Dr. Tom has been professional and personable with a smile. My daughter felt comfortable at first visit. The staff is also caring and pleasant to work with. Bonus- lab onsite.
Horrible I just started to come here the doctor told me to come in and have my baby he got me ready and then was called away by the time he was done the night doctor now won’t do my c section and now I’m in so much pain I can’t walk and now what lay here n cry in pain in a labor and delivery room with no air
I went for a appointment yesterday and was never seen because they don’t know how to update there systems , they wasted my time the lady that was helping me was very rude .
They never answer the phone. Just try to schedule an appointment. And see how long you will have to wait. 15min waiting and still didn’t talk to anyone…..good luck scheduling
Great place. Nice staff and doctors, clean area and good vibes. Would definitely recommendrecommend, although waiting can be long at times, but its not often.
I had the worst experience with this office today. The billing department lacks the skills of basic customer service and the call back system is horrible. I do not recommend this office to anyone! All the staff here is rude, especially billing and the supervisors within. Safe to say I WILL NOT be going back.
If I could give them zero stars I would. This is the worst doctors office I have ever been to! Rude scheduling crew and front office staff. Back office staff are always snobby as well smh.
Best clean and organized place. I have been here evry year for 15years and never ever I have to wait for the doctor. They really care about you and never let you down. …
Desert West OBGYN in Glendale, AZ has a commitment to providing the highest quality, compassionate care to every patient. Physicians at the Desert West Glendale office are certified by the American Board of Obstetrics and Gynecology. They have been caring for women in Northwest Phoenix since 1973.
I love it here honestly I been to 2 different locations because they don’t know what they are talking about but this location is the best. They make me feel welcome. Great doctor as well
I went into this facility for the very first time this month and I received awesome service by MA and Susan who is NP! I had the fastest and least painless Pap smear ever!
Best Dr in the universe is Dr Tom she is awesome, caring, and listens to all your concerns HIGHLY recommend Desert West OB/ GYN on Thunderbird Shes beyond AWESOME
Absolutely horrible staff up front. They had no urgency to help my wife after they referred her to a cancer specialist. Then one person would tell you one thing and the next person would contradict the other employee. Stay away from this place, they don’t care about you!!!
I have no complaints. Everybody there was so nice. Yuri especially with her amazing attitude. I can tell she really loves her job and cares about the patients😁 …
The worse experience in my life I still sick. They only care about their money. My doctor was dr knoon after he told me to do lot of test, he sent me to different place up to now when I call no good respond I regret going to this place.
If you are looking for a great office try Desert West OBGYN. Their office is amazing!!! Spacious, courteous, huge rooms and waiting area, even has t.v. with news playing and planty of magazines. You can tell they spent the money to make you …
Dr Goad is an amazing doctor. Very knowledgeable, upbeat and nice. I felt very reassured and will definitely be sure to schedule all of my appointments with her.
So happy to be back under Dr. Koon’s care! He still had my records from the last time I saw him, which was ten years ago. He referred to them as well as the current records I provided. Therefore, able to provide me with a diagnosis. Dr. …
Extremely poor care! I had complications with my pregnancy and it took me over 2 weeks of calling Desert West and trying to get help/info from this practice. Doctor still won’t see me. I had a miscarriage. Still no care. Go to a different practice!!!!
This place sucks. Came in 20 minutes early like I was told for my appointment. Waited and waited and they never called me. I finally went to the receptionist and asked them if they forgot about me. Turns out they never checked me in. Fast …
Literally the WORST experience possible. Terrible service, terrible doctors, save yourself hours and hours of wasted time (and money) and go anywhere else other than this place. I will be filing a compliant with the Arizona Medical Board as …
I have been seeing Cynthia Holsen for 10 years and I love her just as much today as I did back when I was pregnant. She is so knowledgeable, so patient. I never feel rushed and she answers *all* my questions. Even the ones abt my weird vague symptoms. She’s the BEST.
I went there to see the cause of my menstrual problems and instead was referred to an endocrinologist and landed with a $300 bill. When i called for help when the problem got worse, i was told I need to reschedule for the same thing they …
Dr. Judy Tom was very professional yet put me at ease right away. Explained everything to me and gave me time to ask questions. Everyone was very friendly and courteous. Very little waiting time to see Dr.
Second time they’ve cancelled an appointment on me following a holiday weekend without notifying. They charge no show fees and believe their time is important but their patients time isn’t important. Switching gynos.
I wish I could give them zero stars. This is all that is wrong with our medical system. I came in as a new patient and was referred over from another doctor for pelvic pain. The doctor did not look at the previous records, history nor did …
Although some of the Providers are great others not so much! The good providers actually are in this for patient care, others are only in it for the money… the Administrator & management is HORRIBLE (-100☆S)! Administrator has nothing …
I had the worst experience of my life when my son was delivered by Dr. Koon Lee at Banner Thunderbird Medical Center. He was very rude and very unprofessional. He started complaining immediately that I had anesthesia and couldn’t push …
I had an amazing experience from the moment I walked In the door. The women at the counter were very welcome and friendly and helped guide me through the paper work. It was my first gynecology appt and Dr oehgle was so kind and sweet and …
I have never really been a fan of going to the doctor….. Until I started going to Desert West OBGYN and my whole experience changed….. Friendly, professional staff and a relaxing environment….. Don’t mind my doctor visits at all now 😉 …
The place is sooooooo unprofessional. I feel like a checklist at my first obgyn appointment with my first pregnancy they ran a bunch of test called me 3 days later to tell me everything was alright then got 2 more phone calls later that day …
The medical assistant doesn’t listen well, she keeps speaking as I’m speaking and then I find myself repeating myself… my I.U.D was placed wrong or my body turned it, I was then told it still work.. I then went to another dr. Found out …
Surprised at how many times my depo injection hasn’t gone smoothly but this time takes the cake. Last week I had my depo injected as she pinched my arm, leaving me with the most unsightly bruise on my arm that will last forever now because my bruises hardly heal.
I am very sorry to say that my daughter will never be coming back to this office again. She saw nurse practitioner Hope Findlay regarding some complications with her birth control. The advice and recommendations that she was given was to …
NP Corrick is amazing, so is Dr Shaw & Dr Ludwig. They truly seem to care for their patients. I give 3 stars because of the office staff, they are incredibly rude.
Love this place! Had my son through this Obgyn back in 2013 and now I’m doing the same. Almost had to switch due to insurance but the front desk and Christina was able to let me know how I could continue with them. I’m very happy with the services!
DO NOT GO HERE! I’M EXTREMELY UPSET… I’ve been suffering for 1 year because they simply did not listen to me or they didn’t care. This entire time I’ve been suffering with a UTI infection. I told Dr. Jacks about my symptoms and she didn’t …
My first visit to see Dr. Jaacks went well. No complaints with front end staff and reasonable time in waiting area. Dr. Jaacks was professional and courteous. She delivered straightforward answers to my questions. My only issue is that it took so long to get in for an available appointment.
I called and refused to get off the phone because frankly.. I KNOW when something is wrong… there was something wrong. And sure enough.. the Desert West OB/GYN 5601 W. Eugie… they had the results.. the woman that signed off on my …
Where do I start. If I could give zero stars I would. First off, my wife is a high risk pregnancy due to prior complications on during other pregnancies. One miscarriage and one tubal. Dr. Koon could care less about that. He rarely …
My wife got seen by the nurse practitioner today because desalvo was with another patient. The nurse was very unprofessional asked questions about personal matters that were none of her business. She kept pushing my wife to getting birth …
So far my experience has been great. I only make sure I see Dr Boots and her assistant because they take their time and answer all my question. They are both very sweet and kind. I would definitely recommend her to my friends and family.
I had a wonderful experience. The staff was super nice, friendly and efficient. I throughly enjoyed Dr Tom. She took her time. Explained everything and why she practices the way she does. I hope to go back for years. M. Auzenne
Dr. DeSalvo has been my gynecologist for 22 years. He’s professional, caring, knowledgable and I trust him totally. I wouldn’t go anywhere else, and I hope he doesn’t plan on retiring soon! I love everyone at his office!
This is the worst customer service I’ve ever experience in my 55years of living on this earth. The back office had absolutely no bedside manner. And proceeded to discuss my medical issues in front of other in the waiting area. I can speak on so much more…No one seemed to know what they were doing. It was such a unpleasant experience!
If you want REAL care from people who REALLY care, Desert West is the place to go. Clean facility, professional reliable staff, accommodating availabilities. Just a burst of positive energy.
The office staff is great, and wait times are very short. Dr. Tom was thorough and gave me time to ask all my questions. I never felt rushed. I feel completely comfortable with the care I’m receiving and trust Dr. Tom’s advice.
I’ve been a patient at Desert West for over 22 years. The primary doctor that I saw left for a more retired life recently but I stayed. There are many great doctors that give knowledgeable care and listen to their patients!
I see Dr. Wilky. Love her personality, she doesn’t mind questions, has lots of information and gets excited when it is good news. She is through. I will continue to see her.
Dr. Amy Boots always takes the time to carefully listen to my concerns. I feel like she genuinely cares about me and my physical and emotional health. I appreciate her a great deal.
I really love this office, I’ve been going here since I had my first baby 11 years ago. Dr Phillips was my doctor through all of my pregnancies until this one, as he isn’t seeing patients anymore. But seeing Dr DeSalvo now has been a …
I’ve NEVER complained about services with any office or company. But this one is not getting away from me. I checked in at 915, my appointment was at 930. They took me back by 935, I didn’t think running 5 mins late was a big deal since …
I don’t know why the rating is so low for this practice. Every experience I have is so great. I am a first time mom and Dr. Goad always has an answer for every question and her recommendations are always great. Her PA Dr. Deb is AMAZING, …
Andrea Corrick is very professional and made me feel less worried about the visit. I’ve seen her twice so far and they have been amazing visits both times. The staff are friendly and helpful when I have questions. 🙂
I have always enjoyed the medical staff here. Very friendly. They are horrible at scheduling though. Like most people, I work full time and it is very difficult to get appointments before or after work (after 3pm). I always get ‘The …
LISTEN TO THESE REVIEWS!! By far the most unprofessional and RUDE establishment I have ever been too! This is my first pregnancy and all I am excited for is to have my baby so I don’t have to come back here!!! …
I was recommended Desert West by upper-level management at hospitals in Arizona after I was having issues getting appointments with my previous gyno. Today I had my first appointment with Dr. Lee Koon and I was very pleased with the entire …
My obgyn is DR. Robert Philips he’s great I’ve never had a problem with him I’m due in a few weeks and this is my first pregnancy and he’s made it a very good experience. Although the front desk lady at the Estrella office is always very …
I really love my doctor and her nurse and medical assistant. I just don’t love that they won’t allow you to schedule your appointment a year out, they won’t call you to remind you to schedule and they will only send you a letter the month …
I have been going to Desert West for 18 years. I completed having children and only go in as needed as directed by my doctor there. This place can’t see you for weeks and will not help if you haven’t been seen within a year. I was told by …
Do NOT come here!! I started coming here as referred to one of my friends, im a first time mom and 35 weeks pregnant and Im not happy with this ob office at all – I’ve only seen my ob doctor twice and all the rest of the times I’ve seen …
The staff was very nice. I was able to come in early as requested to fill papers out and I didn’t need to wait that long when I was done to be seen. The nurse and Dr were very kind and joked with me. Scheduling my appointments have been super easy and friendly.
The NP and MA were great and I had a great experience with the actual OGBYN part. The billing is horrible and the place has horrible policies and will try to nickel and dime you as much as they can. I will never return back and will just …
Everyone was polite and helpful. No waiting time of a long wait. All questions was answered in a layman format so you could understand what was going on. Everyone there is always helpful and polite they will help you when you need it. Love the care level I get from Desert West OB/GYN Thunderbird.
My visit was great because my appointment was punctual, doctor was thorough, listened and the staff were kind. Dr. Matlock is wonderful, I would refer her to anyone. Communicating is quick and clear, always. I look forward to my next visit.
Horrible place. If you are expecting steer clear. Staff are a bunch a of buffoons. No common sense or customer service skills. Medical assistants are clueless and have no problem solving abilities. Scheduling department staff are rude and …
My normal doctor wasn’t available so I saw the next “best” recommended one. I was nearly 8 months pregnant and told her how much pain I was in as well as all my other problems, she refused to write me a note to have a few days off work, …
Extremely rude. Takes ages to get a simple appointment. Not helpful. Even tried to call and reschedule my appointment and got no answer during business hours. Will avoid them going forward.
If you’re pregnant and trying to schedule an appointment with them they don’t call back. Left several messages. They are the ONLY obgyn in my insurance plan so they’ve essentially ignored all my requests for weeks… I’m 13 weeks pregnant …
I have been going to Desert West since before my oldest daughter was born 27 years ago. They always treated me nice and made me feel comfortable. Now they have a nice new office that has a bigger more modern waiting area. I will continue going to them throughout my menopausal stages of life. Keep up the good work DW.
I’d give less stars if possible. As big as the facility is, expect at least an hour wait for each scheduled appointment. If you have complications or prenatal issues don’t expect to be able to speak to a doctor in a timely manner, you’ll …
Do not go to this location! They will not call to provide you your test results. It took me 3 weeks to receive my first blood test results. They would not play the heart beat. I went in for 2 ultrasounds and neither one would let me hear …
Dr. Dowland and her team are fantastic. She listens to you, makes suggestions, and then supports the decision you make. She stopped working out of the office near me, so I followed her to her other locations farther away. When you find someone good, it is worth it!
Difficulty making appointments, unhelpful staff, appointment rushed /provider didn’t care to see me and difficulty talking to a nurse regarding test results.(overall bad experience)
This office is BEAUTIFUL! And Dr. Corrick was great! She was hilarious. I haven’t been to the Gyno in 15 years and she made me feel very comfortable. I am so glad I found this office.
Terrible experience. From my very 1st appointment my Dr. was in a rush to hurry out. No genuine care about my concerns with ensuring a safe pregnancy. After that I have only been scheduled with a nurse. Nurse is great, nice and genuine but …
I have been going here for the last thirteen years. I have received wonderful care by all the staff, doctors and NP’s. I owe my life and safe delivery of my last child to Dr. Desalvo. He is an amazing individual, doctor and throughout …
Always a pleasant experience. All the staff is friendly and helpful. Some of the staff up front know who i am because they took the time to get to know me. I absolutely love my nurse and my doctor they are very professional happy supportive …
Several.years ago I went to the ER with abdominal pain. I was diagnosed with ovarian cysts, given some pain medication and sent home with orders to see make an appointment with a GYN. I contacted Desert West and saw Dr. Quinn. He was …
I used to love going to this practice…it just seems lately that the personal care is gone. I have tried multiple times to make an appt and after 20+ minutes have had to hang up. I finally got thru and tried to schedule everything I need …
Made an appointment for my significant other for 2:30 pm for a check up after a surgery and they told us to be here 20 minutes prior to 2:30. We were 15 minutes early, did the self check-in and then sat and waited to be called. Finally at …
I received excellent care and short wait times throughout my pregnancy. I thought this was a great experience. Until my FMLA and STD paper work needed to filled out for my work. I had to Pay $50 just for them to complete the paperwork. Then …
I was in Peoria snowbirding for 6 weeks and needed to be seen for some initial OB appts. Really nice clinic but I didn’t care for the staff.
I was seen by Dr. Tom who first tried to talk me out of any sort of genetic …
My doctor has been great and the building is nice, but everything else about this clinic needs A LOT of improvement. If someone says they will call to schedule an appointment with you, 9/10 times they won’t. If you have a Saturday …
Everyone here from the office staff to all of the providers are great. I’ve referred several people here and all have been happy with their experience. I had a great experience with my first pregnancy with Dr. Zhang and her NP and am now …
This is a wonderful office! I have been coming here since I was a teenager and I have always felt cared for. They helped me through both my pregnancies (thank you Dr Koon!) answering my questions, helping me through testing and ultimately …
Giving birth at a hospital my wife was not comfortable with and without the doctor she has been seeing for about 8 months. Only reason we settled at Thunderbird was because she FINALLY felt comfortable ENOUGH with the doctor she had been …
I had a great experience at Desert West. I saw Cynthia and her NP student and I loved them both! They both were very informative and gave me options to chose from and went over all them in detail. They did not rush me at all and I felt …
No one has an actual idea what is going on. They bounce you around and a member of management wont even take calls. Seeing a doctor is pointless at this point I have no answers and no one will talk to me. …
Very prompt and great service. My PA, Nikki was very nice too, She made me feel comfortable. Will highly recommend Desert West OB/GYN to my friends and family.
Waste of time. My first pregnancy my baby had a horrible disease and all the OB Amy Boots could say was im sorry. Couldnt even explain what was going on with my child but she sure could get out im sorry. In my opinion if you cant tell you …
I recently started coming to desert west, Im very disappointed. They are unorganized, I got a text message telling me I have an appt scheduled for today. I was assuming it was to go over my ultrasound results. I got there and they told me …
Still haven’t been able to receive my test results for over 3 months. I went in for abnormal bleeding and paid in full cash for everything including the testing. I’ve tried to call to no avail, no letters, no emails, no phone calls… …
I went with my daughter for her glucose test to see if she had gestational diabetes, she drank the stuff, felt horrible… they didn’t give her the right appointment time for the test, the MA said, “Sorry about that.” Then the doctor said, …
Love the new location! It is definitely more spacious and there is room to safely social distance when needed. The staff is cordial. Dr. Boots is wonderful! She is thorough and she addresses each question with knowledge and compassion. If …
The friendly staff greeted me upon my check-in. The check-in was fast and efficiently done. You can self check in or one on the friendly staff will complete your check-in. The waiting area is large and spacious so you are not sitting elbow …
Good luck trying to get an appointment. Schedulers are rude and hang up on you after a long hold period. Was finally told I owe a 18 dollar bill and they would not schedule until paid. Never got the bill. I paid and they still would not make the appointment. If I didn’t like the Dr. I would have gone somewhere else.
I love the care and service Desert West OBGYN offers. I recently switched back for my third pregnancy from another office because they are so worth the drive. Always recommend them to family and friends. Their patient care is exceptional.
I can’t speak highly enough about nurse practitioner Hannah Smith. She genuinely cares for her patients. I never felt rushed and she always listened to all my concerns. She is a true professional with a passion for what she does. Whether …
Ease in making appointment and check in with Professional support staff. State of the Art facility and patient medical record portal. Dr. Koon is wonderful. As a Senior I appreciated the time spent with me and his knowledge of my medical history. I felt very confident with his care.
I’ve had nothing but wonderful experiences here, and Dr. Dowland is by far the BEST OB/GYN I’ve ever seen. She’s so patient and thorough in her explanations every step of the way. When I had massive hemorrhaging in December and they …
I called in today 01/26/2022 @ 1:08pm to schedule an important appointment for my 15 year old daughter, since they never reached out after getting the referral on 01/13/2022. I spoke with a scheduling rep that I was trying to provide …
I had my first women’s preventive screening here, and, first of all, I’ve never been attended to for an appointment so quickly in my life! Hannah Smith was the nurse practitioner who attended to me, and she helped me understand the process and I felt very secure in her hands. I had a very good experience, thank you!
I have been going to Desert West Ob/Gyn for many years. Andrea Corrick has been my doctor for a long time. She is very friendly, professional and explains things thoroughly. I wouldn’t go any place else. The front and back office staff are super friendly and professional.
I have been going to Desert West OB/GYN for at least 10 years. I see Dr. Wilkey and love her! She is so compassionate, never makes me feel rushed, always understanding, asks lots of questions and really cares about me and my health. The …
Wait time for scheduling can be a nightmare. However, I adore Dr. Dowland so much I did not mind the issues. She is kind, caring with great bedside manner. Unfortunately I recently moved and had to switch to a provider closer to me as I am …
Wow, the amount of unprofessionalism is unreal. I haven’t even made it in the clinic and I am on the verge of tears. My situation is already sensitive as it is, and to have someone on the phone with no interest or care in the world booking …
I’ve been going to Desert West for over 10 years and it’s always been a wonderful experience. I’ve seen Dr. Boots for the majority of my time here. I absolutely love her and her assistant Tiffany. They are both so sweet, professional and …
I was a bit scared at first but when they told me they’d take me in with how far along I am, I got really excited. I love Dr. Elizabeth, she’s so compassionate, caring, helpful. The office is extremely clean and all the staff are lovely! …
Never go here! They do not care. I went to Banner Tbird ER specifically because I knew Desert West OB was on call. I’ve had surgery previously at this hospital and by Dr Goad. I was in major pain. Dr Pagnon called Dr Ketha about what they …
I had a great experience. The staff greeted me when I walked in. I was taken back for my exam on time. My doctor and his nurse were very nice and listened to me.
Desert West IB/GYN is high caliber medical practice. I’ve been trusting them with my health since 1999. Dr. Nina Wilke shows concern for her patients and always provides ample time to answer questions.
I’ve read negative Yelp reviews for Desert West OB/GYN and might be hesitant to go there based on those, but I have been a patient for many years and have always had positive experiences. Just last week I called to make an annual “Well …
Hannah Smith and Dr. Shaw are the best here. Hannah was great and who I saw frequently throughout my pregnancy. And Dr. Shaw is amazing, her years of experience really showed. She delivered my twins naturally and had the best bedside manner …
I’ve seen a lot of bad reviews but I’m not sure why I was just there the other day for a yearly check up (2nd time) and it was quick and fast.! I was in and out. Less than 20 minutes. Minus one star because I had to schedule my appointment …
Dr. Desalvo is by far the best OBGYN I have ever experienced. Went to him for my first pregnancy and he made sure he addressed any and all concerns I had. He is very kind and explains everything thoroughly. Went back to him this pregnancy …
Dr Judy Tom is a wonderful doctor and human being. I am very grateful to her for the top notch care. She delivered both my babies and I think of her every year on the birthdays of my kids.
Desert West stands out as one of, if not the best Obgyn place of business. The interior is spotless, plenty of room to stretch and also have privacy. The front desk are friendly, helpful and attention detailed. The lab was very efficient …
As a post menopausal woman, I’m used to being rather dismissed by most gynecologists. What i found at Desert west is polar opposite. I have seen Dr. Lisa Jacks and also Dr. Hannah Smith. Both are wonderful, encouraging, kind women, and …
I’m freaking out. I think I have a prolapse. They can’t get me in until September. I’m self diagnosing, and the lady on the phone wouldn’t even schedule me with my regular Dr. For an assessment. The prolapse Dr is a man, which I am not …
I have been going to Desert West 30+ years-although the location has changed, the excellent care has not. My doctor-Robert Phillips retired a couple of years back, so the last 2 times, I have seen NPs. I usually get in for my well woman …
My regular doctor was booked all the way to last weeks of November and I needed to schedule in October. When talking to the doctor’s assistance she noticed it and spoke to the doctor. I really appreciate that he took time, and I met him prior examination. I felt comfortable and cared.
I saw Dr. Katie Goff. Very dismissive of my pain and swelling of my stomach. Didn’t bother asking me any questions about my current situation. Literally told me I should not be having pain from the cysts on my ovaries. My Dr. Had me get …
After a year on birth control this office ignored the pharmacy contacting them 10 days in a row for a courtesy refill. I also called numerous times and left messages. They said it’s their phone system. This is absolutely UNNECESSARY and …
I have experience 3 of my 4 pregnancies here. I do not recommend this office if you want to have a natural child birth. They are far behind in supporting them, and Thunderbird Hospital where they deliver at is worse. Great “Western” medicine experience if that’s what you want.
I have been going to this practice for 29 years. I used to see Dr. Phillips who delivered all four of my pregnancies. He was amazing. Everyone was wonderful. Now, scheduling an appt for a non pregnancy issue is impossible. Sat on hold for …
Dr. Boots is hands down the best and most caring Dr. Ive ever been to. I have extreme anxiety about Dr.s and she goes above and beyond to put me at ease. She is knowledgeable about menopause which has been hard to find. She is awesome. I …
I recently relocated from the Prescott, AZ area. I had been with my previous OB/Gynecologist for approximately twelve years, so attempting to make the change was a bit overwhelming for me! …
If I could make up better words than Fantastic, Amazing, Awesome, and Excellent I absolutely would use them. Doctor Boots is the most amazing person and doctor. She actually listens to you, she actually cares, she doesn’t rush to get you …
The doctor was absolutely inconsiderate. he did NOT introduce himself when he came in to either me or my husband. Had NO sympathy WHAT SO EVER. He did not even listen or care about what I was saying. He slouched in the chair staring around …
I made an appointment 3 weeks ago for 8:30 on 10/19 for my yearly exam and ultrasound on my ovaries. I arrived early and was taken back quickly. The woman that took me back mentioned I was there for the ultrasound. I told her the …
I have been receiving prenatal care for just over 2 months from this clinic. I have had 4 appointments and 2 ultrasounds so I feel like I have a good idea of what to expect. …
My first impression of the Desert West Thunderbird location is so so. There was no receptionist up front when I arrived, I tried to sign in for a glucose test but wasnt successful. When the receptionist came out, she asked if I had been to …
I received care at Desert West throughout my pregnancy in 2021. The only negative I could possibly come up with is that my doctor left the practice during my pregnancy, so I had to switch to a different physician. But that has nothing to do …
Dr. Tom has been professional and personable with a smile. My daughter felt comfortable at first visit. The staff is also caring and pleasant to work with. Bonus- lab onsite.
Excellent
Everyone is very friendly and helpful.
Thank you for everything! I greatly appreciate your entire staff.
Dr. Dowland is great!
Its like their phone lines are forever broken. Have a question for them? Dont expect to ever get through by calling.
I have always had nothing but pleasant experience from all the staff
They are friendly. Its clean. They are social distancing. Staff knows their job
Get rid of your very unhelpful receptionist so rude and condescending, I just wanted some help and got nothing but sass.
Ask for Dr. Jaacks. She is the best Dr. there. Thanks for your care.
Great staff! Everyone is friendly and makes you feel at ease.
Great doctors and staff!
We have been going there for years. Recently we had a baby and they were awesome highly recommended
The new location is really nice and the staff is friendly, efficient and knowledgeable!
Came in for an ultrasound and have been here for two hours and still haven’t been seen for a scheduled appointment ridiculous
All they care about is getting paid. Do not like this location at all. Love my Dr at the Arrowhead location
They never answer the phones it’s always leave a voicemail and if you leave a voicemail they don’t even call back
Always have a pleasant experience there 8 months now and everyone is super nice and caring!
Staff upfront is very rude. They stress me out everytime I am there. Ruins my day everytime I go.
Agree with other reviews that it can be difficult to get ahold of them. Was able to get helped though ultimately.
The dr was nice and friendly but some of the front office staff is a little moody.
Horrible I just started to come here the doctor told me to come in and have my baby he got me ready and then was called away by the time he was done the night doctor now won’t do my c section and now I’m in so much pain I can’t walk and now what lay here n cry in pain in a labor and delivery room with no air
I went for a appointment yesterday and was never seen because they don’t know how to update there systems , they wasted my time the lady that was helping me was very rude .
We’ve been pleased with this office. Everything looks new and the office is kept in order.
Lots of parking, friendly and lots of staff. Been coming here for years w take my current insurance. Seen most all Dr here.
Had my yearly well exam with Christine Oehler thorough from top to bottom when finished explained well, would recommend.
Dr. Phillips and everyone who works here is amazingly professional and caring. Not one complaint from me in over 20 years!
Thanks to my obgyn I am having more tests done by my primary doc.
Really a great experience with Dr Hope! She had a awesome attitude and was really considerate. Thanks Dr Hope!!!
Please lift the mask mandate. Thinking about switching offices because of this.
Long wait even with scheduled appointment. Staff very rude and condescending. Last place that should be an OB taking care of pregnant women
They never answer the phone. Just try to schedule an appointment. And see how long you will have to wait. 15min waiting and still didn’t talk to anyone…..good luck scheduling
I love Dr. Tom. I love the new location. I love the new digital check in process. Everything seems state of the art.
The Dr’s were great and I was in and out with ultrasound and blood work. It was a lot to take in and they made it a little easier
Great office and staff!! Dr. DeSalvo is a wonderful,caring doctor.
I’ve been going to see Dr. DeSalvo for many years and the staff are so friendly and helpful. Marybelle is so efficient. I wouldn’t go anywhere else.
Newly built location is outstanding–lots of light, comfortable exam rooms, well-managed–a 180 from the old facility.
Great place. Nice staff and doctors, clean area and good vibes. Would definitely recommendrecommend, although waiting can be long at times, but its not often.
Customer service is bad! But the Dr is great , the only reason I’m coming here is because I want to have my baby at the hospital and they are awesome.
Do not go here for birth control help! Horrible service and disrespectful.
They schedule new patients almost a month out. That alone deserves one star. Horrible
The staff is friendly and very organized! I see Dr. Holson and highly recommend this practice!
Amazing Doctors. Horrible staff in the front. No one gets back to you or answers the phone
Been going here for years. Always a pleasant experience. The new office is beautiful!
Jamie, Practitioner, is the greatest at this facility. She listens to your needs or concerns, very knowledgeable and courteous.
this was my first visit with Dr.Dowland. she was so patient so kind, and took the time to educate about all parts of my health, recommend highly
I had the worst experience with this office today. The billing department lacks the skills of basic customer service and the call back system is horrible. I do not recommend this office to anyone! All the staff here is rude, especially billing and the supervisors within. Safe to say I WILL NOT be going back.
A bit long of wait time but Dr. Tom delivered all 4 of my children and was amazing! Great friendly staff and very professional.
Dr. Tom is an amazing Doctor! I have known here for over 20 years and would trust my health to no ones else!
If I could give them zero stars I would. This is the worst doctors office I have ever been to! Rude scheduling crew and front office staff. Back office staff are always snobby as well smh.
Just a hospital. Don’t expect they will be supportive or understandable about ur situation
I recommend NO. …
Best clean and organized place. I have been here evry year for 15years and never ever I have to wait for the doctor. They really care about you and never let you down. …
I have been going to Desert West for 21 years now and see Dr DeSalvo. I have moved further away an still will not change to another office.
I believe the site provides excellent service and medical care. The employees are professional, and the medical staff is thorough and caring.
Desert West OBGYN in Glendale, AZ has a commitment to providing the highest quality, compassionate care to every patient. Physicians at the Desert West Glendale office are certified by the American Board of Obstetrics and Gynecology. They have been caring for women in Northwest Phoenix since 1973.
Great place and staff. The only thing is waiting room chairs are too close.
Dr Koon and assistant are wonderful. The whole staff is great.
Dr. Boots and her staff are professional and helpful in all matters pertaining to my well woman care.
I love it here honestly I been to 2 different locations because they don’t know what they are talking about but this location is the best. They make me feel welcome. Great doctor as well
great office, friendly staff. My new doctor was excellent, spent time with me, listened to and addressed my concerns .
I went into this facility for the very first time this month and I received awesome service by MA and Susan who is NP! I had the fastest and least painless Pap smear ever!
Best Dr in the universe is Dr Tom she is awesome, caring, and listens to all your concerns HIGHLY recommend Desert West OB/ GYN on Thunderbird Shes beyond AWESOME
I totally recommend this place. The office staff is very kind and the best doctors.
Absolutely horrible staff up front. They had no urgency to help my wife after they referred her to a cancer specialist. Then one person would tell you one thing and the next person would contradict the other employee. Stay away from this place, they don’t care about you!!!
I have no complaints. Everybody there was so nice. Yuri especially with her amazing attitude. I can tell she really loves her job and cares about the patients😁 …
The worse experience in my life I still sick. They only care about their money. My doctor was dr knoon after he told me to do lot of test, he sent me to different place up to now when I call no good respond I regret going to this place.
If you are looking for a great office try Desert West OBGYN. Their office is amazing!!! Spacious, courteous, huge rooms and waiting area, even has t.v. with news playing and planty of magazines. You can tell they spent the money to make you …
Dr Goad is an amazing doctor. Very knowledgeable, upbeat and nice. I felt very reassured and will definitely be sure to schedule all of my appointments with her.
I called and left a voicemail for Dr.Boots asking if it was okay I hadn’t been feeling my baby move (25weeks) and I never received a call back. …
So happy to be back under Dr. Koon’s care! He still had my records from the last time I saw him, which was ten years ago. He referred to them as well as the current records I provided. Therefore, able to provide me with a diagnosis. Dr. …
Extremely poor care! I had complications with my pregnancy and it took me over 2 weeks of calling Desert West and trying to get help/info from this practice. Doctor still won’t see me. I had a miscarriage. Still no care. Go to a different practice!!!!
This place sucks. Came in 20 minutes early like I was told for my appointment. Waited and waited and they never called me. I finally went to the receptionist and asked them if they forgot about me. Turns out they never checked me in. Fast …
Literally the WORST experience possible. Terrible service, terrible doctors, save yourself hours and hours of wasted time (and money) and go anywhere else other than this place. I will be filing a compliant with the Arizona Medical Board as …
I have been seeing Cynthia Holsen for 10 years and I love her just as much today as I did back when I was pregnant. She is so knowledgeable, so patient. I never feel rushed and she answers *all* my questions. Even the ones abt my weird vague symptoms. She’s the BEST.
I went there to see the cause of my menstrual problems and instead was referred to an endocrinologist and landed with a $300 bill. When i called for help when the problem got worse, i was told I need to reschedule for the same thing they …
Very professional and friendly staff. My first visit and Dr. Boots made me feel comfortable and definitely will refer her to my friends and family.
Dr. Judy Tom was very professional yet put me at ease right away. Explained everything to me and gave me time to ask questions. Everyone was very friendly and courteous. Very little waiting time to see Dr.
Second time they’ve cancelled an appointment on me following a holiday weekend without notifying. They charge no show fees and believe their time is important but their patients time isn’t important. Switching gynos.
I wish I could give them zero stars. This is all that is wrong with our medical system. I came in as a new patient and was referred over from another doctor for pelvic pain. The doctor did not look at the previous records, history nor did …
Although some of the Providers are great others not so much! The good providers actually are in this for patient care, others are only in it for the money… the Administrator & management is HORRIBLE (-100☆S)! Administrator has nothing …
I had the worst experience of my life when my son was delivered by Dr. Koon Lee at Banner Thunderbird Medical Center. He was very rude and very unprofessional. He started complaining immediately that I had anesthesia and couldn’t push …
I had an amazing experience from the moment I walked In the door. The women at the counter were very welcome and friendly and helped guide me through the paper work. It was my first gynecology appt and Dr oehgle was so kind and sweet and …
I have never really been a fan of going to the doctor….. Until I started going to Desert West OBGYN and my whole experience changed….. Friendly, professional staff and a relaxing environment….. Don’t mind my doctor visits at all now 😉 …
The place is sooooooo unprofessional. I feel like a checklist at my first obgyn appointment with my first pregnancy they ran a bunch of test called me 3 days later to tell me everything was alright then got 2 more phone calls later that day …
The medical assistant doesn’t listen well, she keeps speaking as I’m speaking and then I find myself repeating myself… my I.U.D was placed wrong or my body turned it, I was then told it still work.. I then went to another dr. Found out …
Surprised at how many times my depo injection hasn’t gone smoothly but this time takes the cake. Last week I had my depo injected as she pinched my arm, leaving me with the most unsightly bruise on my arm that will last forever now because my bruises hardly heal.
I am very sorry to say that my daughter will never be coming back to this office again. She saw nurse practitioner Hope Findlay regarding some complications with her birth control. The advice and recommendations that she was given was to …
NP Corrick is amazing, so is Dr Shaw & Dr Ludwig. They truly seem to care for their patients. I give 3 stars because of the office staff, they are incredibly rude.
Love this place! Had my son through this Obgyn back in 2013 and now I’m doing the same. Almost had to switch due to insurance but the front desk and Christina was able to let me know how I could continue with them. I’m very happy with the services!
DO NOT GO HERE! I’M EXTREMELY UPSET… I’ve been suffering for 1 year because they simply did not listen to me or they didn’t care. This entire time I’ve been suffering with a UTI infection. I told Dr. Jacks about my symptoms and she didn’t …
My first visit to see Dr. Jaacks went well. No complaints with front end staff and reasonable time in waiting area. Dr. Jaacks was professional and courteous. She delivered straightforward answers to my questions. My only issue is that it took so long to get in for an available appointment.
I called and refused to get off the phone because frankly.. I KNOW when something is wrong… there was something wrong. And sure enough.. the Desert West OB/GYN 5601 W. Eugie… they had the results.. the woman that signed off on my …
Where do I start. If I could give zero stars I would. First off, my wife is a high risk pregnancy due to prior complications on during other pregnancies. One miscarriage and one tubal. Dr. Koon could care less about that. He rarely …
My wife got seen by the nurse practitioner today because desalvo was with another patient. The nurse was very unprofessional asked questions about personal matters that were none of her business. She kept pushing my wife to getting birth …
So far my experience has been great. I only make sure I see Dr Boots and her assistant because they take their time and answer all my question. They are both very sweet and kind. I would definitely recommend her to my friends and family.
I had a wonderful experience. The staff was super nice, friendly and efficient. I throughly enjoyed Dr Tom. She took her time. Explained everything and why she practices the way she does. I hope to go back for years. M. Auzenne
Dr. DeSalvo has been my gynecologist for 22 years. He’s professional, caring, knowledgable and I trust him totally. I wouldn’t go anywhere else, and I hope he doesn’t plan on retiring soon! I love everyone at his office!
This is the worst customer service I’ve ever experience in my 55years of living on this earth. The back office had absolutely no bedside manner. And proceeded to discuss my medical issues in front of other in the waiting area. I can speak on so much more…No one seemed to know what they were doing. It was such a unpleasant experience!
If you want REAL care from people who REALLY care, Desert West is the place to go. Clean facility, professional reliable staff, accommodating availabilities. Just a burst of positive energy.
The office staff is great, and wait times are very short. Dr. Tom was thorough and gave me time to ask all my questions. I never felt rushed. I feel completely comfortable with the care I’m receiving and trust Dr. Tom’s advice.
I’ve been a patient at Desert West for over 22 years. The primary doctor that I saw left for a more retired life recently but I stayed. There are many great doctors that give knowledgeable care and listen to their patients!
I see Dr. Wilky. Love her personality, she doesn’t mind questions, has lots of information and gets excited when it is good news. She is through. I will continue to see her.
Dr. Amy Boots always takes the time to carefully listen to my concerns. I feel like she genuinely cares about me and my physical and emotional health. I appreciate her a great deal.
Don’t go here! they are Unprofessional and lie. They make you do things you don’t need to do just to get more of your insurance money.
I really love this office, I’ve been going here since I had my first baby 11 years ago. Dr Phillips was my doctor through all of my pregnancies until this one, as he isn’t seeing patients anymore. But seeing Dr DeSalvo now has been a …
I’ve NEVER complained about services with any office or company. But this one is not getting away from me. I checked in at 915, my appointment was at 930. They took me back by 935, I didn’t think running 5 mins late was a big deal since …
I don’t know why the rating is so low for this practice. Every experience I have is so great. I am a first time mom and Dr. Goad always has an answer for every question and her recommendations are always great. Her PA Dr. Deb is AMAZING, …
I had dr John Desalvo and he was amazing in 2018.
Update: went back to him in 2021 with my second baby. Will go back again once I’m pregnant again.
Andrea Corrick is very professional and made me feel less worried about the visit. I’ve seen her twice so far and they have been amazing visits both times. The staff are friendly and helpful when I have questions. 🙂
I have always enjoyed the medical staff here. Very friendly. They are horrible at scheduling though. Like most people, I work full time and it is very difficult to get appointments before or after work (after 3pm). I always get ‘The …
DO NOT GO HERE FOR AN IUD
Please, listen to the negative reviews and save yourself emotional trauma. I got …
LISTEN TO THESE REVIEWS!! By far the most unprofessional and RUDE establishment I have ever been too! This is my first pregnancy and all I am excited for is to have my baby so I don’t have to come back here!!! …
Great personalized care, even if the wait times are a little long! Worth the wait!
I was recommended Desert West by upper-level management at hospitals in Arizona after I was having issues getting appointments with my previous gyno. Today I had my first appointment with Dr. Lee Koon and I was very pleased with the entire …
My obgyn is DR. Robert Philips he’s great I’ve never had a problem with him I’m due in a few weeks and this is my first pregnancy and he’s made it a very good experience. Although the front desk lady at the Estrella office is always very …
I really love my doctor and her nurse and medical assistant. I just don’t love that they won’t allow you to schedule your appointment a year out, they won’t call you to remind you to schedule and they will only send you a letter the month …
I have been going to Desert West for 18 years. I completed having children and only go in as needed as directed by my doctor there. This place can’t see you for weeks and will not help if you haven’t been seen within a year. I was told by …
Do NOT come here!! I started coming here as referred to one of my friends, im a first time mom and 35 weeks pregnant and Im not happy with this ob office at all – I’ve only seen my ob doctor twice and all the rest of the times I’ve seen …
The staff was very nice. I was able to come in early as requested to fill papers out and I didn’t need to wait that long when I was done to be seen. The nurse and Dr were very kind and joked with me. Scheduling my appointments have been super easy and friendly.
The NP and MA were great and I had a great experience with the actual OGBYN part. The billing is horrible and the place has horrible policies and will try to nickel and dime you as much as they can. I will never return back and will just …
Everyone was polite and helpful. No waiting time of a long wait. All questions was answered in a layman format so you could understand what was going on. Everyone there is always helpful and polite they will help you when you need it. Love the care level I get from Desert West OB/GYN Thunderbird.
My visit was great because my appointment was punctual, doctor was thorough, listened and the staff were kind. Dr. Matlock is wonderful, I would refer her to anyone. Communicating is quick and clear, always. I look forward to my next visit.
Horrible place. If you are expecting steer clear. Staff are a bunch a of buffoons. No common sense or customer service skills. Medical assistants are clueless and have no problem solving abilities. Scheduling department staff are rude and …
Great experience. Love my new Doc. Looking forward to getting things straitened out.
My normal doctor wasn’t available so I saw the next “best” recommended one. I was nearly 8 months pregnant and told her how much pain I was in as well as all my other problems, she refused to write me a note to have a few days off work, …
Extremely rude. Takes ages to get a simple appointment. Not helpful. Even tried to call and reschedule my appointment and got no answer during business hours. Will avoid them going forward.
If you’re pregnant and trying to schedule an appointment with them they don’t call back. Left several messages. They are the ONLY obgyn in my insurance plan so they’ve essentially ignored all my requests for weeks… I’m 13 weeks pregnant …
I have been going to Desert West since before my oldest daughter was born 27 years ago. They always treated me nice and made me feel comfortable. Now they have a nice new office that has a bigger more modern waiting area. I will continue going to them throughout my menopausal stages of life. Keep up the good work DW.
I’d give less stars if possible. As big as the facility is, expect at least an hour wait for each scheduled appointment. If you have complications or prenatal issues don’t expect to be able to speak to a doctor in a timely manner, you’ll …
Do not go to this location! They will not call to provide you your test results. It took me 3 weeks to receive my first blood test results. They would not play the heart beat. I went in for 2 ultrasounds and neither one would let me hear …
Dr. Dowland and her team are fantastic. She listens to you, makes suggestions, and then supports the decision you make. She stopped working out of the office near me, so I followed her to her other locations farther away. When you find someone good, it is worth it!
Difficulty making appointments, unhelpful staff, appointment rushed /provider didn’t care to see me and difficulty talking to a nurse regarding test results.(overall bad experience)
This office is BEAUTIFUL! And Dr. Corrick was great! She was hilarious. I haven’t been to the Gyno in 15 years and she made me feel very comfortable. I am so glad I found this office.
Terrible experience. From my very 1st appointment my Dr. was in a rush to hurry out. No genuine care about my concerns with ensuring a safe pregnancy. After that I have only been scheduled with a nurse. Nurse is great, nice and genuine but …
I have been going here for the last thirteen years. I have received wonderful care by all the staff, doctors and NP’s. I owe my life and safe delivery of my last child to Dr. Desalvo. He is an amazing individual, doctor and throughout …
I was very impressed with the staff, they were caring, funny! and also quite straight forward with the answers I needed.
Always a pleasant experience. All the staff is friendly and helpful. Some of the staff up front know who i am because they took the time to get to know me. I absolutely love my nurse and my doctor they are very professional happy supportive …
Several.years ago I went to the ER with abdominal pain. I was diagnosed with ovarian cysts, given some pain medication and sent home with orders to see make an appointment with a GYN. I contacted Desert West and saw Dr. Quinn. He was …
I used to love going to this practice…it just seems lately that the personal care is gone. I have tried multiple times to make an appt and after 20+ minutes have had to hang up. I finally got thru and tried to schedule everything I need …
Made an appointment for my significant other for 2:30 pm for a check up after a surgery and they told us to be here 20 minutes prior to 2:30. We were 15 minutes early, did the self check-in and then sat and waited to be called. Finally at …
I received excellent care and short wait times throughout my pregnancy. I thought this was a great experience. Until my FMLA and STD paper work needed to filled out for my work. I had to Pay $50 just for them to complete the paperwork. Then …
I was in Peoria snowbirding for 6 weeks and needed to be seen for some initial OB appts. Really nice clinic but I didn’t care for the staff.
I was seen by Dr. Tom who first tried to talk me out of any sort of genetic …
My doctor has been great and the building is nice, but everything else about this clinic needs A LOT of improvement. If someone says they will call to schedule an appointment with you, 9/10 times they won’t. If you have a Saturday …
I am new to this facility but was treated like I have been with them for years. The doctor listens to me and works with me.
Everyone here from the office staff to all of the providers are great. I’ve referred several people here and all have been happy with their experience. I had a great experience with my first pregnancy with Dr. Zhang and her NP and am now …
Always clean and professional from start to end. Highly recommend Dr.Dowland, she is very knowledgeable and professional.
This is a wonderful office! I have been coming here since I was a teenager and I have always felt cared for. They helped me through both my pregnancies (thank you Dr Koon!) answering my questions, helping me through testing and ultimately …
Giving birth at a hospital my wife was not comfortable with and without the doctor she has been seeing for about 8 months. Only reason we settled at Thunderbird was because she FINALLY felt comfortable ENOUGH with the doctor she had been …
DO NOT I REPEAT DO NOT COME HERE!!! (I’m posting this on my boyfriends account)
From the jump they didn’t take anything I said seriously. I had severely bad …
I had a great experience at Desert West. I saw Cynthia and her NP student and I loved them both! They both were very informative and gave me options to chose from and went over all them in detail. They did not rush me at all and I felt …
No one has an actual idea what is going on. They bounce you around and a member of management wont even take calls. Seeing a doctor is pointless at this point I have no answers and no one will talk to me. …
Very prompt and great service. My PA, Nikki was very nice too, She made me feel comfortable. Will highly recommend Desert West OB/GYN to my friends and family.
Waste of time. My first pregnancy my baby had a horrible disease and all the OB Amy Boots could say was im sorry. Couldnt even explain what was going on with my child but she sure could get out im sorry. In my opinion if you cant tell you …
I recently started coming to desert west, Im very disappointed. They are unorganized, I got a text message telling me I have an appt scheduled for today. I was assuming it was to go over my ultrasound results. I got there and they told me …
Still haven’t been able to receive my test results for over 3 months. I went in for abnormal bleeding and paid in full cash for everything including the testing. I’ve tried to call to no avail, no letters, no emails, no phone calls… …
I went with my daughter for her glucose test to see if she had gestational diabetes, she drank the stuff, felt horrible… they didn’t give her the right appointment time for the test, the MA said, “Sorry about that.” Then the doctor said, …
Super friendly and comforting staff. Would leave 10 stars if I could. Definitely recommend this office
Love the new location! It is definitely more spacious and there is room to safely social distance when needed. The staff is cordial. Dr. Boots is wonderful! She is thorough and she addresses each question with knowledge and compassion. If …
I have been a patient for over 20 years. I trust my doctor implicitly and would not go anywhere else.
The friendly staff greeted me upon my check-in. The check-in was fast and efficiently done. You can self check in or one on the friendly staff will complete your check-in. The waiting area is large and spacious so you are not sitting elbow …
This Dr office was awesome from start to finish front office to back office! The whole experience was top notch! Dr Tom I would recommend to anyone! …
Good luck trying to get an appointment. Schedulers are rude and hang up on you after a long hold period. Was finally told I owe a 18 dollar bill and they would not schedule until paid. Never got the bill. I paid and they still would not make the appointment. If I didn’t like the Dr. I would have gone somewhere else.
Absolutely love this place all the doctors and nurses are very kind dr. Boots delivered my son and I absolutely love her
I love the care and service Desert West OBGYN offers. I recently switched back for my third pregnancy from another office because they are so worth the drive. Always recommend them to family and friends. Their patient care is exceptional.
I can’t speak highly enough about nurse practitioner Hannah Smith. She genuinely cares for her patients. I never felt rushed and she always listened to all my concerns. She is a true professional with a passion for what she does. Whether …
Ease in making appointment and check in with Professional support staff. State of the Art facility and patient medical record portal. Dr. Koon is wonderful. As a Senior I appreciated the time spent with me and his knowledge of my medical history. I felt very confident with his care.
I’ve had nothing but wonderful experiences here, and Dr. Dowland is by far the BEST OB/GYN I’ve ever seen. She’s so patient and thorough in her explanations every step of the way. When I had massive hemorrhaging in December and they …
I called in today 01/26/2022 @ 1:08pm to schedule an important appointment for my 15 year old daughter, since they never reached out after getting the referral on 01/13/2022. I spoke with a scheduling rep that I was trying to provide …
I had my first women’s preventive screening here, and, first of all, I’ve never been attended to for an appointment so quickly in my life! Hannah Smith was the nurse practitioner who attended to me, and she helped me understand the process and I felt very secure in her hands. I had a very good experience, thank you!
I have been going here for 20 years and I like all the providers I have seen. They are very kind and helpful
I have been going to Desert West Ob/Gyn for many years. Andrea Corrick has been my doctor for a long time. She is very friendly, professional and explains things thoroughly. I wouldn’t go any place else. The front and back office staff are super friendly and professional.
I have been going to Desert West OB/GYN for at least 10 years. I see Dr. Wilkey and love her! She is so compassionate, never makes me feel rushed, always understanding, asks lots of questions and really cares about me and my health. The …
Wait time for scheduling can be a nightmare. However, I adore Dr. Dowland so much I did not mind the issues. She is kind, caring with great bedside manner. Unfortunately I recently moved and had to switch to a provider closer to me as I am …
Wow, the amount of unprofessionalism is unreal. I haven’t even made it in the clinic and I am on the verge of tears. My situation is already sensitive as it is, and to have someone on the phone with no interest or care in the world booking …
I’ve been going to Desert West for over 10 years and it’s always been a wonderful experience. I’ve seen Dr. Boots for the majority of my time here. I absolutely love her and her assistant Tiffany. They are both so sweet, professional and …
I was a bit scared at first but when they told me they’d take me in with how far along I am, I got really excited. I love Dr. Elizabeth, she’s so compassionate, caring, helpful. The office is extremely clean and all the staff are lovely! …
Never go here! They do not care. I went to Banner Tbird ER specifically because I knew Desert West OB was on call. I’ve had surgery previously at this hospital and by Dr Goad. I was in major pain. Dr Pagnon called Dr Ketha about what they …
I had a great experience. The staff greeted me when I walked in. I was taken back for my exam on time. My doctor and his nurse were very nice and listened to me.
Desert West IB/GYN is high caliber medical practice. I’ve been trusting them with my health since 1999. Dr. Nina Wilke shows concern for her patients and always provides ample time to answer questions.
I’ve read negative Yelp reviews for Desert West OB/GYN and might be hesitant to go there based on those, but I have been a patient for many years and have always had positive experiences. Just last week I called to make an annual “Well …
Hannah Smith and Dr. Shaw are the best here. Hannah was great and who I saw frequently throughout my pregnancy. And Dr. Shaw is amazing, her years of experience really showed. She delivered my twins naturally and had the best bedside manner …
I’ve seen a lot of bad reviews but I’m not sure why I was just there the other day for a yearly check up (2nd time) and it was quick and fast.! I was in and out. Less than 20 minutes. Minus one star because I had to schedule my appointment …
Dr. Desalvo is by far the best OBGYN I have ever experienced. Went to him for my first pregnancy and he made sure he addressed any and all concerns I had. He is very kind and explains everything thoroughly. Went back to him this pregnancy …
Dr Judy Tom is a wonderful doctor and human being. I am very grateful to her for the top notch care. She delivered both my babies and I think of her every year on the birthdays of my kids.
Desert West stands out as one of, if not the best Obgyn place of business. The interior is spotless, plenty of room to stretch and also have privacy. The front desk are friendly, helpful and attention detailed. The lab was very efficient …
As a post menopausal woman, I’m used to being rather dismissed by most gynecologists. What i found at Desert west is polar opposite. I have seen Dr. Lisa Jacks and also Dr. Hannah Smith. Both are wonderful, encouraging, kind women, and …
I’m freaking out. I think I have a prolapse. They can’t get me in until September. I’m self diagnosing, and the lady on the phone wouldn’t even schedule me with my regular Dr. For an assessment. The prolapse Dr is a man, which I am not …
I have been going to Desert West 30+ years-although the location has changed, the excellent care has not. My doctor-Robert Phillips retired a couple of years back, so the last 2 times, I have seen NPs. I usually get in for my well woman …
My regular doctor was booked all the way to last weeks of November and I needed to schedule in October. When talking to the doctor’s assistance she noticed it and spoke to the doctor. I really appreciate that he took time, and I met him prior examination. I felt comfortable and cared.
I saw Dr. Katie Goff. Very dismissive of my pain and swelling of my stomach. Didn’t bother asking me any questions about my current situation. Literally told me I should not be having pain from the cysts on my ovaries. My Dr. Had me get …
After a year on birth control this office ignored the pharmacy contacting them 10 days in a row for a courtesy refill. I also called numerous times and left messages. They said it’s their phone system. This is absolutely UNNECESSARY and …
I have experience 3 of my 4 pregnancies here. I do not recommend this office if you want to have a natural child birth. They are far behind in supporting them, and Thunderbird Hospital where they deliver at is worse. Great “Western” medicine experience if that’s what you want.
I have been going to this practice for 29 years. I used to see Dr. Phillips who delivered all four of my pregnancies. He was amazing. Everyone was wonderful. Now, scheduling an appt for a non pregnancy issue is impossible. Sat on hold for …
Dr. Boots is hands down the best and most caring Dr. Ive ever been to. I have extreme anxiety about Dr.s and she goes above and beyond to put me at ease. She is knowledgeable about menopause which has been hard to find. She is awesome. I …
I recently relocated from the Prescott, AZ area. I had been with my previous OB/Gynecologist for approximately twelve years, so attempting to make the change was a bit overwhelming for me! …
If I could make up better words than Fantastic, Amazing, Awesome, and Excellent I absolutely would use them. Doctor Boots is the most amazing person and doctor. She actually listens to you, she actually cares, she doesn’t rush to get you …
The doctor was absolutely inconsiderate. he did NOT introduce himself when he came in to either me or my husband. Had NO sympathy WHAT SO EVER. He did not even listen or care about what I was saying. He slouched in the chair staring around …
I made an appointment 3 weeks ago for 8:30 on 10/19 for my yearly exam and ultrasound on my ovaries. I arrived early and was taken back quickly. The woman that took me back mentioned I was there for the ultrasound. I told her the …
I have been receiving prenatal care for just over 2 months from this clinic. I have had 4 appointments and 2 ultrasounds so I feel like I have a good idea of what to expect. …
My first impression of the Desert West Thunderbird location is so so. There was no receptionist up front when I arrived, I tried to sign in for a glucose test but wasnt successful. When the receptionist came out, she asked if I had been to …
I received care at Desert West throughout my pregnancy in 2021. The only negative I could possibly come up with is that my doctor left the practice during my pregnancy, so I had to switch to a different physician. But that has nothing to do …