DigitalPath is a WISP that provides high-speed, wireless Internet in Northern California. With our wide range of plans, it is easy to find the perfect … See more
Horrible customer service always a attitude didn’t refund for the two months of no working service total scam please don’t even waste ur time me and my two neighbors canceled due to the same problem
The whole thing is a joke! I’m stuck living out in the country with this! I swear they get worse once they close so you can’t call them! I’m so over it!
The worst customer service ever and internet …. hade a problem and was told three weeks till service, called back as new client and was told to days to hook you up DON’T FALL FOR THESE SCUM BAGS …
Mr Austin rerouted my antenna and really helped my internet immensely ❤ it was not working for months and I was really considering just using mobile data 😪 …
If I could give them negative stars I would.. This is the worst service I could possibly be paying for I wouldn’t ever rocommend to a friend! Worst internet out there.. 100 cap? Seriously digital path.. SMH
It hardly ever works they say as is were is i called to get a manager on the phone to solve issue never received a call they try to take equipment without resolving the issue. I wouldn’t recomend them at all.
in los molinos california we don’t have many options,but i am getting so fed up with paying so much and getting so little from them i might to with out internet all together and just use my smart phone and at&t.
Service was slow, expensive, and unreliable. Billing is unfriendly, unhelpful and dishonest in my opinion. I give one star only because there was no option to give less than that.
I only put one star because the technical people try but their system is pathetic I pay for 400 gigs a service and can’t even get a 100 out of it with 5 kids desperately trying to use the Internet steer clear of this company it’s garbage
Hot garbage, wish I would have gotten more info on , if you want to check emails and download a picture for 150 a month then there you go. I may be rural but this is a joke. Invest in your infrastructure already.
Their internet quality/service is terrible. As soon as we have other rural options where we live…we will not be Digital Path customers. I am extremely dissatisfied with DigitalPath. Save yourself the headache…do not sign up with them.
The customer service was helpful and quick, thanks Eric for the great customer service. Only a 4 star rating because the internet can be really slow sometimes.
This is just a question
My mom has called for a new WiFi because Hughes net is not providing on what they actually said but does she have to pay for the tower to be placed up a tree because she is not sure if she does or not
This internet is the only option where i live in Portola Ca and it is bad but works , For the first year net was on and off hit and miss i did not have gaming worthy net most the time it would always drop me from all games and other …
Worst Customer service ever! wanted to nickel and dime me. There installers were nice but I will never use digital path again really screwed me over and was not willing to work with me.
upgraded my plan and equipment and I would like to recognize a Digital Path technician named Brandon, who did such a wonderful job who, besides being kind and knowledgeable, explained the upgrades to me.
Easily the WORST company i have delt with. Minus the fact that their service is awful. Their customer service is terrible, cant solve any problems and hangs up on you when they cant resolve your issue. Aviod this company at all costs. No internet is better then digital paths internet.
Currently shopping…… People working remotely have increased, and yet are you still seem to think Internet only goes down Monday through Saturday between the hours of 8 AM and 5 PM. Have a great day, goodbye.
This is the worst service I have ever had. At least with dial up I could get online, it was slower 1/2 the time but I could check my e-mail all the time. I am tired of being on hold were they do not answer their phones. I don’t no how they stay in business. I would give them a zero but I was not given that option.
Worst company ever! Terrible service all the way around. If I could give a big fat zero I would!! Totally lied about not charging me a cancellation fee saying it wasn’t in their notes. Conveniently! Do not sign up!!
My mom bought me this new laptop and it gets really hot when the chat is being spamed. Now my leg is starting to hurt because it is getting so hot. Please, if you don’t want me to get burned, then dont spam the chat.
The service tech Jagger is legitimately the best. The customer service and professionalism he brought was great. Definitely would recommend him specifically
Internet service is intermittent at best. Consistency is preferred over speed. Consistently speedy is even better. This internet is far too expensive not to work.
Do not buy this service. Do not use this service. They throttle the hell out of your bandwidth. I am supposed to get 14mbps and on ookla I’m showing 8 ping and 1-5mdps down and no upload data. Bull***t this service is the worst on the net. THEN after having this service for years they add a data cap of 100 gb without telling us
Frequently intermittently off line with wind or rain. Dry conditions…speed slowing down and I’m paying extra for faster internet. Too many subscibers for equipment? Takes forever on hold for technical support.
Forget being able to depend on this service on the weekends. It seems to be consistently terrible or not usable on Sundays. Go ahead and try to call about Not receiving what you’re paying for… it’s going to have to wait till Monday. Full-time price for part time and service.
I’ve tried all the rest and digital path is the best. No buffering, fast downloads and great for streaming and gaming. The best thing is the amount of data for the money. Thank you digital path 👍👍👍👍 …
We live very rural, and they are better than any other service provider so far!! We kept our business going, and digital entertainment sustained for us and 3 growing kids!!
speeds nowhere near what I’m paying for in that they incredibly slow and worse yet I lose connection often enough i can’t even rely on internet for schoolwork… subscribers beware. I will say though their customer service staff is so nice you almost feel bad for complaining about their awful product
Horrible internet .I didn’t know they started charging for data and we used our allowrence in 7 day they cut us down to .50 Mbps barely enough. To even email. This is our only choice all the other providers do not offer it in my area or I world change in a minute.
WORST I.S.P. EVER!!! Net CONSTANTLY up and down throughout the night, EVERY NIGHT!! Sometimes during the day also. Sometimes no net at all for days at a time. Miraculously, it comes back on and works for a few hours after a call to customer …
Sometimes the service works, sometimes it doesn’t. Total crapshoot everyday. AND, you cannot pay your bill online. That’s right. An internet service company that doesn’t know enough about the internet to provide online bill pay. You are better off with dial-up.
I’ve called and written them many times but they just don’t care. They know they are my only option and can’t care less. They should care, because when someone else offers a service in my area, they are going to loose all the business of all these 1 star reviewers.
WORST INTERNET PROVIDER! We have a professional plan which is a joke. Most often the internet does not work; sent emails FAIL; search options SPIN and do not upload; on-line banking and bill pay becomes dubious because it is unclear if …
They are so un-reliable it’s so bad you can’t play video games online like they tell you I can barely connect to cod servers and I lag all the time they say they will give you Low ping and in order to 1 bar in cod your pomg has to be 400+ and if it’s that bad your intenet sucks.
Doesn’t deserve one star. The worst “service” one could ever be sucked into. It’s slower than dial up when it does “work.” Disconnects every 10 minutes and is very frustrating. Customer service will tell you lie after lie. DON’T DO IT!
If you want to pay $250 for installation plus $100/month for no internet, go ahead. They have terrible customer service, terrible internet, and you will spend hours a week on the phone with them trying to get your internet fixed.
Consistent, reliable and mostly customer friendly. Speeds are good, even in remote locations, price is reasonable and this isn’t one of the mega-corporations that’s going to try to sell you five other things and then use your hard earned cash to fund Koch Industries’ candidates in national elections.
Absolutely horrible internet service!!! I was on hold with tech support and the 6th caller. I sat on hold for 30 minutes and when the recording finally announced that I was the next person they played a recording that said they were closed. …
Worst internet I have ever had. I had to turn off the WiFi on my phone in my house so I could connect through cell towers instead just to send this review. Unfortunately this is normal. I can’t wait till another internet provider starts providing service to Nelson so we can dump this joke of a company!
Trash internet company Customer support is never around when their internet goes down, Only time there internet even half the time works is when somebody’s there in their office and they can monitor it,But when they go home for the day say goodbye to your net
Thanks to digitalpath, I can FINALLY enjoy internet and telephone here in the sticks! Their service has been exemplary, and even though they’re not as fast as my old in-town cable company, they’re HERE, it works, is affordable, and always easy to get in touch with when I’ve needed. Recommend!!
Extremely inconsistent. They blamed it on my router so I bought an AirPort Extreme – same issue. Bumped up my mobile data plan and create a hotspot when DigitalPath isn’t working. Frustrating, but no other options where I live. Would change providers if I had the opportunity.
My connection is down every week. I’m paying for 10mbs,, I’m lucky to get 2mbs. You can only get support during “business hours” after a long time on hold. It seems like the connection goes down at night when my son is trying to turn in his homework. I’m live in a rural area so I don’t have many options. I WISH I DID
By far the worst internet anyone could ever experience. If you want to go back to 1990 internet that turns off every 45 seconds this is the provider for you.
Absolutely awful. Never get my 6mps unless I complain every 6 weeks. Interesting how they can get you your bandwidth on an instance when you complain and slowly dial you down until you complain. What a crock!!! To make matters worse. I can damn near throw a rock at the tower. That’s how close we are.
Really terrible internet provider. They seem to capitalize on the fact that, for many, they are the only rural north-state option, and, as such, they don’t care AT ALL about quality of service. The connection constantly cuts in and out, is …
Yep just wanted to change my review to be 1 star from 5 stars. They are the best for the location i’m at but they suck unreliable service and crappy speeds. I found out recently also that att has fiber on my street but is unwilling to put in the electronics so i’m super pissed.
Do you want to pay more for lower speed, regular dropped packets, and slow customer service? Of course not. But hey, you might live in a place where it’s your only option. …
The service was SUPERB!!
Sterle and Craig know their business and put in the extra miles necessary to ensure my service. I will never be able to thank them enough!
Thank god that a new Internet severe provider has hit Quincy California. GOODBYE DIGITAL PATH. No more rain interupting my Netflix, soon more than one device can be on at a time. The only good thing digital path has to offer is that if you …
Had wanted to get internet setup. The tech that came out seemed unorganized and under trained, didn’t have the proper tools and I ended up having to go to a hardware store to get things that were needed. They also left out some key …
For the first year service was awesome…but now it’s straight garbage! I call in at least 5-6 times a week cause it’s constantly down sometimes spending over an hr on hold…they are having way to many issues with the relay my antenna is …
Am trying desperately to find another provider in our area. Digital Path represents service they do not deliver. Terrible. Don’t be fooled by tech support saying they will solve your connection speed problems. They oversell their network so …
Match format it says when I try to enter my customer account email It won’t even let me in . I’m only trying to see why my internet is not working again . Work all day to come home to no internet. . It’s interference every time I call …
Horrible customer service, over priced with horrible wifi service. They make you sign a contact because that’s the only way anyone would stay with their company. I wouldn’t recommend to my worst enemy.
I have had Digital Path for over two years and I love it. I get what I pay for and they are very helpful it I have to call with any problems. I have only had my Internet go down for over a day two times in the last two years. It fluctuates every once in a while but that happens with all of them.
Everyone was very helpful and professional. Sterlie and Craig the installers were fast, friendly, and professional. They went above my expectations for customer service.
terrible, overpriced, data-capped “internet” that works only part of the time and drops service and speed for absolutely no reason so much that the techs dont even have a clue why
Our internet quit working and after tech support tried everything they could to help, they had me schedule an appointment for a tree climber and technician to come. This was the Friday before Christmas, with company coming. I was …
You will never be able to enjoy your evening watching Netflix or other internet television services with this internet service. After 6:00 PM the connection is slow, it is IMPOSSIBLE to watch a show or movie with “normal” buffering, no, you …
Thomas at Digital Path with technical support is amazing. He went far and above to help me. His instructions were clear and precise, he even called me during the process to confirm everything was good.
CRAP….ABSOLUTE CRAP. We’ve had DigitalPath for over two years and have had nothing but problems with connection speeds. Sometimes it’s actually so bad we get less than 56K, and when it is “fast”..haha…it’s inconsistant speeds, just up …
The service was canceled less than 7 days after the installation because of poor signal and very slow un-reliable connections..
Then the customer service department was notified that the equipment was to be …
It’s available, it’s faster than satellite, and it generally works well. Sure digital path goes down from time to time, but they generally have the internet back up in a few hours if there’s an outage and troubleshoot your specific connection if you aren’t in the outage area.
Paying over $100 a month for “business class” internet. I’m currently getting 27KBp/s down and my upload has so much packet loss everything errors. This is the worst it’s ever been but it’s usually below 250KBp/s when I’m paying for 6Mbp/s. …
I have had good luck with Digital Path. They do drop out a lot, which means VOIP calling is tough. However the internet is not bad. 6 mgs down, .5 mgs up. …
Really wish I could say something nice but I have an advertised “up to 6mpbs plan” Because it’s the only thing they offer here. But really only get about 500KB/s most of the time even with no one else in the house using the internet. …
Worst ISP i have seen to date. They have recently introduced a 100gb data cap to everyone and set it so that everypne gets the same speeds. But since i have a horrible internet connection to sart with, their promise of “increased speeds” is …
I originally gave a one star review because my connection was absolutely atrocious. It then somehow got better when I left a terrible review. Once I changed that review to a positive one because the service was better, now all of a sudden …
The amount of expletives that I would like to apply towards this company would surely get my review removed. The service is terrible. They are the only provider in my area and they know it. I was dumb enough to pay for a year in advance, …
About 18 months ago, Digital Path told me they were going to double my rates from $50 to over $100. They gave me some lame reason for the increase – but they raised my rates because I had no alternative. I was stuck with DP and they knew …
We have had extremely poor service with this company. We have had multiple conversations with customer support and each time we get the same story…the network is overloaded and they are working on upgrades. However they can’t tell us …
If I could give 0 stars I would. We specifically signed up with Digitalpath to videoconference for work. The speed was just barely fast enough, sometimes it was a bit pixelated, but tolerable considering our other options where we live. …
Our internet is down on most days, calls in never resolve it and we’re never given answers as to why our internet is so bad. Digitalpath has to be one of the worst internet providers around, I’m sure the only reason other continue to use …
Most of the time, this service won’t even open a search browser! Speed test is a joke! 0.22 mbps to 9.5 mbps in a 30 second span. All day all night just bouncing around with no consistency. I can see the tower with the naked eye so …
how can a company pride itself in its work with so many negative reviews? they must really not care…. i have been with digital path for 3 years now and at first it was great ( i went a year without internet so anything was better than …
We called them out to see if we could get service n they came out n climbed the tree n told us that we could’nt get it. So are the neighbor called and they came out and told them if they have me cut a top of one of my trees off he could get …
First of all, I’m sure positive posts on here are fake. Yes, these guys are that bad. They price gouge rural communities and deliver a poor product. STARLINK is coming, thank god! Don’t sign a contract because a new service called Starlink is coming in 2021! So happy I don’t need these guys next year.
Was recently informed by Digital Path that unless I upgraded from the $65 a month plan to $100+ a month that my internet connection would be throttled down.
I told the representative that I didn’t go for extortion and to leave my plan …
I’ve been a digital path customer for about 4 years now. Unfortunately every year they just seemed to get worse and worse. Times when you’re connection does work, generally you get about 1/3’rd the connection you pay for. And if you’re …
We’ve had digital path for a few years now. We live in the country so believe it or not they were an improvement from the DSL we had. We experienced the slow down like the others have noted. The reason I’m writing this is due to their …
Been living rural for 27 years. DP has been faster and more reliable than anything I have had previously. I work from home and I very rarely have a problem. My kids steam constantly and there are no concerns. Been great for me.
A truly terrible service provider.
These guys could provide cotton candy to kids at a Justin Beiber concert and still be a huge disappointment. Their customer service will give you attitude, tech …
I cannot rave enough about the staff at Digitalpath. They are AMAZING on every level, whether it be tech support, customer service, scheduling, or installation, they are ON IT! I could give names of everyone there I have spoke with, but …
Horrible internet provider. Most of the time our internet will hardly work and if we call them they claim that they did a test and it is all on our end. But other users have been reporting problems such as these. …
absolutely nothing…our service doesnt work 75 percent of the time and when it does work only 1 person can get online at a time. my son has called more than 10 times in 6 months. they have come to our home multiple times and service is …
The worst company I’ve dealt with in my life. The internet is down every week (been with them over a year). Constantly excuses. You will wait on hold for at least 15 min minimum every time you call. It also takes them at least 5 days to …
They don’t even deserve 1 star. When I moved out here initially they didn’t offer any caps on their data and that seemed like a no-brainer however since then they put serious limits on them their data their service has gotten slower and …
Scheduling responded to our pleading to get a tech out to repair a broken cable (our fault, not theirs) asap… rather than making us wait for the 1 week out scheduled appt. Within an hour they had someone committed to driving 1.5 hrs each …
Adequate service despite a few outages over the course of a year. But when you want to terminate their service they charge for a full month even when you only need a few days. Their response to my complaining about this: “Oh, that’s company policy.”
Horrible. Just absolutely horrible. When I first got it about 2 years ago, the service was consistently pretty good for about a month (low ping, good download and upload speeds). Nowadays, I’m paying $75/month for an advertised 6 Mb/s …
Two DigitalPath technicians/installers (Matthew and Brett -hope I have the names right) came out on the morning of April 1 in response to an on-going lack of internet connection. They arrived on-time, within the schedule window, and got …
Our installer, Adam, was really knowledgeable about our options and worked efficiently to accomplish the installation. He was polite, organized, and punctual. Great experience. Highly recommend him and Digital Path.
Connection problems daily. Paying for 50 Mb service often getting less than 10. Just not a reliable source of internet.
Customer tech support is good when they are there. Only open 8 to5. …
My installers and amazing job they went over and above the call of duty to make sure that I had great service on my Internet and made sure that all of my cables and wiring or secure and not just laying on the ground ! …
Thank You “CLAUDIA” for your Awesome attitude and Outstanding customer service!!!
I really appreciate you going the EXTRA mile in patiently explaining …
The deal is, they oversold their bandwidth. Everything comes from the one tower in Chico, and they have too many customers to serve, by a lot. Save yourself some heartache and go with something else… ANYTHING else. If you live rurally, I …
I’d give these guys zero stars if I could. We’re supposed to get 10 down and 2 up but that rarely happens. It seems like I have to call these guys atleast once a week because I’m getting 2 down and almost nothing up. The WiFi always goes …
I live in rural Yuba County, we have limited internet options. We decided to try Digital Path as it offered faster service at a better price. Grant & Jessie came out yesterday and set up our service. Grant was extremely helpful and …
Just had an upgrade (new install and service plan) to the new Gen7 system… And WOW! what a difference… so much faster than under the old plan and am looking forward to a bandwidth increase of over 3 times. The tech, Grant Ward, did an …
God I hate Digital Path. I pay for 6Mbps but feel incredibly lucky to get 4. Most of the time I get 2 or 2.5. Since July of 2015 I’ve had the technicians to my house three times to fix problems that can’t be solved over the phone and …
I got digital path a few years ago and it was great. 50 a month unlimited. Then a year or so ago they started limiting it then I upgraded to 85 per month. The service is terrible now I think too many people are on the same server. The internet works a couple of days a week and not mot than a few hrs before getting disconnected.
I would like to say on the second visit for install Dustin went above and beyond to try and get the gen 7 signal. He wasn’t able to but dialed in the gen 6 system very quickly and explained it all very well. I would easily have given 5 …
Worst internet service i have had in my life. I was told that only one device can be on the wifi at a time in order for it to run “smoothly” I have their 10 mbps plan and it’s still cancer. i’m either having high ping issues because they …
*EDIT*
They recently upgraded to the new generation of equipment. My speed and data cap increased substantially and the price went down too. I am changing my rating to …
Potentially the worst service we’ve ever had. Our business has been dealing with issues for months without resolution. Our office manager called in to get service and was told it was on our end, and then promptly hung up on. The only …
I wish I could give less than 1 star. This is the worst customer services I’ve ever had. We finally got a new provider and I cancelled my services as quickly as possible. While cancelling, customer service lied to me about my billing cycle …
Worst internet service I have ever experienced. I swear dial up is faster. Digital Path has poor customer service and blamed our equipment for the poor connection and quality. That being said I took our equipment to my families house and …
Worst company out there. Had to stay with them for years because we live out in a rural area and no other company offered service out here. They basically told us we were throwing our money away because we would never get the speeds that we …
I live in a rural area where one would not expect to get anything except satellite or maybe a poor cellular data connection. DigitalPath able to find line of sight to a local tower on the top of one of my trees on which they installed an …
I have unlimited service($100.00 a month) with this company and I can’t even watch video on my computer, Netflix, On demand and have my pages frozen daily! I have called every month, have even tried to downgrade my service because I can use …
The worst internet out there. If you want digital path, come pay over $130 a month for the fastest they provide (75 mbs), which actually runs at maybe 20 on a good day during the busy hours (mid day..), with maybe 10 disconnects through out …
So my husband wanted me to give it no stars since we have NO service. Somehow we manage to go through 500GB per month. We have reached out and have been unable to find out what’s drawing all this data. They claim it’s due to the …
Sure it isn’t as fast or reliable as cable, and sure, it breaks down from time to time, but generally it works very well for me here in the woods. In fact it’s the ONLY service that has ever allowed me to reliably work from home, stream …
The first 5-7 months were great we were able to get decent speeds most of the time however things have been going downhill since then.
around 7pm till we go to bed the DL speeds have dipped below 1Mbps and you cant …
Digitalpath has extremely unreliable internet service. Unfortunately the service can never be counted on, one minute it will work fine and the next will be completely out or incredibly slow. I have had pleasant experiences with the tech …
Connection problems at least three times a day. Technical support closes when most others are open 24 hours a day. If you’re in Reading try Shasta Beam instead you will be much happier. …
I have called like 20 time to fix my internet and they can’t seem to fix the problem. It used to be fine when we first got it but then got worse and worse. Now it is unusable. I cannot play any type of games or barely watch Hulu or Netflix. The last guy I talked to said basically they can’t do anything and I’m out of luck.
This company should be out of business. We have been customers for over two years and unfortunately there are no other options where we live. My wife relies on the internet to conduct her business (she is self employed) and is constantly …
I admit…in years past I have only just “put up” with bad internet and have stuck with Digital Path for 8 years, but if this is the case for you try again! We had the best experience getting our service upgraded and couldn’t be happier …
Had digital path for over 3 years while living in Richvale. The service was overall pretty dang good. There were outages every once in a while, but most of the time service was back up and running in about an hour. Only one time in the 3+ …
Not bad internet service and mostly good service. Was recently told that coming out to run a new wire wouldn’t cost anything then get a 50$ charge once it’s over. A pretty easy fix I could have done for about 10$. Anyway not a bad service …
When I had the installers come they did a great job sadly I cannot remember their names at this point in time. Sadly up in Brownsville they only have a maximum of six megabit per second speed. However I hear they have Medusa which allows …
Derek from the new service department was amazing. Helpful, explained in detail and helped us pick the right plan for us. The tech arrived on time and spend what I consider a long period of time picking the best place to install our …
Dustin is awesome! I had a very great experience today with a technician that came out to my house to fix some equipment issues causing all kinds of latency & bandwidth lags. Dustin actually spent 40 mins trying to find my house and he …
Their name should be DigitalTRASH not DigitalPath. This is THE WORST internet/customer service on the planet. Would not recommend to my worst enemy. Will be cancelling my service soon. Their customer service and technical support are by …
Every month calling multiple times to fix connection… they do fix it temporarily but like clock work they seem to turn down my internet back within a day or 2. Speed is some times fast for a moment, but then cuts out and you loose what …
I have had their service for a number of years and am mostly happy with the service. The thing that bothers me is when it went from unlimited to limited data usage years ago. I pay more now for the service than I did in the past and I only …
This company is truly the worst company I have ever dealt with when it comes to customer service. My internet stopped working and crippled my business. The fastest they could get to fixing the problem was 5 business days. They said i was …
Do Not Waste time with them. Never get half the speed. They pulled my equipment and cancelled contract because they moved their antenna when they were suppose to just come and readjust dish. I was suppose to get refund for month but had to …
I’ve had Digital Path for 3 years, and just when I was about to drop it about 2 years ago, it got super fast and totally reliable. I live in a fairly remote area and evidently have great sight lines to their antenna…and they have …
Worst internet service I have ever had to deal with. Constantly down, rebooting, etc. Latency times are horrendous. I’ve spoken to their customer support multiple times and he said channel is bleeding through to other providers on the same …
Yes they offer free installation & the guy that did mine was great but after you become a customer , forget it. I pay my bill and get decent service for about 13 days in a month, after that a spinning loading circle is all i get. There is …
We have had digital path for 2 1/2 yrs. Summertime is the worst, it shuts down at 6 p.m. every night till about 9:30 p.m. in the winter it shuts down at night and sometimes during the afternoon. Had a tech out they told us we needed a new …
Internet is constantly slow or no internet at all. Have to call technical support constantly. Most techs are nice. If I could give company a 0 I would, internet is that bad.
I just tried to talk with Eric at tech support regarding an ongoing slow internet speed. Mainly at night and sometimes morning. I have called in several times in the past with friendly and nice technicians and recently had this problem. It …
Craig and Sterlle were great setting up our internet. We’ve had no issues with the internet speed/reliability over the past 8 months, but the price is still high for the speed/data caps provided. Better than any other satellite option for us besides Starlink. We’ll likely switch to Starlink soon.
I am up in the mountains, and live in a town where most devices and services do not work or are constantly interrupted ! However, My DigitalPath internet is always one thing I can count on ! It keeps working through the WORST storms, and …
One of the worst internet service providers. Can’t have one month without a 10hr outage. Speeds typically perform 10-20mb below package advertised. Prices are outrageous for this level of quality. It’s the 21 century guys, come on. …
Customer support is OK. “dude, I don’t know what to tell you.” – is exactly what one of their tech support reps told me. HAHA. The technology with 7 gen…BLEH! NOT DEPENDABLE! DO NOT GET THIS SERVICE IF YOU RELY UPON INTERNET FOR INCOME. …
Techs came by and installed. 320$ service fee to have it installed. They guaranteed 10mbps at all times. No such luck. Service is consistently bad and not what they guaranteed at all. If it weren’t for the fact that I’m locked in a 1 year contract i’d cancel and just get a jetpack with Verizon. Very bad service.
Worst wifi company i have ever been with. This is definitely not the company you want to have if you depend on streaming or gaming. It just will not work. Save yourself before getting yourself into a stressful situation dealing with “digital path”
We’ve had this service for about 7 years now. It has been better and worse. For the past year or so very much worse. We are in the Calistoga area and we are served from antennas on Mt St Helena. Our service is frequently unavailable …
Using for over 4 years and still inconsistent! Sometimes speeds are good and other times absolutely horrible. It seems about every year Digital Path is upgrading equipment or dealing with some kind of power outage. Realistically they are …
Very poor service, no call back when I questioned why it would take a week to get someone out to repair. Then after changing my plans to be available “the technician was hurt on an earlier job” we don’t have anyone else to send. Next …
We decided to upgrade and couldn’t wait to for the new equipment and the day finally arrived … the technician came out and did a fantastic job, he went above and beyond to make sure the signal was good, well more than good , excellent and …
Unprofessional, terrible speeds. Zero stars if possible.They wrote up a service ticket for me on 08/08/2020 but never called back I called (08/18/20) today to get my speeds fixed Eric the tech on call refused to do anything because …
Been a customer for over 3 years now and I can say that their service is decent for the most part. There are outages, sometimes ones that take too long, and you won’t always get the advertised speeds. However, for the most part, it gets the …
Iv been with them for over 7 years, paying 80+ dollars a month for 6mp/s download speed is absolutely the worse. Whats funny is that every now and then my speeds magically go up to 14-23Mp/s even though they claim they cant offer anything …
Support staff are most pleasant but they don’t have control over this unreliable internet service. There is often problems with their towers/equipment. Unfortunately, I live in a rural area and this is what I have. I work from home and …
The entire neighborhood has digital path and not a single neighbor is happy. When i get home in the evening, the internet is slow and cant watch TV without lag. They will make excuses and try to say things that are generic or not true. When …
Haven’t had the best internet service but a guy named Shawn who works there is the only tech that has ever taken the time to help, and he helps until there’s a solution to the problem. He deserves a raise!!!!! Thank you Shawn.
I have rarely encountered a company that is so dispassionate about attending to its customers or providing quality service. I had DP service for two years, and it was never good. Sometimes I had to call daily for weeks straight to have …
Horrible internet service! Only works half the time and is slow. The service techs are nice with the exception of 1 and good luck if you get him on the phone. With that said being nice doesn’t mean they will fix anything. Oh and it’s ridiculously expensive! Would give zero stars and 2 middle fingers if it was an option!!!
I’ve had digital path for half a year or so, and I pay $150 a month for fast internet, yet my internet connection is always slow, and worst of all it randomly disconnects, which is absolutely terrible when there is 4 gamers in the house. …
Have had digital path for a year now and it has been the WORST experience. I pay 150$ a month for continuous outages, barely 10 mbps speed during the day, and can’t play online games at all. Called about 20 times with hope that maybe …
I’m fairly surprised and disappointed by the negative reviews on Digital Path! I have to say, if it is not for Digital Path I wouldn’t be able to have internet and work as my job calls for working from home. They are also the only company …
Super long waits to have techs come out and my service is way slower than when first installed. It’s also very spotty and I’ve had numerous issues with it now for about 2 years straight but it’s the only company where I can get any internet at my house at all.
By far the worst ISP I have worked with for so many reasons: First and foremost their speeds and service are poor. I pay $120/mo for 10Mbps internet with a datacap, yet I rarely get the speeds I pay for! The connection drops so frequently …
Are you tired of always surfing the web without issue? Do you like paying 3x as much as everyone else and getting less than a third of the service, then my friends look no further than DigitalPath. With their new generation 7 equipment, …
If you can AVOID DigitalPath then save yourself and DO IT!! Unfortunately, they are one of the only providers that serve the area so they get to get away with this HORRIBLE SERVICE! First appointment was scheduled 2 weeks out. The tech …
We’ve always had decent luck with them in the past.. When it works, it works well.. Occasionally, it handles multiple devices in the house poorly.. it sometimes takes rebooting he system 3 or 4 times before a connection stabilizes.. But as …
I wish this were not the only internet available in my area. They have absolutely terrible customer service. They shut off your internet without any warning whatsoever, and the prices are unbelievably high. They gouge their prices because …
Their whole staff is great! From reception to Tech Support? Tiffany knows all parts of Digital Path! Knows all the answers? They are upgrading my equipment for free, with 500 more gigs per month at same price!
Terrible service. Always on hold for over 20min at a time finally tech support gets on the line and tells me they are aware of the problem and they are working on it then I get off the phone due to them telling me that they are fixing the …
Depending on where you live, you may be better off just using your phone as a 4g hotspot for internet. It’s much cheaper and the level of internet is similar to their Rural 6 plan. …
We are first time users of Digital Path. Called the sales department and spoke with Derek. Cannot remember when I recieved such great customer service. He was informative and got us the best deal available based on our needs. Based on our …
0 STARS!! Unfortunately we are in a rural area and did not have options for any high-speed cable or DSL for internet. Prior to signing up for DigitalPath we had used dial-up and tried DirecTV satellite which were awful. DigitalPath was …
Digital recommended we put up a tower in order to get a signal. We did as they recommended and after a great cost to us Digital Path dropped us after only two years because they repositioned their transmitter. Do not go with this company. If I could give DigitalPath a 0 rating I would.
We used this service at my work for quite awhile. The internet speed isn’t what is advertised. This company ropes you into a contract and makes you pay a cancellation fee even though they aren’t providing what they advertise. We switched to …
I had an excellent experience with my call to Digitalpath Customer service. My questions were answered clearly and a solution was found that suits my needs perfectly.
Service was shakey a few years ago. But, since they started upgrading their equipment to be competitive with starlink the service has gotten realy reliable.
There are several unfavorable reviews of Digital Path, but our experience has been extremely positive. The initial discussions with Justin in sales was no pressure and very helpful in choosing the right plan. Tiffany in scheduling was …
Service tec came out and threatened my mom, he told her she had to cut her tree down. I would understand this if we didn’t LIVE IN AN ORCHARD. If trees were an issue the guy who installed it would have said so. SEE YOU MONDAY
First appointment for installation was canceled after waiting 5 hours. Second try was unsuccessful. After waiting 4 more weeks for WiFi, the 3rd appointment was AGAIN canceled. I would give zero stars if possible. What a joke this company is. We decided going without WiFi rather dealing with Digital Path. More like Digital Path-etic!
Even though my internet service isn’t back yet (or up to par) everyone is so helpful, understanding and kind with my lack of patience…calling to check every day as I’m never listed on the “known outages” recording.
I’m really tired of paying a fortune for a service that seems to be not working for a lease 1 day a week, and if they are closed, no one to even find out when it will be back on, not even a computer. When I signed up 4 years ago I was told 24/7 support.
The Digitalpath Technician, Deke Griffin, that arrived today to upgrade our system was very professional and courteous. How refreshing it is to interact with someone who has customer service as a priority! He is an asset to your company!! Thank you, Dale Sidener Quincy, Calif.
We use this at our cabin in the Sierras. Lots of snow and dish is on a Pine tree. Unless snow is very wet and heavy, we have internet. Very happy with Digital Path.
DO NOT USE THEM AS A PROVIDER!! The technology they have in Portola is 1990 technology. The customer service is subpar and when you cancel your service they make you pay for the entire billing cycle and they will not prorate. IF you work from home sign up for starlink this provider is not worth it, you will regret it.
We were experiencing trouble with our internet using DigitalPath My husband called to report our very very poor internet. The person moved us on to a network that is used by emergency services so we would still have issues. Called back …
Honestly, I don’t know how this company hasn’t gone out of business yet. You can get Starlink and pay less each month to get way faster speeds. They keep saying they’re “going to upgrade their equipment” and it never happens. We get 5mbps …
Bad very slow speeds i get up to 4 mbps download and 0.70 upload and that on a good day. It is very overpriced and half the time the internet doesn’t work. I would not recommend this company as they never seem to have a good service and is …
Nothing but attitude – outdated towers and horrible restrictions of service with high prices. Replaced with Starlink and dumped this service. Your company would do better even with the bad performance restrictions if your employees didn’t talk to your customers with disdain and suspicion. Really weird and suspect.
WOW! Didn’t know companies like this still existed!! THE most sincerely friendly, helpful, authentic employees I have encountered!!’ From the fantastic lady who assisted me today with what turned out to be a technical question , (not …
They were so efficient and answered all my concerns and questions at local office without an appointment I had my baby with me and Katie was amazing service and helped me pick and manage the best plan 🙂 with going back and forth trying to …
If there was hell in internet form, I’d take that over this.
Always helpful customer service.
Worst and slowest internet ever. Horrible service!
If there was anything I legitimately hated, it’d be DigitalPath.
Great company full of great people
They tired to help but I moved to apt .
Only place that provides internet to cottonwood!
Digital path is so much better then anything else out there.
Not surprised that this is a two star company. Very disappointed
Very nice and quick service. All questions were answered and helpful.
Service is OK, except for the times when it shuts off for around 15 minutes.
GREAT service and when’s and if there’s a problem they fix it
Terrible internet. Terrible service. Unfortunately they station in places that no other service is available so I don’t have any other options..
The longer I have this company the more inconsistent it gets this is very frustrating.
Customer service is great and fast appointments
1/10 -IGN “Needs better everything, im going back to COD”
They have misrepresented themselves on several accounts. Don’t get trapped into an account with this company!
The worst cable company on the face of the earth. Do yourself a favor and tether off your phone.
Finally internet at good speed. Quick and responsive customer service
Call the support numbers and they dont answer I dont have any wifi at all
Extremely great and fast service. Online payment ability would be an added attraction.
Dominica and Brain were very kind very nice guys.
Horrible customer service always a attitude didn’t refund for the two months of no working service total scam please don’t even waste ur time me and my two neighbors canceled due to the same problem
The most expensive internet and the worst internet barley even works a couple days a week for a couple hrs terrible service
Like it alot…..
Also like any provider…..glitches happen…Duhh
Just about the absolute worst customer service and comically unreliable Internet connection you can imagine. Amazing. Big mistake.
Really good customer service. Very professional. Would recommend 👌 …
From installer to service center.top notch.reception is awesome.txs.
The whole thing is a joke! I’m stuck living out in the country with this! I swear they get worse once they close so you can’t call them! I’m so over it!
The internet goes out ALL the time. When its actually working it runs well. Unfortunately half the time I try to use it it does not work
I have had nothing but excellent service. My internet is great as well
The first time we ever got this internet it was really good. But years went on and the internet started to really suck.
Good internet and reliable fast speed that beats frontier any day of the week.
Digital Path is excellent internet service provider. I would highly recommend them.
Someone always answers, I can understand what they say.. they try to help. Unlike other providers in my area.
Although it would be nice to have online bill pay…It just isn’t feasible since their internet only works half of the time.
Not bad internet a bit pricey but for the moat part reliable
The worst.! Can’t wait for Starlink to put this company out of business!!
My mother has been offline for over 10 days now and their support is just dragging their feet. Not good service dudes.
The worst customer service ever and internet …. hade a problem and was told three weeks till service, called back as new client and was told to days to hook you up DON’T FALL FOR THESE SCUM BAGS …
Great service at a fair price. SO MUCH better than satellite. Terrific staff, also.
Mr Austin rerouted my antenna and really helped my internet immensely ❤ it was not working for months and I was really considering just using mobile data 😪 …
Would give a -1 stars if I could. Their customer service is crammed, their internet is flickery at best, and it’s slow when it DOES work.
Has to be the WORST internet provider .. Dial up can be better..
there internet is consistently down and when it is working its very very slow…
The digital path technician was very professional and efficient, very careful to follow COVID 19 protocols , making the appointment very satisfying
Worse service ever. Service is always down and when it is working, it’s super slow. I pay for the best package and it’s still bad.
If I could give them negative stars I would.. This is the worst service I could possibly be paying for I wouldn’t ever rocommend to a friend! Worst internet out there.. 100 cap? Seriously digital path.. SMH
Peak hours blow. Would love to come home after work and enjoy some tv. 7:35 to 11:30. Talk about horrible timing.
Service goes out all the time. Looking for other providers. If you have another option take it.
It hardly ever works they say as is were is i called to get a manager on the phone to solve issue never received a call they try to take equipment without resolving the issue. I wouldn’t recomend them at all.
in los molinos california we don’t have many options,but i am getting so fed up with paying so much and getting so little from them i might to with out internet all together and just use my smart phone and at&t.
Terrible service. Never finish watching a movie. Phone repeatedly cut out. Had complained..give us a run around. Paid good money for bad service. 👎 …
Service was slow, expensive, and unreliable. Billing is unfriendly, unhelpful and dishonest in my opinion. I give one star only because there was no option to give less than that.
I only put one star because the technical people try but their system is pathetic I pay for 400 gigs a service and can’t even get a 100 out of it with 5 kids desperately trying to use the Internet steer clear of this company it’s garbage
You need the internet to pick up Old School Hawking Channel on YouTube. It might as well have digital path Incorporated internet.
Hot garbage, wish I would have gotten more info on , if you want to check emails and download a picture for 150 a month then there you go. I may be rural but this is a joke. Invest in your infrastructure already.
Their internet quality/service is terrible. As soon as we have other rural options where we live…we will not be Digital Path customers. I am extremely dissatisfied with DigitalPath. Save yourself the headache…do not sign up with them.
The customer service was helpful and quick, thanks Eric for the great customer service. Only a 4 star rating because the internet can be really slow sometimes.
This is just a question
My mom has called for a new WiFi because Hughes net is not providing on what they actually said but does she have to pay for the tower to be placed up a tree because she is not sure if she does or not
Service has been down for 2 day’s. It was barely working before that. 2 weeks out on getting anyone to fix it.
GREAT customer service. I’m moving to Oroville soon and I was easily able to have my sellers transfer their service to me. Saved me money and time.
After all the bad service I cancelled my account 3 months ago. Today they took 150 dollars out of my account unauthorized. Do not use this service
This internet is the only option where i live in Portola Ca and it is bad but works , For the first year net was on and off hit and miss i did not have gaming worthy net most the time it would always drop me from all games and other …
The internet is bad. We can barely stream anything, and tech support is not helpful… They try, but they can’t fix the bad service.
Worst Customer service ever! wanted to nickel and dime me. There installers were nice but I will never use digital path again really screwed me over and was not willing to work with me.
John did a outstanding professional installation job. His technical skills and ability resulted in an outstanding job.
upgraded my plan and equipment and I would like to recognize a Digital Path technician named Brandon, who did such a wonderful job who, besides being kind and knowledgeable, explained the upgrades to me.
Easily the WORST company i have delt with. Minus the fact that their service is awful. Their customer service is terrible, cant solve any problems and hangs up on you when they cant resolve your issue. Aviod this company at all costs. No internet is better then digital paths internet.
Currently shopping…… People working remotely have increased, and yet are you still seem to think Internet only goes down Monday through Saturday between the hours of 8 AM and 5 PM. Have a great day, goodbye.
This is the worst service I have ever had. At least with dial up I could get online, it was slower 1/2 the time but I could check my e-mail all the time. I am tired of being on hold were they do not answer their phones. I don’t no how they stay in business. I would give them a zero but I was not given that option.
Worst company ever! Terrible service all the way around. If I could give a big fat zero I would!! Totally lied about not charging me a cancellation fee saying it wasn’t in their notes. Conveniently! Do not sign up!!
My mom bought me this new laptop and it gets really hot when the chat is being spamed. Now my leg is starting to hurt because it is getting so hot. Please, if you don’t want me to get burned, then dont spam the chat.
The service tech Jagger is legitimately the best. The customer service and professionalism he brought was great. Definitely would recommend him specifically
Internet service is intermittent at best. Consistency is preferred over speed. Consistently speedy is even better. This internet is far too expensive not to work.
Do not buy this service. Do not use this service. They throttle the hell out of your bandwidth. I am supposed to get 14mbps and on ookla I’m showing 8 ping and 1-5mdps down and no upload data. Bull***t this service is the worst on the net. THEN after having this service for years they add a data cap of 100 gb without telling us
Frequently intermittently off line with wind or rain. Dry conditions…speed slowing down and I’m paying extra for faster internet. Too many subscibers for equipment? Takes forever on hold for technical support.
Not recommended at all
For ur mental peace dont work with this company
I almost can’t believe they can be exist and still serve people …
Forget being able to depend on this service on the weekends. It seems to be consistently terrible or not usable on Sundays. Go ahead and try to call about Not receiving what you’re paying for… it’s going to have to wait till Monday. Full-time price for part time and service.
I’ve tried all the rest and digital path is the best. No buffering, fast downloads and great for streaming and gaming. The best thing is the amount of data for the money. Thank you digital path 👍👍👍👍 …
Love our digital path!!
We live very rural, and they are better than any other service provider so far!! We kept our business going, and digital entertainment sustained for us and 3 growing kids!!
speeds nowhere near what I’m paying for in that they incredibly slow and worse yet I lose connection often enough i can’t even rely on internet for schoolwork… subscribers beware. I will say though their customer service staff is so nice you almost feel bad for complaining about their awful product
They have good customer service
Horrible internet .I didn’t know they started charging for data and we used our allowrence in 7 day they cut us down to .50 Mbps barely enough. To even email. This is our only choice all the other providers do not offer it in my area or I world change in a minute.
WORST I.S.P. EVER!!! Net CONSTANTLY up and down throughout the night, EVERY NIGHT!! Sometimes during the day also. Sometimes no net at all for days at a time. Miraculously, it comes back on and works for a few hours after a call to customer …
Sometimes the service works, sometimes it doesn’t. Total crapshoot everyday. AND, you cannot pay your bill online. That’s right. An internet service company that doesn’t know enough about the internet to provide online bill pay. You are better off with dial-up.
I’ve called and written them many times but they just don’t care. They know they are my only option and can’t care less. They should care, because when someone else offers a service in my area, they are going to loose all the business of all these 1 star reviewers.
WORST INTERNET PROVIDER! We have a professional plan which is a joke. Most often the internet does not work; sent emails FAIL; search options SPIN and do not upload; on-line banking and bill pay becomes dubious because it is unclear if …
They are so un-reliable it’s so bad you can’t play video games online like they tell you I can barely connect to cod servers and I lag all the time they say they will give you Low ping and in order to 1 bar in cod your pomg has to be 400+ and if it’s that bad your intenet sucks.
Doesn’t deserve one star. The worst “service” one could ever be sucked into. It’s slower than dial up when it does “work.” Disconnects every 10 minutes and is very frustrating. Customer service will tell you lie after lie. DON’T DO IT!
If you want to pay $250 for installation plus $100/month for no internet, go ahead. They have terrible customer service, terrible internet, and you will spend hours a week on the phone with them trying to get your internet fixed.
Consistent, reliable and mostly customer friendly. Speeds are good, even in remote locations, price is reasonable and this isn’t one of the mega-corporations that’s going to try to sell you five other things and then use your hard earned cash to fund Koch Industries’ candidates in national elections.
Absolutely horrible internet service!!! I was on hold with tech support and the 6th caller. I sat on hold for 30 minutes and when the recording finally announced that I was the next person they played a recording that said they were closed. …
Worst internet I have ever had. I had to turn off the WiFi on my phone in my house so I could connect through cell towers instead just to send this review. Unfortunately this is normal. I can’t wait till another internet provider starts providing service to Nelson so we can dump this joke of a company!
Trash internet company Customer support is never around when their internet goes down, Only time there internet even half the time works is when somebody’s there in their office and they can monitor it,But when they go home for the day say goodbye to your net
Thanks to digitalpath, I can FINALLY enjoy internet and telephone here in the sticks! Their service has been exemplary, and even though they’re not as fast as my old in-town cable company, they’re HERE, it works, is affordable, and always easy to get in touch with when I’ve needed. Recommend!!
Extremely inconsistent. They blamed it on my router so I bought an AirPort Extreme – same issue. Bumped up my mobile data plan and create a hotspot when DigitalPath isn’t working. Frustrating, but no other options where I live. Would change providers if I had the opportunity.
My connection is down every week. I’m paying for 10mbs,, I’m lucky to get 2mbs. You can only get support during “business hours” after a long time on hold. It seems like the connection goes down at night when my son is trying to turn in his homework. I’m live in a rural area so I don’t have many options. I WISH I DID
By far the worst internet anyone could ever experience. If you want to go back to 1990 internet that turns off every 45 seconds this is the provider for you.
Absolutely awful. Never get my 6mps unless I complain every 6 weeks. Interesting how they can get you your bandwidth on an instance when you complain and slowly dial you down until you complain. What a crock!!! To make matters worse. I can damn near throw a rock at the tower. That’s how close we are.
Really terrible internet provider. They seem to capitalize on the fact that, for many, they are the only rural north-state option, and, as such, they don’t care AT ALL about quality of service. The connection constantly cuts in and out, is …
Dominic was on site to fix a wire that a squirrel had chewed through. He was able to replace the line and get us back online in a short time.
Yep just wanted to change my review to be 1 star from 5 stars. They are the best for the location i’m at but they suck unreliable service and crappy speeds. I found out recently also that att has fiber on my street but is unwilling to put in the electronics so i’m super pissed.
Do you want to pay more for lower speed, regular dropped packets, and slow customer service? Of course not. But hey, you might live in a place where it’s your only option. …
The service was SUPERB!!
Sterle and Craig know their business and put in the extra miles necessary to ensure my service. I will never be able to thank them enough!
Thank god that a new Internet severe provider has hit Quincy California. GOODBYE DIGITAL PATH. No more rain interupting my Netflix, soon more than one device can be on at a time. The only good thing digital path has to offer is that if you …
Had wanted to get internet setup. The tech that came out seemed unorganized and under trained, didn’t have the proper tools and I ended up having to go to a hardware store to get things that were needed. They also left out some key …
For the first year service was awesome…but now it’s straight garbage! I call in at least 5-6 times a week cause it’s constantly down sometimes spending over an hr on hold…they are having way to many issues with the relay my antenna is …
Am trying desperately to find another provider in our area. Digital Path represents service they do not deliver. Terrible. Don’t be fooled by tech support saying they will solve your connection speed problems. They oversell their network so …
Match format it says when I try to enter my customer account email It won’t even let me in . I’m only trying to see why my internet is not working again . Work all day to come home to no internet. . It’s interference every time I call …
Horrible customer service, over priced with horrible wifi service. They make you sign a contact because that’s the only way anyone would stay with their company. I wouldn’t recommend to my worst enemy.
I have had Digital Path for over two years and I love it. I get what I pay for and they are very helpful it I have to call with any problems. I have only had my Internet go down for over a day two times in the last two years. It fluctuates every once in a while but that happens with all of them.
Everyone was very helpful and professional. Sterlie and Craig the installers were fast, friendly, and professional. They went above my expectations for customer service.
terrible, overpriced, data-capped “internet” that works only part of the time and drops service and speed for absolutely no reason so much that the techs dont even have a clue why
Our internet quit working and after tech support tried everything they could to help, they had me schedule an appointment for a tree climber and technician to come. This was the Friday before Christmas, with company coming. I was …
You will never be able to enjoy your evening watching Netflix or other internet television services with this internet service. After 6:00 PM the connection is slow, it is IMPOSSIBLE to watch a show or movie with “normal” buffering, no, you …
Thomas at Digital Path with technical support is amazing. He went far and above to help me. His instructions were clear and precise, he even called me during the process to confirm everything was good.
CRAP….ABSOLUTE CRAP. We’ve had DigitalPath for over two years and have had nothing but problems with connection speeds. Sometimes it’s actually so bad we get less than 56K, and when it is “fast”..haha…it’s inconsistant speeds, just up …
The service was canceled less than 7 days after the installation because of poor signal and very slow un-reliable connections..
Then the customer service department was notified that the equipment was to be …
It’s available, it’s faster than satellite, and it generally works well. Sure digital path goes down from time to time, but they generally have the internet back up in a few hours if there’s an outage and troubleshoot your specific connection if you aren’t in the outage area.
Paying over $100 a month for “business class” internet. I’m currently getting 27KBp/s down and my upload has so much packet loss everything errors. This is the worst it’s ever been but it’s usually below 250KBp/s when I’m paying for 6Mbp/s. …
I have had good luck with Digital Path. They do drop out a lot, which means VOIP calling is tough. However the internet is not bad. 6 mgs down, .5 mgs up. …
Outages sometimes daily. Dm or starlink to save the day.
Really wish I could say something nice but I have an advertised “up to 6mpbs plan” Because it’s the only thing they offer here. But really only get about 500KB/s most of the time even with no one else in the house using the internet. …
Worst ISP i have seen to date. They have recently introduced a 100gb data cap to everyone and set it so that everypne gets the same speeds. But since i have a horrible internet connection to sart with, their promise of “increased speeds” is …
I originally gave a one star review because my connection was absolutely atrocious. It then somehow got better when I left a terrible review. Once I changed that review to a positive one because the service was better, now all of a sudden …
The amount of expletives that I would like to apply towards this company would surely get my review removed. The service is terrible. They are the only provider in my area and they know it. I was dumb enough to pay for a year in advance, …
About 18 months ago, Digital Path told me they were going to double my rates from $50 to over $100. They gave me some lame reason for the increase – but they raised my rates because I had no alternative. I was stuck with DP and they knew …
We have had extremely poor service with this company. We have had multiple conversations with customer support and each time we get the same story…the network is overloaded and they are working on upgrades. However they can’t tell us …
If I could give 0 stars I would. We specifically signed up with Digitalpath to videoconference for work. The speed was just barely fast enough, sometimes it was a bit pixelated, but tolerable considering our other options where we live. …
Our internet is down on most days, calls in never resolve it and we’re never given answers as to why our internet is so bad. Digitalpath has to be one of the worst internet providers around, I’m sure the only reason other continue to use …
If I could discribe digital path In one word the word would be “inconsistent”
There coustomer service is as bad as it gets. The rep will of course not know …
Most of the time, this service won’t even open a search browser! Speed test is a joke! 0.22 mbps to 9.5 mbps in a 30 second span. All day all night just bouncing around with no consistency. I can see the tower with the naked eye so …
how can a company pride itself in its work with so many negative reviews? they must really not care…. i have been with digital path for 3 years now and at first it was great ( i went a year without internet so anything was better than …
We called them out to see if we could get service n they came out n climbed the tree n told us that we could’nt get it. So are the neighbor called and they came out and told them if they have me cut a top of one of my trees off he could get …
First of all, I’m sure positive posts on here are fake. Yes, these guys are that bad. They price gouge rural communities and deliver a poor product. STARLINK is coming, thank god! Don’t sign a contract because a new service called Starlink is coming in 2021! So happy I don’t need these guys next year.
Was recently informed by Digital Path that unless I upgraded from the $65 a month plan to $100+ a month that my internet connection would be throttled down.
I told the representative that I didn’t go for extortion and to leave my plan …
I’ve been a digital path customer for about 4 years now. Unfortunately every year they just seemed to get worse and worse. Times when you’re connection does work, generally you get about 1/3’rd the connection you pay for. And if you’re …
We’ve had digital path for a few years now. We live in the country so believe it or not they were an improvement from the DSL we had. We experienced the slow down like the others have noted. The reason I’m writing this is due to their …
Been living rural for 27 years. DP has been faster and more reliable than anything I have had previously. I work from home and I very rarely have a problem. My kids steam constantly and there are no concerns. Been great for me.
A truly terrible service provider.
These guys could provide cotton candy to kids at a Justin Beiber concert and still be a huge disappointment. Their customer service will give you attitude, tech …
I cannot rave enough about the staff at Digitalpath. They are AMAZING on every level, whether it be tech support, customer service, scheduling, or installation, they are ON IT! I could give names of everyone there I have spoke with, but …
Horrible internet provider. Most of the time our internet will hardly work and if we call them they claim that they did a test and it is all on our end. But other users have been reporting problems such as these. …
absolutely nothing…our service doesnt work 75 percent of the time and when it does work only 1 person can get online at a time. my son has called more than 10 times in 6 months. they have come to our home multiple times and service is …
A big TY to Thomas in Tech support. Kind patient and very knowledgeable. He was so helpful !
The worst company I’ve dealt with in my life. The internet is down every week (been with them over a year). Constantly excuses. You will wait on hold for at least 15 min minimum every time you call. It also takes them at least 5 days to …
They don’t even deserve 1 star. When I moved out here initially they didn’t offer any caps on their data and that seemed like a no-brainer however since then they put serious limits on them their data their service has gotten slower and …
Scheduling responded to our pleading to get a tech out to repair a broken cable (our fault, not theirs) asap… rather than making us wait for the 1 week out scheduled appt. Within an hour they had someone committed to driving 1.5 hrs each …
Adequate service despite a few outages over the course of a year. But when you want to terminate their service they charge for a full month even when you only need a few days. Their response to my complaining about this: “Oh, that’s company policy.”
Horrible. Just absolutely horrible. When I first got it about 2 years ago, the service was consistently pretty good for about a month (low ping, good download and upload speeds). Nowadays, I’m paying $75/month for an advertised 6 Mb/s …
Two DigitalPath technicians/installers (Matthew and Brett -hope I have the names right) came out on the morning of April 1 in response to an on-going lack of internet connection. They arrived on-time, within the schedule window, and got …
Our installer, Adam, was really knowledgeable about our options and worked efficiently to accomplish the installation. He was polite, organized, and punctual. Great experience. Highly recommend him and Digital Path.
Connection problems daily. Paying for 50 Mb service often getting less than 10. Just not a reliable source of internet.
Customer tech support is good when they are there. Only open 8 to5. …
My installers and amazing job they went over and above the call of duty to make sure that I had great service on my Internet and made sure that all of my cables and wiring or secure and not just laying on the ground ! …
Thank You “CLAUDIA” for your Awesome attitude and Outstanding customer service!!!
I really appreciate you going the EXTRA mile in patiently explaining …
I am a customer… need tech help.. they will not pick up the phone. Poor equipment on Nimshew they will not replace or adjust. Digital path call me! …
The deal is, they oversold their bandwidth. Everything comes from the one tower in Chico, and they have too many customers to serve, by a lot. Save yourself some heartache and go with something else… ANYTHING else. If you live rurally, I …
I’d give these guys zero stars if I could. We’re supposed to get 10 down and 2 up but that rarely happens. It seems like I have to call these guys atleast once a week because I’m getting 2 down and almost nothing up. The WiFi always goes …
I live in rural Yuba County, we have limited internet options. We decided to try Digital Path as it offered faster service at a better price. Grant & Jessie came out yesterday and set up our service. Grant was extremely helpful and …
Just had an upgrade (new install and service plan) to the new Gen7 system… And WOW! what a difference… so much faster than under the old plan and am looking forward to a bandwidth increase of over 3 times. The tech, Grant Ward, did an …
God I hate Digital Path. I pay for 6Mbps but feel incredibly lucky to get 4. Most of the time I get 2 or 2.5. Since July of 2015 I’ve had the technicians to my house three times to fix problems that can’t be solved over the phone and …
I got digital path a few years ago and it was great. 50 a month unlimited. Then a year or so ago they started limiting it then I upgraded to 85 per month. The service is terrible now I think too many people are on the same server. The internet works a couple of days a week and not mot than a few hrs before getting disconnected.
I would like to say on the second visit for install Dustin went above and beyond to try and get the gen 7 signal. He wasn’t able to but dialed in the gen 6 system very quickly and explained it all very well. I would easily have given 5 …
Worst internet service i have had in my life. I was told that only one device can be on the wifi at a time in order for it to run “smoothly” I have their 10 mbps plan and it’s still cancer. i’m either having high ping issues because they …
*EDIT*
They recently upgraded to the new generation of equipment. My speed and data cap increased substantially and the price went down too. I am changing my rating to …
Potentially the worst service we’ve ever had. Our business has been dealing with issues for months without resolution. Our office manager called in to get service and was told it was on our end, and then promptly hung up on. The only …
I wish I could give less than 1 star. This is the worst customer services I’ve ever had. We finally got a new provider and I cancelled my services as quickly as possible. While cancelling, customer service lied to me about my billing cycle …
Worst internet service I have ever experienced. I swear dial up is faster. Digital Path has poor customer service and blamed our equipment for the poor connection and quality. That being said I took our equipment to my families house and …
Worst company out there. Had to stay with them for years because we live out in a rural area and no other company offered service out here. They basically told us we were throwing our money away because we would never get the speeds that we …
I live in a rural area where one would not expect to get anything except satellite or maybe a poor cellular data connection. DigitalPath able to find line of sight to a local tower on the top of one of my trees on which they installed an …
I have unlimited service($100.00 a month) with this company and I can’t even watch video on my computer, Netflix, On demand and have my pages frozen daily! I have called every month, have even tried to downgrade my service because I can use …
The worst internet out there. If you want digital path, come pay over $130 a month for the fastest they provide (75 mbs), which actually runs at maybe 20 on a good day during the busy hours (mid day..), with maybe 10 disconnects through out …
So my husband wanted me to give it no stars since we have NO service. Somehow we manage to go through 500GB per month. We have reached out and have been unable to find out what’s drawing all this data. They claim it’s due to the …
Sure it isn’t as fast or reliable as cable, and sure, it breaks down from time to time, but generally it works very well for me here in the woods. In fact it’s the ONLY service that has ever allowed me to reliably work from home, stream …
The first 5-7 months were great we were able to get decent speeds most of the time however things have been going downhill since then.
around 7pm till we go to bed the DL speeds have dipped below 1Mbps and you cant …
Digitalpath has extremely unreliable internet service. Unfortunately the service can never be counted on, one minute it will work fine and the next will be completely out or incredibly slow. I have had pleasant experiences with the tech …
Connection problems at least three times a day. Technical support closes when most others are open 24 hours a day. If you’re in Reading try Shasta Beam instead you will be much happier. …
Not the best customer service experience for my or my wife services are not the best wind rain neglect or the satellite maintenance branches ect
There service people are always quick to fix any issues I might have and a pleasure to talk to .
I have called like 20 time to fix my internet and they can’t seem to fix the problem. It used to be fine when we first got it but then got worse and worse. Now it is unusable. I cannot play any type of games or barely watch Hulu or Netflix. The last guy I talked to said basically they can’t do anything and I’m out of luck.
This company should be out of business. We have been customers for over two years and unfortunately there are no other options where we live. My wife relies on the internet to conduct her business (she is self employed) and is constantly …
I admit…in years past I have only just “put up” with bad internet and have stuck with Digital Path for 8 years, but if this is the case for you try again! We had the best experience getting our service upgraded and couldn’t be happier …
Had digital path for over 3 years while living in Richvale. The service was overall pretty dang good. There were outages every once in a while, but most of the time service was back up and running in about an hour. Only one time in the 3+ …
Not bad internet service and mostly good service. Was recently told that coming out to run a new wire wouldn’t cost anything then get a 50$ charge once it’s over. A pretty easy fix I could have done for about 10$. Anyway not a bad service …
When I had the installers come they did a great job sadly I cannot remember their names at this point in time. Sadly up in Brownsville they only have a maximum of six megabit per second speed. However I hear they have Medusa which allows …
Derek from the new service department was amazing. Helpful, explained in detail and helped us pick the right plan for us. The tech arrived on time and spend what I consider a long period of time picking the best place to install our …
Dustin is awesome! I had a very great experience today with a technician that came out to my house to fix some equipment issues causing all kinds of latency & bandwidth lags. Dustin actually spent 40 mins trying to find my house and he …
Their name should be DigitalTRASH not DigitalPath. This is THE WORST internet/customer service on the planet. Would not recommend to my worst enemy. Will be cancelling my service soon. Their customer service and technical support are by …
Every month calling multiple times to fix connection… they do fix it temporarily but like clock work they seem to turn down my internet back within a day or 2. Speed is some times fast for a moment, but then cuts out and you loose what …
I have had their service for a number of years and am mostly happy with the service. The thing that bothers me is when it went from unlimited to limited data usage years ago. I pay more now for the service than I did in the past and I only …
This company is truly the worst company I have ever dealt with when it comes to customer service. My internet stopped working and crippled my business. The fastest they could get to fixing the problem was 5 business days. They said i was …
Do Not Waste time with them. Never get half the speed. They pulled my equipment and cancelled contract because they moved their antenna when they were suppose to just come and readjust dish. I was suppose to get refund for month but had to …
I’ve had Digital Path for 3 years, and just when I was about to drop it about 2 years ago, it got super fast and totally reliable. I live in a fairly remote area and evidently have great sight lines to their antenna…and they have …
Worst internet service I have ever had to deal with. Constantly down, rebooting, etc. Latency times are horrendous. I’ve spoken to their customer support multiple times and he said channel is bleeding through to other providers on the same …
Yes they offer free installation & the guy that did mine was great but after you become a customer , forget it. I pay my bill and get decent service for about 13 days in a month, after that a spinning loading circle is all i get. There is …
We have had digital path for 2 1/2 yrs. Summertime is the worst, it shuts down at 6 p.m. every night till about 9:30 p.m. in the winter it shuts down at night and sometimes during the afternoon. Had a tech out they told us we needed a new …
Internet is constantly slow or no internet at all. Have to call technical support constantly. Most techs are nice. If I could give company a 0 I would, internet is that bad.
I just tried to talk with Eric at tech support regarding an ongoing slow internet speed. Mainly at night and sometimes morning. I have called in several times in the past with friendly and nice technicians and recently had this problem. It …
Craig and Sterlle were great setting up our internet. We’ve had no issues with the internet speed/reliability over the past 8 months, but the price is still high for the speed/data caps provided. Better than any other satellite option for us besides Starlink. We’ll likely switch to Starlink soon.
I am up in the mountains, and live in a town where most devices and services do not work or are constantly interrupted ! However, My DigitalPath internet is always one thing I can count on ! It keeps working through the WORST storms, and …
One of the worst internet service providers. Can’t have one month without a 10hr outage. Speeds typically perform 10-20mb below package advertised. Prices are outrageous for this level of quality. It’s the 21 century guys, come on. …
Customer support is OK. “dude, I don’t know what to tell you.” – is exactly what one of their tech support reps told me. HAHA. The technology with 7 gen…BLEH! NOT DEPENDABLE! DO NOT GET THIS SERVICE IF YOU RELY UPON INTERNET FOR INCOME. …
Techs came by and installed. 320$ service fee to have it installed. They guaranteed 10mbps at all times. No such luck. Service is consistently bad and not what they guaranteed at all. If it weren’t for the fact that I’m locked in a 1 year contract i’d cancel and just get a jetpack with Verizon. Very bad service.
Worst wifi company i have ever been with. This is definitely not the company you want to have if you depend on streaming or gaming. It just will not work. Save yourself before getting yourself into a stressful situation dealing with “digital path”
We’ve had this service for about 7 years now. It has been better and worse. For the past year or so very much worse. We are in the Calistoga area and we are served from antennas on Mt St Helena. Our service is frequently unavailable …
Using for over 4 years and still inconsistent! Sometimes speeds are good and other times absolutely horrible. It seems about every year Digital Path is upgrading equipment or dealing with some kind of power outage. Realistically they are …
Very poor service, no call back when I questioned why it would take a week to get someone out to repair. Then after changing my plans to be available “the technician was hurt on an earlier job” we don’t have anyone else to send. Next …
We decided to upgrade and couldn’t wait to for the new equipment and the day finally arrived … the technician came out and did a fantastic job, he went above and beyond to make sure the signal was good, well more than good , excellent and …
Unprofessional, terrible speeds. Zero stars if possible.They wrote up a service ticket for me on 08/08/2020 but never called back I called (08/18/20) today to get my speeds fixed Eric the tech on call refused to do anything because …
Been a customer for over 3 years now and I can say that their service is decent for the most part. There are outages, sometimes ones that take too long, and you won’t always get the advertised speeds. However, for the most part, it gets the …
Iv been with them for over 7 years, paying 80+ dollars a month for 6mp/s download speed is absolutely the worse. Whats funny is that every now and then my speeds magically go up to 14-23Mp/s even though they claim they cant offer anything …
Support staff are most pleasant but they don’t have control over this unreliable internet service. There is often problems with their towers/equipment. Unfortunately, I live in a rural area and this is what I have. I work from home and …
Super laggy. Great service for the first year. After that, price went up service went down. Standard procedure for them I guess.
The entire neighborhood has digital path and not a single neighbor is happy. When i get home in the evening, the internet is slow and cant watch TV without lag. They will make excuses and try to say things that are generic or not true. When …
Haven’t had the best internet service but a guy named Shawn who works there is the only tech that has ever taken the time to help, and he helps until there’s a solution to the problem. He deserves a raise!!!!! Thank you Shawn.
I have rarely encountered a company that is so dispassionate about attending to its customers or providing quality service. I had DP service for two years, and it was never good. Sometimes I had to call daily for weeks straight to have …
Horrible internet service! Only works half the time and is slow. The service techs are nice with the exception of 1 and good luck if you get him on the phone. With that said being nice doesn’t mean they will fix anything. Oh and it’s ridiculously expensive! Would give zero stars and 2 middle fingers if it was an option!!!
I’ve had digital path for half a year or so, and I pay $150 a month for fast internet, yet my internet connection is always slow, and worst of all it randomly disconnects, which is absolutely terrible when there is 4 gamers in the house. …
Have had digital path for a year now and it has been the WORST experience. I pay 150$ a month for continuous outages, barely 10 mbps speed during the day, and can’t play online games at all. Called about 20 times with hope that maybe …
Anytime I’ve ever called or had questions this company has always treated me with all respect always kind love the peeps at digital path
I’m fairly surprised and disappointed by the negative reviews on Digital Path! I have to say, if it is not for Digital Path I wouldn’t be able to have internet and work as my job calls for working from home. They are also the only company …
Super long waits to have techs come out and my service is way slower than when first installed. It’s also very spotty and I’ve had numerous issues with it now for about 2 years straight but it’s the only company where I can get any internet at my house at all.
By far the worst ISP I have worked with for so many reasons: First and foremost their speeds and service are poor. I pay $120/mo for 10Mbps internet with a datacap, yet I rarely get the speeds I pay for! The connection drops so frequently …
Are you tired of always surfing the web without issue? Do you like paying 3x as much as everyone else and getting less than a third of the service, then my friends look no further than DigitalPath. With their new generation 7 equipment, …
If you can AVOID DigitalPath then save yourself and DO IT!! Unfortunately, they are one of the only providers that serve the area so they get to get away with this HORRIBLE SERVICE! First appointment was scheduled 2 weeks out. The tech …
We’ve always had decent luck with them in the past.. When it works, it works well.. Occasionally, it handles multiple devices in the house poorly.. it sometimes takes rebooting he system 3 or 4 times before a connection stabilizes.. But as …
Very poor customer service, internet has been out for over two weeks, they keep canceling service calls and re scheduling,and come up with excuses.
I wish this were not the only internet available in my area. They have absolutely terrible customer service. They shut off your internet without any warning whatsoever, and the prices are unbelievably high. They gouge their prices because …
Their whole staff is great! From reception to Tech Support? Tiffany knows all parts of Digital Path! Knows all the answers? They are upgrading my equipment for free, with 500 more gigs per month at same price!
Terrible service. Always on hold for over 20min at a time finally tech support gets on the line and tells me they are aware of the problem and they are working on it then I get off the phone due to them telling me that they are fixing the …
Depending on where you live, you may be better off just using your phone as a 4g hotspot for internet. It’s much cheaper and the level of internet is similar to their Rural 6 plan. …
We are first time users of Digital Path. Called the sales department and spoke with Derek. Cannot remember when I recieved such great customer service. He was informative and got us the best deal available based on our needs. Based on our …
0 STARS!! Unfortunately we are in a rural area and did not have options for any high-speed cable or DSL for internet. Prior to signing up for DigitalPath we had used dial-up and tried DirecTV satellite which were awful. DigitalPath was …
Digital recommended we put up a tower in order to get a signal. We did as they recommended and after a great cost to us Digital Path dropped us after only two years because they repositioned their transmitter. Do not go with this company. If I could give DigitalPath a 0 rating I would.
We used this service at my work for quite awhile. The internet speed isn’t what is advertised. This company ropes you into a contract and makes you pay a cancellation fee even though they aren’t providing what they advertise. We switched to …
I had an excellent experience with my call to Digitalpath Customer service. My questions were answered clearly and a solution was found that suits my needs perfectly.
Service was shakey a few years ago. But, since they started upgrading their equipment to be competitive with starlink the service has gotten realy reliable.
There are several unfavorable reviews of Digital Path, but our experience has been extremely positive. The initial discussions with Justin in sales was no pressure and very helpful in choosing the right plan. Tiffany in scheduling was …
Service tec came out and threatened my mom, he told her she had to cut her tree down. I would understand this if we didn’t LIVE IN AN ORCHARD. If trees were an issue the guy who installed it would have said so. SEE YOU MONDAY
First appointment for installation was canceled after waiting 5 hours. Second try was unsuccessful. After waiting 4 more weeks for WiFi, the 3rd appointment was AGAIN canceled. I would give zero stars if possible. What a joke this company is. We decided going without WiFi rather dealing with Digital Path. More like Digital Path-etic!
Even though my internet service isn’t back yet (or up to par) everyone is so helpful, understanding and kind with my lack of patience…calling to check every day as I’m never listed on the “known outages” recording.
I’m really tired of paying a fortune for a service that seems to be not working for a lease 1 day a week, and if they are closed, no one to even find out when it will be back on, not even a computer. When I signed up 4 years ago I was told 24/7 support.
The Digitalpath Technician, Deke Griffin, that arrived today to upgrade our system was very professional and courteous. How refreshing it is to interact with someone who has customer service as a priority! He is an asset to your company!! Thank you, Dale Sidener Quincy, Calif.
We use this at our cabin in the Sierras. Lots of snow and dish is on a Pine tree. Unless snow is very wet and heavy, we have internet. Very happy with Digital Path.
DO NOT USE THEM AS A PROVIDER!! The technology they have in Portola is 1990 technology. The customer service is subpar and when you cancel your service they make you pay for the entire billing cycle and they will not prorate. IF you work from home sign up for starlink this provider is not worth it, you will regret it.
We were experiencing trouble with our internet using DigitalPath My husband called to report our very very poor internet. The person moved us on to a network that is used by emergency services so we would still have issues. Called back …
Honestly, I don’t know how this company hasn’t gone out of business yet. You can get Starlink and pay less each month to get way faster speeds. They keep saying they’re “going to upgrade their equipment” and it never happens. We get 5mbps …
Bad very slow speeds i get up to 4 mbps download and 0.70 upload and that on a good day. It is very overpriced and half the time the internet doesn’t work. I would not recommend this company as they never seem to have a good service and is …
Nothing but attitude – outdated towers and horrible restrictions of service with high prices. Replaced with Starlink and dumped this service. Your company would do better even with the bad performance restrictions if your employees didn’t talk to your customers with disdain and suspicion. Really weird and suspect.
WOW! Didn’t know companies like this still existed!! THE most sincerely friendly, helpful, authentic employees I have encountered!!’ From the fantastic lady who assisted me today with what turned out to be a technical question , (not …
They were so efficient and answered all my concerns and questions at local office without an appointment I had my baby with me and Katie was amazing service and helped me pick and manage the best plan 🙂 with going back and forth trying to …