Came one day got nothing done was suppose to come another day never showed and never called then I had to get ahold of them said they couldn’t make it for another four days just to move the propane tank moved
After being a customer for 35 years, they want to charge $495 just to retain a 25 year old tank because we didn’t use the amount of fuel they wished we had.
Great First time service today, Technician Gerard was courteous, thorough, and was knowledgeable explaining about the system and if services were ever needed.
Have been customer for more than 40 years never had better service ,never ran out oil, always fixed any issues regular tune up prompt service texts always polite and fix right the first time tune up or repair things do break not there fault stuff wears out I highly recommend DF Richard a loyal customer. Leon
Do not use this company, they are rude and love to rip you off. There are other propane companies that will help you out for cheaper. Save yourself the headache and go elsewhere!!:)
I have a propane account with them and have used them to install equipment at my home. When I ran out of heating oil, they would not deliver oil because I did not have an oil account with them. I will be terminating my propane service and using someone who actually cares about their customers.
Very disappointing… after 23 years as a faithful customer, D. F. Richard refuses to service my heating system. I am a new snowbird and my tenants bought their fuel somewhere else. I’ve been loyal, but where are you when I need you D. F. Richard? Thanks for having my back!
Dave is an incredible member of the DF Richard team. He made sue we had our heat up and running before he left, which was a challenging process. He was personable and informative. We are so grateful!!
I had 2 boilers installed in 2 units as well as converting propane 2 oil for hot water. The best decision we ever made. Beautiful work, efficient and very professional. Thank you for the wonderful job you all have done !!
I cannot say enough positive things about this place. I ran out of K-1. (my fault had cked the tank ordered a delivery but was a day late) the oil company that I was dealing with was of no help. I spent the day calling companies. The local …
Excellent customer service and timely delivery. I use auto delivery and have never needed to worry. Customer service reps and managers are attentive to customer needs and very helpful. Been a customer for over a year now and was treated very well as a new customer trying to find a provider. Highly recommended
The most tone-deaf, disgusting company I’ve ever dealt with. A loved one dies and they harass us when we don’t even have control of the estate. All over a yearly “maintenance fee” for property we don’t yet own. …
I’ve found their delivery service for oil and propane very satisfactory. When we had an issue with our furnace, the service was prompt and the technician had what seemed to be a specialized part right on his truck. He was in and out in an hour.
I had them for a few months, but their prices were too high. They over promise and under deliver. Their delivery driver also goes 50 in a 35 down my street with tons of kids out, not impressed. Greg sucks!
DF Richard is truly a great, family owned company. I called three other companies to quote me to replace my 30 year old HVAC system. Two of them spent the time to come to my house and NEVER sent a quote along. The other took over a week …
Buyer be very aware! This company will RIP you off and then harass you AND your family. They will call u constantly. Require a security deposit?? Never in my 50 years and owning 2 homes, have I EVER paid a security deposit. We paid an …
Had service with them for about a year, frustrating experience all around. Deliveries were and not on any set schedule. Billing System was a mess, paper bills often did not match online system. Saving Grace was that representatives were polite, and very helpful.
We recently purchased our new home and the gas supply was by DF Richard. When we moved in we discovered the furnace was not working properly and called to have it serviced. The service man was polite, knowledgeable, and fixed the problem. …
I bought a house that was already being serviced by DR Richard. Their customer service has been excellent by both the people over the phone and the techs that have worked on my furnace. I feel like they genuinely care which is not an experience that I feel often these days with companies.
We bought a home and interviewed 5 companies on their policies and then got estimates on work from 4. DF Richard came out on top. They were slightly more than one company, but there policies and timeliness made them the winner. They were …
My son was a Hvac tech for Df Richard and was killed recently in a motorcycle accident. This company has started a scholarship in my sons name (Joe Ford) . This company has gone above and beyond and have been here for my family. This …
Absolutely disgusting with this place. My father that had passed away years ago and always took care of him… had always taken care of him now that I took over the place they shut my automatic off because I owe 300 and I paid itearly that …
Excellent customer service and timely delivery. I use auto delivery/pre-buy(winter season) and have never needed to worry. Annual maintenance technicians do a very good job. Customer service reps and managers are attentive to customer …
D.F.Richard has been excellent to our family. How do the words “fuel provider” and “family” exist in the same sentence these days of fuel hikes and an unpredictable economy? …
Will be changing to a new company. Billing- paperless vs online portal, are a complete mess and don’t match. When you call to inquire the women who answer the phones are COMPLETELY clueless. The last time I called I was told “it’s a …
Extremely unhelpful.
Worst experience ever!
Always great customer service
Scammers!!! Sends two different bills every month with different totals. Stay far away!!
What a great company. We are new customers, but customers for life.
Came one day got nothing done was suppose to come another day never showed and never called then I had to get ahold of them said they couldn’t make it for another four days just to move the propane tank moved
Their techs mistakes have left a senior citizen in Raymond NH with no heat or hot water and they refuse to fix it! Horrible company!!!!
After being a customer for 35 years, they want to charge $495 just to retain a 25 year old tank because we didn’t use the amount of fuel they wished we had.
Great First time service today, Technician Gerard was courteous, thorough, and was knowledgeable explaining about the system and if services were ever needed.
Have been customer for more than 40 years never had better service ,never ran out oil, always fixed any issues regular tune up prompt service texts always polite and fix right the first time tune up or repair things do break not there fault stuff wears out I highly recommend DF Richard a loyal customer. Leon
Very prompt and considerate service. Dispatch was a pleasure to speak with and service members who came on site were quick, kind and safety conscious.
Easy to deal with. The propane delivery driver Pat was polite, professional and treated us well. Outstanding service.
Do not use this company, they are rude and love to rip you off. There are other propane companies that will help you out for cheaper. Save yourself the headache and go elsewhere!!:)
I have a propane account with them and have used them to install equipment at my home. When I ran out of heating oil, they would not deliver oil because I did not have an oil account with them. I will be terminating my propane service and using someone who actually cares about their customers.
Very disappointing… after 23 years as a faithful customer, D. F. Richard refuses to service my heating system. I am a new snowbird and my tenants bought their fuel somewhere else. I’ve been loyal, but where are you when I need you D. F. Richard? Thanks for having my back!
Dave is an incredible member of the DF Richard team. He made sue we had our heat up and running before he left, which was a challenging process. He was personable and informative. We are so grateful!!
I had 2 boilers installed in 2 units as well as converting propane 2 oil for hot water. The best decision we ever made. Beautiful work, efficient and very professional. Thank you for the wonderful job you all have done !!
I cannot say enough positive things about this place. I ran out of K-1. (my fault had cked the tank ordered a delivery but was a day late) the oil company that I was dealing with was of no help. I spent the day calling companies. The local …
Excellent customer service and timely delivery. I use auto delivery and have never needed to worry. Customer service reps and managers are attentive to customer needs and very helpful. Been a customer for over a year now and was treated very well as a new customer trying to find a provider. Highly recommended
The most tone-deaf, disgusting company I’ve ever dealt with. A loved one dies and they harass us when we don’t even have control of the estate. All over a yearly “maintenance fee” for property we don’t yet own. …
I’ve found their delivery service for oil and propane very satisfactory. When we had an issue with our furnace, the service was prompt and the technician had what seemed to be a specialized part right on his truck. He was in and out in an hour.
I had them for a few months, but their prices were too high. They over promise and under deliver. Their delivery driver also goes 50 in a 35 down my street with tons of kids out, not impressed. Greg sucks!
DF Richard is truly a great, family owned company. I called three other companies to quote me to replace my 30 year old HVAC system. Two of them spent the time to come to my house and NEVER sent a quote along. The other took over a week …
Buyer be very aware! This company will RIP you off and then harass you AND your family. They will call u constantly. Require a security deposit?? Never in my 50 years and owning 2 homes, have I EVER paid a security deposit. We paid an …
Had service with them for about a year, frustrating experience all around. Deliveries were and not on any set schedule. Billing System was a mess, paper bills often did not match online system. Saving Grace was that representatives were polite, and very helpful.
We recently purchased our new home and the gas supply was by DF Richard. When we moved in we discovered the furnace was not working properly and called to have it serviced. The service man was polite, knowledgeable, and fixed the problem. …
I bought a house that was already being serviced by DR Richard. Their customer service has been excellent by both the people over the phone and the techs that have worked on my furnace. I feel like they genuinely care which is not an experience that I feel often these days with companies.
We bought a home and interviewed 5 companies on their policies and then got estimates on work from 4. DF Richard came out on top. They were slightly more than one company, but there policies and timeliness made them the winner. They were …
My son was a Hvac tech for Df Richard and was killed recently in a motorcycle accident. This company has started a scholarship in my sons name (Joe Ford) . This company has gone above and beyond and have been here for my family. This …
Absolutely disgusting with this place. My father that had passed away years ago and always took care of him… had always taken care of him now that I took over the place they shut my automatic off because I owe 300 and I paid itearly that …
Excellent customer service and timely delivery. I use auto delivery/pre-buy(winter season) and have never needed to worry. Annual maintenance technicians do a very good job. Customer service reps and managers are attentive to customer …
Great service! Their 24-call support has bailed us out twice now.
D.F.Richard has been excellent to our family. How do the words “fuel provider” and “family” exist in the same sentence these days of fuel hikes and an unpredictable economy? …
Will be changing to a new company. Billing- paperless vs online portal, are a complete mess and don’t match. When you call to inquire the women who answer the phones are COMPLETELY clueless. The last time I called I was told “it’s a …