Very rude people on the phone. Won’t tell treatment.
Called twice. Both time they acted bother by having to answer the phone and take my credit card for payment.
I will not recommend them.
I had appointment with Dr Schaeffer it was a great experience. The staff and management were helpful and friendly when it came to understanding my benefits.
Excellent service!! Both my boyfriend and I had corrective surgery and now have 20/20 vision. Couldnt be more impressed with Dr. Schaeffer and his staff!!
I WENT TO PICK UP MY GLASSES. THE GLASSES WERE LOOSE AND FALLEN FROM MY FACE. THE FIRST LADY BENT THEM AND THEY BROKE. SHE HAD TO ORDER ANOTHER PAIR. THE NEXT TIME I WENT TO PICK THEM UP, A DIFFERENT LADY HELPED ME. SHE TOOK THEM TO …
Please do not go to desoto eye on hack cross very rude staff one employee had the enough nerve to tell my three year old boy to shut up along with my friend’s son to he’s four years old to they were just being boys playing around an this …
Hi I’m Tajah Cole and my 1st visit was last June 2017 with Dr.Hao for my annual eye exam… and they were awesome!!!fast,friendly service egare to help me and explain anything I didn’t understand and today June 12, 2018 I came in for my …
I came to this office a week ago by recommendation and was seen by Dr Wertheimer who was fantastic in that first diagnosis and treatment ( I recommended him to my family and friends ) I went back in yesterday morning for a routine …
I love both of these locations!! I was very pleased with my service. The olive branch front desk is great!! Highly recommended and will come back her for all my eye needs!!
Very unprofessional didn’t look into my insurance until after exam then they tell me i owe 60 more. Plus appts running together people running around confused i see why rating so low.
The doctor was great, but the ladies that work for him are very unprofessional…I have never picked up a pair of glasses and had the Optician act exasperated because the glasses needed adjusting.
I bent my glasses and i went back up there to get them fix but the woman didn’t act like she care about fixing my glasses and she didn’t fix them my glasses are still bent just a lil bit. Other than that the doctors are great.
I find them to file on insurance . they file to the advantage of the clinic and not for the patient. Eye exam without insurance is 80.00 . Eye exam with insurance 225.00 . I called eye .Med and the didn’t file. With them. Not sure who …
On behalf of my brother Walter Porter, a current patient, he says the service and professionalism during his visit was phenomenal and that he would recommend others to receive their eye care from Desoto EyeCare.
I was a new patient and was very pleased that i was given a same day appointment. The staff was very professional. The doctor explained everything in terms I could understand. I would definitely refer friends and family”
Extremely unprofessional staff. Unfriendly. They get annoyed when you ask if the glasses your trying on look ok. Very unpleasant odor. Dark and dingy atmosphere. Dr. rushes thru your exam. Never going back.
Every time I visit, there’s always at least a 2 hour wait. Usually overcrowded. I did my lasik eye surgery there. Great results but a little over priced and no insurance over one year.
The front desk has the absolute worst customer service I have ever experienced. The receptionist that I spoke to was so rude to me, that I asked her for her name, and she immediately hung up. I will never come here again. The worst eye care in desoto county.
Desoto Eyecare was very helpful in teaching me how to put my contacts in for the first time. In the past, they’ve always gotten us in and how speedily. 10/10 would recommend.
First impression is everything. I would like for when I call a professional place of business for the person on the other end to at least seem eager to help rather than annoyed or disturbed that I am calling. Maybe it was just a bad day for …
Rude staff, poor service. Needed to get contacts for my son. When I spoke to the 3rd individual, I was asked to pick out frames. ” I need contacts” was my reply. I was informed his prescription was “almost” expired. Had to inquire …
My family of 5 have been using Desoto Eye for years, we always see Dr. Wertheimer, he is truly the best when it comes to explaining proper care for your eyes, and takes the time to explain care direct to my children. If you are looking for …
My son is a welder and was “flashed” by a careless coworker. We went to the ER and they called DeSoto Eye Care for further evaluations. We we’re immediately seen by Dr. W at DeSoto Eyecare. Nothing but the best care was given to my son! We …
I feel like the doctor wanted to rush my oppointment just because I evening one…..near closing time. And more importantly, not enough frame choices. My prescription seemed to have come out accurate enough, but I say go elsewhere
The long blonde haired girl at the front desk is so rude. She needs to pick a profession she can at least act like she enjoys. Then I get my glasses that I had to wait a month to get and surprise surprise they are missing a piece on the front. Sadly it is not even worth the trouble to tell them to fix it.
I am so impressed by the professionalism and knowledge of one of their employees that I want to use Desoto Eye care as our preferred eye specialist for our 105 residents of our senior living community. Jill Hogan is a joy to work with. Predicated on her professionalism I wholeheartedly recommend Desoto Eye Care.
This place is a joke. I had cataract surgery done on both eyes. One eye is red, swollen and can not see out of it. I have complained and the doctor just blows me off, saying it looks fine. This is a $4,000.00 nightmare. I don’t know …
I made an appointment for 1-13-17 @ 10:15 & got here the lady at the front desk said they didn’t have me down for today & would work me in.its a room full of people & i have cervical dystonia not a good combination. I wish they took down …
My experience with Desoto EyeCare was great. Dr. Hao was personable, professional, and explained everything well. Everyone was accommodating and very helpful. I will definitely be going back for my next exam.
I will never go back I have been wating for a return call for two weeks the office manager acts like she is doing you a favor. Some of the front desk is very rude.
I’ve been going to Desoto Eyecare for 10 years. From day one when I first got my glasses they have been extremely helpful. The last time I went a couple days ago we weren’t even there for 15 minutes before we were back out again. I have nothing but good things to say about this group.
When I ordered my glasses the staff person that waited on me told me they would not order them until they were completely paid for. Low and behold they ordered them without the full payment (I’m guessing it was a mistake) I was not working …
Made an appointment and had to reschedule, when I showed up at the rescheduled time they had no record of my appointment. The front desk is seriously lacking customer service. They could not “fit me in” the day of my new appointment either. …
If you need anything eye related this is the place to go! I have worn glasses all my life, but now I no longer need them.
The office staff is pretty awesome but Dr. Schaeffer is absolutely the best! I highly recommend them!!!!!
I made an appointment to see a pacific Dr but when I got in the room they sent a new Dr in. Then when it came time to pick out frames theirs not a lot to choose from. The young lady who wright up your glasses was not very friendly or helpful. This was my 2 nd time there. I will not be going back.
I have been a patient for several years. I have never experienced an unpleasant visit. All the staff are friendly, courteous, and seem genuinely concerned. They provide great service in a very timely manner. This is one appointment I don’t mind keeping.
I had a pleasant experience with my eye exam, the opthal. didn’t try to push unnecessary test on me like dilating my eyes when it wasn’t necessary and especially the eye glass area it went smoothly and they were very helpful when my lens needed some adjustment. I do with they had more choices but it went well.
I had my first appointment with Dr. Annie Hao this morning and I couldn’t have been happier. The office was easy to find, clean and the staff is extremely sweet!! I could not pick out a pair of frames (they have a TON to choose from) so …
I would not recommend having your eyeglass prescription filled here. They made a critical error in filling my prescription eyeglasses by not putting prisms in them and they don’t even care. I was in so much pain with migraine headaches I …
I am completely confused about the negative reviews. I have been going to the Olive Branch location since they opened and have always had a great experience. The staff has always been friendly and helpful. They have a pretty good selection …
This is the worst experience that I have ever had at an established business. Because of the laziness and unprofessional behavior of the front desk. First of all she came into the waiting room and called my name and told me out loud in …
I was a patient at this place in September and my doctor was Dr. Hooker and he took his time with my vision issues and because of his thoroughness discovered that I have a type of glaucoma .I am glad he diagnosed my situation early.I give …
Horrible service. I have tried to schedule an eye exam for a month here. Scheduled 2 appointments. Both appointments were cancelled the day before. I already took off of work. People in the office don’t care. I would not go here if my …
I was very pleased with how my cataract surgery went at Desoto Eyecare. The doctors were very patient in explaining the procedure and discussing my lens implant options and were able to help me decide what would work best for my needs. …
I could not have asked for better care! I had cataracts removed from both eyes with one week between each surgery. Dr. Shaeffer and his staff have been outstanding. The office staff has been friendly and most courteous. Everyone there …
The Dr is fine and the front desk workers are fine. I was given a trail pair of contacts and told to contact back in a week if I liked them. That was in August. It is now October. I have called them several times and left messages and …
My father was referred to Desoto Eye Care in October, we reached out finally received an appointment for Saturday November 7, 2020. Appointment was at 11:15am, which the wait was a tad bit long, it appears that they were overbooked. They …
If I could give this place no stars I would. We ordered contacts since December 2020 and they are still not in. The staff just keeps forgetting to order. Every time I call no-one knows anything and says they will call back but never do. I …
I went to my eye exam a few weeks ago as a first time patient. Everyone that worked there from the front desk to the doctor was very friendly. The offices are clean and even smell good. Jill really made my experience wonderful. She took …
The staff is UNPROFESSIONAL. My mom paid for tint in her glasses and they didn’t add them. My mom took her original glasses into the office with TINT in it and told them that’s what she wanted in her new glasses. They had her on hold for 15 …
Scheduled appointment with Insurance Information three weeks out. They called to confirm my appointment the day before, yet they stated they expected over hundred cash to be seen . Regardless, I elected to pay out of pocket and made may …
I will never visit this place again. Substandard care, waiting times are horrible. The assistant wearing the teal scrubs was very rude from the very beginning. Very dry and left a bad taste in my mouth. Dr. Michael W felt “comfortable” …
Great Staff
No thanks
We’ve been going here for over a year. We love it!!
Excessive wait times. Bring a book. “War and Peace” maybe.
A great group that is always friendly and helpful. They always patiently answer my many questions.
Expect to sit in the lobby 2-3 hours
Terrible customer service. Do not help you at all.
The staff is very rude and seem more concerned with personal matters, than those of the patient.
Love this place! Great customer service! Clean place! Friendly employees! Overall a excellent place to get your eyes checked out!
Desperately needs to overhaul the appt system. Arrived 20 minutes early for 1:45 appt. Still sitting here at 2:35. Terrible…and inexcusable.
Very great service very quick eye exam and a great staff even in the front when you check in.
Great experience at this place! Very professional staff! Dr. Schaeffer was very helpful and I will be definitely be going back!
They schedule too many people at once sometimes. They are always short staffed and they take forever to call when your glasses are in.
Very rude people on the phone. Won’t tell treatment.
Called twice. Both time they acted bother by having to answer the phone and take my credit card for payment.
I will not recommend them.
I had appointment with Dr Schaeffer it was a great experience. The staff and management were helpful and friendly when it came to understanding my benefits.
Excellent service!! Both my boyfriend and I had corrective surgery and now have 20/20 vision. Couldnt be more impressed with Dr. Schaeffer and his staff!!
I WENT TO PICK UP MY GLASSES. THE GLASSES WERE LOOSE AND FALLEN FROM MY FACE. THE FIRST LADY BENT THEM AND THEY BROKE. SHE HAD TO ORDER ANOTHER PAIR. THE NEXT TIME I WENT TO PICK THEM UP, A DIFFERENT LADY HELPED ME. SHE TOOK THEM TO …
Please do not go to desoto eye on hack cross very rude staff one employee had the enough nerve to tell my three year old boy to shut up along with my friend’s son to he’s four years old to they were just being boys playing around an this …
Hi I’m Tajah Cole and my 1st visit was last June 2017 with Dr.Hao for my annual eye exam… and they were awesome!!!fast,friendly service egare to help me and explain anything I didn’t understand and today June 12, 2018 I came in for my …
I came to this office a week ago by recommendation and was seen by Dr Wertheimer who was fantastic in that first diagnosis and treatment ( I recommended him to my family and friends ) I went back in yesterday morning for a routine …
Everyone was very nice! The wait time wasn’t too long, and Dr. Ridge was so sweet and caring and helpful! Would definitely recommend!
I love both of these locations!! I was very pleased with my service. The olive branch front desk is great!! Highly recommended and will come back her for all my eye needs!!
Very unprofessional didn’t look into my insurance until after exam then they tell me i owe 60 more. Plus appts running together people running around confused i see why rating so low.
My experience was great!! I receive excellent care from Dr Schaeffe. My lasik surgery was a success and the staff was friendly and helpful.
The doctor was great, but the ladies that work for him are very unprofessional…I have never picked up a pair of glasses and had the Optician act exasperated because the glasses needed adjusting.
I bent my glasses and i went back up there to get them fix but the woman didn’t act like she care about fixing my glasses and she didn’t fix them my glasses are still bent just a lil bit. Other than that the doctors are great.
I find them to file on insurance . they file to the advantage of the clinic and not for the patient. Eye exam without insurance is 80.00 . Eye exam with insurance 225.00 . I called eye .Med and the didn’t file. With them. Not sure who …
On behalf of my brother Walter Porter, a current patient, he says the service and professionalism during his visit was phenomenal and that he would recommend others to receive their eye care from Desoto EyeCare.
I was a new patient and was very pleased that i was given a same day appointment. The staff was very professional. The doctor explained everything in terms I could understand. I would definitely refer friends and family”
Extremely unprofessional staff. Unfriendly. They get annoyed when you ask if the glasses your trying on look ok. Very unpleasant odor. Dark and dingy atmosphere. Dr. rushes thru your exam. Never going back.
Every time I visit, there’s always at least a 2 hour wait. Usually overcrowded. I did my lasik eye surgery there. Great results but a little over priced and no insurance over one year.
The front desk has the absolute worst customer service I have ever experienced. The receptionist that I spoke to was so rude to me, that I asked her for her name, and she immediately hung up. I will never come here again. The worst eye care in desoto county.
Desoto Eyecare was very helpful in teaching me how to put my contacts in for the first time. In the past, they’ve always gotten us in and how speedily. 10/10 would recommend.
First impression is everything. I would like for when I call a professional place of business for the person on the other end to at least seem eager to help rather than annoyed or disturbed that I am calling. Maybe it was just a bad day for …
Rude staff, poor service. Needed to get contacts for my son. When I spoke to the 3rd individual, I was asked to pick out frames. ” I need contacts” was my reply. I was informed his prescription was “almost” expired. Had to inquire …
My family of 5 have been using Desoto Eye for years, we always see Dr. Wertheimer, he is truly the best when it comes to explaining proper care for your eyes, and takes the time to explain care direct to my children. If you are looking for …
My son is a welder and was “flashed” by a careless coworker. We went to the ER and they called DeSoto Eye Care for further evaluations. We we’re immediately seen by Dr. W at DeSoto Eyecare. Nothing but the best care was given to my son! We …
I feel like the doctor wanted to rush my oppointment just because I evening one…..near closing time. And more importantly, not enough frame choices. My prescription seemed to have come out accurate enough, but I say go elsewhere
The long blonde haired girl at the front desk is so rude. She needs to pick a profession she can at least act like she enjoys. Then I get my glasses that I had to wait a month to get and surprise surprise they are missing a piece on the front. Sadly it is not even worth the trouble to tell them to fix it.
I am so impressed by the professionalism and knowledge of one of their employees that I want to use Desoto Eye care as our preferred eye specialist for our 105 residents of our senior living community. Jill Hogan is a joy to work with. Predicated on her professionalism I wholeheartedly recommend Desoto Eye Care.
This place is a joke. I had cataract surgery done on both eyes. One eye is red, swollen and can not see out of it. I have complained and the doctor just blows me off, saying it looks fine. This is a $4,000.00 nightmare. I don’t know …
I made an appointment for 1-13-17 @ 10:15 & got here the lady at the front desk said they didn’t have me down for today & would work me in.its a room full of people & i have cervical dystonia not a good combination. I wish they took down …
My experience with Desoto EyeCare was great. Dr. Hao was personable, professional, and explained everything well. Everyone was accommodating and very helpful. I will definitely be going back for my next exam.
I will never go back I have been wating for a return call for two weeks the office manager acts like she is doing you a favor. Some of the front desk is very rude.
I’ve been going to Desoto Eyecare for 10 years. From day one when I first got my glasses they have been extremely helpful. The last time I went a couple days ago we weren’t even there for 15 minutes before we were back out again. I have nothing but good things to say about this group.
When I ordered my glasses the staff person that waited on me told me they would not order them until they were completely paid for. Low and behold they ordered them without the full payment (I’m guessing it was a mistake) I was not working …
Made an appointment and had to reschedule, when I showed up at the rescheduled time they had no record of my appointment. The front desk is seriously lacking customer service. They could not “fit me in” the day of my new appointment either. …
If you need anything eye related this is the place to go! I have worn glasses all my life, but now I no longer need them.
The office staff is pretty awesome but Dr. Schaeffer is absolutely the best! I highly recommend them!!!!!
I made an appointment to see a pacific Dr but when I got in the room they sent a new Dr in. Then when it came time to pick out frames theirs not a lot to choose from. The young lady who wright up your glasses was not very friendly or helpful. This was my 2 nd time there. I will not be going back.
I have been a patient for several years. I have never experienced an unpleasant visit. All the staff are friendly, courteous, and seem genuinely concerned. They provide great service in a very timely manner. This is one appointment I don’t mind keeping.
I had a pleasant experience with my eye exam, the opthal. didn’t try to push unnecessary test on me like dilating my eyes when it wasn’t necessary and especially the eye glass area it went smoothly and they were very helpful when my lens needed some adjustment. I do with they had more choices but it went well.
I had my first appointment with Dr. Annie Hao this morning and I couldn’t have been happier. The office was easy to find, clean and the staff is extremely sweet!! I could not pick out a pair of frames (they have a TON to choose from) so …
I would not recommend having your eyeglass prescription filled here. They made a critical error in filling my prescription eyeglasses by not putting prisms in them and they don’t even care. I was in so much pain with migraine headaches I …
I am completely confused about the negative reviews. I have been going to the Olive Branch location since they opened and have always had a great experience. The staff has always been friendly and helpful. They have a pretty good selection …
This is the worst experience that I have ever had at an established business. Because of the laziness and unprofessional behavior of the front desk. First of all she came into the waiting room and called my name and told me out loud in …
I was a patient at this place in September and my doctor was Dr. Hooker and he took his time with my vision issues and because of his thoroughness discovered that I have a type of glaucoma .I am glad he diagnosed my situation early.I give …
Horrible service. I have tried to schedule an eye exam for a month here. Scheduled 2 appointments. Both appointments were cancelled the day before. I already took off of work. People in the office don’t care. I would not go here if my …
I was very pleased with how my cataract surgery went at Desoto Eyecare. The doctors were very patient in explaining the procedure and discussing my lens implant options and were able to help me decide what would work best for my needs. …
I could not have asked for better care! I had cataracts removed from both eyes with one week between each surgery. Dr. Shaeffer and his staff have been outstanding. The office staff has been friendly and most courteous. Everyone there …
The Dr is fine and the front desk workers are fine. I was given a trail pair of contacts and told to contact back in a week if I liked them. That was in August. It is now October. I have called them several times and left messages and …
My father was referred to Desoto Eye Care in October, we reached out finally received an appointment for Saturday November 7, 2020. Appointment was at 11:15am, which the wait was a tad bit long, it appears that they were overbooked. They …
If I could give this place no stars I would. We ordered contacts since December 2020 and they are still not in. The staff just keeps forgetting to order. Every time I call no-one knows anything and says they will call back but never do. I …
I went to my eye exam a few weeks ago as a first time patient. Everyone that worked there from the front desk to the doctor was very friendly. The offices are clean and even smell good. Jill really made my experience wonderful. She took …
The staff is UNPROFESSIONAL. My mom paid for tint in her glasses and they didn’t add them. My mom took her original glasses into the office with TINT in it and told them that’s what she wanted in her new glasses. They had her on hold for 15 …
Scheduled appointment with Insurance Information three weeks out. They called to confirm my appointment the day before, yet they stated they expected over hundred cash to be seen . Regardless, I elected to pay out of pocket and made may …
I will never visit this place again. Substandard care, waiting times are horrible. The assistant wearing the teal scrubs was very rude from the very beginning. Very dry and left a bad taste in my mouth. Dr. Michael W felt “comfortable” …