed feelings. Upon my visit I found the staff and Dr Fisher to be top of the line. I could not have asked for a better visit. The people writing bad reviews about this company are either babies or …

  18. Dr deCastro and his staff have always taken good care of me each visit. Dr. deCastro takes time to listen to my concerns and provides sound advice on how to take good care of my skin. I highly recommend them.

  19. I scheduled an appointment at time and date that I would be available, and they cancelled it. I’d rather have a doctor who keeps their appointments. They would sure charge me if I cancelled.

  20. So.. I developed this Rash/Pimple oozing itching nickel to quarter size spots on my calves, back, triceps, back of hands.. I scheduled an appointment with them and they did there thing.. excavated skin from my back and so on.. Bottom Line …

  21. My daughter and I both saw Dr. Clark. He was personable, knowledgeable, and quickly took care of all of the skin issues I was concerned with. The staff was also very friendly. Very satisfied with our visit.

  22. From start to finish Personnel are very professional plus give you the personal care you need. My doctors is very precise friendly and thorough. My appointment was on time thorough. Would recommend my doctor to anyone.

  23. I do not recommend DAK, Dr. Guiglia in particular, for anyone. Her manner was rude, her assessment was incomplete, and I left with no more understanding than I had before the appointment. She did not provide records or information about the …

  24. I will never go back to this place again majority of the staff is very welcoming and nice but some of the doctors in particular dr. Castro is very rude and incompetent at his work I got recommend to that place only to not see the dr. I was …

  25. Braye was great during my visit. She put me at complete ease, explained the procedure and talked to me when I was a little nervous. I would absolutely recommend her and this practice.

  26. I have depended on dermatology associates of Kentucky for several years now. Dr. Becknell has discovered and removed several superficial skin cancers and one second stage skin cancer. I thoroughly respect Dr. Becknell and enjoy his …

  27. I would not recommend Derm Associates of Kentucky. I was a new patient and the receptionist Sheila was very rude when making an appointment with an appropriate doctor for my acne. I believe if you are a new patient they should be striving to get your business not running you out the door.

  28. The doctors, nurses, and staff are all very kind and professional. My entire family go to this office and we have always had wonderful care. I highly recommend this practice and we love Dr. Massa, and Dr. Clark especially!

  29. I have to say I don’t understand the recent negative review targeting Dr. Repass at DAK. She has been my dermatologist for several years and I have found her to be thorough, professional, efficient and pleasant to work with.

  30. Excellent care. Felt at ease with Stacy Smallwood and she did an excellent job removing a suspicious place on my nose and examined another place of concern.
    Will definitely go back.

  31. Appointment today. Doctor was kind and professional. Staff extremely rude from the woman that was at the tent to the nurse that checked me into the room. She was judgemental and inconsiderate and obviously bothered by my attire. Staff would make me rethink another visit.

  32. I absolutely love this office. The staff were all very kind and understanding. I have seen various doctors and physician assistants in the office and each of them has excellent bedside manner and took the time to make sure my problems were addressed. I highly recommend any of the doctors here.

  33. This is a place of excellence. Dr. deCastro and the staff at Dermatology Associates are very professional and nice. Dr. deCastro has been our physician for a number of years. My wife and I are always impressed that he is very precise in looking out for our well being and we always feel he is a friend who cares.

  34. The staff was really friendly. The day I visited was really busy and they were running behind. Multiple people apologized to me for the delay which I am not used to at a medical facility. The doctor I saw was very friendly and social. I would recommend this facility over my local dermatologist.

  35. I have had good interactions with the doctors (Reuff and de Castro) but DAK is terrible at responding to needed insurance information. After multiple phone calls from me and the insurance company asking for Dr Reuff to approve my …

  36. Dr Repass was thorough and very professional. She had such a warm personality and made me feel at ease. I felt that from the very beginning she and her staff had my best interest at heart.

  37. Dr. DeCastro is excellent! He is kind as well as extremely smart! And his staff is great! Such a clean and professional practice! I’ve been to several Dermatologist and Dr. DeCastro is the only one who diagnosed me and knew what was wrong …

  38. Stacy Smallwood is amazing! I recommend her for sure. She went above and beyond and was very quick with my appointment. I left feeling reassured of my worries, I felt that she touched based on every topic I was concerned about. She even helped me with affordable options. She is great!!

  39. So far, so good! On my first (and only, so far) visit to Dr. Repass, she froze several places on my face (which have now nicely disappeared), and did a biopsy on a place on my nose. She was very thorough, and seemed knowledgeable. Dr. …

  40. I will never step foot in this office again. Beware…on exactly 90 days after surgery if you do not pay the complete bill this uncompassionate company will send your bill to collections. You may want to actually check to see if the bill …

  41. First visit to DAK on Fountain Court. The staff was courteous, friendly, patient, and very efficient. I had a short wait to see ARNP Stacy Smallwood and I am a fan forever. She made me feel so comfortable, explained everything she was going …

  42. I arrived 15 minutes before my appointment and was instructed to pull under the canopy in order to get my Covid questions answered. I was then told to park and wait in my car and someone would call me to get my payment and insurance …

  43. I highly recommend Dermatology Asslciates. My yearly check up with Stacy Smallwood was a breeze. Even with the new Covid rules and regulations, I was in and out with no wait. The staff is also top notch. See you next year!

  44. I have been visiting DAK for all my dermatology needs for about 15 years, the last 12 with Dr. Laurie Massa. All my experiences have been very positive. The facility, staff, and service are excellent. What truly stands out though is Dr. …

  45. My husband and I have both gone to D.A.K. for over 20 years. We have always been very pleased with all the Dr.’s we have seen. Dr. Mersack retired and I have seen about 4 other ones in the office. All have been very excellent. Nurses …

  46. My experience with them is beyond infuriating. And I haven’t even seen a doctor yet! I called the location in Beaumont Center (near my home) to make an appointment. Well when I went in I was told that Dermatology Associates of KY was only …

  47. I was told to arrive early so I could fill out paperwork for my first appointment. I arrived 30 minutes before my appointment and wasn’t seen until 50 minutes after my scheduled appointment. That’s almost an hour and a half of my time …

  48. My young son had a condition that remained a mystery to numerous doctors for the past 3 years. At our very first appointment Stacey had more than 5 different doctors filter in to take a look and give their opinion and we were able to walk …

  49. My husband had an appointment here a few weeks ago to have a spot checked out. He arrived 10 minutes earlier than scheduled to fill out paper work, as directed. He was not seen until 1 hour and 15 minutes past appointment time. …

  50. March 19, 2018 – First time patient of Detamatology Associates of Kentucky (Lexington Location).
    Very impressed with the warm welcome by staff members, the very clean and …

  51. I have seen Dr De Castro in my early appointments starting several years ago. I am currently seeing Dr Repass because her schedule permits shorter wait times to schedule appointments. She has been thorough in her examinations and …

  52. I have been a patient for over ten years and have been seen by doctors in both Frankfort and Lexington. I’ve always had the best of care for multiple issues including skin cancer. I am so grateful to have their expertise on my side!

  53. My husband had an appointment there today at 4pm and checked in like normal. While the text from this office said to wait a nurse will call him to come in – he waited until 430 and watched everyone walk out and lock the door. He was never …

  54. Been to this group twice with a rash. Seen a Dr last time, wasn’t pleased with the visit. Today saw a PA wasn’t pleased with this visit either.. Main reason for displeasure is regardless of symptoms and living with the symptoms for months …

  55. This review is NOT for the entirety of DAK. I’ve been going to DAK for years and seeing Dr. Mary G and LOVE her. She’s amazing and very knowledgeable. The front desk staff is GREAT! When I first started going to DAK I saw Dr. Repass and …

  56. The pricing here is not even close to comparable to any dermatologist I’ve been to around town and other cities. Had a laugh after receiving my bill for my 30 second office visit- it was labeled as “office visit, long.” I called my …

  57. I arrived at my appointment and was checked in (I had used the on line sign in) and was very effiently for temperature 🌡️ and taken to an exam room. The exam was thorough and my questions were answered. The entire process was efficient and I never felt endangered by the covid-19 virus. A well handled appointment during difficult days. …

  58. The reception area is very warm and inviting. The girls behind the counter were professional and efficient. My wait times was less than 10 minutes from my appointment time. The assistant that took my information was thorough the doctor was …

  59. I waited 2 months to get seen. Arrived at the parking lot 10 minutes early. Had to use a cell phone to check in. Got many pages of fine print and boxes to check on my cell phone. It was so small I couldn:t read it so I just checked agree …

  60. I took my wife for her first treatment of Botox at DAK. She has been very hesitant of using this product but after a consultation with her doctor she felt confident in having the treatment. We scheduled her appointment and were greeted the …

  61. I have had regular exams by Dr. Repass and am grateful for her thoroughness and her clarity of explanations. When I was highly unsatisfied with the consult by a surgeon to whom I was initially referred, Dr. Repass promptly directed me to …

  62. I have to say everyone was very friendly and nice. Dr. Massa and her staff were wonderful. Erica has a great steady hand and that is important for removing skin tags. Great set up and you feel very safe especially in these trying times.

  63. This is the most efficiently run office. Waiting time is minimal and Dr. Masa is a wonderful dermatologist. I have been to other dermatologist but once I found her I haven’t gone to anyone else and I have recommended her to friends and family who also really like her!

  64. Great staff, and service on everything. I had no problems finding their location which is a big deal for me. Dr. Pennington was very friendly and put you at ease. As of yesterday i have a permanent dermatologist. I am one of those people if i dont like them, i will not return. So Dr. Pennington i will see you again in April.

  65. I scheduled a appointment with Dr. Massa. The online check in very easy. Upon arriving, check in was very efficient, as was making my online payment. Dr. Massa was very thorough during my skin check and made me feel very comfortable. She …

  66. Stacey Smallwood, NP, is one of the best providers ever. She took time to explain the details of both my diagnoses and my treatments—which no other clinician has ever done. She is congenial, understanding, and outstanding. Good medicine and good people—that’s Stacey. I highly recommend DAK.

  67. I was just seen by Dr. de Castro. He was very helpful with understanding my skin condition. I really like his friendly and caring personality. I am feeling very positive about treatment options for the first time in years.

  68. I called for an appointment and was able to get in 2 days later. Getting into the office was super easy; they have everything pretty streamlined. All the staff I encountered was very nice. I saw Stacy and she was extremely kind and …

  69. We’ve been patients for years (my wife for 25 years), and we’ve always had great experiences here. They’re doing a great job with their new office procedures due to COVID, and the appointment procedures are very efficient. We appreciate the precautions being taken.

  70. Dr. Braun was excellent! My daughter (15) was really nervous/anxious about going but he was so kind and helpful that we both felt right at home. He had a very positive and calming demeanor about him that you don’t get from a lot of doctors. Very happy I chose them for my daughter’s issues and would highly recommend!

  71. I was so impressed with the care and efficiency of this practice. I was seen by Dr. Massa, and she was thorough, personable and inspired my trust. I am also appreciative of the lack of wait time! I was called 2 minutes after my 10:50 …

  72. I have had multiple bad experiences with the appointment process. While I like the Drs the scheduling and patient experience process needs some help. There seems to be the I’ll founded perception that one person can handle accounts …

  73. I am very impressed with Dermatology Associates. In Lexington, I feel like other dermatology offices have impolite staff and long wait times. At DAK, I had virtually no wait and my appointment was remarkably efficient. Everyone on their staff was polite and knowledgeable. Would highly recommend.

  74. I Arrived at my appt time and filled out all necessary forms for pre registration the day prior. I was self pay, so once onsite all that was left to complete was payment. I paid via a link sent to my phone and everything seemed to be …

  75. Felt uncomfortable the whole time, as there was some random unintroduced person tapping away at a keyboard in the corner of the room. Dr. Rueff did not really listen to my concerns, stating that I had a condition which did not match my …

  76. Extremely unprofessional. I drove over 3 hours to get to this appointment and sent a copy of my insurance a week before. Instead of informing me at the time I sent them a copy, they waited until I arrived at their office to inform me that …

  77. The front end was efficient and pleasant. The waiting areas were quiet and comfortable. The staff was on time. Dr. Braun was courteous, deliberate, thorough, pleasant. Nice operation

  78. I really appreciated that the paperwork part of a business could be managed online and ahead of the visit. I incorrectly trusted that the process would be streamlined in the interest of time. …

  79. My sons and I went for general checkups. I got my bill I was charged $75 more for each child than I was for myself. When I questioned this they said it was because she wrote a prescription for my kids. One had keratosis and one had …

  80. I went to see Dr. Ramsey because it was easier for me being disabled than to go to Lexington to see my regular doctor Massa. Ramsey changed a prescription dose on Stelera and then delayed sending it in waiting for labs. When the labs were …

  81. I have been seen here before, but my health insurance changed. When they told me that they didn’t take my health insurance, I agreed I’d be okay with paying out of pocket but they wouldn’t even schedule me period and hung up as soon as I …

  82. My experience is with both Dermatology group and the Mohs Surgeries. I find the services are always rushed in particular the Mohs surgery and may have added to the two failed/inadequate attempts at repairing a Mohs surgery with skin grafts. …

  83. I have been going to Dr. Massa at DAK for years now. I have always had a great experience! I appreciate the mobile check in and reminders, and the facility and staff are great! Everything runs so professionally and efficiently.. Dr. Massa …

  84. This is more about the scheduling practices- the staff has always been friendly and pleasant. Lately it seems like they’re overbooking.. The past two appointments I’ve had with them I ended up waiting 30+ minutes past my appointment time …

  85. I’ve been coming here for over 5 years. The office staff is always friendly. I love that they are quick and efficient! This is very important to me. Dr. Ryan Fischer is wonderful and has a great bedside manner. Although I’m still …

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