I have amended to 4 stars because I was called by a very nice lady (Kimberly I think) and she was very helpful. I do hope that they get their billing system fixed in the future. I still don’t like the billing system simply because I tried …
Absolutely horrible communication. I’ve only been able to talk to a real person twice, neither one knew anything even remotely helpful and it took about an hour just to get through to them.
I stumbled across the reviews for the business and had to respond back. Most billing issues for third party groups (Radiologists, Anesthesia, Labs, etc.) result from the ordering physician not supplying the third party with correct …
Received NO bill, they send text, no one answered call, opted for call back and no one ever called, I actually thought they were a scam site because everything about the way they are attempting to collect seems like a scam.
VERY UNPROFESSIONAL!! This company will send threatening text messages even after you have requested a billing statement. When you call the number provided in the text you will be on hold forever only to be cut-off or receive no call …
Only notice of balance due ever received was from a collection agency. No previous statements, no letter, no phone call, no attempt to contact me. Have insurance that covers 100% but it was not submitted, sent to collections instead. Then …
Update….
I talked to Lori Highbarger (a real person in a position to help) and it appears that their billing is done by a 3rd party. Lori confirmed, as another user …
I did not receive a paper bill bit instead a text message. I’d like to see a description of billed services to see if my insurance properly covered the expenses. I have no issue paying the bill, but I’m accustomed to handling medical bills via itemized statement. Not on a random text. Not great
I have amended to 4 stars because I was called by a very nice lady (Kimberly I think) and she was very helpful. I do hope that they get their billing system fixed in the future. I still don’t like the billing system simply because I tried …
The doctors at DIA are WONDERFUL. I wouldn’t trust any other radiology group to read my imaging studies.
Convenience of setting up my own payment plan – nice to see Healthcare is evolving
Absolutely horrible communication. I’ve only been able to talk to a real person twice, neither one knew anything even remotely helpful and it took about an hour just to get through to them.
Will not send a paper bill in the mail, keeps trying to send me text messages saying I owe! MAIL THE BILL! Text is not an acceptable form of billing!
Sent me to collections for $9.86 I never received a bill for. No attempt at contacting me for less than $10. I would not recommend.
I stumbled across the reviews for the business and had to respond back. Most billing issues for third party groups (Radiologists, Anesthesia, Labs, etc.) result from the ordering physician not supplying the third party with correct …
Received NO bill, they send text, no one answered call, opted for call back and no one ever called, I actually thought they were a scam site because everything about the way they are attempting to collect seems like a scam.
VERY UNPROFESSIONAL!! This company will send threatening text messages even after you have requested a billing statement. When you call the number provided in the text you will be on hold forever only to be cut-off or receive no call …
Only notice of balance due ever received was from a collection agency. No previous statements, no letter, no phone call, no attempt to contact me. Have insurance that covers 100% but it was not submitted, sent to collections instead. Then …
Update….
I talked to Lori Highbarger (a real person in a position to help) and it appears that their billing is done by a 3rd party. Lori confirmed, as another user …
I must give an update. I had a representative contact me the next day. I feel hopeful. Thank you!! …
I did not receive a paper bill bit instead a text message. I’d like to see a description of billed services to see if my insurance properly covered the expenses. I have no issue paying the bill, but I’m accustomed to handling medical bills via itemized statement. Not on a random text. Not great